{"id":14329,"date":"2025-08-08T13:57:25","date_gmt":"2025-08-08T04:57:25","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=14329"},"modified":"2025-08-08T13:57:26","modified_gmt":"2025-08-08T04:57:26","slug":"jp-difference-between-chatbot-and-ai-agent","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/blog\/jp-difference-between-chatbot-and-ai-agent\/","title":{"rendered":"\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u9055\u3044\u3068\u306f\uff1f\u5f79\u5272\u3084\u9078\u3073\u65b9\u3092\u89e3\u8aac"},"content":{"rendered":"\n<p>\u300c\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001\u6700\u8fd1\u3088\u304f\u8033\u306b\u3059\u308b\u3051\u3069\u3001\u305d\u306e\u9055\u3044\u304c\u3088\u304f\u308f\u304b\u3089\u306a\u3044\u2026\u300d<br>\u300c\u696d\u52d9\u306e\u52b9\u7387\u5316\u306e\u305f\u3081\u306b\u5c0e\u5165\u3057\u305f\u3044\u3051\u308c\u3069\u3001\u81ea\u793e\u306b\u306f\u3069\u3061\u3089\u304c\u5408\u3063\u3066\u3044\u308b\u3093\u3060\u308d\u3046\uff1f\u300d<\/p>\n\n\n\n<p>\u696d\u52d9\u6539\u5584\u306e\u305f\u3081\u306b\u65b0\u3057\u3044\u30c4\u30fc\u30eb\u306e\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u3066\u3044\u3066\u3082\u3001\u305d\u308c\u305e\u308c\u306e\u7279\u5fb4\u3084\u9055\u3044\u3092\u6b63\u78ba\u306b\u7406\u89e3\u3057\u3066\u3044\u306a\u3051\u308c\u3070\u3001\u6700\u9069\u306a\u3082\u306e\u3092\u9078\u3076\u306e\u306f\u96e3\u3057\u3044\u3067\u3059\u3088\u306d\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u305d\u3093\u306a\u304a\u60a9\u307f\u3092\u6301\u3064\u3054\u62c5\u5f53\u8005\u69d8\u306b\u5411\u3051\u3066\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u57fa\u672c\u7684\u306a\u9055\u3044\u304b\u3089\u3001AI\u975e\u642d\u8f09\uff08\u30b7\u30ca\u30ea\u30aa\u578b\uff09\u3068AI\u642d\u8f09\u578b\u306e\u7279\u5fb4\u3001\u305d\u3057\u3066\u81ea\u793e\u306e\u76ee\u7684\u306b\u5408\u308f\u305b\u305f\u30c4\u30fc\u30eb\u306e\u9078\u3073\u65b9\u307e\u3067\u3001IT\u306e\u5c02\u9580\u5bb6\u3067\u306a\u3044\u65b9\u306b\u3082\u5206\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u8a18\u4e8b\u3092\u6700\u5f8c\u307e\u3067\u304a\u8aad\u307f\u3044\u305f\u3060\u3051\u308c\u3070\u3001\u4e21\u8005\u306e\u9055\u3044\u3092\u660e\u78ba\u306b\u7406\u89e3\u3057\u3001\u81ea\u4fe1\u3092\u6301\u3063\u3066\u30c4\u30fc\u30eb\u9078\u5b9a\u306e\u7b2c\u4e00\u6b69\u3092\u8e0f\u307f\u51fa\u305b\u308b\u3088\u3046\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">3\u5206\u3067\u5206\u304b\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6d3b\u7528\u30b7\u30fc\u30f3<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Salesforce\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300eAgentforce\u300f\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u306b\u304a\u3044\u3066\u3069\u306e\u3088\u3046\u306b\u6d3b\u7528\u3067\u304d\u308b\u304b\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/service\/ai-agent-use-cases-in-contact-centers\/?d=blog-body-cta-banner1\">\u4eca\u3059\u3050\u30c7\u30e2\u52d5\u753b\u3092\u898b\u308b<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/form-generic-video-service-1440x810-1.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/form-generic-video-service-1440x810-1.png 1440w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/form-generic-video-service-1440x810-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/form-generic-video-service-1440x810-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/form-generic-video-service-1440x810-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/form-generic-video-service-1440x810-1.png?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h3>\u76ee\u6b21<\/h3><ul><li><a href=\"#h-\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306f\" data-level=\"2\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306f<\/a><\/li><li><a href=\"#h-\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u4e3b\u306a2\u7a2e\u985e\" data-level=\"2\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u4e3b\u306a2\u7a2e\u985e<\/a><\/li><li><a href=\"#h-ai\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306f\" data-level=\"2\">AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306f<\/a><\/li><li><a href=\"#h-\u76ee\u7684-\u8ab2\u984c\u5225-\u81ea\u793e\u306b\u9069\u3057\u305f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u9078\u3073\u65b9\u30ac\u30a4\u30c9\" data-level=\"2\">\u76ee\u7684\u30fb\u8ab2\u984c\u5225\uff01\u81ea\u793e\u306b\u9069\u3057\u305f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u9078\u3073\u65b9\u30ac\u30a4\u30c9<\/a><\/li><li><a