{"id":21642,"date":"2025-04-18T14:26:32","date_gmt":"2025-04-18T05:26:32","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=21642"},"modified":"2025-07-03T13:40:16","modified_gmt":"2025-07-03T04:40:16","slug":"jp-what-is-contact-center","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/blog\/jp-what-is-contact-center\/","title":{"rendered":"\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u306f\uff1f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u306e\u9055\u3044\u3068\u5f79\u5272\u3092\u89e3\u8aac"},"content":{"rendered":"\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u306f\u3001\u96fb\u8a71\u3084\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u306a\u3069\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53d6\u308b\u7a93\u53e3\u3067\u3059\u3002\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5fdc\u3048\u308b\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u306e\u58f0\u3092\u805e\u3044\u3066\u5168\u793e\u306b\u4f1d\u3048\u308b\u30cf\u30d6\u3068\u3057\u3066\u306e\u5f79\u5272\u3092\u6301\u3061\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4f01\u696d\u304c\u6210\u9577\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u901a\u3058\u3066\u9867\u5ba2\u306e\u58f0\u3092\u30ad\u30e3\u30c3\u30c1\u3057\u3001\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3059\u308b\u307b\u304b\u3001\u4e01\u5be7\u304b\u3064\u9069\u5207\u306a\u5bfe\u5fdc\u3067\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u4fc3\u3059\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u306f\u4f55\u304b\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u306e\u9055\u3044\u3001\u305d\u3057\u3066\u5f79\u5272\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002\u3053\u308c\u304b\u3089\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u8a2d\u7f6e\u3092\u8003\u3048\u3066\u3044\u308b\u4f01\u696d\u3055\u307e\u306f\u3001\u53c2\u8003\u306b\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<div 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class=\"wp-block-heading\" id=\"h-\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u4e3b\u306a\u696d\u52d9\u5185\u5bb9\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u4e3b\u306a\u696d\u52d9\u5185\u5bb9<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d0f21f9e0ba&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d0f21f9e0ba\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"563\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img03.jpg?w=1000\" alt=\"\" class=\"wp-image-21647\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img03.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img03.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img03.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img03.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" 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src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img04.jpg?w=1000\" alt=\"\" class=\"wp-image-21648\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img04.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img04.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img04.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img04.