{"id":14086,"date":"2024-08-19T17:10:40","date_gmt":"2024-08-19T08:10:40","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=14086"},"modified":"2025-09-02T14:56:30","modified_gmt":"2025-09-02T05:56:30","slug":"sustainable-field-service-business","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/blog\/sustainable-field-service-business\/","title":{"rendered":"\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u6301\u7d9a\u53ef\u80fd\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b3\u3064\u306e\u65b9\u6cd5"},"content":{"rendered":"\n<p>\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u4e8b\u696d\u3067\u6240\u6709\u3059\u308b\u8eca\u4e21\u53f0\u6570\u306b\u3064\u3044\u3066\u8003\u3048\u3066\u307f\u307e\u3057\u3087\u3046\u3002\u6bce\u65e5\u5e73\u5747\u4f55\u4eba\u306e\u9867\u5ba2\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u304b\uff1f\u305d\u3057\u3066\u3001\u73fe\u5730\u4f5c\u696d\u8005\u304c\u60aa\u5929\u5019\u3084\u4ea4\u901a\u6e0b\u6ede\u306e\u4e2d\u3067\u8def\u4e0a\u3067\u904e\u3054\u3059\u6642\u9593\u306f\u3069\u308c\u304f\u3089\u3044\u3067\u3057\u3087\u3046\u304b\u3002\u3002\u71c3\u6599\u6d88\u8cbb\u91cf\u3001CO2\u6392\u51fa\u91cf\u3001\u30a4\u30f3\u30d5\u30e9\u306e\u640d\u8017\u2026\u2026\u3002\u3053\u308c\u306f\u3059\u3079\u3066\u3001\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u6301\u7d9a\u53ef\u80fd\u6027\u306b\u5f71\u97ff\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u3001\u74b0\u5883\u4fdd\u8b77\u306f\u3042\u306a\u305f\u306b\u3068\u3063\u3066\u3082\u9867\u5ba2\u306b\u3068\u3063\u3066\u3082\u91cd\u8981\u3067\u3059\u3002<a href=\"https:\/\/www.ey.com\/en_gl\/insights\/supply-chain\/supply-chain-sustainability-2022\" target=\"_blank\" rel=\"noreferrer noopener\">FY.com\u306e\u8abf\u67fb<\/a>\uff08\u82f1\u8a9e\uff09\u306b\u3088\u308b\u3068\u3001\u6d88\u8cbb\u8005\u306e40%\u306f\u3001\u3088\u308a\u6301\u7d9a\u53ef\u80fd\u306a\u672a\u6765\u3092\u652f\u63f4\u3059\u308b\u305f\u3081\u306a\u3089\u8cfc\u8cb7\u6c7a\u5b9a\u3059\u308b\u3068\u56de\u7b54\u3057\u3001\u307e\u305f\u6d88\u8cbb\u8005\u306e32%\u306f\u3088\u308a\u6301\u7d9a\u53ef\u80fd\u306a\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u306f\u9ad8\u3044\u91d1\u984d\u3092\u652f\u6255\u3046\u3053\u3068\u3092\u671b\u3093\u3067\u3044\u308b\u3053\u3068\u304c\u308f\u304b\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u6301\u7d9a\u53ef\u80fd\u6027\u3068\u306f\u3001\u30ea\u30bd\u30fc\u30b9\u3092\u52b9\u7387\u7684\u306b\u4f7f\u7528\u3057\u3001\u30b3\u30b9\u30c8\u3068\u74b0\u5883\u30d5\u30c3\u30c8\u30d7\u30ea\u30f3\u30c8\u3092\u540c\u6642\u306b\u524a\u6e1b\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u9069\u5207\u306a\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u4f7f\u3048\u3070\u3001\u5730\u7403\u74b0\u5883\u306b\u5909\u5316\u3092\u3082\u305f\u3089\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001\u30eb\u30fc\u30c8\u6700\u9069\u5316\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u8cc7\u7523\u7ba1\u7406\u3001\u8996\u899a\u7684\u306a\u30ea\u30e2\u30fc\u30c8\u30a2\u30b7\u30b9\u30bf\u30f3\u30b9\u306b\u3088\u3063\u3066\u3001\u3069\u306e\u3088\u3046\u306b\u6210\u529f\u306b\u5c0e\u304f\u3053\u3068\u304c\u3067\u304d\u308b\u304b\u3092\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u306b\u304a\u3051\u308bAI\u3068\u30c7\u30fc\u30bf\u6d3b\u7528\u30ac\u30a4\u30c9<\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u9ad8\u3044\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u7d44\u7e54\u306f\u3069\u306e\u3088\u3046\u306bAI\u3068\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3001\u5229\u76ca\u3092\u62e1\u5927\u3001\u6301\u7d9a\u53ef\u80fd\u306a\u30d3\u30b8\u30cd\u30b9\u63a8\u9032\u3092\u3057\u3066\u3044\u308b\u306e\u304b\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/service\/3rd-edition-field-service-guide\/?d=blog-body-cta-banner1\">\u7121\u6599\u3067\u8cc7\u6599\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/sustainable-field-service-business-cta01.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/sustainable-field-service-business-cta01.png 1440w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/sustainable-field-service-business-cta01.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/sustainable-field-service-business-cta01.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/sustainable-field-service-business-cta01.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/sustainable-field-service-business-cta01.png?