href=\"#h-ai\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3088\u308a\u512a\u308c\u3066\u3044\u308b\u306e\u304b\" data-level=\"2\">AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3088\u308a\u512a\u308c\u3066\u3044\u308b\u306e\u304b<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306f\"><strong>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306f<\/strong><\/h2>\n\n\n\n<p>\u5510\u7a81\u3067\u3059\u304c\u3001\u307e\u305a\u306f\u81ea\u52d5\u8ca9\u58f2\u6a5f\u3092\u60f3\u50cf\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p>\u3042\u3089\u304b\u3058\u3081\u5546\u54c1\u304c\u30bb\u30c3\u30c8\u3055\u308c\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u9078\u629e\u80a2\u3092\u9078\u3079\u308b\u5165\u529b\u88c5\u7f6e\u304c\u3042\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u30ea\u30af\u30a8\u30b9\u30c8\u3057\u305f\u5546\u54c1\u3092\u63d0\u4f9b\u3059\u308b\u624b\u9806\u3092\u601d\u3044\u6d6e\u304b\u3079\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u3053\u306e\u81ea\u52d5\u8ca9\u58f2\u6a5f\u306b\u4f3c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u3042\u3089\u304b\u3058\u3081\u5fdc\u7b54\u304c\u4e8b\u524d\u306b\u30bb\u30c3\u30c8\u3055\u308c\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u5c0b\u306d\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u8cea\u554f\u9078\u629e\u80a2\u304c\u3042\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u8cea\u554f\u306b\u30b9\u30af\u30ea\u30d7\u30c8\u5316\u3055\u308c\u305f\u5fdc\u7b54\u3092\u8fd4\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5f93\u6765\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306f\u3001\u4e8b\u524d\u5b9a\u7fa9\u3055\u308c\u305f\u30eb\u30fc\u30eb\u3084\u6c7a\u5b9a\u6728\u3001\u30b9\u30af\u30ea\u30d7\u30c8\u5316\u3055\u308c\u305f\u5fdc\u7b54\u306a\u3069\u3092\u99c6\u4f7f\u3057\u3066\u4eba\u9593\u3068\u5bfe\u8a71\u3059\u308b\u30d7\u30ed\u30b0\u30e9\u30e0\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4e3b\u306b\u60c5\u5831\u691c\u7d22\u3084\u57fa\u672c\u7684\u306a\u5bfe\u8a71\u306e\u51e6\u7406\u3001\u4e00\u822c\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u8cea\u554f\u3078\u306e\u56de\u7b54\u306a\u3069\u306b\u4f7f\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u7279\u306b\u3053\u3046\u3057\u305f\u3088\u304f\u3042\u308b\u8cea\u554f\u306b\u5bfe\u3057\u3066\u3001\u8fc5\u901f\u304b\u3064\u4e00\u8cab\u3057\u305f\u56de\u7b54\u3092\u63d0\u4f9b\u3067\u304d\u308b\u305f\u3081\u3001\u554f\u3044\u5408\u308f\u305b\u51e6\u7406\u306b\u5bfe\u3057\u3066\u30b3\u30b9\u30c8\u30d1\u30d5\u30a9\u30fc\u30de\u30b9\u304c\u9ad8\u3044\u3067\u3059\u3002\u3042\u308b\u7a0b\u5ea6\u4f1a\u8a71\u306e\u5185\u5bb9\u3092\u5236\u5fa1\u3057\u305f\u3044\u5834\u5408\u306b\u3082\u5411\u3044\u3066\u3044\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u30dc\u30c3\u30c8\u3068\u8a00\u3063\u3066\u3082\u3044\u304f\u3064\u304b\u306e\u7a2e\u985e\u304c\u3042\u308a\u3001\u30eb\u30fc\u30eb\u30d9\u30fc\u30b9\u3067\u56de\u7b54\u3059\u308b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084\u3001AI\u3092\u642d\u8f09\u3057\u3001\u3088\u308a\u8907\u96d1\u306a\u554f\u3044\u5408\u308f\u305b\u30af\u30a8\u30ea\u3092\u7406\u89e3\u3057\u5fdc\u7b54\u3059\u308b\u3082\u306e\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>Salesforce \u306e\u300cService Cloud\uff08\u30b5\u30fc\u30d3\u30b9\u30af\u30e9\u30a6\u30c9\uff09\u300d \u306b\u642d\u8f09\u3055\u308c\u3066\u3044\u308b AI \u642d\u8f09\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u300c<a href=\"https:\/\/www.salesforce.com\/jp\/service\/customer-service-chatbot\/\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein \u30dc\u30c3\u30c8<\/a>\u300d\u3068\u3044\u3046\u540d\u79f0\u3067\u63d0\u4f9b\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>Einstein\u30dc\u30c3\u30c8\u3092\u6d3b\u7528\u3057\u305f\u4e8b\u4f8b\u306f\u7d9a\u3005\u3068\u767b\u5834\u3057\u3066\u304a\u308a\u3001\u4f8b\u3048\u3070 WILLER MARKETING \u682a\u5f0f\u4f1a\u793e\u3067\u306f\u3001Einstein \u30dc\u30c3\u30c8\u3092\u6d3b\u7528\u3057\u3066\u89e3\u6c7a\u7387\u309250%\u307e\u3067\u9ad8\u3081\u3001\u6709\u4eba\u5bfe\u5fdc\u7387\u30921\/3\u307e\u3067\u524a\u6e1b\u3059\u308b\u3053\u3068\u306b\u6210\u529f\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u554f\u5408\u305b\u5bfe\u5fdc\u306bEinstein \u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3001 \u56de\u7b54\u30c1\u30e3\u30cd\u30eb\u306e\u591a\u69d8\u5316\u3067\u89e3\u6c7a\u7387\u4e0a\u6607\u3078<\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\"><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_self\" href=\"https:\/\/www.salesforce.com\/jp\/resources\/customer-stories\/willer\/\">WILLER MARKETING \u682a\u5f0f\u4f1a\u793e\u69d8\u306e\u4e8b\u4f8b\u3092\u8aad\u3080<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-difference-between-chatbot-and-ai-agent-cta01.png\" class=\"attachment-full size-full\" alt=\"WILLER MARKETING\u682a\u5f0f\u4f1a\u793e \u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u554f\u5408\u305b\u5bfe\u5fdc\u306bEinstein \u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3001 \u56de\u7b54\u30c1\u30e3\u30cd\u30eb\u306e\u591a\u69d8\u5316\u3067\u89e3\u6c7a\u7387\u4e0a\u6607\u3078\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-difference-between-chatbot-and-ai-agent-cta01.png 1280w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-difference-between-chatbot-and-ai-agent-cta01.png?w=300&amp;h=157 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-difference-between-chatbot-and-ai-agent-cta01.png?w=768&amp;h=402 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-difference-between-chatbot-and-ai-agent-cta01.png?w=1024&amp;h=536 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-difference-between-chatbot-and-ai-agent-cta01.png?w=150&amp;h=79 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u4e3b\u306a2\u7a2e\u985e\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u4e3b\u306a2\u7a2e\u985e<\/h2>\n\n\n\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u4e00\u8a00\u3067\u8a00\u3063\u3066\u3082\u3001\u5b9f\u306f\u642d\u8f09\u3055\u308c\u3066\u3044\u308b\u6280\u8853\u306b\u3088\u3063\u3066\u5927\u304d\u304f2\u3064\u306e\u7a2e\u985e\u306b\u5206\u3051\u3089\u308c\u307e\u3059\u3002\u305d\u308c\u305e\u308c\u306e\u7279\u5fb4\u3092\u77e5\u308b\u3053\u3068\u304c\u3001\u81ea\u793e\u306b\u9069\u3057\u305f\u30c4\u30fc\u30eb\u3092\u9078\u3076\u305f\u3081\u306e\u7b2c\u4e00\u6b69\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u30b7\u30ca\u30ea\u30aa\u578b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\">\u30b7\u30ca\u30ea\u30aa\u578b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/h3>\n\n\n\n<p>\u3042\u3089\u304b\u3058\u3081\u4eba\u9593\u304c\u8a2d\u5b9a\u3057\u305f\u30eb\u30fc\u30eb\u3084\u30b7\u30ca\u30ea\u30aa\u306b\u6cbf\u3063\u3066\u3001\u6c7a\u307e\u3063\u305f\u56de\u7b54\u3092\u8fd4\u3059\u30bf\u30a4\u30d7\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u3059\u3002\u30b7\u30ca\u30ea\u30aa\u578b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u306f\u4e0b\u8a18\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\u30e1\u30ea\u30c3\u30c8<\/td><td>\u30fbAI\u642d\u8f09\u578b\u306b\u6bd4\u3079\u3066\u3001\u5c0e\u5165\u3084\u904b\u7528\u306e\u30b3\u30b9\u30c8\u3092\u4f4e\u304f\u6291\u3048\u3089\u308c\u307e\u3059\u3002<br>\u30fb\u30b7\u30ca\u30ea\u30aa\u3055\u3048\u6e96\u5099\u3067\u304d\u308c\u3070\u3001\u6bd4\u8f03\u7684\u77ed\u671f\u9593\u3067\u5c0e\u5165\u3092\u958b\u59cb\u3067\u304d\u307e\u3059\u3002<br>\u30fb\u6c7a\u3081\u3089\u308c\u305f\u56de\u7b54\u3057\u304b\u3057\u306a\u3044\u305f\u3081\u3001\u4f01\u696d\u3068\u3057\u3066\u610f\u56f3\u3057\u306a\u3044\u56de\u7b54\u3092\u3059\u308b\u30ea\u30b9\u30af\u304c\u3042\u308a\u307e\u305b\u3093\u3002<\/td><\/tr><tr><td>\u30c7\u30e1\u30ea\u30c3\u30c8<\/td><td>\u30fb\u30b7\u30ca\u30ea\u30aa\u306b\u767b\u9332\u3055\u308c\u3066\u3044\u306a\u3044\u8cea\u554f\u3084\u3001\u5c11\u3057\u3067\u3082\u8a00\u3044\u56de\u3057\u304c\u9055\u3046\u8cea\u554f\u306b\u306f\u7b54\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u305b\u3093\u3002<br>\u30fb\u65b0\u3057\u3044\u8cea\u554f\u306b\u7b54\u3048\u3089\u308c\u308b\u3088\u3046\u306b\u3059\u308b\u306b\u306f\u3001\u624b\u52d5\u3067\u30b7\u30ca\u30ea\u30aa\u3092\u8ffd\u52a0\u30fb\u4fee\u6b63\u3059\u308b\u624b\u9593\u304c\u767a\u751f\u3057\u307e\u3059\u3002<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>\u30b7\u30ca\u30ea\u30aa\u578b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u3053\u3093\u306a\u7528\u9014\u306b\u5411\u3044\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u300c\u55b6\u696d\u6642\u9593\u306f\uff1f\u300d\u300c\u5b9a\u4f11\u65e5\u306f\uff1f\u300d\u3068\u3044\u3063\u305f\u3001\u3088\u304f\u3042\u308b\u8cea\u554f\uff08FAQ\uff09\u3078\u306e\u81ea\u52d5\u5fdc\u7b54<\/li>\n\n\n\n<li>\u793e\u5185\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3067\u306e\u5b9a\u578b\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-ai\u578b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\">AI\u578b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/h3>\n\n\n\n<p>AI\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u304c\u642d\u8f09\u3055\u308c\u3066\u304a\u308a\u3001\u5bc4\u305b\u3089\u308c\u305f\u8cea\u554f\u306e\u610f\u56f3\u3092AI\u81ea\u8eab\u304c\u89e3\u91c8\u3057\u3066\u3001\u6700\u9069\u306a\u56de\u7b54\u3092\u8fd4\u3059\u30bf\u30a4\u30d7\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