{"id":16547,"date":"2024-10-25T15:12:45","date_gmt":"2024-10-25T06:12:45","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=16547"},"modified":"2025-09-02T14:47:22","modified_gmt":"2025-09-02T05:47:22","slug":"slack-improves-customer-service","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/blog\/slack-improves-customer-service\/","title":{"rendered":"Salesforce\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u306fSlack\u3092\u6d3b\u7528\u3057\u3001\u30b1\u30fc\u30b9\u89e3\u6c7a\u7387\u306e29%\u5411\u4e0a\u3092\u9054\u6210"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-\u5c0e\u5165\u88fd\u54c1\">\u5c0e\u5165\u88fd\u54c1<\/h2>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-94bc23d7 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-style-default is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-4b2eccd6 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/www.salesforce.com\/jp\/slack\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"64\" height=\"64\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/10\/placeholder13.svg\" alt=\"\" class=\"wp-image-16550\" style=\"width:80px\"\/><\/a><\/figure>\n\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/www.salesforce.com\/jp\/slack\/\" target=\"_blank\" rel=\"noreferrer noopener\">Slack<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-style-default is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-4b2eccd6 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/www.salesforce.com\/jp\/service\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/10\/service-day.svg\" alt=\"\" class=\"wp-image-16551\" style=\"width:80px\"\/><\/a><\/figure>\n\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/www.salesforce.com\/jp\/service\/\" target=\"_blank\" rel=\"noreferrer noopener\">Service Cloud<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"is-style-section-subheading has-blue-20-color has-text-color has-link-color wp-elements-91645d701145ceec9111fb0bcde31698\"><strong>Slack\u3068Service Cloud\u306e\u304a\u304b\u3052\u3067\u3001Salesforce\u306e\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9023\u643a\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u30b1\u30fc\u30b9\u30b9\u30a6\u30a9\u30fc\u30df\u30f3\u30b0\u3001\u7d71\u5408\u3055\u308c\u305f\u30c4\u30fc\u30eb\u3001\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30d0\u30c3\u30af\u30ed\u30b0\u309264%\u524a\u6e1b\u3057\u3001\u89e3\u6c7a\u306b\u8981\u3059\u308b\u6642\u9593\u309229%\u77ed\u7e2e\u3067\u304d\u307e\u3057\u305f\u3002<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u8ab2\u984c\">\u8ab2\u984c<\/h2>\n\n\n\n<p><strong>\u8907\u6570\u306e\u30c1\u30e3\u30c3\u30c8\u30a2\u30d7\u30ea\u3092\u4f75\u7528\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u6df7\u4e71\u3068\u89e3\u6c7a\u6642\u9593\u306e\u9045\u5ef6\u304c\u767a\u751f<\/strong><\/p>\n\n\n\n<p>\u304a\u5ba2\u69d8\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30b0\u30eb\u30fc\u30d7\uff08CSG\uff09\u3067\u30b5\u30fc\u30d3\u30b9\u30c1\u30b1\u30c3\u30c8\u3092\u5229\u7528\u3059\u308b\u3068\u3001\u591a\u304f\u306e\u5834\u5408\u3001\u89e3\u6c7a\u307e\u3067\u306b\u8907\u6570\u306e\u30c1\u30fc\u30e0\u3092\u7d4c\u7531\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002\u3057\u304b\u3057\u3001Salesforce\u306e\u5404\u30c1\u30fc\u30e0\u306f\u3001Google