{"id":20262,"date":"2025-03-04T12:20:10","date_gmt":"2025-03-04T03:20:10","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=20262"},"modified":"2026-02-09T15:48:40","modified_gmt":"2026-02-09T06:48:40","slug":"jp-customer-satisfaction","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/blog\/jp-customer-satisfaction\/","title":{"rendered":"\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u3068\u306f\uff1f\u5411\u4e0a\u3055\u305b\u308b5\u3064\u306e\u53d6\u308a\u7d44\u307f\u3068\u6210\u529f\u4e8b\u4f8b\u3092\u89e3\u8aac"},"content":{"rendered":"\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f\u3001\u4f01\u696d\u306e\u7af6\u4e89\u529b\u5f37\u5316\u3084\u5229\u76ca\u62e1\u5927\u306b\u76f4\u7d50\u3059\u308b\u91cd\u8981\u306a\u6307\u6a19\u3067\u3059\u304c\u3001\u305d\u306e\u6982\u5ff5\u3084\u91cd\u8981\u6027\u3092\u7406\u89e3\u3057\u3066\u3044\u306a\u3044\u65b9\u3082\u3044\u308b\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n\n\n\n<p>\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u305f\u3068\u304d\u306e\u9867\u5ba2\u6e80\u8db3\u3092\u6570\u5024\u5316\u3057\u305f\u6307\u6a19\u304c\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u300d\u3067\u3042\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u5f37\u5316\u306a\u3069\u306e\u65bd\u7b56\u306b\u3088\u3063\u3066\u6e80\u8db3\u5ea6\u5411\u4e0a\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u6982\u5ff5\u3084\u5411\u4e0a\u306b\u3088\u308b\u30e1\u30ea\u30c3\u30c8\u3001\u4f01\u696d\u304c\u5b9f\u8df5\u3057\u3066\u3044\u308b\u5177\u4f53\u7684\u306a\u53d6\u308a\u7d44\u307f\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002AI\u3092\u6d3b\u7528\u3057\u305f\u65bd\u7b56\u306b\u3082\u89e6\u308c\u3066\u3044\u307e\u3059\u306e\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u6539\u5584\u306b\u5411\u3051\u305f\u52b9\u679c\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u691c\u8a0e\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<div 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src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-img01.jpg?w=1000\" alt=\"\" class=\"wp-image-20264\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-img01.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-img01.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-img01.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-img01.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" 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class=\"wp-block-list\">\n<li>\u6d88\u8cbb\u8005\u306e\u4fa1\u5024\u89b3\u306e\u5909\u5316<\/li>\n\n\n\n<li>\u4f01\u696d\u9593\u306b\u304a\u3051\u308b\u7af6\u4e89\u74b0\u5883\u306e\u6fc0\u5316<\/li>\n\n\n\n<li>SNS\u306e\u666e\u53ca\u306b\u3088\u308b\u8a55\u5224\u30fb\u53e3\u30b3\u30df\u306e\u62e1\u6563<\/li>\n<\/ul>\n\n\n\n<p>\u304b\u3064\u3066\u306f\u3001\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u4fa1\u683c\u3084\u54c1\u8cea\u304c\u6d88\u8cbb\u8005\u306e\u4e3b\u306a\u9078\u629e\u57fa\u6e96\u3067\u3057\u305f\u304c\u3001\u73fe\u5728\u306f\u300c\u4f53\u9a13\u4fa1\u5024\u300d\u3084\u300c\u4f01\u696d\u3068\u306e\u4fe1\u983c\u95a2\u4fc2\u300d\u304c\u91cd\u8981\u8996\u3055\u308c\u308b\u50be\u5411\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u305f\u3068\u3048\u3070\u3001Amazon\u306f\u8fc5\u901f\u306a\u914d\u9001\u3084\u67d4\u8edf\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u63d0\u4f9b\u306b\u3088\u3063\u3066\u3001\u8cfc\u5165\u4f53\u9a13\u306b\u3088\u308b\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\uff08\u611b\u7740\uff09\u3092\u7dad\u6301\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30e6\u30fc\u30b6\u30fc\u306e\u300c\u5546\u54c1\u304c\u3059\u3050\u914d\u9001\u3055\u308c\u305f\u300d\u300c\u8cea\u554f\u306b\u89aa\u5207\u306a\u56de\u7b54\u3092\u3057\u3066\u304f\u308c\u305f\u300d\u306a\u3069\u306e\u8a55\u5224\u304c\u3001\u30b5\u30a4\u30c8\u5185\u3067\u6295\u7a3f\u3055\u308c\u305f\u308aSNS\u3067\u767a\u4fe1\u3055\u308c\u305f\u308a\u3059\u308b\u3053\u3068\u3067\u3001\u305f\u3061\u307e\u3061\u60c5\u5831\u304c\u62e1\u6563\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>Amazon\u306e\u3088\u3046\u306b\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u751f\u307f\u51fa\u3059\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308c\u3070\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3057\u3001\u7af6\u5408\u4ed6\u793e\u304c\u4fa1\u683c\u3092\u4e0b\u3052\u305f\u3068\u3057\u3066\u3082\u9867\u5ba2\u306f\u305d\u306e\u4f01\u696d\u3092\u9078\u3073\u7d9a\u3051\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3088\u308b4\u3064\u306e\u30e1\u30ea\u30c3\u30c8\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3088\u308b4\u3064\u306e\u30e1\u30ea\u30c3\u30c8<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d5295ab92ea&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d5295ab92ea\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"563\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-img02.jpg?w=1000\" alt=\"\" class=\"wp-image-20265\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-img02.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-img02.