{"id":23752,"date":"2025-06-19T09:38:58","date_gmt":"2025-06-19T00:38:58","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=23752"},"modified":"2025-06-19T09:38:59","modified_gmt":"2025-06-19T00:38:59","slug":"jp-what-is-case","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/blog\/jp-what-is-case\/","title":{"rendered":"\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3051\u308b\u6848\u4ef6\u3068\u306f\uff1f\u6848\u4ef6\u7ba1\u7406\u306e\u5177\u4f53\u7684\u306a\u624b\u6cd5\u3084\u30c4\u30fc\u30eb\u3082\u89e3\u8aac"},"content":{"rendered":"\n<p>\u6848\u4ef6\u3068\u3044\u3046\u8a00\u8449\u306b\u306f\u3044\u304f\u3064\u304b\u306e\u610f\u5473\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u30d3\u30b8\u30cd\u30b9\u30b7\u30fc\u30f3\u306b\u304a\u3044\u3066\u306f\u4f01\u696d\u3084\u7d44\u7e54\u304c\u53d6\u308a\u7d44\u3080\u5177\u4f53\u7684\u306a\u4ed5\u4e8b\u3084\u4e8b\u696d\u3092\u6307\u3057\u3001\u660e\u78ba\u306a\u76ee\u7684\u3068\u671f\u9650\u304c\u3042\u308b\u53d6\u308a\u7d44\u307f\u306e\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u55b6\u696d\u6d3b\u52d5\u3067\u6848\u4ef6\u3092\u7372\u5f97\u3057\u305f\u3082\u306e\u306e\u3001\u7ba1\u7406\u304c\u884c\u304d\u5c4a\u304b\u305a\u5931\u6ce8\u3059\u308b\u30b1\u30fc\u30b9\u3082\u3042\u308a\u307e\u3059\u306e\u3067\u3001\u6848\u4ef6\u3092\u9069\u5207\u306b\u7ba1\u7406\u3057\u9032\u6357\u72b6\u6cc1\u3084\u9867\u5ba2\u60c5\u5831\u306a\u3069\u3092\u628a\u63e1\u3059\u308b\u6848\u4ef6\u7ba1\u7406\u304c\u91cd\u8981\u3067\u3059\u3002\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u304a\u3051\u308b\u6848\u4ef6\u306e\u6982\u8981\u304b\u3089\u6848\u4ef6\u7ba1\u7406\u306e\u5177\u4f53\u7684\u306a\u624b\u6cd5\u3001\u6848\u4ef6\u7ba1\u7406\u306e\u30e1\u30ea\u30c3\u30c8\u3001\u6ce8\u610f\u70b9\u306a\u3069\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002\u6848\u4ef6\u7ba1\u7406\u306b\u5f79\u7acb\u3064\u30c4\u30fc\u30eb\u306e\u7a2e\u985e\u3084\u9078\u3073\u65b9\u3082\u8aac\u660e\u3059\u308b\u305f\u3081\u3001\u305c\u3072\u53c2\u8003\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<div 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data-level=\"2\">\u6848\u4ef6\u7ba1\u7406\u3092\u5b9f\u8df5\u3059\u308b\u305f\u3081\u306e\u5177\u4f53\u7684\u306a3\u3064\u306e\u624b\u6cd5<\/a><\/li><li><a href=\"#h-\u6848\u4ef6\u7ba1\u7406\u306e3\u3064\u306e\u30e1\u30ea\u30c3\u30c8\" data-level=\"2\">\u6848\u4ef6\u7ba1\u7406\u306e3\u3064\u306e\u30e1\u30ea\u30c3\u30c8<\/a><\/li><li><a href=\"#h-\u6848\u4ef6\u7ba1\u7406\u306b\u53d6\u308a\u7d44\u3080\u969b\u306e3\u3064\u306e\u6ce8\u610f\u70b9\" data-level=\"2\">\u6848\u4ef6\u7ba1\u7406\u306b\u53d6\u308a\u7d44\u3080\u969b\u306e3\u3064\u306e\u6ce8\u610f\u70b9<\/a><\/li><li><a href=\"#h-\u6848\u4ef6\u7ba1\u7406\u306b\u6d3b\u7528\u3067\u304d\u308b3\u3064\u306e\u30c4\u30fc\u30eb\" data-level=\"2\">\u6848\u4ef6\u7ba1\u7406\u306b\u6d3b\u7528\u3067\u304d\u308b3\u3064\u306e\u30c4\u30fc\u30eb<\/a><\/li><li><a href=\"#h-\u6848\u4ef6\u7ba1\u7406\u306b\u306fai\u6a5f\u80fd\u3092\u642d\u8f09\u3057\u305fsalesforce\u306e-sales-cloud-\u304c\u304a\u3059\u3059\u3081\" data-level=\"2\">\u6848\u4ef6\u7ba1\u7406\u306b\u306fAI\u6a5f\u80fd\u3092\u642d\u8f09\u3057\u305fSalesforce\u306e\u300cSales Cloud\u300d\u304c\u304a\u3059\u3059\u3081<\/a><\/li><li><a