{"id":22082,"date":"2025-04-24T10:30:38","date_gmt":"2025-04-24T01:30:38","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=22082"},"modified":"2025-05-26T17:06:47","modified_gmt":"2025-05-26T08:06:47","slug":"ai-creating-customer-service-jobs","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/blog\/ai-creating-customer-service-jobs\/","title":{"rendered":"AI\u3067\u5909\u308f\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u30ad\u30e3\u30ea\u30a2\u3002\u65b0\u305f\u306b\u751f\u307e\u308c\u308b10\u8077\u7a2e"},"content":{"rendered":"\n<p>AI\u306f\u3055\u307e\u3056\u307e\u306a\u696d\u7a2e\u306b\u5927\u304d\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u3066\u304a\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u3082\u305d\u306e\u4e00\u3064\u3067\u3059\u3002\u65e2\u5b58\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u696d\u52d9\u3092\u3069\u306e\u3088\u3046\u306b\u5909\u9769\u3057\u3066\u3044\u308b\u304b\u3068\u3044\u3046\u8a71\u984c\u306f\u591a\u304f\u3042\u308a\u307e\u3059\u304c\u3001\u6ce8\u76ee\u3059\u3079\u304d\u306fAI\u304c\u3082\u305f\u3089\u3059\u5168\u304f\u65b0\u3057\u3044\u30ef\u30fc\u30af\u30b9\u30bf\u30a4\u30eb\u3067\u3059\u3002<\/p>\n\n\n\n<p>AI\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u518d\u69cb\u7bc9\u3057\u3088\u3046\u3068\u3057\u3066\u3044\u308b\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u306b\u3001\u65b0\u305f\u306a\u53ef\u80fd\u6027\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002AI\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u3069\u306e\u3088\u3046\u306b\u9032\u5316\u3055\u305b\u308b\u306e\u304b\u3001\u305d\u3057\u3066\u3069\u306e\u3088\u3046\u306b\u6e96\u5099\u3059\u308c\u3070\u826f\u3044\u304b\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<br><\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong>\u7b2c6\u7248 \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6700\u65b0\u4e8b\u60c5<\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u5168\u4e16\u754c\u3067 5,500 \u4eba\u3092\u8d85\u3048\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u3092\u5bfe\u8c61\u3068\u3057\u305fAI\u6642\u4ee3\u306e\u30b5\u30dd\u30fc\u30c8\u306b\u95a2\u3059\u308b\u8abf\u67fb\u7d50\u679c\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/service\/6th-state-of-service\/?d=blog-body-cta-banner1\">\u8cc7\u6599\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/6th-state-of-service-ogp.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/6th-state-of-service-ogp.jpg 1440w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/6th-state-of-service-ogp.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/6th-state-of-service-ogp.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/6th-state-of-service-ogp.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/6th-state-of-service-ogp.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h3>\u76ee\u6b21<\/h3><ul><li><a href=\"#10\" data-level=\"2\">AI\u306b\u3088\u3063\u3066\u751f\u307e\u308c\u305f\u65b0\u305f\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u696d\u52d910\u9078<\/a><\/li><li><a href=\"#how\" data-level=\"2\">AI\u3092\u6d3b\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u8077\u306b\u8ee2\u8eab\u3059\u308b\u305f\u3081\u306e3\u3064\u306e\u30d2\u30f3\u30c8<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"10\"><strong>AI\u306b\u3088\u3063\u3066\u751f\u307e\u308c\u305f\u65b0\u305f\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u696d\u52d910\u9078<\/strong><\/h2>\n\n\n\n<p>AI\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/service\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9<\/a>\u3092\u5909\u9769\u3057\u3001\u9b45\u529b\u7684\u306a\u96c7\u7528\u6a5f\u4f1a\u3092\u5275\u51fa\u3059\u308b\u3067\u3057\u3087\u3046\u3002\u3053\u3053\u3067\u306f\u3001AI\u304c\u3082\u305f\u3089\u305910\u306e\u65b0\u3057\u3044\u8077\u7a2e\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-no-1-ai\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6226\u7565-\u8cac\u4efb\u8005\"><strong>No.1\u3000AI\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6226\u7565<\/strong>\u8cac\u4efb\u8005<\/h3>\n\n\n\n<p>\u3082\u3063\u3068\u3082\u9b45\u529b\u7684\u306a\u65b0\u3057\u3044\u8077\u696d\u306e\u3072\u3068\u3064\u306f\u3001AI\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6226\u7565\u8cac\u4efb\u8005\u3067\u3059\u3002<br><br>\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u52b9\u7387\u5316\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u3088\u308a\u9b45\u529b\u7684\u306b\u3059\u308b\u305f\u3081\u306b\u3001AI\u3092\u6d3b\u7528\u3057\u3066\u6226\u7565\u3092\u7b56\u5b9a\u30fb\u5c55\u958b\u3059\u308b\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u3067\u3059\u3002<br><br>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff08\u300c<a