{"id":16942,"date":"2024-11-13T14:33:58","date_gmt":"2024-11-13T05:33:58","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=16942"},"modified":"2025-08-29T15:08:13","modified_gmt":"2025-08-29T06:08:13","slug":"artificial-intelligence-increases-customer-satisfaction","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/blog\/artificial-intelligence-increases-customer-satisfaction\/","title":{"rendered":"Einstein 1 Service\u306e\u6d3b\u7528\u3067\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c52%\u5411\u4e0a"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-\u5c0e\u5165\u88fd\u54c1\">\u5c0e\u5165\u88fd\u54c1<\/h2>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-style-default is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-4b2eccd6 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><a href=\"https:\/\/www.salesforce.com\/jp\/products\/platform\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"64\" height=\"64\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/10\/platform-day.svg\" alt=\"\" class=\"wp-image-16199\" style=\"width:80px\"\/><\/a><\/figure>\n\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/www.salesforce.com\/jp\/products\/platform\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">Platform<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-style-default is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-4b2eccd6 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/www.salesforce.com\/jp\/service\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/10\/service-day.svg\" alt=\"\" class=\"wp-image-16551\" style=\"width:80px\"\/><\/a><\/figure>\n\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/www.salesforce.com\/jp\/service\/\" target=\"_blank\" rel=\"noreferrer noopener\">Service Cloud<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-style-default is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-4b2eccd6 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large is-resized is-style-default\"><a href=\"https:\/\/www.salesforce.com\/jp\/products\/experience-cloud\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"234\" height=\"234\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/11\/experience-day-.png?w=234\" alt=\"\" class=\"wp-image-16950\" style=\"width:80px\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/11\/experience-day-.png 234w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/11\/experience-day-.png?w=150&amp;h=150 150w\" sizes=\"auto, (max-width: 234px) 100vw, 234px\" \/><\/a><\/figure>\n\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/www.salesforce.com\/jp\/products\/experience-cloud\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">Experience Cloud<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-style-default is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-4b2eccd6 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-large is-resized is-style-default\"><a href=\"https:\/\/www.salesforce.com\/jp\/services\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"64\" height=\"64\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/11\/calendar-day.svg\" alt=\"\" class=\"wp-image-16946\" style=\"width:80px\"\/><\/a><\/figure>\n\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/www.salesforce.com\/jp\/services\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">Customer Success<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Salesforce\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u306f\u3001Einstein 1 