{"id":21067,"date":"2025-03-26T12:33:36","date_gmt":"2025-03-26T03:33:36","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=21067"},"modified":"2025-03-26T12:33:37","modified_gmt":"2025-03-26T03:33:37","slug":"jp-agentforce-innovationday-service","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/blog\/jp-agentforce-innovationday-service\/","title":{"rendered":"\u3010\u30a2\u30fc\u30ab\u30a4\u30d6\u914d\u4fe1\u3011\u300cAgentforce\uff08\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30d5\u30a9\u30fc\u30b9\uff09\u00d7\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u300d\u306b\u3088\u308bCX\u5411\u4e0a\u3068\u52b9\u7387\u5316\u306e\u79d8\u8a23"},"content":{"rendered":"\n<p>\u8fd1\u5e74\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3084\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u3068\u3044\u3063\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u3067\u306f\u3001\u4eba\u624b\u4e0d\u8db3\u3084\u5bfe\u5fdc\u54c1\u8cea\u306e\u5411\u4e0a\u30fb\u5747\u4e00\u5316\u3001\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u52b9\u7387\u5316\u306a\u3069\u3001\u591a\u304f\u306e\u8ab2\u984c\u306b\u76f4\u9762\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u624b\u6bb5\u3068\u3057\u3066\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u6ce8\u76ee\u5ea6\u304c\u5897\u3057\u3066\u3044\u307e\u3059<\/p>\n\n\n\n<p>Salesforce\u3067\u306f\u3001\u307f\u306a\u3055\u3093\u306e\u8208\u5473\u30fb\u95a2\u5fc3\u306b\u5fdc\u3048\u308b\u3079\u304f\u3001\u30aa\u30f3\u30b5\u30a4\u30c8\u30a4\u30d9\u30f3\u30c8\u300c<a href=\"https:\/\/agentforce-innovation-day-service.salesforce-event.jp\/public\/application\/add\/32\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Innovation Day Service<\/a>\u300d\u3092\u958b\u50ac\u3057\u307e\u3057\u305f\u3002\u591a\u304f\u306e\u65b9\u3005\u306b\u3054\u53c2\u52a0\u3044\u305f\u3060\u304d\u3001\u6e80\u5e2d\u3068\u306a\u3063\u305f\u30bb\u30c3\u30b7\u30e7\u30f3\u304c\u7d9a\u51fa\u3057\u307e\u3057\u305f\u3002\u3054\u6765\u5834\u3044\u305f\u3060\u3044\u305f\u307f\u306a\u3055\u3093\u3001\u8aa0\u306b\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u597d\u8a55\u306b\u3064\u304d\u3001\u3068\u304f\u306b\u6ce8\u76ee\u3044\u305f\u3060\u3044\u305f\u30bb\u30c3\u30b7\u30e7\u30f3\u306e\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u914d\u4fe1\u3092\u958b\u59cb\u3057\u307e\u3057\u305f\u3002\u672c\u8a18\u4e8b\u3067\u306f\u3001\u5404\u30bb\u30c3\u30b7\u30e7\u30f3\u306e\u6982\u8981\u3068\u7279\u306b\u5370\u8c61\u6df1\u304b\u3063\u305f\u30dd\u30a4\u30f3\u30c8\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002\u8996\u8074\u306e\u53c2\u8003\u306b\u3057\u3066\u3044\u305f\u3060\u3051\u308c\u3070\u5e78\u3044\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-salesforce-blog-iconography-list\">\n\t<div class=\"wp-block-salesforce-blog-iconography-list__heading\">\n\t\t\t\t<span class='wp-block-salesforce-blog-iconography-list__icon'>\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"13\" fill=\"none\" viewBox=\"0 0 14 13\"><path fill=\"#032D60\" d=\"M3.43 13a1 1 0 0 1-.59-.19 1 1 0 0 1-.4-1L3 8.37.52 