u3059\u3002AI\u578b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u306f\u4e0b\u8a18\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\u30e1\u30ea\u30c3\u30c8<\/td><td>\u30fb\u300c\u4f11\u307f\u300d\u300c\u4f11\u6687\u300d\u300c\u4f11\u65e5\u300d\u306e\u3088\u3046\u306a\u3001\u540c\u3058\u610f\u5473\u3092\u6301\u3064\u8a00\u8449\u306e\u63fa\u3089\u304e\u3092AI\u304c\u5438\u53ce\u3057\u3001\u67d4\u8edf\u306b\u5fdc\u7b54\u3067\u304d\u307e\u3059\u3002<br>\u30fb\u304a\u5ba2\u69d8\u3068\u306e\u5bfe\u8a71\u30c7\u30fc\u30bf\u3092\u84c4\u7a4d\u30fb\u5b66\u7fd2\u3059\u308b\u3053\u3068\u3067\u3001\u5bfe\u5fdc\u3067\u304d\u308b\u7bc4\u56f2\u304c\u5e83\u304c\u308a\u3001\u56de\u7b54\u306e\u7cbe\u5ea6\u3082\u81ea\u52d5\u3067\u5411\u4e0a\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/td><\/tr><tr><td>\u30c7\u30e1\u30ea\u30c3\u30c8<\/td><td>\u30fb\u30b7\u30ca\u30ea\u30aa\u578b\u306b\u6bd4\u3079\u3066\u3001\u5c0e\u5165\u3084\u904b\u7528\u306e\u30b3\u30b9\u30c8\u304c\u9ad8\u304f\u306a\u308b\u50be\u5411\u304c\u3042\u308a\u307e\u3059\u3002<br>\u30fb\u5c0e\u5165\u306e\u521d\u671f\u6bb5\u968e\u3067\u3001AI\u306b\u4f1a\u8a71\u306e\u30d1\u30bf\u30fc\u30f3\u3092\u5b66\u7fd2\u3055\u305b\u308b\u305f\u3081\u306e\u30c7\u30fc\u30bf\u304c\u5fc5\u8981\u306b\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>AI\u578b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u3053\u3093\u306a\u7528\u9014\u306b\u5411\u3044\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u304a\u5ba2\u69d8\u304b\u3089\u306e\u591a\u7a2e\u591a\u69d8\u306a\u554f\u3044\u5408\u308f\u305b\u304c\u767a\u751f\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/li>\n\n\n\n<li>\u30e6\u30fc\u30b6\u30fc\u306e\u72b6\u6cc1\u306b\u5408\u308f\u305b\u3066\u3001\u304a\u3059\u3059\u3081\u306e\u5546\u54c1\u306a\u3069\u3092\u63d0\u6848\u3059\u308b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6d3b\u52d5<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-ai\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306f\"><strong>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306f<\/strong><\/h2>\n\n\n\n<p>\u300c\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u81ea\u52d5\u8ca9\u58f2\u6a5f\u3067\u3042\u308b\u300d\u3068\u3059\u308b\u3068\u3001\u300cAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u30b7\u30a7\u30d5\u300d\u3068\u60f3\u50cf\u3059\u308b\u3068\u5206\u304b\u308a\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5177\u4f53\u7684\u306a\u30e1\u30cb\u30e5\u30fc\u306f\u6c7a\u3081\u3089\u308c\u306a\u3044\u304c\u3001\u305d\u306e\u65e5\u306e\u6c17\u5206\u3067\u6599\u7406\u3092\u30ea\u30af\u30a8\u30b9\u30c8\u3059\u308b\u3002\u30b7\u30a7\u30d5\u306f\u3001\u8c4a\u5bcc\u306a\u30ec\u30b7\u30d4\u3092\u3082\u3061\u3001\u8907\u96d1\u306a\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u597d\u307f\u306b\u5408\u308f\u305b\u305f\u65b0\u3057\u3044\u6599\u7406\u3092\u5b66\u7fd2\u3057\u3066\u63d0\u4f9b\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u3068\u540c\u3058\u3067\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u81a8\u5927\u306a\u77e5\u8b58\u30d9\u30fc\u30b9\u3092\u3082\u3061\u3001\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u80fd\u529b\u3092\u901a\u3058\u3066\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u7406\u89e3\u3057\u3001\u5c65\u6b74\u30c7\u30fc\u30bf\u304b\u3089\u5b66\u7fd2\u3057\u3066\u9069\u3057\u305f\u5fdc\u7b54\u3084\u751f\u6210\u7d50\u679c\u3092\u8fd4\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3064\u307e\u308a\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u4e8b\u524d\u306b\u5b9a\u7fa9\u3065\u3051\u305f\u56de\u7b54\u3092\u7528\u610f\u3059\u308b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306f\u7570\u306a\u308a\u3001LLM\u306b\u3088\u3063\u3066\u81ea\u7136\u8a00\u8a9e\u3092\u7406\u89e3\uff08\u63a8\u5b9a\uff09\u3057\u3001\u5927\u91cf\u306e\u60c5\u5831\u3092\u51e6\u7406\u30fb\u5206\u6790\u3057\u3001\u6587\u7ae0\u3084\u30b3\u30fc\u30c7\u30a3\u30f3\u30b0\u3001\u554f\u984c\u89e3\u6c7a\u3084\u8907\u96d1\u306a\u30bf\u30b9\u30af\u3092\u652f\u63f4\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u7279\u306b\u81ea\u793e\u306e\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3084\u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8\u306a\u3069\u306e\u69cb\u9020\u5316\u30c7\u30fc\u30bf\u3001\u52a0\u3048\u3066\u30e1\u30fc\u30eb\u3084PDF\u3001\u30c1\u30e3\u30c3\u30c8\u30ed\u30b0\u306a\u3069\u306e\u975e\u69cb\u9020\u5316\u30c7\u30fc\u30bf\u3092\u30d3\u30b8\u30cd\u30b9\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u3066\u5f37\u5316\u3055\u308c\u305fAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3067\u3042\u308c\u3070\u3001\u305d\u306e\u4f01\u696d\u306b\u6700\u9069\u306a\u5206\u6790\u7d50\u679c\u3084\u751f\u6210\u7d50\u679c\u3001\u8907\u96d1\u306a\u30bf\u30b9\u30af\u306e\u81ea\u52d5\u5316\u7b49\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u53ef\u80fd\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/service\/6th-state-of-service\/?d=blog-body-cta-text1\" target=\"_blank\" rel=\"noreferrer noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u9818\u57df\u3067\u306f\u3001AI\u306b\u3088\u308b\u9867\u5ba2\u5bfe\u5fdc (\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3068\u3057\u3066\u306e\u671f\u5f85\u5024) \u304c\u300170%\u3068\u6700\u3082\u9ad8\u304f\u671f\u5f85\u3055\u308c\u3066\u3044\u308b\u9818\u57df\u3067\u3059\u3002<\/a><\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Salesforce\u306e<strong>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300cAgentforce<\/strong>\u300d<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u81ea\u5f8b\u578bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u69cb\u7bc9\u30fb\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u3066\u3001\u5f93\u696d\u54e1\u3068\u304a\u5ba2\u69d8\u309224\u6642\u9593365\u65e5\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002\u3069\u3093\u306a\u5834\u9762\u3067\u6d3b\u8e8d\u3059\u308b\u306e\u304b\u3001\u8a73\u3057\u304f\u306f\u88fd\u54c1\u30da\u30fc\u30b8\u3067\u305c\u3072\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/agentforce\/\">\u88fd\u54c1\u30da\u30fc\u30b8\u3092\u898b\u308b<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/10\/autonomous-agent-cta01.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/10\/autonomous-agent-cta01.jpg 1440w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/10\/autonomous-agent-cta01.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/10\/autonomous-agent-cta01.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/10\/autonomous-agent-cta01.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/10\/autonomous-agent-cta01.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u76ee\u7684-\u8ab2\u984c\u5225-\u81ea\u793e\u306b\u9069\u3057\u305f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u9078\u3073\u65b9\u30ac\u30a4\u30c9\">\u76ee\u7684\u30fb\u8ab2\u984c\u5225\uff01\u81ea\u793e\u306b\u9069\u3057\u305f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u9078\u3073\u65b9\u30ac\u30a4\u30c9<\/h2>\n\n\n\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u7a2e\u985e\u3068\u7279\u5fb4\u304c\u308f\u304b\u3063\u305f\u3068\u3053\u308d\u3067\u3001\u300c\u7d50\u5c40\u3001\u3046\u3061\u306e\u4f1a\u793e\u306b\u306f\u3069\u306e\u30bf\u30a4\u30d7\u304c\u5408\u3063\u3066\u3044\u308b\u306e\uff1f\u300d\u3068\u3044\u3046\u7591\u554f\u306b\u304a\u7b54\u3048\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u3053\u3067\u306f\u3001\u3088\u304f\u3042\u308b3\u3064\u306e\u30b1\u30fc\u30b9\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u30b1\u30fc\u30b91-\u793e\u5185\u304b\u3089\u306e\u5b9a\u578b\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3092\u52b9\u7387\u5316\u3057\u305f\u3044\">\u30b1\u30fc\u30b91\uff1a\u793e\u5185\u304b\u3089\u306e\u5b9a\u578b\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3092\u52b9\u7387\u5316\u3057\u305f\u3044<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\u62b1\u3048\u3066\u3044\u308b\u8ab2\u984c\u306e\u4f8b<\/td><td>\u30fb\u7dcf\u52d9\u3084\u60c5\u5831\u30b7\u30b9\u30c6\u30e0\u90e8\u304c\u3001\u793e\u54e1\u304b\u3089\u306e\u540c\u3058\u3088\u3046\u306a\u8cea\u554f\u306b\u8ffd\u308f\u308c\u3001\u672c\u6765\u306e\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u306a\u3044\u3002<br>\u30fb\u300c\u7d4c\u8cbb\u7cbe\u7b97\u306e\u65b9\u6cd5\u300d\u300c\u6709\u7d66\u4f11\u6687\u306e\u7533\u8acb\u624b\u9806\u300d\u300cPC\u30c8\u30e9\u30d6\u30eb\u306e\u4e00\u6b21\u5bfe\u5fdc\u300d\u306a\u3069\u3001\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u898b\u308c\u3070\u308f\u304b\u308b\u8cea\u554f\u304c\u591a\u3044\u3002<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>\u3053\u3046\u3044\u3063\u305f\u793e\u5185\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3057\u305f\u3044\u30b1\u30fc\u30b9\u306b\u304a\u3059\u3059\u3081\u306e\u30bf\u30a4\u30d7\u306f\u3001\u30b7\u30ca\u30ea\u30aa\u578b\uff08\u30eb\u30fc\u30eb\u30d9\u30fc\u30b9\uff09\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u306a\u305c\u306a\u3089\u3001\u793e\u5185\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306f\u3001\u5185\u5bb9\u304c\u3042\u308b\u7a0b\u5ea6\u9650\u5b9a\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u304c\u307b\u3068\u3093\u3069\u3060\u304b\u3089\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u8cea