{"id":24299,"date":"2025-07-24T10:10:05","date_gmt":"2025-07-24T01:10:05","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=24299"},"modified":"2025-07-24T10:10:06","modified_gmt":"2025-07-24T01:10:06","slug":"support-requests-agentforce","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/","title":{"rendered":"\u300cAgentforce\u300d\u304c100\u4e07\u4ef6\u306e\u30b5\u30dd\u30fc\u30c8\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5bfe\u5fdc\u30023\u3064\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3067\u3055\u3089\u306b\u9032\u5316"},"content":{"rendered":"\n<p><a href=\"https:\/\/www.salesforce.com\/jp\/news\/stories\/agentforce-on-salesforce-help-japan\/\" target=\"_blank\" rel=\"noreferrer noopener\">2024\u5e7410\u6708\u3001\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u306eHelp\u3067\u300cAgentforce\uff08\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30d5\u30a9\u30fc\u30b9\uff09\u300d\u3092\u30ea\u30ea\u30fc\u30b9<\/a>\u3057\u305f\u969b\u3001\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u306e\u76ee\u6a19\u306f\u3001\u4e16\u754c\u6700\u9ad8\u6c34\u6e96\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b\u30b5\u30fc\u30d3\u30b9\u57fa\u6e96\u3092\u78ba\u7acb\u3059\u308b\u3053\u3068\u3067\u3057\u305f\u3002<br><br>\u300c<a href=\"https:\/\/help.salesforce.com\/s\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce on Help<\/a>\u300d\u306f\u3001\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u306eHelp\u30b5\u30a4\u30c8\u4e0a\u3067\u304a\u5ba2\u69d8\u3092\u76f4\u63a5\u652f\u63f4\u3059\u308bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3067\u3059\u3002\u7d71\u4e00\u3055\u308c\u305f\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u3066\u81ea\u7136\u8a00\u8a9e\u3067\u8cea\u554f\u306b\u5bfe\u3057\u3066\u8fc5\u901f\u306b\u56de\u7b54\u300224\u6642\u9593365\u65e5\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u3067\u3001\u30b5\u30dd\u30fc\u30c8\u30a8\u30f3\u30b8\u30cb\u30a2\u304c\u3088\u308a\u8907\u96d1\u306a\u554f\u984c\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<br><br>\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3078\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u5e38\u306b\u300c\u5bb9\u6613\u3055\u300d\u3068\u300c\u5c02\u9580\u6027\u300d\u306e\u539f\u5247\u306b\u6839\u3056\u3057\u3066\u3044\u307e\u3059\u3002<br><br>\u3042\u3089\u3086\u308b\u3084\u308a\u3068\u308a\u304c\u3001\u30b9\u30e0\u30fc\u30ba\u3067\u4fe1\u983c\u3067\u304d\u308b\u5c02\u9580\u5bb6\u306e\u6307\u5c0e\u3067\u5b9f\u73fe\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u30d3\u30b8\u30e7\u30f3\u306f\u3001\u76f4\u611f\u7684\u306a\u30c7\u30b6\u30a4\u30f3\u3084\u8a73\u3057\u3044\u88fd\u54c1\u77e5\u8b58\u3001\u30e6\u30fc\u30b6\u30fc\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u304c\u9023\u643a\u3057\u3001\u5c11\u306a\u3044\u52b4\u529b\u3067\u3001\u8fc5\u901f\u304b\u3064\u78ba\u4fe1\u3092\u6301\u3063\u3066\u56de\u7b54\u3059\u308b\u5f62\u3067\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>2025\u5e747\u6708\u3001\u300c<a