href=\"https:\/\/www.salesforce.com\/jp\/agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce for Service<\/a>\u300d\u306a\u3069\uff09\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5206\u6790\u30c4\u30fc\u30eb\u3092\u99c6\u4f7f\u3057\u3066\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u6df1\u5800\u308a\u3057\u3001\u884c\u52d5\u30d1\u30bf\u30fc\u30f3\u3092\u5206\u6790\u3057\u3066\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>AI\u306b\u95a2\u3059\u308b\u5c02\u9580\u77e5\u8b58\u3068\u3001\u9867\u5ba2\u306e\u884c\u52d5\u30d1\u30bf\u30fc\u30f3\u3084\u30cb\u30fc\u30ba\u3092\u6df1\u304f\u7406\u89e3\u3059\u308b\u80fd\u529b\u3092\u517c\u306d\u5099\u3048\u305f\u5c02\u9580\u8077\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-no-2-\u4f1a\u8a71\u578bai\u30c7\u30b6\u30a4\u30ca\u30fc\"><strong>No.2\u3000\u4f1a\u8a71\u578bAI\u30c7\u30b6\u30a4\u30ca\u30fc<\/strong><\/h3>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5411\u3051AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306b\u306a\u308b\u306b\u3064\u308c\u3066\u3001\u4f1a\u8a71\u578bAI\u30c7\u30b6\u30a4\u30ca\u30fc\u306e\u9700\u8981\u304c\u6025\u5897\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4f1a\u8a71\u578bAI\u30c7\u30b6\u30a4\u30ca\u30fc\u306f\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3067\u4f7f\u7528\u3059\u308b\u5fdc\u7b54\u65b9\u6cd5\u3084\u30b9\u30af\u30ea\u30d7\u30c8\u3001\u30d5\u30ed\u30fc\u3092\u8a2d\u8a08\u3059\u308b\u5c02\u9580\u5bb6\u3067\u3059\u3002\u6280\u8853\u7684\u30ce\u30a6\u30cf\u30a6\u3060\u3051\u3067\u306a\u304f\u3001\u5275\u9020\u6027\u3068\u6226\u7565\u7acb\u6848\u3082\u6c42\u3081\u3089\u308c\u308b\u8077\u7a2e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4f1a\u8a71\u578bAI\u30c7\u30b6\u30a4\u30ca\u30fc\u306f\u3001\u4f01\u696d\u30d6\u30e9\u30f3\u30c9\u306b\u3075\u3055\u308f\u3057\u3044\u3084\u308a\u53d6\u308a\u3092\u958b\u767a\u3059\u308b\u3068\u540c\u6642\u306b\u3001\u9867\u5ba2\u306b\u3068\u3063\u3066\u81ea\u7136\u3067\u9b45\u529b\u7684\u306a\u3082\u306e\u306b\u30c7\u30b6\u30a4\u30f3\u3057\u3066\u3044\u304d\u307e\u3059\u3002\u8a00\u8a9e\u5b66\u8005\u3084UX\u30c7\u30b6\u30a4\u30ca\u30fc\u3001\u30a8\u30f3\u30b8\u30cb\u30a2\u3068\u9023\u643a\u3057\u3066\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u300c\u500b\u6027\u300d\u3092\u5f62\u6210\u3057\u3001\u5fdc\u7b54\u304c\u7684\u78ba\u306b\u611f\u3058\u3089\u308c\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u65e5\u5e38\u306e\u30c7\u30b8\u30bf\u30eb\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u6709\u610f\u7fa9\u3067\u559c\u3073\u3092\u611f\u3058\u3055\u305b\u308b\u9867\u5ba2\u4f53\u9a13\u3092\u5275\u9020\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-no-3-ai\u30c7\u30fc\u30bf\u30a2\u30ca\u30ea\u30b9\u30c8\"><strong>No.3\u3000AI\u30c7\u30fc\u30bf\u30a2\u30ca\u30ea\u30b9\u30c8<\/strong><\/h3>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u696d\u52d9\u306f\u3001\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3084\u3084\u308a\u53d6\u308a\u306e\u5c65\u6b74\u3001<a href=\"https:\/\/www.salesforce.com\/blog\/4-customer-service-metrics-you-should-measure\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30e1\u30c8\u30ea\u30af\u30b9<\/a>\uff08\u82f1\u8a9e\uff09\u306a\u3069\u3001\u5927\u91cf\u306e\u30c7\u30fc\u30bf\u3092\u751f\u6210\u3057\u307e\u3059\u3002\u305d\u3053\u3067AI\u30c7\u30fc\u30bf\u30a2\u30ca\u30ea\u30b9\u30c8\u306e\u51fa\u756a\u3067\u3059\u3002<\/p>\n\n\n\n<p>AI\u30c7\u30fc\u30bf\u30a2\u30ca\u30ea\u30b9\u30c8\u306f\u30c7\u30fc\u30bf\u3092\u6398\u308a\u4e0b\u3052\u3001\u9867\u5ba2\u306e\u597d\u307f\u3084\u4e0d\u6e80\u3001\u65b0\u305f\u306a\u30cb\u30fc\u30ba\u3092\u767a\u898b\u3057\u307e\u3059\u3002\u8907\u96d1\u306a\u30c7\u30fc\u30bf\u3092\u5b9f\u7528\u7684\