{"id":22511,"date":"2025-05-09T09:09:09","date_gmt":"2025-05-09T00:09:09","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=22511"},"modified":"2025-05-26T16:29:43","modified_gmt":"2025-05-26T07:29:43","slug":"b2b-customer-service","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/blog\/b2b-customer-service\/","title":{"rendered":"B2B\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306bAgentfore\uff08\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30d5\u30a9\u30fc\u30b9\uff09\u3092\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8"},"content":{"rendered":"\n<p>\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u304c\u591a\u304fB2C\u30d3\u30b8\u30cd\u30b9\u306b\u6bd4\u3079\u3066\u5927\u898f\u6a21\u306a\u53d6\u5f15\u304c\u591a\u3044B2B\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u8907\u96d1\u3067\u3001\u7d30\u5fc3\u306e\u6ce8\u610f\u3092\u6255\u3046\u3068\u3068\u3082\u306b\u3001\u7279\u6709\u306e\u30b5\u30dd\u30fc\u30c8\u30cb\u30fc\u30ba\u3078\u306e\u5bfe\u5fdc\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<br><br>\u9867\u5ba2\u6570\u306f\u5c11\u306a\u3044\u3082\u306e\u306e\u30011\u4ef6\u3042\u305f\u308a\u306e\u53d6\u5f15\u898f\u6a21\u304c\u5927\u304d\u3044\u305f\u3081\u3001\u305d\u306e\u91cd\u8981\u6027\u306f\u975e\u5e38\u306b\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002Salesforce\u306e\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/service\/6th-state-of-service\/?d=blog-body-cta-text1\" target=\"_blank\" rel=\"noreferrer noopener\">88%\u306e\u9867\u5ba2<\/a>\u304c\u8cea\u306e\u9ad8\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u53d7\u3051\u308b\u3053\u3068\u3067\u518d\u8cfc\u5165\u3059\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u307e\u3063\u3066\u304a\u308a\u3001\u5e38\u306b\u9069\u5207\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306e\u5927\u5207\u3055\u304c\u308f\u304b\u308a\u307e\u3059\u3002<br><br>\u300c<a href=\"https:\/\/www.salesforce.com\/jp\/service\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>\uff08\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30d5\u30a9\u30fc\u30b9\uff09\u300d\u306e\u3088\u3046\u306aAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3068\u9023\u643a\u3057\u3066\u5353\u8d8a\u3057\u305fB2B\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305f\u3068\u3048\u3070\u3001Agentforce\u306f\u3001\u4f01\u696d\u304c\u8a2d\u5b9a\u3057\u305f\u30ac\u30fc\u30c9\u30ec\u30fc\u30eb\u5185\u3067\u3001\u8907\u96d1\u306aB2B\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u3092\u52b9\u679c\u7684\u304b\u3064\u81ea\u5f8b\u7684\u306b\u51e6\u7406\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u56f0\u96e3\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u3066\u300124\u6642\u9593\u4f53\u5236\u3067\u5bfe\u5fdc\u3002<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/call-center-burnout\/\">\u62c5\u5f53\u8005\u306e\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4<\/a>\u3092\u8efd\u6e1b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<br><br>\u3053\u3053\u304b\u3089\u306f\u3001Agentforce\u3067B2B\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u3069\u306e\u3088\u3046\u306b\u5909\u9769\u3067\u304d\u308b\u306e\u304b\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h3>\u76ee\u6b21<\/h3><ul><li><a href=\"#whatis\" data-level=\"2\">B2B\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u306f<\/a><\/li><li><a href=\"#whatare\" data-level=\"2\">AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306f<\/a><\/li><li><a href=\"#whyai\" data-level=\"2\">AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u6700\u9069\u306a\u7406\u7531<\/a><\/li><li><a href=\"#h-ai\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30e1\u30ea\u30c3\u30c8\" data-level=\"2\">AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30e1\u30ea\u30c3\u30c8<\/a><\/li><li><a href=\"#h-ai\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\" data-level=\"2\">AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9<\/a><\/li><li><a href=\"#h-ai\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u5c0e\u5165\u306e\u8ab2\u984c\u3068\u89e3\u6c7a\u7b56\" data-level=\"2\">AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u5c0e\u5165\u306e\u8ab2\u984c\u3068\u89e3\u6c7a\u7b56<\/a><\/li><li><a