{"id":22461,"date":"2025-05-08T14:09:41","date_gmt":"2025-05-08T05:09:41","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=22461"},"modified":"2025-09-02T17:19:39","modified_gmt":"2025-09-02T08:19:39","slug":"jp-thinking-about-digital-shift","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/blog\/jp-thinking-about-digital-shift\/","title":{"rendered":"\u30c7\u30b8\u30bf\u30eb\u30b7\u30d5\u30c8\u3068\u306f\uff1fDX\u3068\u306e\u9055\u3044\u3084\u63a8\u9032\u3059\u308b\u969b\u306e\u624b\u9806\u3092\u89e3\u8aac"},"content":{"rendered":"\n<p>\u30c7\u30b8\u30bf\u30eb\u30b7\u30d5\u30c8\u3068\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u3092\u7528\u3044\u3066\u751f\u6d3b\u3092\u4fbf\u5229\u306b\u3057\u3066\u3044\u304f\u53d6\u308a\u7d44\u307f\u3067\u3059\u3002\u8fd1\u5e74\u306f\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u306e\u767a\u5c55\u304c\u76ee\u899a\u307e\u3057\u304f\u3001\u4f01\u696d\u6d3b\u52d5\u306b\u304a\u3044\u3066\u3082\u3001\u65e2\u5b58\u306e\u30a2\u30ca\u30ed\u30b0\u30d3\u30b8\u30cd\u30b9\u304b\u3089\u30c7\u30b8\u30bf\u30eb\u3078\u3001\u6280\u8853\u3092\u6d3b\u7528\u3057\u3066\u8ee2\u63db\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u30b7\u30d5\u30c8\u306e\u610f\u5473\u3084DX\u3068\u306e\u9055\u3044\u3092\u89e3\u8aac\u3057\u306a\u304c\u3089\u3001\u30c7\u30b8\u30bf\u30eb\u30b7\u30d5\u30c8\u3092\u63a8\u9032\u3059\u308b\u969b\u306e\u30dd\u30a4\u30f3\u30c8\u3084\u624b\u9806\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002\u3054\u81ea\u8eab\u306e\u4f01\u696d\u6d3b\u52d5\u306b\u304a\u5f79\u7acb\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p><a 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href=\"https:\/\/www.meti.go.jp\/policy\/it_policy\/investment\/dgc\/dgc.html\" target=\"_blank\" rel=\"noreferrer noopener\">\u30c7\u30b8\u30bf\u30eb\u30ac\u30d0\u30ca\u30f3\u30b9\u30fb\u30b3\u30fc\u30c9\u3068\u306f\uff5c\u7d4c\u6e08\u7523\u696d\u7701<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" 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srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/05\/jp-thinking-about-digital-shift-main-H2-2.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/05\/jp-thinking-about-digital-shift-main-H2-2.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/05\/jp-thinking-about-digital-shift-main-H2-2.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/05\/jp-thinking-about-digital-shift-main-H2-2.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>\u30c7\u30b8\u30bf\u30eb\u30b7\u30d5\u30c8\u306b\u306f\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u3001\u7406\u89e3\u3057\u3066\u5c0e\u5165\u3059\u308b\u3068\u52b9\u679c\u306f\u3055\u3089\u306b\u9ad8\u307e\u308a\u3084\u3059\u3044\u3067\u3057\u3087\u3046\u3002\u4ee5\u4e0b\u306b\u8a73\u7d30\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" 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srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/05\/jp-thinking-about-digital-shift-main-H2-5.