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-img02.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-img02.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3088\u3063\u3066\u3001\u4ee5\u4e0b\u306e4\u3064\u306e\u30e1\u30ea\u30c3\u30c8\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u4f01\u696d\u306e\u30d6\u30e9\u30f3\u30c9\u4fa1\u5024\u304c\u5411\u4e0a\u3059\u308b<\/li>\n\n\n\n<li>\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\uff08\u611b\u7740\uff09\u304c\u9ad8\u307e\u308b<\/li>\n\n\n\n<li>LTV\uff08\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff09\u304c\u5411\u4e0a\u3059\u308b<\/li>\n\n\n\n<li>\u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\u306b\u3064\u306a\u304c\u308b<\/li>\n<\/ul>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u30e1\u30ea\u30c3\u30c8\u304c\u3001\u3069\u306e\u3088\u3046\u306b\u3057\u3066\u58f2\u4e0a\u62e1\u5927\u306b\u3064\u306a\u304c\u308b\u304b\u3092\u7406\u89e3\u3057\u305f\u3046\u3048\u3067\u3001\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u52b9\u679c\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u691c\u8a0e\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u4f01\u696d\u306e\u30d6\u30e9\u30f3\u30c9\u4fa1\u5024\u304c\u5411\u4e0a\u3059\u308b<\/h3>\n\n\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u3068\u9867\u5ba2\u3068\u306e\u9593\u306b\u4fe1\u983c\u95a2\u4fc2\u304c\u69cb\u7bc9\u3055\u308c\u308c\u3070\u3001\u793e\u4f1a\u7684\u8cac\u4efb\uff08CSR\uff09\u3092\u679c\u305f\u3059\u4f01\u696d\u3068\u3057\u3066\u5e83\u304f\u8a8d\u77e5\u3055\u308c\u3001\u30d6\u30e9\u30f3\u30c9\u4fa1\u5024\u3082\u9ad8\u307e\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305f\u3068\u3048\u3070\u3001\u30b9\u30bf\u30fc\u30d0\u30c3\u30af\u30b9\u306f\u9867\u5ba2\u304c\u30ea\u30e9\u30c3\u30af\u30b9\u3067\u304d\u308b\u74b0\u5883\u3065\u304f\u308a\u3084\u3001\u4eba\u3068\u4eba\u3068\u306e\u3064\u306a\u304c\u308a\u3092\u5927\u5207\u306b\u3059\u308b\u30d0\u30ea\u30b9\u30bf\u306e\u63a5\u5ba2\u3092\u5fb9\u5e95\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305d\u306e\u7d50\u679c\u300c\u5bb6\u306b\u5e30\u3063\u3066\u304d\u305f\u3088\u3046\u306a\u5c45\u5fc3\u5730\u306e\u3088\u3044\u5834\u6240\u300d\u3068\u3044\u3063\u305f\u30d6\u30e9\u30f3\u30c9\u30a4\u30e1\u30fc\u30b8\u304c\u5b9a\u7740\u3057\u3001\u591a\u304f\u306e\u9867\u5ba2\u304c\u4fa1\u683c\u3088\u308a\u3082\u4f53\u9a13\u3092\u6c42\u3081\u3066\u5e97\u8217\u3092\u8a2a\u308c\u3066\u3044\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4f01\u696d\u306e\u30d6\u30e9\u30f3\u30c9\u4fa1\u5024\u304c\u9ad8\u307e\u308b\u3053\u3068\u3067\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u3068\u306e\u95a2\u4fc2\u3082\u5f37\u5316\u3055\u308c\u3001\u7d99\u7d9a\u7684\u306a\u53d6\u5f15\u3084\u682a\u5f0f\u4fdd\u6709\u306b\u3064\u306a\u304c\u308b\u306a\u3069\u3001\u4f01\u696d\u5229\u76ca\u306b\u3082\u30d7\u30e9\u30b9\u306e\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\uff08\u611b\u7740\uff09\u304c\u9ad8\u307e\u308b<\/h3>\n\n\n\n<p>\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3059\u308b\u3068\u3001\u9867\u5ba2\u306f\u4f01\u696d\u3084\u30d6\u30e9\u30f3\u30c9\u305d\u306e\u3082\u306e\u306b\u89aa\u3057\u307f\u3092\u611f\u3058\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u611b\u7740\u306e\u5ea6\u5408\u3044\u3092\u793a\u3059<a href=\"https:\/\/www.salesforce.com\/jp\/hub\/customer-service\/loyalty\/\">\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3<\/a>\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305f\u3068\u3048\u3070\u3001Apple\u306f\u9ad8\u54c1\u8cea\u304b\u3064\u6d17\u7df4\u3055\u308c\u305f\u30c7\u30b6\u30a4\u30f3\u306e\u88fd\u54c1\u3068\u3001\u30e6\u30fc\u30b6\u30fc\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u3092\u901a\u3058\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u52aa\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4e00\u8cab\u3057\u305f\u8cea\u306e\u9ad8\u3044\u30b5\u30fc\u30d3\u30b9\u304c\u9867\u5ba2\u306e\u5fc3\u3092\u3064\u304b\u307f\u3001\u65b0\u88fd\u54c1\u304c\u767a\u8868\u3055\u308c\u308b\u305f\u3073\u306b\u8cfc\u5165\u3057\u305f\u304f\u306a\u308b\u3068\u3044\u3063\u305f\u3088\u3046\u306b\u3001\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u901a\u3057\u3066\u4f01\u696d\u306b\u5bfe\u3059\u308b\u611b\u7740\u3082\u751f\u307e\u308c\u3066\u304f\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u304c\u5411\u4e0a\u3059\u308c\u3070\u3001\u7af6\u5408\u4ed6\u793e\u3068\u306e\u4fa1\u683c\u7af6\u4e89\u306b\u5dfb\u304d\u8fbc\u307e\u308c\u306b\u304f\u304f\u306a\u308a\u3001\u72ec\u81ea\u306e\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4ee5\u4e0b\u306e\u8cc7\u6599\u3067\u306f\u3001\u5168\u4e16\u754c\u306e\u6d88\u8cbb\u80052,000\u4eba\u4ee5\u4e0a\u3092\u5bfe\u8c61\u3068\u3057\u305f\u8abf\u67fb\u3092\u3082\u3068\u306b\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u7bc9\u304f\u305f\u3081\u306e\u65b9\u6cd5\u3092\u7d39\u4ecb\u3057\u3066\u3044\u307e\u3059\u3002\u7121\u6599\u3067\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3067\u304d\u307e\u3059\u306e\u3067\u3001\u305c\u3072\u3054\u6d3b\u7528\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