Service\u3092\u6d3b\u7528\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u4f53\u9a13\u306e\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3092\u5b9f\u65bd\u3002\u305d\u306e\u7d50\u679c\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3067\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3001\u81ea\u5df1\u5b66\u7fd2\u3001\u554f\u984c\u89e3\u6c7a\u3092\u884c\u3046\u304a\u5ba2\u69d8\u304c\u5897\u3048\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u308252%\u5411\u4e0a\u3057\u307e\u3057\u305f\u3002<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-salesforce\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u90e8\u9580\u306b\u3064\u3044\u3066\">Salesforce\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u90e8\u9580\u306b\u3064\u3044\u3066<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/jp\/services\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0<\/a>\u306f\u3001\u975e\u55b6\u5229\u56e3\u4f53\u304b\u3089\u5927\u4f01\u696d\u307e\u3067\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u304a\u5ba2\u69d8\u306b\u30b5\u30fc\u30d3\u30b9\u3001\u30b5\u30dd\u30fc\u30c8\u3001\u5c02\u9580\u77e5\u8b58\u3001\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u63d0\u4f9b\u3057\u3066\u304a\u308a\u3001\u58ee\u5927\u306a\u76ee\u6a19\u306e\u9054\u6210\u3001AI\u3092\u4e2d\u5fc3\u3068\u3059\u308b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u52a0\u901f\u3001\u307e\u3063\u305f\u304f\u65b0\u3057\u3044\u65b9\u6cd5\u306b\u3088\u308b\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u8ab2\u984c\">\u8ab2\u984c<\/h2>\n\n\n\n<p><strong>\u304a\u5ba2\u69d8\u306b\u3088\u308b\u81ea\u5df1\u89e3\u6c7a\u3092\u53ef\u80fd\u306b\u3059\u308b\u30ea\u30bd\u30fc\u30b9\u304c\u4e0d\u8db3\u3057\u3066\u3044\u305fSalesforce\u30d8\u30eb\u30d7\u30dd\u30fc\u30bf\u30eb<\/strong><\/p>\n\n\n\n<p>\u9867\u5ba2\u306b\u554f\u984c\u304c\u767a\u751f\u3057\u305f\u3068\u304d\u3001\u305d\u308c\u306f\u4f01\u696d\u306e\u7dcf\u5408\u8a55\u4fa1\u306b\u6700\u3082\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u77ac\u9593\u3067\u3059\u3002\u305d\u3053\u3067\u3001Salesforce\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u306f\u3001\u304a\u5ba2\u69d8\u306e\u4f53\u9a13\u3092\u3067\u304d\u308b\u3060\u3051\u7c21\u5358\u304b\u3064\u52b9\u7387\u7684\u306b\u3057\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u4ee5\u524d\u306eSalesforce\u30d8\u30eb\u30d7\u30dd\u30fc\u30bf\u30eb\u306f\u3001\u30c1\u30fc\u30e0\u304c\u671b\u3080\u3088\u3046\u306a\u4f53\u9a13\u3092\u304a\u5ba2\u69d8\u306b\u63d0\u4f9b\u3067\u304d\u3066\u3044\u307e\u305b\u3093\u3067\u3057\u305f\u3002\u30b5\u30a4\u30c8\u306e\u8aad\u307f\u8fbc\u307f\u6642\u9593\u306e\u9577\u3055\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u91cd\u8907\u3001\u6642\u4ee3\u9045\u308c\u306e\u30e6\u30fc\u30b6\u30fc\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306a\u3069\u304c\u539f\u56e0\u3067\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u308b\u89e3\u6c7a\u7387\u304c\u4f4e\u304f\u306a\u3063\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u30c1\u30fc\u30e0\u306f\u3001\u304a\u5ba2\u69d8\u304c\u81ea\u529b\u3067\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3001\u81ea\u5df1\u5b66\u7fd2\u3001\u554f\u984c\u89e3\u6c7a\u3092\u3067\u304d\u308b\u3088\u3046\u306a\u30ea\u30bd\u30fc\u30b9\u3092\u63d0\u4f9b\u3057\u305f\u3044\u3068\u8003\u3048\u307e\u3057\u305f\u3002\u305d\u306e\u305f\u3081\u306b\u306f\u30d8\u30eb\u30d7\u30dd\u30fc\u30bf\u30eb\u3092\u5168\u9762\u7684\u306b\u898b\u76f4\u3059\u5fc5\u8981\u304c\u3042\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-salesforce\u306e\u89e3\u6c7a\u6cd5\">Salesforce\u306e\u89e3\u6c7a\u6cd5<\/h2>\n\n\n\n<p><strong>AI\u3092\u6d3b\u7528\u3057\u305f\u691c\u7d22\u3067\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u5229\u4fbf\u6027\u3092\u5411\u4e0a<\/strong><\/p>\n\n\n\n<p>\u305d\u3053\u3067\u3001Salesforce\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u306f<a href=\"https:\/\/www.salesforce.com\/jp\/products\/experience-cloud\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">Experience