{"id":14732,"date":"2024-09-03T11:56:09","date_gmt":"2024-09-03T02:56:09","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=14732"},"modified":"2025-09-01T18:07:00","modified_gmt":"2025-09-01T09:07:00","slug":"jp-ai-contactcenter-studygroup","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/blog\/jp-ai-contactcenter-studygroup\/","title":{"rendered":"\u751f\u6210AI\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u6d3b\u7528\u7814\u7a76\u4f1a\u3001\u767a\u8db3\u3002\u65e9\u5927\u30fb\u5165\u5c71\u6559\u6388\u306a\u3069\u3068\u8003\u3048\u308bAI\u8853"},"content":{"rendered":"\n<p>\u751f\u6210AI\u304c\u5f90\u3005\u306b\u5229\u7528\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u304c\u3001\u4f7f\u3044\u65b9\u306b\u60a9\u3093\u3067\u3044\u305f\u308a\u3001\u601d\u3063\u305f\u3088\u3046\u306a\u6210\u679c\u304c\u51fa\u305a\u306b\u82e6\u6226\u3057\u3066\u3044\u305f\u308a\u3001\u8a66\u884c\u932f\u8aa4\u306e\u6e26\u4e2d\u306b\u3044\u308b\u4f01\u696d\u3082\u5c11\u306a\u304f\u306a\u3044\u3067\u3057\u3087\u3046\u3002\u751f\u6210AI\u3068\u76f8\u6027\u304c\u826f\u3044\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3082\u4f8b\u5916\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n\n\n\n<p>Salesforce\u3067\u306f\u3001\u751f\u6210AI\u6d3b\u7528\u3092\u652f\u63f4\u3059\u308b\u3079\u304f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u904b\u55b6\u3059\u308b\u4f01\u696d\u3092\u5bfe\u8c61\u3068\u3057\u305f\u300c\u751f\u6210AI\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u6d3b\u7528\u7814\u7a76\u4f1a\u300d\u3092\u767a\u8db3\u3002<\/p>\n\n\n\n<p>\u751f\u6210AI\u306e\u5c0e\u5165\u306b\u5411\u3051\u3066\u672c\u683c\u7684\u306a\u691c\u8a3c\u3092\u5b9f\u65bd\u3059\u308b\u30a4\u30fc\u30c7\u30b6\u30a4\u30f3\u640d\u5bb3\u4fdd\u967a\u306e\u7af9\u5185\u9686\u6c0f\u3084\u65e9\u7a32\u7530\u5927\u5b66\u30d3\u30b8\u30cd\u30b9\u30b9\u30af\u30fc\u30eb\u306e\u5165\u5c71\u7ae0\u6804\u6559\u6388\u3092\u62db\u3044\u305f\u8b1b\u6f14\u3084\u3001\u53c2\u52a0\u8005\u5168\u54e1\u3067\u30ef\u30fc\u30af\u30b7\u30e7\u30c3\u30d7\u306a\u3069\u3092\u884c\u3063\u305f\u30a4\u30d9\u30f3\u30c8\u3092\u958b\u50ac\u3057\u307e\u3057\u305f\u3002\u672c\u8a18\u4e8b\u3067\u306f\u305d\u306e\u5185\u5bb9\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>\u76ee\u6b21<\/h2>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h4>Chapter 1\u3000Salesforce Session<\/h4>\n<h4><a href=\"#chapter1\">\u898b\u3048\u3066\u304d\u305fAI\u306e\u8ab2\u984c\u3068Einstein\u306e\u4fa1\u5024<\/a><\/h4>\n<ul><li><a href=\"#h-salesforce\u306eai\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u5909\u9769\u3067\u304d\u308b\u7406\u7531\" data-level=\"2\">Salesforce\u306eAI\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u5909\u9769\u3067\u304d\u308b\u7406\u7531<\/a><\/li><\/ul>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h4>Chapter 2\u3000User Session<\/h4>\n<h4><a href=\"#chapter2\">\u30a4\u30fc\u30c7\u30b6\u30a4\u30f3\u640d\u4fdd\u306b\u304a\u3051\u308bAI\u6d3b\u7528\u8853<\/a><\/h4>\n<ul><li><a href=\"#h-\u6771\u4eac\u6d77\u4e0a\u30b0\u30eb\u30fc\u30d7\u306e\u30c7\u30b8\u30bf\u30ebr-amp-d\u7d44\u7e54\" data-level=\"2\">\u6771\u4eac\u6d77\u4e0a\u30b0\u30eb\u30fc\u30d7\u306e\u30c7\u30b8\u30bf\u30ebR&amp;D\u7d44\u7e54<\/a><\/li>\n<li><a href=\"#h-einstein\u3067\u624b\u304c\u3051\u308b2\u3064\u306e\u30c8\u30e9\u30a4\u30a2\u30eb\" data-level=\"2\">Einstein\u3067\u624b\u304c\u3051\u308b2\u3064\u306e\u30c8\u30e9\u30a4\u30a2\u30eb<\/a><\/li><\/ul>\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<h4>Chapter 3\u3000Expert Session<\/h4>\n<h4><a href=\"#chapter3\">\u65e9\u7a32\u7530\u5927\u5b66 \u5165\u5c71\u6559\u6388\u304c\u8aac\u304f\u300c\u4e21\u5229\u304d\u306e\u7d4c\u55b6\u300d\u3068AI\u306e\u878d\u5408<\/a><\/h4>\n<ul><li><a href=\"#h-\u751f\u6210ai\u304c\u3067\u304d\u308b3\u3064\u306e\u3053\u3068\" data-level=\"2\">\u751f\u6210AI\u304c\u3067\u304d\u308b3\u3064\u306e\u3053\u3068<\/a><\/li>\n<li><a href=\"#h-\u6025\u6fc0\u306b\u5909\u5316\u3059\u308bai-\u30d9\u30f3\u30c0\u30fc\u4e89\u3044\u3082\u71be\u70c8\" data-level=\"2\">\u6025\u6fc0\u306b\u5909\u5316\u3059\u308bAI\u3002\u30d9\u30f3\u30c0\u30fc\u4e89\u3044\u3082\u71be\u70c8<\/a><\/li>\n<li><a href=\"#h-ai\u304c-\u4e21\u5229\u304d\u306e\u7d4c\u55b6-\u306b\u3082\u305f\u3089\u3059\u30a4\u30f3\u30d1\u30af\u30c8\" data-level=\"2\">AI\u304c\u300c\u4e21\u5229\u304d\u306e\u7d4c\u55b6\u300d\u306b\u3082\u305f\u3089\u3059\u30a4\u30f3\u30d1\u30af\u30c8<\/a><\/li><\/ul><\/div>\n\n\n\n<div class=\"layout-four wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">\u30103\u5206\u3067\u5b66\u3076\u3011\u751f\u6210AI\u3067\u5909\u308f\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5411\u3051AI\u3092\u77ed\u3044\u52d5\u753b\u3067\u5b66\u3073\u307e\u3057\u3087\u3046\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/service\/service-gpt-contact-center?d=blog-body-cta-banner1\">\u4eca\u3059\u3050\u30c7\u30e2\u52d5\u753b\u3092\u898b\u308b<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"581\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/customer-service-ai-reply-by-ai-einstein-cta1.png\" class=\"attachment-full size-full\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5411\u3051AI\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/customer-service-ai-reply-by-ai-einstein-cta1.png 1976w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/customer-service-ai-reply-by-ai-einstein-cta1.png?w=300&amp;h=170 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/customer-service-ai-reply-by-ai-einstein-cta1.png?w=768&amp;h=436 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/customer-service-ai-reply-by-ai-einstein-cta1.png?w=1024&amp;h=581 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/customer-service-ai-reply-by-ai-einstein-cta1.png?w=1536&amp;h=872 1536w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/customer-service-ai-reply-by-ai-einstein-cta1.png?w=150&amp;h=85 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-four.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-four.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-four.