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u5909\u63db\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u304c\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3057\u3001\u9867\u5ba2\u306e\u671f\u5f85\u3092\u4e0a\u56de\u308a\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/resources\/articles\/crm\/customer-satisfaction-index\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u9867\u5ba2\u6e80\u8db3\u5ea6<\/a>\uff08CSAT\uff09\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-no-4-ai\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30c8\u30ec\u30fc\u30ca\u30fc\"><strong>No.4\u3000AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30c8\u30ec\u30fc\u30ca\u30fc<\/strong><\/h3>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3068\u540c\u69d8\u306b\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3082\u5e38\u306b\u8a13\u7df4\u3092\u53d7\u3051\u3001\u52b9\u679c\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306e\u5f37\u56fa\u306a\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u304c\u5fc5\u8981\u3067\u3059\u3002\u305d\u3053\u3067\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30c8\u30ec\u30fc\u30ca\u30fc\u304c\u6d3b\u8e8d\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30c8\u30ec\u30fc\u30ca\u30fc\u306f\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u30c7\u30fc\u30bf\u3092\u63d0\u4f9b\u3057\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u76e3\u8996\u3057\u3001\u9867\u5ba2\u3068\u62c5\u5f53\u8005\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u3044\u3066\u30d7\u30ed\u30bb\u30b9\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u3067\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5186\u6ed1\u306b\u52d5\u4f5c\u3059\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<br>\u3053\u306e\u5f79\u5272\u306f\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u6b63\u78ba\u3067\u3001\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306b\u6cbf\u3063\u305f\u3082\u306e\u3067\u3042\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u305d\u3057\u3066\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u53e3\u8abf\u3084\u8a00\u8a9e\u3001\u5fdc\u7b54\u304c\u9867\u5ba2\u3068\u5186\u6ed1\u306b\u3064\u306a\u304c\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002\u300c<a href=\"https:\/\/www.salesforce.com\/jp\/agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>\u300d\u306b\u306f\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u304b\u3089\u81ea\u5df1\u5b66\u7fd2\u3059\u308b\u6a5f\u80fd\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-no-5-\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9ai\u30b9\u30da\u30b7\u30e3\u30ea\u30b9\u30c8\"><strong>No.5\u3000\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9AI\u30b9\u30da\u30b7\u30e3\u30ea\u30b9\u30c8<\/strong><\/h3>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9AI\u30b9\u30da\u30b7\u30e3\u30ea\u30b9\u30c8\u306f\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u5f37\u5316\u30b9\u30ad\u30eb\u3068\u6280\u8853\u7684\u30ce\u30a6\u30cf\u30a6\u306e\u4e21\u65b9\u3092\u5fc5\u8981\u3068\u3059\u308b\u4eba\u6750\u3067\u3059\u3002\u9867\u5ba2\u304cAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u3088\u3046\u306aAI\u642d\u8f09\u30c4\u30fc\u30eb\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u5c0e\u5165\u304b\u3089\u7d99\u7d9a\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u307e\u3067\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u9867\u5ba2\u306b\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u63d0\u4f9b\u3057\u3001\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u884c\u3044\u3001\u30c4\u30fc\u30eb\u306e\u7d99\u7d9a\u7684\u306a\u6539\u5584\u306e\u305f\u3081\u306b\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u307e\u3059\u3002<br>\u3055\u3089\u306b\u3001\u793e\u5185\u306e\u300c\u9867\u5ba2\u306e\u58f0\u300d\uff08VoC\uff1dVoice of Customer\uff09\u3068\u3057\u3066\u306e\u5f79\u5272\u3092\u62c5\u3044\u3001AI\u304c\u30e6\u30fc\u30b6\u30fc\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3057\u3001\u771f\u306e\u4fa1\u5024\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002AI\u304c\u5b8c\u5168\u306b\u5b9a\u7740\u3057\u52b9\u679c\u7684\u306b\u6d3b\u7528\u3055\u308c\u308b\u3053\u3068\u3067\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/resources\/articles\/crm\/customer-satisfaction-index\/\" target=\"_blank\" rel=\"noreferrer