Hangouts\u3001\u30e1\u30fc\u30eb\u3001\u30c6\u30ad\u30b9\u30c8\u306a\u3069\u3001\u7570\u306a\u308b\u30a2\u30d7\u30ea\u3067\u696d\u52d9\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u7ba1\u7406\u3057\u3066\u3044\u307e\u3059\u3002\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u4f1a\u8a71\u3092\u4f55\u5ea6\u3082\u5207\u308a\u66ff\u3048\u308b\u5fc5\u8981\u304c\u3042\u308a\u3001\u91cd\u8981\u306a\u524d\u5f8c\u95a2\u4fc2\u3092\u898b\u5931\u3046\u5371\u967a\u304c\u3042\u308a\u307e\u3057\u305f\u3002\u4e00\u5143\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u6301\u305f\u306a\u3044\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306f\u3001\u304a\u5ba2\u69d8\u304c\u6c42\u3081\u308b\u30b9\u30d4\u30fc\u30c9\u3067\u30b1\u30fc\u30b9\u3092\u89e3\u6c7a\u3067\u304d\u306a\u3044\u72b6\u6cc1\u3067\u3057\u305f\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-salesforce\u306e\u89e3\u6c7a\u6cd5\">Salesforce\u306e\u89e3\u6c7a\u6cd5<\/h2>\n\n\n\n<p><strong>\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306fSlack\u306e\u30b1\u30fc\u30b9\u30b9\u30a6\u30a9\u30fc\u30df\u30f3\u30b0\u3067\u30d0\u30c3\u30af\u30ed\u30b0\u309264%\u524a\u6e1b <\/strong><\/p>\n\n\n\n<p>\u73fe\u5728\u3001Salesforce\u306e\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306fSlack\u3092\u6d3b\u7528\u3057\u3001\u95a2\u9023\u3059\u308b\u90e8\u9580\u306e\u67a0\u3092\u8d8a\u3048\u305f\u3059\u3079\u3066\u306e\u30c1\u30fc\u30e0\u30681\u304b\u6240\u3067\u9023\u643a\u3057\u3066\u3044\u307e\u3059\u3002\u30aa\u30fc\u30d7\u30f3\u30b1\u30fc\u30b9\u306b\u95a2\u3059\u308b\u4f1a\u8a71\u306f\u3059\u3079\u3066Slack\u306e<a href=\"https:\/\/slack.com\/help\/articles\/360017938993-What-is-a-channel\" target=\"_blank\" rel=\"noreferrer noopener\">\u30c1\u30e3\u30f3\u30cd\u30eb<\/a>\u3068<a href=\"https:\/\/slack.com\/help\/articles\/115000769927-Use-threads-to-organize-discussions-\" target=\"_blank\" rel=\"noreferrer noopener\">\u30b9\u30ec\u30c3\u30c9<\/a>\u3067\u9032\u3081\u3066\u3044\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u5927\u53e3\u9867\u5ba2\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u200c\u91cd\u5927\u306a\u554f\u984c\u304c\u767a\u751f\u3057\u3066\u3082\u3001\u62c5\u5f53\u8005\u306f\u5c02\u7528\u306e\u30c1\u30e3\u30f3\u30cd\u30eb\u3067\u4e92\u3044\u306b\u9023\u643a\u3057\u3001\u8907\u6570\u4eba\u3067\u30b1\u30fc\u30b9\u306b\u96c6\u4e2d\u5bfe\u5fdc\uff08\u30b9\u30a6\u30a9\u30fc\u30df\u30f3\u30b0\uff09\u3067\u304d\u307e\u3059\u3002\u30b9\u30a6\u30a9\u30fc\u30df\u30f3\u30b0\u3068\u306f\u3001\u5168\u54e1\u304c\u7279\u5b9a\u306e\u30b1\u30fc\u30b9\u306b\u96c6\u4e2d\u3057\u3066\u53c2\u52a0\u3057\u3001\u89e3\u6c7a\u3078\u3068\u5c0e\u304f\u624b\u6cd5\u3067\u3059\u3002\u30b1\u30fc\u30b9\u30aa\u30fc\u30ca\u30fc\u306f\u305d\u306e\u307e\u307e\u30e1\u30a4\u30f3\u62c5\u5f53\u8005\u3068\u306a\u308b\u306e\u3067\u5f15\u304d\u7d99\u304e\u304c\u5c11\u306a\u304f\u306a\u308a\u3001\u7d99\u7d9a\u6027\u3092\u4fdd\u3064\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p class=\"is-style-eyebrow\">\u30c1\u30fc\u30e0\u306b\u5bfe\u3059\u308b\u4e3b\u306a\u30e1\u30ea\u30c3\u30c8\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u52b9\u7387\uff1a\u7d4c\u9a13\u5024\u306e\u4f4e\u3044\u62c5\u5f53\u8005\u306b\u306f\u3001\u30b1\u30fc\u30b9\u306e\u5272\u308a\u5f53\u3066\u3092\u5c11\u306a\u304f\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u30b9\u30d4\u30fc\u30c9\uff1a\u8907\u6570\u306e\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u304c1\u304b\u6240\u3067\u8fc5\u901f\u306b\u30b5\u30fc\u30d3\u30b9\u306e\u56de\u7b54\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u30ea\u30bd\u30fc\u30b9\u306e\u96c6\u4e2d\uff1a\u62c5\u5f53\u8005\u306f\u30eb\u30fc\u30c6\u30a3\u30f3\u30bf\u30b9\u30af\u306b\u304b\u3051\u308b\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3001\u8907\u96d1\u306a\u30b1\u30fc\u30b9\u306b\u3088\u308a\u591a\u304f\u306e\u6642\u9593\u3092\u5272\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u3053\u3046\u3057\u305f\u30e1\u30ea\u30c3\u30c8\u306b\u3088\u308a\u3001\u62c5\u5f53\u8005\u306f\u901f\u3084\u304b\u306b\u30b1\u30fc\u30b9\u3092\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306f\u30d0\u30c3\u30af\u30ed\u30b0\u309264%\u524a\u6e1b\u3067\u304d\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p><strong>Workflow