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" id=\"chapter1\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-salesforce-blog-section-heading\">\n\t<h2 class=\"wp-block-salesforce-blog-section-heading__title\">\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"48\" height=\"51\" fill=\"none\" viewBox=\"0 0 48 51\" aria-hidden=\"true\" class=\"wp-block-salesforce-blog-section-heading__icon\"><path fill=\"#032D60\" fill-rule=\"evenodd\" d=\"M8.77 33.525h12c.738 0 1.384-.647 1.384-1.385V10.448c0-1.57-1.662-2.77-2.954-2.77H8.77c-.74 0-1.385.647-1.385 1.385V32.14c0 .738.646 1.385 1.384 1.385Zm36.645-21.6c-.553-.185-1.107.276-1.107.922v22.985c0 .739-.647 1.385-1.385 1.385H5.077c-.739 0-1.385-.646-1.385-1.385V12.94c0-.646-.738-1.108-1.292-.83-1.385.645-2.4 2.122-2.4 3.876v21.23a3.703 3.703 0 0 0 3.692 3.693h15.231c.739 0 1.385.646 1.385 1.385 0 .738.646 1.384 1.384 1.384h4.616c.738 0 1.384-.646 1.384-1.384 0-.739.646-1.385 1.385-1.385h15.23A3.703 3.703 0 0 0 48 37.217V15.986c0-1.939-.646-3.6-2.585-4.062Zm-18.185 21.6h12c.739 0 1.385-.647 1.385-1.385V9.063c0-.739-.646-1.385-1.385-1.385H28.8c-1.385 0-2.954 1.2-2.954 2.77V32.14c0 .738.646 1.385 1.384 1.385\" clip-rule=\"evenodd\" \/><\/svg>\n\t\t\t\t<strong>Chapter 1\u3000Salesforce Session<\/strong>\t<\/h2>\n<\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-\u898b\u3048\u3066\u304d\u305fai\u306e\u8ab2\u984c\u3068einstein\u306e\u4fa1\u5024\"><strong>\u898b\u3048\u3066\u304d\u305fAI\u306e\u8ab2\u984c\u3068Einstein\u306e\u4fa1\u5024<\/strong><\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-salesforce\u306eai\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u5909\u9769\u3067\u304d\u308b\u7406\u7531\"><strong>Salesforce\u306eAI\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u5909\u9769\u3067\u304d\u308b\u7406\u7531<\/strong><\/h2>\n\n\n\n<p>\u30a4\u30d9\u30f3\u30c8\u3067\u306f\u307e\u305a\u3001\u682a\u5f0f\u4f1a\u793e\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u304b\u3089Salesforce\u306e\u751f\u6210AI\u300cEinstein\uff08\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\uff09\u300d\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u63d0\u4f9b\u3067\u304d\u308b\u4fa1\u5024\u306b\u3064\u3044\u3066\u8b1b\u6f14\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u73fe\u5728\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306fAI\u306e\u6d3b\u7528\u304c\u5f90\u3005\u306b\u59cb\u307e\u3063\u3066\u3044\u307e\u3059\u304c\u3001\u4e00\u822c\u7684\u306b\u306f\u6b21\u306e\u3088\u3046\u306a\u554f\u984c\u304c\u9855\u5728\u5316\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d6ab0633acb&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d6ab0633acb\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"889\" height=\"502\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/\u30bb\u30fc\u30eb\u30b9\u56f31.jpg?w=889\" alt=\"\" class=\"wp-image-14734\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/\u30bb\u30fc\u30eb\u30b9\u56f31.jpg 889w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/\u30bb\u30fc\u30eb\u30b9\u56f31.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/\u30bb\u30fc\u30eb\u30b9\u56f31.jpg?w=768&amp;h=434 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/\u30bb\u30fc\u30eb\u30b9\u56f31.jpg?w=150&amp;h=85 150w\" sizes=\"auto, (max-width: 889px) 100vw, 889px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>\u3053\u3046\u3057\u305f\u554f\u984c\u3092\u4e57\u308a\u8d8a\u3048\u3089\u308c\u308b\u306e\u304cSalesforce\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306a\u3057\u3067\u3059\u3050\u306b\u5229\u7528\u3067\u304d\u308b\u300cEinstein for Service\u300d\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u8fd4\u4fe1\u6587\u6848\u306e\u751f\u6210\u3001\u5bfe\u5fdc\u5185\u5bb9\u306e\u8981\u7d04\u306e\u751f\u6210\u3001\u30e1\u30fc\u30eb\u8fd4\u4fe1\u6587\u6848\u306e\u751f\u6210\u3001\u5bfe\u5fdc\u4e2d\u306e\u3084\u308a\u53d6\u308a\u8981\u7d04\uff08SV\uff1a\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u5411\u3051\uff09\u306a\u3069\u3092Einstein\u304c\u81ea\u52d5\u3067\u5b9f\u884c\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4e00\u65b9\u3067\u3001\u300c\u30d7\u30ed\u30f3\u30d7\u30c8\u30d3\u30eb\u30c0\u30fc\u300d\u3092\u5229\u7528\u3059\u308c\u3070\u3001\u4f01\u696d\u306e\u4fe1\u983c\u3067\u304d\u308b\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u6b63\u78ba\u304b\u3064\u9069\u5207\u306a\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u4f5c\u6210\u3067\u304d\u308b\u306e\u3067\u3001\u696d\u52d9\u306e\u6d41\u308c\u306e\u4e2d\u3067\u300c\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u751f\u6210AI\u3092\u6d3b\u7528\u3057\u305f\u3044\u300d\u3068\u3044\u3046\u9858\u3044\u3092\u304b\u306a\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d6ab06346a7&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d6ab06346a7\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" height=\"683\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/2745ECEF-9761-4885-B573-2DC899F1F36C_1_105_c.jpeg?w=1024\" alt=\"\" class=\"wp-image-14735\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/2745ECEF-9761-4885-B573-2DC899F1F36C_1_105_c.jpeg 1086w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/2745ECEF-9761-4885-B573-2DC899F1F36C_1_105_c.jpeg?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/2745ECEF-9761-4885-B573-2DC899F1F36C_1_105_c.jpeg?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/2745ECEF-9761-4885-B573-2DC899F1F36C_1_105_c.jpeg?w=1024&amp;h=683 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/2745ECEF-9761-4885-B573-2DC899F1F36C_1_105_c.jpeg?w=150&amp;h=100 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">\u682a\u5f0f\u4f1a\u793e\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3 \u5927\u8c37\u5065\u767b<br>\u91d1\u878d\u30fb\u5730\u57dfSX\u30fb\u516c\u5171\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u672c\u90e8\u5065\u5eb7\u30fb\u533b\u7642\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u7b2c\u4e8c\u90e8\u3000Account SE<\/figcaption><\/figure>\n\n\n\n<p>Einstein\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u554f\u984c\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u7406\u7531\u306f\u3001\u5927\u304d\u304f3\u3064\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u2460\u56de\u7b54\u306e\u7cbe\u5ea6\u3092\u4e0a\u3052\u308b\uff08= \u81ea\u793e\u696d\u52d9\u306b\u9069\u5fdc\u3057\u305f\u56de\u7b54\u3092\u5f97\u308b\uff09\u306b\u306f\u3001\u300c\u80cc\u666f\u60c5\u5831\u3092\u6dfb\u3048\u3066\u5177\u4f53\u7684\u306b\u6307\u793a\u3059\u308b\u300d\u3001\u300c\u751f\u6210AI\u306b\u81ea\u793e\u306e\u696d\u52d9\u3092\u3088\u304f\u7406\u89e3\u3057\u3066\u3082\u3089\u3046\u300d\u3053\u3068\u304c\u5fc5\u8981\u3002Salesforce\u306f\u56de\u7b54\u306e\u7cbe\u5ea6\u5411\u4e0a\u306b\u4e0d\u53ef\u6b20\u306aCRM\u30c7\u30fc\u30bf\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u2461\u901a\u5e38\u306e\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306bEinstein\u304c\u7d44\u307f\u8fbc\u307e\u308c\u3066\u3044\u308b\u3053\u3068\u3002AI\u3092\u4f7f\u3046\u305f\u3081\u306e\u753b\u9762\u3092\u7acb\u3061\u4e0a\u3052\u308b\u5fc5\u8981\u306f\u306a\u304f\u3001CRM\u4e0a\u3067Einstein\u3092\u64cd\u4f5c\u3067\u304d\u3001\u30e6\u30fc\u30b6\u30fc\u306fAI\u3092\u610f\u8b58\u305b\u305a\u3001\u30dc\u30bf\u30f3\u30af\u30ea\u30c3\u30af\u3060\u3051\u3067\u81ea\u7136\u306bEinstein\u3092\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u2462\u751f\u6210AI\u3092\u5229\u7528\u3059\u308b\u305f\u3081\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u300cEinstein Trust Layer\u300d\u3092\u642d\u8f09\u3057\u3066\u304a\u308a\u3001\u30c7\u30fc\u30bf\u3092\u5b89\u5168\u306b\u6271\u3048\u307e\u3059\u3002Einstein\u306f\u65e5\u672c\u56fd\u5185\u306e\u62e0\u70b9\u3067\u51e6\u7406\u3092\u5b8c\u7d50\u3059\u308b\u30c7\u30fc\u30bf\u30ec\u30b8\u30c7\u30f3\u30b7\u30fc\u306b\u3082\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d6ab0635108&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d6ab0635108\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"889\" height=\"502\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/aaa\u56f31.jpg?w=889\" alt=\"\" class=\"wp-image-14736\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/aaa\u56f31.jpg 889w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/aaa\u56f31.