href=\"https:\/\/www.salesforce.com\/jp\/agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>\u300d\u306b\u3088\u308b\u30b5\u30dd\u30fc\u30c8\u30ea\u30af\u30a8\u30b9\u30c8\u3078\u306e\u5bfe\u5fdc\u306f\u3001100\u4e07\u4ef6\u3092\u7a81\u7834\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u3001AI\u304c\u8fc5\u901f\u3067\u6b63\u78ba\u304b\u3064\u4fe1\u983c\u3067\u304d\u308b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u4fdd\u7559\u3055\u308c\u3066\u30a4\u30e9\u30a4\u30e9\u3059\u308b\u3088\u3046\u306a\u7d4c\u9a13\u3084\u4ed6\u90e8\u9580\u3078\u306e\u8ee2\u9001\u306a\u3069\u306f\u306a\u304f\u3001\u5fc5\u8981\u306a\u6642\u306b\u5fc5\u8981\u306a\u652f\u63f4\u3092100\u4e07\u4ef6\u4ee5\u4e0a\u63d0\u4f9b\u3057\u305f\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002<br><br>\u300cAgentforce\u300d\u306f\u3001\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u306e\u793e\u5185\u30c1\u30fc\u30e0\u306e\u50cd\u304d\u65b9\u3082\u5909\u9769\u3057\u3066\u3044\u307e\u3059\u3002\u53cd\u5fa9\u7684\u306b\u7e70\u308a\u8fd4\u3055\u308c\u308b\u30b5\u30dd\u30fc\u30c8\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u300cAgentforce\u300d\u304c\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u3067\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u3068\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u304c\u6700\u3082\u5f97\u610f\u3068\u3059\u308b\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u5177\u4f53\u7684\u306b\u306f\u3001\u8907\u96d1\u306a\u554f\u984c\u3092\u89e3\u6c7a\u3057\u305f\u308a\u3001\u304a\u5ba2\u69d8\u3068\u306e\u95a2\u4fc2\u3092\u6df1\u3081\u3001\u9577\u671f\u7684\u306a\u4fa1\u5024\u306e\u5275\u51fa\u306b\u6ce8\u529b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<br><br>\u3053\u306e\u5909\u9769\u306b\u3088\u308a\u3001\u30c1\u30fc\u30e0\u304c\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u3067\u6226\u7565\u7684\u3001\u304b\u3064\u5f71\u97ff\u529b\u306e\u3042\u308b\u50cd\u304d\u65b9\u3092\u5b9f\u73fe\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u3001\u79c1\u305f\u3061\u306f\u5b9f\u969b\u306b\u76ee\u306e\u3042\u305f\u308a\u306b\u3057\u3066\u3044\u307e\u3059\u3002<br><\/p>\n\n\n\n<!-- The script tag should live in the head of your page if at all possible -->\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script>\n\n<!-- Put this wherever you would like your player to appear -->\n<img decoding=\"async\"\n  style=\"width: 100%; margin: auto; display: block;\"\n  class=\"vidyard-player-embed\"\n  src=\"https:\/\/salesforce.vidyard.com\/watch\/VGr2xHFtDSCCwFHfAi5oYu\"\n  data-uuid=\"VGr2xHFtDSCCwFHfAi5oYu\"\n  data-v=\"4\"\n  