/jp\/resources\/research-reports\/connected-shoppers-report\/?d=blog-body-cta-text\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>\u25b6<\/strong>\u300c\u3010\u30b3\u30cd\u30af\u30c6\u30c3\u30c9\u30b7\u30e7\u30c3\u30d1\u30fc\u6700\u65b0\u52d5\u5411\u3011\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u7bc9\u304f\u305f\u3081\u306e\u65b9\u6cd5\u300d\u306e\u8cc7\u6599\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3059\u308b<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">LTV\uff08\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff09\u304c\u5411\u4e0a\u3059\u308b<\/h3>\n\n\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u72b6\u614b\u3092\u7dad\u6301\u3067\u304d\u308c\u3070\u3001\u9867\u5ba2\u306f\u9577\u671f\u9593\u306b\u308f\u305f\u3063\u3066\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3057\u7d9a\u3051\u3066\u304f\u308c\u308b\u305f\u3081\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/resources\/articles\/marketing\/ltv\/\">LTV\uff08Life Time 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https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-img03.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" 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class=\"has-fixed-layout\"><thead><tr><th>\u6307\u6a19<\/th><th>\u5185\u5bb9<\/th><\/tr><\/thead><tbody><tr><td>JCSI\uff08\u65e5\u672c\u7248\u9867\u5ba2\u6e80\u8db3\u5ea6\u6307\u6570\uff09<\/td><td>6\u9805\u76ee\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\u30fb\u9867\u5ba2\u671f\u5f85\u30fb\u77e5\u899a\u4fa1\u5024\u30fb\u77e5\u899a\u54c1\u8cea\u30fb\u63a8\u5968\u610f\u5411\u30fb\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\uff09\u306e\u5f97\u70b9\u3092\u96c6\u8a08\u3059\u308b<\/td><\/tr><tr><td>CSAT\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff09<\/td><td>\u6e80\u8db3\u5ea6\u30925\u6bb5\u968e\u3082\u3057\u304f\u306f10\u6bb5\u968e\u3067\u56de\u7b54\u3057\u3066\u3082\u3089\u3044\u3001\u56de\u7b54\u8005\u5168\u4f53\u3067\u306e\u6e80\u8db3\u5ea6\u3092\u6570\u5024\u5316\u3059\u308b<\/td><\/tr><tr><td>CES\uff08\u9867\u5ba2\u52aa\u529b\u6307\u6a19\uff09<\/td><td>\u9867\u5ba2\u306e\u30b9\u30c8\u30ec\u30b9\u3084\u8ca0\u62c5\u306a\u3069\u306e\u30cd\u30ac\u30c6\u30a3\u30d6\u8981\u7d20\u3092\u6e2c\u5b9a\u3059\u308b<\/td><\/tr><tr><td>NPS\uff08\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff09<\/td><td>\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u53cb\u4eba\u3084\u540c\u50da\u306b\u3059\u3059\u3081\u305f\u3044\u304b\u3069\u3046\u304b\u3092\u300110\u6bb5\u968e\u3067\u8a55\u4fa1\u3057\u3066\u3082\u3089\u3044\u96c6\u8a08\u3059\u308b<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>\u6e2c\u5b9a\u65b9\u6cd5\u306b\u306f\u3001\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u3084\u90f5\u9001\u306b\u3088\u308b\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u3084\u3001\u76f4\u63a5\u9867\u5ba2\u304b\u3089\u58f0\u3092\u805e\u304f\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u306a\u3069\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u6307\u6a19\u3084\u6e2c\u5b9a\u65b9\u6cd5\u306b\u3064\u3044\u3066\u306f\u3001\u4ee5\u4e0b\u306e\u95a2\u9023\u30b3\u30f3\u30c6\u30f3\u30c4\u3067\u3088\u308a\u8a73\u3057\u304f\u89e3\u8aac\u3057\u3066\u3044\u307e\u3059\u3002\u8a55\u4fa1\u6642\u306b\u8a2d\u5b9a\u3059\u3079\u304dKPI\u306b\u3064\u3044\u3066\u3082\u52d5\u753b\u306b\u307e\u3068\u3081\u3066\u3044\u307e\u3059\u306e\u3067\u3001\u305c\u3072\u6d3b\u7528\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<div class=\"wp-block-salesforce-blog-iconography-list\">\n\t<div class=\"wp-block-salesforce-blog-iconography-list__heading\">\n\t\t\t\t<span class='wp-block-salesforce-blog-iconography-list__icon'>\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"48\" height=\"49\" fill=\"none\" viewBox=\"0 0 48 49\"><path fill=\"#032D60\" fill-rule=\"evenodd\" d=\"M27.208 15.066h7.106c.52 0 .953-.434.953-.954 0-.26-.087-.433-.26-.693l-8.838-8.751c-.26-.174-.434-.26-.694-.26a.96.96 0 0 0-.953.953v7.019a2.7 2.7 0 0 0 2.686 2.686m15.684 9.011-.78-.78c-.52-.52-1.3-.52-1.907 0L29.895 33.61c-.088.087 0 .173 0 .26v2.166c0 .173 0 .347.172.347h2.253c.087 0 .174-.087.26-.087L42.892 26.07c.606-.693.606-1.473 0-1.993m-8.319 16.204h-6.152a2.515 2.515 0 0 1-2.513-2.513V33.09c0-.693.173-1.386.78-1.82l8.232-8.231c.26-.26.433-.607.433-.954v-1.733c0-.693-.607-1.3-1.3-1.3h-9.531a3.975 3.975 0 0 1-3.986-3.985v-9.36c0-.693-.607-1.3-1.387-1.3H5.72c-2.167 0-3.987 1.82-3.987 3.987V40.28c0 2.166 1.82 3.986 3.986 3.986h25.476c1.906 0 3.639-1.386 3.986-3.206.086-.347-.26-.78-.607-.78ZM7.105 16.366c0-.694.606-1.3 1.3-1.3h5.372c.78 0 1.3.606 1.3 1.3v1.3c0 .692-.607 1.299-1.3 1.299H8.404c-.78 0-1.3-.607-1.3-1.3v-1.3Zm13.43 17.243c0 .693-.606 1.3-1.3 1.3H8.406c-.78 0-1.3-.607-1.3-1.3v-1.3c0-.693.606-1.3 1.3-1.3H19.15c.78 0 1.3.607 1.3 1.3v1.3zm2.687-7.972c0 .693-.607 1.3-1.3 1.3H8.404c-.78 0-1.3-.607-1.3-1.3v-1.3c0-.693.607-1.3 1.3-1.3h13.431c.78 0 1.3.607 1.3 1.3v1.3z\" clip-rule=\"evenodd\" \/><\/svg>\n\t\t<\/span>\n\t\t\n\t\t\t\t\t<h2 