href=\"#h-ai\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6d3b\u7528\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b95\u9078\" data-level=\"2\">AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6d3b\u7528\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b95\u9078<\/a><\/li><\/ul><\/div>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">\u6700\u65b0\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u8abf\u67fb\u3092\u3054\u89a7\u304f\u3060\u3055\u3044<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u9ad8\u3044\u696d\u7e3e\u3092\u3042\u3052\u308b\u30b5\u30fc\u30d3\u30b9\u7d44\u7e54\u306f\u3001\u30c7\u30fc\u30bf\u3068AI\u3092\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u3068\u3001\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3092\u4e21\u7acb\u3057\u306a\u304c\u3089\u53ce\u76ca\u3092\u751f\u307f\u51fa\u3057\u3066\u3044\u307e\u3059\u3002<strong>\u300ceBook \u7b2c6\u7248<\/strong>\u00a0<strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6700\u65b0\u4e8b\u60c5\u300d<\/strong>\u3067\u305d\u306e\u65b9\u6cd5\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/service\/6th-state-of-service\/?d=blog-body-cta-banner1\">\u7121\u6599\u3067\u8cc7\u6599\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/6th-state-of-service-ogp.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/6th-state-of-service-ogp.jpg 1440w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/6th-state-of-service-ogp.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/6th-state-of-service-ogp.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/6th-state-of-service-ogp.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/6th-state-of-service-ogp.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"whatis\"><strong>B2B\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u306f<\/strong><\/h2>\n\n\n\n<p>B2B\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u306f\u3001\u4f01\u696d\u5411\u3051\u306b\u30d3\u30b8\u30cd\u30b9\u3092\u5c55\u958b\u3059\u308b\u4f01\u696d\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u3066\u3001\u554f\u984c\u306e\u89e3\u6c7a\u3084\u76f8\u8ac7\u3092\u53d7\u3051\u4ed8\u3051\u308b\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u3002\u305d\u306e\u76ee\u6a19\u306f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u3068\u5c02\u9580\u7684\u306a\u30a2\u30c9\u30d0\u30a4\u30b9\u306b\u3088\u3063\u3066\u5f37\u56fa\u3067\u9577\u671f\u7684\u306a\u95a2\u4fc2\u3092\u69cb\u7bc9\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u306e\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u304c\u5411\u4e0a\u3057\u3001\u7d99\u7d9a\u7684\u306a\u53d6\u5f15\u304c\u884c\u3048\u3001\u307e\u305f\u9867\u5ba2\u304b\u3089\u306e\u7d39\u4ecb\u306b\u3088\u308b\u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"whatare\"><strong>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306f<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/jp\/service\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce\u306e\u3088\u3046\u306aAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/a>\u306f\u3001\u4eba\u9593\u306e\u4ecb\u5165\u306a\u3057\u306b\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u7406\u89e3\u3057\u3001\u5fdc\u7b54\u3067\u304d\u308bAI\u306e\u4e00\u7a2e\u3067\u3059\u3002<\/p>\n\n\n\n<p>Agentforce\u306f\u3001\u30bf\u30b9\u30af\u7ba1\u7406\u304b\u3089\u5b9a\u578b\u7684\u306a\u8cea\u554f\u3078\u306e\u56de\u7b54\u3001\u8907\u96d1\u306aB2B\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u554f\u984c\u89e3\u6c7a\u307e\u3067\u3001\u5e45\u5e83\u3044\u696d\u52d9\u3092\u81ea\u5f8b\u7684\u306b\u51e6\u7406\u3067\u304d\u307e\u3059\u3002\u4e8b\u524d\u306b\u5b9a\u7fa9\u3055\u308c\u305f\u30b9\u30af\u30ea\u30d7\u30c8\u306b\u56fa\u57f7\u3059\u308b<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/jp-difference-between-chatbot-and-ai-agent\/\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306f\u7570\u306a\u308a<\/a>\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/agentforce\/autonomous-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/a>\u306f<a href=\"https:\/\/trailhead.salesforce.com\/ja\/content\/learn\/modules\/natural-language-processing-basics\" target=\"_blank\" rel=\"noreferrer noopener\">\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\uff08NLP\uff09<\/a>\u3084<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/jp-machine-learning\/\">\u6a5f\u68b0\u5b66\u7fd2<\/a>\u3001\u305d\u3057\u3066\u6587\u8108\u7406\u89e3\u3092\u6d3b\u7528\u3057\u3066\u3001\u77e5\u7684\u3067\u4f1a\u8a71\u7684\u3001\u304b\u3064\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>Agentforce\u306f\u3001\u300c<a href=\"https:\/\/www.salesforce.com\/jp\/agentforce\/what-is-a-reasoning-engine\/atlas\/\" target=\"_blank\" rel=\"noreferrer