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/aaa\u56f31.jpg?w=768&amp;h=434 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/aaa\u56f31.jpg?w=150&amp;h=85 150w\" sizes=\"auto, (max-width: 889px) 100vw, 889px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Service Cloud\u306a\u3089\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304b\u3089\u73fe\u5834\u6d3e\u9063\u307e\u3067\u3001\u3042\u3089\u3086\u308b\u7a2e\u985e\u306e\u30b5\u30fc\u30d3\u30b9\u306e\u4fa1\u5024\u3092\u5f15\u304d\u4e0a\u3052\u307e\u3059<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\"><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/service\/\">\u8a73\u7d30\u306f\u3053\u3061\u3089<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/sustainable-field-service-business-cta01.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/sustainable-field-service-business-cta01.png 1440w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/sustainable-field-service-business-cta01.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/sustainable-field-service-business-cta01.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/sustainable-field-service-business-cta01.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/sustainable-field-service-business-cta01.png?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" id=\"chapter2\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-salesforce-blog-section-heading\">\n\t<h2 class=\"wp-block-salesforce-blog-section-heading__title\">\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"48\" height=\"51\" fill=\"none\" viewBox=\"0 0 48 51\" aria-hidden=\"true\" class=\"wp-block-salesforce-blog-section-heading__icon\"><path fill=\"#032D60\" fill-rule=\"evenodd\" d=\"M8.77 33.525h12c.738 0 1.384-.647 1.384-1.385V10.448c0-1.57-1.662-2.77-2.954-2.77H8.77c-.74 0-1.385.647-1.385 1.385V32.14c0 .738.646 1.385 1.384 1.385Zm36.645-21.6c-.553-.185-1.107.276-1.107.922v22.985c0 .739-.647 1.385-1.385 1.385H5.077c-.739 0-1.385-.646-1.385-1.385V12.94c0-.646-.738-1.108-1.292-.83-1.385.645-2.4 2.122-2.4 3.876v21.23a3.703 3.703 0 0 0 3.692 3.693h15.231c.739 0 1.385.646 1.385 1.385 0 .738.646 1.384 1.384 1.384h4.616c.738 0 1.384-.646 1.384-1.384 0-.739.646-1.385 1.385-1.385h15.23A3.703 3.703 0 0 0 48 37.217V15.986c0-1.939-.646-3.6-2.585-4.062Zm-18.185 21.6h12c.739 0 1.385-.647 1.385-1.385V9.063c0-.739-.646-1.385-1.385-1.385H28.8c-1.385 0-2.954 1.2-2.954 2.77V32.14c0 .738.646 1.385 1.384 1.385\" clip-rule=\"evenodd\" \/><\/svg>\n\t\t\t\t<strong>Chapter 2\u3000User Session<\/strong>\t<\/h2>\n<\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-\u30a4\u30fc\u30c7\u30b6\u30a4\u30f3\u640d\u4fdd\u306b\u304a\u3051\u308bai\u6d3b\u7528\u8853\"><strong>\u30a4\u30fc\u30c7\u30b6\u30a4\u30f3\u640d\u4fdd\u306b\u304a\u3051\u308bAI\u6d3b\u7528\u8853<\/strong><\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u6771\u4eac\u6d77\u4e0a\u30b0\u30eb\u30fc\u30d7\u306e\u30c7\u30b8\u30bf\u30ebr-amp-d\u7d44\u7e54\"><strong>\u6771\u4eac\u6d77\u4e0a\u30b0\u30eb\u30fc\u30d7\u306e\u30c7\u30b8\u30bf\u30ebR&amp;D\u7d44\u7e54<\/strong><\/h2>\n\n\n\n<p>\u7d9a\u3044\u3066\u306e\u30bb\u30c3\u30b7\u30e7\u30f3\u3067\u306f\u3001\u30a4\u30fc\u30c7\u30b6\u30a4\u30f3\u640d\u5bb3\u4fdd\u967a\u682a\u5f0f\u4f1a\u793e\u306e\u7af9\u5185\u9686\u304a\u5ba2\u3055\u307e\u30b5\u30dd\u30fc\u30c8\u90e8\u9577\u3092\u304a\u62db\u304d\u3057\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff08\u304a\u5ba2\u3055\u307e\u30b5\u30dd\u30fc\u30c8\u30bb\u30f3\u30bf\u30fc\uff09\u3067\u306e\u751f\u6210AI\u6d3b\u7528\u4e8b\u4f8b\u3092\u7d39\u4ecb\u3057\u3066\u3044\u305f\u3060\u304d\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u540c\u793e\u306f\u6771\u4eac\u6d77\u4e0a\u30b0\u30eb\u30fc\u30d7\u306e\u4e00\u54e1\u3068\u3057\u3066\u500b\u4eba\u5411\u3051\u306e\u81ea\u52d5\u8eca\u4fdd\u967a\u3092\u30cd\u30c3\u30c8\u3067\u8ca9\u58f2\u3059\u308b\u3053\u3068\u306b\u7279\u5316\u3057\u305f\u4fdd\u967a\u4f1a\u793e\u3067\u3042\u308a\u3001\u540c\u6642\u306b\u30b0\u30eb\u30fc\u30d7\u5185\u306e\u30c7\u30b8\u30bf\u30ebR&amp;D\u62e0\u70b9\u3068\u3057\u3066\u306e\u5f79\u5272\u3092\u62c5\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u81ea\u52d5\u8eca\u4fdd\u967a\u300c&amp;e\uff08\u30a2\u30f3\u30c7\u30a3\u30fc\uff09\u300d\u3067\u306f\u3001\u30bb\u30f3\u30b5\u30fc\u3092\u6d3b\u7528\u3002\u4e8b\u6545\u6642\u306b\u306f\u885d\u6483\u3092\u81ea\u52d5\u3067\u691c\u77e5\u3057\u3066\u30ef\u30f3\u30bf\u30c3\u30d7\u3067\u4e8b\u6545\u9023\u7d61\u3067\u304d\u3001\u65e5\u3005\u306e\u904b\u8ee2\u3067\u306f\u904b\u8ee2\u7d50\u679c\u3092\u30b9\u30b3\u30a2\u5316\u3059\u308b\u306a\u3069\u5b89\u5168\u904b\u8ee2\u3092\u4fc3\u3059\u3053\u3068\u3067\u4e8b\u6545\u306e\u306a\u3044\u4e16\u754c\u3092\u304a\u5ba2\u3055\u307e\u3068\u5171\u5275\u3057\u3066\u3044\u308b\u306e\u304c\u7279\u5fb4\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u5f93\u6765\u3068\u306f\u4e00\u7dda\u3092\u753b\u3057\u305f\u30d3\u30b8\u30cd\u30b9\u30e2\u30c7\u30eb\u306e\u5b9f\u73fe\u306b\u5411\u3051\u3066\u69cb\u7bc9\u3057\u305f\u30b7\u30b9\u30c6\u30e0\u3067\u306f\u3001\u300cData Cloud\u300d\u3068\u300cTableau\u300d\u3001\u300cMarketing Cloud\u300d\u3001\u300cFinancial Services Cloud\u300d\u3092\u63a1\u7528\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u73fe\u5728\u3001\u540c\u793e\u3067\u306f\u4eba\u3068\u30c7\u30b8\u30bf\u30eb\u306e\u878d\u5408\u306b\u3088\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3092\u76ee\u6307\u3057\u305f\u53d6\u308a\u7d44\u307f\u3092\u63a8\u9032\u3002Web\u30b5\u30a4\u30c8\u306e\u5145\u5b9f\u3067\u304a\u5ba2\u3055\u307e\u306b\u3088\u308b\u81ea\u5df1\u89e3\u6c7a\u3092\u4fc3\u9032\u3059\u308b\u4e00\u65b9\u3067\u3001\u304b\u306d\u3066\u304b\u3089\u4eba\u3067\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u30d2\u30e5\u30fc\u30de\u30f3\u30bf\u30c3\u30c1\u9818\u57df\u306f\u5bfe\u5fdc\u65b9\u6cd5\u30922\u3064\u306b\u5206\u3051\u3066\u696d\u52d9\u52b9\u7387\u3092\u6700\u9069\u5316\u3002<\/p>\n\n\n\n<p>\u300c\u6bd4\u8f03\u7684\u7c21\u5358\u306a\u3082\u306e\u306f\u30c1\u30e3\u30c3\u30c8\u3084\u30e1\u30fc\u30eb\u3067\u5bfe\u5fdc\u3057\u3001\u3058\u3063\u304f\u308a\u3068\u304a\u5ba2\u3055\u307e\u306b\u5bc4\u308a\u6dfb\u3046\u3079\u304d\u30b1\u30fc\u30b9\u306f\u30b3\u30fc\u30eb\uff08\u96fb\u8a71\uff09\u3067\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002\u5f53\u521d\u306f\u30b3\u30fc\u30eb\u4ee5\u5916\u306e\u624b\u6bb5\u3092\u91cd\u8996\u3057\u3066\u3044\u305f\u3082\u306e\u306e\u3001\u4fdd\u967a\u3068\u3044\u3046\u5546\u6750\u306e\u7279\u6027\u306e\u305f\u3081\u304b\u30b3\u30fc\u30eb\u3067\u554f\u3044\u5408\u308f\u305b\u305f\u3044\u3068\u3044\u3046\u58f0\u304c\u591a\u3044\u305f\u3081\u5145\u5b9f\u3092\u56f3\u3063\u3066\u3044\u307e\u3059\u300d\uff08\u7af9\u5185\u6c0f\uff09<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d6ab0636c94&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d6ab0636c94\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" height=\"683\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/3B9F6C98-9A17-4C98-9B29-201168310CAD_1_105_c.jpeg?w=1024\" alt=\"\" class=\"wp-image-14737\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/3B9F6C98-9A17-4C98-9B29-201168310CAD_1_105_c.jpeg 1086w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/3B9F6C98-9A17-4C98-9B29-201168310CAD_1_105_c.jpeg?