5.93a1 1 0 0 1 .56-1.73l3.47-.5L6.09.56a1.06 1.06 0 0 1 1.82 0L9.46 3.7l3.46.5a1 1 0 0 1 .56 1.73L11 8.37l.59 3.45a1 1 0 0 1-1.46 1.06L7 11.26l-3.1 1.62a1 1 0 0 1-.47.12M7 9.1a1 1 0 0 1 .47.12l1.75.92-.33-2a1 1 0 0 1 .29-.9l1.42-1.33-2-.28a1 1 0 0 1-.76-.56L7 3.3l-.88 1.77a1 1 0 0 1-.76.56l-2 .28 1.46 1.38a1 1 0 0 1 .29.9l-.33 2 1.75-.92A1 1 0 0 1 7 9.1\" \/><\/svg>\n\t\t<\/span>\n\t\t\n\t\t\t\t\t<h2 class=\"wp-block-salesforce-blog-iconography-list__title\">\n\t\t\t\tArchive session line up \uff08\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u914d\u4fe1\u3092\u8996\u8074\u3059\u308b\uff09\t\t\t<\/h2>\n\t\t\n\t<\/div>\n\n\t<div class=\"wp-block-salesforce-blog-iconography-list__content \">\n\t\n\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/www.salesforce.com\/jp\/form\/events\/webinars\/form-rss\/4891896?d=blog-body-cta-text1\" target=\"_blank\" rel=\"noreferrer noopener\">\u3010\u57fa\u8abf\u8b1b\u6f14\u3011\u3000Agentforce\u3067\u62d3\u304f\u3001\u65b0\u3057\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765<\/a><\/strong><\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.salesforce.com\/jp\/form\/events\/webinars\/form-rss\/4891898?d=blog-body-cta-text2\" target=\"_blank\" rel=\"noreferrer noopener\">\u3010\u65e5\u672c\u822a\u7a7a\u3011CRM\u30c7\u30fc\u30bf\u3092\u5168\u793e\u306e\u8cc7\u7523\u306b\u3002CX\u5411\u4e0a\u3078\u306e\u30a2\u30d7\u30ed\u30fc\u30c1<\/a><\/strong><\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.salesforce.com\/jp\/form\/events\/webinars\/form-rss\/4892010?d=blog-body-cta-text3\" target=\"_blank\" rel=\"noreferrer noopener\">\u3010\u4e09\u4e95\u4e0d\u52d5\u7523\u30ec\u30b8\u30c7\u30f3\u30b7\u30e3\u30eb\u30ea\u30fc\u30b9\u3011\u7ba1\u7406\u7269\u4ef620%\u5897\u3067\u3082\u5897\u54e1\u30bc\u30ed\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u52b9\u7387\u5316\u306e\u79d8\u8a23<\/a><\/strong><\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/jp\/form\/events\/webinars\/form-rss\/4892071?d=blog-body-cta-text4\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>\u3010KINTO<\/strong>\u3011<strong>AI\u3067\u96fb\u8a71\u30fb\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u3092\u5237\u65b0<\/strong><\/a><\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.salesforce.com\/jp\/form\/events\/webinars\/form-rss\/4892031?d=blog-body-cta-text5\" target=\"_blank\" rel=\"noreferrer noopener\">\u3010NEC\u30d5\u30a3\u30fc\u30eb\u30c7\u30a3\u30f3\u30b0\u3068JCOM\u306e\u4e8b\u4f8b\u3011\u5148\u9032\u4f01\u696d2\u793e\u304c\u8a9e\u308b\u3002\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u5909\u9769\u306e\u53d6\u308a\u7d44\u307f<\/a><\/strong><\/li>\n<\/ul>\n\n\t<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h3>\u76ee\u6b21<\/h3><ul><li><a href=\"#h-agentforce-\u3067\u9032\u5316\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u59ff\u3092\u7d39\u4ecb\" data-level=\"2\">Agentforce \u3067\u9032\u5316\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u59ff\u3092\u7d39\u4ecb<\/a><\/li><li><a href=\"#h-pick-up-user-session\" data-level=\"2\">Pick up User Session<\/a><ul><li><a