Cloud<\/a>\u4e0a\u306b\u65b0\u3057\u3044\u30d8\u30eb\u30d7\u30dd\u30fc\u30bf\u30eb\u3092\u958b\u8a2d\u3057\u3001\u304a\u5ba2\u69d8\u304c\u6c42\u3081\u3066\u3044\u308b\u56de\u7b54\u3092\u3088\u308a\u7c21\u5358\u306b\u898b\u3064\u3051\u3089\u308c\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u305f\u3002\u30b5\u30a4\u30c8\u306b\u30a2\u30af\u30bb\u30b9\u3059\u308b\u3068\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/service\/\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein 1 Service<\/a>\u304c<a href=\"https:\/\/www.salesforce.com\/jp\/data\/\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a>\u306b\u3088\u3063\u3066\u53ce\u96c6\u3055\u308c\u305fWeb\u4e0a\u306e\u3084\u308a\u53d6\u308a\u3001\u8cfc\u5165\u60c5\u5831\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u5c65\u6b74\u306a\u3069\u306e\u60c5\u5831\u306b\u57fa\u3065\u3044\u3066\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u3001\u88fd\u54c1\u3001\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u76f4\u8fd1\u3067Einstein for Service\u3092\u8cfc\u5165\u3057\u305f\u304a\u5ba2\u69d8\u306b\u306f\u3001\u30da\u30fc\u30b8\u306e\u30c8\u30c3\u30d7\u306bEinstein for Service\u306e\u5c0e\u5165\u3068\u5b9f\u88c5\u306b\u95a2\u3059\u308b\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u304c\u8868\u793a\u3055\u308c\u308b\u3068\u3044\u3063\u305f\u5177\u5408\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3055\u3089\u306b\u8a73\u3057\u3044\u60c5\u5831\u304c\u5fc5\u8981\u306a\u5834\u5408\u306f\u691c\u7d22\u30d0\u30fc\u306b\u8cea\u554f\u3092\u5165\u529b\u3057\u307e\u3059\u3002\u3059\u308b\u3068\u4fe1\u983c\u3067\u304d\u308b\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306e\u8a18\u4e8b\u3092\u57fa\u306b\u3001Einstein Search Answers\u304c\u56de\u7b54\u3092\u63d0\u793a\u3057\u307e\u3059\u3002\u304a\u5ba2\u69d8\u306f\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306b\u3042\u308b\u5927\u91cf\u306e\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u3092\u3072\u3068\u3064\u3072\u3068\u3064\u78ba\u8a8d\u3059\u308b\u5fc5\u8981\u304c\u306a\u304f\u306a\u308a\u307e\u3057\u305f\u3002Einstein\u304c\u691c\u7d22\u8a9e\u3092\u30c8\u30fc\u30af\u30f3\u306b\u5206\u5272\u3057\u3001\u305d\u308c\u3089\u306e\u30c8\u30fc\u30af\u30f3\u3092\u30a4\u30f3\u30c7\u30c3\u30af\u30b9\u3068\u7167\u5408\u3057\u3066\u5bfe\u5fdc\u3059\u308b\u30ec\u30b3\u30fc\u30c9\u3092\u898b\u3064\u3051\u3001\u30ec\u30b3\u30fc\u30c9\u3092\u95a2\u9023\u6027\u306e\u9ad8\u3055\u3067\u30e9\u30f3\u30af\u4ed8\u3051\u3057\u3001\u6700\u3082\u95a2\u9023\u6027\u306e\u9ad8\u3044\u7d50\u679c\u3092\u5f97\u308b\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u306b\u95a2\u9023\u6027\u306e\u9ad8\u3044\u56de\u7b54\u3092\u63d0\u793a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u3088\u304f\u3042\u308b\u8cea\u554f\u306b\u306fAI\u642d\u8f09\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u7d20\u65e9\u304f\u56de\u7b54<\/strong><\/p>\n\n\n\n<p>Einstein\u306f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306e\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u4e2d\u306e\u304a\u5ba2\u69d8\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u5f79\u5272\u3082\u679c\u305f\u3057\u307e\u3059\u3002\u8cea\u554f\u3092\u53d7\u3051\u305f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304c\u81ea\u52d5\u30a4\u30f3\u30c6\u30f3\u30c8\u691c\u51fa\u3068LLM\u30a4\u30f3\u30c6\u30f3\u30c8\u30de\u30c3\u30c1\u30f3\u30b0\u3092\u4f7f\u7528\u3057\u3001\u4f1a\u8a71\u306e\u6d41\u308c\u306e\u4e2d\u3067\u691c\u7d22\u7d50\u679c\u3092\u57fa\u306b\u3057\u305f\u5fdc\u7b54\u3092\u751f\u6210\u3059\u308b\u306e\u3067\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u8907\u6570\u306e\u8a18\u4e8b\u3092\u691c\u7d22\u3059\u308b\u5fc5\u8981\u304c\u306a\u304f\u306a