{"id":21464,"date":"2025-04-07T08:43:23","date_gmt":"2025-04-06T23:43:23","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=21464"},"modified":"2025-07-03T17:58:20","modified_gmt":"2025-07-03T08:58:20","slug":"agentforce-for-customer-support","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/blog\/agentforce-for-customer-support\/","title":{"rendered":"Agentforce\uff08\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30d5\u30a9\u30fc\u30b9\uff09\u304cSalesforce\u306e\u30d8\u30eb\u30d7\u30b5\u30a4\u30c8\u3067\u5229\u7528\u8005\u306e\u554f\u984c\u309280%\u89e3\u6c7a"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<!-- The script tag should live in the head of your page if at all possible -->\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script>\n \n<!-- Put this wherever you would like your player to appear -->\n<img decoding=\"async\"\n  style=\"width: 100%; margin: auto; display: block;\"\n  class=\"vidyard-player-embed\"\n  src=\"https:\/\/play.vidyard.com\/VGr2xHFtDSCCwFHfAi5oYu.jpg\"\n  data-uuid=\"VGr2xHFtDSCCwFHfAi5oYu\"\n  data-v=\"4\"\n  data-type=\"inline\"\n\/>\n\n\n\n<p><br>74\u4e07\u4ee5\u4e0a\u3082\u306e\u8a18\u4e8b\u304c\u3042\u308bSalesforce\u306e\u30d8\u30eb\u30d7\u30b5\u30a4\u30c8\u306f\u3001\u5f37\u529b\u306a\u652f\u63f4\u30c4\u30fc\u30eb\u3067\u3042\u308a\u306a\u304c\u3089\u3001\u305d\u3053\u304b\u3089\u6700\u9069\u306a\u60c5\u5831\u3092\u898b\u3064\u3051\u308b\u306e\u306f\u7c21\u5358\u306a\u3053\u3068\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3067\u3057\u305f\u3002Agentforce\uff08\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30d5\u30a9\u30fc\u30b9\uff09\u3092\u6d3b\u7528\u3057\u305f\u6700\u9069\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u304a\u5ba2\u69d8\u306f\u554f\u3044\u5408\u308f\u305b\u306e80%\u4ee5\u4e0a\u3092\u89e3\u6c7a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002Agentforce\u304c\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u8fc5\u901f\u306b\u5b9f\u73fe\u3057\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u305d\u308c\u3092\u8a73\u3057\u304f\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-73a99bce wp-block-group-is-layout-flex\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d0ec6e45596&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d0ec6e45596\" class=\"wp-block-image size-large is-resized is-style-circular wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/wp.sfdcdigital.com\/en-us\/wp-content\/uploads\/sites\/4\/2024\/09\/icon-agentforce.svg\" alt=\"\" style=\"box-shadow:var(--wp--preset--shadow--natural);width:80px\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/jp\/agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Agentforce<\/strong><\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-73a99bce wp-block-group-is-layout-flex\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d0ec6e460b7&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d0ec6e460b7\" class=\"wp-block-image size-large is-resized is-style-circular wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/content\/dam\/web\/global\/svg-icons\/placeholder29.svg\" alt=\"\" style=\"box-shadow:var(--wp--preset--shadow--natural);width:80px\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/jp\/data\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Data Cloud<\/strong><\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-73a99bce wp-block-group-is-layout-flex\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d0ec6e468b8&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d0ec6e468b8\" class=\"wp-block-image size-large is-resized is-style-circular wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/content\/dam\/web\/global\/icons\/product\/service-day.svg\" alt=\"\" style=\"box-shadow:var(--wp--preset--shadow--natural);width:80px;height:auto\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/jp\/service\/cloud\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Service Cloud<\/strong><\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u8ab2\u984c-\u8907\u96d1\u306a\u554f\u984c\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u306f\u30b5\u30dd\u30fc\u30c8\u30a8\u30f3\u30b8\u30cb\u30a2\u306b\u3088\u308a\u591a\u304f\u306e\u30ad\u30e3\u30d1\u30b7\u30c6\u30a3\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u305f\"><strong>\u3010\u8ab2\u984c\u3011\u8907\u96d1\u306a\u554f\u984c\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u306f\u30b5\u30dd\u30fc\u30c8\u30a8\u30f3\u30b8\u30cb\u30a2\u306b\u3088\u308a\u591a\u304f\u306e\u30ad\u30e3\u30d1\u30b7\u30c6\u30a3\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u305f<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/help.salesforce.com\/s\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce\u306e\u30d8\u30eb\u30d7\u30b5\u30a4\u30c8\uff08\u82f1\u8a9e\uff09<\/a>\u306b\u306f\u3001\u30d1\u30b9\u30ef\u30fc\u30c9\u30ea\u30bb\u30c3\u30c8\u304b\u3089\u958b\u767a\u8005\u30b5\u30dd\u30fc\u30c8\u307e\u3067\u3001\u304a\u5ba2\u69d8\u304b\u3089\u3055\u307e\u3056\u307e\u306a\u30b5\u30dd\u30fc\u30c8\u306b\u95a2\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u304c\u5bc4\u305b\u3089\u308c\u3066\u304a\u308a\u3001\u305d\u306e\u6570\u306f\u5e74\u95936000\u4e07\u4ef6\u4ee5\u4e0a\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u7b2c\u4e00\u6b69\u3068\u3057\u3066\u3001Salesforce\u306f\u3042\u3089\u304b\u3058\u3081\u5b9a\u7fa9\u3057\u305f\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u51e6\u7406\u3067\u304d\u308b\u300cEinstein\uff08\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\uff09\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u305d\u306e\u6d3b\u7528\u6cd5\u306e\u4e00\u4f8b\u3068\u3057\u3066\u3001\u304a\u5ba2\u69d8\u304c\u3042\u308b\u88fd\u54c1\u306e\u7814\u4fee\u3092\u898b\u3064\u3051\u305f\u3044\u6642\u306b\u3001\u30dc\u30c3\u30c8\u3067\u305d\u306e\u30ea\u30b9\u30c8\u3092\u53d6\u5f97\u3067\u304d\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30ec\u30b3\u30e1\u30f3\u30c7\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3067\u304d\u306a\u3044\u306a\u3069\u3001\u9650\u5b9a\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u306b\u3068\u3069\u307e\u3063\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u30d1\u30b9\u30ef\u30fc\u30c9\u30ea\u30bb\u30c3\u30c8\u306e\u554f\u3044\u5408\u308f\u305b\u306f\u983b\u7e41\u306b\u3042\u308b\u3082\u306e\u306e\u3001\u305d\u306e\u5bfe\u5fdc\u306f\u5358\u7d14\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3067\u3057\u305f\u3002\u304a\u5ba2\u69d8\u306f\u30b5\u30a4\u30c8\u4e0a\u3067\u30d1\u30b9\u30ef\u30fc\u30c9\u3092\u30ea\u30bb\u30c3\u30c8\u3067\u304d\u307e\u3059\u304c\u3001\u4e00\u65e6\u30c8\u30e9\u30d6\u30eb\u304c\u767a\u751f\u3059\u308b\u3068\u30dc\u30c3\u30c8\u306f\u5bfe\u5fdc\u3067\u304d\u307e\u305b\u3093\u3067\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u305d\u306e\u5834\u5408\u306f\u30b5\u30dd\u30fc\u30c8\u30c1\u30b1\u30c3\u30c8\u3092\u767a\u884c\u3057\u3066\u5bfe\u5fdc\u3057\u3066\u3082\u3089\u3044\u307e\u3059\u304c\u3001\u30b5\u30dd\u30fc\u30c8\u30a8\u30f3\u30b8\u30cb\u30a2\u306e\u7a7a\u304d\u72b6\u6cc1\u306b\u3088\u3063\u3066\u306f\u3001\u6570\u65e5\u9593\u3082\u5f85\u3064\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002Salesforce\u306f\u3001\u30b5\u30dd\u30fc\u30c8\u30a8\u30f3\u30b8\u30cb\u30a2\u306b\u3088\u308b1\u5bfe