href=\"#h-\u65e5\u672c-\u822a\u7a7a-crm\u30c7\u30fc\u30bf\u3092\u5168\u793e\u306e\u8cc7\u7523\u306b-cx\u5411\u4e0a\u3078\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\" data-level=\"3\">\u3010\u65e5\u672c \u822a\u7a7a\u3011 CRM\u30c7\u30fc\u30bf\u3092\u5168\u793e\u306e\u8cc7\u7523\u306b\u3002CX\u5411\u4e0a\u3078\u306e\u30a2\u30d7\u30ed\u30fc\u30c1<\/a><\/li><li><a href=\"#h-\u4e09\u4e95\u4e0d\u52d5\u7523\u30ec\u30b8\u30c7\u30f3\u30b7\u30e3\u30eb\u30ea\u30fc\u30b9-\u7ba1\u7406\u7269\u4ef620-\u5897\u3067\u3082\u5897\u54e1\u30bc\u30ed-\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u52b9\u7387\u5316\u306e\u79d8\u8a23\" data-level=\"3\">\u3010\u4e09\u4e95\u4e0d\u52d5\u7523\u30ec\u30b8\u30c7\u30f3\u30b7\u30e3\u30eb\u30ea\u30fc\u30b9\u3011\u7ba1\u7406\u7269\u4ef620%\u5897\u3067\u3082\u5897\u54e1\u30bc\u30ed\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u52b9\u7387\u5316\u306e\u79d8\u8a23<\/a><\/li><li><a href=\"#h-kinto-ai\u3067\u96fb\u8a71-\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u3092\u5237\u65b0\" data-level=\"3\">\u3010KINTO \u3011 AI\u3067\u96fb\u8a71\u30fb\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u3092\u5237\u65b0<\/a><\/li><li><a href=\"#h-nec\u30d5\u30a3\u30fc\u30eb\u30c7\u30a3\u30f3\u30b0-amp-jcom-\u5148\u9032\u4f01\u696d2\u793e\u304c\u8a9e\u308b-\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u5909\u9769\u306e\u53d6\u308a\u7d44\u307f\" data-level=\"3\">\u3010NEC\u30d5\u30a3\u30fc\u30eb\u30c7\u30a3\u30f3\u30b0 &amp; JCOM\u3011\u5148\u9032\u4f01\u696d2\u793e\u304c\u8a9e\u308b\u3002\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u5909\u9769\u306e\u53d6\u308a\u7d44\u307f<\/a><\/li><\/ul><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-agentforce-\u3067\u9032\u5316\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u59ff\u3092\u7d39\u4ecb\"><strong>Agentforce<\/strong><strong>\u3067\u9032\u5316\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u59ff\u3092\u7d39\u4ecb<\/strong><\/h2>\n\n\n\n<p>2025\u5e743\u670812\u65e5\u306b\u958b\u50ac\u3057\u305f\u300cAgentforce Innovation Day Service\u300d\u306f1300\u4eba\u306e\u304a\u5ba2\u69d8\u306b\u3054\u767b\u9332\u3044\u305f\u3060\u304d\u307e\u3057\u305f\u3002\u4eba\u6750\u304c\u4e0d\u8db3\u3059\u308b\u4e2d\u3067\u3082\u9867\u5ba2\u30cb\u30fc\u30ba\u306f\u8907\u96d1\u5316\u3001\u4f01\u696d\u3067\u306f\u52b9\u7387\u5316\u3078\u306e\u671f\u5f85\u304c\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002\u672c\u30a4\u30d9\u30f3\u30c8\u306f\u3001\u3053\u3046\u3057\u305f\u72b6\u6cc1\u306b\u30c1\u30e3\u30ec\u30f3\u30b8\u3057\u3066\u3044\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u95a2\u4fc2\u8005\u306e\u307f\u306a\u3055\u3093\u306b\u3001\u73fe\u72b6\u306e\u5ef6\u9577\u7dda\u4e0a\u306b\u306f\u306a\u3044AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u3044\u3046\u624b\u6bb5\u3092\u7d39\u4ecb\u3059\u308b\u5185\u5bb9\u3067\u3059\u3002<\/p>\n\n\n\n<p>Salesforce\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300c<a