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" 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class=\"wp-block-list\">\n<li>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u80b2\u6210<\/li>\n\n\n\n<li>\u5fdc\u5bfe\u54c1\u8cea\u306e\u5411\u4e0a<\/li>\n\n\n\n<li>\u547c\u91cf\u306e\u524a\u6e1b<\/li>\n<\/ul>\n\n\n\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u8ab2\u984c\u3092\u3042\u3089\u304b\u3058\u3081\u628a\u63e1\u3057\u3001\u5bfe\u7b56\u3092\u7acb\u3066\u305f\u3046\u3048\u3067\u8a2d\u7acb\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u306a\u304a\u3001\u4ee5\u4e0b\u306e\u8a18\u4e8b\u3067\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u3088\u304f\u3042\u308b\u8ab2\u984c\u3068\u89e3\u6c7a\u7b56\u3092\u89e3\u8aac\u3057\u3066\u3044\u307e\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u901a\u3058\u308b\u3068\u3053\u308d\u3082\u3042\u308b\u306e\u3067\u3001\u53c2\u8003\u306b\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p>\u95a2\u9023\u8a18\u4e8b\uff1a<a href=\"https:\/\/www.salesforce.com\/jp\/resources\/articles\/service\/call-center-solution\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u3088\u304f\u898b\u3089\u308c\u308b\u8ab2\u984c\u3068\u305d\u306e\u89e3\u6c7a\u7b56<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u80b2\u6210<\/strong><\/h3>\n\n\n\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u80b2\u6210\u306b\u304a\u3044\u3066\u3001\u3057\u3070\u3057\u3070\u4ee5\u4e0b\u306e\u8ab2\u984c\u304c\u767a\u751f\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u65b0\u4eba\u6559\u80b2\u306b\u6642\u9593\u3068\u30b3\u30b9\u30c8\u304c\u304b\u304b\u308b<\/li>\n\n\n\n<li>\u5fdc\u5bfe\u30b9\u30ad\u30eb\u306b\u500b\u4eba\u5dee\u304c\u3042\u308b<\/li>\n\n\n\n<li>\u6559\u80b2\u4f53\u5236\u304c\u5c5e\u4eba\u5316\u3057\u3084\u3059\u3044<\/li>\n<\/ul>\n\n\n\n<p>\u3053\u3046\u3057\u305f\u8ab2\u984c\u306b\u3088\u308a\u5fdc\u5bfe\u54c1\u8cea\u306b\u30d0\u30e9\u3064\u304d\u304c\u751f\u307e\u308c\u308b\u3068\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u4f4e\u4e0b\u3059\u308b\u30ea\u30b9\u30af\u304c\u3042\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u5341\u5206\u306a\u30b5\u30dd\u30fc\u30c8\u304c\u53d7\u3051\u3089\u308c\u306a\u3044\u74b0\u5883\u3067\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u65e9\u671f\u96e2\u8077\u306b\u3064\u306a\u304c\u308b\u304a\u305d\u308c\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305d\u306e\u305f\u3081\u3001\u5404\u7a2e\u30b7\u30b9\u30c6\u30e0\u3084AI\u3092\u6d3b\u7528\u3057\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u6559\u80b2\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u6700\u9069\u5316\u3057\u3001\u80b2\u6210\u52b9\u7387\u306e\u5411\u4e0a\u3084\u30b9\u30ad\u30eb\u306e\u6a19\u6e96\u5316\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u5fdc\u5bfe\u54c1\u8cea\u306e\u5411\u4e0a<\/strong><\/h3>\n\n\n\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u3063\u3066\u5fdc\u5bfe\u54c1\u8cea\u306b\u5dee\u304c\u751f\u307e\u308c\u3084\u3059\u3044\u50be\u5411\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u539f\u56e0\u3068\u3057\u3066\u3001\u5fdc\u5bfe\u30de\u30cb\u30e5\u30a2\u30eb\u306e\u6d3b\u7528\u304c\u4e0d\u5341\u5206\u3060\u3063\u305f\u308a\u3001\u54c1\u8cea\u30c1\u30a7\u30c3\u30af\u3084\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u624b\u9593\u304c\u304b\u304b\u3063\u305f\u308a\u3001\u306a\u3069\u306e\u8ab2\u984c\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u7279\u306b\u3001\u65b0\u4eba\u3084\u7d4c\u9a13\u306e\u6d45\u3044\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u5224\u65ad\u3084\u8a00\u8449\u9078\u3073\u306b\u5dee\u304c\u51fa\u3084\u3059\u304f\u3001\u5bfe\u5fdc\u306e\u4e00\u8cab\u6027\u304c\u4fdd\u3066\u306a\u304f\u306a\u308b\u306e\u3067\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u4f01\u696d\u306e\u4fe1\u983c\u3092\u640d\u306a\u3046\u30ea\u30b9\u30af\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305d\u306e\u305f\u3081\u3001\u751f\u6210AI\u3092\u6d3b\u7528\u3057\u3066\u901a\u8a71\u5185\u5bb9\u3092\u81ea\u52d5\u3067\u8981\u7d04\u30fb\u8a55\u4fa1\u3057\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u696d\u52d9\u306e\u52b9\u7387\u5316\u3084\u5fdc\u5bfe\u54c1\u8cea\u306e\u6a19\u6e96\u5316\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u5bfe\u54c1\u8cea\u306e\u5411\u4e0a\u306b\u3064\u3044\u3066\u306f\u3001\u4ee5\u4e0b\u306e\u52d5\u753b\u3067\u3082\u8a73\u3057\u304f\u89e3\u8aac\u3057\u3066\u3044\u308b\u306e\u3067\u3001\u3042\u308f\u305b\u3066\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p>\u95a2\u9023\u52d5\u753b\uff1a<a