noopener\">Atlas\u63a8\u8ad6\u30a8\u30f3\u30b8\u30f3<\/a>\u300d\u3068\u547c\u3070\u308c\u308b\u300c\u8133\u300d\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u8907\u96d1\u306a\u554f\u3044\u5408\u308f\u305b\u3092\u7406\u89e3\u3057\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/service\/?d=cta-body-promo-protproddm4#:~:text=%E3%82%A4%E3%83%B3%E3%82%B7%E3%83%87%E3%83%B3%E3%83%88%E7%AE%A1%E7%90%86-,%E3%83%8A%E3%83%AC%E3%83%83%E3%82%B8%E3%83%9E%E3%83%8D%E3%82%B8%E3%83%A1%E3%83%B3%E3%83%88,-%E3%81%A8%E3%81%AF%E4%BD%95\" target=\"_blank\" rel=\"noreferrer noopener\">\u30ca\u30ec\u30c3\u30b8\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0<\/a>\u3084\u300c<a href=\"https:\/\/www.salesforce.com\/jp\/data\/how-it-works\/\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a>\uff08\u30c7\u30fc\u30bf\u30af\u30e9\u30a6\u30c9\uff09\u300d\u304b\u3089\u9069\u5207\u3067\u4fe1\u983c\u3067\u304d\u308b\u30c7\u30fc\u30bf\u3092\u53d6\u5f97\u3057\u307e\u3059\u3002\u305d\u306e\u5f8c\u3001\u8a2d\u5b9a\u3055\u308c\u305f\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u3067\u3001\u3059\u3079\u3066\u304c\u6b63\u78ba\u5b8c\u74a7\u306b\u5b9f\u884c\u3055\u308c\u308b\u3088\u3046\u306b\u30a2\u30af\u30b7\u30e7\u30f3\u30d7\u30e9\u30f3\u3092\u8abf\u6574\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u30de\u30eb\u30c1\u30e2\u30fc\u30c0\u30eb\u306a\u7406\u89e3\u80fd\u529b\u3092\u5099\u3048\u3066\u304a\u308a\u3001NLP\u3068\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30d3\u30b8\u30e7\u30f3\u3092\u4f7f\u7528\u3057\u3066\u3001\u30c6\u30ad\u30b9\u30c8\u3084\u753b\u50cf\u3001\u97f3\u58f0\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u5165\u529b\u30bf\u30a4\u30d7\u3092\u89e3\u91c8\u3057\u3001\u5fdc\u7b54\u3067\u304d\u307e\u3059\u3002\u95a2\u9023\u60c5\u5831\u3092\u62bd\u51fa\u3057\u3066\u3001\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u3088\u308a\u6b63\u78ba\u3067\u6587\u8108\u306b\u5408\u3063\u305f\u5fdc\u7b54\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3055\u3089\u306b\u3001Agentforce\u306f\u81ea\u5df1\u5b66\u7fd2\u3092\u901a\u3058\u3066\u7d99\u7d9a\u7684\u306b\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u3001\u5909\u5316\u3059\u308b\u9867\u5ba2\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u8907\u96d1\u306aB2B\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3044\u3066\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u9867\u5ba2\u306f\u3001\u4f55\u5ea6\u3082\u540c\u3058\u3053\u3068\u3092\u7e70\u308a\u8fd4\u3059\u5fc5\u8981\u306a\u304f\u3001\u6b63\u78ba\u304b\u3064\u52b9\u7387\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"whyai\"><strong>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u6700\u9069\u306a\u7406\u7531<\/strong><\/h2>\n\n\n\n<p>B2B\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3067\u306f\u3001\u8907\u96d1\u304b\u3064\u6280\u8853\u7684\u306a\u8cea\u554f\u3078\u306e\u5bfe\u5fdc\u3001\u9577\u671f\u306b\u308f\u305f\u308b\u8ca9\u58f2\u30b5\u30a4\u30af\u30eb\u306e\u30ca\u30d3\u30b2\u30fc\u30c8\u3001\u7d44\u7e54\u306b\u3044\u308b\u8907\u6570\u95a2\u4fc2\u8005\u306e\u30cb\u30fc\u30ba\u5bfe\u5fdc\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u610f\u601d\u6c7a\u5b9a\u8005\u304c\u7570\u306a\u308b\u30bf\u30a4\u30e0\u30be\u30fc\u30f3\u306b\u5206\u6563\u3057\u3066\u3044\u308b\u3053\u3068\u3082\u591a\u304f\u3001\u30bf\u30a4\u30e0\u30ea\u30fc\u3067\u4e00\u8cab\u6027\u306e\u3042\u308b\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u306e\u3067\u3001\u3055\u3089\u306b\u8907\u96d1\u3055\u304c\u5897\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>Agentforce\u306f\u3001B2B\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u8907\u96d1\u3055\u3068\u5fc5\u8981\u6027\u306b\u3001\u52b9\u679c\u7684\u304b\u3064\u52b9\u7387\u7684\u306b\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u8907\u96d1\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3057\u3001\u4f55\u5343\u3082\u306e\u3084\u308a\u53d6\u308a\u309224\u6642\u9593365\u65e5\u540c\u6642\u306b\u51e6\u7406\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u306f\u55b6\u696d\u6642\u9593\u5916\u3067\u3042\u3063\u3066\u3082\u3001\u5fc5\u8981\u306a\u3068\u304d\u306b\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u652f\u63f4\u3092\u53d7\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u306e\u597d\u307f\u3084\u904e\u53bb\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u9ad8\u5ea6\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002\u3053\u308c\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306e\u30cb\u30fc\u30ba\u3092\u6df1\u304f\u7406\u89e3\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/strong><br><strong>\u5c0e\u5165\u691c\u8a0e\u30ef\u30fc\u30af\u30b7\u30fc\u30c8<\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u3084\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5c0e\u5165\u3092\u691c\u8a0e\u3059\u308b\u305f\u3081\u306b\u3001\u5c0e\u5165\u691c\u8a0e\u30ef\u30fc\u30af\u30b7\u30fc\u30c8\u3092\u4f5c\u6210\u3057\u307e\u3057\u305f\u3002\u305c\u3072\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3057\u3066\u3054\u6d3b\u7528\u304f\u3060\u3055\u3044\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/service\/ai-agent-for-the-customer-service\/?d=blog-body-cta-banner2\">\u8a73\u3057\u304f\u306f\u3053\u3061\u3089<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/ai-agent-for-the-customer-service-opg.