href=\"https:\/\/www.salesforce.com\/jp\/agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce\uff08\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30d5\u30a9\u30fc\u30b9\uff09<\/a>\u300d\u306f\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u5358\u306a\u308b\u696d\u52d9\u306e\u81ea\u52d5\u5316\u3067\u306a\u304f\u3001\u307e\u3063\u305f\u304f\u65b0\u3057\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u7d44\u7e54\u306e\u69cb\u7bc9\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u672c\u30a4\u30d9\u30f3\u30c8\u3067\u306f\u3001\u305d\u306e\u57fa\u672c\u7684\u306a\u6a5f\u80fd\u306f\u3082\u3061\u308d\u3093\u3001\u6700\u65b0\u52d5\u5411\u3084\u4e8b\u4f8b\u3092\u3054\u7d39\u4ecb\u3057\u3001\u696d\u52d9\u52b9\u7387\u5316\u3068\u9867\u5ba2\u4f53\u9a13\u5411\u4e0a\u304c\u4e21\u7acb\u3067\u304d\u308b\u3053\u3068\u3092\u4f53\u611f\u3057\u3066\u3044\u305f\u3060\u304d\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>Agentforce\u306f\u4e16\u754c\u4e2d\u3067\u5c0e\u5165\u304c\u9032\u3093\u3067\u304a\u308a\u3001\u65e5\u672c\u3067\u3082\u591a\u304f\u306e\u4f01\u696d\u304c\u6d3b\u7528\u3092\u59cb\u3081\u3066\u3044\u307e\u3059\u3002\u57fa\u8abf\u8b1b\u6f14\u3067\u306f\u3001Agentforce\u304c\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u306a\u306e\u304b\u3001\u305d\u3057\u3066Agentforce\u306e\u4eca\u5f8c\u306e\u5c55\u958b\u3092\u304a\u4f1d\u3048\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001Agentforce\u3092\u6d3b\u7528\u4e2d\u306e\u5bcc\u58eb\u901a\u3068\u30ae\u30d6\u30ea\u30fc\u306e2\u793e\u3092\u62db\u304d\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u5909\u9769\u3092\u30ea\u30a2\u30eb\u306a\u58f0\u3092\u4ea4\u3048\u3066\u7d39\u4ecb\u3044\u305f\u3060\u304d\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u5bcc\u58eb\u901a\u3067\u306f\u3001Salesforce\u30e9\u30a4\u30bb\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u30d3\u30b8\u30cd\u30b9\u3082\u5c55\u958b\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u305d\u306e\u9867\u5ba2\u5bfe\u5fdc\u306e\u305f\u3081\u306e\u30b5\u30dd\u30fc\u30c8\u30c7\u30b9\u30af\u3092\u904b\u55b6\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u3053\u3067\u306f2025\u5e741\u6708\u3088\u308a\u3001Agentforce\u306b\u3088\u308b\u30c1\u30e3\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u306e\u904b\u7528\u3092\u958b\u59cb\u3057\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u7d0415\uff05\u3092\u5bfe\u5fdc\u4e88\u5b9a\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u306a\u304a\u3001\u672c\u683c\u904b\u7528\u306e\u524d\u306b\u5b9f\u65bd\u3057\u305f\u691c\u8a3c\u3067\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304a\u3088\u3073\u6709\u4eba\u5fdc\u5bfe\u3068\u6bd4\u8f03\u3057\u3066\u3001\u5e73\u5747\u5fdc\u7b54\u6642\u9593\u304c\u5927\u5e45\u306b\u77ed\u7e2e\u53ef\u80fd\u3067\u3042\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3002\u672c\u30bb\u30c3\u30b7\u30e7\u30f3\u3067\u306f\u3001\u3053\u306e\u3068\u304d\u306b\u4f7f\u7528\u3057\u305f\u30d1\u30a4\u30ed\u30c3\u30c8\u691c\u8a3c\u30b7\u30ca\u30ea\u30aa\u306e\u6982\u8981\u3082\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u4e00\u65b9\u3001\u30ae\u30d6\u30ea\u30fc\u306f\u3001\u751f\u6210AI\u306e\u5229\u6d3b\u7528\u3092\u63a8\u9032\u3057\u3066\u3044\u307e\u3059\u3002\u6d3b\u7528\u4e8b\u4f8b\u3068\u3057\u3066\u7d39\u4ecb\u3059\u308b\u306e\u306f\u3001Customer