class=\"wp-block-salesforce-blog-iconography-list__title\">\n\t\t\t\t\u95a2\u9023\u30b3\u30f3\u30c6\u30f3\u30c4\t\t\t<\/h2>\n\t\t\n\t<\/div>\n\n\t<div class=\"wp-block-salesforce-blog-iconography-list__content \">\n\t\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/jp\/resources\/articles\/crm\/customer-satisfaction-index\/\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u306f\uff1f\u8a55\u4fa1\u6307\u6a19\u3084\u8abf\u67fb\u65b9\u6cd5\u3001\u5411\u4e0a\u3055\u305b\u308b\u65bd\u7b56\u30682\u3064\u306e\u6210\u529f\u4e8b\u4f8b\u3092\u89e3\u8aac<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/jp\/form\/webinar\/10mins-learning-kpi\/?d=blog-body-cta-text\" target=\"_blank\" rel=\"noreferrer noopener\">\u3010\u52d5\u753b\u301110\u5206\u3067\u5b66\u3076\u30b7\u30ea\u30fc\u30ba\u301cKPI\u7de8\u301c \u77ed\u6642\u9593\u3067\u3088\u304f\u308f\u304b\u308bKPI\u306e\u8003\u3048\u65b9<\/a><\/li>\n<\/ul>\n\n\t<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b5\u3064\u306e\u53d6\u308a\u7d44\u307f\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b5\u3064\u306e\u53d6\u308a\u7d44\u307f<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d5295abbf07&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d5295abbf07\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"563\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-img04.jpg?w=1000\" alt=\"\" class=\"wp-image-20267\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-img04.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-img04.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-img04.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-img04.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u65b9\u6cd5\u3068\u3057\u3066\u3001\u5177\u4f53\u7684\u306a5\u3064\u306e\u53d6\u308a\u7d44\u307f\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>CS\u8abf\u67fb\u3067\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u628a\u63e1\u3059\u308b<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u5f37\u5316\u3092\u56f3\u308b<\/li>\n\n\n\n<li>SNS\u3092\u6d3b\u7528\u3057\u3066\u9867\u5ba2\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u6df1\u3081\u308b<\/li>\n\n\n\n<li>CRM\u30fbSFA\u306a\u3069\u306e\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3059\u308b<\/li>\n\n\n\n<li>\u50cd\u304d\u65b9\u6539\u9769\u3067\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b<\/li>\n<\/ul>\n\n\n\n<p>\u5bfe\u9867\u5ba2\u306e\u53d6\u308a\u7d44\u307f\u3060\u3051\u3067\u306a\u304f\u793e\u5185\u306b\u3082\u76ee\u3092\u5411\u3051\u3001\u5f93\u696d\u54e1\u306e\u50cd\u304d\u3084\u3059\u3044\u74b0\u5883\u3092\u6574\u3048\u308b\u3053\u3068\u3067\u3001\u7d50\u679c\u7684\u306b\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 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href=\"https:\/\/www.salesforce.com\/jp\/blog\/sns-marketing\/\">SNS\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3067\u306e\u6ce8\u610f\u70b9\u3068\u306f\uff1f\u30e1\u30ea\u30c3\u30c8\u3084\u91cd\u8981\u6027\u306b\u3064\u3044\u3066\u3082\u89e3\u8aac<\/a><\/li>\n<\/ul>\n\n\t<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">CRM\u30fbSFA\u306a\u3069\u306e\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3059\u308b<\/h3>\n\n\n\n<p>CRM\u30fbSFA\u30fbMA\u306a\u3069\u306e\u30c4\u30fc\u30eb\u5c0e\u5165\u306b\u3088\u3063\u3066\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u3072\u3068\u3064\u306e\u30b7\u30b9\u30c6\u30e0\u306b\u96c6\u7d04\u3057\u305f\u308a\u3001\u55b6\u696d\u6d3b\u52d5\u306e\u76ee\u6a19\u3084\u8a18\u9332\u3092\u53ef\u8996\u5316\u3057\u305f\u308a\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305d\u306e\u305f\u3081\u3001\u8cfc\u5165\u5c65\u6b74\u3084\u904e\u53bb\u306e\u554f\u3044\u5408\u308f\u305b\u5c65\u6b74\u3092\u4e00\u62ec\u7ba1\u7406\u3057\u3001\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306e\u72b6\u6cc1\u306b\u5408\u308f\u305b\u305f\u63d0\u6848\u304c\u3067\u304d\u308c\u3070\u3001\u9867\u5ba2\u306b\u3068\u3063\u3066\u3082\u8cea\u306e\u9ad8\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u53d7\u3051\u3089\u308c\u6e80\u8db3\u5ea6\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002\u5404\u30c4\u30fc\u30eb\u306e\u6982\u8981\u306b\u3064\u3044\u3066\u306f\u3001\u4ee5\u4e0b\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-header-highlight\"><table class=\"has-fixed-layout\"><thead><tr><th>\u30c4\u30fc\u30eb<\/th><th>\u6982\u8981<\/th><\/tr><\/thead><tbody><tr><td><a href=\"https:\/\/www.salesforce.com\/jp\/resources\/articles\/crm\/what-is-crm\/\">CRM\uff08\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff09<\/a><\/td><td>\u9867\u5ba2\u60c5\u5831\u3084\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306a\u3069\u3001\u81ea\u793e\u3068\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u4e00\u5143\u7ba1\u7406\u3059\u308b\u30b7\u30b9\u30c6\u30e0<\/td><\/tr><tr><td><a href=\"https:\/\/www.salesforce.com\/jp\/resources\/articles\/sales\/sfa\/\">SFA\uff08\u55b6\u696d\u652f\u63f4\u30b7\u30b9\u30c6\u30e0\uff09<\/a><\/td><td>\u55b6\u696d\u30e1\u30f3\u30d0\u30fc\u306e\u884c\u52d5\u3084\u5546\u8ac7\u306e\u9032\u6357\u72b6\u6cc1\u3092\u7ba1\u7406\u3057\u3001\u55b6\u696d\u6d3b\u52d5\u3092\u52b9\u7387\u5316\u3059\u308b\u30b7\u30b9\u30c6\u30e0<\/td><\/tr><tr><td><a