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/ai-agent-for-the-customer-service-opg.jpg 1440w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/ai-agent-for-the-customer-service-opg.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/ai-agent-for-the-customer-service-opg.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/ai-agent-for-the-customer-service-opg.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/04\/ai-agent-for-the-customer-service-opg.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-ai\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30e1\u30ea\u30c3\u30c8\"><strong>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30e1\u30ea\u30c3\u30c8<\/strong><\/h2>\n\n\n\n<p>B2B\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306bAgentforce\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u5c0e\u5165\u4f01\u696d\u3068\u305d\u306e\u9867\u5ba2\u306b\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u304c\u3082\u305f\u3089\u3057\u307e\u3059\u3002\u4ee5\u4e0b\u306f\u305d\u306e\u4f8b\u3067\u3059\u3002<\/p>\n\n\n\n<p><strong>\u30b3\u30b9\u30c8\u524a\u6e1b<\/strong>\uff1a\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3084\u6642\u9593\u306e\u304b\u304b\u308b\u30bf\u30b9\u30af\u309224\u6642\u9593\u4f53\u5236\u3067\u7ba1\u7406\u3059\u308b\u3053\u3068\u3067\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002\u8ffd\u52a0\u306e\u4eba\u54e1\u3092\u63a1\u7528\u30fb\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3059\u308b\u5fc5\u8981\u304c\u306a\u304f\u306a\u308a\u3001\u4eba\u4ef6\u8cbb\u3092\u524a\u6e1b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u5fdc\u7b54\u6642\u9593\u306e\u6539\u5584<\/strong>\uff1a\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5373\u5ea7\u306b\u5bfe\u5fdc\u3057\u3001\u554f\u984c\u3092\u8fc5\u901f\u306b\u89e3\u6c7a\u3057\u307e\u3059\u3002\u5fdc\u7b54\u6642\u9593\u306e\u77ed\u7e2e\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/jp-customer-satisfaction\/\">\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09<\/a>\u3092\u9ad8\u3081\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u30c0\u30a6\u30f3\u30bf\u30a4\u30e0\u3084\u696d\u52d9\u306e\u4e2d\u65ad\u306e\u30ea\u30b9\u30af\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u554f\u984c\u306f\u9867\u5ba2\u306b\u3068\u3063\u3066\u30b3\u30b9\u30c8\u304c\u304b\u304b\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u3001\u4e0d\u6e80\u3092\u62db\u304d\u3001\u6700\u60aa\u306e\u5834\u5408\u306f\u9867\u5ba2\u96e2\u308c\u306b\u3064\u306a\u304c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306e\u30b5\u30dd\u30fc\u30c8\u5f37\u5316<\/strong>\uff1a\u8907\u96d1\u306a\u554f\u984c\u3084\u5b9a\u578b\u30bf\u30b9\u30af\u3092Agentforce\u304c\u51e6\u7406\u3059\u308b\u3053\u3068\u3067\u3001\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u3088\u308a\u6226\u7565\u7684\u306a\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u751f\u7523\u6027\u306e\u5411\u4e0a\u3001\u30ea\u30bd\u30fc\u30b9\u306e\u3088\u308a\u52b9\u7387\u7684\u306a\u6d3b\u7528\u3001\u305d\u3057\u3066\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\u304c\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u4f53\u9a13<\/strong>\uff1aSMS\u3084<a href=\"https:\/\/www.salesforce.com\/service\/contact-center\/whatsapp-for-customer-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">WhatsApp\u3001voice\uff08\u82f1\u8a9e\uff09<\/a>\u306a\u3069\u3001\u8907\u6570\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30e3\u30cd\u30eb\u3067\u904b\u7528\u3067\u304d\u308b\u305f\u3081\u3001\u9867\u5ba2\u304c\u3069\u3053\u306b\u3044\u3066\u3082\u5bfe\u5fdc\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u304c\u3069\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u9078\u629e\u3057\u3066\u3082\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u7d71\u5408\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u4fdd\u8a3c\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9<\/strong>\uff1a\u9867\u5ba2\u306e\u30a2\u30ab\u30a6\u30f3\u30c8\u3092\u76e3\u8996\u3057\u3001\u6f5c\u5728\u7684\u306a\u554f\u984c\u3092\u6df1\u523b\u5316\u3059\u308b\u524d\u306b\u767a\u898b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