\u554f\u3068\u56de\u7b54\u306e\u30d1\u30bf\u30fc\u30f3\u3092\u3042\u3089\u304b\u3058\u3081\u8a2d\u5b9a\u3057\u3066\u304a\u304f\u30b7\u30ca\u30ea\u30aa\u578b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u3001\u8cbb\u7528\u5bfe\u52b9\u679c\u306e\u9ad8\u3044\u9078\u629e\u80a2\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u62c5\u5f53\u8005\u306b\u4ee3\u308f\u3063\u306624\u6642\u9593365\u65e5\u5bfe\u5fdc\u3057\u3066\u304f\u308c\u308b\u305f\u3081\u3001\u5f93\u696d\u54e1\u306f\u3044\u3064\u3067\u3082\u7591\u554f\u3092\u89e3\u6c7a\u3067\u304d\u3001\u62c5\u5f53\u8005\u306f\u3088\u308a\u91cd\u8981\u306a\u696d\u52d9\u306b\u6642\u9593\u3092\u5272\u3051\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u30b1\u30fc\u30b92-\u591a\u69d8\u306a\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b-24\u6642\u9593\u4f53\u5236\u3067\u5bfe\u5fdc\u3057\u305f\u3044\">\u30b1\u30fc\u30b92\uff1a\u591a\u69d8\u306a\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u300124\u6642\u9593\u4f53\u5236\u3067\u5bfe\u5fdc\u3057\u305f\u3044<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\u62b1\u3048\u3066\u3044\u308b\u8ab2\u984c\u306e\u4f8b<\/td><td>\u30fbWeb\u30b5\u30a4\u30c8\u3084EC\u30b5\u30a4\u30c8\u306b\u3001\u304a\u5ba2\u69d8\u304b\u3089\u591a\u7a2e\u591a\u69d8\u306a\u554f\u3044\u5408\u308f\u305b\u304c\u5bc4\u305b\u3089\u308c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u3057\u304d\u308c\u306a\u3044\u3002<br>\u30fb\u55b6\u696d\u6642\u9593\u5916\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3067\u304d\u305a\u3001\u6a5f\u4f1a\u640d\u5931\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u306b\u3064\u306a\u304c\u3063\u3066\u3044\u308b\u3002<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>\u3053\u3046\u3044\u3063\u305f\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3057\u305f\u3044\u30b1\u30fc\u30b9\u306b\u304a\u3059\u3059\u3081\u306e\u30bf\u30a4\u30d7\u306f\u3001AI\uff08\u6a5f\u68b0\u5b66\u7fd2\uff09\u578b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u306a\u305c\u306a\u3089\u3001\u304a\u5ba2\u69d8\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306f\u3001\u8a00\u8449\u9063\u3044\u3084\u8868\u73fe\u304c\u4e00\u4eba\u3072\u3068\u308a\u7570\u306a\u308b\u304b\u3089\u3067\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u5b9a\u578b\u5316\u3057\u306b\u304f\u3044\u8cea\u554f\u306e\u610f\u56f3\u3092AI\u304c\u6c72\u307f\u53d6\u308a\u3001\u67d4\u8edf\u306b\u56de\u7b54\u3067\u304d\u308bAI\u578b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u9069\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4eba\u624b\u4e0d\u8db3\u3092\u88dc\u3044\u306a\u304c\u308924\u6642\u9593\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002\u8907\u96d1\u306a\u8cea\u554f\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3064\u306a\u3050\u306a\u3069\u3001\u6709\u4eba\u30c1\u30e3\u30c3\u30c8\u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u3055\u3089\u306b\u52b9\u679c\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u3092\u7bc9\u3051\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u30b1\u30fc\u30b93-web\u30b5\u30a4\u30c8\u8a2a\u554f\u8005\u3092\u9003\u3055\u305a-\u5546\u8ac7\u3084\u8cfc\u5165\u306e\u6a5f\u4f1a\u3092\u5897\u3084\u3057\u305f\u3044\">\u30b1\u30fc\u30b93\uff1aWeb\u30b5\u30a4\u30c8\u8a2a\u554f\u8005\u3092\u9003\u3055\u305a\u3001\u5546\u8ac7\u3084\u8cfc\u5165\u306e\u6a5f\u4f1a\u3092\u5897\u3084\u3057\u305f\u3044<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\u62b1\u3048\u3066\u3044\u308b\u8ab2\u984c\u306e\u4f8b<\/td><td>\u30fbWeb\u30b5\u30a4\u30c8\u3078\u306e\u30a2\u30af\u30bb\u30b9\u306f\u3042\u308b\u3082\u306e\u306e\u3001\u8cc7\u6599\u8acb\u6c42\u3084\u554f\u3044\u5408\u308f\u305b\u306b\u3064\u306a\u304c\u3089\u305a\u3001\u8a2a\u554f\u8005\u304c\u96e2\u8131\u3057\u3066\u3057\u307e\u3063\u3066\u3044\u308b\u3002<br>\u30fb\u3088\u308a\u7a4d\u6975\u7684\u306b\u898b\u8fbc\u307f\u9867\u5ba2\u3092\u7372\u5f97\u3059\u308b\u6253\u3061\u624b\u3092\u63a2\u3057\u3066\u3044\u308b\u3002<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>\u3053\u3046\u3044\u3063\u305fWeb\u30b5\u30a4\u30c8\u7d4c\u7531\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3057\u305f\u3044\u30b1\u30fc\u30b9\u306b\u304a\u3059\u3059\u3081\u306e\u30bf\u30a4\u30d7\u306f\u3001AI\uff08\u6a5f\u68b0\u5b66\u7fd2\uff09\u578b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u306a\u305c\u306a\u3089\u3001Web\u30b5\u30a4\u30c8\u306e\u8a2a\u554f\u8005\u3092\u300c\u5f85\u3064\u300d\u3060\u3051\u3067\u306a\u304f\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304b\u3089\u7a4d\u6975\u7684\u306b\u30a2\u30d7\u30ed\u30fc\u30c1\u3059\u308b\u3053\u3068\u3067\u3001\u5546\u8ac7