noopener\">CSAT<\/a>\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u306e\u5411\u4e0a\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/strong><br><strong>\u5c0e\u5165\u691c\u8a0e\u30ef\u30fc\u30af\u30b7\u30fc\u30c8<\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u3084\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5c0e\u5165\u3092\u691c\u8a0e\u3059\u308b\u305f\u3081\u306b\u3001\u5c0e\u5165\u691c\u8a0e\u30ef\u30fc\u30af\u30b7\u30fc\u30c8\u3092\u4f5c\u6210\u3057\u307e\u3057\u305f\u3002\u305c\u3072\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3057\u3066\u3054\u6d3b\u7528\u304f\u3060\u3055\u3044\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/service\/ai-agent-for-the-customer-service\/?d=blog-body-cta-banner2\">\u8a73\u3057\u304f\u306f\u3053\u3061\u3089<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/ai-agent-for-the-customer-service-opg.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/ai-agent-for-the-customer-service-opg.jpg 1440w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/ai-agent-for-the-customer-service-opg.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/ai-agent-for-the-customer-service-opg.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/ai-agent-for-the-customer-service-opg.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/ai-agent-for-the-customer-service-opg.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-no-6-ai\u502b\u7406\u30b3\u30f3\u30b5\u30eb\u30bf\u30f3\u30c8\"><strong>No.6\u3000AI\u502b\u7406\u30b3\u30f3\u30b5\u30eb\u30bf\u30f3\u30c8<\/strong><\/h3>\n\n\n\n<p>AI\u304c\u65e5\u5e38\u751f\u6d3b\u306e\u4e00\u90e8\u306b\u306a\u308b\u306b\u3064\u308c\u3001\u502b\u7406\u306b\u6ce8\u76ee\u304c\u96c6\u307e\u3063\u3066\u3044\u307e\u3059\u3002Salesforce\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u4f01\u696d\u304cAI\u3092\u502b\u7406\u3092\u8003\u616e\u3057\u3066\u6d3b\u7528\u3057\u3066\u3044\u308b\u9867\u5ba2\u306f42\uff05\u3067\u30012023\u5e74\u306e58\uff05\u304b\u3089\u6e1b\u5c11\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>AI\u502b\u7406\u30b3\u30f3\u30b5\u30eb\u30bf\u30f3\u30c8\u306f\u3001AI\u304c\u8cac\u4efb\u3092\u6301\u3063\u3066\u4f7f\u7528\u3055\u308c\u308b\u3088\u3046\u306b\u652f\u63f4\u3057\u307e\u3059\u3002\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u306e\u30d0\u30a4\u30a2\u30b9\u3078\u306e\u5bfe\u51e6\u3084\u30c7\u30fc\u30bf\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u306e\u4fdd\u8b77\u3001AI\u306e\u6d3b\u7528\u65b9\u6cd5\u306e\u900f\u660e\u6027\u306e\u78ba\u4fdd\u306a\u3069\u306e\u3042\u3089\u3086\u308b\u8ab2\u984c\u306b\u5bfe\u5fdc\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u7d44\u7e54\u5185\u306e\u95a2\u4fc2\u5404\u6240\u3068\u5354\u529b\u3057\u3066\u3001AI\u3092\u502b\u7406\u7684\u306b\u4f7f\u7528\u3059\u308b\u305f\u3081\u306e\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u3084\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u8a18\u4e8b\u3001\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3092\u4f5c\u6210\u3057\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306e\u4fe1\u983c\u3092\u7372\u5f97\u3057\u3001\u7dad\u6301\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-no-7-ai\u7d71\u5408\u30b9\u30da\u30b7\u30e3\u30ea\u30b9\u30c8\"><strong>No.7\u3000AI\u7d71\u5408\u30b9\u30da\u30b7\u30e3\u30ea\u30b9\u30c8<\/strong><\/h3>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306bAI\u3092\u5c0e\u5165\u3059\u308b\u306b\u306f\u3001\u7dbf\u5bc6\u306a\u8a08\u753b\u304c\u5fc5\u8981\u3067\u3059\u3002AI\u7d71\u5408\u30b9\u30da\u30b7\u30e3\u30ea\u30b9\u30c8\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/resources\/articles\/crm\/what-is-crm\/\" target=\"_blank\" rel=\"noreferrer noopener\">CRM<\/a>\u306a\u3069\u306e\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u306b\u3001AI\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u9069\u5408\u3059\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>AI\u7d71\u5408\u30b9\u30da\u30b7\u30e3\u30ea\u30b9\u30c8\u306f\u3001IT\u30c1\u30fc\u30e0\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3001\u300c<a href=\"https:\/\/www.salesforce.com\/jp\/service\/\" target=\"_blank\" rel=\"noreferrer