1\u306e\u30b5\u30dd\u30fc\u30c8\u3088\u308a\u3082\u3001\u304a\u5ba2\u69d8\u306b\u3088\u308a\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u6a5f\u4f1a\u304c\u3042\u308b\u306e\u3067\u306f\u306a\u3044\u304b\u3068\u8003\u3048\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-salesforce\u306a\u3089\u3067\u306f\u306e\u89e3\u6c7a\u7b56-agentforce\u304c\u9867\u5ba2\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u5411\u4e0a\"><strong>\u3010Salesforce\u306a\u3089\u3067\u306f\u306e\u89e3\u6c7a\u7b56\u3011Agentforce\u304c\u9867\u5ba2\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u5411\u4e0a<\/strong><\/h2>\n\n\n\n<p>Salesforce\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u3055\u3089\u306b\u6539\u5584\u3059\u308b\u305f\u3081\u3001Salesforce platform\u306b\u65b0\u305f\u306b\u300c<a href=\"https:\/\/www.salesforce.com\/jp\/agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce\uff08\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30d5\u30a9\u30fc\u30b9\uff09<\/a>\u300d\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002Agentforce\u306f\u300124\u6642\u9593365\u65e5\u5bfe\u5fdc\u3067\u304d\u308b\u30b3\u30f3\u30b7\u30a7\u30eb\u30b8\u30a7\u3068\u3057\u3066\u8a2d\u8a08\u3055\u308c\u3066\u304a\u308a\u3001\u304a\u5ba2\u69d8\u306b\u8fc5\u901f\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3002\u5f85\u3061\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3001\u30b9\u30d4\u30fc\u30c7\u30a3\u304b\u3064\u78ba\u5b9f\u306b\u304a\u5ba2\u69d8\u306b\u9069\u3057\u305f\u5bfe\u5fdc\u3092\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>Salesforce\u306fAgentforce\u306e\u30ed\u30fc\u30b3\u30fc\u30c9AI\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3057\u3066\u3001\u4e3b\u8981\u306a\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3092\u5b9a\u7fa9\u3057\u3001\u30ac\u30fc\u30c9\u30ec\u30fc\u30eb\u3092\u78ba\u7acb\u3002\u30b7\u30b9\u30c6\u30e0\u3092\u5341\u5206\u306b\u30c6\u30b9\u30c8\u3057\u3066\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5411\u3051\u306eAgentforce\u3092\u308f\u305a\u304b2\u304b\u6708\u9593\u3067\u6210\u529f\u88e1\u306b\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u4eca\u3067\u306f\u3001Agentforce\u304c\u5b9a\u578b\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u304b\u3089\u4e00\u822c\u7684\u306a\u30bf\u30b9\u30af\u306e\u5b9f\u884c\u3001\u305d\u3057\u3066\u30b5\u30fc\u30d3\u30b9\u30c1\u30b1\u30c3\u30c8\u306e\u767a\u884c\u307e\u3067\u3059\u3079\u3066\u3092\u51e6\u7406\u3057\u3001\u8a73\u7d30\u306a\u30b1\u30fc\u30b9\u306e\u5c65\u6b74\u3084\u72b6\u6cc1\u3068\u5408\u308f\u305b\u3066\u3001\u4eba\u9593\u306e\u30b5\u30dd\u30fc\u30c8\u30a8\u30f3\u30b8\u30cb\u30a2\u306b\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u3057\u304b\u3057\u3001Agentforce\u304c\u4ed6\u3068\u4e00\u7dda\u3092\u753b\u3059\u771f\u306e\u7406\u7531\u306f\u3001Salesforce CRM\u5168\u4f53\u3068\u7dca\u5bc6\u306b\u9023\u643a\u3057\u3066\u3044\u308b\u70b9\u3067\u3059\u3002Agentforce\u306f\u3001\u3042\u3089\u3086\u308b\u304a\u5ba2\u69d8\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u8fc5\u901f\u304b\u3064\u5b89\u5168\u3001\u6b63\u78ba\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u3001\u9069\u5207\u306a\u9867\u5ba2\u30c7\u30fc\u30bf\u3078\u4fe1\u983c\u3067\u304d\u308b\u30a2\u30af\u30bb\u30b9\u304c\u53ef\u80fd\u3067\u3042\u308a\u3001\u4eba\u9593\u306b\u306f\u4e0d\u53ef\u80fd\u306a\u898f\u6a21\u3067\u5b9f\u884c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u300c<a