\u308a\u307e\u3059\u3002\u305d\u306e\u969b\u3001AI\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306eEinstein\u304c\u8b58\u5225\u3055\u308c\u305f\u30a4\u30f3\u30c6\u30f3\u30c8\u3092\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306e\u60c5\u5831\u3068\u7167\u5408\u3059\u308b\u3053\u3068\u3067\u3053\u308c\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u6bd4\u8f03\u7684\u30b7\u30f3\u30d7\u30eb\u306a\u554f\u984c\u3092\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3067\u89e3\u6c7a\u3067\u304d\u308b\u30e6\u30fc\u30b6\u30fc\u304c\u5897\u3048\u3001\u5f53\u793e\u62c5\u5f53\u8005\u306f\u3088\u308a\u8907\u96d1\u306a\u30b1\u30fc\u30b9\u306b\u5c02\u5ff5\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u200c<\/p>\n\n\n\n<p><strong>\u30b1\u30fc\u30b9\u4f5c\u6210\u3068\u30b9\u30c6\u30fc\u30bf\u30b9\u8ffd\u8de1\u304c\u3057\u3084\u3059\u304f\u306a\u3063\u305f\u65b0\u3057\u3044\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u30dd\u30fc\u30bf\u30eb<\/strong><\/p>\n\n\n\n<p>\u307e\u305f\u3001Experience 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class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"is-style-default wp-block-salesforce-blog-stats\">\n\t<div class=\"wp-block-salesforce-blog-stats__container\">\n\t\t<header class=\"wp-block-salesforce-blog-stats__stat\">\n\t\t\t<p class=\"wp-block-salesforce-blog-stats__number\">96%<\/p>\n\t\t<\/header>\n\n\t\t<div class=\"wp-block-salesforce-blog-stats__content\">\n\t\t\t<p class=\"wp-block-salesforce-blog-stats__headline\">\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3067\u306e\u554f\u984c\u89e3\u6c7a\u7387<\/p>\n\t\t\t<p class=\"wp-block-salesforce-blog-stats__description\"><\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"is-style-default wp-block-salesforce-blog-stats\">\n\t<div class=\"wp-block-salesforce-blog-stats__container\">\n\t\t<header class=\"wp-block-salesforce-blog-stats__stat\">\n\t\t\t<p 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class=\"wp-block-salesforce-blog-stats__description\"><\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-ornament-card\">\n\t<div class=\"wp-block-ornament-card__content\">\n\t\t\n\n<p>\u4ee5\u4e0b\u306e\u300eSalesforce\u6d41Salesforce\u6d3b\u7528\u8853\u300f\u8a18\u4e8b\u306f\u3001\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u304cSalesforce\u306e\u88fd\u54c1\u3092\u3069\u306e\u3088\u3046\u306b\u5229\u7528\u3057\u3066\u6210\u679c\u306b\u3064\u306a\u3052\u3066\u3044\u308b\u304b\u3092\u3054\u7d39\u4ecb\u3057\u3066\u3044\u307e\u3059\u3002Salesforce\u306e\u6d3b\u7528\u65b9\u6cd5\u306b\u3054\u8208\u5473\u306e\u3042\u308b\u304b\u305f\u306f\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/www.salesforce.com\/jp\/blog\/category\/salesforce-on-salesforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u25b6&nbsp;\u300eSalesforce\u6d41Salesforce\u6d3b\u7528\u8853\u300f\u8a18\u4e8b\u4e00\u89a7\u30da\u30fc\u30b8\u306f\u3053\u3061\u3089<\/a><\/strong><\/p>\n\n\t<\/div>\n\t<div 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content=\"2024-11-13T05:33:58+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-29T06:08:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/11\/artificial-intelligence-increases-customer-satisfaction-main.png\" \/>\n\t<meta property=\"og:image:width\" content=\"580\" \/>\n\t<meta property=\"og:image:height\" content=\"326\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Salesforce Japan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u306f\u3001Einstein 1 Service\u3092\u6d3b\u7528\u3057\u3066\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u308b\u89e3\u6c7a\u7387\u309296%\u306b\u5411\u4e0a\u3055\u305b\u307e\u3057\u305f\u3002\" \/>\n<meta name=\"twitter:description\" 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