noopener\">Service Cloud<\/a>\u300d\u306e\u3088\u3046\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u7dca\u5bc6\u306b\u9023\u643a\u3057\u3001\u3059\u3079\u3066\u304c\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u5b9f\u884c\u3055\u308c\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u304c\u6700\u9069\u5316\u3055\u308c\u3001\u30ed\u30fc\u30eb\u30a2\u30a6\u30c8\u4e2d\u306e\u6df7\u4e71\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u3089\u308c\u308b\u3088\u3046\u306b\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u5f93\u696d\u54e1\u306b\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3068\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u8ab0\u3082\u304c\u65b0\u3057\u3044\u6280\u8853\u306b\u6163\u308c\u3001AI\u4e3b\u5c0e\u306e\u30b7\u30b9\u30c6\u30e0\u3078\u306e\u30b9\u30e0\u30fc\u30ba\u306a\u79fb\u884c\u3092\u78ba\u5b9f\u306a\u3082\u306e\u306b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-no-8-\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\"><strong>No.8\u3000\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8<\/strong><\/h3>\n\n\n\n<p>Salesforce\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/service\/6th-state-of-service\/?d=blog-body-cta-text1\" target=\"_blank\" rel=\"noreferrer noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306e81\uff05<\/a>\u304c\u9867\u5ba2\u306f\u4ee5\u524d\u3088\u308a\u3082\u30d1\u30fc\u30bd\u30ca\u30eb\u306a\u5bfe\u5fdc\u3092\u671f\u5f85\u3057\u3066\u3044\u308b\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002AI\u306f\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u3066\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u5275\u9020\u3059\u308b\u306e\u306b\u512a\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u306fAI\u3092\u6d3b\u7528\u3057\u3066\u3001\u500b\u4eba\u306e\u55dc\u597d\u3001\u904e\u53bb\u306e\u884c\u52d5\u3001\u4e88\u6e2c\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u57fa\u3065\u3044\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u8a2d\u8a08\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001AI\u3092\u4f7f\u3063\u3066\u30b3\u30f3\u30c6\u30f3\u30c4\u3084\u95a2\u9023\u6027\u306e\u9ad8\u3044\u30aa\u30d5\u30a1\u30fc\uff08<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/customer-service-trends\/\">\u53ce\u76ca\u62e1\u5927<\/a>\u306e\u305f\u3081\u306e\u30a2\u30c3\u30d7\u30bb\u30eb\u306a\u3069\uff09\u3001\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u3068\u500b\u4eba\u30ec\u30d9\u30eb\u3067\u3064\u306a\u304c\u308b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u306e\u5f79\u5272\u306f\u3001\u5206\u6790\u30b9\u30ad\u30eb\u3068\u5275\u9020\u6027\u3092\u878d\u5408\u3055\u305b\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u9867\u5ba2\u95a2\u4fc2\u306e\u5f37\u5316\u3068\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u4fc3\u9032\u3092\u3001\u6226\u7565\u7684\u306b\u8003\u3048\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-no-9-ai\u30b5\u30dd\u30fc\u30c8\u30b9\u30da\u30b7\u30e3\u30ea\u30b9\u30c8\"><strong>No.9\u3000AI\u30b5\u30dd\u30fc\u30c8\u30b9\u30da\u30b7\u30e3\u30ea\u30b9\u30c8<\/strong><\/h3>\n\n\n\n<p>\u4f01\u696d\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306bAI\u3092\u5c0e\u5165\u3059\u308b\u969b\u3001\u3059\u3079\u3066\u3092\u5186\u6ed1\u306b\u9032\u3081\u308b\u305f\u3081\u306b\u5c02\u4efb\u306e\u30d7\u30ed\u304c\u5fc5\u8981\u3067\u3059\u3002AI\u30b5\u30dd\u30fc\u30c8\u30b9\u30da\u30b7\u30e3\u30ea\u30b9\u30c8\u306f\u3001\u6280\u8853\u7684\u306a\u554f\u984c\u306e\u89e3\u6c7a\u3084<a href=\"https:\/\/www.salesforce.com\/service\/customer-service-incident-management\/customer-service-analytics\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5206\u6790<\/a>\uff08\u82f1\u8a9e\uff09\u306e\u76e3\u8996\u3001\u305d\u3057\u3066AI\u304c\u76ee\u6a19\u3092\u9054\u6210\u3057\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u306e\u78ba\u8a8d\u306a\u3069\u983c\u308c\u308b\u5b58\u5728\u3067\u3059\u3002<\/p>\n\n\n\n<p>AI\u30b5\u30dd\u30fc\u30c8\u30b9\u30da\u30b7\u30e3\u30ea\u30b9\u30c8\u306e\u65e5\u5e38\u696d\u52d9\u306f\u3001\u30a8\u30e9\u30fc\u306e\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u3084AI\u30e2\u30c7\u30eb\u306e\u66f4\u65b0\u3001\u958b\u767a\u8005\u3068\u306e\u9023\u643a\u306b\u3088\u308b\u6539\u5584\u3067\u3059\u3002AI\u30b7\u30b9\u30c6\u30e0\u306e\u4fe1\u983c\u6027\u3092\u7dad\u6301\u3057\u3001\u4f01\u696d\u3068\u9867\u5ba2\u306e\u4e21\u65b9\u306b\u4fa1\u5024\u3092\u63d0\u4f9b\u3057\u7d9a\u3051\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u306a\u5b58\u5728\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-no-10-\u9867\u5ba2\u611f\u60c5\u30a2\u30ca\u30ea\u30b9\u30c8\"><strong>No.10\u3000\u9867\u5ba2\u611f\u60c5\u30a2\u30ca\u30ea\u30b9\u30c8<\/strong><\/h3>\n\n\n\n<p>AI\u306b\u306f\u30c6\u30ad\u30b9\u30c8\u3084<a