href=\"#h-\u6848\u4ef6\u3092\u52b9\u679c\u7684\u306b\u7ba1\u7406\u3057\u3066\u30d3\u30b8\u30cd\u30b9\u3092\u6210\u529f\u3055\u305b\u3088\u3046\" data-level=\"2\">\u6848\u4ef6\u3092\u52b9\u679c\u7684\u306b\u7ba1\u7406\u3057\u3066\u30d3\u30b8\u30cd\u30b9\u3092\u6210\u529f\u3055\u305b\u3088\u3046<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u6848\u4ef6\u3068\u306f\"><strong>\u6848\u4ef6\u3068\u306f\uff1f<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d8b85707ef6&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d8b85707ef6\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"563\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/06\/jp-what-is-case-img01.jpg?w=1000\" alt=\"\" class=\"wp-image-23754\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/06\/jp-what-is-case-img01.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/06\/jp-what-is-case-img01.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/06\/jp-what-is-case-img01.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/06\/jp-what-is-case-img01.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" 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fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>\u6848\u4ef6\u7ba1\u7406\u3092\u5b9f\u65bd\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306f\u3001\u4ee5\u4e0b\u306e3\u3064\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u696d\u52d9\u306e\u52b9\u7387\u5316\u306b\u3064\u306a\u304c\u308b<\/li>\n\n\n\n<li>\u55b6\u696d\u306e\u77e5\u8b58\u3084\u30ce\u30a6\u30cf\u30a6\u3092\u6a19\u6e96\u5316\u3067\u304d\u308b<\/li>\n\n\n\n<li>\u6848\u4ef6\u306e\u6027\u8cea\u3092\u898b\u6975\u3081\u3066\u53d7\u6ce8\u78ba\u5ea6\u3092\u9ad8\u3081\u3089\u308c\u308b<\/li>\n<\/ul>\n\n\n\n<p>\u305d\u308c\u305e\u308c\u8a73\u3057\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 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href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/sales\/sales-team-3ten-set\/?d=blog-body-cta-banner2\">\u4eca\u3059\u3050\uff13\u70b9\u30bb\u30c3\u30c8\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/11\/sales-team-3ten-set.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/11\/sales-team-3ten-set.png 1440w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/11\/sales-team-3ten-set.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/11\/sales-team-3ten-set.png?w=768&amp;h=432 768w, 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class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"563\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/06\/jp-what-is-case-img05.jpg?w=1000\" alt=\"\" class=\"wp-image-23760\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/06\/jp-what-is-case-img05.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/06\/jp-what-is-case-img05.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/06\/jp-what-is-case-img05.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/06\/jp-what-is-case-img05.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" 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class=\"wp-block-heading\" id=\"h-\u6848\u4ef6\u7ba1\u7406\u306b\u6d3b\u7528\u3067\u304d\u308b3\u3064\u306e\u30c4\u30fc\u30eb\">\u6848\u4ef6\u7ba1\u7406\u306b\u6d3b\u7528\u3067\u304d\u308b3\u3064\u306e\u30c4\u30fc\u30eb<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d8b8570b9ea&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d8b8570b9ea\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"563\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/06\/jp-what-is-case-img06.jpg?w=1000\" alt=\"\" class=\"wp-image-23758\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/06\/jp-what-is-case-img06.