{"id":14092,"date":"2024-08-21T10:37:23","date_gmt":"2024-08-21T01:37:23","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=14092"},"modified":"2024-10-30T17:37:34","modified_gmt":"2024-10-30T08:37:34","slug":"future-of-field-service","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/","title":{"rendered":"\u4eba\u6750\u96e3\u304c\u5fc5\u81f3\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u3002\u6210\u9577\u3068\u9032\u5316\u306b\u5fc5\u8981\u306a4\u3064\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc"},"content":{"rendered":"\n<p>\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u4ed5\u4e8b\u3092\u596a\u308f\u308c\u308b\u3053\u3068\u3092\u6050\u308c\u308b\u4eba\u3082\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u9818\u57df\u3067\u306f\u305d\u306e\u9006\u3067\u3059\u3002\u4ed5\u4e8b\u306f\u6ca2\u5c71\u3042\u308b\u306e\u306b\u305d\u308c\u3092\u62c5\u3046\u5c02\u9580\u5bb6\u304c\u8db3\u308a\u3066\u3044\u306a\u3044\u304b\u3089\u3067\u3059\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/www.bls.gov\/ooh\/installation-maintenance-and-repair\/home.htm\" target=\"_blank\" rel=\"noreferrer noopener\">\u52b4\u50cd\u7d71\u8a08\u5c40\u306e\u63a8\u8a08<\/a>\uff08\u82f1\u8a9e\uff09\u306b\u3088\u308b\u3068\u3001\u7a7a\u8abf\u6a5f\u5668\u306e\u8a2d\u7f6e\u3084\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u3001\u4fee\u7406\u306e\u8077\u7a2e\u306b\u304a\u3051\u308b\u7c73\u56fd\u306e\u6c42\u4eba\u6570\u306f\u30012032\u5e74\u307e\u3067\u6bce\u5e74\u7d0458\u4e072,100\u4eba\u305a\u3064\u5897\u52a0\u3059\u308b\u3068\u4e88\u6e2c\u3057\u3066\u3044\u307e\u3059\u3002\u4e00\u65b9\u3001\u719f\u7df4\u306e\u30b9\u30ad\u30eb\u304c\u5fc5\u8981\u306a\u4ed5\u4e8b\u3092\u6c42\u3081\u308b\u82e5\u8005\u306e\u5fdc\u52df\u306f\u30012020\u5e74\u304b\u30892022\u5e74\u306b\u304b\u3051\u306650\uff05\u8fd1\u304f\u6e1b\u5c11\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u305d\u3053\u3067\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u51fa\u756a\u3067\u3059\u3002\u3053\u308c\u307e\u3067\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u3092\u5909\u9769\u3057\u3066\u3044\u308b<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/future-of-customer-service-2\/\">\u696d\u754c\u306e\u30c8\u30ec\u30f3\u30c9<\/a>\u3092\u898b\u76f4\u3057\u3001\u4f01\u696d\u304c\u3069\u306e\u3088\u3046\u306b\u6700\u65b0\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6d3b\u7528\u3057\u3066\u52b9\u7387\u6027\u3092\u5411\u4e0a\u3055\u305b\u3001\u82e5\u3044\u4e16\u4ee3\u306e\u52b4\u50cd\u8005\u3092\u5f15\u304d\u3064\u3051\u3001\u719f\u7df4\u52b4\u50cd\u8005\u4e0d\u8db3\u306e\u4e2d\u3067\u6210\u529f\u3057\u3066\u3044\u308b\u306e\u304b\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u306b\u304a\u3051\u308bAI\u3068\u30c7\u30fc\u30bf\u6d3b\u7528\u30ac\u30a4\u30c9<\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u9ad8\u3044\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u7d44\u7e54\u306f\u3069\u306e\u3088\u3046\u306bAI\u3068\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3001\u5229\u76ca\u3092\u62e1\u5927\u3001\u6301\u7d9a\u53ef\u80fd\u306a\u30d3\u30b8\u30cd\u30b9\u63a8\u9032\u3092\u3057\u3066\u3044\u308b\u306e\u304b\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/service\/3rd-edition-field-service-guide\/?d=blog-body-cta-banner1\">\u7121\u6599\u3067\u8cc7\u6599\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/sustainable-field-service-business-cta01.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/sustainable-field-service-business-cta01.png 1440w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/sustainable-field-service-business-cta01.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/sustainable-field-service-business-cta01.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/sustainable-field-service-business-cta01.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/sustainable-field-service-business-cta01.png?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h3>\u76ee\u6b21<\/h3><ul><li><a href=\"#4-technologies\" data-level=\"2\">\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u3092\u63e1\u308b4\u3064\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc<\/a><ul><li><a href=\"#augmented-reality\" data-level=\"3\">1. AR\uff08\u62e1\u5f35\u73fe\u5b9f\uff09<\/a><\/li><li><a href=\"#the-internet-of-things\" data-level=\"3\">2. IoT<\/a><\/li><li><a href=\"#mobile-solutions\" data-level=\"3\">3. \u30e2\u30d0\u30a4\u30eb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a><\/li><li><a href=\"#generative-ai\" data-level=\"3\">4. \u751f\u6210AI<\/a><\/li><\/ul><\/li><li><a href=\"#looking-ahead\" data-level=\"2\">\u4eca\u5f8c\u306e\u5c55\u671b\uff1a\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u9032\u5316\u306f\u59cb\u307e\u3063\u305f\u3070\u304b\u308a<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"4-technologies\"><strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u3092\u63e1\u308b4\u3064\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc<\/strong><\/h2>\n\n\n\n<p>\u73fe\u5834\u3067\u4f55\u5e74\u3082\u304b\u3051\u3066\u84c4\u7a4d\u3057\u305f\u8c4a\u5bcc\u306a\u60c5\u5831\u3068\u30b9\u30ad\u30eb\u3001\u30ce\u30a6\u30cf\u30a6\u306f\u3001\u512a\u79c0\u306a\u5f93\u696d\u54e1\u306e\u9000\u8077\u3068\u540c\u6642\u306b\u5931\u308f\u308c\u3066\u3057\u307e\u3044\u307e\u3059\u3002\u3053\u306e\u4e8b\u614b\u3092\u56de\u907f\u3059\u308b\u65b9\u6cd5\u306f\u4f55\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n\n\n\n<p>\u305d\u306e\u7b54\u3048\u306f\u3001\u6025\u901f\u306b\u9032\u5316\u3059\u308b4\u3064\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3067\u3059\u3002AR\u3001IoT\u3001\u30b9\u30de\u30fc\u30c8\u30e2\u30d0\u30a4\u30eb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3001\u305d\u3057\u3066\u751f\u6210AI\u3002\u3053\u308c\u3089\u306e\u6280\u8853\u304c\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u3092\u3069\u306e\u3088\u3046\u306b\u5909\u3048\u3066\u3044\u304f\u304b\u3001\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"augmented-reality\">1. <strong>AR\uff08\u62e1\u5f35\u73fe\u5b9f\uff09<\/strong><\/h3>\n\n\n\n<p>AR\u306f\u3001\u73fe\u5b9f\u4e16\u754c\u306b\u30c7\u30b8\u30bf\u30eb\u60c5\u5831\u3092\u91cd\u306d\u5408\u308f\u305b\u3001\u6280\u8853\u8005\u306b\u30a4\u30f3\u30b5\u30a4\u30c8\u3068\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u305d\u3057\u3066\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u3092\u63e1\u308b\u5927\u304d\u306a\u5f71\u97ff\u3092\u751f\u307f\u51fa\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001<a