href=\"https:\/\/www.salesforce.com\/jp\/form\/webinar\/5-mins-learning-contact-center\/?d=blog-body-cta-text\" target=\"_blank\" rel=\"noreferrer noopener\">5\u5206\u3067\u5b66\u3076\u30b7\u30ea\u30fc\u30ba\uff5e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u751f\u7523\u6027\u3068\u5fdc\u5bfe\u54c1\u8cea\u306e\u5411\u4e0a\uff5e<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u547c\u91cf\u306e\u524a\u6e1b<\/strong><\/h3>\n\n\n\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u4ee5\u4e0b\u306e\u8981\u56e0\u306b\u3088\u3063\u3066\u3001\u547c\u91cf\u304c\u904e\u5270\u306b\u306a\u308b\u8ab2\u984c\u304c\u767a\u751f\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u7e41\u5fd9\u671f\u306e\u96fb\u8a71\u5bfe\u5fdc\u304c\u8ffd\u3044\u3064\u304b\u306a\u3044<\/li>\n\n\n\n<li>\u91cd\u8907\u3057\u305f\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u304c\u591a\u3044<\/li>\n\n\n\n<li>\u81ea\u5df1\u89e3\u6c7a\u3092\u4fc3\u3059\u4ed5\u7d44\u307f\u304c\u4e0d\u8db3\u3057\u3066\u3044\u308b<\/li>\n<\/ul>\n\n\n\n<p>\u547c\u91cf\u304c\u591a\u3044\u307e\u307e\u3067\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u304c\u5897\u52a0\u3057\u3001\u5fdc\u5bfe\u54c1\u8cea\u304c\u4f4e\u4e0b\u3059\u308b\u304a\u305d\u308c\u304c\u3042\u308a\u307e\u3059\u3002\u547c\u91cf\u304c\u98fd\u548c\u3059\u308b\u3068\u5bfe\u5fdc\u304c\u9045\u308c\u308b\u305f\u3081\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u4f4e\u4e0b\u3059\u308b\u30ea\u30b9\u30af\u3082\u3042\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u305d\u306e\u305f\u3081\u3001\u52b9\u7387\u5316\u306b\u5411\u3051\u305f\u4ed5\u7d44\u307f\u3065\u304f\u308a\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u751f\u6210AI\u3084\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u3088\u308b\u81ea\u52d5\u5fdc\u7b54\u306e\u5c0e\u5165\u306b\u3088\u308a\u3001\u5358\u7d14\u306a\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3092\u81ea\u52d5\u5316\u3057\u3066\u3001\u547c\u91cf\u3092\u524a\u6e1b\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u5fc5\u8981\u306a\u30b7\u30b9\u30c6\u30e0\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u5fc5\u8981\u306a\u30b7\u30b9\u30c6\u30e0<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d0f21fa0674&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d0f21fa0674\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"563\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img05.jpg?w=1000\" alt=\"\" class=\"wp-image-21649\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img05.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img05.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img05.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img05.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u8ab2\u984c\u3092\u89e3\u6d88\u3059\u308b\u305f\u3081\u306b\u3082\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30b7\u30b9\u30c6\u30e0\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure class=\"wp-block-table is-style-header-highlight\"><table><thead><tr><th>\u30b7\u30b9\u30c6\u30e0<\/th><th>\u6982\u8981<\/th><\/tr><\/thead><tbody><tr><td>ACD\uff08\u7740\u4fe1\u547c\u81ea\u52d5\u5206\u914d\u88c5\u7f6e\uff09<\/td><td>\u7740\u4fe1\u3092\u9069\u5207\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u81ea\u52d5\u3067\u632f\u308a\u5206\u3051\u308b\u30b7\u30b9\u30c6\u30e0<\/td><\/tr><tr><td><a