href=\"https:\/\/www.salesforce.com\/jp\/data\/\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a>\uff08\u30c7\u30fc\u30bf\u30af\u30e9\u30a6\u30c9\uff09\u300d\u3068\u306e\u7dca\u5bc6\u306a\u9023\u643a\u306b\u3088\u308a\u3001Agentforce\u306f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u5168\u4f53\u3067\u69cb\u9020\u5316\u30c7\u30fc\u30bf\u3068\u975e\u69cb\u9020\u5316\u30c7\u30fc\u30bf\u306e\u4e21\u65b9\u3092\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u4e2d\u306b\u306f\u3001\u30b1\u30fc\u30b9\u5c65\u6b74\u3084Trailblazer ID\u3001\u8cfc\u5165\u88fd\u54c1\u3001\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u3001\u88fd\u54c1\u30de\u30cb\u30e5\u30a2\u30eb\u306a\u3069\u304c\u3042\u308a\u307e\u3059\u3002\u691c\u7d22\u62e1\u5f35\u751f\u6210\uff08RAG\uff09\u3092\u4f7f\u7528\u3057\u3066\u3001Agentforce\u306f\u3053\u308c\u3089\u306e\u30c7\u30fc\u30bf\u30bb\u30c3\u30c8\u3092\u7d44\u307f\u5408\u308f\u305b\u3001\u304a\u5ba2\u69d8\u306b\u95a2\u9023\u6027\u306e\u9ad8\u3044\u6700\u65b0\u60c5\u5831\u3092\u542b\u3080AI\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>Data Cloud\u306e\u6d3b\u7528\u306b\u3088\u308a\u3001Agentforce\u306f\u6570\u5343\u4ef6\u306e\u9867\u5ba2\u30ec\u30b3\u30fc\u30c9\u3084\u8a18\u4e8b\u3001\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3092\u6570\u79d2\u3067\u9078\u5225\u3057\u3001\u304a\u5ba2\u69d8\u306e\u8a73\u7d30\u306a\u30a2\u30ab\u30a6\u30f3\u30c8\u5c65\u6b74\u3084\u88fd\u54c1\u306e\u4f7f\u7528\u72b6\u6cc1\u3001\u30b5\u30fc\u30d3\u30b9\u30ed\u30b0\u306a\u3069\u3092\u307e\u3068\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u306b\u3088\u308a\u3001\u30b7\u30b9\u30c6\u30e0\u306f\u554f\u3044\u5408\u308f\u305b\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u304a\u5ba2\u69d8\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u80cc\u666f\u3092\u7406\u89e3\u3057\u3066\u3001\u6b63\u78ba\u306b\u56de\u7b54\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u904e\u53bb\u306e\u3084\u308a\u53d6\u308a\u3084\u88fd\u54c1\u306e\u4f7f\u7528\u72b6\u6cc1\u3001\u3055\u3089\u306b\u5177\u4f53\u7684\u306a\u30cb\u30fc\u30ba\u306b\u3082\u3068\u3065\u304f\u9ad8\u5ea6\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u56de\u7b54\u3092\u63d0\u4f9b\u3067\u304d\u3001\u52b9\u7387\u7684\u304b\u3064\u304a\u5ba2\u69d8\u306b\u5bc4\u308a\u6dfb\u3063\u305f\u89aa\u8eab\u306a\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305f\u3068\u3048\u3070\u304a\u5ba2\u69d8\u304c\u3001Agentforce\u306bAPI\u5236\u9650\u306b\u3064\u3044\u3066\u3001\u63a5\u7d9a\u8cc7\u683c\u3092\u6709\u3059\u308b\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u6570\u306b\u95a2\u3059\u308b\u30a2\u30ab\u30a6\u30f3\u30c8\u306b\u7279\u5316\u3057\u305f\u8cea\u554f\u3092\u3057\u305f\u3068\u3057\u307e\u3059\u3002\u3053\u308c\u307e\u3067\u306f\u3001\u3053\u306e\u60c5\u5831\u3092\u898b\u3064\u3051\u308b\u305f\u3081\u306b\u306f7000\u4ef6\u4ee5\u4e0a\u306e\u691c\u7d22\u7d50\u679c\u3092\u9078\u5225\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u3057\u304b\u3057\u73fe\u5728\u306f\u3001Agentforce\u304c\u3059\u3079\u3066\u306e\u304a\u5ba2\u69d8\u306e\u8cc7\u683c\u60c5\u5831\u3092\u628a\u63e1\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u3059\u3050\u306b\u6b63\u78ba\u306a\u56de\u7b54\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002\u540c\u69d8\u306b\u3001\u4ee5\u524d\u306f\u304a\u5ba2\u69d8\u304c\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u308b\u305f\u3081\u306b\u5f85\u3064\u5fc5\u8981\u304c\u3042\u3063\u305f\u30d1\u30b9\u30ef\u30fc\u30c9\u30ea\u30bb\u30c3\u30c8\u306a\u3069\u306e\u30bf\u30b9\u30af\u3082\u3001\u4eca\u3067\u306fAgentforce\u304c\u51e6\u7406\u3057\u3066\u3044\u307e\u3059\u3002\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u30d1\u30b9\u30ef\u30fc\u30c9\u30ea\u30bb\u30c3\u30c8\u30c4\u30fc\u30eb\u3067\u554f\u984c\u304c\u767a\u751f\u