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/3B9F6C98-9A17-4C98-9B29-201168310CAD_1_105_c.jpeg?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/3B9F6C98-9A17-4C98-9B29-201168310CAD_1_105_c.jpeg?w=1024&amp;h=683 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/3B9F6C98-9A17-4C98-9B29-201168310CAD_1_105_c.jpeg?w=150&amp;h=100 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">\u30a4\u30fc\u30c7\u30b6\u30a4\u30f3\u640d\u5bb3\u4fdd\u967a\u682a\u5f0f\u4f1a\u793e\u3000\u7af9\u5185\u9686\u3000\u304a\u5ba2\u3055\u307e\u30b5\u30dd\u30fc\u30c8\u90e8\u9577<\/figcaption><\/figure>\n\n\n\n<p>\u6700\u65b0\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u6d3b\u7528\u7684\u306a\u30a4\u30fc\u30c7\u30b6\u30a4\u30f3\u640d\u4fdd\u306f\u3001AI\u6d3b\u7528\u306b\u306f\u7a4d\u6975\u7684\u3067\u3057\u305f\u3002\u4ee3\u8868\u7684\u306a\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306f\u4e0b\u8a18\u306e3\u3064\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u300c\u79c1\u306e\u30bf\u30f3\u30c8\u30a6\u30b7\u30e3\u300d<\/strong><br>\u4e8b\u6545\u304c\u8d77\u304d\u305f\u969b\u3001\u304a\u5ba2\u3055\u307e\u3068\u76f8\u6027\u306e\u3044\u3044\u4e8b\u6545\u62c5\u5f53\u8005\u3092\u30de\u30c3\u30c1\u30f3\u30b0\u3002\u7d0440\u79d2\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u56de\u7b54\u3059\u308b\u3068\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30b9\u30bf\u30a4\u30eb\u7406\u8ad6\u306b\u57fa\u3065\u3044\u3066\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30b9\u30bf\u30a4\u30eb\u3092\u63a8\u5b9a\u3057\u3001\u4e8b\u6545\u5185\u5bb9\u3084\u540c\u793e\u304c\u84c4\u7a4d\u3057\u3066\u304d\u305f\u4e8b\u6545\u89e3\u6c7a\u30c7\u30fc\u30bf\u306a\u3069\u304b\u3089AI\u304c\u62c5\u5f53\u8005\u3092\u9078\u4efb\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u81ea\u52d5\u8eca\u4fdd\u967a\u306e\u4e0d\u6b63\u8acb\u6c42\u691c\u77e5<\/strong><br>\u904e\u53bb\u306e\u4e0d\u6b63\u30c7\u30fc\u30bf\u3092\u5b66\u7fd2\u3057\u305f\u5c02\u7528AI\u304c\u3001\u4fdd\u967a\u91d1\u8acb\u6c42\u306e\u5185\u5bb9\u3092\u30b9\u30af\u30ea\u30fc\u30cb\u30f3\u30b0\u3002\u3055\u3089\u306b\u3001\u4e0d\u6b63\u691c\u77e5\u6839\u62e0\u3068\u306a\u308b\u30c7\u30fc\u30bf\u306e\u53ef\u8996\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u4e0d\u6b63\u304c\u7591\u308f\u308c\u308b\u8acb\u6c42\u3092\u6280\u8853\u3068\u4eba\u304c\u5171\u540c\u3067\u8abf\u3079\u308b\u4ed5\u7d44\u307f\u3092\u69cb\u7bc9\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30d0\u30fc\u30c1\u30e3\u30eb\u30b3\u30f3\u30b7\u30a7\u30eb\u30b8\u30e5<\/strong><br>\u30ab\u30b9\u30bf\u30de\u30fc\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u554f\u3044\u5408\u308f\u305b\u304c\u591a\u3044\u3001\u81ea\u52d5\u8eca\u4fdd\u967a\u306e\u8eca\u4e21\u5165\u66ff\u306e\u5bfe\u5fdc\u696d\u52d9\u306b\u751f\u6210AI\u3092\u642d\u8f09\u3057\u305f\u300c\u30d0\u30fc\u30c1\u30e3\u30eb\u30b3\u30f3\u30b7\u30a7\u30eb\u30b8\u30e5\uff08\u30a2\u30d0\u30bf\u30fc\uff09\u300d\u306e\u6d3b\u7528\u306b\u5411\u3051\u305f\u5b9f\u8a3c\u5b9f\u9a13\u3002<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d6ab0637814&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d6ab0637814\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" height=\"683\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/C084E3DC-57B9-42E7-8AA5-5FC121407D9E_1_105_c.jpeg?w=1024\" alt=\"\" class=\"wp-image-14738\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/C084E3DC-57B9-42E7-8AA5-5FC121407D9E_1_105_c.jpeg 1086w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/C084E3DC-57B9-42E7-8AA5-5FC121407D9E_1_105_c.jpeg?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/C084E3DC-57B9-42E7-8AA5-5FC121407D9E_1_105_c.jpeg?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/C084E3DC-57B9-42E7-8AA5-5FC121407D9E_1_105_c.jpeg?w=1024&amp;h=683 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/C084E3DC-57B9-42E7-8AA5-5FC121407D9E_1_105_c.jpeg?w=150&amp;h=100 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>\u7740\u5b9f\u306bAI\u3092\u696d\u52d9\u306b\u6839\u4ed8\u304b\u305b\u3066\u3044\u308b\u30a4\u30fc\u30c7\u30b6\u30a4\u30f3\u640d\u4fdd\u3067\u3059\u304c\u3001\u4eca\u5e74\u306b\u5165\u3063\u3066\u3055\u3089\u306bAI\u6d3b\u7528\u306b\u30c9\u30e9\u30a4\u30d6\u3092\u304b\u3051\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u65e5\u3005\u306e\u696d\u52d9\u306b\u3001Salesforce\u306eAI\u300cEinstein\uff08\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u300d\u3092\u6d3b\u7528\u3057\u305f\u691c\u8a3c\u3092\u958b\u59cb\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-einstein\u3067\u624b\u304c\u3051\u308b2\u3064\u306e\u30c8\u30e9\u30a4\u30a2\u30eb\"><strong>Einstein\u3067\u624b\u304c\u3051\u308b2\u3064\u306e\u30c8\u30e9\u30a4\u30a2\u30eb<\/strong><\/h2>\n\n\n\n<p>Salesforce\u304c\u63d0\u4f9b\u3059\u308bService AI\u30a2\u30c0\u30d7\u30b7\u30e7\u30f3\u30d7\u30ed\u30b0\u30e9\u30e0\u306b\u53c2\u52a0\u3057\u3001\u7c73\u56fd\u30d7\u30ed\u30c0\u30af\u30c8\u30c1\u30fc\u30e0\u304b\u3089\u306e\u30b5\u30dd\u30fc\u30c8\u3082\u53d7\u3051\u306a\u304c\u3089\u3001\u6709\u4eba\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u306b\u3064\u3044\u30662\u3064\u306e\u30c8\u30e9\u30a4\u30a2\u30eb\uff08PoC\uff1a\u5b9f\u8a3c\u5b9f\u9a13\uff09\u3092\u5b9f\u65bd\u4e2d\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u30c8\u30e9\u30a4\u30a2\u30eb\u2460\"><strong>\u30c8\u30e9\u30a4\u30a2\u30eb\u2460<\/strong>\u3000<\/h3>\n\n\n\n<p>\u300cService Replies\uff08\u30b5\u30fc\u30d3\u30b9\u8fd4\u4fe1\uff09\u300d\u3092\u6d3b\u7528\u3057\u3001\u30ca\u30ec\u30c3\u30b8\u304b\u3089\u6700\u9069\u306a\u8fd4\u4fe1\u6848\u3092\u751f\u6210\u30021\u30b3\u30fc\u30eb\u3042\u305f\u308a\u306e\u5e73\u5747\u51e6\u7406\u6642\u9593\u3067\u3042\u308bAHT\uff08Average Handing