{"id":15824,"date":"2024-10-08T12:53:17","date_gmt":"2024-10-08T03:53:17","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=15824"},"modified":"2024-11-18T18:36:08","modified_gmt":"2024-11-18T09:36:08","slug":"ai-for-telecom-customer-service","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/blog\/ai-for-telecom-customer-service\/","title":{"rendered":"\u3010\u901a\u4fe1\u4e8b\u696d\u8005\u5fc5\u8aad\u3011\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5411\u4e0a\u306e\u305f\u3081\u3001\u4eca\u3059\u3050\u5c0e\u5165\u3059\u3079\u304d4\u3064\u306eAI\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3"},"content":{"rendered":"\n<p>\u901a\u4fe1\u4e8b\u696d\u8005\u306f\u3001\u89e3\u7d04\u3092\u6e1b\u3089\u3059\u305f\u3081\u306b\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u306e\u6539\u5584\u306b\u6ce8\u529b\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u6b21\u306e\u30ec\u30d9\u30eb\u306b\u5f15\u304d\u4e0a\u3052\u308b\u305f\u3081\u306b\u30c7\u30fc\u30bf\u3068AI\u306b\u6ce8\u76ee\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3057\u304b\u3057\u3001AI\u3092\u4f7f\u3063\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u306f\u591a\u304f\u306e\u4e0d\u900f\u660e\u3055\u304c\u3042\u308a\u307e\u3059\u3002\u306a\u305c\u306a\u3089\u3001\u305d\u308c\u304c\u65b0\u305f\u306a\u30ea\u30b9\u30af\u3092\u751f\u307f\u51fa\u3059\u53ef\u80fd\u6027\u304c\u3042\u308a\u3001ROI(\u6295\u8cc7\u5bfe\u52b9\u679c)\u304c\u78ba\u5b9f\u3067\u306f\u306a\u3044\u305f\u3081\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u898f\u5236\u306e\u53b3\u3057\u3044\u901a\u4fe1\u696d\u754c\u3067\u306f\u3001\u653f\u5e9c\u6a5f\u95a2\u7b49\u304b\u3089\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u5b89\u5168\u6027\u306e\u4fdd\u8a3c\u3092\u6c42\u3081\u3089\u308c\u3066\u304a\u308a\u3001\u30c7\u30fc\u30bf\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u306f\u6700\u512a\u5148\u4e8b\u9805\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u305f\u3081\u3001\u81ea\u793e\u5185\u306b\u3066AI\u3092\u6d3b\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u958b\u767a\u3059\u308b\u65b9\u304c\u5b89\u5fc3\u3068\u8003\u3048\u308b\u4f01\u696d\u3082\u3042\u308a\u307e\u3059\u304c\u3001\u6280\u8853\u306f\u6025\u901f\u306b\u9032\u5316\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u6a5f\u80fd\u3082\u540c\u3058\u30da\u30fc\u30b9\u3067\u9032\u6b69\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u6a5f\u80fd\u304c\u5145\u5b9f\u3057\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u3001\u30b9\u30d4\u30fc\u30c9\u3084\u5c0e\u5165\u306e\u5bb9\u6613\u3055\u3001\u898f\u5236\u9075\u5b88\u3078\u306e\u914d\u616e\u306e\u89b3\u70b9\u304b\u3089\u8a55\u4fa1\u3055\u308c\u3066\u304a\u308a\u3001\u63a1\u7528\u3055\u308c\u308b\u30b1\u30fc\u30b9\u304c\u6025\u5897\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4f01\u696d\u306f\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3092\u72a0\u7272\u306b\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u72ec\u81ea\u306e\u751f\u6210AI\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u958b\u767a\u306b\u4f55\u5343\u6642\u9593\u3082\u8cbb\u3084\u3059\u3053\u3068\u306a\u304f\u3001\u3059\u3050\u306b\u5b9f\u7528\u5316\u3067\u304d\u308bSaaS\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u4f7f\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002AI\u306e\u5c0e\u5165\u306f\u601d\u3063\u3066\u3044\u308b\u3088\u308a\u3082\u305a\u3063\u3068\u7c21\u5358\u3067\u5b89\u5168\u306b\u306a\u3063\u3066\u304d\u3066\u3044\u307e\u3059<\/p>\n\n\n\n<p>\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001\u901a\u4fe1\u4e8b\u696d\u8005\u304c\u4eca\u3059\u3050AI\u3092\u4f7f\u3063\