Builder\u3067\u624b\u4f5c\u696d\u3092\u81ea\u52d5\u5316\u3057\u3001\u62c5\u5f53\u8005\u306e\u7a7a\u304d\u6642\u9593\u3092\u5897\u3084\u3059<\/strong><\/p>\n\n\n\n<p>\u62c5\u5f53\u8005\u306f\u3001Slack\u306e<a href=\"https:\/\/slack.com\/features\/workflow-automation\" target=\"_blank\" rel=\"noreferrer noopener\">Workflow Builder<\/a>\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30eb\u30fc\u30c6\u30a3\u30f3\u30bf\u30b9\u30af\u3082\u7c21\u5358\u306b\u81ea\u52d5\u5316\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u76f4\u611f\u7684\u306a\u30ce\u30fc\u30b3\u30fc\u30c9\u30c4\u30fc\u30eb\u306b\u3088\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u505c\u6b62\u306e\u5831\u544a\u3001\u30c1\u30fc\u30e0\u304b\u3089\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u56de\u53ce\u3001\u304a\u5ba2\u69d8\u3078\u306e\u904e\u6255\u3044\u306e\u8fd4\u91d1\u3001\u88fd\u54c1\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6\u306a\u3069\u3001\u30eb\u30fc\u30c6\u30a3\u30f3\u30bf\u30b9\u30af\u3092\u81ea\u52d5\u5316\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u62c5\u5f53\u8005\u306e\u6642\u9593\u306b\u4f59\u88d5\u304c\u751f\u307e\u308c\u3001\u3088\u308a\u8907\u96d1\u306a\u30b1\u30fc\u30b9\u306b\u96c6\u4e2d\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305f\u3068\u3048\u3070\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u901a\u3058\u3066\u30b1\u30fc\u30b9\u3092\u63d0\u51fa\u3059\u308b\u3068\u3001\u62c5\u5f53\u8005\u306e\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3082\u542b\u3081\u3066\u3001\u3042\u3089\u3086\u308b\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u306b\u627f\u8a8d\u30ea\u30af\u30a8\u30b9\u30c8\u304c\u9001\u4fe1\u3055\u308c\u3001\u554f\u984c\u306e\u30ec\u30b3\u30fc\u30c9\u304c\u9069\u5207\u306a\u30a2\u30ab\u30a6\u30f3\u30c8\u30c1\u30e3\u30cd\u30eb\u3067\u5171\u6709\u3055\u308c\u307e\u3059\u3002\u95a2\u9023\u3059\u308b\u3059\u3079\u3066\u306e\u30c1\u30fc\u30e0\u306b\u3042\u3089\u3086\u308b\u60c5\u5831\u304c\u901a\u77e5\u3055\u308c\u308b\u305f\u3081\u3001\u30ec\u30d3\u30e5\u30fc\u3068\u627f\u8a8d\u3092\u6570\u5206\u3067\u5b8c\u4e86\u3067\u304d\u307e\u3059\u3002\u62c5\u5f53\u8005\u306f\u3001\u6307\u5b9a\u3057\u305f\u30c1\u30e3\u30cd\u30eb\u5185\u3067\u3053\u308c\u3089\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>Slack\u3068Service Cloud\u3067\u30b1\u30fc\u30b9\u66f4\u65b0\u306e\u8a18\u9332\u624b\u9806\u3092\u7c21\u7d20\u5316&nbsp;<\/strong><\/p>\n\n\n\n<p>Salesforce\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u3001Slack\u306e\u67d4\u8edf\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u751f\u7523\u6027\u3092\u9ad8\u3081\u3066\u3044\u307e\u3059\u3002<a href=\"https:\/\/www.salesforce.com\/jp\/service\/\" target=\"_blank\" rel=\"noreferrer noopener\">Service