3057\u305f\u5834\u5408\u3082\u3001Agentforce\u304c\u3059\u3050\u306b\u305d\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30b1\u30c3\u30c8\u3092\u767a\u884c\u3059\u308b\u5fc5\u8981\u304c\u306a\u304f\u306a\u308a\u3001\u5f85\u3061\u6642\u9593\u304c\u77ed\u7e2e\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4eee\u306bAPI\u5236\u9650\u306e\u5f15\u304d\u4e0a\u3052\u306a\u3069\u306e\u3001\u3088\u308a\u7d30\u304b\u3044\u30b5\u30dd\u30fc\u30c8\u304c\u5fc5\u8981\u306a\u5834\u5408\u3067\u3082\u3001Agentforce\u304c\u304a\u5ba2\u69d8\u3092\u5bfe\u5fdc\u53ef\u80fd\u306a\u30b5\u30dd\u30fc\u30c8\u30a8\u30f3\u30b8\u30cb\u30a2\u306b\u6570\u79d2\u5185\u306b\u3064\u306a\u3050\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u540c\u3058\u30c1\u30e3\u30c3\u30c8\u30a6\u30a4\u30f3\u30c9\u30a6\u3067\u3084\u308a\u53d6\u308a\u3092\u7d9a\u3051\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u3055\u3089\u306b\u3001Agentforce\u304c\u30b5\u30dd\u30fc\u30c8\u30a8\u30f3\u30b8\u30cb\u30a2\u306e\u305f\u3081\u306b\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3092\u8981\u7d04\u3057\u3066\u304f\u308c\u308b\u305f\u3081\u3001\u304a\u5ba2\u69d8\u306b\u554f\u3044\u5408\u308f\u305b\u7406\u7531\u3092\u518d\u5ea6\u4f3a\u3046\u5fc5\u8981\u3082\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u81ea\u7136\u8a00\u8a9e\u306e\u305f\u3081\u3001\u3084\u308a\u3068\u308a\u304c\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u611f\u3058\u3089\u308c\u307e\u3059\u3002Einstein\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u306f\u3001\u304a\u5ba2\u69d8\u304c\u7279\u5b9a\u306e\u30ad\u30fc\u30ef\u30fc\u30c9\u3092\u5165\u529b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3057\u305f\u304c\u3001Agentforce\u3067\u306f\u304a\u5ba2\u69d8\u306f\u4eba\u9593\u3068\u8a71\u3059\u3088\u3046\u306b\u81ea\u7136\u8a00\u8a9e\u3067\u3001\u3069\u306e\u3088\u3046\u306a\u8cea\u554f\u3067\u3082\u5165\u529b\u3067\u304d\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>Agentforce\u306f\u3001\u73fe\u5728\u4eba\u9593\u306e\u4ecb\u5165\u306a\u3057\u306b\u3001\u5e73\u5747\u3067\u304a\u3088\u305d80%\u306e\u304a\u5ba2\u69d8\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u89e3\u6c7a\u3067\u304d\u3001\u304a\u5ba2\u69d8\u3092\u4f55\u65e5\u3082\u5f85\u305f\u305b\u308b\u3053\u3068\u306a\u304f\u3001\u8fc5\u901f\u3067\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u56de\u7b54\u3092\u78ba\u5b9f\u306b\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002\u5c0e\u5165\u958b\u59cb\u304b\u3089\u6570\u9031\u9593\u3067\u3001Agentforce\u306f\u4eba\u9593\u306e\u4ecb\u5165\u304c\u5fc5\u8981\u306a\u554f\u3044\u5408\u308f\u305b\u306e\u6570\u30922%\u304b\u30891%\u3078\u3068\u6e1b\u5c11\u3055\u305b\u3001\u4f1a\u8a71\u6570\u3092\u304a\u3088\u305d2\u500d\u3068\u306a\u308b3\u4e072000\u4ef6\u4ee5\u4e0a\u306b\u307e\u3067\u5897\u52a0\u3055\u305b\u307e\u3057\u305f\u3002Salesforce\u3067\u306f\u3001\u6bce\u9031<a href=\"https:\/\/www.salesforce.com\/agentforce\/case-study\/customer-zero\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19\uff08\u82f1\u8a9e\uff09<\/a>\u3092\u8ffd\u8de1\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u300cAgentforce\u306a\u3089\u3001\u6570\u79d2\u3067\u88fd\u54c1\u30b5\u30dd\u30fc\u30c8\u306b\u95a2\u3059\u308b\u8cea\u554f\u3092\u51e6\u7406\u3057\u3001\u304a\u5ba2\u69d8\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u56de\u7b54\u3057\u3066\u304f\u308c\u307e\u3059\u3002\u307e\u3082\u306a\u304f\u3001\u30ea\u30fc\u30c9\u3092\u691c\u51fa\u3057\u3066\u55b6\u696d\u306b\u5f15\u304d\u7d99\u3050\u3053\u3068\u3082\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306f\u65b0\u305f\u306a\u30ab\u30bf\u30c1\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3067\u3042\u308a\u3001\u79c1\u305f\u3061\u306f\u304a\u5ba2\u69d8\u3068AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5354\u529b\u3057\u5408\u3063\u3066\u7b54\u3048\u3092\u898b\u3064\u3051\u308b\u65b9\u6cd5\u3092\u5b9a\u7fa9\u3057\u3066\u3044\u308b\u306e\u3067\u3059\u300d\u3068Salesforce \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u62c5\u5f53\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u3067\u3042\u308bJim Roth\u306f\u8a9e\u308a\u307e\u3059\u3002<\/p>\n\n\n<div class=\"wp-block-quote-article is-style-default\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-style-default is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>\u9867\u5ba2\u304c\u81ea\u5206\u3067\u691c\u7d22\u3092\u3057\u3066\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u8ee2\u9001\u3055\u308c\u308b\u6642\u4ee3\u306f\u7d42\u308f\u308a\u307e\u3057\u305f\u3002Agentforce\u306a\u3089\u3001\u304a\u5ba2\u69d8\u304c\u5fc5\u8981\u3068\u3059\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u56de\u7b54\u3092\u3001\u304a\u5ba2\u69d8\u304c\u5fc5\u8981\u306a\u6642\u306b\u63d0\u4f9b\u3067\u304d\u307e\u3059\u201d<\/strong><\/p>\n\n\n\n<p><strong>Jim Roth<\/strong><\/p>\n<\/blockquote>\n<span class=\"citation-role\">Salesforce\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u62c5\u5f53\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8<\/span>\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"LinkedIn\u3067\u30b7\u30a7\u30a2\uff08\u65b0\u3057\u3044\u30bf\u30d6\u3067\u958b\u304d\u307e\u3059\uff09\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fjp%2Fblog%2Fagentforce-for-customer-support%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=Agentforce%EF%BC%88%E3%82%A8%E3%83%BC%E3%82%B8%E3%82%A7%E3%83%B3%E3%83%88%E3%83%95%E3%82%A9%E3%83%BC%E3%82%B9%EF%BC%89%E3%81%8CSalesforce%E3%81%AE%E3%83%98%E3%83%AB%E3%83%97%E3%82%B5%E3%82%A4%E3%83%88%E3%81%A7%E5%88%A9%E7%94%A8%E8%80%85%E3%81%AE%E5%95%8F%E9%A1%8C%E3%82%9280%25%E8%A7%A3%E6%B1%BA\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 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class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Twitter\u3067\u30b7\u30a7\u30a2\uff08\u65b0\u3057\u3044\u30bf\u30d6\u3067\u958b\u304d\u307e\u3059\uff09\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=Agentforce%EF%BC%88%E3%82%A8%E3%83%BC%E3%82%B8%E3%82%A7%E3%83%B3%E3%83%88%E3%83%95%E3%82%A9%E3%83%BC%E3%82%B9%EF%BC%89%E3%81%8CSalesforce%E3%81%AE%E3%83%98%E3%83%AB%E3%83%97%E3%82%B5%E3%82%A4%E3%83%88%E3%81%A7%E5%88%A9%E7%94%A8%E8%80%85%E3%81%AE%E5%95%8F%E9%A1%8C%E3%82%9280%25%E8%A7%A3%E6%B1%BA&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fjp%2Fblog%2Fagentforce-for-customer-support%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 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noopener\">Salesforce\u306e\u30d8\u30eb\u30d7\u30b5\u30a4\u30c8\uff08\u82f1\u8a9e\uff09<\/a>\u3067Agentforce\u306e\u904b\u7528\u3092\u59cb\u3081\u305f\u3053\u3068\u3067\u3001Salesforce\u306e\u304a\u5ba2\u69d8\u306f\u81ea\u7136\u8a00\u8a9e\u306724\u6642\u9593\u3044\u3064\u3067\u3082\u8cea\u554f\u3092\u3057\u305f\u308a\u3001\u3059\u3050\u306b\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3055\u3089\u306bData