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/05\/jp-thinking-about-digital-shift-main-H2-5.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/05\/jp-thinking-about-digital-shift-main-H2-5.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/05\/jp-thinking-about-digital-shift-main-H2-5.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg 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id=\"h-2-\u3042\u308b\u3079\u304d\u59ff\u3068\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u660e\u78ba\u306b\u3059\u308b\"><strong>2.\u3042\u308b\u3079\u304d\u59ff\u3068\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u660e\u78ba\u306b\u3059\u308b<\/strong><\/h3>\n\n\n\n<p>\u76ee\u6a19\u3084\u89e3\u6c7a\u3057\u305f\u3044\u8ab2\u984c\u304c\u660e\u78ba\u5316\u3055\u308c\u305f\u3089\u3001\u73fe\u72b6\u3068\u306e\u30ae\u30e3\u30c3\u30d7\u306b\u76ee\u3092\u5411\u3051\u307e\u3059\u3002\u30ae\u30e3\u30c3\u30d7\u304c\u660e\u3089\u304b\u306b\u306a\u308b\u3068\u3001\u89e3\u6c7a\u3059\u3079\u304d\u554f\u984c\u3084\u3001\u5c0e\u5165\u3059\u3079\u304d\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u304c\u898b\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u305f\u3068\u3048\u3070\u55b6\u696d\u30b7\u30fc\u30f3\u3067\u306e\u30c7\u30b8\u30bf\u30eb\u30b7\u30d5\u30c8\u3092\u691c\u8a0e\u3057\u305f\u3068\u3057\u307e\u3059\u3002\u5f93\u6765\u306e\u55b6\u696d\u306f\u3001\u9867\u5ba2\u60c5\u5831\u306f\u62c5\u5f53\u55b6\u696d\u306b\u306e\u307f\u84c4\u7a4d\u3055\u308c\u3001\u65b0\u305f\u306a\u55b6\u696d\u6d3b\u52d5\u3092\u884c\u306a\u3046\u969b\u3084\u3001\u62c5\u5f53\u8005\u306b\u5f15\u304d\u7d99\u3050\u30b7\u30fc\u30f3\u3067\u3001\u60c5\u5831\u9023\u643a\u306b\u3070\u3089\u3064\u304d\u304c\u751f\u3058\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u89e3\u6c7a\u3057\u305f\u3044\u3068\u601d\u3063\u305f\u3089\u3001\u300c\u5c5e\u4eba\u5316\u3059\u308b\u9867\u5ba2\u60c5\u5831\u306e\u89e3\u6d88\u300d\u304c\u6c42\u3081\u3089\u308c\u308b\u3068\u3044\u3063\u305f\u30a4\u30e1\u30fc\u30b8\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30ae\u30e3\u30c3\u30d7\u304c\u601d\u3044\u63cf\u3051\u306a\u3044\u5834\u5408\u3001\u524d\u6bb5\u306e\u76ee\u7684\u3084\u8ab2\u984c\u306e\u660e\u78ba\u5316\u304c\u3001\u66d6\u6627\u306a\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u3057\u3063\u304b\u308a\u3068\u6574\u7406\u3057\u3001\u30c4\u30fc\u30eb\u9078\u5b9a\u6642\u306b\u5f8c\u6094\u304c\u306a\u3044\u3088\u3046\u9032\u3081\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-\u9069\u6b63\u306a\u30c4\u30fc\u30eb\u3084\u6280\u8853\u3092\u9078\u629e\u3059\u308b\"><strong>3.