href=\"https:\/\/www.salesforce.com\/news\/stories\/apple-service-partnership\/\" target=\"_blank\" rel=\"noreferrer noopener\">Apple\u306eARKit<\/a>\uff08\u82f1\u8a9e\uff09\u306f\u3059\u3067\u306b<a href=\"https:\/\/trailhead.salesforce.com\/ja\/content\/learn\/modules\/field-service-mobile\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Field Service\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea<\/a>\u306bAR\u306e\u30d1\u30ef\u30fc\u3092\u3082\u305f\u3089\u3057\u3066\u3044\u307e\u3059\u3002ARKit\u3092\u4f7f\u3048\u3070\u3001\u73fe\u5834\u306e\u6280\u8853\u8005\u306f\u3001\u7c21\u5358\u306a\u753b\u50cf\u30ad\u30e3\u30d7\u30c1\u30e3\u3092\u4f7f\u7528\u3057\u3066\u3001\u5e83\u3044\u30a8\u30ea\u30a2\u306e\u8a73\u7d30\u306a3D\u30ec\u30f3\u30c0\u30ea\u30f3\u30b0\u3092\u7c21\u5358\u306b\u4f5c\u6210\u3002\u30b9\u30da\u30fc\u30b9\u3092\u6e2c\u5b9a\u3057\u3001\u5fc5\u8981\u306a\u60c5\u5831\u3092\u30de\u30c3\u30d4\u30f3\u30b0\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>AR\u6280\u8853\u306e\u30b3\u30b9\u30c8\u304c\u4e0b\u304c\u308a\u7d9a\u3051\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u304c\u3088\u308a\u9032\u5316\u3059\u308b\u306b\u3064\u308c\u3066\u3001\u30e2\u30d0\u30a4\u30eb\u30ef\u30fc\u30ab\u30fc\u306f\u95a2\u9023\u60c5\u5831\u3084\u56de\u8def\u56f3\u3001\u6bb5\u968e\u7684\u306a\u624b\u9806\u3092\u3059\u3050\u306b\u78ba\u8a8d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u3063\u3066\u3001\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u7c21\u7d20\u5316\u3057\u3001\u30c0\u30a6\u30f3\u30bf\u30a4\u30e0\u3092\u77ed\u7e2e\u3057\u3001\u521d\u56de\u89e3\u6c7a\u7387\u3092\u5411\u4e0a\u3055\u305b\u3001\u73fe\u5834\u306e\u5b89\u5168\u6027\u3082\u9ad8\u3081\u307e\u3059\u3002<\/p>\n\n\n\n<p>AR\u306b\u3088\u308a\u3001\u30ea\u30e2\u30fc\u30c8\u3067\u306e\u5171\u540c\u4f5c\u696d\u3082\u5bb9\u6613\u306b\u306a\u308a\u307e\u3059\u3002\u7d4c\u9a13\u306e\u6d45\u3044\u6280\u8853\u8005\u306f\u3001\u4e16\u754c\u4e2d\u3069\u3053\u306b\u3044\u3066\u3082\u5c02\u9580\u5bb6\u306b\u30a2\u30c9\u30d0\u30a4\u30b9\u3092\u6c42\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084\u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3\u306a\u3069\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u30aa\u30fc\u30d0\u30fc\u30ec\u30a4\u3084\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u901a\u3058\u3066\u30b9\u30ad\u30eb\u3092\u5411\u4e0a\u3055\u305b\u3001\u5b66\u7fd2\u3092\u7d99\u7d9a\u3057\u3001\u5b66\u7fd2\u66f2\u7dda\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"the-internet-of-things\">2. <strong>IoT<\/strong><\/h3>\n\n\n\n<p>IoT\u306f\u3001\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u5c06\u6765\u306b\u304a\u3051\u308b\u4e3b\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3059\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u73fe\u5728\u3001IoT\u30c7\u30d0\u30a4\u30b9\u306f\u6a5f\u68b0\u3084\u8a2d\u5099\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u305f\u3081\u306b\u5e83\u304f\u4f7f\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u5c02\u9580\u5bb6\u306f\u52b9\u679c\u7684\u306a\u8cc7\u7523\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u3092\u884c\u3044\u3001\u554f\u984c\u304c\u6df1\u523b\u5316\u3059\u308b\u524d\u306b\u7a4d\u6975\u7684\u306b\u5bfe\u51e6\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>IoT\u30bb\u30f3\u30b5\u30fc\u3068\u4e88\u6e2cAI\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u6a5f\u5668\u306e\u5065\u5168\u6027\u3092\u76e3\u8996\u3057\u3001\u6f5c\u5728\u7684\u306a\u6545\u969c\u3092\u4e88\u6e2c\u3057\u3001\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3092\u5408\u7406\u5316\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4e88\u5b9a\u5916\u306e\u30c0\u30a6\u30f3\u30bf\u30a4\u30e0\u3068\u5b9a\u671f\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u3092\u524a\u6e1b\u3057\u3001\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306f<a href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/service\/the-4points-of-field-service\/?d=blog-body-cta-text1\" target=\"_blank\" rel=\"noreferrer noopener\">\u904b\u7528\u30b3\u30b9\u30c8\u3092\u524a\u6e1b<\/a>\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4eca\u5f8c\u3001IoT\u306b\u306f\u3088\u308a\u9ad8\u5ea6\u306a\u30bb\u30f3\u30b5\u30fc\u3068\u30a8\u30c3\u30b8\u30b3\u30f3\u30d4\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u6a5f\u80fd\u304c\u7d44\u307f\u8fbc\u307e\u308c\u3001\u6a5f\u5668\u306e\u6027\u80fd\u306b\u95a2\u3059\u308b\u3088\u308a\u6df1\u3044\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u73fe\u5834\u3067\u306e\u52b9\u7387\u3092\u3055\u3089\u306b\u9ad8\u3081\u308b\u3067\u3057\u3087\u3046\u3002IoT\u306b\u306f\u751f\u6210AI\u304c\u7d44\u307f\u8fbc\u307e\u308c\u3001\u30e2\u30d0\u30a4\u30eb\u30ef\u30fc\u30ab\u30fc\u306b\u30a2\u30c9\u30d0\u30a4\u30b9\u3084\u63a8\u5968\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u7af6\u5408\u4ed6\u793e\u306b\u5148\u99c6\u3051\u3066\u3053\u308c\u3089\u306e\u30c4\u30fc\u30eb\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u81ea\u793e\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u53d6\u308a\u7d44\u307f\u3092\u30a2\u30d4\u30fc\u30eb\u3067\u304d\u3001\u65b0\u3057\u3044\u6280\u8853\u3092\u4f7f\u3044\u305f\u3044\u82e5\u3044\u4e16\u4ee3\u306e\u52b4\u50cd\u8005\u3092\u60f9\u304d\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001IoT\u306b\u3088\u3063\u3066\u5f37\u5316\u3055\u308c\u305f\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u7af6\u5408\u4ed6\u793e\u3068\u5dee\u5225\u5316\u3059\u308b\u7af6\u4e89\u512a\u4f4d\u6027\u306b\u3064\u306a\u304c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong>Field