href=\"https:\/\/www.salesforce.com\/jp\/service\/call-center-integration\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u97f3\u58f0<\/a>\u3001\u884c\u52d5\u30c7\u30fc\u30bf\u3092\u901a\u3058\u3066\u9867\u5ba2\u306e\u611f\u60c5\u3084\u601d\u8003\u3092\u6e2c\u5b9a\u3059\u308b\u80fd\u529b\u304c\u3042\u308a\u307e\u3059\u3002\u9867\u5ba2\u611f\u60c5\u30a2\u30ca\u30ea\u30b9\u30c8\u306f\u3001\u3053\u308c\u3089\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u89e3\u91c8\u3057\u3001\u9867\u5ba2\u304c\u4f01\u696d\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3057\u3066\u3069\u306e\u3088\u3046\u306b\u611f\u3058\u3066\u3044\u308b\u304b\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u3092\u5c02\u9580\u3068\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u611f\u60c5\u30a2\u30ca\u30ea\u30b9\u30c8\u306e\u4ed5\u4e8b\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u306e\u7b56\u5b9a\u3084\u554f\u984c\u306e\u53d6\u308a\u7d44\u307f\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u5f37\u5316\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u771f\u306b\u5171\u611f\u3067\u304d\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u63d0\u4f9b\u3057\u305f\u3044\u4f01\u696d\u306b\u3068\u3063\u3066\u91cd\u8981\u3067\u3059\u3002AI\u3092\u6d3b\u7528\u3057\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u611f\u60c5\u30a2\u30ca\u30ea\u30b9\u30c8\u306f\u3001\u9867\u5ba2\u3092\u30ea\u30d4\u30fc\u30bf\u30fc\u306b\u3059\u308b\u305f\u3081\u306e\u610f\u7fa9\u306e\u3042\u308b\u6539\u5584\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"layout-four wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong>Feedback Management<\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">No.1 AI CRM\u306b\u7d44\u307f\u8fbc\u307e\u308c\u305f\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u7ba1\u7406\u3068\u300c\u304a\u5ba2\u69d8\u306e\u58f0\u300d\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\uff06\u30c4\u30fc\u30eb\u306b\u3088\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30b5\u30fc\u30d3\u30b9\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/service\/conf\/agentforce-innovation-day-service-ondemand\/?leadcreated=true&#038;redirect=true&#038;sfuuid=accd68b6-955b-4fd0-b67f-6b499e99cb39&#038;tid=113e33fb-33ba-4139-a2d5-0c7a56e2fc71&#038;d=70130000000sUVq&#038;nc=701ed00000PZPA2AAP\">\u8a73\u3057\u304f\u306f\u3053\u3061\u3089<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/feedback-management-marquee-v3.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/feedback-management-marquee-v3.png 1440w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/feedback-management-marquee-v3.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/feedback-management-marquee-v3.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/feedback-management-marquee-v3.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/feedback-management-marquee-v3.png?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-four.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-four.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-four.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how\"><strong>AI\u3092\u6d3b\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u8077\u306b\u8ee2\u8eab\u3059\u308b\u305f\u3081\u306e3\u3064\u306e\u30d2\u30f3\u30c8<\/strong><\/h2>\n\n\n\n<p>\u6700\u5f8c\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u8077\u3067\u6210\u529f\u3059\u308b\u305f\u3081\u306e3\u3064\u306e\u65b9\u6cd5\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><a href=\"http:\/\/join.serviceblazer.