\u9069\u6b63\u306a\u30c4\u30fc\u30eb\u3084\u6280\u8853\u3092\u9078\u629e\u3059\u308b<\/strong><\/h3>\n\n\n\n<p>\u76ee\u7684\u3068\u30ae\u30e3\u30c3\u30d7\u304c\u660e\u78ba\u306b\u306a\u308c\u3070\u3001\u6700\u9069\u306a\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u306f\u9078\u629e\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5148\u307b\u3069\u306e\u4f8b\u3067\u3042\u308c\u3070\u3001\u5c5e\u4eba\u5316\u3059\u308b\u9867\u5ba2\u60c5\u5831\u3092\u30c7\u30b8\u30bf\u30eb\u3067\u4e00\u5143\u5316\u3059\u308bCRM\u306e\u5c0e\u5165\u304c\u3001\u89e3\u6c7a\u65b9\u6cd5\u304c\u3072\u3068\u3064\u3068\u3057\u3066\u51fa\u3066\u304f\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u3053\u3053\u3067\u6ce8\u610f\u3057\u305f\u3044\u306e\u304c\u3001\u30c7\u30b8\u30bf\u30eb\u30b7\u30d5\u30c8\u306f\u5c02\u9580\u4eba\u6750\u306a\u3057\u306b\u306f\u63a8\u9032\u304c\u96e3\u3057\u3044\u5834\u5408\u304c\u3042\u308b\u70b9\u3067\u3059\u3002\u793e\u5185\u306b\u9069\u5207\u306a\u4eba\u6750\u304c\u3044\u306a\u3044\u5834\u5408\u306f\u3001\u5c02\u9580\u77e5\u8b58\u3092\u6301\u3063\u305f\u5916\u90e8\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-\u9078\u629e\u3057\u305f\u30c4\u30fc\u30eb\u3084\u6280\u8853\u3092\u6d3b\u7528\u3059\u308b\"><strong>4.\u9078\u629e\u3057\u305f\u30c4\u30fc\u30eb\u3084\u6280\u8853\u3092\u6d3b\u7528\u3059\u308b<\/strong><\/h3>\n\n\n\n<p>\u9078\u629e\u3057\u305f\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u3092\u5c0e\u5165\u3057\u305f\u3089\u3001\u9069\u5207\u306b\u904b\u7528\u3059\u308b\u30d5\u30a7\u30fc\u30ba\u306b\u5165\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30c7\u30b8\u30bf\u30eb\u30b7\u30d5\u30c8\u306f\u5c0e\u5165\u3057\u305f\u3089\u7d42\u308f\u308a\u3067\u306f\u306a\u304f\u3001\u5b89\u5b9a\u3057\u305f\u904b\u7528\u304c\u53f6\u3063\u3066\u3001\u306f\u3058\u3081\u3066\u30c7\u30b8\u30bf\u30eb\u30b7\u30d5\u30c8\u304c\u5b9f\u73fe\u3057\u305f\u3068\u8a00\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u6700\u521d\u306b\u8a2d\u5b9a\u3057\u305f\u76ee\u7684\u3084\u8ab2\u984c\u306e\u9054\u6210\u72b6\u6cc1\u3092\u8a08\u6e2c\u3057\u3001\u6539\u5584\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u7e70\u308a\u8fd4\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-ai\u3092\u642d\u8f09\u3057\u305fcrm\u3067\u52b9\u7387\u7684\u306a\u30c7\u30b8\u30bf\u30eb\u30b7\u30d5\u30c8\u304c\u5b9f\u73fe\u53ef\u80fd\u306b\u306a\u308b\"><strong>AI\u3092\u642d\u8f09\u3057\u305fCRM\u3067\u52b9\u7387\u7684\u306a\u30c7\u30b8\u30bf\u30eb\u30b7\u30d5\u30c8\u304c\u5b9f\u73fe\u53ef\u80fd\u306b\u306a\u308b<\/strong><\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d629ea76c35&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d629ea76c35\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"563\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/05\/jp-thinking-about-digital-shift-main-H2-6.jpg?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-22469\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/05\/jp-thinking-about-digital-shift-main-H2-6.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/05\/jp-thinking-about-digital-shift-main-H2-6.