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h3>\u76ee\u6b21<\/h3><ul><li><a href=\"#whatis\" data-level=\"2\">\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u6301\u7d9a\u53ef\u80fd\u6027\u3068\u306f<\/a><\/li><li><a href=\"#whyisimportant\" data-level=\"2\">\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u6301\u7d9a\u53ef\u80fd\u6027\u306e\u91cd\u8981\u6027<\/a><\/li><li><a href=\"#howtechnology\" data-level=\"2\">\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u6301\u7d9a\u53ef\u80fd\u6027\u3092\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3067\u5411\u4e0a\u3055\u305b\u308b\u65b9\u6cd5<\/a><ul><li><a href=\"#h-1-\u30eb\u30fc\u30c8\u6700\u9069\u5316\" data-level=\"3\">1. \u30eb\u30fc\u30c8\u6700\u9069\u5316<\/a><\/li><li><a href=\"#h-2-ai\u306b\u3088\u308b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u8cc7\u7523\u7ba1\u7406\" data-level=\"3\">2. AI\u306b\u3088\u308b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u8cc7\u7523\u7ba1\u7406<\/a><\/li><li><a href=\"#h-3-visual-remote-assistance-\u30d3\u30b8\u30e5\u30a2\u30eb\u30ea\u30e2\u30fc\u30c8\u30a2\u30b7\u30b9\u30bf\u30f3\u30b9\" data-level=\"3\">3. Visual Remote Assistance\uff08\u30d3\u30b8\u30e5\u30a2\u30eb\u30ea\u30e2\u30fc\u30c8\u30a2\u30b7\u30b9\u30bf\u30f3\u30b9\uff09<\/a><\/li><\/ul><\/li><li><a href=\"#gogreen\" data-level=\"2\">\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u3067\u300c\u30b0\u30ea\u30fc\u30f3\u5316\u300d\u3059\u308b\u65b9\u6cd5<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"whatis\"><strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u6301\u7d9a\u53ef\u80fd\u6027\u3068\u306f<\/strong><\/h2>\n\n\n\n<p>\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u6301\u7d9a\u53ef\u80fd\u6027\u3068\u306f\u3001\u7c21\u5358\u306b\u8a00\u3048\u3070\u3001\u30ea\u30bd\u30fc\u30b9\u3092\u52b9\u7387\u7684\u306b\u7ba1\u7406\u3057\u3001\u74b0\u5883\u306b\u4e0e\u3048\u308b\u5f71\u97ff\u3092\u6e1b\u3089\u3059\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u3046\u308c\u3057\u3044\u3053\u3068\u306b\u30b3\u30b9\u30c8\u524a\u6e1b\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u4eca\u65e5\u3067\u306f\u3001AI\u3068\u81ea\u52d5\u5316\u306b\u3088\u3063\u3066\u3001\u30ea\u30bd\u30fc\u30b9\u3092\u3088\u308a\u8cbb\u7528\u5bfe\u52b9\u679c\u306e\u9ad8\u3044\u65b9\u6cd5\u3067\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"whyisimportant\"><strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u6301\u7d9a\u53ef\u80fd\u6027\u306e\u91cd\u8981\u6027<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/www.bbc.com\/news\/science-environment-58073295\" target=\"_blank\" rel=\"noreferrer noopener\">\u5730\u7403\u6e29\u6696\u5316\u304b\u3089\u7570\u5e38\u6c17\u8c61<\/a>\uff08\u82f1\u8a9e\uff09\u307e\u3067\u3001\u4e16\u754c\u304c\u74b0\u5883\u5371\u6a5f\u306b\u596e\u95d8\u3059\u308b\u4e2d\u3001\u79c1\u305f\u3061\u306f\u5730\u7403\u3078\u306e\u5f71\u97ff\u3092\u6e1b\u3089\u3059\u305f\u3081\u306b\u679c\u305f\u3059\u3079\u304d\u5f79\u5272\u3092\u62c5\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u8996\u899a\u7684\u306a\u9060\u9694\u652f\u63f4\u3067\u5bfe\u51e6\u3067\u304d\u308b\u4ed5\u4e8b\u3082\u3042\u308c\u3070\u3001\u76f4\u63a5\u4f1a\u3063\u3066\u89e3\u6c7a\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u4ed5\u4e8b\u3082\u3042\u308a\u307e\u3059\u3002\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306b\u306f\u3001\u30c8\u30e9\u30c3\u30af\u306e\u8d70\u884c\u3001\u71c3\u6599\u6d88\u8cbb\u3001CO2\u6392\u51fa\u304c\u4f34\u3046\u305f\u3081\u3001\u4eca\u3053\u305d\u3001\u74b0\u5883\u306b\u5bfe\u3059\u308b\u5f71\u97ff\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u308b\u305f\u3081\u306b\u3001\u696d\u754c\u5168\u4f53\u3067\u306e\u52aa\u529b\u304c\u5fc5\u8981\u3068\u3044\u3048\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"howtechnology\"><strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u6301\u7d9a\u53ef\u80fd\u6027\u3092\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3067\u5411\u4e0a\u3055\u305b\u308b\u65b9\u6cd5<\/strong><\/h2>\n\n\n\n<p>\u5e78\u3044\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/service\/3rd-edition-field-service-guide\/?d=blog-body-cta-text1\" target=\"_blank\" rel=\"noreferrer