Experience\uff08\u9867\u5ba2\u4f53\u9a13\uff09\u3068\u3001\u63a1\u7528\u306b\u304a\u3051\u308bCandidate Experience\uff08\u5019\u88dc\u8005\u4f53\u9a13\uff09\u306e2\u3064\u306eCX\u3002Agentforce\u5b9f\u88c5\u306b\u304a\u3044\u3066\u300c\u4f5c\u308b\u306e\u306f\u7c21\u5358\u300d\u300c\u4f53\u9a13\u8a2d\u8a08\u306b\u5de5\u592b\u304c\u5fc5\u8981\u300d\u3068\u3044\u3063\u305f\u30ea\u30a2\u30eb\u306a\u8a71\u3082\u3042\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u3053\u306e2\u793e\u306fAI\u306e\u6d3b\u7528\u3092\u652f\u63f4\u3057\u3066\u3044\u308b\u7acb\u5834\u3067\u3082\u3042\u308a\u307e\u3059\u3002\u30d7\u30ed\u306e\u76ee\u7dda\u3067\u8a9e\u3089\u308c\u308bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4fa1\u5024\u3092\u305c\u3072\u6620\u50cf\u3067\u8a73\u3057\u304f\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">\u3010\u57fa\u8abf\u8b1b\u6f14\u3011Agentforce\u3067\u62d3\u304f\u3001\u65b0\u3057\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\"><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/events\/webinars\/form-rss\/4891896?d=blog-body-cta-banner1\">\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u914d\u4fe1\u3092\u8996\u8074\u3059\u308b<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"749\" height=\"414\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/Agentforce-Innovation-Day-Service-_banner.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/Agentforce-Innovation-Day-Service-_banner.png 749w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/Agentforce-Innovation-Day-Service-_banner.png?w=300&amp;h=166 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/Agentforce-Innovation-Day-Service-_banner.png?w=150&amp;h=83 150w\" sizes=\"auto, (max-width: 749px) 100vw, 749px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-pick-up-user-session\"><strong>Pick up User Session<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u65e5\u672c-\u822a\u7a7a-crm\u30c7\u30fc\u30bf\u3092\u5168\u793e\u306e\u8cc7\u7523\u306b-cx\u5411\u4e0a\u3078\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\"><strong> \u3010\u65e5\u672c<\/strong>\u822a\u7a7a\u3011<strong>CRM\u30c7\u30fc\u30bf\u3092\u5168\u793e\u306e\u8cc7\u7523\u306b\u3002CX\u5411\u4e0a\u3078\u306e\u30a2\u30d7\u30ed\u30fc\u30c1<\/strong><\/h3>\n\n\n\n<p>\u65e5\u672c\u822a\u7a7a\u306f2016\u5e74\u306b\u521d\u3081\u3066\u5c0e\u5165\u3057\u305fCRM\u304c\u8001\u673d\u5316\u3057\u305f\u305f\u3081\u3001\u5237\u65b0\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3092\u5b9f\u65bd\u30022023\u5e74\u306b\u3001Salesforce\u306b\u3088\u308b\u65b0\u3057\u3044CRM\u304c\u7a3c\u52d5\u3057\u307e\u3057\u305f\u3002\u65e5\u672c\u56fd\u5185\u62e0\u70b9\u306b\u3068\u3069\u307e\u3089\u305a\u3001\u6d77\u5916\u62e0\u70b9\u306b\u3082CRM\u3092\u5c55\u958b\u3057\u3001\u793e\u5185\u306b\u3042\u308b\u8907\u6570\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u60c5\u5831\u5171\u6709\u306e\u305f\u3081\u306b\