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3067\u304d\u308b4\u3064\u306e\u65b9\u6cd5\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong>\u30aa\u30fc\u30c0\u30fc\u51e6\u7406\u306e\u30a8\u30e9\u30fc\u30ec\u30fc\u30c8\u3092\u6539\u5584\u3059\u308b\u30b7\u30f3\u30d7\u30eb\u306a\u89e3\u6c7a\u7b56<\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\"><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_self\" href=\"https:\/\/www.salesforce.com\/jp\/blog\/telecom-order-management\/\">\u8a18\u4e8b\u3092\u8aad\u3080<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"575\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/2024_08_OrderFallout_A.jpg\" class=\"attachment-full size-full\" alt=\"\u3010\u901a\u4fe1\u696d\u754c\u00d7AI\u3011\u30aa\u30fc\u30c0\u30fc\u51e6\u7406\u306e\u30a8\u30e9\u30fc\u30ec\u30fc\u30c8\u3092\u524a\u6e1b\u3059\u308b\u30b7\u30f3\u30d7\u30eb\u306a\u89e3\u6c7a\u7b56\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/2024_08_OrderFallout_A.jpg 1500w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/2024_08_OrderFallout_A.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/2024_08_OrderFallout_A.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/2024_08_OrderFallout_A.jpg?w=1024&amp;h=575 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/2024_08_OrderFallout_A.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>\u76ee\u6b21<\/h2><ul><li><a href=\"#h-1-\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\" data-level=\"2\">1. \u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/a><\/li><li><a href=\"#h-2-\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u6700\u9069\u5316\" data-level=\"2\">2. \u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u6700\u9069\u5316<\/a><\/li><li><a href=\"#h-3-\u97f3\u58f0\u8a8d\u8b58\u3068\u4f1a\u8a71\u5206\u6790\" data-level=\"2\">3. \u97f3\u58f0\u8a8d\u8b58\u3068\u4f1a\u8a71\u5206\u6790<\/a><\/li><li><a href=\"#h-4-\u9867\u5ba2\u5411\u3051\u30e1\u30c3\u30bb\u30fc\u30b8\u3068\u30ca\u30ec\u30c3\u30b8\u306e\u4f5c\u6210\" data-level=\"2\">4. \u9867\u5ba2\u5411\u3051\u30e1\u30c3\u30bb\u30fc\u30b8\u3068\u30ca\u30ec\u30c3\u30b8\u306e\u4f5c\u6210<\/a><\/li><li><a href=\"#h-\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306bai\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u4eab\u53d7\u3057\u3088\u3046\" data-level=\"2\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306bAI\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u4eab\u53d7\u3057\u3088\u3046<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-1-\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\">1. <strong>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/strong><\/h2>\n\n\n\n<p>\u901a\u4fe1\u696d\u754c\u3067\u306f\u9577\u5e74\u3001\u9867\u5ba2\u306e\u5f85\u3061\u6642\u9593\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306b\u4e88\u6e2cAI\u3092\u5229\u7528\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u8fd1\u5e74\u3001\u751f\u6210AI\u642d\u8f09\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3067\u5e83\u304f\u5229\u7528\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u304c\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u308b\u305f\u3081\u306b\u3001\u4f55\u6642\u9593\u3082\u5f85\u305f\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u304b\u3063\u305f\u6642\u4ee3\u306f\u7d42\u308f\u308a\u307e\u3057\u305f\u3002\u4eca\u3084\u9867\u5ba2\u306f\u3001\u4e88\u6e2cAI\u3068\u751f\u6210AI\u306e\u4e21\u65b9\u3092\u6d3b\u7528\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30dc\u30c3\u30c8\u306b\u5373\u5ea7\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3001\u69d8\u3005\u306a\u554f\u984c\u3092\u89e3\u6c7a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4e88\u6e2cAI\u306f\u3001\u9867\u5ba2\u3092\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30ea\u30bd\u30fc\u30b9\u306b\u8a98\u5c0e\u3059\u308b\u6a5f\u80fd\u306a\u3069\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<a