noopener\">\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u9032\u6b69<\/a>\u306b\u3088\u308a\u3001\u30ea\u30bd\u30fc\u30b9\u3092\u3088\u308a\u7c21\u5358\u304b\u3064\u52b9\u679c\u7684\u306b\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3053\u3053\u3067\u306f3\u3064\u306e\u65b9\u6cd5\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-\u30eb\u30fc\u30c8\u6700\u9069\u5316\">1. <strong>\u30eb\u30fc\u30c8\u6700\u9069\u5316<\/strong><\/h3>\n\n\n\n<p>\u71c3\u6599\u6d88\u8cbb\u306f\u3001\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u6301\u7d9a\u53ef\u80fd\u6027\u306b\u3068\u3063\u3066\u6700\u5927\u306e\u8ab2\u984c\u306e\u3072\u3068\u3064\u3067\u3059\u3002\u7d50\u5c40\u306e\u3068\u3053\u308d\u3001\u73fe\u5730\u4f5c\u696d\u8005\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u9867\u5ba2\u62e0\u70b9\u3067\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u65bd\u3059\u308b\u305f\u3081\u306b\u3001\u79fb\u52d5\u306b\u304b\u306a\u308a\u306e\u6642\u9593\u3092\u8cbb\u3084\u3057\u3066\u3044\u307e\u3059\u3002\u30a8\u30cd\u30eb\u30ae\u30fc\u52b9\u7387\u306e\u9ad8\u3044\u8eca\u4e21\u306b\u6295\u8cc7\u3059\u308b\u3053\u3068\u306f\u6b63\u3057\u3044\u65b9\u5411\u3078\u306e\u4e00\u6b69\u3067\u3059\u304c\u3001\u305d\u308c\u306f\u3067\u304d\u308b\u3053\u3068\u306e\u3072\u3068\u3064\u306b\u3059\u304e\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u30eb\u30fc\u30c8\u6700\u9069\u5316\u3068\u306f\u3001\u73fe\u5730\u4f5c\u696d\u8005\u304c1\u304b\u6240\u76ee\u306e\u4e88\u5b9a\u5730\u304b\u3089\u6b21\u306e\u4e88\u5b9a\u5730\u306b\u79fb\u52d5\u3059\u308b\u305f\u3081\u306e\u6700\u901f\u304b\u3064\u6700\u3082\u8cbb\u7528\u5bfe\u52b9\u679c\u306e\u9ad8\u3044\u65b9\u6cd5\u3092\u8a08\u753b\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u3067\u3042\u308a\u3001\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u6301\u7d9a\u53ef\u80fd\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b\u7d20\u6674\u3089\u3057\u3044\u65b9\u6cd5\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30eb\u30fc\u30c8\u6700\u9069\u5316\u306b\u3088\u308a\u3001\u9069\u5207\u306a\u30b9\u30ad\u30eb\u3068\u30d1\u30fc\u30c4\u3092\u5099\u3048\u305f\u5f93\u696d\u54e1\u3084\u8acb\u8ca0\u30b5\u30fc\u30d3\u30b9\u4f1a\u793e\u306f\u3001\u5e38\u306b\u6700\u3082\u52b9\u7387\u7684\u306a\u30eb\u30fc\u30c8\u3092\u901a\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30ac\u30bd\u30ea\u30f3\u3092\u7bc0\u7d04\u3057\u3001\u6392\u6c17\u30ac\u30b9\u3092\u524a\u6e1b\u3057\u3001\u9053\u8def\u3078\u306e\u5f71\u97ff\u3092\u5236\u9650\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u6642\u9593\u901a\u308a\u306b\u5b8c\u5168\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-ai\u306b\u3088\u308b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u8cc7\u7523\u7ba1\u7406\"><strong>2. AI\u306b\u3088\u308b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u8cc7\u7523\u7ba1\u7406<\/strong><\/h3>\n\n\n\n<p>\u8cc7\u7523\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u306f\u3001\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u91cd\u8981\u306a\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u3067\u3042\u308a\u3001\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u3001\u4fee\u7406\u3001\u70b9\u691c\u3092\u5fc5\u8981\u3068\u3059\u308b\u8a2d\u5099\u3001\u6a5f\u68b0\u3001\u8eca\u4e21\u3001\u5de5\u5177\u306a\u3069\u306e\u7269\u7406\u7684\u8cc7\u7523\u3092\u7ba1\u7406\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002AI\u306e\u9032\u6b69\u306b\u3088\u308a\u3001\u4e8b\u5f8c\u5bfe\u5fdc\u578b\u304b\u3089\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u3067\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u8cc7\u7523\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5341\u5206\u306a\u30c7\u30fc\u30bf\u91cf\u304c\u3042\u308c\u3070\u3001AI\u306f\u30d1\u30bf\u30fc\u30f3\u3092\u4f7f\u3063\u3066\u5c06\u6765\u3092\u4e88\u6e2c\u3067\u304d\u307e\u3059\u3002AI\u306f\u3001\u8cc7\u7523\u306e\u4fee\u7406\u304c\u5fc5\u8981\u306a\u6642\u671f\u3092\u691c\u77e5\u3057\u305f\u308a\u3001\u6545\u969c\u3057\u305d\u3046\u306a\u6642\u671f\u3092\u4e88\u6e2c\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u6545\u969c\u304c\u8d77\u3053\u3089\u306a\u3044\u3088\u3046\u306b\u3001\u4e88\u9632\u4fdd\u5b88\u3084\u6a5f\u5668\u306e\u4ea4\u63db\u3092\u63a8\u5968\u3067\u304d\u307e\u3059\u3002\u3064\u307e\u308a\u3001\u30ea\u30bd\u30fc\u30b9\u3092\u3088\u308a\u52b9\u679c\u7684\u306b\u7ba1\u7406\u3057\u3001\u8cc7\u7523\u306e\u8010\u7528\u5e74\u6570\u3092\u5ef6\u3070\u3059\u3053\u3068\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u5f53\u793e\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u88fd\u9020\u696d\u8005\u306e71\uff05\u304c\u8cc7\u7523\u306e\u7a3c\u50cd\u6642\u9593\u3092\u6700\u3082\u91cd\u8981\u306aKPI\u3068\u3057\u3066\u8a55\u4fa1\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>AI\u306f\u30d7\u30ed\u30bb\u30b9\u3082\u5408\u7406\u5