\u5316\u7387\u3092\u9ad8\u3081\u3089\u308c\u308b\u304b\u3089\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u305f\u3068\u3048\u3070\u3001\u6599\u91d1\u30da\u30fc\u30b8\u3092\u9577\u304f\u898b\u3066\u3044\u308b\u8a2a\u554f\u8005\u306b\u306f\u300c\u6599\u91d1\u30d7\u30e9\u30f3\u306b\u3064\u3044\u3066\u3054\u4e0d\u660e\u306a\u70b9\u306f\u3054\u3056\u3044\u307e\u305b\u3093\u304b\uff1f\u300d\u3068AI\u304c\u81ea\u52d5\u3067\u8a71\u3057\u304b\u3051\u305f\u308a\u3001\u5c0e\u5165\u4e8b\u4f8b\u30da\u30fc\u30b8\u3092\u898b\u3066\u3044\u308b\u8a2a\u554f\u8005\u306b\u306f\u95a2\u9023\u3059\u308b\u8cc7\u6599\u3092\u63d0\u6848\u3057\u305f\u308a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306a\u80fd\u52d5\u7684\u306a\u50cd\u304d\u304b\u3051\u3067\u3001\u898b\u8fbc\u307f\u9867\u5ba2\u306e\u7372\u5f97\u306b\u5927\u304d\u304f\u8ca2\u732e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-ai\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3088\u308a\u512a\u308c\u3066\u3044\u308b\u306e\u304b\"><strong>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3088\u308a\u512a\u308c\u3066\u3044\u308b\u306e\u304b<\/strong><\/h2>\n\n\n\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u4eba\u9593\u3068\u306e\u3084\u308a\u3068\u308a\u3092\u884c\u3046\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306f\u4f3c\u3066\u3044\u308b\u3068\u8a00\u3048\u307e\u3059\u304c\u3001\u73fe\u6bb5\u968e\u3067\u6bd4\u8f03\u3057\u3066\u512a\u52a3\u3092\u5b9a\u3081\u308b\u3082\u306e\u3067\u306f\u306a\u3044\u3068\u8a00\u3048\u307e\u3059\u3002\u78ba\u5b9f\u304b\u3064\u5236\u5fa1\u3055\u308c\u305f\u72b6\u6cc1\u3084\u3001\u30b7\u30f3\u30d7\u30eb\u306a\u51e6\u7406\u3067\u4e00\u5b9a\u306e\u7d50\u679c\u3092\u4e00\u8cab\u6027\u3092\u6301\u3063\u3066\u63d0\u4f9b\u3057\u305f\u3044\u306e\u3067\u3042\u308c\u3070\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u65b9\u304c\u512a\u308c\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3067\u3059\u304c\u3001\u3088\u308a\u5bfe\u8a71\u578b\u3067\u3001\u30c6\u30ad\u30b9\u30c8\u3084\u97f3\u58f0\u3001\u8996\u899a\u30e1\u30c7\u30a3\u30a2\u3092\u4ecb\u3057\u305f\u30de\u30eb\u30c1\u30e2\u30fc\u30c0\u30eb\u3067\u76f4\u611f\u7684\u306a\u60c5\u5831\u3067\u3084\u308a\u3068\u308a\u3092\u884c\u3044\u305f\u3044\u5834\u5408\u3001\u307e\u305f\u306f\u95a2\u9023\u6027\u306e\u9ad8\u3044\u30a4\u30f3\u30b5\u30a4\u30c8\u3084\u751f\u6210\u7d50\u679c\u3092\u5f97\u305f\u3044\u3068\u8003\u3048\u308b\u5834\u5408\u306b\u306fAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5411\u3044\u3066\u3044\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3084\u5f93\u696d\u54e1\u306e\u5206\u6790\u306a\u3069\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3051\u308b\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306b\u5fdc\u3058\u3066\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u306b\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u304c\u73fe\u6bb5\u968e\u3067\u306f\u5408\u7406\u7684\u306b\u306a\u308b\u3068\u63a8\u6e2c\u3055\u308c\u3066\u3044\u307e\u3059\u3002<br>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u691c\u8a3c\u3057\u3001\u30c1\u30e5\u30fc\u30cb\u30f3\u30b0\u3057\u3066\u4fe1\u983c\u3057\u3066\u3044\u308b\u7d44\u7e54\u3067\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u305d\u306e\u3082\u306e\u3092\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b\u306b\u3059\u308b\u6311\u6226\u3082\u8d77\u3053\u308a\u59cb\u3081\u308b\u3067\u3057\u3087\u3046\u3002<a href=\"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2024\/07\/19\/einstein-service-agent-announcement-jp\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce \u304c\u6700\u8fd1\u767a\u8868\u3057\u305f Einstein Service Agent<\/a> \u306f\u3001\u305d\u306e\u4e16\u754c\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u4e16\u754c\u3067\u521d\u3081\u3066\u306eCRM\u642d\u8f09 AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306a\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong>\u9867\u5ba2\u5bfe\u5fdc\u5909\u9769\u306e\u305f\u3081\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<br>\u5c0e\u5165\u691c\u8a0e\u30ef\u30fc\u30af\u30b7\u30fc\u30c8<\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u3084\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5c0e\u5165\u3092\u691c\u8a0e\u3059\u308b\u305f\u3081\u306b\u3001\u5c0e\u5165\u691c\u8a0e\u30ef\u30fc\u30af\u30b7\u30fc\u30c8\u3092\u4f5c\u6210\u3057\u307e\u3057\u305f\u3002\u305c\u3072\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3057\u3066\u3054\u6d3b\u7528\u304f\u3060\u3055\u3044\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/service\/ai-agent-for-the-customer-service\/?d=blog-body-cta-banner2\">\u4eca\u3059\u3050\u30ac\u30a4\u30c9\u3092\u898b\u308b<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/ai-agent-for-the-customer-service-img.