href=\"https:\/\/www.salesforce.com\/jp\/resources\/articles\/service\/cti\/\">CTI\uff08\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u96fb\u8a71\u7d71\u5408\uff09<\/a><\/td><td>\u96fb\u8a71\u3068PC\u3092\u9023\u643a\u3055\u305b\u3001\u9867\u5ba2\u60c5\u5831\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u8868\u793a\u3059\u308b\u4ed5\u7d44\u307f<\/td><\/tr><tr><td><a href=\"https:\/\/www.salesforce.com\/jp\/resources\/articles\/crm\/what-is-crm\/\">CRM\uff08\u9867\u5ba2\u60c5\u5831\u7ba1\u7406\uff09<\/a><\/td><td>\u9867\u5ba2\u60c5\u5831\u3084\u5bfe\u5fdc\u5c65\u6b74\u3092\u4e00\u5143\u7ba1\u7406\u3059\u308b\u30c4\u30fc\u30eb<\/td><\/tr><tr><td><a href=\"https:\/\/www.salesforce.com\/jp\/hub\/customer-service\/basic-knowledge-of-ivr\/\">IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\uff09<\/a><\/td><td>\u81ea\u52d5\u97f3\u58f0\u3067\u5fdc\u7b54\u3057\u3001\u7528\u4ef6\u3054\u3068\u306b\u632f\u308a\u5206\u3051\u308b\u30b7\u30b9\u30c6\u30e0<\/td><\/tr><tr><td>PBX\uff08\u96fb\u8a71\u4ea4\u63db\u6a5f\uff09<\/td><td>\u5185\u7dda\u30fb\u5916\u7dda\u3092\u7ba1\u7406\u3059\u308b\u96fb\u8a71\u4ea4\u63db\u6a5f<\/td><\/tr><tr><td>SMS\uff08\u30b7\u30e7\u30fc\u30c8\u30e1\u30c3\u30bb\u30fc\u30b8\u30b5\u30fc\u30d3\u30b9\uff09<\/td><td>\u77ed\u6587\u30e1\u30c3\u30bb\u30fc\u30b8\u3067\u9867\u5ba2\u3068\u9023\u7d61\u3092\u53d6\u308b\u30b5\u30fc\u30d3\u30b9<\/td><\/tr><tr><td><a href=\"https:\/\/www.salesforce.com\/jp\/blog\/jp-what-is-rpa\/\">RPA\uff08\u696d\u52d9\u81ea\u52d5\u5316\uff09<\/a><\/td><td>\u5b9a\u578b\u696d\u52d9\u3092\u81ea\u52d5\u5316\u3059\u308b\u4ed5\u7d44\u307f<\/td><\/tr><tr><td><a href=\"https:\/\/www.salesforce.com\/jp\/hub\/customer-service\/chatbot\/\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/a><\/td><td>\u3088\u304f\u3042\u308b\u8cea\u554f\u306b\u81ea\u52d5\u3067\u5fdc\u7b54\u3059\u308b\u30c4\u30fc\u30eb<\/td><\/tr><tr><td>VDI\uff08\u4eee\u60f3\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\uff09<\/td><td>\u4eee\u60f3\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u3067\u30bb\u30ad\u30e5\u30a2\u306a\u696d\u52d9\u74b0\u5883\u3092\u5b9f\u73fe<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>\u88fd\u54c1\u306b\u3088\u3063\u3066\u306f\u3001\u8907\u6570\u306e\u30b7\u30b9\u30c6\u30e0\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u6a5f\u80fd\u304c\u7d71\u5408\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3082\u3042\u308a\u307e\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u3068\u304d\u306f\u3001\u81ea\u793e\u306b\u5fc5\u8981\u306a\u6a5f\u80fd\u3092\u7cbe\u67fb\u3057\u305f\u3046\u3048\u3067\u3001\u305d\u306e\u6a5f\u80fd\u3092\u6709\u3057\u305f\u30b7\u30b9\u30c6\u30e0\u306e\u9078\u5b9a\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u8ab2\u984c\u89e3\u6c7a\u3092\u4fc3\u3059-service-cloud\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u8ab2\u984c\u89e3\u6c7a\u3092\u4fc3\u3059\u300eService Cloud\u300f<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d0f21fa1c7e&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d0f21fa1c7e\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"563\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img06.jpg?w=1000\" alt=\"\" class=\"wp-image-21650\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img06.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img06.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img06.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img06.