316\u3057\u3001\u6280\u8853\u8005\u304c\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u3092\u884c\u3046\u969b\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u6301\u7d9a\u53ef\u80fd\u6027\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u79fb\u52d5\u6642\u9593\u3084\u30b5\u30fc\u30d3\u30b9\u6642\u9593\u3001\u5fc5\u8981\u306a\u90e8\u54c1\u306e\u898b\u7a4d\u3082\u308a\u3092\u8aa4\u308b\u3068\u30011\u65e5\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u304c\u72c2\u3044\u3001\u8ffd\u52a0\u306e\u30a2\u30dd\u30a4\u30f3\u30c8\u30e1\u30f3\u30c8\u304c\u767a\u751f\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u975e\u52b9\u7387\u306f\u3001\u6642\u9593\u306e\u7d4c\u904e\u3068\u3068\u3082\u306b\u7a4d\u307f\u91cd\u306a\u308a\u3001CO2\u6392\u51fa\u91cf\u3092\u5897\u52a0\u3055\u305b\u308b\u3002\u3053\u308c\u306f\u74b0\u5883\u306b\u53d6\u308a\u8fd4\u3057\u306e\u3064\u304b\u306a\u3044\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<p>AI\u306f\u8ddd\u96e2\u3084\u4ea4\u901a\u30d1\u30bf\u30fc\u30f3\u3001\u5929\u5019\u306a\u3069\u3092\u8003\u616e\u3057\u3001\u73fe\u5730\u4f5c\u696d\u8005\u304c\u8eca\u4e21\u3067\u73fe\u5834\u306b\u5411\u304b\u3046\u305f\u3081\u306b\u5fc5\u8981\u306a\u6642\u9593\u3092\u4e88\u6e2c\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u904e\u53bb\u306e\u985e\u4f3c\u30bf\u30b9\u30af\u306e\u5c65\u6b74\u306b\u57fa\u3065\u3044\u3066\u3001\u4f5c\u696d\u6642\u9593\u3092\u63a8\u5b9a\u3057\u307e\u3059\u3002<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/future-of-customer-service-2\/\">\u751f\u6210AI<\/a>\u306f\u3001\u4f5c\u696d\u306b\u5fc5\u8981\u3068\u601d\u308f\u308c\u308b\u5de5\u5177\u3084\u90e8\u54c1\u3092\u4e88\u6e2c\u3067\u304d\u308b\u305f\u3081\u3001\u4f59\u8a08\u306a\u79fb\u52d5\u306e\u5fc5\u8981\u6027\u3092\u6e1b\u3089\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u591a\u304f\u306e\u4f01\u696d\u304c\u52b9\u7387\u5316\u306e\u305f\u3081\u306bAI\u3092\u6d3b\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u5927\u624b\u7269\u6d41\u30fb\u904b\u9001\u4f1a\u793e\u3067\u3042\u308b<a href=\"https:\/\/www.ryder.com\/en-us\" target=\"_blank\" rel=\"noreferrer noopener\">\u30e9\u30a4\u30c0\u30fc\u30b7\u30b9\u30c6\u30e0\u793e<\/a>\uff08\u82f1\u8a9e\uff09\u3082\u305d\u306e\u3072\u3068\u3064\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u300cAI\u3092\u6d3b\u7528\u3057\u3001\u30c1\u30fc\u30e0\u306e\u751f\u7523\u6027\u3092\u5909\u9769\u3059\u308b\u30c1\u30e3\u30f3\u30b9\u3092\u6a21\u7d22\u3057\u3066\u3044\u307e\u3059\u3002\u4e88\u7d04\u6642\u9593\u306e\u77ed\u7e2e\u3001\u610f\u601d\u6c7a\u5b9a\u306e\u5f37\u5316\u3001\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30ca\u30eb\u30a8\u30af\u30bb\u30ec\u30f3\u30b9\u306e\u65b0\u305f\u306a\u5b9f\u73fe\u306a\u3069\u3001\u52b9\u7387\u5316\u3092\u63a8\u9032\u3059\u308b\u80fd\u529b\u3092\u5f37\u5316\u3057\u3066\u3044\u307e\u3059\u300d\u3068\u3001\u30e9\u30a4\u30c0\u30fc\u30b7\u30b9\u30c6\u30e0\u793e\u306e\u6700\u9ad8\u6280\u8853\u8cac\u4efb\u8005\u517c\u65b0\u88fd\u54c1\u62c5\u5f53\u526f\u793e\u9577\u3001\u30ed\u30d6\u30fb\u30d7\u30eb\u30bf\u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"layout-astro wp-block-salesforce-blog-related-trail\">\n\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__cloud\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-cloud-layout-astro.png\" alt=\"\">\n\n\t\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__background\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-background-layout-astro.png\" alt=\"\">\n\n\t<div class=\"related-trail__wrapper\">\n\t\t<div class=\"related-trail__content\">\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 345.8 82.8\" aria-hidden=\"true\" class=\"related-trail__logo\"><path fill=\"#1d3767\" d=\"M96.6 33h9v22.6h4.8V33h8.8v-4.3H96.6zm49.8 5.3c0-5.7-3.6-9.6-10.8-9.6H127v27h4.8v-7.9h3l2.3-.1 5.7 8h5.6l-7-9.2c3.4-1.6 5-4.5 5-8.2m-11.1 5.3h-3.6V33h3.6c4.4 0 6 2.3 6 5.3s-1.6 5.3-6 5.3m30.8-15.2-12.6 27.2h5l2.3-5.3h11.6l2.4 5.3h5l-12.6-27.1zm-3.6 18 4.1-9.2 4.1 9.3zm25.2-17.7h4.8v27h-4.8zm20.7 0h-4.8v27h17.6v-4.4h-12.8zm38.4 12.1h-13.2V28.7H229v27h4.7V45h13.2v10.6h4.7V28.7h-4.7zm15.9 14.8h17.5v-4.4h-12.7v-6.4H279v-4.2h-11.5v-7.5h12.7v-4.4h-17.5zm36.9-27.2L287 55.6h5l2.3-5.3H306l2.4 5.3h5l-12.6-27.1zm-3.6 18 4.1-9.2 4.1 9.3zm35.4-17.7h-10.2v27h10.2c8.2 0 14.4-5.9 14.4-13.6s-6-13.4-14.4-13.4m0 22.6H326V33h5.4a9.1 9.1 0 1 1 0 18.1z\" \/><path fill=\"#1d315f\" d=\"M43 82.8h.1a74 74 0 0 0 38.5-12.3 3 3 0 0 0 1.3-2.4v-6A66.2 66.2 0 0 0 42.5.2a3 3 0 0 0-2.3 0A66.2 66.2 0 0 0 0 