u6210\u9577\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u30b5\u30dd\u30fc\u30c8<\/strong>\uff1a\u30d3\u30b8\u30cd\u30b9\u306e\u62e1\u5927\u306b\u4f34\u3044\u3001B2B\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u9700\u8981\u3082\u5897\u52a0\u3057\u307e\u3059\u3002Agentforce\u306f\u3001\u6b8b\u696d\u3084\u5916\u90e8\u59d4\u8a17\u306e\u5fc5\u8981\u306a\u304f\u3001\u5897\u52a0\u3059\u308b\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u30aa\u30f3\u30c7\u30de\u30f3\u30c9\u3067\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u30a4\u30f3\u30b5\u30a4\u30c8<\/strong>\uff1a\u3059\u3079\u3066\u306e\u9867\u5ba2\u3068\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u304b\u3089\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u3001\u5206\u6790\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u306e\u884c\u52d5\u3084\u4e0d\u6e80\u3001\u597d\u307f\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u304c\u5f97\u3089\u308c\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u306f\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3001\u305d\u3057\u3066\u5168\u4f53\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u591a\u8a00\u8a9e\u5bfe\u5fdc\u80fd\u529b<\/strong>\uff1a\u591a\u8a00\u8a9e\u5bfe\u5fdc\u80fd\u529b\u3092\u5099\u3048\u305fAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u9867\u5ba2\u304c\u5e0c\u671b\u3059\u308b\u8a00\u8a9e\u3067\u52b9\u679c\u7684\u306b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53d6\u308a\u3001\u8a00\u8a9e\u306e\u58c1\u3092\u6253\u3061\u7834\u308a\u3001\u30a2\u30af\u30bb\u30b7\u30d3\u30ea\u30c6\u30a3\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-ai\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\"><strong>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9<\/strong><\/h2>\n\n\n\n<p>Agentforce\u306e\u3044\u304f\u3064\u304b\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8<\/strong>\uff1aB2B\u306e\u9867\u5ba2\u306f\u3001\u8907\u96d1\u306a\u8cea\u554f\u3084\u6280\u8853\u7684\u306a\u554f\u984c\u306b\u95a2\u3059\u308b\u30b5\u30dd\u30fc\u30c8\u3092\u5fc5\u8981\u3068\u3059\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002Agentforce\u306e\u4e3b\u306a\u5229\u70b9\u306e1\u3064\u306f\u3001\u8907\u96d1\u306a\u554f\u984c\u3092\u72ec\u7acb\u3057\u3066\u51e6\u7406\u3067\u304d\u308b\u3053\u3068\u3067\u3059\u3002Agentforce\u306f\u3001\u8a73\u7d30\u3067\u601d\u616e\u6df1\u3044\u56de\u7b54\u3092\u63d0\u4f9b\u3057\u3001\u89e3\u6c7a\u7b56\u306b\u5411\u3051\u3066\u9867\u5ba2\u3092\u6bb5\u968e\u7684\u306b\u6848\u5185\u3057\u3001\u672a\u89e3\u6c7a\u306e\u554f\u984c\u3092\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306b\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u4e88\u7d04\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0<\/strong>\uff1a\u6700\u9069\u306a\u6642\u9593\u67a0\u306e\u63d0\u6848\u3084\u518d\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u306e\u7ba1\u7406\u3001\u305d\u3057\u3066\u9867\u5ba2\u60c5\u5831\u306e\u53ce\u96c6\u3092\u4f1a\u8a71\u5f62\u5f0f\u3067\u884c\u3044\u307e\u3059\u3002\u307e\u308b\u3067\u3001\u4e00\u6d41\u306e\u30b3\u30fc\u30c7\u30a3\u30cd\u30fc\u30bf\u30fc\u304c24\u6642\u9593\u5e74\u4e2d\u7121\u4f11\u3067\u5bfe\u5fdc\u3057\u3066\u304f\u308c\u308b\u3088\u3046\u306a\u3082\u306e\u3067\u3059\u3002\u3053\u308c\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/service\/field-service-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9<\/a>\u306a\u3069\u306e\u696d\u754c\u3067\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u30d7\u30ed\u30bb\u30b9\u3092\u52b9\u7387\u5316\u3059\u308b\u3053\u3068\u3067\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u6ce8\u6587\u304a\u3088\u3073\u5728\u5eab\u7ba1\u7406<\/strong>\uff1a\u6ce8\u6587\u3092\u8ffd\u8de1\u3057\u3001\u5728\u5eab\u72b6\u6cc1\u306b\u95a2\u3059\u308b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u6700\u65b0\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u306e\u6ce8\u6587\u78ba\u5b9a\u3084\u5909\u66f4\u3092\u652f\u63f4\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u8cfc\u5165\u30d7\u30ed\u30bb\u30b9\u304c\u7c21\u7d20\u5316\u3055\u308c\u3001\u6b63\u78ba\u6027\u304c\u78ba\u4fdd\u3055\u308c\u3001\u9867\u5ba2\u304c\u5e38\u306b\u5fc5\u8981\u306a\u3082\u306e\u3092\u5165\u624b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u9867\u5ba2\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0<\/strong>\uff1a\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u30d7\u30ed\u30bb\u30b9\u306f\u3001\u9867\u5ba2\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3044\u305f\u3060\u304f\u305f\u3081\u306b\u91cd\u8981\u3067\u3059\u3002Agentforce\u306f\u3001\u6bb5\u968e\u7684\u306a\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u624b\u9806\u306e\u63d0\u4f9b\u3084\u3001\u8cea\u554f\u3078\u306e\u56de\u7b54\u3001<a