Service \u306e\u4fa1\u5024\u3092\u9ad8\u3081\u308b4\u3064\u306e\u30dd\u30a4\u30f3\u30c8<\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u672c\u52d5\u753b\u3067\u306f\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u308f\u308b\u5404\u62c5\u5f53\u8005\u304c\u62b1\u3048\u308b\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u7cf8\u53e3\u30924\u3064\u306e\u30dd\u30a4\u30f3\u30c8\u3067\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/service\/the-4points-of-field-service\/?d=blog-body-cta-banner2\">\u8a73\u7d30\u3092\u52d5\u753b\u3067\u898b\u308b<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"574\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/future-of-field-service-cta01.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/future-of-field-service-cta01.jpg 1894w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/future-of-field-service-cta01.jpg?w=300&amp;h=168 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/future-of-field-service-cta01.jpg?w=768&amp;h=431 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/future-of-field-service-cta01.jpg?w=1024&amp;h=574 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/future-of-field-service-cta01.jpg?w=1536&amp;h=861 1536w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/future-of-field-service-cta01.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"mobile-solutions\">3. <strong>\u30e2\u30d0\u30a4\u30eb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/strong><\/h3>\n\n\n\n<p>\u30e2\u30d0\u30a4\u30eb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306b\u4e0d\u53ef\u6b20\u3067\u3001\u6280\u8853\u8005\u306f\u91cd\u8981\u306a\u60c5\u5831\u3084\u4f5c\u696d\u5272\u308a\u5f53\u3066\u30c4\u30fc\u30eb\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u306b\u3044\u3064\u3067\u3082\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/service\/the-4points-of-field-service\/?d=blog-body-cta-text2\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Field Service\u306eiOS\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8<\/a>\u306f\u3001\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u6280\u8853\u8005\u306b\u3001\u4eca\u5f8c\u306e\u4e88\u5b9a\u3084\u4f5c\u696d\u6307\u793a\u306e\u8a73\u7d30\u3001\u4f5c\u696d\u73fe\u5834\u306e\u6848\u5185\u306a\u3069\u306e\u91cd\u8981\u306a\u30a2\u30ab\u30a6\u30f3\u30c8\u60c5\u5831\u3092iPhone\u306e\u30db\u30fc\u30e0\u753b\u9762\u306b\u76f4\u63a5\u8868\u793a\u3057\u3001\u30af\u30ea\u30c3\u30af\u6570\u3068\u8cb4\u91cd\u306a\u6642\u9593\u3092\u7bc0\u7d04\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/jp\/service\/customer-service-chatbot\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI\u4e3b\u5c0e\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/a>\u304c\u30e2\u30d0\u30a4\u30eb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u7d71\u5408\u3055\u308c\u3001\u3053\u308c\u306b\u3088\u308a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u52b9\u7387\u5316\u3055\u308c\u3001\u73fe\u5834\u306e\u6280\u8853\u8005\u306b\u60c5\u5831\u3068\u30b5\u30dd\u30fc\u30c8\u3092\u77ac\u6642\u306b\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002\u30c7\u30fc\u30bf\u5165\u529b\u3068\u691c\u7d22\u306f\u97f3\u58f0\u6280\u8853\u306b\u3088\u3063\u3066\u53ef\u80fd\u306b\u306a\u308a\u3001\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u5c02\u9580\u8077\u306b\u3055\u3089\u306a\u308b\u30b9\u30d4\u30fc\u30c9\u3084\u5b89\u5168\u6027\u3001\u6b63\u78ba\u6027\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"generative-ai\">4. <strong>\u751f\u6210AI<\/strong><\/h3>\n\n\n\n<p>\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3051\u308bAI\u306e\u73fe\u72b6\u3092\u632f\u308a\u8fd4\u3063\u3066\u307f\u307e\u3057\u3087\u3046\u3002\u4e88\u6e2cAI\u306f\u3001\u5c65\u6b74\u3092\u5206\u6790\u3057\u3066\u30d1\u30bf\u30fc\u30f3\u3068\u50be\u5411\u3092\u7279\u5b9a\u3059\u308b\u8cb4\u91cd\u306a\u624b\u6bb5\u3067\u3059\u3002\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u5c02\u9580\u5bb6\u306f\u6a5f\u5668\u306e\u6545\u969c\u3092\u4e8b\u524d\u306b\u4e88\u6e2c\u3057\u3001\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u3092\u8a08\u753b\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30c0\u30a6\u30f3\u30bf\u30a4\u30e0\u3092\u77ed\u7e2e\u3067\u304d\u3001\u8cc7\u7523\u306e\u5bff\u547d\u3082\u5ef6\u3073\u307e\u3059\u3002<\/p>\n\n\n\n<p>AI\u4e3b\u5c0e\u306e\u30eb\u30fc\u30c8\u6700\u9069\u5316\u306b\u3088\u308a\u3001\u6280\u8853\u8005\u304c\u52b9\u7387\u7684\u306b\u76ee\u7684\u5730\u306b\u5230\u7740\u3067\u304d\u308b\u305f\u3081\u3001\u79fb\u52d5\u6642\u9593\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u3001\u30b3\u30b9\u30c8\u30ab\u30c3\u30c8\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/jp\/service\/ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u751f\u6210AI<\/a>\u306e\u767b\u5834\u3067\u3001\u3088\u308a\u30af\u30ea\u30a8\u30a4\u30c6\u30a3\u30d6\u306a\u8981\u7d20\u304c\u52a0\u308f\u308a\u307e\u3059\u3002\u751f\u6210AI\u306f\u3001\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u30c7\u30fc\u30bf\u3092\u53d7\u3051\u53d6\u308a\u3001\u4fee\u7406\u3084\u8a2d\u7f6e\u306e\u30a2\u30a4\u30c7\u30a2\u3084\u3001\u65b0\u88fd\u54c1\u306e\u958b\u767a\u30a2\u30a4\u30c7\u30a2\u3092\u63d0\u6848\u3057\u307e\u3059\u3002<br>\u4eca\u5f8c\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/service\/field-service-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9AI<\/a>\u306f\u3001\u7d99\u7d9a\u7684\u306b\u7cbe\u5ea6\u3068\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u6a5f\u68b0\u5b66\u7fd2\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u3092\u53d6\u308a\u5165\u308c\u306a\u304c\u3089\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306b\u30e2\u30d0\u30a4\u30eb\u30ef\u30fc\u30ab\u30fc\u306e\u77e5\u8b58\u3092\u53d6\u308a\u8fbc\u307f\u3001\u3088\u308a\u6d17\u7df4\u3055\u308c\u3066\u3044\u304f\u3067\u3057\u3087\u3046\u3002\u81a8\u5927\u306a\u91cf\u306e\u30c7\u30fc\u30bf\u3092\u77ed\u6642\u9593\u3067\u51e6\u7406\u3059\u308b\u80fd\u529b\u306b\u3088\u308a\u3001\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u5c02\u9580\u5bb6\u306f\u3088\u308a\u8fc5\u901f\u306a\u610f\u601d\u6c7a\u5b9a\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u3088\u308a\u826f\u3044\u9867\u5ba2\u4f53\u9a13\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Service