Cloud\u3068\u306e\u9023\u643a\u306b\u3088\u308a\u3001Agentforce\u306f\u304a\u5ba2\u69d8\u306b\u95a2\u9023\u3059\u308b\u3059\u3079\u3066\u306e\u30b1\u30fc\u30b9\u3092\u77ac\u6642\u306b\u78ba\u8a8d\u3057\u3066\u7406\u89e3\u3059\u308b\u3068\u3044\u3046\u3001\u4eba\u9593\u306e\u30b5\u30dd\u30fc\u30c8\u30a8\u30f3\u30b8\u30cb\u30a2\u3067\u306f\u4e0d\u53ef\u80fd\u306a\u30bf\u30b9\u30af\u3092\u5b9f\u884c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u77e5\u8b58\u3092\u6d3b\u7528\u3057\u3066\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u56de\u7b54\u3092\u63d0\u4f9b\u3057\u3001\u5b9a\u578b\u7684\u306a\u30bf\u30b9\u30af\u3092\u5b9f\u884c\u3059\u308b\u3068\u540c\u6642\u306b\u3001\u73fe\u5728\u304a\u5ba2\u69d8\u306b\u3064\u3044\u3066\u628a\u63e1\u3057\u3066\u3044\u308b\u3053\u3068\u306b\u3082\u3068\u3065\u3044\u3066\u3001\u56de\u7b54\u3092\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u300c<a href=\"https:\/\/www.salesforce.com\/jp\/service\/\" target=\"_blank\" rel=\"noreferrer noopener\">Service Cloud<\/a>\uff08\u30b5\u30fc\u30d3\u30b9\u30af\u30e9\u30a6\u30c9\uff09\u300d\u3068\u306e\u63d0\u643a\u306b\u3088\u3063\u3066\u3001\u3059\u3050\u306b\u5229\u7528\u53ef\u80fd\u306a\u30b5\u30dd\u30fc\u30c8\u30a8\u30f3\u30b8\u30cb\u30a2\u5411\u3051\u306e\u30d7\u30ed\u30bb\u30b9\u3084\u8a18\u4e8b\u306a\u3069\u3001Salesforce\u306e\u81a8\u5927\u306a\u30ea\u30bd\u30fc\u30b9\u3092Agentforce\u304c\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u305d\u306e\u6a5f\u80fd\u304c\u5f37\u5316\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u306b\u3088\u308a\u3001Salesforce\u306e\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u3001\u3088\u308a\u6df1\u3044\u3001\u6709\u610f\u7fa9\u306a\u9867\u5ba2\u95a2\u4fc2\u306e\u69cb\u7bc9\u3068\u3044\u3046\u512a\u5148\u3059\u3079\u304d\u30bf\u30b9\u30af\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3068\u4eba\u3068\u306e\u3064\u306a\u304c\u308a\u304b\u3089\u306a\u308b\u300c\u7a76\u6975\u306e\u7d44\u307f\u5408\u308f\u305b\u300d\u3068\u8a00\u3063\u3066\u3082\u904e\u8a00\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3001Agentforce\u304c\u5b9a\u578b\u7684\u306a\u8cea\u554f\u3068\u30bf\u30b9\u30af\u306e\u5927\u90e8\u5206\u3092\u51e6\u7406\u3059\u308b\u3053\u3068\u3067\u30011\u5bfe1\u3067\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u30b5\u30dd\u30fc\u30c8\u30a8\u30f3\u30b8\u30cb\u30a2\u304c\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u305d\u306e\u7d50\u679c\u3001\u9577\u671f\u7684\u306a\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u91b8\u6210\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-salesforce-blog-stats\">\n\t<div class=\"wp-block-salesforce-blog-stats__container\">\n\t\t<header class=\"wp-block-salesforce-blog-stats__stat\">\n\t\t\t<p class=\"wp-block-salesforce-blog-stats__number\">2\u500d<\/p>\n\t\t<\/header>\n\n\t\t<div class=\"wp-block-salesforce-blog-stats__content\">\n\t\t\t<p class=\"wp-block-salesforce-blog-stats__headline\">\u5f93\u6765\u306e\u30dc\u30c3\u30c8\u306b\u6bd4\u3079\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u304c\u5411\u4e0a<\/p>\n\t\t\t<p class=\"wp-block-salesforce-blog-stats__description\"><\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-salesforce-blog-stats\">\n\t<div class=\"wp-block-salesforce-blog-stats__container\">\n\t\t<header class=\"wp-block-salesforce-blog-stats__stat\">\n\t\t\t<p class=\"wp-block-salesforce-blog-stats__number\">80%<\/p>\n\t\t<\/header>\n\n\t\t<div class=\"wp-block-salesforce-blog-stats__content\">\n\t\t\t<p class=\"wp-block-salesforce-blog-stats__headline\">\u4eba\u9593\u306e\u4ecb\u5165\u306a\u3057\u306b\u89e3\u6c7a\u3057\u305f\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u306e\u5272\u5408<\/p>\n\t\t\t<p class=\"wp-block-salesforce-blog-stats__description\"><\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-salesforce-blog-multi-offer\">\n\t<div>\n\t\t\n\n<div class=\"alignfull wp-block-salesforce-blog-section-heading\">\n\t<h2 