62.2V68a3 3 0 0 0 1.2 2.4 74 74 0 0 0 40.2 12.4z\" \/><path fill=\"#8ed1f4\" d=\"M13.8 51.8a.3.3 0 0 0 0-.1L33 23.6a3.1 3.1 0 0 1 .8-.8 3 3 0 0 1 4 .8l9.5 13.8 3.5-5a3 3 0 0 1 4.9 0L69 51.6a.3.3 0 0 1 .1.3h7C70.7 17.7 43.7 7.2 41.4 6.2c0 0-11.2 4-21.2 16A59.6 59.6 0 0 0 6.8 51.8zm21.7-21.3\" \/><path fill=\"#aa76b3\" d=\"m62 51.9-8.7-12.6-4.2 6.1 4.8 6.4z\" \/><path fill=\"#722a87\" d=\"m49 45.4-4.4 6.4H54z\" \/><path fill=\"#8ed1f4\" d=\"m37 32.6-1.5-2.1z\" \/><path fill=\"#aa76b3\" d=\"m28 41.4 7.6 10.4h1.8l6.4-9.2-6.8-10-1.5-2.1z\" \/><path fill=\"#722a87\" d=\"m28 41.4-7 10.4h14.6z\" \/><path fill=\"#069a49\" d=\"M43.8 72.5a1.8 1.8 0 0 0-1-2.4L40.1 69a8 8 0 0 1-1-.5 7.8 7.8 0 0 1-2.4-10.7H6a44 44 0 0 0-.2 4.4v4.4A70 70 0 0 0 26 75a70 70 0 0 0 15.2 2l2.4-4.3zm33-14.8H44.3l-2.5 3a1.7 1.7 0 0 0-.2.5 1.8 1.8 0 0 0 1 2.3l2.7 1.2.7.4a7.8 7.8 0 0 1 3 10.6l-.5.9 4.8-.8a71 71 0 0 0 8.4-2.2l1.3-.4a71 71 0 0 0 14-6.7v-8.8z\" \/><path fill=\"#fff\" d=\"m46 65-.7-.3-2.7-1.2a1.8 1.8 0 0 1-1-2.4 1.7 1.7 0 0 1 .2-.4l2.5-3h-7.6A7.8 7.8 0 0 0 39 68.4a8 8 0 0 0 1 .5l2.7 1.2a1.8 1.8 0 0 1 1 2.4l-.1.2-2.5 4.3a52.5 52.5 0 0 0 7.2-.4l.5-.9A7.8 7.8 0 0 0 46 65.1z\" \/><path fill=\"#157139\" d=\"M56.9 67.3h8.8l-4.4-5zM23 71h9l-4.5-5.1zm-4.1-10.4-4.5 5h8.9z\" \/><\/svg>\n\t\t\t<h2 class=\"wp-block-related-trail__title\"><strong>Field Service\u306e\u57fa\u672c<\/strong><\/h2>\n\t\t\t<p>Field Service \u306b\u3064\u3044\u3066\u5b66\u7fd2\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u30c6\u30ea\u30c8\u30ea\u30fc\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002<\/p>\n\t\t\t\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/trailhead.salesforce.com\/ja\/content\/learn\/modules\/field_service_basics\" target=\"_blank\" rel=\"noreferrer noopener\">\u7121\u6599\u3067\u5b66\u7fd2\u3092\u30b9\u30bf\u30fc\u30c8<\/a><\/div>\n\n\t\t<\/div>\n\t\t<div class=\"related-trail__mock\">\n\t\t\t<div class=\"related-trail__points\">+1,100 points<\/div>\n\t\t\t<div class=\"related-trail__eyebrow\">Module<\/div>\n\t\t\t<p class=\"related-trail__trail-title h3\"><a href=\"https:\/\/trailhead.salesforce.com\/ja\/content\/learn\/modules\/field_service_basics\" target=\"_blank\" rel=\"noreferrer noopener\">Field Service\u306e\u57fa\u672c<\/a><\/p>\n\t\t\t<p class=\"related-trail__trail-description\"><\/p>\n\t\t\t<div class=\"related-trail__actions\">\n\t\t\t\t<div class=\"related-trail__action\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 10 10\" aria-hidden=\"true\"><path fill=\"#747474\" fill-rule=\"evenodd\" d=\"m4.93.69.88 2.88c.04.12.16.18.27.18h2.89c.29 0 .4.38.17.56L6.79 6.04c-.1.07-.13.2-.1.32l1.12 2.96c.08.27-.2.5-.44.33L4.85 7.77c-.1-.08-.23-.08-.34 0L1.97 9.65a.29.29 0 0 1-.45-.33L2.6 6.36a.3.3 0 0 0-.1-.32L.17 4.3c-.23-.18-.1-.56.17-.56h2.89c.13 0 .23-.04.27-.18l.9-2.9c.08-.27.46-.25.54.02Z\" clip-rule=\"evenodd\" \/><\/svg>\n<\/div>\n\t\t\t\t<div class=\"related-trail__action\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 9 5\" aria-hidden=\"true\"><path fill=\"#747474\" d=\"M4.16 4.5.26 0h7.8z\" \/><\/svg>\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__foreground\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-foreground-layout-astro.png\" alt=\"\">\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__parks\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-parks-layout-astro.png\" alt=\"\">\n\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-visual-remote-assistance-\u30d3\u30b8\u30e5\u30a2\u30eb\u30ea\u30e2\u30fc\u30c8\u30a2\u30b7\u30b9\u30bf\u30f3\u30b9\"><strong>3. Visual Remote Assistance\uff08\u30d3\u30b8\u30e5\u30a2\u30eb\u30ea\u30e2\u30fc\u30c8\u30a2\u30b7\u30b9\u30bf\u30f3\u30b9\uff09<\/strong><\/h3>\n\n\n\n<p>\u3059\u3079\u3066\u306e\u30b5\u30fc\u30d3\u30b9\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u73fe\u5730\u8a2a\u554f\u304c\u5fc5\u8981\u306a\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u3053\u306e\u3088\u3046\u306a\u5834\u5408\u3001\u4ee3\u7406\u5e97\u3001\u73fe\u5730\u4f5c\u696d\u8005\u304a\u3088\u3073\u5c02\u9580\u5bb6\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/service\/visual-remote-assistant\/\" target=\"_blank\" rel=\"noreferrer noopener\">Visual Remote