href=\"https:\/\/www.salesforce.com\/jp\/resources\/articles\/marketing\/what-is-ma\/\">MA\uff08\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\uff09<\/a><\/td><td>\u4f5c\u696d\u306e\u81ea\u52d5\u5316\u3084\u62c5\u5f53\u8005\u306e\u5224\u65ad\u88dc\u52a9\u306a\u3069\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6d3b\u52d5\u3092\u52b9\u7387\u5316\u3059\u308b\u30b7\u30b9\u30c6\u30e0<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>CRM\u306e\u6a5f\u80fd\u3084\u6d3b\u7528\u65b9\u6cd5\u304c\u3088\u304f\u308f\u304b\u3089\u306a\u3044\u65b9\u306f\u3001\u4e0b\u8a18\u306e\u300cCRM\u521d\u5fc3\u8005\u5411\u3051\u30ac\u30a4\u30c9\u300d\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u30d2\u30f3\u30c8\u304c\u5f97\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong>CRM\u521d\u5fc3\u8005\u5411\u3051\u30ac\u30a4\u30c9<\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u4ecaCRM\u3092\u5c0e\u5165\u3059\u308b\u3079\u304d\u304b\uff1f\u3092\u5224\u65ad\u3059\u308b\u305f\u3081\u306e\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3084\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u6700\u9069\u306aCRM\u306e\u898b\u6975\u3081\u65b9\u306a\u3069\u3001CRM\u306e\u5c0e\u5165\u691c\u8a0e\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u4f59\u3059\u3053\u3068\u306a\u304f\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/sales\/the-bigginers-guide-to-crm\/?d=blog-body-cta-banner2\">\u7121\u6599\u3067\u30ac\u30a4\u30c9\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/how-to-maximize-crm-productivity-img.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/how-to-maximize-crm-productivity-img.jpg 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/how-to-maximize-crm-productivity-img.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/02\/how-to-maximize-crm-productivity-img.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u50cd\u304d\u65b9\u6539\u9769\u3067\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b<\/h3>\n\n\n\n<p>\u67d4\u8edf\u306b\u50cd\u3051\u308b\u74b0\u5883\u3084\u793e\u5185\u5236\u5ea6\u3092\u6574\u5099\u3059\u308b\u3053\u3068\u3067\u3001\u4ed5\u4e8b\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3084\u751f\u7523\u6027\u304c\u5411\u4e0a\u3057\u3001\u4f1a\u793e\u306b\u5bfe\u3059\u308b\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u3082\u9ad8\u307e\u308a\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u9867\u5ba2\u306b\u5bfe\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u3082\u4e0a\u304c\u308a\u3001\u6700\u7d42\u7684\u306b\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u5177\u4f53\u7684\u306a\u50cd\u304d\u65b9\u6539\u9769\u306e\u53d6\u308a\u7d44\u307f\u3068\u3057\u3066\u3001\u4ee5\u4e0b\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u30d5\u30ec\u30c3\u30af\u30b9\u30bf\u30a4\u30e0\u30fb\u77ed\u6642\u9593\u52e4\u52d9\u5236\u5ea6\u306e\u5c0e\u5165<\/li>\n\n\n\n<li>\u30c6\u30ec\u30ef\u30fc\u30af\u30fb\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30ef\u30fc\u30af\u306e\u5c0e\u5165<\/li>\n\n\n\n<li>\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u898b\u76f4\u3057\u306b\u3088\u308b\u696d\u52d9\u52b9\u7387\u5316<\/li>\n\n\n\n<li>AI\u30fbIoT\u6d3b\u7528\u306b\u3088\u308b\u81ea\u52d5\u5316<\/li>\n<\/ul>\n\n\n\n<p>\u307e\u305f\u3001\u4ed5\u4e8b\u3068\u5bb6\u5ead\u306e\u4e21\u7acb\u3092\u56f3\u308b\u30ef\u30fc\u30af\u30e9\u30a4\u30d5\u30d0\u30e9\u30f3\u30b9\u306e\u53d6\u308a\u7d44\u307f\u306b\u3088\u3063\u3066\u3001\u7537\u6027\u30fb\u5973\u6027\u3044\u305a\u308c\u3082\u6d3b\u8e8d\u3067\u304d\u308b\u74b0\u5883\u304c\u6574\u3044\u3001\u3088\u308a\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3084\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4ee5\u4e0b\u306e\u95a2\u9023\u30b3\u30f3\u30c6\u30f3\u30c4\u3067\u306f\u3001\u50cd\u304d\u65b9\u6539\u9769\u95a2\u9023\u6cd5\u306b\u3088\u308b\u53d6\u308a\u7d44\u307f\u3084\u3001\u30ef\u30fc\u30af\u30e9\u30a4\u30d5\u30d0\u30e9\u30f3\u30b9\u5b9f\u73fe\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u8a73\u3057\u304f\u89e3\u8aac\u3057\u3066\u3044\u307e\u3059\u3002\u81ea\u793e\u306e\u50cd\u304d\u65b9\u6539\u9769\u3092\u9032\u3081\u3066\u3001\u5f93\u696d\u54e1\u30fb\u9867\u5ba2\u4e21\u8005\u306e\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div 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href=\"https:\/\/www.salesforce.com\/jp\/blog\/jp-work-style-reform\/\">\u50cd\u304d\u65b9\u6539\u9769\u3068\u306f\uff1f\u95a2\u9023\u6cd5\u306e\u6982\u8981\u3084\u53d6\u308a\u7d44\u307f\u3001\u5177\u4f53\u4f8b\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/jp\/blog\/jp-work-life-balance\/\">\u30ef\u30fc\u30af\u30e9\u30a4\u30d5\u30d0\u30e9\u30f3\u30b9\u3068\u306f\uff1f\u5b9a\u7fa9\u3084\u5b9f\u73fe\u306b\u5411\u3051\u305f5\u3064\u306e\u53d6\u308a\u7d44\u307f\u3092\u89e3\u8aac<\/a><\/li>\n<\/ul>\n\n\t<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u305f\u6210\u529f\u4e8b\u4f8b\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u305f\u6210\u529f\u4e8b\u4f8b<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d5295abee2f&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d5295abee2f\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"563\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-img05.jpg?w=1000\" alt=\"\" class=\"wp-image-20268\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-img05.