data-type=\"inline\"\n\/>\n\n\n\n<p><\/p>\n\n\n\n<p>100\u4e07\u4ef6\u306e\u9054\u6210\u306f\u3001\u6280\u8853\u305d\u306e\u3082\u306e\u3067\u306f\u306a\u304f\u304a\u5ba2\u69d8\u306e\u6210\u529f\u305d\u306e\u3082\u306e\u3067\u3059\u3002\u300cAgentforce\u300d\u306e\u304a\u304b\u3052\u3067\u3001\u304a\u5ba2\u69d8\u306f\u8cea\u554f\u306b\u7b54\u3048\u305f\u308a\u554f\u984c\u3092\u89e3\u6c7a\u3057\u305f\u308a\u3059\u308b\u4f5c\u696d\u3092\u3001\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u7c21\u5358\u304b\u3064\u8fc5\u901f\u306b\u884c\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u304a\u5ba2\u69d8\u306f\u30d3\u30b8\u30cd\u30b9\u3092\u524d\u9032\u3055\u305b\u308b\u305f\u3081\u306e\u6642\u9593\u3092\u3088\u308a\u591a\u304f\u78ba\u4fdd\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n<div class=\"wp-block-quote-article\" style=\"\"><div class=\"wp-block-quote-social-wrapper\"><figure class=\"wp-block-quote-article-quote\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u300c\u901a\u5e38\u306f\u3001\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30da\u30fc\u30b8\u30674\uff5e5\u4ef6\u306e\u6295\u7a3f\u3092\u8aad\u307f\u8fbc\u3093\u3067\u6b63\u3057\u3044\u56de\u7b54\u3092\u63a2\u3059\u5fc5\u8981\u304c\u3042\u308a\u307e\u3057\u305f\u3002\u3053\u306e\u30c4\u30fc\u30eb\u3092\u4f7f\u3048\u3070\u3001\u4e0d\u8981\u306a\u60c5\u5831\u3092\u7701\u7565\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u591a\u304f\u306e\u7de0\u3081\u5207\u308a\u306b\u5bfe\u5fdc\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u72b6\u6cc1\u3067\u306f\u3001\u3053\u308c\u307e\u3067\u306e\u6d41\u308c\u3092\u5927\u304d\u304f\u5909\u3048\u308b\u3082\u306e\u3067\u3059\u300d<\/p>\n<\/blockquote>\n<span class=\"citation-role\">\u00a0Misty Fierro\u3001Change Authority <br>(Salesforce Consulting Partner)\u5171\u540c\u5275\u696d\u8005\u00a0<\/span>\n<div class=\"post__social post__social--v2 post__social--blockquote\">\n\n\t\n\t<ul class=\"social-nav social-nav-v2\">\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"LinkedIn\u3067\u30b7\u30a7\u30a2\uff08\u65b0\u3057\u3044\u30bf\u30d6\u3067\u958b\u304d\u307e\u3059\uff09\"\n\t\t\t\t\thref=\"http:\/\/www.linkedin.com\/shareArticle?mini=true&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fjp%2Fblog%2Fsupport-requests-agentforce%2F%3Futm_source%3DLinkedIn%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;title=%E3%80%8CAgentforce%E3%80%8D%E3%81%8C100%E4%B8%87%E4%BB%B6%E3%81%AE%E3%82%B5%E3%83%9D%E3%83%BC%E3%83%88%E3%83%AA%E3%82%AF%E3%82%A8%E3%82%B9%E3%83%88%E3%81%AB%E5%AF%BE%E5%BF%9C%E3%80%823%E3%81%A4%E3%81%AE%E3%82%A4%E3%83%8E%E3%83%99%E3%83%BC%E3%82%B7%E3%83%A7%E3%83%B3%E3%81%A7%E3%81%95%E3%82%89%E3%81%AB%E9%80%B2%E5%8C%96\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"21\" height=\"21\" fill=\"none\"><path fill=\"#032D60\" d=\"M16.625 0H4.375A4.375 4.375 0 0 0 0 4.375v12.25A4.375 4.375 0 0 0 4.375 21h12.25A4.375 4.375 0 0 0 21 16.625V4.375A4.375 4.375 0 0 0 16.625 0M7 16.625H4.375V7H7zM5.687 5.89a1.54 1.54 0 0 1-1.53-1.543c0-.852.685-1.544 1.53-1.544.846 0 1.532.692 1.532 1.544S6.534 5.89 5.687 5.89M17.5 16.625h-2.625v-4.903c0-2.947-3.5-2.724-3.5 0v4.903H8.75V7h2.625v1.544c1.222-2.262 6.125-2.43 