Assistance<\/a>\u3092\u4f7f\u7528\u3057\u3066\u3001\u3069\u3053\u304b\u3089\u3067\u3082\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u554f\u984c\u3092\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u306b\u9867\u5ba2\u3092\u5c0e\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u8996\u899a\u7684\u306a\u9060\u9694\u652f\u63f4\u306b\u3088\u308a\u3001\u8def\u4e0a\u3067\u306e\u4f5c\u696d\u6642\u9593\u304c\u524a\u6e1b\u30fb\u89e3\u6d88\u3055\u308c\u307e\u3059\u3002\u30c8\u30e9\u30c3\u30af\u306e\u51fa\u52d5\u56de\u6570\u304c\u6e1b\u308b\u3068\u3044\u3046\u3053\u3068\u306f\u3001\u6392\u6c17\u30ac\u30b9\u3084\u9053\u8def\u306e\u640d\u8017\u304c\u6e1b\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002\u30c8\u30e9\u30c3\u30af\u306e\u51fa\u52d5\u3092\u307b\u3093\u306e\u308f\u305a\u304b\u3067\u3082\u6e1b\u3089\u3059\u3053\u3068\u306f\u3001\u74b0\u5883\u3068\u30a4\u30f3\u30d5\u30e9\u3092\u4fdd\u8b77\u3059\u308b\u3053\u3068\u306b\u5927\u304d\u304f\u8ca2\u732e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u79c1\u305f\u3061\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u6d41\u901a\u696d\u8005\u3084\u30e1\u30fc\u30ab\u30fc\u306b\u52e4\u52d9\u3059\u308b\u30d5\u30a3\u30fc\u30eb\u30c9\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u5c02\u9580\u5bb6\u306e\u9593\u3067\u306f\u3001\u8cc7\u7523\u306e\u53ef\u7528\u6027\u3001\u4fe1\u983c\u6027\u3001\u304a\u3088\u3073\u6027\u80fd\u306b\u95a2\u3059\u308b\u53ef\u8996\u6027\u306e\u5411\u4e0a\u304c\u512a\u5148\u4e8b\u9805\u3067\u3042\u308b\u3053\u3068\u304c\u308f\u304b\u308a\u307e\u3057\u305f\u3002\u8cc7\u7523\u4e2d\u5fc3\u306e8\u3064\u306e\u6a5f\u80fd\u306e\u4e2d\u3067\u6bd4\u8f03\u3059\u308b\u3068\u3001\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u306e44\uff05\u304c\u3053\u306e\u6a5f\u80fd\u3092\u6700\u3082\u91cd\u8996\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u308f\u304b\u308a\u307e\u3057\u305f\u3002&nbsp;<\/p>\n\n\n\n<p>\u624b\u306e\u5c4a\u304d\u306b\u304f\u3044\u5834\u6240\u306b\u3042\u308b\u8cc7\u7523\u306e\u53ef\u8996\u6027\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u3001\u4e00\u90e8\u306e\u4f01\u696d\u3067\u306f\u30c9\u30ed\u30fc\u30f3\u3092\u4f7f\u3063\u3066\u9060\u9694\u691c\u67fb\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001\u30c9\u30ed\u30fc\u30f3\u306f\u5404\u8cc7\u7523\u306e\u4f55\u5343\u679a\u3082\u306e\u5199\u771f\u3092\u64ae\u5f71\u3059\u308b\u3053\u3068\u3067\u3001\u98a8\u529b\u30bf\u30fc\u30d3\u30f3\u3092\u691c\u67fb\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002AI\u306f\u30c9\u30ed\u30fc\u30f3\u306e\u753b\u50cf\u304b\u3089\u554f\u984c\u3092\u8a8d\u8b58\u3059\u308b\u3053\u3068\u3092\u5b66\u7fd2\u3057\u3001\u4fee\u7406\u6848\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u73fe\u5834\u306e\u6280\u8853\u8005\u306f\u3001\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u304c\u5fc5\u8981\u306a\u8cc7\u7523\u306e\u307f\u3092\u8a2a\u554f\u3059\u308c\u3070\u3088\u304f\u3001\u51fa\u5f35\u306e\u624b\u9593\u304c\u7701\u3051\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Service Cloud\u3067\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u3055\u3089\u306a\u308b\u4fa1\u5024\u3092\u751f\u307f\u51fa\u3057\u307e\u3057\u3087\u3046<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\"><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/service\/\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/field-service-career-cta.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/field-service-career-cta.png 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/field-service-career-cta.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/field-service-career-cta.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/field-service-career-cta.png?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"gogreen\"><strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u3067\u300c\u30b0\u30ea\u30fc\u30f3\u5316\u300d\u3059\u308b\u65b9\u6cd5<\/strong><\/h2>\n\n\n\n<p>\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3067\u30d3\u30b8\u30cd\u30b9\u306e\u6301\u7d9a\u53ef\u80fd\u6027\u3092\u5411\u4e0a\u3055\u305b\u3088\u3046\u3068\u3059\u308b\u306a\u3089\u3001\u4eca\u3053\u305d\u5229\u5bb3\u95a2\u4fc2\u8005\u306e\u8cdb\u540c\u3092\u5f97\u308b\u3068\u304d\u3067\u3059\u3002\u4f01\u696d\u304c\u6301\u7d9a\u53ef\u80fd\u6027\u306e\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3068\u3001\u305d\u306e\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306e\u652f\u63f4\u3092\u30d1\u30fc\u30c8\u30ca\u30fc\u306b\u6c42\u3081\u308b\u30b1\u30fc\u30b9\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5b9f\u969b\u3001IDC1\u30ea\u30b5\u30fc\u30c1\u306b\u3088\u308b\u3068\u30012026\u5e74\u307e\u3067\u306b\u5927\u4f01\u696d\u306e60\uff05\u304c\u4f01\u696d\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u8abf\u9054\u3084RFP\u306e\u6a19\u6e96\u7684\u306a\u8981\u7d20\u3068\u3057\u3066\u3001\u30ab\u30fc\u30dc\u30f3\u30cb\u30e5\u30fc\u30c8\u30e9\u30eb\u6226\u7565\u3092\u7fa9\u52d9\u4ed8\u3051\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4e16\u754c\u3067\u306f\u3001<a