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/06\/jp-what-is-case-img06.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/06\/jp-what-is-case-img06.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/06\/jp-what-is-case-img06.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>\u6848\u4ef6\u7ba1\u7406\u306b\u6d3b\u7528\u3067\u304d\u308b\u30c4\u30fc\u30eb\u306f\u3001\u4ee5\u4e0b\u306e3\u3064\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Excel<\/li>\n\n\n\n<li>CRM<\/li>\n\n\n\n<li>SFA<\/li>\n<\/ul>\n\n\n\n<p>\u305d\u308c\u305e\u308c\u8a73\u3057\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u95a2\u9023\u8a18\u4e8b\uff1a<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/jp-project-management-system\/\">\u6848\u4ef6\u7ba1\u7406\u30c4\u30fc\u30eb\u3068\u306f\uff1f\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u6bd4\u8f03\u30dd\u30a4\u30f3\u30c8\uff5c\u6d3b\u7528\u4e8b\u4f8b\u3082\u7d39\u4ecb<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Excel<\/strong><\/h3>\n\n\n\n<p>Excel\u306f\u8eab\u8fd1\u306a\u6848\u4ef6\u7ba1\u7406\u30c4\u30fc\u30eb\u3068\u3057\u3066\u3001\u5e83\u304f\u6d3b\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u307b\u3068\u3093\u3069\u306e\u30d3\u30b8\u30cd\u30b9\u30d1\u30fc\u30bd\u30f3\u304c\u65e5\u5e38\u7684\u306b\u4f7f\u7528\u3057\u3066\u304a\u308a\u3001\u57fa\u672c\u7684\u306a\u64cd\u4f5c\u306b\u6163\u308c\u3066\u3044\u308b\u4eba\u3082\u591a\u3044\u305f\u3081\u3001\u5c0e\u5165\u306e\u969c\u58c1\u304c\u4f4e\u3044\u306e\u304c\u7279\u5fb4\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3057\u304b\u3057\u3001Excel\u306f\u3042\u304f\u307e\u3067\u3082\u8868\u8a08\u7b97\u30bd\u30d5\u30c8\u3067\u3042\u308a\u3001\u6848\u4ef6\u7ba1\u7406\u3067\u5fc5\u8981\u306a\u300c\u6642\u7cfb\u5217\u3067\u306e\u7ba1\u7406\u300d\u304c\u3067\u304d\u305a\u3001\u5165\u529b\u3055\u308c\u305f\u30c7\u30fc\u30bf\u9593\u306e\u95a2\u9023\u4ed8\u3051\u3084\u9ad8\u5ea6\u306a\u5206\u6790\u306b\u306f\u9069\u3057\u3066\u3044\u307e\u305b\u3093\u3002\u307e\u305f\u3001\u5404\u6848\u4ef6\u306e\u53d7\u6ce8\u78ba\u5ea6\u3084\u55b6\u696d\u6d3b\u52d5\u306e\u30d5\u30a7\u30fc\u30ba\u8a55\u4fa1\u306b\u304a\u3044\u3066\u3001\u5ba2\u89b3\u7684\u306a\u8a55\u4fa1\u57fa\u6e96\u306e\u8a2d\u5b9a\u304c\u96e3\u3057\u304f\u3001\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u4e3b\u89b3\u7684\u5224\u65ad\u306b\u983c\u3089\u3056\u308b\u3092\u5f97\u306a\u3044\u9762\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>CRM<\/strong><\/h3>\n\n\n\n<p>CRM\uff08\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff09\u306f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u7ba1\u7406\u3057\u3001\u5f37\u5316\u3059\u308b\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3067\u3059\u3002\u4e3b\u306a\u7279\u5fb4\u3068\u3057\u3066\u3001\u9867\u5ba2\u60c5\u5831\u306e\u4e00\u5143\u7ba1\u7406\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u306e\u8cfc\u5165\u5c65\u6b74\u3084\