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30d5\u30a9\u30fc\u30de\u30c3\u30c8\u306e\u7d71\u4e00\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u305d\u3057\u3066\u5168\u4e16\u754c\u3067\u84c4\u7a4d\u3057\u305f\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3001\u554f\u3044\u5408\u308f\u305b\u306b\u30d4\u30f3\u30dd\u30a4\u30f3\u30c8\u3067\u30bb\u30eb\u30d5\u89e3\u6c7a\u65bd\u7b56\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u304c\u5411\u4e0a\u3002\u540c\u793e\u306eCRM\u30e6\u30fc\u30b6\u30fc\u306f1700\u540d\u3001\u56fd\u5185\u591610\u62e0\u70b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u5bfe\u5fdc\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u306f\u5e74\u9593\u7d04300\u4e07\u30b1\u30fc\u30b9\u306b\u4e0a\u308a\u307e\u3059\u3002\u672c\u30bb\u30c3\u30b7\u30e7\u30f3\u3067\u306f\u3001\u5c0e\u5165\u5f8c\u306e\u52b9\u679c\u306b\u52a0\u3048\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u63a8\u9032\u6642\u306b\u76f4\u9762\u3057\u305f\u8ab2\u984c\u3068\u305d\u306e\u514b\u670d\u65b9\u6cd5\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u304a\u8a71\u3057\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u6d77\u5916\u5c55\u958b\u3057\u3066\u3044\u308b\u304b\u3089\u3053\u305d\u3001\u554f\u3044\u5408\u308f\u305b\u5c65\u6b74\u306b\u5165\u529b\u3059\u308b\u8a00\u8a9e\u3092\u3069\u3046\u3059\u308b\u306e\u304b\u3067\u610f\u898b\u304c\u5206\u304b\u308c\u3001\u751f\u6210AI\u306e\u6d3b\u7528\u3092\u898b\u636e\u3048\u3066\u30c7\u30fc\u30bf\u306e\u3042\u308b\u3079\u304d\u5f62\u3092\u8003\u3048\u305f\u3068\u3044\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u4e88\u7d04\u30b7\u30b9\u30c6\u30e0\u304c\u5b58\u5728\u3059\u308b\u4e2d\u3067\u3001\u306a\u305cCRM\u304c\u5fc5\u8981\u306a\u306e\u304b\u3068\u3044\u3046\u7406\u89e3\u3092\u5f97\u308b\u306e\u3082\u5927\u5909\u3060\u3063\u305f\u3088\u3046\u3002\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u306e\u591a\u3055\u3082\u7279\u5fb4\u7684\u306a\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3067\u3001\u30ea\u30a2\u30eb\u306a\u82e6\u52b4\u3092\u8a9e\u3063\u3066\u3044\u305f\u3060\u304d\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">\u3010\u65e5\u672c\u822a\u7a7a\u3011CRM\u30c7\u30fc\u30bf\u3092\u5168\u793e\u306e\u8cc7\u7523\u306b\u3001CX\u5411\u4e0a\u3078\u306e\u30a2\u30d7\u30ed\u30fc\u30c1<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\"><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/events\/webinars\/form-rss\/4891898?d=blog-body-cta-banner2\">\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u914d\u4fe1\u3092\u8996\u8074\u3059\u308b<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"749\" height=\"414\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/Agentforce-Innovation-Day-Service-_banner.