href=\"https:\/\/www.bain.com\/insights\/selling-sustainability-means-decoding-consumers-ceo-sustainability-guide-2023\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u6d88\u8cbb\u8005\u306e64\uff05<\/a>\uff08\u82f1\u8a9e\uff09\u304c\u6301\u7d9a\u53ef\u80fd\u6027\u306b\u9ad8\u3044\u95a2\u5fc3\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/products\/net-zero\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30cd\u30c3\u30c8\u30bc\u30ed<\/a>\u30ab\u30fc\u30dc\u30f3\u30d5\u30c3\u30c8\u30d7\u30ea\u30f3\u30c8\u306b\u5411\u3051\u3066\u53d6\u308a\u7d44\u3093\u3067\u3044\u308b\u4f01\u696d\u3068\u3064\u306a\u304c\u308a\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u300c\u5730\u7403\u306b\u3068\u3063\u3066\u3082\u30d3\u30b8\u30cd\u30b9\u306b\u3068\u3063\u3066\u3082\u826f\u3044\u3053\u3068\u3060\u304b\u3089\u300d\u3002\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u6301\u7d9a\u53ef\u80fd\u6027\u306f\u3001\u6b63\u3057\u3044\u672a\u6765\u3078\u306e\u4e00\u6b69\u306a\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong>Service Cloud 30\u65e5\u9593\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u6700\u65b0\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6d3b\u7528\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4eca\u3059\u3050\u4f53\u9a13\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/signup\/freetrial-service\/?d=blog-body-cta-banner2\">\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u3092\u59cb\u3081\u308b<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/sustainable-field-service-business-cta01.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/sustainable-field-service-business-cta01.png 1440w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/sustainable-field-service-business-cta01.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/sustainable-field-service-business-cta01.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/sustainable-field-service-business-cta01.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/sustainable-field-service-business-cta01.png?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<p>\u203b\u672c\u8a18\u4e8b\u306f\u7c73\u56fd\u3067\u516c\u958b\u3055\u308c\u305f \u201c<a href=\"https:\/\/www.salesforce.com\/blog\/sustainable-field-service-business\/\" target=\"_blank\" rel=\"noreferrer noopener\">3 Ways to Improve Your Field Service Sustainability Now<\/a>\u201d \u306e\u6284\u8a33\u7248\u3067\u3059\u3002\u672c\u30dd\u30b9\u30c8\u306e\u6b63\u5f0f\u8a00\u8a9e\u306f\u82f1\u8a9e\u3067\u3042\u308a\u3001\u305d\u306e\u5185\u5bb9\u304a\u3088\u3073\u89e3\u91c8\u306b\u3064\u3044\u3066\u306f\u82f1\u8a9e\u304c\u512a\u5148\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n<aside class=\"contextual-driver has-text-align-left\">\n\t<header>\n\t\t<h2 class=\"tidbit-head\">\n\t\t\t\u3010\u5c02\u9580\u5bb6\u89e3\u8aac\u3011\u88fd\u9020\u696d\u306e\u30b5\u30fc\u30d3\u30bf\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u306e\u73fe\u5728\u5730\u3068\u672a\u6765\u5f62\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p>\u30b5\u30fc\u30d3\u30b9\u4e3b\u5c0e\u578b\u30d3\u30b8\u30cd\u30b9\u306e\u91cd\u8981\u6027\u3068\u3001\u305d\u306e\u80cc\u666f\u306b\u3042\u308b\u5e02\u5834\u3084\u6d88\u8cbb\u8005\u306e\u5909\u5316\u3092\u89e3\u8aac\u3002<\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/jp\/blog\/jp-manufacturing-servitization\/\" target=\"_blank\">\n\t\t\t\t<span>\u8a18\u4e8b\u3092\u8aad\u3080<\/span>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\"><path d=\"M13.92 5.38a1 1 0 0 0 0-.76.9.9 0 0 0-.17-.26.3.3 0 0 0 0-.07l-4-4a1 1 0 0 0-1.46 1.42L10.59 4H1.07a1 1 0 0 0 0 2h9.52l-2.3 2.29a1 1 0 0 0 0 1.42 1 1 0 0 0 1.42 0l4-4a.3.3 0 0 0 0-.07.9.9 0 0 0 .21-.26\" \/><\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit 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class=\"wp-block-salesforce-blog-section-heading__title\">\n\t\t\t\tService Cloud\u3067\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u4fa1\u5024\u3092\u5f15\u304d\u4e0a\u3052\u307e\u3057\u3087\u3046\t<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column wp-block-salesforce-blog-multi-offer__featured-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/jp-customer-service-ai-reply-by-ai-einstein\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure class=\"wp-block-salesforce-blog-multi-offer-card__image\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/einstein_1_platform.jpg?w=300\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/einstein_1_platform.jpg 1440w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/einstein_1_platform.