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-img05.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-img05.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-img05.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 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class=\"wp-block-list\">\n<li>\u9867\u5ba2\u306e\u5229\u7528\u30b5\u30fc\u30d3\u30b9\u3068\u95a2\u4fc2\u306e\u6df1\u3044\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u914d\u4fe1<\/li>\n\n\n\n<li>\u554f\u3044\u5408\u308f\u305b\u60c5\u5831\u306e\u5171\u6709\u5316\u3067\u793e\u5185\u5f15\u304d\u7d99\u304e\u3092\u52b9\u7387\u5316<\/li>\n\n\n\n<li>\u9867\u5ba2\u3078\u7a4d\u6975\u7684\u306b\u50cd\u304d\u304b\u3051\u308b\u300c\u63d0\u6848\u578b\u5fdc\u5bfe\u300d\u306e\u63a8\u9032<\/li>\n\n\n\n<li>\u56fd\u30fb\u30c1\u30e3\u30cd\u30eb\u3092\u307e\u305f\u3050\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u5bfe\u5fdc<\/li>\n<\/ul>\n\n\n\n<p>\u5404\u793e\u306e\u53d6\u308a\u7d44\u307f\u304c\u3001\u3069\u306e\u3088\u3046\u306b\u3057\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u3063\u305f\u306e\u304b\u3092\u628a\u63e1\u3057\u3001\u81ea\u793e\u306e\u65bd\u7b56\u306b\u53cd\u6620\u3067\u304d\u308b\u304b\u3069\u3046\u304b\u691c\u8a0e\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u9867\u5ba2\u306e\u5229\u7528\u30b5\u30fc\u30d3\u30b9\u3068\u95a2\u4fc2\u306e\u6df1\u3044\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u914d\u4fe1\uff5cKDDI<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d5295abfa3d&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d5295abfa3d\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"750\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-creative01.jpg?w=1000\" alt=\"\" class=\"wp-image-20272\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-creative01.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-creative01.jpg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-creative01.jpg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-creative01.jpg?w=150&amp;h=113 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">\u4f1a\u793e\u540d\uff1a<a href=\"https:\/\/www.salesforce.com\/jp\/resources\/customer-stories\/kddi\/\">KDDI\u682a\u5f0f\u4f1a\u793e<\/a><br>\u4e8b\u696d\u5185\u5bb9\uff1a \u96fb\u6c17\u901a\u4fe1\u4e8b\u696d<\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>\u901a\u4fe1\u4e8b\u696d\u5927\u624b\u306eKDDI\u3067\u306f\u3001My au\u3084au 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class=\"wp-block-heading\">\u554f\u3044\u5408\u308f\u305b\u60c5\u5831\u306e\u5171\u6709\u5316\u3067\u793e\u5185\u5f15\u304d\u7d99\u304e\u3092\u52b9\u7387\u5316\uff5c\u9ad9\u7530\u5c4b<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d5295ac0814&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d5295ac0814\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"523\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-creative02.jpg?w=1000\" alt=\"\" class=\"wp-image-20273\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-creative02.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-creative02.jpg?w=300&amp;h=157 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-creative02.jpg?w=768&amp;h=402 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-creative02.jpg?w=150&amp;h=78 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">\u4f1a\u793e\u540d\uff1a<a href=\"https:\/\/www.salesforce.com\/jp\/resources\/customer-stories\/takataya\/\">\u682a\u5f0f\u4f1a\u793e\u9ad9\u7530\u5c4b<\/a><br>\u4e8b\u696d\u5185\u5bb9\uff1aLP\u30ac\u30b9\u7b49\u306e\u30a8\u30cd\u30eb\u30ae\u30fc\u4e8b\u696d<\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>\u79cb\u7530\u770c\u306e\u8001\u8217\u3067\u3042\u308b\u9ad9\u7530\u5c4b\u3067\u306f\u3001\u7a4d\u6975\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u5c55\u958b\u306b\u3088\u3063\u3066\u9867\u5ba2\u6570\u304c\u5897\u52a0\u3057\u307e\u3057\u305f\u304c\u3001\u60c5\u5831\u3092\u628a\u63e1\u3059\u308b\u793e\u54e1\u306e\u75c5\u6b20\u306b\u3088\u3063\u3066\u3001\u696d\u52d9\u304c\u6ede\u308b\u306a\u3069\u306e\u554f\u984c\u304c\u767a\u751f\u3057\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u305d\u3053\u3067\u540c\u793e\u306f\u3001\u8907\u6570\u306e\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u6d3b\u7528\u3059\u308b\u300c\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u300d\u3092\u5c0e\u5165\u3057\u3001\u9867\u5ba2\u60c5\u5831\u3084\u5546\u8ac7\u5185\u5bb9\u306a\u3069\u306e\u60c5\u5831\u3092\u793e\u5185\u30b7\u30b9\u30c6\u30e0\u306b\u9023\u643a\u3055\u305b\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u306e\u6d3b\u7528\u306b\u3088\u3063\u3066\u3001\u60c5\u5831\u306e\u5c5e\u4eba\u5316\u3092\u9632\u3044\u3060\u3060\u3051\u3067\u306a\u304f\u3001\u696d\u52d9\u306e\u6700\u9069\u5316\u306b\u3088\u308b\u300c\u50cd\u304d\u65b9\u6539