href=\"https:\/\/www.salesforce.com\/service\/knowledge-base\/article\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306e\u8a18\u4e8b<\/a>\uff08\u82f1\u8a9e\uff09\u3084\u7121\u6599\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u5b66\u7fd2\u30b5\u30fc\u30d3\u30b9\u300c<a href=\"https:\/\/trailhead.salesforce.com\/ja\/today\" target=\"_blank\" rel=\"noreferrer noopener\">Trailhead<\/a>\u300d\u306a\u3069\u63a8\u5968\u30ea\u30bd\u30fc\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3<\/strong>\uff1a\u591a\u304f\u306eB2B\u4f01\u696d\u306f\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30b5\u30dd\u30fc\u30c8\u306e\u305f\u3081\u306b\u5e83\u7bc4\u306a\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002Agentforce\u306f\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u691c\u7d22\u30c4\u30fc\u30eb\u3068\u3057\u3066\u6a5f\u80fd\u3057\u3001\u9867\u5ba2\u304c\u8907\u6570\u306e\u30ea\u30bd\u30fc\u30b9\u3092\u691c\u7d22\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u5fc5\u8981\u306a\u60c5\u5831\u3092\u7d20\u65e9\u304f\u898b\u3064\u3051\u3089\u308c\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Agentforce\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9 <\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u3055\u307e\u3056\u307e\u306a\u696d\u754c\u306e\u5b9f\u8df5\u7684\u306a\u30ab\u30b9\u30bf\u30e0\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u304b\u3089\u30a4\u30f3\u30b9\u30d4\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5f97\u3066\u3001\u696d\u7a2e\u3084\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/agentforce\/use-cases\/\">\u8a73\u3057\u304f\u306f\u3053\u3061\u3089<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/05\/agentforce-use-cases-foreground-1440\u00d7810.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/05\/agentforce-use-cases-foreground-1440\u00d7810.jpg 1440w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/05\/agentforce-use-cases-foreground-1440\u00d7810.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/05\/agentforce-use-cases-foreground-1440\u00d7810.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/05\/agentforce-use-cases-foreground-1440\u00d7810.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/05\/agentforce-use-cases-foreground-1440\u00d7810.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-ai\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u5c0e\u5165\u306e\u8ab2\u984c\u3068\u89e3\u6c7a\u7b56\"><strong>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u5c0e\u5165\u306e\u8ab2\u984c\u3068\u89e3\u6c7a\u7b56<\/strong><\/h2>\n\n\n\n<p>AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u4eab\u53d7\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u5bfe\u51e6\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u8ab2\u984c\u3082\u4f34\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u8ab2\u984c\u3068\u3001\u6210\u529f\u3059\u308b\u305f\u3081\u306e\u6e96\u5099\u3092\u63a2\u3063\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p><strong>\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u7d71\u5408<\/strong>\uff1a\u7279\u306b\u4f01\u696d\u306e\u30a4\u30f3\u30d5\u30e9\u304c\u65e7\u5f0f\u306e\u5834\u5408\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u65e2\u5b58\u306eCRM\u3084\u4ed6\u306e\u30b7\u30b9\u30c6\u30e0\u3068\u7d71\u5408\u3059\u308b\u3053\u3068\u306f\u8907\u96d1\u306b\u306a\u308a\u304c\u3061\u3067\u3059\u3002\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u7d71\u5408\u306b\u306f\u3001\u9069\u5207\u306a\u8a08\u753b\u3068\u30c6\u30b9\u30c8\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n\n\n\n<p>Agentforce\u3068\u300c<a href=\"https:\/\/www.salesforce.com\/jp\/service\/cloud\/\" target=\"_blank\" rel=\"noreferrer noopener\">Service Cloud<\/a>\uff08\u30b5\u30fc\u30d3\u30b9\u30af\u30e9\u30a6\u30c9\uff09\u300d\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/resources\/articles\/crm\/what-is-crm\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce CRM<\/a>\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u306b\u30cd\u30a4\u30c6\u30a3\u30d6\u306b\u69cb\u7bc9\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u3001Agentfore\u3092\u6d3b\u7528\u3057\u305fB2B\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u8fc5\u901f\u306b\u958b\u59cb\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001Agentforce\u306f<a