Cloud\u3067\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u3055\u3089\u306a\u308b\u4fa1\u5024\u3092\u751f\u307f\u51fa\u3057\u307e\u3057\u3087\u3046<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\"><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/service\/\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/field-service-career-cta.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/field-service-career-cta.png 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/field-service-career-cta.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/field-service-career-cta.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/field-service-career-cta.png?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"looking-ahead\"><strong>\u4eca\u5f8c\u306e\u5c55\u671b\uff1a\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u9032\u5316\u306f\u59cb\u307e\u3063\u305f\u3070\u304b\u308a<\/strong><\/h2>\n\n\n\n<p>\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u306f\u59cb\u307e\u3063\u305f\u3070\u304b\u308a\u3067\u3059\u304c\u3001\u4eca\u65e5\u306e\u9032\u6b69\u306f\u5e8f\u7ae0\u306b\u3059\u304e\u307e\u305b\u3093\u3002\u4eca\u56de\u53d6\u308a\u4e0a\u3052\u305f4\u3064\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u3001\u4eca\u5f8c\u3001AR\u306f\u3088\u308a\u76f4\u611f\u7684\u306b\u306a\u308a\u3001IoT\u306f\u3088\u308a\u6df1\u3044\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u30e2\u30d0\u30a4\u30eb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3088\u308a\u591a\u304f\u306e\u4eba\u3005\u3092\u591a\u69d8\u306a\u65b9\u6cd5\u3067\u3064\u306a\u304e\u3001\u751f\u6210AI\u306f\u3088\u308a\u8fc5\u901f\u3067\u30b9\u30de\u30fc\u30c8\u306a\u610f\u601d\u6c7a\u5b9a\u3092\u652f\u63f4\u3059\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u306f\u3001\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u5c02\u9580\u5bb6\u306b\u3068\u3063\u3066\u3001\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u304c\u4e8b\u5f8c\u5bfe\u5fdc\u7684\u3067\u306f\u306a\u304f\u4e88\u6e2c\u7684\u306b\u306a\u308a\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u306a\u308a\u3001\u7121\u99c4\u306a\u6642\u9593\u304c\u307b\u3068\u3093\u3069\u306a\u304f\u306a\u308b\u672a\u6765\u3092\u610f\u5473\u3057\u307e\u3059\u3002\u591a\u304f\u306e\u4f01\u696d\u304c\u3001\u5229\u76ca\u3092\u751f\u307f\u51fa\u3057\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u3057\u3001\u65b0\u3057\u3044\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u6848\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5927\u5e45\u306b\u5411\u4e0a\u3055\u305b\u308b\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u529b\u306b\u6c17\u4ed8\u304f\u3067\u3057\u3087\u3046\u3002&nbsp;&nbsp;<\/p>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u9769\u65b0\u306b\u306f\u975e\u5e38\u306b\u671f\u5f85\u304c\u81a8\u3089\u307f\u307e\u3059\u304c\u3001\u6280\u8853\u9769\u65b0\u306b\u306f\u305d\u306e\u5909\u5316\u3092\u53d7\u3051\u5165\u308c\u9069\u5fdc\u3059\u308b\u305f\u3081\u306e\u53d6\u308a\u7d44\u307f\u304c\u5fc5\u8981\u3067\u3059\u3002\u3059\u3067\u306b\u3053\u3046\u3057\u305f\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u4fa1\u5024\u3092\u7406\u89e3\u3057\u3066\u63a1\u7528\u3057\u305f\u30a2\u30b8\u30e3\u30a4\u30eb\u306a\u4f01\u696d\u306f\u3001\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u3092\u518d\u69cb\u7bc9\u3057\u6069\u6075\u3092\u53d7\u3051\u59cb\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong>Service Cloud 30\u65e5\u9593\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u6700\u65b0\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6d3b\u7528\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4eca\u3059\u3050\u4f53\u9a13\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/signup\/freetrial-service\/?d=blog-body-cta-banner2\">\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u3092\u59cb\u3081\u308b<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/sustainable-field-service-business-cta01.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/sustainable-field-service-business-cta01.png 1440w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/sustainable-field-service-business-cta01.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/sustainable-field-service-business-cta01.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/sustainable-field-service-business-cta01.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/sustainable-field-service-business-cta01.png?