Cloud<\/a>\u306a\u3069\u306e\u91cd\u8981\u306a\u30a2\u30d7\u30ea\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u62c5\u5f53\u8005\u306f\u30b1\u30fc\u30b9\u3092\u5bb9\u6613\u306b\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3057\u3066\u89e3\u6c7a\u3078\u3068\u5c0e\u304d\u3001\u8907\u6570\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u4f55\u5ea6\u3082\u5207\u308a\u66ff\u3048\u308b\u3053\u3068\u306a\u304f\u3001Slack\u3067\u30b1\u30fc\u30b9\u306b\u76f4\u63a5\u30a2\u30af\u30bb\u30b9\u3057\u3066\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002\u30b1\u30fc\u30b9\u306b\u30b3\u30e1\u30f3\u30c8\u3059\u308b\u5834\u5408\u306f\u3001Slack\u3067\u7c21\u5358\u306b\u30b3\u30e1\u30f3\u30c8\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u7d71\u5408\u306e\u304a\u304b\u3052\u3067\u3001\u30b1\u30fc\u30b9\u30ec\u30b3\u30fc\u30c9\u304cService Cloud\u3067\u81ea\u52d5\u7684\u306b\u66f4\u65b0\u3055\u308c\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u30bf\u30d6\u3092\u4f55\u5ea6\u3082\u5207\u308a\u66ff\u3048\u306a\u304f\u3066\u3082\u3001\u30c4\u30fc\u30eb\u5168\u4f53\u3067\u60c5\u5831\u3092\u901f\u3084\u304b\u306b\u53d6\u5f97\u3057\u3001\u5171\u6709\u3057\u3066\u3001\u5bfe\u5fdc\u3067\u304d\u308b\u305f\u3081\u3001\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u304a\u5ba2\u69d8\u3078\u306e\u5bfe\u5fdc\u306b\u96c6\u4e2d\u3057\u306a\u304c\u3089\u3001\u524d\u5f8c\u95a2\u4fc2\u3092\u628a\u63e1\u3057\u305f\u4e0a\u3067\u3001\u3059\u3070\u3084\u304f\u56de\u7b54\u3067\u304d\u307e\u3059\u3002\u3064\u307e\u308a\u3001\u5f93\u696d\u54e1\u306f\u3001\u8907\u96d1\u306a\u30b1\u30fc\u30b9\u306e\u95a2\u9023\u30d5\u30a1\u30a4\u30eb\u3084\u30ea\u30bd\u30fc\u30b9\u306e\u5171\u6709\u306b\u3088\u308a\u591a\u304f\u306e\u6642\u9593\u3092\u304b\u3051\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u7570\u306a\u308b\u30b7\u30b9\u30c6\u30e0\u9593\u3092\u4f55\u5ea6\u3082\u884c\u304d\u6765\u3059\u308b\u7121\u99c4\u3092\u7701\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u6700\u7d42\u7684\u306b\u3001\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u3067\u306f\u3001\u30b1\u30fc\u30b9\u89e3\u6c7a\u7387\u304c29%\u5411\u4e0a\u3057\u3001\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306e\u5e73\u5747\u89e3\u6c7a\u6642\u9593\u308219%\u77ed\u7e2e\u3067\u304d\u307e\u3057\u305f\u3002<\/p>\n\n\n<div class=\"wp-block-quote-article is-style-default\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-style-default is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Slack\u306f\u3001\u901f\u3084\u304b\u306a\u30b1\u30fc\u30b9\u89e3\u6c7a\u306b\u8ca2\u732e\u3057\u3066\u3044\u307e\u3059\u3002\u8907\u6570\u306e\u30b0\u30eb\u30fc\u30d7\u306e\u4eba\u54e1\u3092\u4f1a\u8a71\u306b\u53ec\u96c6\u3057\u3001\u3059\u3050\u306b\u9023\u643a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002Slack\u306f\u5f53\u793e\u306e\u30b7\u30b9\u30c6\u30e0\u30ec\u30b3\u30fc\u30c9\u306b\u3082\u63a5\u7d9a\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u540c\u3058\u4f5c\u696d\u3092\u4f55\u5ea6\u3082\u7e70\u308a\u8fd4\u3055\u306a\u304f\u3066\u3082\u60c5\u5831\u3092\u53d6\u5f97\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>Mahua Choudhury-Hironaga<\/p>\n<\/blockquote>\n<span class=\"citation-role\">\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u62c5\u5f53VP\u3001Salesforce<\/span>\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"LinkedIn\u3067\u30b7\u30a7\u30a2\uff08\u65b0\u3057\u3044\u30bf\u30d6\u3067\u958b\u304d\u307e\u3059\uff09\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fjp%2Fblog%2Fslack-improves-customer-service%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=Salesforce%E3%82%B5%E3%82%AF%E3%82%BB%E3%82%B9%E3%83%81%E3%83%BC%E3%83%A0%E3%81%AFSlack%E3%82%92%E6%B4%BB%E7%94%A8%E3%81%97%E3%80%81%E3%82%B1%E3%83%BC%E3%82%B9%E8%A7%A3%E6%B1%BA%E7%8E%87%E3%81%AE29%25%E5%90%91%E4%B8%8A%E3%82%92%E9%81%94%E6%88%90\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg 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class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Twitter\u3067\u30b7\u30a7\u30a2\uff08\u65b0\u3057\u3044\u30bf\u30d6\u3067\u958b\u304d\u307e\u3059\uff09\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=Salesforce%E3%82%B5%E3%82%AF%E3%82%BB%E3%82%B9%E3%83%81%E3%83%BC%E3%83%A0%E3%81%AFSlack%E3%82%92%E6%B4%BB%E7%94%A8%E3%81%97%E3%80%81%E3%82%B1%E3%83%BC%E3%82%B9%E8%A7%A3%E6%B1%BA%E7%8E%87%E3%81%AE29%25%E5%90%91%E4%B8%8A%E3%82%92%E9%81%94%E6%88%90&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fjp%2Fblog%2Fslack-improves-customer-service%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" 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class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"\u30ea\u30f3\u30af\u3092\u30af\u30ea\u30c3\u30d7\u30dc\u30fc\u30c9\u306b\u30b3\u30d4\u30fc\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"Salesforce\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u306fSlack\u3092\u6d3b\u7528\u3057\u3001\u30b1\u30fc\u30b9\u89e3\u6c7a\u7387\u306e29%\u5411\u4e0a\u3092\u9054\u6210\" https:\/\/www.salesforce.com\/jp\/blog\/slack-improves-customer-service\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" 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wp-block-column-is-layout-flow\">\n<div class=\"is-style-default wp-block-salesforce-blog-stats\">\n\t<div class=\"wp-block-salesforce-blog-stats__container\">\n\t\t<header class=\"wp-block-salesforce-blog-stats__stat\">\n\t\t\t<p class=\"wp-block-salesforce-blog-stats__number\">29%<\/p>\n\t\t<\/header>\n\n\t\t<div class=\"wp-block-salesforce-blog-stats__content\">\n\t\t\t<p class=\"wp-block-salesforce-blog-stats__headline\">\u30b1\u30fc\u30b9\u89e3\u6c7a\u306e\u6539\u5584\u7387<\/p>\n\t\t\t<p class=\"wp-block-salesforce-blog-stats__description\"><\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"is-style-default wp-block-salesforce-blog-stats\">\n\t<div class=\"wp-block-salesforce-blog-stats__container\">\n\t\t<header class=\"wp-block-salesforce-blog-stats__stat\">\n\t\t\t<p class=\"wp-block-salesforce-blog-stats__number\">19%<\/p>\n\t\t<\/header>\n\n\t\t<div class=\"wp-block-salesforce-blog-stats__content\">\n\t\t\t<p class=\"wp-block-salesforce-blog-stats__headline\">\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306e\u5e73\u5747\u89e3\u6c7a\u6642\u9593\u306e\u77ed\u7e2e\u7387<\/p>\n\t\t\t<p class=\"wp-block-salesforce-blog-stats__description\"><\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-ornament-card\">\n\t<div class=\"wp-block-ornament-card__content\">\n\t\t\n\n<p>\u4ee5\u4e0b\u306e\u300eSalesforce\u6d41Salesforce\u6d3b\u7528\u8853\u300f\u8a18\u4e8b\u306f\u3001\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u304cSalesforce\u306e\u88fd\u54c1\u3092\u3069\u306e\u3088\u3046\u306b\u5229\u7528\u3057\u3066\u6210\u679c\u306b\u3064\u306a\u3052\u3066\u3044\u308b\u304b\u3092\u3054\u7d39\u4ecb\u3057\u3066\u3044\u307e\u3059\u3002Salesforce\u306e\u6d3b\u7528\u65b9\u6cd5\u306b\u3054\u8208\u5473\u306e\u3042\u308b\u304b\u305f\u306f\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/www.salesforce.com\/jp\/blog\/category\/salesforce-on-salesforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u25b6&nbsp;\u300eSalesforce\u6d41Salesforce\u6d3b\u7528\u8853\u300f\u8a18\u4e8b\u4e00\u89a7\u30da\u30fc\u30b8\u306f\u3053\u3061\u3089<\/a><\/strong><\/p>\n\n\t<\/div>\n\t<div 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