Time\uff09\u300d\u306e\u524a\u6e1b\u3092\u56f3\u308b\u3002<\/p>\n\n\n\n<p>\u691c\u8a3c\u7d50\u679c\u306b\u3064\u3044\u3066\u3001\u7af9\u5185\u90e8\u9577\u306f\u300c\u30c8\u30e9\u30a4\u30a2\u30eb\u3092\u5b9f\u65bd\u4e2d\u3067\u7d50\u8ad6\u306b\u306f\u81f3\u3063\u3066\u3044\u307e\u305b\u3093\u304c\u3001\u73fe\u6642\u70b9\u306e\u8a55\u4fa1\u3068\u3057\u3066\u306f\u3001\u8868\u793a\u30b9\u30d4\u30fc\u30c9\u306f\u4e94\u79d2\u7a0b\u5ea6\u3067\u8a31\u5bb9\u3067\u304d\u308b\u6c34\u6e96\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u6b63\u78ba\u6027\u306f\u8cea\u554f\u3068\u7528\u610f\u3057\u305f\u30ca\u30ec\u30c3\u30b8\u304c\u4e00\u81f4\u3057\u306a\u3044\u3068\u6b63\u3057\u3044\u7b54\u3048\u304c\u8fd4\u3063\u3066\u3053\u306a\u3044\u306e\u3067\u6b63\u78ba\u306a\u56de\u7b54\u304c\u51fa\u3057\u3084\u3059\u3044\u5f62\u3067\u3001\u30ca\u30ec\u30c3\u30b8\u3092\u767b\u9332\u3059\u308b\u3053\u3068\u304c\u5fc5\u8981\u3002\u7279\u5fb4\u306f\u77ed\u6587\u306e\u8cea\u554f\u306b\u306f\u6b63\u3057\u3044\u8fd4\u7b54\u304c\u51fa\u306a\u3044\u3084\u3001\u8907\u6570\u306e\u8cea\u554f\u3092\u3057\u305f\u5834\u5408\u3001\u6700\u521d\u306e\u8cea\u554f\u3057\u304b\u56de\u7b54\u3057\u306a\u3044\u306a\u3069\u3044\u304f\u3064\u304b\u306e\u30dd\u30a4\u30f3\u30c8\u304c\u898b\u3048\u3066\u304d\u307e\u3057\u305f\u3002\u3044\u305a\u308c\u3082\u6539\u5584\u3059\u308c\u3070\u7cbe\u5ea6\u304c\u4e0a\u304c\u308b\u611f\u89e6\u306f\u5f97\u3066\u3044\u307e\u3059\u300d\u3068\u7af9\u5185\u6c0f\u306f\u8a71\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u30c8\u30e9\u30a4\u30a2\u30eb\u2461\">\u30c8\u30e9\u30a4\u30a2\u30eb\u2461<\/h3>\n\n\n\n<p>\u300cConversation Summaries\uff08\u4f1a\u8a71\u30b5\u30de\u30ea\u30fc\uff09\u300d\u3092\u6d3b\u7528\u3057\u3001\u4f1a\u8a71\u5185\u5bb9\u306e\u8981\u7d04\u3092\u751f\u6210\u3002\u30b3\u30fc\u30eb\u3092\u7d42\u3048\u3066\u304b\u3089\u5fdc\u5bfe\u5185\u5bb9\u3092\u30b7\u30b9\u30c6\u30e0\u306b\u767b\u9332\u3059\u308b\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\u3067\u3042\u308bACW\uff08After Call Work\uff09\u300d\u306e\u524a\u6e1b\u3092\u56f3\u308b\u3002<\/p>\n\n\n\n<p>\u7af9\u5185\u90e8\u9577\u306f\u3001\u300c\u3053\u306e\u6a5f\u80fd\u3067\u306f\u8981\u7d04\u306e\u7cbe\u5ea6\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u696d\u52d9\u306e\u8003\u616e\u70b9\u3001\u7279\u5fb4\u306e\u628a\u63e1\u304c\u30dd\u30a4\u30f3\u30c8\u3002\u7cbe\u5ea6\u306f\u672c\u756a\u3067\u5341\u5206\u5229\u7528\u3067\u304d\u308b\u6c34\u6e96\u3067\u3001ACW\u304c50%\u524a\u6e1b\u3067\u304d\u305f\u30b1\u30fc\u30b9\u3082\u3042\u308a\u307e\u3057\u305f\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u3078\u306e\u8003\u616e\u70b9\u3084\u7279\u5fb4\u3068\u3057\u3066\u306f\u30c1\u30e3\u30c3\u30c8\u306b\u6b8b\u3089\u306a\u3044\u60c5\u5831\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u8ffd\u8a18\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3053\u3068\u306a\u3069\u3001\u3044\u304f\u3064\u304b\u306e\u6c17\u3065\u304d\u3084\u8ab2\u984c\u3092\u5f97\u3089\u308c\u305f\u3002\u5b9f\u7528\u5316\u306b\u5411\u3051\u3066\u3055\u3089\u306b\u30d6\u30e9\u30c3\u30b7\u30e5\u30a2\u30c3\u30d7\u3057\u3066\u3044\u304d\u305f\u3044\u300d\u3068\u3057\u3066\u3044\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4eca\u5f8c\u306b\u3064\u3044\u3066\u306f\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u306b\u6cbf\u3063\u3066\u9806\u6b21\u30b9\u30c6\u30c3\u30d7\u30a2\u30c3\u30d7\u3057\u3066\u3044\u304f\u69cb\u60f3\u3067\u3059\u3002\u4eca\u56de\u7d39\u4ecb\u3057\u305f\u6709\u4eba\u30c1\u30e3\u30c3\u30c8\u306fStep1\u306e\u300c\u30c7\u30b8\u30bf\u30eb\u63a5\u70b9\u9ad8\u5ea6\u5316\u300d\u306e\u4e00\u74b0\u3002\u7af9\u5185\u6c0f\u306f\u300c\u30b3\u30fc\u30eb\u5c65\u6b74\u306e\u81ea\u52d5\u30c6\u30ad\u30b9\u30c8\u5316\u3084\u8981\u7d04\u81ea\u52d5\u751f\u6210\u306b\u65e9\u304f\u7740\u624b\u3057\u305f\u3044\u3067\u3059\u3057\u3001\u3055\u3089\u306b\u9867\u5ba2\u5411\u3051\u306e\u751f\u6210AI\u306e\u5c55\u958b\u306b\u3082\u3064\u306a\u3052\u3066\u3044\u304d\u305f\u3044\u3067\u3059\u300d\u3068\u7de0\u3081\u304f\u304f\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u7af9\u5185\u6c0f\u306e\u8b1b\u6f14\u5f8c\u306f\u3001\u30c6\u30fc\u30d6\u30eb\u30c7\u30a3\u30b9\u30ab\u30c3\u30b7\u30e7\u30f3\u306e\u6642\u9593\u3092\u7d0460\u5206\u8a2d\u3051\u3001\u53c2\u52a0\u8005\u540c\u58eb\u3067\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u8ab2\u984c\u3001\u751f\u6210AI\u306e\u6d3b\u7528\u72b6\u6cc1\u3084\u6d3b\u7528\u6848\u306b\u3064\u3044\u3066\u5171\u6709\u3057\u610f\u898b\u3092\u4ea4\u63db\u3002\u751f\u6210AI\u6d3b\u7528\u306e\u5b9f\u8df5\u7684\u306a\u30d2\u30f3\u30c8\u3092\u6301\u3061\u5e30\u3063\u3066\u3044\u305f\u3060\u304d\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d6ab0638f9d&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d6ab0638f9d\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" height=\"683\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/64DD15E7-A130-441C-A06B-74C59C2B3ACC_1_105_c.jpeg?w=1024\" alt=\"\" class=\"wp-image-14739\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/64DD15E7-A130-441C-A06B-74C59C2B3ACC_1_105_c.jpeg 1086w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/64DD15E7-A130-441C-A06B-74C59C2B3ACC_1_105_c.jpeg?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/64DD15E7-A130-441C-A06B-74C59C2B3ACC_1_105_c.jpeg?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/64DD15E7-A130-441C-A06B-74C59C2B3ACC_1_105_c.jpeg?w=1024&amp;h=683 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/64DD15E7-A130-441C-A06B-74C59C2B3ACC_1_105_c.jpeg?w=150&amp;h=100 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">\u305d\u306e\u8fd4\u4fe1\u3001AI\u306e Einstein \uff08\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\uff09\u304c\u3084\u3063\u3066\u304a\u304d\u307e\u3059\u3002<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u3053\u306e\u8a18\u4e8b\u3067\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5411\u3051AI\u3001<strong>Service Cloud<\/strong>\u3092\u7d39\u4ecb\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_self\" href=\"https:\/\/www.salesforce.com\/jp\/blog\/jp-customer-service-ai-reply-by-ai-einstein\/\">\u8a18\u4e8b\u3092\u8aad\u3080<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/customer-service-ai-reply-by-ai-einstein-main.jpg\" class=\"attachment-full size-full\" alt=\"\u305d\u306e\u8fd4\u4fe1\u3001AI\u306e Einstein \uff08\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\uff09\u304c\u3084\u3063\u3066\u304a\u304d\u307e\u3059\u3002\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/customer-service-ai-reply-by-ai-einstein-main.jpg 1440w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/customer-service-ai-reply-by-ai-einstein-main.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/customer-service-ai-reply-by-ai-einstein-main.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/customer-service-ai-reply-by-ai-einstein-main.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/customer-service-ai-reply-by-ai-einstein-main.