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Slack\u306eServiceblazer\u30b3\u30df\u30e5\u30cb\u30c6\u30a3<\/strong><\/a><strong>\uff08\u82f1\u8a9e\uff09\u306b\u53c2\u52a0\u3057\u307e\u3057\u3087\u3046<\/strong><br>\u696d\u754c\u306e\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u3068\u3064\u306a\u304c\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3051\u308bAI\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3092\u5171\u6709\u3057\u305f\u308a\u3001\u53d6\u308a\u7d44\u307f\u3092\u5b66\u3073\u307e\u3057\u3087\u3046\u3002\u6b21\u306e\u4ed5\u4e8b\u3084\u30c1\u30fc\u30e0\u30e1\u30f3\u30d0\u30fc\u3092\u898b\u3064\u3051\u308b\u305f\u3081\u306e\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u4f5c\u308a\u306b\u6700\u9069\u3067\u3059\u3002<br><\/li>\n\n\n\n<li><strong>Trailhead\u3067\u30ec\u30d9\u30eb\u30a2\u30c3\u30d7\u3057\u307e\u3057\u3087\u3046<\/strong><br>\u7121\u6599\u30aa\u30f3\u30e9\u30a4\u30f3\u5b66\u7fd2\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300c<a href=\"https:\/\/trailhead.salesforce.com\/ja\/\" target=\"_blank\" rel=\"noreferrer noopener\">Trailhead\uff08\u30c8\u30ec\u30a4\u30eb\u30d8\u30c3\u30c9\uff09<\/a>\u300d\u306b\u306f\u3001\u81ea\u5206\u306e\u30da\u30fc\u30b9\u3067\u5b66\u7fd2\u3067\u304d\u308b\u5834\u304c\u6570\u591a\u304f\u7528\u610f\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u307e\u305a\u306f\u300c<a href=\"https:\/\/trailhead.salesforce.com\/ja\/content\/learn\/modules\/artificial-intelligence-for-customer-service\" target=\"_blank\" rel=\"noreferrer noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u4eba\u5de5\u77e5\u80fd<\/a>\u300d\u3067\u57fa\u672c\u3092\u7406\u89e3\u3057\u3001\u300c<a href=\"https:\/\/trailhead.salesforce.com\/ja\/content\/learn\/projects\/quick-start-build-your-first-agent-with-agentforce\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce \u3092\u4f7f\u7528\u3057\u3066\u6700\u521d\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u69cb\u7bc9\u3059\u308b<\/a>\u300d\u3067\u306f\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5b9f\u8df5\u7684\u306a\u4f7f\u3044\u65b9\u3092\u7fd2\u5f97\u3057\u3066\u304f\u3060\u3055\u3044\u3002<br><\/li>\n\n\n\n<li><strong>\u6c42\u4eba\u30a2\u30e9\u30fc\u30c8\u3092\u8a2d\u5b9a\u3057\u3001<\/strong><a href=\"https:\/\/www.linkedin.com\/company\/salesforce\/posts\/?feedView=all\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>LinkdIn<\/strong><\/a><strong>\u30d7\u30ed\u30d5\u30a3\u30fc\u30eb\u3092\u6d17\u7df4\u3055\u305b\u307e\u3057\u3087\u3046<\/strong><br>\u6c42\u4eba\u60c5\u5831\u306b\u76ee\u3092\u914d\u308a\u3001\u81ea\u5206\u306e\u30b9\u30ad\u30eb\u3084\u7d4c\u9a13\u3001\u5b66\u6b74\u3001\u7279\u306bSalesforce\u304cTrailhead\u4e0a\u3067\u7121\u6599\u3067\u63d0\u4f9b\u3057\u3066\u3044\u308b<a href=\"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2024\/09\/18\/ai-training-opportunities\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u300cAI for All\uff08\u3059\u3079\u3066\u306e\u4eba\u306bAI\u3092\uff09\u300d\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6<\/a>\u3092\u901a\u3058\u3066\u53d6\u5f97\u3067\u304d\u308b<a href=\"https:\/\/trailhead.salesforce.com\/ja\/credentials\/aiassociate?_ga=2.242589122.1910221998.1744589307-2018935405.1743489193\" target=\"_blank\" rel=\"noreferrer noopener\">AI\u30a2\u30bd\u30b7\u30a8\u30a4\u30c8\u8cc7\u683c<\/a>\u3092\u3001\u30d7\u30ed\u30d5\u30a3\u30fc\u30eb\u3067\u30a2\u30d4\u30fc\u30eb\u3057\u307e\u3057\u3087\u3046\u3002<\/li>\n<\/ol>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u30d2\u30f3\u30c8\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u8077\u3067\u306e\u6d3b\u8e8d\u3068\u30ad\u30e3\u30ea\u30a2\u30a2\u30c3\u30d7\u304c\u3001\u9867\u5ba2\u4f53\u9a13\u306b\u5927\u304d\u306a\u5909\u5316\u3092\u3082\u305f\u3089\u3059\u9053\u304c\u958b\u3051\u307e\u3059\u3002<br><\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong>3\u5206\u3067\u5206\u304b\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6d3b\u7528\u30b7\u30fc\u30f3<\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Salesforce\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300eAgentforce\u300f\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u306b\u304a\u3044\u3066\u3069\u306e\u3088\u3046\u306b\u6d3b\u7528\u3067\u304d\u308b\u304b\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/service\/ai-agent-use-cases-in-contact-centers\/?d=blog-body-cta-banner4\">\u8a73\u3057\u304f\u306f\u3053\u3061\u3089<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/form-generic-video-service-1440x810-1.