\u9769\u300d\u306b\u3082\u3064\u306a\u304c\u308a\u3001\u4e8b\u696d\u306e\u6027\u8cea\u4e0a\u56f0\u96e3\u3060\u3063\u305f\u5b8c\u5168\u9031\u4f112\u65e5\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3068\u540c\u6642\u306b\u9867\u5ba2\u6e80\u8db3\u5ea6\u3082\u9ad8\u307e\u308a\u3001\u9867\u5ba2\u304b\u3089\u306e\u96fb\u8a71\u3084\u30e1\u30fc\u30eb\u306b\u3088\u308b\u79f0\u8cdb\u306e\u58f0\u304c\u3001\u30de\u30eb\u30c1\u30af\u30e9\u30a6\u30c9\u5c0e\u5165\u524d\u306e3\u500d\u4ee5\u4e0a\u306b\u5897\u52a0\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u9867\u5ba2\u3078\u7a4d\u6975\u7684\u306b\u50cd\u304d\u304b\u3051\u308b\u300c\u63d0\u6848\u578b\u5fdc\u5bfe\u300d\u306e\u63a8\u9032\uff5c\u30ea\u30b3\u30fc<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d5295ac1498&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d5295ac1498\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"574\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-creative03.jpg?w=1000\" alt=\"\" class=\"wp-image-20274\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-creative03.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-creative03.jpg?w=300&amp;h=172 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-creative03.jpg?w=768&amp;h=441 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-creative03.jpg?w=150&amp;h=86 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">\u4f1a\u793e\u540d\uff1a<a href=\"https:\/\/www.salesforce.com\/jp\/customer-success-stories\/ricoh\/\">\u682a\u5f0f\u4f1a\u793e\u30ea\u30b3\u30fc<\/a><br>\u4e8b\u696d\u5185\u5bb9\uff1a\u8907\u5408\u6a5f\u3084\u30d7\u30ea\u30f3\u30bf\u30fc\u7b49\u306e\u88fd\u9020\u30fb\u8ca9\u58f2<\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>\u6570\u3005\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3067\u9ad8\u3044\u8a55\u4fa1\u3092\u5f97\u3066\u3044\u308b\u30ea\u30b3\u30fc\u3067\u306f\u3001\u3055\u3089\u306a\u308b\u4ed8\u52a0\u4fa1\u5024\u3092\u63d0\u6848\u3059\u308bCX\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u8ee2\u63db\u3068\u3001\u9867\u5ba2\u8ef8\u3067\u306e\u30b5\u30fc\u30d3\u30b9\u306e\u5b9f\u73fe\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305d\u306e\u57fa\u76e4\u3068\u306a\u308bCRM\u306f\u3001\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u3092\u6539\u4fee\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u60c5\u5831\u306e\u4e00\u5143\u5316\u3068\u6a2a\u65ad\u7684\u306a\u4e00\u62ec\u691c\u7d22\u304c\u3067\u304d\u308b\u300cSalesforce\u300d\u306e\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u306b\u63d0\u4f9b\u4e2d\u306e\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u753b\u9762\u4e0a\u3067\u4e00\u5143\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u65e2\u5b58\u696d\u52d9\u306e\u7cbe\u5ea6\u3068\u30b9\u30d4\u30fc\u30c9\u306e\u5411\u4e0a\u306b\u4f34\u3063\u3066\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u4fa1\u5024\u3082\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u4fee\u7406\u4f9d\u983c\u3092\u53d7\u3051\u3066\u624b\u914d\u3059\u308b\u300c\u53d7\u3051\u8eab\u300d\u306e\u5bfe\u5fdc\u306b\u7559\u307e\u3089\u305a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u9867\u5ba2\u306e\u7279\u6027\u306b\u5fdc\u3058\u305f\u50cd\u304d\u304b\u3051\u3092\u3059\u308b\u300c\u63d0\u6848\u578b\u5fdc\u5bfe\u300d\u3082\u884c\u3044\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u76f4\u7d50\u3059\u308b\u30c8\u30e9\u30d6\u30eb\u5bfe\u5fdc\u306b\u304a\u3044\u3066\u306f\u3001\u5fdc\u7b54\u7387\u306e\u6307\u6a19\u3060\u3051\u306b\u3068\u3089\u308f\u308c\u305a\u3001\u9867\u5ba2\u304c\u81ea\u5df1\u89e3\u6c7a\u3067\u304d\u308b\u5272\u5408\u3092\u5897\u3084\u305d\u3046\u3068AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306e\u9023\u643a\u3082\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u56fd\u30fb\u30c1\u30e3\u30cd\u30eb\u3092\u307e\u305f\u3050\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u5bfe\u5fdc\uff5cANA\u30b0\u30eb\u30fc\u30d7<\/h3>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d5295ac2130&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d5295ac2130\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"601\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-creative04.jpeg?w=1000\" alt=\"\" class=\"wp-image-20275\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-creative04.jpeg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-creative04.jpeg?w=300&amp;h=180 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-creative04.jpeg?w=768&amp;h=462 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-creative04.jpeg?w=150&amp;h=90 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">\u4f1a\u793e\u540d\uff1a<a