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<p>\u203b\u672c\u8a18\u4e8b\u306f\u7c73\u56fd\u3067\u516c\u958b\u3055\u308c\u305f \u201c<a href=\"https:\/\/www.salesforce.com\/blog\/future-of-field-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">The Future of Field Service Is All About These 4 Technologies<\/a>\u201d \u306e\u6284\u8a33\u7248\u3067\u3059\u3002\u672c\u30dd\u30b9\u30c8\u306e\u6b63\u5f0f\u8a00\u8a9e\u306f\u82f1\u8a9e\u3067\u3042\u308a\u3001\u305d\u306e\u5185\u5bb9\u304a\u3088\u3073\u89e3\u91c8\u306b\u3064\u3044\u3066\u306f\u82f1\u8a9e\u304c\u512a\u5148\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n<aside class=\"contextual-driver has-text-align-left\">\n\t<header>\n\t\t<h2 class=\"tidbit-head\">\n\t\t\t\u3010\u5c02\u9580\u5bb6\u89e3\u8aac\u3011\u88fd\u9020\u696d\u306e\u30b5\u30fc\u30d3\u30bf\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3001\u305d\u306e\u73fe\u5728\u5730\u3068\u672a\u6765\u5f62\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p>\u30b5\u30fc\u30d3\u30b9\u30d3\u30b8\u30cd\u30b9\u30e2\u30c7\u30eb\u3092\u59cb\u3081\u308b\u306b\u3042\u305f\u3063\u3066\u76f4\u9762\u3059\u308b\u8ab2\u984c\u3068\u6210\u529f\u306e\u305f\u3081\u306e\u79d8\u8a23\u3092\u89e3\u8aac<\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/jp\/blog\/jp-manufacturing-servitization2\/\" target=\"_blank\">\n\t\t\t\t<span>\u8a18\u4e8b\u3092\u8aad\u3080<\/span>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\"><path d=\"M13.92 5.38a1 1 0 0 0 0-.76.9.9 0 0 0-.17-.26.3.3 0 0 0 0-.07l-4-4a1 1 0 0 0-1.46 1.42L10.59 4H1.07a1 1 0 0 0 0 2h9.52l-2.3 2.29a1 1 0 0 0 0 1.42 1 1 0 0 0 1.42 0l4-4a.3.3 0 0 0 0-.07.9.9 0 0 0 .21-.26\" \/><\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-mountain\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-mountain-large@1x.png\"\n\t\talt=\"Illustration of mountain\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-salesforce-blog-multi-offer\">\n\t<div>\n\t\t\n\n<div class=\"alignfull wp-block-salesforce-blog-section-heading\">\n\t<h2 class=\"wp-block-salesforce-blog-section-heading__title\">\n\t\t\t\tService Cloud\u3067\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u4fa1\u5024\u3092\u5f15\u304d\u4e0a\u3052\u307e\u3057\u3087\u3046\t<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column wp-block-salesforce-blog-multi-offer__featured-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/jp-customer-service-ai-reply-by-ai-einstein\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure class=\"wp-block-salesforce-blog-multi-offer-card__image\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/einstein_1_platform.jpg?w=300\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/einstein_1_platform.jpg 1440w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/einstein_1_platform.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/einstein_1_platform.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/einstein_1_platform.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/einstein_1_platform.jpg?w=150&amp;h=84 150w\" alt=\"\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 class=\"wp-block-salesforce-blog-multi-offer-card__title\">\n\t\t\t\u305d\u306e\u8fd4\u4fe1\u3001AI\u306e Einstein \uff08\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\uff09\u304c\u3084\u3063\u3066\u304a\u304d\u307e\u3059\u3002\t\t<\/h4>\n\t<\/a>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-column wp-block-salesforce-blog-multi-offer__supporting-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/sustainable-field-service-business\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure class=\"wp-block-salesforce-blog-multi-offer-card__image\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/field-service-sustainability_53084f.jpg?w=300\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/field-service-sustainability_53084f.jpg 1500w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/field-service-sustainability_53084f.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/field-service-sustainability_53084f.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/field-service-sustainability_53084f.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/field-service-sustainability_53084f.jpg?w=150&amp;h=84 150w\" alt=\"Two technicians in hard hats use technology to support field service sustainability.\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 class=\"wp-block-salesforce-blog-multi-offer-card__title\">\n\t\t\t\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u6301\u7d9a\u53ef\u80fd\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b3\u3064\u306e\u65b9\u6cd5\t\t<\/h4>\n\t<\/a>\n<\/div>\n\n\n\n<div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/what-is-dispatch-management\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure class=\"wp-block-salesforce-blog-multi-offer-card__image\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/dispatch-management-blog-header.jpg?w=300\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/dispatch-management-blog-header.jpg 1500w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/dispatch-management-blog-header.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/dispatch-management-blog-header.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/dispatch-management-blog-header.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/dispatch-management-blog-header.jpg?w=150&amp;h=84 150w\" alt=\"\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u52b9\u7387\u5316\u306b\u5411\u3051\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u3001\u300c\u30c7\u30a3\u30b9\u30d1\u30c3\u30c1\u30f3\u30b0\u300d\u3068\u306f\u4f55\u304b\uff1f\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 class=\"wp-block-salesforce-blog-multi-offer-card__title\">\n\t\t\t\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u52b9\u7387\u5316\u306b\u5411\u3051\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u3001\u300c\u30c7\u30a3\u30b9\u30d1\u30c3\u30c1\u30f3\u30b0\u300d\u3068\u306f\u4f55\u304b\uff1f\t\t<\/h4>\n\t<\/a>\n<\/div>\n\n\n\n<div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/field-service-career\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure class=\"wp-block-salesforce-blog-multi-offer-card__image\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/field-service-career.jpg?w=300\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/field-service-career.jpg 1500w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/field-service-career.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/field-service-career.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/field-service-career.