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/form-generic-video-service-1440x810-1.png 1440w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/form-generic-video-service-1440x810-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/form-generic-video-service-1440x810-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/form-generic-video-service-1440x810-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/form-generic-video-service-1440x810-1.png?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>&lt;\u6ce8\u91c8&gt;<\/strong><\/h4>\n\n\n\n<p>\u203b\u672c\u8a18\u4e8b\u306f\u7c73\u56fd\u3067\u516c\u958b\u3055\u308c\u305f \u201c<a href=\"https:\/\/www.salesforce.com\/blog\/ai-creating-customer-service-jobs\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ready to Take the Next Step in Your Customer Service Career? Here are 10 New Jobs \u2014 Thanks to AI<\/a>\u201d \u306e\u6284\u8a33\u7248\u3067\u3059\u3002\u672c\u30dd\u30b9\u30c8\u306e\u6b63\u5f0f\u8a00\u8a9e\u306f\u82f1\u8a9e\u3067\u3042\u308a\u3001\u305d\u306e\u5185\u5bb9\u304a\u3088\u3073\u89e3\u91c8\u306b\u3064\u3044\u3066\u306f\u82f1\u8a9e\u304c\u512a\u5148\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>AI\u306f\u3042\u3089\u3086\u308b\u8077\u7a2e\u306e\u696d\u52d9\u3092\u9032\u5316\u3055\u305b\u308b\u307b\u304b\u3001\u65b0\u305f\u306a\u8077\u7a2e\u3092\u751f\u3080\u53ef\u80fd\u6027\u3082\u79d8\u3081\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u8a18\u4e8b\u3067\u306fAI\u6642\u4ee3\u306b\u8a95\u751f\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u65b0\u30ad\u30e3\u30ea\u30a2\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n","protected":false},"author":65,"featured_media":22087,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"131b9a2513a5466986136f07JP","post_meta_title":"","ai_synopsis":"","footnotes":""},"sf_topic":[],"sf_content_type":[],"blog":[639,659,677],"coauthors":[511],"class_list":["post-22082","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","blog-ai","blog-customer-success","blog-generative-ai"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>AI\u3067\u5909\u308f\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u30ad\u30e3\u30ea\u30a2\u3002\u65b0\u305f\u306b\u751f\u307e\u308c\u308b10\u8077\u7a2e<\/title>\n<meta name=\"description\" content=\"AI\u306f\u3042\u3089\u3086\u308b\u8077\u7a2e\u306e\u696d\u52d9\u3092\u9032\u5316\u3055\u305b\u308b\u307b\u304b\u3001\u65b0\u305f\u306a\u8077\u7a2e\u3092\u751f\u3080\u53ef\u80fd\u6027\u3082\u79d8\u3081\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u8a18\u4e8b\u3067\u306fAI\u6642\u4ee3\u306b\u8a95\u751f\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u65b0\u30ad\u30e3\u30ea\u30a2\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002AI\u306f\u3001AI\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6226\u7565\u8cac\u4efb\u8005\u3084\u4f1a\u8a71\u578bAI\u30c7\u30b6\u30a4\u30ca\u30fc\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u306a\u3069\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u65b0\u3057\u3044\u8077\u7a2e\u3092\u751f\u307f\u51fa\u3057\u3066\u3044\u307e\u3059\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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content=\"AI\u306f\u3042\u3089\u3086\u308b\u8077\u7a2e\u306e\u696d\u52d9\u3092\u9032\u5316\u3055\u305b\u308b\u307b\u304b\u3001\u65b0\u305f\u306a\u8077\u7a2e\u3092\u751f\u3080\u53ef\u80fd\u6027\u3082\u79d8\u3081\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u8a18\u4e8b\u3067\u306fAI\u6642\u4ee3\u306b\u8a95\u751f\u3059\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u65b0\u30ad\u30e3\u30ea\u30a2\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002AI\u306f\u3001AI\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u6226\u7565\u5bb6\u3084\u4f1a\u8a71\u578bAI\u30c7\u30b6\u30a4\u30ca\u30fc\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u306a\u3069\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u65b0\u3057\u3044\u8077\u7a2e\u3092\u751f\u307f\u51fa\u3057\u3066\u3044\u307e\u3059\u3002\" \/>\n<meta property=\"og:url\" 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