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/ai-agent-for-the-customer-service-img.png 1440w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/ai-agent-for-the-customer-service-img.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/ai-agent-for-the-customer-service-img.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/ai-agent-for-the-customer-service-img.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/ai-agent-for-the-customer-service-img.png?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-salesforce-blog-multi-offer\">\n\t<div>\n\t\t\n\n<div class=\"alignfull wp-block-salesforce-blog-section-heading\">\n\t<h2 class=\"wp-block-salesforce-blog-section-heading__title\">\n\t\t\t\tService Cloud\u306e\u95a2\u9023\u8a18\u4e8b\t<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column wp-block-salesforce-blog-multi-offer__featured-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/jp-customer-service-ai-reply-by-ai-einstein\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure class=\"wp-block-salesforce-blog-multi-offer-card__image\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/einstein_1_platform.jpg?w=300\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/einstein_1_platform.jpg 1440w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/einstein_1_platform.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/einstein_1_platform.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/einstein_1_platform.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/einstein_1_platform.jpg?w=150&amp;h=84 150w\" alt=\"\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 class=\"wp-block-salesforce-blog-multi-offer-card__title\">\n\t\t\t\u305d\u306e\u8fd4\u4fe1\u3001AI\u306e Einstein \uff08\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\uff09\u304c\u3084\u3063\u3066\u304a\u304d\u307e\u3059\u3002\t\t<\/h4>\n\t<\/a>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-column wp-block-salesforce-blog-multi-offer__supporting-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/what-is-good-customer-service\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure class=\"wp-block-salesforce-blog-multi-offer-card__image\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/what-is-good-customer-service-main.png?w=300\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/what-is-good-customer-service-main.png 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/what-is-good-customer-service-main.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/what-is-good-customer-service-main.png?w=150&amp;h=84 150w\" alt=\"\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u308b\u826f\u8cea\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u5c4a\u3051\u308b4\u3064\u306e\u65b9\u6cd5\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 class=\"wp-block-salesforce-blog-multi-offer-card__title\">\n\t\t\t\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u308b\u826f\u8cea\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u5c4a\u3051\u308b4\u3064\u306e\u65b9\u6cd5\t\t<\/h4>\n\t<\/a>\n<\/div>\n\n\n\n<div 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class=\"wp-block-salesforce-blog-multi-offer-card__title\">\n\t\t\t\u5bcc\u58eb\u901a\u306eSalesforce\u30b5\u30dd\u30fc\u30c8\u30c7\u30b9\u30af\u304c\u6311\u3080\u9867\u5ba2\u4f53\u9a13\u3068\u751f\u7523\u6027\u306e\u5411\u4e0a\t\t<\/h4>\n\t<\/a>\n<\/div>\n\n<\/div>\n<\/div>\n\n\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Gartner\u306f\u30012028\u5e74\u307e\u3067\u306b\u4f01\u696d\u5185\u306e\u751f\u6210AI\u5229\u7528\u306e1\/3\u304cAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306e\u5bfe\u8a71\u306b\u306a\u308b\u3068\u4e88\u6e2c\u3057\u3066\u3044\u307e\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u9055\u3044\u3092\u89e3\u8aac\u3057\u3001\u305d\u306e\u4ed5\u7d44\u307f\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n","protected":false},"author":53,"featured_media":14330,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"6596fa33e5364884b7b91ef6f992e51b","post_meta_title":"","ai_synopsis":"","footnotes":""},"sf_topic":[15,299,298,256,285],"sf_content_type":[],"blog":[606,631,639,677,697],"coauthors":[59],"class_list":["post-14329","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-ai","sf_topic-service-cloud","sf_topic-service","sf_topic-generative-ai","sf_topic-reports","blog-service-cloud","blog-service","blog-ai","blog-generative-ai","blog-reports"],"yoast_head":"<!-- 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