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" id=\"chapter3\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-salesforce-blog-section-heading\">\n\t<h2 class=\"wp-block-salesforce-blog-section-heading__title\">\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"48\" height=\"51\" fill=\"none\" viewBox=\"0 0 48 51\" aria-hidden=\"true\" class=\"wp-block-salesforce-blog-section-heading__icon\"><path fill=\"#032D60\" fill-rule=\"evenodd\" d=\"M8.77 33.525h12c.738 0 1.384-.647 1.384-1.385V10.448c0-1.57-1.662-2.77-2.954-2.77H8.77c-.74 0-1.385.647-1.385 1.385V32.14c0 .738.646 1.385 1.384 1.385Zm36.645-21.6c-.553-.185-1.107.276-1.107.922v22.985c0 .739-.647 1.385-1.385 1.385H5.077c-.739 0-1.385-.646-1.385-1.385V12.94c0-.646-.738-1.108-1.292-.83-1.385.645-2.4 2.122-2.4 3.876v21.23a3.703 3.703 0 0 0 3.692 3.693h15.231c.739 0 1.385.646 1.385 1.385 0 .738.646 1.384 1.384 1.384h4.616c.738 0 1.384-.646 1.384-1.384 0-.739.646-1.385 1.385-1.385h15.23A3.703 3.703 0 0 0 48 37.217V15.986c0-1.939-.646-3.6-2.585-4.062Zm-18.185 21.6h12c.739 0 1.385-.647 1.385-1.385V9.063c0-.739-.646-1.385-1.385-1.385H28.8c-1.385 0-2.954 1.2-2.954 2.77V32.14c0 .738.646 1.385 1.384 1.385\" clip-rule=\"evenodd\" \/><\/svg>\n\t\t\t\t<strong>Chapter 3\u3000Expert Session<\/strong>\t<\/h2>\n<\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-\u65e9\u7a32\u7530\u5927\u5b66-\u5165\u5c71\u6559\u6388\u304c\u8aac\u304f-\u4e21\u5229\u304d\u306e\u7d4c\u55b6-\u3068ai\u306e\u878d\u5408\"><strong>\u65e9\u7a32\u7530\u5927\u5b66 \u5165\u5c71\u6559\u6388\u304c\u8aac\u304f\u300c\u4e21\u5229\u304d\u306e\u7d4c\u55b6\u300d\u3068AI\u306e\u878d\u5408<\/strong><\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u751f\u6210ai\u304c\u3067\u304d\u308b3\u3064\u306e\u3053\u3068\"><strong>\u751f\u6210AI\u304c\u3067\u304d\u308b3\u3064\u306e\u3053\u3068<\/strong><\/h2>\n\n\n\n<p>\u6700\u5f8c\u306f\u3001\u65e9\u7a32\u7530\u5927\u5b66\u30d3\u30b8\u30cd\u30b9\u30b9\u30af\u30fc\u30eb\u306e\u5165\u5c71\u7ae0\u6804\u6559\u6388\u304c\u767b\u58c7\u3002AI\u95a2\u9023\u306e\u4f01\u696d\u3084\u30ad\u30fc\u30d1\u30fc\u30bd\u30f3\u3068\u306e\u4ea4\u6d41\u304c\u591a\u304f\u3001\u751f\u6210AI\u306b\u3064\u3044\u3066\u8b1b\u6f14\u3059\u308b\u6a5f\u4f1a\u3082\u975e\u5e38\u306b\u591a\u3044\u3068\u3044\u3046\u5165\u5c71\u6c0f\u306fAI\u3092\u300c\u81ea\u7136\u8a00\u8a9e\uff06\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u306e\u5927\u9769\u547d\u300d\u3068\u8868\u73fe\u3057\u3001\u300c\u4e16\u754c\u306e\u7d4c\u55b6\u5b66\u304b\u3089\u307f\u308b\u751f\u6210AI\u6642\u4ee3\u3078\u306e\u8996\u5ea7\u300d\u3068\u984c\u3057\u3066\u8b1b\u6f14\u3057\u307e\u3057\u305f\u3002\u305d\u306e\u5185\u5bb9\u3092\u3054\u672c\u4eba\u306e\u5f01\u3067\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d6ab063a48b&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d6ab063a48b\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" height=\"683\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/7A990C4C-F405-445C-9596-0CD5009EFE7A_1_105_c.jpeg?w=1024\" alt=\"\" class=\"wp-image-14743\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/7A990C4C-F405-445C-9596-0CD5009EFE7A_1_105_c.jpeg 1086w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/7A990C4C-F405-445C-9596-0CD5009EFE7A_1_105_c.jpeg?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/7A990C4C-F405-445C-9596-0CD5009EFE7A_1_105_c.jpeg?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/7A990C4C-F405-445C-9596-0CD5009EFE7A_1_105_c.jpeg?w=1024&amp;h=683 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/7A990C4C-F405-445C-9596-0CD5009EFE7A_1_105_c.jpeg?w=150&amp;h=100 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">\u65e9\u7a32\u7530\u5927\u5b66\u5927\u5b66\u9662\u7d4c\u55b6\u7ba1\u7406\u7814\u7a76\u79d1\u65e9\u7a32\u7530\u5927\u5b66\u30d3\u30b8\u30cd\u30b9\u30b9\u30af\u30fc\u30eb\u3000\u5165\u5c71\u7ae0\u6804 \u6559\u6388<br><\/figcaption><\/figure>\n\n\n\n<p><strong>\u5165\u5c71\uff1a<\/strong>\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u304c\u767b\u5834\u3057\u305f\u6642\u3001\u4eca\u306e\u901f\u5ea6\u3084\u4f7f\u3044\u65b9\u3092\u8ab0\u304c\u60f3\u50cf\u3067\u304d\u305f\u3067\u3057\u3087\u3046\u304b\u3002\u5bb6\u3067\u6620\u753b\u3092\u7c21\u5358\u306b\u89b3\u3089\u308c\u305f\u308a\u3001\u4e16\u754c\u4e2d\u306e\u4eba\u3068\u3064\u306a\u304c\u3063\u3066\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u50cd\u3044\u305f\u308a\u3059\u308b\u306a\u3093\u3066\u8ab0\u3082\u60f3\u50cf\u3082\u3057\u306a\u304b\u3063\u305f\u306f\u305a\u3067\u3059\u3002\u30cd\u30c3\u30c8\u306f\u3001\u308f\u305a\u304b20\u5e74\u307b\u3069\u3067\u6025\u6fc0\u306b\u9032\u5316\u3057\u3001\u79c1\u305f\u3061\u306e\u66ae\u3089\u3057\u3084\u4ed5\u4e8b\u3092\u5909\u3048\u3066\u304d\u305f\u3002<\/p>\n\n\n\n<p>\u751f\u6210AI\u306f\u30cd\u30c3\u30c8\u3068\u540c\u3058\u304f\u3089\u3044\u30a4\u30f3\u30d1\u30af\u30c8\u3092\u4e0e\u3048\u308b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3067\u3057\u3087\u3046\u300210\u5e74\u5f8c\u300120\u5e74\u5f8c\u306b\u306f\u3082\u306e\u3059\u3054\u3044\u5909\u9769\u304c\u8d77\u304d\u3066\u3044\u3066\u3001\u3082\u3063\u3068\u79c1\u305f\u3061\u306b\u6d78\u900f\u3057\u3066\u3044\u308b\u306f\u305a\u3002\u751f\u304b\u3055\u306a\u3044\u624b\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u3067\u306f\u3001\u5177\u4f53\u7684\u306b\u751f\u6210AI\u3067\u4f55\u304c\u3067\u304d\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002AI\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u306ePKSA Technology\u5275\u696d\u8005\u3067\u3042\u308b\u4e0a\u91ce\u5c71\u52dd\u4e5f\u6c0f\u304c\u793a\u3057\u305f3\u3064\u306e\u6574\u7406\u8ef8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u77e5\u8b58\u8ef8<\/strong><br>\u30cd\u30c3\u30c8\u306b\u3064\u306a\u304c\u308a\u4e16\u754c\u4e2d\u306e\u3042\u308a\u3068\u3042\u3089\u3086\u308b\u77e5\u8b58\u3092\u5f97\u3089\u308c\u308b\u3053\u3068\u306f\u691c\u7d22\u30b5\u30fc\u30d3\u30b9\u3068\u540c\u69d8\u3067\u3059\u304c\u3001\u751f\u6210AI\u306f\u81ea\u7136\u8a00\u8a9e\u3067\u8cea\u554f\u3067\u304d\u3001\u5727\u5012\u7684\u306b\u3088\u308a\u5e83\u304f\u9ad8\u3044\u7cbe\u5ea6\u3067\u56de\u7b54\u3092\u51fa\u3057\u3066\u304f\u308c\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u62bd\u8c61\u8ef8<\/strong><br>\u4eca\u307e\u3067\u306e\u691c\u7d22\u306f\u77e5\u8b58\u304c\u51fa\u3066\u304f\u308b\u3060\u3051\u3067\u7d42\u308f\u308a\u3067\u3057\u305f\u304c\u3001\u751f\u6210AI\u306f\u300c\u30dd\u30a4\u30f3\u30c8\u306f3\u3064\u300d\u306a\u3069\u3068\u3001\u3082\u306e\u3059\u3054\u304f\u6211\u3005\u306b\u308f\u304b\u308a\u3084\u3059\u3044\u5f62\u3067\u6574\u7406\u3057\u3066\u304f\u308c\u308b\u308f\u3051\u3067\u3059\u3002\u8868\u3084\u30b0\u30e9\u30d5\u306b\u307e\u3068\u3081\u308b\u306e\u3082\u4e00\u77ac\u3067\u3059\u3002<\/li>\n\n\n\n<li><strong>\u8868\u73fe\u8ef8<\/strong><br>1\u3064\u306e\u8868\u73fe\u3092\u3001\u3044\u304f\u3089\u3067\u3082\u5225\u306e\u8868\u73fe\u306b\u5909\u3048\u3066\u304f\u308c\u307e\u3059\u3002\u82f1\u8a9e\u3060\u3063\u305f\u3082\u306e\u3092\u65e5\u672c\u8a9e\u3001\u30b9\u30ef\u30d2\u30ea\u8a9e\u3001\u30a2\u30e9\u30d6\u8a9e\u3067\u3082\u4e00\u77ac\u306b\u5909\u3048\u3066\u304f\u308c\u308b\u308f\u3051\u3067\u3059\u3002\u3055\u3089\u306b\u6700\u8fd1\u3067\u306f\u3001\u8a00\u8449\u3092\u3082\u3068\u306b\u7d75\u3084\u52d5\u753b\u306a\u3069\u30de\u30eb\u30c1\u30e2\u30fc\u30c0\u30eb\u306e\u8868\u73fe\u3082\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d6ab063b10f&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d6ab063b10f\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" height=\"683\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/6ADD9191-90EE-41AD-A0D5-4C7DFA753EE7_1_105_c.jpeg?w=1024\" alt=\"\" class=\"wp-image-14742\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/6ADD9191-90EE-41AD-A0D5-4C7DFA753EE7_1_105_c.jpeg 1086w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/6ADD9191-90EE-41AD-A0D5-4C7DFA753EE7_1_105_c.jpeg?