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/field-service-career.jpg?w=150&amp;h=84 150w\" alt=\"\u300cTrailblazer\u300d\u304b\u3089\u5b66\u3076\u3002\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u696d\u3067\u30ad\u30e3\u30ea\u30a2\u30a2\u30c3\u30d7\u3059\u308b\u305f\u3081\u306e5\u3064\u306e\u65b9\u6cd5\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 class=\"wp-block-salesforce-blog-multi-offer-card__title\">\n\t\t\t\u300cTrailblazer\u300d\u304b\u3089\u5b66\u3076\u3002\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u696d\u3067\u30ad\u30e3\u30ea\u30a2\u30a2\u30c3\u30d7\u3059\u308b\u305f\u3081\u306e5\u3064\u306e\u65b9\u6cd5\t\t<\/h4>\n\t<\/a>\n<\/div>\n\n<\/div>\n<\/div>\n\n\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u4eba\u6750\u7372\u5f97\u304c\u4eca\u4ee5\u4e0a\u306b\u56f0\u96e3\u306b\u306a\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u3002\u5148\u9032\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u6d3b\u7528\u304c\u5fc5\u8981\u4e0d\u53ef\u6b20\u306b\u306a\u308b\u4e2d\u3001\u5c06\u6765\u3092\u898b\u8d8a\u3057\u3066\u3069\u3093\u306a\u6280\u8853\u306b\u6ce8\u76ee\u3059\u3079\u304d\u3067\u3057\u3087\u3046\u304b\u3002\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001\u305d\u306e4\u3064\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n","protected":false},"author":53,"featured_media":14091,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"34572022f14e49a0ae08d2d0e355d3cc","post_meta_title":"","ai_synopsis":"","footnotes":""},"sf_topic":[14,15,1,299,61,75,264,298,256,254],"sf_content_type":[],"blog":[713,684,682,677,674,631,606,597,579,639],"coauthors":[525],"class_list":["post-14092","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-future-of-work","sf_topic-ai","sf_topic-innovation","sf_topic-service-cloud","sf_topic-manufacturing","sf_topic-thought-leadership","sf_topic-internet-of-things","sf_topic-service","sf_topic-generative-ai","sf_topic-field-service","blog-thought-leadership","blog-internet-of-things","blog-innovation","blog-generative-ai","blog-field-service-topic","blog-service","blog-service-cloud","blog-field-service","blog-manufacturing","blog-ai"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u4eba\u6750\u96e3\u304c\u5fc5\u81f3\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u3002\u6210\u9577\u3068\u9032\u5316\u306b\u5fc5\u8981\u306a4\u3064\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc - Salesforce\u30d6\u30ed\u30b0<\/title>\n<meta name=\"description\" content=\"\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u306f\u3001AR\u3001IoT\u3001\u30e2\u30d0\u30a4\u30eb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3001\u305d\u3057\u3066\u751f\u6210AI\u306e4\u3064\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u304b\u304b\u3063\u3066\u3044\u307e\u3059\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u4eba\u6750\u96e3\u304c\u5fc5\u81f3\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u3002\u6210\u9577\u3068\u9032\u5316\u306b\u5fc5\u8981\u306a4\u3064\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\" \/>\n<meta property=\"og:description\" content=\"\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u306f\u3001AR\u3001IoT\u3001\u30e2\u30d0\u30a4\u30eb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3001\u305d\u3057\u3066\u751f\u6210AI\u306e4\u3064\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u304b\u304b\u3063\u3066\u3044\u307e\u3059\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SalesforceJapan\" \/>\n<meta property=\"article:published_time\" content=\"2024-08-21T01:37:23+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-30T08:37:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/Future-of-Field-Service.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1500\" \/>\n\t<meta property=\"og:image:height\" content=\"844\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Michael Maoz\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:description\" content=\"\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u306f\u3001AR\u3001IoT\u3001\u30e2\u30d0\u30a4\u30eb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3001\u305d\u3057\u3066\u751f\u6210AI\u306e4\u3064\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u304b\u304b\u3063\u3066\u3044\u307e\u3059\u3002\" \/>\n<meta name=\"twitter:creator\" content=\"@SalesforceJapan\" \/>\n<meta name=\"twitter:site\" content=\"@SalesforceJapan\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"amiyamoto\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"9\u5206\" \/>\n\t<meta name=\"twitter:label3\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data3\" content=\"Michael Maoz\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/\"},\"author\":[{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/person\/image\/b644401a9cf72a5df32edd4ec2788d5d\"}],\"headline\":\"\u4eba\u6750\u96e3\u304c\u5fc5\u81f3\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u3002\u6210\u9577\u3068\u9032\u5316\u306b\u5fc5\u8981\u306a4\u3064\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\",\"datePublished\":\"2024-08-21T01:37:23+00:00\",\"dateModified\":\"2024-10-30T08:37:34+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/\"},\"wordCount\":63,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/Future-of-Field-Service.jpg\",\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/#respond\"]}],\"accessibilityFeature\":[\"tableOfContents\"]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/\",\"url\":\"https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/\",\"name\":\"\u4eba\u6750\u96e3\u304c\u5fc5\u81f3\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u3002\u6210\u9577\u3068\u9032\u5316\u306b\u5fc5\u8981\u306a4\u3064\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc - Salesforce\u30d6\u30ed\u30b0\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/Future-of-Field-Service.jpg\",\"datePublished\":\"2024-08-21T01:37:23+00:00\",\"dateModified\":\"2024-10-30T08:37:34+00:00\",\"description\":\"\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u306f\u3001AR\u3001IoT\u3001\u30e2\u30d0\u30a4\u30eb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3001\u305d\u3057\u3066\u751f\u6210AI\u306e4\u3064\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u304b\u304b\u3063\u3066\u3044\u307e\u3059\u3002\",\"breadcrumb\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/#primaryimage\",\"url\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/Future-of-Field-Service.jpg\",\"contentUrl\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/Future-of-Field-Service.jpg\",\"width\":1500,\"height\":844,\"caption\":\"\u719f\u7df4\u52b4\u50cd\u8005\u4e0d\u8db3\u306b\u76f4\u9762\u3059\u308b\u4e2d\u3001\u4e3b\u8981\u4f01\u696d\u306f\u6700\u65b0\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6d3b\u7528\u3057\u3066\u6210\u529f\u3057\u3066\u3044\u307e\u3059\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.salesforce.com\/jp\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u4eba\u6750\u96e3\u304c\u5fc5\u81f3\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u3002\u6210\u9577\u3068\u9032\u5316\u306b\u5fc5\u8981\u306a4\u3064\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#website\",\"url\":\"https:\/\/www.salesforce.com\/jp\/blog\/\",\"name\":\"Salesforce\",\"description\":\"\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\",\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#organization\"},\"alternateName\":\"Salesforce\u30d6\u30ed\u30b0\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.salesforce.com\/jp\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ja\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#organization\",\"name\":\"Salesforce Japan\",\"url\":\"https:\/\/www.salesforce.com\/jp\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/logo-salesforce.png\",\"contentUrl\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/logo-salesforce.png\",\"width\":300,\"height\":300,\"caption\":\"Salesforce Japan\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/SalesforceJapan\",\"https:\/\/x.com\/SalesforceJapan\",\"https:\/\/www.linkedin.com\/company\/salesforce\/posts\/\",\"https:\/\/www.youtube.com\/channel\/UCEWplP9qrhNjXVggK5W5CvA\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/person\/image\/b644401a9cf72a5df32edd4ec2788d5d\",\"name\":\"Michael Maoz\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/person\/image\/8f553f30d29da5cae0145eaca46e96b4\",\"url\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/Michael-Maoz.jpg?w=103&h=103&crop=1\",\"contentUrl\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/Michael-Maoz.jpg?w=103&h=103&crop=1\",\"width\":103,\"height\":103,\"caption\":\"Michael Maoz\"},\"description\":\"Salesforce\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u6226\u7565\u62c5\u5f53\u30b7\u30cb\u30a2VP\u3002Salesforce\u306b\u5165\u793e\u3059\u308b\u524d\u306fGartner, Inc.\u306b\u5728\u7c4d\u3057\u3001CRM\u696d\u52d9\u306e\u5275\u59cb\u8005\u3067\u3042\u308a\u3001Research VP\u3001Distinguished Analyst\u3001Gartner Fellow\u3092\u6b74\u4efb\u3002\u307e\u305f\u3001Rutgers Center for Innovation Education\u306e\u7406\u4e8b\u3001JUST Capital\u306e\u9867\u554f\u3082\u52d9\u3081\u3066\u3044\u308b\u3002\",\"url\":\"https:\/\/www.salesforce.com\/jp\/blog\/author\/michael-maoz\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"\u4eba\u6750\u96e3\u304c\u5fc5\u81f3\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u3002\u6210\u9577\u3068\u9032\u5316\u306b\u5fc5\u8981\u306a4\u3064\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc - Salesforce\u30d6\u30ed\u30b0","description":"\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u306f\u3001AR\u3001IoT\u3001\u30e2\u30d0\u30a4\u30eb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3001\u305d\u3057\u3066\u751f\u6210AI\u306e4\u3064\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u304b\u304b\u3063\u3066\u3044\u307e\u3059\u3002","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/","og_locale":"ja_JP","og_type":"article","og_title":"\u4eba\u6750\u96e3\u304c\u5fc5\u81f3\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u3002\u6210\u9577\u3068\u9032\u5316\u306b\u5fc5\u8981\u306a4\u3064\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc","og_description":"\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u306f\u3001AR\u3001IoT\u3001\u30e2\u30d0\u30a4\u30eb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3001\u305d\u3057\u3066\u751f\u6210AI\u306e4\u3064\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u304b\u304b\u3063\u3066\u3044\u307e\u3059\u3002","og_url":"https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/","og_site_name":"Salesforce","article_publisher":"https:\/\/www.facebook.com\/SalesforceJapan","article_published_time":"2024-08-21T01:37:23+00:00","article_modified_time":"2024-10-30T08:37:34+00:00","og_image":[{"width":1500,"height":844,"url":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/Future-of-Field-Service.jpg","type":"image\/jpeg"}],"author":"Michael Maoz","twitter_card":"summary_large_image","twitter_description":"\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u306f\u3001AR\u3001IoT\u3001\u30e2\u30d0\u30a4\u30eb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3001\u305d\u3057\u3066\u751f\u6210AI\u306e4\u3064\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u304b\u304b\u3063\u3066\u3044\u307e\u3059\u3002","twitter_creator":"@SalesforceJapan","twitter_site":"@SalesforceJapan","twitter_misc":{"\u57f7\u7b46\u8005":"amiyamoto","\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"9\u5206","Written by":"Michael