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u8ab2\u984c\u89e3\u6c7a\u306b\u306f\u3055\u307e\u3056\u307e\u306a\u30b7\u30b9\u30c6\u30e0\u304c\u5f79\u7acb\u3061\u307e\u3059\u304c\u3001\u500b\u5225\u306b\u5c0e\u5165\u3059\u308b\u3068\u9023\u643a\u3084\u904b\u7528\u9762\u3067\u65b0\u305f\u306a\u8ab2\u984c\u304c\u751f\u3058\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u3053\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5411\u3051\u306b\u3042\u3089\u3086\u308b\u6a5f\u80fd\u3092\u7d71\u5408\u3057\u305f\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u304c\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u300e<a href=\"https:\/\/www.salesforce.com\/jp\/service\/\" target=\"_blank\" rel=\"noreferrer noopener\">Service Cloud<\/a>\u300f\u306f\u305d\u306e\u4ee3\u8868\u4f8b\u3067\u3001\u96fb\u8a71\u30fb\u30e1\u30fc\u30eb\u30fb\u30c1\u30e3\u30c3\u30c8\u306a\u3069\u306e\u30c1\u30e3\u30cd\u30eb\u7d71\u5408\u3001\u554f\u3044\u5408\u308f\u305b\u7ba1\u7406\u3001\u30ca\u30ec\u30c3\u30b8\u5171\u6709\u3001AI\u306b\u3088\u308b\u81ea\u52d5\u5fdc\u7b54\u306a\u3069\u30921\u3064\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u306b\u3088\u308a\u3001\u5bfe\u5fdc\u54c1\u8cea\u306e\u5411\u4e0a\u3084\u696d\u52d9\u52b9\u7387\u5316\u3092\u4fc3\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u6700\u5927\u5316\u304c\u53ef\u80fd\u3067\u3059\u3002\u300eService Cloud\u300f\u306f\u300130\u65e5\u9593\u7121\u6599\u3067\u304a\u4f7f\u3044\u3044\u305f\u3060\u3051\u308b\u306e\u3067\u3001\u305c\u3072\u304a\u8a66\u3057\u304f\u3060\u3055\u3044\u3002\u307e\u305f\u3001\u30c7\u30e2\u52d5\u753b\u3082\u3054\u89a7\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/www.salesforce.com\/jp\/form\/signup\/freetrial-service\/?d=blog-body-cta-text\" target=\"_blank\" rel=\"noreferrer noopener\">\u25b6 Service Cloud\u306e30\u65e5\u9593\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u306f\u3053\u3061\u3089<\/a><\/strong><br><strong><a href=\"https:\/\/www.salesforce.com\/jp\/form\/demo\/crm-service-demos\/?d=blog-body-cta-text\" target=\"_blank\" rel=\"noreferrer noopener\">\u25b6 Service Cloud\u306e\u30c7\u30e2\u52d5\u753b\u306f\u3053\u3061\u3089<\/a><\/strong><\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong><strong>Service Cloud \u88fd\u54c1\u30c7\u30e2\u52d5\u753b<\/strong><\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u3053\u306e\u30c7\u30e2\u52d5\u753b\u3067\u306f\u3001Service Cloud\u306e\u5b9f\u969b\u306e\u64cd\u4f5c\u3068\u89e3\u8aac\u3092\u307e\u3058\u3048\u306a\u304c\u3089\u3001\u4ee5\u4e0b\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<br>Service Cloud\u3060\u304b\u3089\u3067\u304d\u308b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5b9f\u73fe\u65b9\u6cd5\u3092\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/demo\/crm-service-demos\/?d=blog-body-cta-banner2\">\u4eca\u3059\u3050\u30c7\u30e2\u52d5\u753b\u3092\u898b\u308b<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"558\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/service-overview-demo-form-image-27reduction_jp.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/service-overview-demo-form-image-27reduction_jp.png 1271w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/service-overview-demo-form-image-27reduction_jp.png?w=300&amp;h=163 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/service-overview-demo-form-image-27reduction_jp.png?w=768&amp;h=418 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/service-overview-demo-form-image-27reduction_jp.png?w=1024&amp;h=558 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/service-overview-demo-form-image-27reduction_jp.png?w=150&amp;h=82 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bai\u6d3b\u7528\u306e\u91cd\u8981\u6027\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bAI\u6d3b\u7528\u306e\u91cd\u8981\u6027<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d0f21fa2f9e&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d0f21fa2f9e\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"563\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img08.jpg?w=1000\" alt=\"\" class=\"wp-image-21651\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img08.