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/Agentforce-Innovation-Day-Service-_banner.png 749w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/Agentforce-Innovation-Day-Service-_banner.png?w=300&amp;h=166 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/Agentforce-Innovation-Day-Service-_banner.png?w=150&amp;h=83 150w\" sizes=\"auto, (max-width: 749px) 100vw, 749px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" 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class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">\u3010\u4e09\u4e95\u4e0d\u52d5\u7523\u30ec\u30b8\u30c7\u30f3\u30b7\u30e3\u30eb\u30ea\u30fc\u30b9\u3011\u7ba1\u7406\u7269\u4ef620%\u5897\u3067\u3082\u5897\u54e1\u30bc\u30ed\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u52b9\u7387\u5316\u306e\u79d8\u8a23<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\"><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/events\/webinars\/form-rss\/4892010?d=blog-body-cta-banner3\">\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u914d\u4fe1\u3092\u8996\u8074\u3059\u308b<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"749\" height=\"414\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/Agentforce-Innovation-Day-Service-_banner.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/Agentforce-Innovation-Day-Service-_banner.png 749w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/Agentforce-Innovation-Day-Service-_banner.png?w=300&amp;h=166 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/Agentforce-Innovation-Day-Service-_banner.png?w=150&amp;h=83 150w\" sizes=\"auto, (max-width: 749px) 100vw, 749px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-kinto-ai\u3067\u96fb\u8a71-\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u3092\u5237\u65b0\"><strong>\u3010KINTO<\/strong>\u3011<strong>AI\u3067\u96fb\u8a71\u30fb\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u3092\u5237\u65b0<\/strong><\/h3>\n\n\n\n<p>\u4e3b\u306b\u81ea\u52d5\u8eca\u306e\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308bKINTO\u3067\u306f\u3001\u7533\u8fbc\u6570\u306e\u5897\u52a0\u306b\u4f34\u3044\u30b3\u30f3\u30bf\u30af\u30c8\u30dc\u30ea\u30e5\u30fc\u30e0\u304c\u5897\u52a0\u3057\u3066\u3044\u305f\u305f\u3081\u3001\u30ea\u30bd\u30fc\u30b9\u3092\u5897\u54e1\u3057\u306a\u304c\u3089\u3082\u3001\u30b3\u30b9\u30c8\u6700\u9069\u5316\u3068\u751f\u7523\u6027\u5411\u4e0a\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u305d\u3053\u3067\u3001\u300cService Cloud\uff08\u30b5\u30fc\u30d3\u30b9\u30af\u30e9\u30a6\u30c9\uff09\u300d\u3092\u5c0e\u5165\u3057\u3001\u97f3\u58f0\u30fb\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u305d\u308c\u305e\u308c\u306e\u696d\u52d9\u306bAI\u3092\u6d3b\u7528\u3002\u305d\u306e\u7d50\u679c\u3001\u96fb\u8a71\u5bfe\u5fdcACW\uff08\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff09\u306e\u98db\u8e8d\u7684\u306a\u77ed\u7e2e\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u305f\u3060\u3057\u3001\u82e6\u52b4\u3082\u591a\u304f\u3001\u7279\u306b\u7d4c\u55b6\u4f1a\u8b70\u3067\u627f\u8a8d\u3092\u5f97\u308b\u306e\u306f\u5927\u5909\u3060\u3063\u305f\u3088\u3046\u3067\u3059\u3002\u751f\u6210AI\u306e\u7cbe\u5ea6\u306b\u7591\u554f\u304c\u3042\u308a\u3001\u63a5\u5ba2\u3067\u306e\u9069\u7528\u306b\u61d0\u7591\u7684\u3002\u3055\u3089\u306b\u3001\u5c0e\u5165\u8cbb\u7528\u304c\u591a\u5c11\u9ad8\u984d\u3060\u3063\u305f\u3053\u3068\u3082\u30cd\u30c3\u30af\