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306a\u3069\u3092\u3072\u3068\u3064\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u628a\u63e1\u3067\u304d\u3001\u55b6\u696d\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6d3b\u52d5\u306e\u52b9\u7387\u5316\u3092\u56f3\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001CRM\u306f\u30c7\u30fc\u30bf\u5206\u6790\u6a5f\u80fd\u3092\u5099\u3048\u3066\u304a\u308a\u3001\u9867\u5ba2\u306e\u884c\u52d5\u30d1\u30bf\u30fc\u30f3\u3084\u30cb\u30fc\u30ba\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u3067\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u7d5e\u3063\u305f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u65bd\u7b56\u3092\u5c55\u958b\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u5c65\u6b74\u3092\u8a18\u9332\u3059\u308b\u3053\u3068\u3067\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u5f79\u7acb\u305f\u305b\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3055\u3089\u306b\u3001CRM\u306f\u30c1\u30fc\u30e0\u9593\u306e\u60c5\u5831\u5171\u6709\u3092\u4fc3\u9032\u3057\u3001\u55b6\u696d\u6d3b\u52d5\u306e\u9032\u6357\u7ba1\u7406\u3084\u696d\u52d9\u306e\u53ef\u8996\u5316\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u696d\u52d9\u306e\u52b9\u7387\u5316\u3084\u58f2\u4e0a\u306e\u5411\u4e0a\u304c\u671f\u5f85\u3067\u304d\u308b\u305f\u3081\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u5c0e\u5165\u3092\u9032\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u95a2\u9023\u8a18\u4e8b\uff1a<a href=\"https:\/\/www.salesforce.com\/jp\/resources\/articles\/crm\/what-is-crm\/\">CRM\u3068\u306f\uff1f\u6a5f\u80fd\u3084\u30e1\u30ea\u30c3\u30c8\u3001\u6d3b\u7528\u6cd5\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\u3010\u4e8b\u4f8b\u3042\u308a\u3011<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>SFA<\/strong><\/h3>\n\n\n\n<p>SFA\uff08\u55b6\u696d\u652f\u63f4\u30c4\u30fc\u30eb\uff09\u306f\u3001\u55b6\u696d\u6d3b\u52d5\u3092\u52b9\u7387\u5316\u3057\u652f\u63f4\u3059\u308b\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3067\u3059\u3002\u4e3b\u306a\u7279\u5fb4\u3068\u3057\u3066\u3001\u55b6\u696d\u30d7\u30ed\u30bb\u30b9\u306e\u53ef\u8996\u5316\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u55b6\u696d\u30c1\u30fc\u30e0\u306f\u9032\u6357\u72b6\u6cc1\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u628a\u63e1\u3067\u304d\u3001\u52b9\u679c\u7684\u306a\u6226\u7565\u3092\u7acb\u3066\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001SFA\u306f\u9867\u5ba2\u60c5\u5831\u306e\u7ba1\u7406\u3092\u4e00\u5143\u5316\u3057\u3001\u904e\u53bb\u306e\u5546\u8ac7\u5c65\u6b74\u3084\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u53ef\u80fd\u3067\u3059\u3002\u30bf\u30b9\u30af\u7ba1\u7406\u6a5f\u80fd\u3084\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u7ba1\u7406\u6a5f\u80fd\u3092\u5099\u3048\u3066\u304a\u308a\u3001\u55b6\u696d\u62c5\u5f53\u8005\u306f\u52b9\u7387\u7684\u306b\u696d\u52d9\u3092\u9032\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>SFA\u306f\u30c7\u30fc\u30bf\u5206\u6790\u6a5f\u80fd\u3082\u3082\u3063\u3066\u3044\u308b\u306e\u3067\u3001\u55b6\u696d\u6210\u7e3e\u306e\u5206\u6790\u3084\u4e88\u6e2c\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u6226\u7565\u7684\u306a\u610f\u601d\u6c7a\u5b9a\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u55b6\u696d\u6d3b\u52d5\u306e\u6210\u679c\u3092\u6700\u5927\u5316\u3057\u3001\u4f01\u696d\u5168\u4f53\u306e\u696d\u7e3e\u5411\u4e0a\u306b\u5bc4\u4e0e\u3059\u308b\u3053\u3068\u304c\u671f\u5f85\u3055\u308c\u307e\u3059\u3002SFA\u306f\u3001\u55b6\u696d\u30c1\u30fc\u30e0\u306e\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u5f37\u529b\u306a\u30c4\u30fc\u30eb\u3068\u8a00\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u95a2\u9023\u8a18\u4e8b\uff1a<a