href=\"https:\/\/www.salesforce.com\/jp\/service\/customer-service-chatbot\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30b5\u30fc\u30d3\u30b9\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/a>\u306f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5fdc\u7b54\u3092\u63d0\u4f9b\u3057\u305f\u308a\u3001\u30eb\u30fc\u30c1\u30f3\u30bf\u30b9\u30af\u3092\u81ea\u52d5\u5316\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"T-Mobile Unlocks Magical Customer Solutions With AI + Data + CRM | Salesforce\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/gaNjg08SIyU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><figcaption class=\"wp-element-caption\">T-Mobile \u304c AI\u3001\u30c7\u30fc\u30bf\u3001CRM \u3092\u4f7f\u7528\u3057\u3066\u9867\u5ba2\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3059\u308b\u65b9\u6cd5<\/figcaption><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>\u591a\u304f\u306e\u5834\u5408\u3001\u30b7\u30f3\u30d7\u30eb\u306a\u554f\u3044\u5408\u308f\u305b\u306f\u30dc\u30c3\u30c8\u304c\u89e3\u6c7a\u3067\u304d\u308b\u3053\u3068\u304c\u591a\u304f\u3001\u305d\u306e\u7d50\u679c\u3001\u5f85\u3061\u6642\u9593\u304c\u306a\u304f\u306a\u308a\u3001\u304a\u5ba2\u69d8\u306e\u554f\u3044\u5408\u308f\u305b\u6642\u9593\u3082\u77ed\u7e2e\u3055\u308c\u3001\u9867\u5ba2\u4f53\u9a13\u306b\u826f\u3044\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u3002\u307e\u305f\u3001\u3088\u308a\u91cd\u8981\u306a\u306e\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u8907\u96d1\u306a\u30b1\u30fc\u30b9\u306b\u96c6\u4e2d\u3057\u3066\u52b9\u7387\u7684\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-2-\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u6700\u9069\u5316\">2. <strong>\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u6700\u9069\u5316<\/strong><\/h2>\n\n\n\n<p>AI\u3092\u642d\u8f09\u3057\u305f\u30dc\u30c3\u30c8\u306b\u3088\u3063\u3066\u5358\u7d14\u306a\u554f\u3044\u5408\u308f\u305b\u304c\u51e6\u7406\u3055\u308c\u3066\u3044\u308b\u3068\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5bfe\u5fdc\u304c\u5fc5\u8981\u306a\u30b1\u30fc\u30b9\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4e88\u6e2cAI\u306f\u3001\u53d7\u4fe1\u3057\u305f\u30b1\u30fc\u30b9\u3092\u5206\u6790\u30fb\u5206\u985e\u3057\u3001\u6700\u3082\u9069\u5207\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u8ee2\u9001\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u62c5\u5f53\u8005\u3092\u63a2\u3057\u56de\u308a\u3001\u9867\u5ba2\u3092\u90e8\u7f72\u304b\u3089\u90e8\u7f72\u306b\u8ee2\u9001\u3059\u308b\u6642\u9593\u306e\u304b\u304b\u308b\u30d7\u30ed\u30bb\u30b9\u304c\u306a\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u306f\u9867\u5ba2\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u5b9f\u969b\u300148%\u306e\u9867\u5ba2\u306f<a href=\"https:\/\/www.salesforce.com\/jp\/resources\/research-reports\/state-of-the-connected-customer\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u3088\u308a\u826f\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u6c42\u3081\u3066\u30d6\u30e9\u30f3\u30c9\u3092\u5909\u3048\u305f\u7d4c\u9a13\u304c\u3042\u308a<\/a>\u300188%\u306e\u9867\u5ba2\u306f\u826f\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u53d7\u3051\u308b\u3068\u518d\u8cfc\u5165\u3059\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308b\u3068\u7b54\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u62c5\u5f53\u8005\u304c\u6848\u4ef6\u3068\u30de\u30c3\u30c1\u30f3\u