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img08.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img08.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img08.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" 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class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc \u751f\u6210AI\u6d3b\u7528\u306e\u6700\u524d\u7dda<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u5bcc\u58eb\u901a\u306e\u5bcc\u58eb\u901aSalesforce\u30b5\u30dd\u30fc\u30c8\u30c7\u30b9\u30af\u306f\u3001\u751f\u6210AI\u3092\u6d3b\u7528\u3057\u3066\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u309280\uff05\u4ee5\u4e0a\u77ed\u7e2e\u3002<br>\u5c0e\u5165\u904e\u7a0b\u3067\u884c\u3063\u305f\u691c\u8a3c\u5185\u5bb9\u3084\u3001\u6d3b\u7528\u3057\u305f\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u751f\u6210AI\u6d3b\u7528\u8853\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/service\/fujitsu-generative-ai-guide\/?d=blog-body-cta-banner3\">\u7121\u6599\u3067\u30ac\u30a4\u30c9\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/03\/jp-fujitsu-ai-casestudy-img03.jpg\" class=\"attachment-full size-full\" alt=\"\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc \u751f\u6210AI\u6d3b\u7528\u306e\u6700\u524d\u7dda\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/03\/jp-fujitsu-ai-casestudy-img03.jpg 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/03\/jp-fujitsu-ai-casestudy-img03.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/03\/jp-fujitsu-ai-casestudy-img03.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u6539\u5584\u306b\u6210\u529f\u3057\u305f\u4e8b\u4f8b\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u6539\u5584\u306b\u6210\u529f\u3057\u305f\u4e8b\u4f8b<\/h2>\n\n\n\n<p>\u3053\u3053\u3067\u306f\u3001\u81ea\u793e\u306b\u9069\u3057\u305f\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3057\u3066\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u6539\u5584\u306b\u6210\u529f\u3057\u305f\u4e8b\u4f8b\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u4e8b\u4f8b1.\u8907\u6570\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u3082\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u5bfe\u5fdc<\/li>\n\n\n\n<li>\u4e8b\u4f8b2.AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5c0e\u5165\u3067\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a<\/li>\n<\/ul>\n\n\n\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u8a2d\u7f6e\u3092\u304a\u8003\u3048\u306e\u4f01\u696d\u3055\u307e\u306f\u3001\u53c2\u8003\u306b\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u4e8b\u4f8b1.\u8907\u6570\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u3082\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u5bfe\u5fdc<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d0f21fa3f5b&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d0f21fa3f5b\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"300\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img10.jpg?w=1000\" alt=\"\" class=\"wp-image-21653\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img10.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img10.jpg?w=300&amp;h=90 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img10.jpg?w=768&amp;h=230 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img10.jpg?w=150&amp;h=45 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>\u5168\u65e5\u672c\u7a7a\u8f38\u682a\u5f0f\u4f1a\u793e\u3067\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u30c1\u30e3\u30cd\u30eb\u306e\u591a\u69d8\u5316\u306b\u3088\u308a\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u52b9\u7387\u5316\u3068\u54c1\u8cea\u5411\u4e0a\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u305d\u3053\u3067\u300e<a