href=\"https:\/\/www.salesforce.com\/jp\/resources\/articles\/sales\/sfa\/\">SFA\u3068\u306f\uff1f\u4e3b\u306a\u6a5f\u80fd\u3084\u52b9\u679c\u7684\u306a\u6d3b\u7528\u65b9\u6cd5\u3001\u6d3b\u7528\u4e8b\u4f8b\u3092\u89e3\u8aac<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u6848\u4ef6\u7ba1\u7406\u306b\u306fai\u6a5f\u80fd\u3092\u642d\u8f09\u3057\u305fsalesforce\u306e-sales-cloud-\u304c\u304a\u3059\u3059\u3081\">\u6848\u4ef6\u7ba1\u7406\u306b\u306fAI\u6a5f\u80fd\u3092\u642d\u8f09\u3057\u305fSalesforce\u306e\u300cSales Cloud\u300d\u304c\u304a\u3059\u3059\u3081<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d8b8570c75d&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d8b8570c75d\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"433\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/06\/jp-what-is-case-img07.jpg?w=1000\" alt=\"\" class=\"wp-image-23756\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/06\/jp-what-is-case-img07.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/06\/jp-what-is-case-img07.jpg?w=300&amp;h=130 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/06\/jp-what-is-case-img07.jpg?w=768&amp;h=333 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/06\/jp-what-is-case-img07.jpg?w=150&amp;h=65 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>Salesforce\u304c\u63d0\u4f9b\u3059\u308b\u6700\u65b0\u306eSFA\u30c4\u30fc\u30eb\u300c<a href=\"https:\/\/www.salesforce.com\/jp\/sales\/\" target=\"_blank\" rel=\"noreferrer noopener\">Sales Cloud<\/a>\u300d\u306f\u3001\u904e\u53bb\u306e\u5546\u8ac7\u30c7\u30fc\u30bf\u3084\u9867\u5ba2\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c7\u30fc\u30bf\u306a\u3069\u304c\u84c4\u7a4d\u3055\u308c\u3066\u304a\u308a\u3001\u55b6\u696d\u306e\u6210\u679c\u5411\u4e0a\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u300cSales Cloud\u300d\u306b\u306fAI\u6a5f\u80fd\u300c<a href=\"https:\/\/www.salesforce.com\/jp\/sales\/artificial-intelligence\/\" target=\"_blank\" rel=\"noreferrer 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href=\"https:\/\/www.salesforce.com\/jp\/blog\/jp-what-is-salesforce-ai-einstein\/\">\u3010Salesforce Einstein\u3011Salesforce\u304c\u958b\u767a\u3059\u308bAI\u3001Einstein\uff08\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\uff09\u3063\u3066\u306a\u3093\u3060\uff1f<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u6848\u4ef6\u3092\u52b9\u679c\u7684\u306b\u7ba1\u7406\u3057\u3066\u30d3\u30b8\u30cd\u30b9\u3092\u6210\u529f\u3055\u305b\u3088\u3046\">\u6848\u4ef6\u3092\u52b9\u679c\u7684\u306b\u7ba1\u7406\u3057\u3066\u30d3\u30b8\u30cd\u30b9\u3092\u6210\u529f\u3055\u305b\u3088\u3046<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d8b8570cf88&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d8b8570cf88\" class=\"wp-block-image 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