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u97f3\u58f0\u3084\u30c1\u30e3\u30c3\u30c8\u3092AI\u3067\u6d3b\u7528\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u30c4\u30fc\u30eb\u3001PBX\u3001\u97f3\u58f0\u8a8d\u8b58\u30c4\u30fc\u30eb\u306e3\u70b9\u3082\u30ea\u30d7\u30ec\u30a4\u30b9\u3059\u308b\u5fc5\u8981\u304c\u3042\u3063\u305f\u304b\u3089\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3069\u306e\u3088\u3046\u306b\u3057\u3066\u7d4c\u55b6\u4f1a\u8b70\u3067\u7d0d\u5f97\u3092\u5f97\u305f\u306e\u304b\u3002\u307e\u305f\u30012\u304b\u6708\u9593\u306ePoC\u3067\u6210\u679c\u304c\u51fa\u306a\u3051\u308c\u3070\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u304c\u6d88\u6ec5\u3059\u308b\u3068\u3044\u3046\u6761\u4ef6\u4e0b\u3067\u3001\u671f\u5f85\u3057\u305f\u6210\u679c\u304c\u51fa\u306a\u3044\u72b6\u6cc1\u3092\u3069\u3046\u4e57\u308a\u8d8a\u3048\u305f\u306e\u304b\u3002\u672c\u30bb\u30c3\u30b7\u30e7\u30f3\u3067\u306f\u3001\u5177\u4f53\u7684\u306b\u660e\u304b\u3057\u3066\u3044\u305f\u3060\u3051\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u51e6\u7406\u306b\u624b\u9593\u53d6\u3063\u3066\u3044\u305f\u30e1\u30f3\u30d0\u30fc\u3060\u3051\u3067\u306a\u304f\u3001\u30cf\u30a4\u30d1\u30d5\u30a9\u30fc\u30de\u30fc\u3067\u3082\u6539\u5584\u304c\u898b\u3089\u308c\u305f\u3053\u3068\u3001\u305d\u3057\u3066\u5b9a\u6027\u7684\u306a\u6210\u679c\u306b\u3082\u3054\u6ce8\u76ee\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<div 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src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/Agentforce-Innovation-Day-Service-_banner.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/Agentforce-Innovation-Day-Service-_banner.png 749w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/Agentforce-Innovation-Day-Service-_banner.png?w=300&amp;h=166 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/Agentforce-Innovation-Day-Service-_banner.png?w=150&amp;h=83 150w\" sizes=\"auto, (max-width: 749px) 100vw, 749px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" 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target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Innovation Day Service \u30a4\u30d9\u30f3\u30c8\u958b\u50ac\u8a18\u5ff5 \u30b9\u30da\u30b7\u30e3\u30ebTrailmix<\/a><\/p>\n\t\t\t<p class=\"related-trail__trail-description\"><\/p>\n\t\t\t<div class=\"related-trail__actions\">\n\t\t\t\t<div class=\"related-trail__action\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 10 10\" aria-hidden=\"true\"><path fill=\"#747474\" fill-rule=\"evenodd\" d=\"m4.93.69.88 2.88c.04.12.16.18.27.18h2.89c.29 0 .4.38.17.56L6.79 6.04c-.1.07-.13.2-.1.32l1.12 2.96c.08.27-.2.5-.44.33L4.85 7.77c-.1-.08-.23-.08-.34 0L1.97 9.65a.29.29 0 0 1-.45-.33L2.6 6.36a.3.3 0 0 0-.1-.32L.17 4.3c-.23-.18-.1-.56.17-.56h2.89c.13 0 .23-.04.27-.18l.9-2.9c.08-.27.46-.25.54.02Z\" clip-rule=\"evenodd\" \/><\/svg>\n<\/div>\n\t\t\t\t<div class=\"related-trail__action\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 9 5\" aria-hidden=\"true\"><path fill=\"#747474\" 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