30b0\u3055\u308c\u308b\u3068\u3001AI\u3092\u4f7f\u3063\u3066\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u63a8\u5968\u3084\u4e88\u6e2c\u3092\u884c\u3044\u3001\u56de\u7b54\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u7d20\u65e9\u304f\u898b\u3064\u3051\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u3092\u63a2\u3057\u56de\u308b\u4ee3\u308f\u308a\u306b\u3001\u691c\u7d22\u30d0\u30fc\u306b\u8cea\u554f\u3092\u5165\u529b\u3059\u308b\u3068\u3001\u30bd\u30fc\u30b9\u8cc7\u6599\u3092\u5f15\u7528\u3057\u8981\u7d04\u3055\u308c\u305f\u56de\u7b54\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002\u4f1a\u793e\u306e\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306b\u7d20\u65e9\u304f\u7c21\u5358\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u72b6\u6cc1\u306b\u5408\u308f\u305b\u305f\u63a8\u5968\u56de\u7b54\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u306f\u3001\u901a\u4fe1\u696d\u754c\u306b\u304a\u3051\u308b\u9867\u5ba2\u304b\u3089\u306e\u30af\u30ec\u30fc\u30e0\u4e0a\u4f4d\u3092\u5360\u3081\u308b\u300c\u8acb\u6c42\u30fb\u4fa1\u683c\u30fb\u652f\u6255\u3044\u300d\u306e\u554f\u984c\u3067\u3082\u6d3b\u8e8d\u3057\u307e\u3059\u3002\u8acb\u6c42\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u306e\u60c5\u5831\u3092\u9023\u643a\u3057\u3001AI \u3067\u306e\u5206\u6790\u3084\u8981\u7d04\u6a5f\u80fd\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u8acb\u6c42\u60c5\u5831\u3084\u652f\u6255\u3044\u5c65\u6b74\u306a\u3069\u9867\u5ba2\u306e\u30c7\u30fc\u30bf\u3092\u3088\u308a\u4fca\u654f\u304b\u3064\u8a73\u7d30\u306b\u628a\u63e1\u3067\u304d\u308b\u307b\u304b\u3001AI\u304c\u63a8\u5968\u3059\u308b\u9069\u5207\u306a\u30d7\u30e9\u30f3\u3068\u3044\u3063\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u3082\u5f97\u3089\u308c\u308b\u305f\u3081\u3001\u65e9\u671f\u306b\u554f\u984c\u3092\u89e3\u6c7a\u3057\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6700\u65b0\u4e8b\u60c5 &#8211; AI&amp;\u81ea\u52d5\u5316\u7bc7<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">AI\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u3082\u305f\u3089\u3059\u771f\u4fa1\u3068\u306f<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/service\/state-of-customer-service-automation-ai-ed\/?d=blog-body-cta-banner1\">\u4eca\u3059\u3050\u8cc7\u6599\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/ai-for-telecom-customer-service-cta1.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/ai-for-telecom-customer-service-cta1.jpg 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/ai-for-telecom-customer-service-cta1.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/ai-for-telecom-customer-service-cta1.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-3-\u97f3\u58f0\u8a8d\u8b58\u3068\u4f1a\u8a71\u5206\u6790\"><strong>3. 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class=\"wp-block-heading\" id=\"h-4-\u9867\u5ba2\u5411\u3051\u30e1\u30c3\u30bb\u30fc\u30b8\u3068\u30ca\u30ec\u30c3\u30b8\u306e\u4f5c\u6210\"><strong>4. 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href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/industries\/communications\/what-is-next-gen-operations-for-comms\/?d=blog-body-cta-banner2\">\u7121\u6599\u3067\u8cc7\u6599\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/10\/ai-for-telecom-customer-service-cta2.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/10\/ai-for-telecom-customer-service-cta2.png 1440w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/10\/ai-for-telecom-customer-service-cta2.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/10\/ai-for-telecom-customer-service-cta2.png?w=768&amp;h=432 768w, 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