href=\"https:\/\/www.salesforce.com\/jp\/data\/how-it-works\/\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a>\u3068\u7d71\u5408\u3057\u3001\u5305\u62ec\u7684\u3067\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u30c7\u30fc\u30bf\u306b\u30a2\u30af\u30bb\u30b9\u3059\u308b\u3053\u3068\u3067\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306a\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u8907\u96d1\u306a\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u5bfe\u5fdc<\/strong>\uff1aB2B\u306e\u554f\u3044\u5408\u308f\u305b\u306f\u8907\u96d1\u3067\u3059\u304c\u3001Salesforce\u306f\u300cAgent Builder\uff08\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30d3\u30eb\u30c0\u30fc\uff09\u300d\u306e\u300c<a href=\"https:\/\/www.salesforce.com\/ap\/artificial-intelligence\/prompt-builder\/\" target=\"_blank\" rel=\"noreferrer noopener\">Prompt Builder<\/a>\uff08\u30d7\u30ed\u30f3\u30d7\u30c8\u30d3\u30eb\u30c0\u30fc\uff09\u300d\uff08\u82f1\u8a9e\uff09\u3092\u6d3b\u7528\u3057\u3066\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u3068\u69cb\u6210\u3092\u7c21\u7d20\u5316\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u65e2\u5b58\u306e\u30d7\u30ed\u30f3\u30d7\u30c8\u3084\u30d5\u30ed\u30fc\u3001\u305d\u306e\u4ed6\u306e\u6a5f\u80fd\u3092Agent Builder\u7d4c\u7531\u3067\u4f7f\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>Trailhead\u306e\u300c<a href=\"https:\/\/trailhead.salesforce.com\/ja\/content\/learn\/trails\/build-ai-assistants-with-einstein-copilot\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce \u3092\u4f7f\u7528\u3057\u3066 AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u69cb\u7bc9\u3059\u308b<\/a>\u300d\u3092\u6d3b\u7528\u3059\u308c\u3070\u3001\u4eca\u3059\u3050AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u4f5c\u6210\u3067\u304d\u307e\u3059\u3002\u300cSlack\u300d\u306e\u300c<a href=\"http:\/\/join.serviceblazer.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Serviceblazer Community<\/a>\u300d\uff08\u82f1\u8a9e\uff09\u306f\u3001\u3059\u3067\u306bAgentforce\u3092\u4f7f\u7528\u3057\u3066\u3044\u308b\u4ed6\u306e\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u304b\u3089\u30d2\u30f3\u30c8\u3092\u5f97\u308b\u306e\u306b\u6700\u9069\u306a\u5834\u6240\u3067\u3059\u306e\u3067\u3001\u305c\u3072\u53c2\u52a0\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<div class=\"layout-five wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Agentforce\u3092\u5f37\u5316\u3059\u308b\u30d7\u30ed\u30f3\u30d7\u30c8\u30d3\u30eb\u30c0\u30fc<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u751f\u6210AI\u306e\u6d3b\u7528\u306b\u3088\u308a\u3001\u696d\u52d9\u52b9\u7387\u5316\u3092\u8fc5\u901f\u306b\u5b89\u5168\u306b\u5b9f\u73fe\u3057\u307e\u305b\u3093\u304b\uff1f Agentforce\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3001\u30ca\u30ec\u30c3\u30b8\u691c\u7d22\u3084\u8981\u7d04\u306a\u3069\u3001\u591a\u5c90\u306b\u308f\u305f\u308b\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306b\u5bfe\u5fdc\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/platform\/prompt-builder-for-agentforce\/?d=blog-body-cta-banner3\">\u8a73\u3057\u304f\u306f\u3053\u3061\u3089<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/02\/form-generic-guide-platform-1440x810-1.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/02\/form-generic-guide-platform-1440x810-1.png 1440w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/02\/form-generic-guide-platform-1440x810-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/02\/form-generic-guide-platform-1440x810-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/02\/form-generic-guide-platform-1440x810-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/02\/form-generic-guide-platform-1440x810-1.png?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-five.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-five.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-five.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<p><strong>\u30b9\u30c6\u30fc\u30af\u30db\u30eb\u30c0\u30fc\u306e\u63a1\u7528<\/strong>\uff1a\u9867\u5ba2\u3068\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306e\u4e21\u65b9\u304b\u3089\u8cdb\u540c\u3092\u5f97\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u7279\u306b\u591a\u304f\u306e\u30ea\u30b9\u30af\u304c\u4f34\u3046\u91cd\u8981\u304b\u3064\u8907\u96d1\u306a\u554f\u984c\u306f\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306e\u3084\u308a\u53d6\u308a\u306b\u62b5\u6297\u3092\u611f\u3058\u308b\u9867\u5ba2\u3082\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>AI\u3078\u306e\u4fe1\u983c\u3092\u7bc9\u304f\u306b\u306f\u3001\u305d\u306e\u4fe1\u983c\u6027\u3092\u5b9f\u8a3c\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3078\