href=\"https:\/\/www.salesforce.com\/jp\/customer-success-stories\/ana\/\">\u5168\u65e5\u672c\u7a7a\u8f38\u682a\u5f0f\u4f1a\u793e<\/a><br>\u4e8b\u696d\u5185\u5bb9\uff1a\u5b9a\u671f\u822a\u7a7a\u904b\u9001\u4e8b\u696d<\/figcaption><\/figure>\n\n\n\n<p>\u9867\u5ba2\u8d77\u70b9\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u5e83\u304f\u5c55\u958b\u3059\u308bANA\u30b0\u30eb\u30fc\u30d7\u3067\u306f\u30012020\u5e74\u306e\u30b3\u30ed\u30ca\u798d\u306b\u304a\u3044\u3066\u3001\u30d5\u30e9\u30a4\u30c8\u306e\u4e88\u7d04\u5909\u66f4\u30fb\u53d6\u308a\u6d88\u3057\u306b\u95a2\u3059\u308b\u7279\u5225\u5bfe\u5fdc\u306e\u62e1\u5927\u304c\u5fc5\u8981\u3067\u3057\u305f\u3002\u96fb\u8a71\u4e3b\u4f53\u3067\u5bfe\u5fdc\u3057\u305f\u5834\u5408\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5bfe\u5fdc\u304c\u8ffd\u3044\u3064\u304b\u306a\u3044\u53ef\u80fd\u6027\u304c\u51fa\u3066\u304d\u305f\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u4e8b\u614b\u3092\u89e3\u6d88\u3059\u3079\u304f\u3001\u6771\u4eac\u30fb\u672d\u5e4c\u30fb\u9577\u5d0e\u30fb\u30ed\u30b5\u30f3\u30bc\u30eb\u30b9\u306e\u62e0\u70b9\u9593\u3067\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5171\u901a\u5316\u3057\u3001\u56fd\u3092\u307e\u305f\u3050\u554f\u3044\u5408\u308f\u305b\u306b\u3082\u5bfe\u5fdc\u3067\u304d\u308b\u74b0\u5883\u3092\u6574\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5f93\u6765\u306f\u5fdc\u5bfe\u5c65\u6b74\u3092\u62e0\u70b9\u5225\u306b\u7ba1\u7406\u3057\u3066\u3044\u307e\u3057\u305f\u304c\u3001\u5171\u901a\u306eCRM\u3078\u306e\u7d71\u5408\u306b\u3088\u3063\u3066\u3001\u6df1\u591c\u306e\u554f\u3044\u5408\u308f\u305b\u3067\u3082\u55b6\u696d\u4e2d\u306e\u62e0\u70b9\u306b\u8ee2\u9001\u3059\u308b\u3068\u3044\u3063\u305f\u904b\u7528\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u305d\u306e\u7d50\u679c\u3001\u30d4\u30fc\u30af\u6642\u306b\u304a\u3051\u308b\u90316\u4e07\u4ef6\u307b\u3069\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u3066\u3082\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u5fdc\u5bfe\u304c\u3067\u304d\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u540c\u30b0\u30eb\u30fc\u30d7\u3067\u306f\u3001\u9867\u5ba2\u5206\u6790\u306b\u3088\u308b\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306a\u3069\u306eCRM\u3092\u6838\u3068\u3059\u308b\u53d6\u308a\u7d44\u307f\u304c\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u306e\u65b0\u305f\u306a\u6a19\u6e96\u306b\u306a\u308a\u3064\u3064\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-ai\u3092\u6d3b\u7528\u3057\u305f\u65bd\u7b56\u3082\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\">AI\u3092\u6d3b\u7528\u3057\u305f\u65bd\u7b56\u3082\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d5295ac2de2&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d5295ac2de2\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"563\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-img06.jpg?w=1000\" alt=\"\" class=\"wp-image-20269\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-img06.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-img06.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-img06.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/jp-customer-satisfaction-img06.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>AI\u3092\u6d3b\u7528\u3057\u305f\u65bd\u7b56\u306f\u3001\u9ad8\u5ea6\u306a\u9867\u5ba2\u5206\u6790\u306b\u3082\u3068\u3065\u304f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u5b9f\u73fe\u3067\u304d\u308b\u305f\u3081\u3001\u3088\u308a\u9ad8\u3044\u6e80\u8db3\u5ea6\u304c\u5f97\u3089\u308c\u3084\u3059\u3044\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u5b9f\u969b\u306b\u3001E\u30b3\u30de\u30fc\u30b9\u306e\u958b\u767a\u30fb\u904b\u55b6\u3092\u884c\u3046<a href=\"https:\/\/www.salesforce.com\/jp\/resources\/customer-stories\/willer\/\">WILLER MARKETING\u682a\u5f0f\u4f1a\u793e<\/a>\u3067\u306f\u3001\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u8fc5\u901f\u306b\u89e3\u6c7a\u3059\u308b\u624b\u6bb5\u3068\u3057\u3066\u3001AI\u6280\u8853\u3092\u642d\u8f09\u3057\u305f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u304c\u5165\u529b\u3057\u305f\u30d5\u30ea\u30fc\u30ef\u30fc\u30c9\u306e\u8cea\u554f\u306b\u5bfe\u3057\u3066\u3001\u95a2\u9023\u3057\u305d\u3046\u306a\u9078\u629e\u80a2\u3092\u63d0\u793a\u3059\u308b\u300c\u8907\u6570\u63d0\u793a\u578b\u300d\u3092\u63a1\u7528\u3057\u305f\u3053\u3068\u3067\u3001\u56de\u7b54\u7387\u306f99%\u3001\u6b63\u7b54\u7387\u30828\u5272\u5f31\u306b\u5411\u4e0a\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>Salesforce\u306eAI\u300c<a href=\"https:\/\/www.salesforce.com\/jp\/artificial-intelligence\/\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein<\/a>\u300d\u306f\u3001\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u81ea\u52d5\u5316\u306b\u7559\u307e\u3089\u305a\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u3082\u3068\u306b\u4fe1\u983c\u3067\u304d\u308b\u591a\u69d8\u306a\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u751f\u6210\u3067\u304d\u307e\u3059\u3002\u55b6\u696d\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306a\u3069\u5e45\u5e83\u3044\u696d\u52d9\u306b\u5f79\u7acb\u3064\u30c4\u30fc\u30eb\u3067\u3059\u306e\u3067\u3001\u307e\u305a\u306f\u304a\u6c17\u8efd\u306b\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/jp\/company\/contact-us\/?d=blog-body-cta-text\" target=\"_blank\" rel=\"noreferrer noopener\">\u25b6 Salesforce\u88fd\u54c1\u306e\u3054\u76f8\u8ac7\u30fb\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" 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