class=\"wp-block-salesforce-blog-section-heading__title\">\n\t\t\t\t<strong>\u3055\u3089\u306a\u308b\u6d3b\u7528\u4e8b\u4f8b<\/strong>\t<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column wp-block-salesforce-blog-multi-offer__featured-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/5-takeaways-agentforce-ai-agent-implementation\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure class=\"wp-block-salesforce-blog-multi-offer-card__image\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/01\/5-takeaways-agentforce-ai-agent-implementation-main.png?w=300\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/01\/5-takeaways-agentforce-ai-agent-implementation-main.png 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/01\/5-takeaways-agentforce-ai-agent-implementation-main.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/01\/5-takeaways-agentforce-ai-agent-implementation-main.png?w=150&amp;h=84 150w\" alt=\"\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 class=\"wp-block-salesforce-blog-multi-offer-card__title\">\n\t\t\tSalesforce (\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9) \u6d41AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u4f7f\u3044\u65b9\u3002Help\u30b5\u30a4\u30c8\u3067\u306e\u5b9f\u88c5\u304b\u3089\u5b66\u30765\u3064\u306e\u30dd\u30a4\u30f3\u30c8\t\t<\/h4>\n\t<\/a>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-column wp-block-salesforce-blog-multi-offer__supporting-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/artificial-intelligence-closes-deals-faster\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure class=\"wp-block-salesforce-blog-multi-offer-card__image\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/11\/artificial-intelligence-closes-deals-faster-main.png?w=300\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/11\/artificial-intelligence-closes-deals-faster-main.png 580w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/11\/artificial-intelligence-closes-deals-faster-main.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/11\/artificial-intelligence-closes-deals-faster-main.png?w=150&amp;h=84 150w\" alt=\"\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 class=\"wp-block-salesforce-blog-multi-offer-card__title\">\n\t\t\tEinstein 1 Service\u306e\u52b9\u679c\u3067\u55b6\u696d\u652f\u63f4\u90e8\u9580\u306e\u30b5\u30dd\u30fc\u30c8\u30c1\u30e3\u30c3\u30c8\u6642\u9593\u304c80%\u77ed\u7e2e\t\t<\/h4>\n\t<\/a>\n<\/div>\n\n\n\n<div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/einstein-increases-sales-productivity\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure class=\"wp-block-salesforce-blog-multi-offer-card__image\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/10\/einstein-increases-sales-productivity-main.png?w=300\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/10\/einstein-increases-sales-productivity-main.png 580w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/10\/einstein-increases-sales-productivity-main.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/10\/einstein-increases-sales-productivity-main.png?w=150&amp;h=84 150w\" alt=\"\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 class=\"wp-block-salesforce-blog-multi-offer-card__title\">\n\t\t\tEinstein 1 Sales\u306e\u5c0e\u5165\u30671\u65e5\u3042\u305f\u308a3.5\u6642\u9593\u306e\u7bc0\u7d04\u306b\u6210\u529f\u3057\u305fSalesforce\u306e\u55b6\u696d\u30c1\u30fc\u30e0\t\t<\/h4>\n\t<\/a>\n<\/div>\n\n\n\n<\/div>\n<\/div>\n\n\t<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-external-icon-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/www.salesforce.com\/jp\/customer-success-stories\/#!page=1\" target=\"_blank\" rel=\"noreferrer 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