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u5f15\u304d\u7d99\u304e\u3092\u4fdd\u8a3c\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u900f\u660e\u6027\u3092\u78ba\u4fdd\u3057\u3066\u3001Agentforce\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306e\u4e00\u54e1\u306b\u306a\u3063\u305f\u3053\u3068\u3092\u9867\u5ba2\u306b\u4f1d\u3048\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/service\/ai\/customer-service-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u751f\u6210AI<\/a>\uff08\u82f1\u8a9e\uff09\u3092\u4f7f\u7528\u3057\u3066\u3001\u9867\u5ba2\u3068\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306e\u4e21\u65b9\u304c\u62b1\u3048\u308b\u61f8\u5ff5\u4e8b\u9805\u306b\u5bfe\u51e6\u3059\u308b\u305f\u3081\u306eFAQ\u3092\u8fc5\u901f\u306b\u4f5c\u6210\u3057\u307e\u3057\u3087\u3046\u3002\u305d\u3057\u3066\u3001\u5fc5\u305a\u4eba\u9593\u306e\u30ec\u30d3\u30e5\u30fc\u3092\u884c\u3044\u3001\u6b63\u78ba\u6027\u3092\u78ba\u4fdd\u3057\u307e\u3057\u3087\u3046\u3002<br><strong>\u521d\u671f\u5c0e\u5165\u30b3\u30b9\u30c8<\/strong>\uff1a AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u30b3\u30b9\u30c8\u524a\u6e1b\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u304c\u3001\u6280\u8853\u3084\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3001\u7d71\u5408\u3078\u306e\u521d\u671f\u6295\u8cc7\u306f\u81a8\u5927\u306b\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30b3\u30b9\u30c8\u3092\u3001\u4e88\u60f3\u3055\u308c\u308b\u30e1\u30ea\u30c3\u30c8\u3068\u6bd4\u8f03\u691c\u8a0e\u3057\u3066\u304f\u3060\u3055\u3044\u3002Agentforce\u306e\u9867\u5ba2\u306f\u30013\u5e74\u76ee\u307e\u3067\u306b\u30b5\u30fc\u30d3\u30b9\u30b3\u30b9\u30c8\u309225%\u4ee5\u4e0a\u524a\u6e1b\u3059\u308b\u3068\u4e88\u6e2c\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" 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B2B\u306e\u3084\u308a\u53d6\u308a\u306b\u306f\u3001\u6a5f\u5bc6\u60c5\u5831\u304c\u542b\u307e\u308c\u308b\u3053\u3068\u304c\u3088\u304f\u3042\u308a\u307e\u3059\u3002\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u4fdd\u8b77\u3059\u308b\u305f\u3081\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u7b56\u3092\u5b9f\u65bd\u3057\u3001\u300cGDPR\u300d\u3084\u300cHIPAA\u300d\u306a\u3069\u306e\u6cd5\u898f\u5236\u3078\u306e\u6e96\u62e0\u3092\u5fb9\u5e95\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>Agentforce\u3092B2B\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306b\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u3078\u306e\u30b5\u30dd\u30fc\u30c8\u306e\u8cea\u3068\u30b9\u30d4\u30fc\u30c9\u3092\u5927\u5e45\u306b\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u8907\u96d1\u306a\u3084\u308a\u53d6\u308a\u3092\u81ea\u5f8b\u7684\u306b\u51e6\u7406\u3057\u300124\u6642\u9593\u4f53\u5236\u3067\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u308b\u305f\u3081\u3001\u9867\u5ba2\u95a2\u4fc2\u304c\u5f37\u5316\u3055\u308c\u3001\u6e80\u8db3\u5ea6\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002Agentforce\u3078\u306e\u6295\u8cc7\u306f\u3001\u73fe\u5728\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u3060\u3051\u3067\u306a\u304f\u3001\u5c06\u6765\u306e\u6210\u9577\u3068\u6210\u529f\u306b\u5411\u3051\u3066\u30d3\u30b8\u30cd\u30b9\u3092\u78ba\u7acb\u3057\u307e\u3059\u3002<br><\/p>\n\n\n\n<div class=\"layout-one wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">\u4eba\u3068AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5354\u529b\u3057\u3066\u8ca0\u62c5\u306e\u5c11\u306a\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u73fe<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u30b5\u30fc\u30d3\u30b9\u306e\u7a2e\u985e\u3001\u30c1\u30e3\u30cd\u30eb\u3001\u696d\u754c\u3092\u554f\u308f\u305a\u3001\u6700\u521d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u304b\u3089\u6700\u7d42\u7684\u306a\u89e3\u6c7a\u307e\u3067\u3001\u3042\u3089\u3086\u308b\u4f5c\u696d\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u307e\u3059\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/service\/\">\u8a73\u3057\u304f\u306f\u3053\u3061\u3089<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-one.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-one.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-one.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<p><strong>&lt;\u6ce8\u91c8><\/strong><br><sub>\u203b\u672c\u8a18\u4e8b\u306f\u7c73\u56fd\u3067\u516c\u958b\u3055\u308c\u305f \u201c<a href=\"https:\/\/www.salesforce.com\/blog\/b2b-customer-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to Crack Complex B2B Customer Service Cases with Agentforce<\/a>\u201d 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