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/6ADD9191-90EE-41AD-A0D5-4C7DFA753EE7_1_105_c.jpeg?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/6ADD9191-90EE-41AD-A0D5-4C7DFA753EE7_1_105_c.jpeg?w=1024&amp;h=683 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/6ADD9191-90EE-41AD-A0D5-4C7DFA753EE7_1_105_c.jpeg?w=150&amp;h=100 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u6025\u6fc0\u306b\u5909\u5316\u3059\u308bai-\u30d9\u30f3\u30c0\u30fc\u4e89\u3044\u3082\u71be\u70c8\"><strong>\u6025\u6fc0\u306b\u5909\u5316\u3059\u308bAI\u3002\u30d9\u30f3\u30c0\u30fc\u4e89\u3044\u3082\u71be\u70c8<\/strong><\/h2>\n\n\n\n<p>\u751f\u6210AI\u306e\u3082\u3046\u4e00\u3064\u91cd\u8981\u306a\u30dd\u30a4\u30f3\u30c8\u3068\u3057\u3066\u300c\u4eba\u3068\u306e\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u304c\u53ef\u80fd\u306a\u9650\u308a\u81ea\u7136\u306b\u300d\u306a\u308a\u3001\u4eba\u306b\u8fd1\u3065\u3044\u3066\u304d\u3066\u3044\u308b\u3053\u3068\u3082\u898b\u9003\u305b\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u4ee5\u524d\u306eAI\u306f\u30d7\u30ed\u30b0\u30e9\u30df\u30f3\u30b0\u304c\u3067\u304d\u306a\u3051\u308c\u3070\u6271\u3048\u306a\u304b\u3063\u305f\u305f\u3081\u5e83\u307e\u308a\u307e\u305b\u3093\u3067\u3057\u305f\u304c\u3001\u4eca\u65e5\u306e\u751f\u6210AI\u306f\u8ab0\u306b\u3067\u3082\u4f7f\u3048\u307e\u3059\u3002\u4eca\u5f8c\u3082\u3063\u3068\u4eba\u306b\u5bc4\u308a\u6dfb\u3063\u3066\u304f\u308b\u3053\u3068\u3092\u60f3\u50cf\u3059\u308b\u3068\u3001\u300c\u8ab0\u3082\u304c\u4f7f\u3046\u5fc5\u8981\u304c\u3042\u308b\u300d\u5b58\u5728\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002\u3053\u306e\u6d41\u308c\u306f\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u3068\u540c\u3058\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4e00\u65b9\u3001\u751f\u6210AI\u306b\u307e\u3064\u308f\u308b\u5909\u5316\u306f\u3042\u307e\u308a\u306b\u3082\u6025\u6fc0\u3067\u3059\u3002\u73fe\u5728\u306eAI\u30d6\u30fc\u30e0\u306e\u304d\u3063\u304b\u3051\u306e\u4e00\u3064\u3068\u306a\u3063\u305f\u56f2\u7881\u30d7\u30ed\u30b0\u30e9\u30e0\u300cAlphaGo\u300d\u3092\u958b\u767a\u3057\u305fDeepMind\u306e\u5171\u540c\u5275\u696d\u8005\u3067\u3042\u308b\u30e0\u30b9\u30bf\u30d5\u30a1\u30fb\u30b9\u30ec\u30a4\u30de\u30f3\u6c0f\u306f\u6628\u5e74\u3001\u751f\u6210AI\u306e\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u4f01\u696dInflection AI\u306e\u5171\u540c\u5275\u696d\u8005\u3068\u3057\u3066\u518d\u3073\u811a\u5149\u3092\u6d74\u3073\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u3044\u304d\u306a\u308a\u8cc7\u91d1\u8abf\u9054\u30678000\u5104\u5186\u3092\u96c6\u3081\u307e\u3057\u305f\u3002\u30b7\u30ea\u30b3\u30f3\u30d0\u30ec\u30fc\u306e\u9802\u70b9\u306b\u3044\u308b\u4e00\u4eba\u3068\u3044\u3046\u3053\u3068\u3082\u3042\u308b\u3067\u3057\u3087\u3046\u304c\u3001\u305d\u308c\u3060\u3051\u751f\u6210AI\u304c\u671f\u5f85\u3055\u308c\u3066\u3044\u308b\u306e\u3060\u3068\u8a00\u3048\u307e\u3059\u3002\u6628\u5e74\u672b\u306b\u5bfe\u8ac7\u3057\u3066\u4eca\u5f8c\u3092\u8a9e\u3063\u3066\u3082\u3089\u3044\u307e\u3057\u305f\u304c\u3001\u305d\u308c\u304b\u3089\u534a\u5e74\u3082\u7d4c\u305f\u306a\u3044\u3046\u3061\u306bB to 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src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-difference-between-chatbot-and-ai-agent-cta02.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-difference-between-chatbot-and-ai-agent-cta02.png 1440w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-difference-between-chatbot-and-ai-agent-cta02.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-difference-between-chatbot-and-ai-agent-cta02.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-difference-between-chatbot-and-ai-agent-cta02.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-difference-between-chatbot-and-ai-agent-cta02.png?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 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id=\"h-ai\u304c-\u4e21\u5229\u304d\u306e\u7d4c\u55b6-\u306b\u3082\u305f\u3089\u3059\u30a4\u30f3\u30d1\u30af\u30c8\"><strong>AI\u304c\u300c\u4e21\u5229\u304d\u306e\u7d4c\u55b6\u300d\u306b\u3082\u305f\u3089\u3059\u30a4\u30f3\u30d1\u30af\u30c8<\/strong><\/h2>\n\n\n\n<p>\u8a71\u984c\u3092\u5909\u3048\u3066\u305d\u3082\u305d\u3082\u306e\u8a71\u3092\u3057\u307e\u3059\u304c\u3001\u751f\u6210AI\u306f\u30d3\u30b8\u30cd\u30b9\u30b7\u30fc\u30f3\u3067\u4f55\u306e\u305f\u3081\u306b\u3042\u308b\u306e\u304b\u3002\u305d\u308c\u306f\u3084\u306f\u308a\u300c\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u305f\u3081\u300d\u3067\u3059\u3002\u3053\u3053\u3067\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u306f\u6280\u8853\u7684\u306a\u3082\u306e\u3067\u306f\u306a\u304f\u3001\u5c11\u3057\u3067\u3082\u4f01\u696d\u304c\u5909\u5316\u3057\u3066\u4e16\u306e\u4e2d\u306b\u65b0\u3057\u3044\u4fa1\u5024\u3092\u51fa\u3057\u3066\u3044\u304f\u3053\u3068\u3092\u6307\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30b3\u30ed\u30ca\u524d\u3082\u5f8c\u3082\u3001\u7d4c\u55b6\u306e\u672c\u8cea\u306f\u5909\u308f\u3063\u3066\u3044\u307e\u305b\u3093\u3002\u305f\u3060\u3001\u4e0d\u78ba\u5b9f\u6027\u304c\u5727\u5012\u7684\u306b\u9ad8\u307e\u308a\u3001\u5909\u5316\u3092\u4f59\u5100\u306a\u304f\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u8cc7\u6e90\u9ad8\u3068\u5186\u5b89\u3001\u4eba\u624b\u4e0d\u8db3\u3001\u305d\u3053\u306bAI\u3092\u542b\u3081\u305f\u65b0\u3057\u3044\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u304c\u3084\u3063\u3066\u304d\u305f\u3002\u306e\u3093\u3073\u308a\u3068\u300c\u3046\u3061\u306e\u696d\u754c\u306f\u5927\u4e08\u592b\u3060\u308d\u3046\u300d\u3068\u601d\u3063\u3066\u3044\u308b\u3068\u3001\u696d\u754c\u3054\u3068\u306a\u304f\u306a\u308a\u304b\u306d\u307e\u305b\u3093\u3002\u5909\u5316\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u304c\u52dd\u8ca0\u3092\u5206\u3051\u308b\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3082\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3066\u4ed6\u793e\u306e\u304a\u5ba2\u3055\u307e\u3092\u81ea\u793e\u306b\u5f15\u304d\u3064\u3051\u308b\u305f\u3081\u306b\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u5909\u5316\u304c\u5fc5\u8981\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306f\u30bc\u30ed\u304b\u3089\u3067\u306f\u306a\u304f\u3001\u4e16\u306e\u4e2d\u306b\u3042\u308b\u300c\u65e2\u5b58\u306e\u77e5\u300d\u306e\u65b0\u3057\u3044\u7d44\u307f\u5408\u308f\u305b\u304b\u3089\u751f\u307e\u308c\u307e\u3059\u3002\u3053\u308c\u306f\u30b7\u30e5\u30f3\u30da\u30fc\u30bf\u30fc\u304c90\u5e74\u524d\u306b\u300c\u30cb\u30e5\u30fc\u30b3\u30f3\u30d3\u30cd\u30fc\u30b7\u30e7\u30f3\uff08\u65b0\u7d50\u5408\uff09\u300d\u3068\u547c\u3093\u3067\u89e3\u8aac\u3057\u3001\u3044\u307e\u3060\u306b\u975e\u5e38\u306b\u91cd\u8981\u306a\u7d4c\u55b6\u5b66\u306e\u57fa\u672c\u4e2d\u306e\u57fa\u672c\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u306a\u308b\u3079\u304f\u81ea\u5206\u304b\u3089\u96e2\u308c\u305f\u9060\u304f\u306e\u77e5\u3092\u5e45\u5e83\u304f\u305f\u304f\u3055\u3093\u898b\u3066\u3001\u305