Maoz"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/#article","isPartOf":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/"},"author":[{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/person\/image\/b644401a9cf72a5df32edd4ec2788d5d"}],"headline":"\u4eba\u6750\u96e3\u304c\u5fc5\u81f3\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u3002\u6210\u9577\u3068\u9032\u5316\u306b\u5fc5\u8981\u306a4\u3064\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc","datePublished":"2024-08-21T01:37:23+00:00","dateModified":"2024-10-30T08:37:34+00:00","mainEntityOfPage":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/"},"wordCount":63,"commentCount":0,"publisher":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/#organization"},"image":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/Future-of-Field-Service.jpg","inLanguage":"ja","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/#respond"]}],"accessibilityFeature":["tableOfContents"]},{"@type":"WebPage","@id":"https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/","url":"https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/","name":"\u4eba\u6750\u96e3\u304c\u5fc5\u81f3\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u3002\u6210\u9577\u3068\u9032\u5316\u306b\u5fc5\u8981\u306a4\u3064\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc - Salesforce\u30d6\u30ed\u30b0","isPartOf":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/#primaryimage"},"image":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/Future-of-Field-Service.jpg","datePublished":"2024-08-21T01:37:23+00:00","dateModified":"2024-10-30T08:37:34+00:00","description":"\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u306f\u3001AR\u3001IoT\u3001\u30e2\u30d0\u30a4\u30eb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3001\u305d\u3057\u3066\u751f\u6210AI\u306e4\u3064\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u304b\u304b\u3063\u3066\u3044\u307e\u3059\u3002","breadcrumb":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/#primaryimage","url":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/Future-of-Field-Service.jpg","contentUrl":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/Future-of-Field-Service.jpg","width":1500,"height":844,"caption":"\u719f\u7df4\u52b4\u50cd\u8005\u4e0d\u8db3\u306b\u76f4\u9762\u3059\u308b\u4e2d\u3001\u4e3b\u8981\u4f01\u696d\u306f\u6700\u65b0\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6d3b\u7528\u3057\u3066\u6210\u529f\u3057\u3066\u3044\u307e\u3059"},{"@type":"BreadcrumbList","@id":"https:\/\/www.salesforce.com\/jp\/blog\/future-of-field-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.salesforce.com\/jp\/blog\/"},{"@type":"ListItem","position":2,"name":"\u4eba\u6750\u96e3\u304c\u5fc5\u81f3\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u3002\u6210\u9577\u3068\u9032\u5316\u306b\u5fc5\u8981\u306a4\u3064\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc"}]},{"@type":"WebSite","@id":"https:\/\/www.salesforce.com\/jp\/blog\/#website","url":"https:\/\/www.salesforce.com\/jp\/blog\/","name":"Salesforce","description":"\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3","publisher":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/#organization"},"alternateName":"Salesforce\u30d6\u30ed\u30b0","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.salesforce.com\/jp\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/www.salesforce.com\/jp\/blog\/#organization","name":"Salesforce Japan","url":"https:\/\/www.salesforce.com\/jp\/blog\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/logo-salesforce.png","contentUrl":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/logo-salesforce.png","width":300,"height":300,"caption":"Salesforce Japan"},"image":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/SalesforceJapan","https:\/\/x.com\/SalesforceJapan","https:\/\/www.linkedin.com\/company\/salesforce\/posts\/","https:\/\/www.youtube.com\/channel\/UCEWplP9qrhNjXVggK5W5CvA"]},{"@type":"Person","@id":"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/person\/image\/b644401a9cf72a5df32edd4ec2788d5d","name":"Michael Maoz","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/person\/image\/8f553f30d29da5cae0145eaca46e96b4","url":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/Michael-Maoz.jpg?w=103&h=103&crop=1","contentUrl":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/Michael-Maoz.jpg?w=103&h=103&crop=1","width":103,"height":103,"caption":"Michael Maoz"},"description":"Salesforce\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u6226\u7565\u62c5\u5f53\u30b7\u30cb\u30a2VP\u3002Salesforce\u306b\u5165\u793e\u3059\u308b\u524d\u306fGartner, Inc.\u306b\u5728\u7c4d\u3057\u3001CRM\u696d\u52d9\u306e\u5275\u59cb\u8005\u3067\u3042\u308a\u3001Research VP\u3001Distinguished Analyst\u3001Gartner Fellow\u3092\u6b74\u4efb\u3002\u307e\u305f\u3001Rutgers Center for Innovation Education\u306e\u7406\u4e8b\u3001JUST Capital\u306e\u9867\u554f\u3082\u52d9\u3081\u3066\u3044\u308b\u3002","url":"https:\/\/www.salesforce.com\/jp\/blog\/author\/michael-maoz\/"}]}},"jetpack_featured_media_url":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/Future-of-Field-Service.jpg","distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Salesforce","distributor_original_site_url":"https:\/\/www.salesforce.com\/jp\/blog","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/posts\/14092","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/users\/53"}],"replies":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/comments?post=14092"}],"version-history":[{"count":8,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/posts\/14092\/revisions"}],"predecessor-version":[{"id":16685,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/posts\/14092\/revisions\/16685"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/media\/14091"}],"wp:attachment":[{"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/media?parent=14092"}],"wp:term":[{"taxonomy":"sf_topic","embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/sf_topic?post=14092"},{"taxonomy":"sf_content_type","embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/sf_content_type?post=14092"},{"taxonomy":"blog","embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/blog?post=14092"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/coauthors?post=14092"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}