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/05\/jp-thinking-about-digital-shift-main-H2-6.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/05\/jp-thinking-about-digital-shift-main-H2-6.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/jp\/sales\/\" target=\"_blank\" rel=\"noreferrer noopener\">CRM<\/a>\u3068\u306f\u3001\u4f1a\u793e\u5168\u4f53\u3067\u9867\u5ba2\u60c5\u5831\u3092\u4e00\u5143\u7ba1\u7406\u3067\u304d\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002CRM\u3092\u4f7f\u3048\u3070\u3001\u8cfc\u8cb7\u884c\u52d5\u5c65\u6b74\u3084\u884c\u52d5\u30c7\u30fc\u30bf\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u5229\u7528\u60c5\u5831\u3092\u96c6\u7d04\u3057\u3066\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002CRM\u306f\u3001\u55b6\u696d\u6d3b\u52d5\u3092\u30c7\u30b8\u30bf\u30eb\u30b7\u30d5\u30c8\u3055\u305b\u308b\u969b\u306b\u3001\u306a\u304f\u3066\u306f\u306a\u3089\u306a\u3044\u30c4\u30fc\u30eb\u306e\u3072\u3068\u3064\u3067\u3059\u3002<\/p>\n\n\n\n<p>AI\u3092\u642d\u8f09\u3057\u305fCRM\u3092\u6d3b\u7528\u3059\u308b\u3068\u3001\u58f2\u4e0a\u4e88\u60f3\u3084\u7ba1\u7406\u304c\u3067\u304d\u305f\u308a\u3001CRM\u30c7\u30fc\u30bf\u3092\u3082\u3068\u306b\u3057\u3066\u3001\u9867\u5ba2\u306b\u3042\u3063\u305f\u30e1\u30fc\u30eb\u306e\u81ea\u52d5\u4f5c\u6210\u304c\u3067\u304d\u305f\u308a\u3001\u6848\u4ef6\u306e\u512a\u5148\u5ea6\u306e\u5206\u6790\u3092AI\u304c\u884c\u306a\u3063\u3066\u304f\u308c\u305f\u308a\u3057\u307e\u3059\u3002\u696d\u52d9\u306e\u5927\u5e45\u306a\u52b9\u7387\u5316\u304c\u53f6\u3046\u3060\u3051\u3067\u306a\u304f\u3001\u4eba\u9593\u306e\u7cbe\u5ea6\u3092\u8d85\u3048\u305f\u7dfb\u5bc6\u306a\u9867\u5ba2\u5206\u6790\u304c\u3067\u304d\u55b6\u696d\u6d3b\u52d5\u306b\u5927\u304d\u304f\u8ca2\u732e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>AI\u3092\u642d\u8f09\u3057\u305fCRM\u300c<a href=\"https:\/\/www.salesforce.com\/jp\/sales\/\" target=\"_blank\" rel=\"noreferrer noopener\">Sales Cloud<\/a>\u300d\u306a\u3089\u3001\u5145\u5b9f\u3057\u305f\u5b66\u7fd2\u30b3\u30f3\u30c6\u30f3\u30c4\u3084\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u304c\u3042\u308a\u3001\u5c0e\u5165\u3059\u308c\u3070\u30b9\u30e0\u30fc\u30ba\u306a\u696d\u52d9\u52b9\u7387\u5316\u304c\u5b9f\u73fe\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p><strong>\u95a2\u9023\u8a18\u4e8b\uff1a<\/strong><a href=\"https:\/\/www.salesforce.com\/jp\/blog\/jp-ai-crm\/#h-ai%E3%81%8C%E6%90%AD%E8%BC%89%E3%81%95%E3%82%8C%E3%81%9Fcrm%E3%81%A8%E5%BE%93%E6%9D%A5%E5%9E%8B%E3%81%AE%E9%81%95%E3%81%84-%E3%83%AA%E3%82%A2%E3%83%AB%E3%82%BF%E3%82%A4%E3%83%A0%E3%81%AB%E5%88%86%E6%9E%90-%E4%BA%88%E6%B8%AC%E3%81%8C%E5%8F%AF%E8%83%BD\"><strong>AI\u3092\u6d3b\u7528\u3057\u305fCRM\u3068\u306f\uff1f\u5f93\u6765\u578b\u3068\u306e\u9055\u3044\u3084\u5c0e\u5165\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac<\/strong><\/a><\/p>\n\n\n\n<h2 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