d\u308c\u3092\u6301\u3061\u5e30\u3063\u3066\u304d\u3066\u81ea\u5206\u305f\u3061\u306e\u77e5\u3068\u65b0\u3057\u304f\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u304c\u91cd\u8981\u3002\u3068\u3053\u308d\u304c\u4eba\u9593\u306f\u3001\u76ee\u306e\u524d\u306b\u3042\u308b\u3082\u306e\u3060\u3051\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u50be\u5411\u304c\u3042\u308a\u307e\u3059\u3002\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u60a9\u3093\u3067\u3044\u308b\u4f1a\u793e\u306e\u591a\u304f\u306f\u6b74\u53f2\u304c\u9577\u3044\u3002\u3057\u304b\u3082\u65b0\u5352\u4e00\u62ec\u63a1\u7528\u3067\u7d42\u8eab\u96c7\u7528\u306a\u306e\u3067\u3001\u540c\u3058\u3088\u3046\u306a\u4eba\u3068\u305a\u3063\u3068\u4e00\u7dd2\u306b\u904e\u3054\u3059\u3053\u3068\u306b\u306a\u308a\u3001\u65b0\u3057\u3044\u77e5\u3068\u65e2\u5b58\u306e\u77e5\u306e\u7d44\u307f\u5408\u308f\u305b\u304c\u3067\u304d\u3066\u3044\u306a\u3044\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d6ab063d7aa&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d6ab063d7aa\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" height=\"683\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/E34DC7E9-438D-423A-B5F5-33B0C6113F0E_1_105_c.jpeg?w=1024\" alt=\"\" class=\"wp-image-14745\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/E34DC7E9-438D-423A-B5F5-33B0C6113F0E_1_105_c.jpeg 1086w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/E34DC7E9-438D-423A-B5F5-33B0C6113F0E_1_105_c.jpeg?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/E34DC7E9-438D-423A-B5F5-33B0C6113F0E_1_105_c.jpeg?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/E34DC7E9-438D-423A-B5F5-33B0C6113F0E_1_105_c.jpeg?w=1024&amp;h=683 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/E34DC7E9-438D-423A-B5F5-33B0C6113F0E_1_105_c.jpeg?w=150&amp;h=100 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" 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srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/56A25D8A-EBEE-41CF-B7EB-9B732B4F209D_1_105_c.jpeg 1086w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/56A25D8A-EBEE-41CF-B7EB-9B732B4F209D_1_105_c.jpeg?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/56A25D8A-EBEE-41CF-B7EB-9B732B4F209D_1_105_c.jpeg?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/56A25D8A-EBEE-41CF-B7EB-9B732B4F209D_1_105_c.jpeg?w=1024&amp;h=683 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/09\/56A25D8A-EBEE-41CF-B7EB-9B732B4F209D_1_105_c.jpeg?w=150&amp;h=100 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" 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class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc \u751f\u6210AI\u6d3b\u7528\u306e\u6700\u524d\u7dda<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\"><strong>\u3010\u751f\u6210AI\u3067\u7d048\u5272\u5de5\u6570\u524a\u6e1b\u3011<\/strong><br>\u5bcc\u58eb\u901a\u306eSalesforce\u30b5\u30dd\u30fc\u30c8\u30c7\u30b9\u30af\u304c\u6311\u3080\u9867\u5ba2\u4f53\u9a13\u3068\u751f\u7523\u6027\u306e\u5411\u4e0a\u3068\u306f<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_self\" href=\"https:\/\/www.salesforce.com\/jp\/blog\/jp-fujitsu-ai-casestudy\/\">\u8a18\u4e8b\u3092\u8aad\u3080<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/03\/jp-fujitsu-ai-casestudy-img03.jpg\" class=\"attachment-full size-full\" alt=\"\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc \u751f\u6210AI\u6d3b\u7528\u306e\u6700\u524d\u7dda\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/03\/jp-fujitsu-ai-casestudy-img03.jpg 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/03\/jp-fujitsu-ai-casestudy-img03.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/03\/jp-fujitsu-ai-casestudy-img03.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-salesforce-blog-multi-offer\">\n\t<div>\n\t\t\n\n<div class=\"alignfull wp-block-salesforce-blog-section-heading\">\n\t<h2 class=\"wp-block-salesforce-blog-section-heading__title\">\n\t\t\t\t\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u95a2\u9023\u8a18\u4e8b\t<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column wp-block-salesforce-blog-multi-offer__featured-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/jp-difference-between-chatbot-and-ai-agent\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure class=\"wp-block-salesforce-blog-multi-offer-card__image\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-difference-between-chatbot-and-ai-agent-main.png?w=300\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-difference-between-chatbot-and-ai-agent-main.png 1440w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-difference-between-chatbot-and-ai-agent-main.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-difference-between-chatbot-and-ai-agent-main.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-difference-between-chatbot-and-ai-agent-main.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-difference-between-chatbot-and-ai-agent-main.png?w=150&amp;h=84 150w\" alt=\"\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u9055\u3044\u3068\u306f\u4f55\u304b\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 class=\"wp-block-salesforce-blog-multi-offer-card__title\">\n\t\t\t\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u9055\u3044\u3068\u306f\uff1f\u5f79\u5272\u3084\u9078\u3073\u65b9\u3092\u89e3\u8aac\t\t<\/h4>\n\t<\/a>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-column wp-block-salesforce-blog-multi-offer__supporting-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/call-center-burnout\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure class=\"wp-block-salesforce-blog-multi-offer-card__image\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/05\/call-center-burnout-main.png?w=300\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/05\/call-center-burnout-main.png 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/05\/call-center-burnout-main.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/05\/call-center-burnout-main.png?w=150&amp;h=84 150w\" alt=\"\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u306e\u5b9f\u614b\u30028\u3064\u306e\u5146\u5019\u3068\u514b\u670d\u65b9\u6cd5\u3068\u306f\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 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https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-ai-e-design-casestudy-main-.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-ai-e-design-casestudy-main-.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-ai-e-design-casestudy-main-.png?w=150&amp;h=84 150w\" alt=\"\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 class=\"wp-block-salesforce-blog-multi-offer-card__title\">\n\t\t\tAI\u3067\u9032\u5316\u3059\u308b\u30a4\u30fc\u30c7\u30b6\u30a4\u30f3\u640d\u4fdd\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\t\t<\/h4>\n\t<\/a>\n<\/div>\n\n\n\n<div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/what-is-good-customer-service\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure 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