href=\"https:\/\/www.salesforce.com\/jp\/service\/\" target=\"_blank\" rel=\"noreferrer noopener\">Service Cloud<\/a>\u300f\u3092\u5c0e\u5165\u3057\u3001\u96fb\u8a71\u3084\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u306a\u3069\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u5bfe\u5fdc\u3092\u4e00\u5143\u5316\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u3069\u306e\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u554f\u3044\u5408\u308f\u305b\u304c\u3042\u3063\u3066\u3082\u3001\u9867\u5ba2\u60c5\u5831\u3084\u5bfe\u5fdc\u5c65\u6b74\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u5171\u6709\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u5bfe\u5fdc\u304c\u5b9f\u73fe\u3057\u305f\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u305d\u306e\u7d50\u679c\u3001\u62c5\u5f53\u8005\u304c\u5909\u308f\u3063\u3066\u3082\u30b9\u30e0\u30fc\u30ba\u306b\u5f15\u304d\u7d99\u3052\u308b\u4f53\u5236\u304c\u6574\u3044\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u53c2\u8003\uff1a<a href=\"https:\/\/www.salesforce.com\/jp\/customer-success-stories\/ana\/\">\u30ea\u30a2\u30eb\u30fb\u30c7\u30b8\u30bf\u30eb\u4e00\u4f53\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u3001\u56fd\u5883\u3082\u30c1\u30e3\u30cd\u30eb\u3082\u554f\u308f\u306a\u3044\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9867\u5ba2\u5bfe\u5fdc\u3092\u5b9f\u73fe<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u4e8b\u4f8b2.AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5c0e\u5165\u3067\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d0f21fa4cc3&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d0f21fa4cc3\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"300\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img11.jpg?w=1000\" alt=\"\" class=\"wp-image-21654\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img11.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img11.jpg?w=300&amp;h=90 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img11.jpg?w=768&amp;h=230 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/jp-what-is-contact-center-img11.jpg?w=150&amp;h=45 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" 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href=\"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2025\/01\/20\/fujitsu-customer-news\/\">\u5bcc\u58eb\u901a\u306eSalesforce\u30b5\u30dd\u30fc\u30c8\u30c7\u30b9\u30af\u5bfe\u5fdc\u306bAgentforce\u3092\u63a1\u7528\u3000AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u652f\u63f4\u306b\u3088\u308b\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u306a\u52b4\u50cd\u529b\u3067\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u52b9\u679c\u7684\u904b\u7528\u3067\u9867\u5ba2\u4f53\u9a13-\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u3088\u3046\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u52b9\u679c\u7684\u904b\u7528\u3067\u9867\u5ba2\u4f53\u9a13\u30fb\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u3088\u3046<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div 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href=\"https:\/\/www.salesforce.com\/jp\/service\/\" target=\"_blank\" rel=\"noreferrer noopener\">Service Cloud<\/a>\u300f\u306f\u3001\u8907\u6570\u30c1\u30e3\u30cd\u30eb\u3092\u4e00\u5143\u7ba1\u7406\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5bfe\u5fdc\u5c65\u6b74\u3084\u9867\u5ba2\u60c5\u5831\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u5171\u6709\u53ef\u80fd\u3067\u3059\u3002\u307e\u305f\u300e<a href=\"https:\/\/www.salesforce.com\/jp\/agentforce\/\" target=\"_blank\" rel=\"noreferrer 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