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/einstein_1_platform.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/einstein_1_platform.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/einstein_1_platform.jpg?w=150&amp;h=84 150w\" alt=\"\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 class=\"wp-block-salesforce-blog-multi-offer-card__title\">\n\t\t\t\u305d\u306e\u8fd4\u4fe1\u3001AI\u306e Einstein \uff08\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\uff09\u304c\u3084\u3063\u3066\u304a\u304d\u307e\u3059\u3002\t\t<\/h4>\n\t<\/a>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-column wp-block-salesforce-blog-multi-offer__supporting-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/field-service-career\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure class=\"wp-block-salesforce-blog-multi-offer-card__image\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/field-service-career.jpg?w=300\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/field-service-career.jpg 1500w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/field-service-career.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/field-service-career.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/field-service-career.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/field-service-career.jpg?w=150&amp;h=84 150w\" alt=\"\u300cTrailblazer\u300d\u304b\u3089\u5b66\u3076\u3002\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u696d\u3067\u30ad\u30e3\u30ea\u30a2\u30a2\u30c3\u30d7\u3059\u308b\u305f\u3081\u306e5\u3064\u306e\u65b9\u6cd5\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 class=\"wp-block-salesforce-blog-multi-offer-card__title\">\n\t\t\t\u300cTrailblazer\u300d\u304b\u3089\u5b66\u3076\u3002\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u696d\u3067\u30ad\u30e3\u30ea\u30a2\u30a2\u30c3\u30d7\u3059\u308b\u305f\u3081\u306e5\u3064\u306e\u65b9\u6cd5\t\t<\/h4>\n\t<\/a>\n<\/div>\n\n\n\n<div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/what-is-dispatch-management\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure class=\"wp-block-salesforce-blog-multi-offer-card__image\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/dispatch-management-blog-header.jpg?w=300\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/dispatch-management-blog-header.jpg 1500w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/dispatch-management-blog-header.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/dispatch-management-blog-header.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/dispatch-management-blog-header.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/dispatch-management-blog-header.jpg?w=150&amp;h=84 150w\" alt=\"\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u52b9\u7387\u5316\u306b\u5411\u3051\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u3001\u300c\u30c7\u30a3\u30b9\u30d1\u30c3\u30c1\u30f3\u30b0\u300d\u3068\u306f\u4f55\u304b\uff1f\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 class=\"wp-block-salesforce-blog-multi-offer-card__title\">\n\t\t\t\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u52b9\u7387\u5316\u306b\u5411\u3051\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u3001\u300c\u30c7\u30a3\u30b9\u30d1\u30c3\u30c1\u30f3\u30b0\u300d\u3068\u306f\u4f55\u304b\uff1f\t\t<\/h4>\n\t<\/a>\n<\/div>\n\n\n\n<div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure class=\"wp-block-salesforce-blog-multi-offer-card__image\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/Future-of-Field-Service.jpg?w=300\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/Future-of-Field-Service.jpg 1500w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/Future-of-Field-Service.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/Future-of-Field-Service.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/Future-of-Field-Service.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/Future-of-Field-Service.jpg?w=150&amp;h=84 150w\" alt=\"\u4eba\u6750\u96e3\u304c\u5fc5\u81f3\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u3002\u6210\u9577\u3068\u9032\u5316\u306b\u5fc5\u8981\u306a4\u3064\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 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