6.125 2.167z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Twitter\u3067\u30b7\u30a7\u30a2\uff08\u65b0\u3057\u3044\u30bf\u30d6\u3067\u958b\u304d\u307e\u3059\uff09\"\n\t\t\t\t\thref=\"https:\/\/x.com\/intent\/tweet?text=%E3%80%8CAgentforce%E3%80%8D%E3%81%8C100%E4%B8%87%E4%BB%B6%E3%81%AE%E3%82%B5%E3%83%9D%E3%83%BC%E3%83%88%E3%83%AA%E3%82%AF%E3%82%A8%E3%82%B9%E3%83%88%E3%81%AB%E5%AF%BE%E5%BF%9C%E3%80%823%E3%81%A4%E3%81%AE%E3%82%A4%E3%83%8E%E3%83%99%E3%83%BC%E3%82%B7%E3%83%A7%E3%83%B3%E3%81%A7%E3%81%95%E3%82%89%E3%81%AB%E9%80%B2%E5%8C%96&#038;url=https%3A%2F%2Fwww.salesforce.com%2Fjp%2Fblog%2Fsupport-requests-agentforce%2F%3Futm_source%3DTwitter%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt&#038;via=salesforce\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#032D60\" viewBox=\"0 0 32 32\"><path d=\"M17.4 14.8 23 8.3h-1.3L16.8 14 13 8.3H8.5l5.9 8.5-5.9 6.8h1.3l5.1-6 4.1 6h4.5zm-1.8 2.1-.6-.8-4.7-6.8h2l3.8 5.5.6.8 5 7.1h-2z\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\t\t\t<li class=\"social-nav__item\">\n\t\t\t\t<a\n\t\t\t\t\taria-label=\"Facebook\u3067\u30b7\u30a7\u30a2\uff08\u65b0\u3057\u3044\u30bf\u30d6\u3067\u958b\u304d\u307e\u3059\uff09\"\n\t\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.salesforce.com%2Fjp%2Fblog%2Fsupport-requests-agentforce%2F%3Futm_source%3DFacebook%26utm_medium%3Dorganic_social%26utm_campaign%3Dus_cbaw%26utm_content%3Dblog-ctt\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t>\n\t\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"19\" height=\"19\" fill=\"none\"><path fill=\"#032D60\" d=\"M19 9.5a9.5 9.5 0 0 0-19 0c0 4.742 3.474 8.672 8.016 9.385v-6.639H5.604V9.5h2.412V7.407c0-2.38 1.418-3.696 3.588-3.696 1.04 0 2.127.185 2.127.185v2.338h-1.198c-1.18 0-1.549.733-1.549 1.484V9.5h2.635l-.421 2.746h-2.214v6.639C15.526 18.172 19 14.242 19 9.5\" \/><\/svg>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\n\t\t\n\t\t<li class=\"social-nav__item\">\n\t\t\t<button\n\t\t\t\tclass=\"copy-share js-copy-link\"\n\t\t\t\taria-label=\"\u30ea\u30f3\u30af\u3092\u30af\u30ea\u30c3\u30d7\u30dc\u30fc\u30c9\u306b\u30b3\u30d4\u30fc\"\n\t\t\t\thref=\"#\"\n\t\t\t\tdata-clipboard-text='\"\u300cAgentforce\u300d\u304c100\u4e07\u4ef6\u306e\u30b5\u30dd\u30fc\u30c8\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5bfe\u5fdc\u30023\u3064\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3067\u3055\u3089\u306b\u9032\u5316\" https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/'\n\t\t\t>\n\t\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"10\" fill=\"none\"><path fill=\"#032D60\" d=\"M14.586.406h-3.667V2.24h3.667a2.76 2.76 0 0 1 2.75 2.75 2.76 2.76 0 0 1-2.75 2.75h-3.667v1.833h3.667a4.585 4.585 0 0 0 4.583-4.583A4.585 4.585 0 0 0 14.586.406m-5.5 7.334H5.419a2.76 2.76 0 0 1-2.75-2.75 2.76 2.76 0 0 1 2.75-2.75h3.667V.406H5.419A4.585 4.585 0 0 0 .836 4.99a4.585 4.585 0 0 0 4.583 4.583h3.667zm-2.75-3.667h7.333v1.833H6.336z\" \/><\/svg>\n\t\t\t<\/button>\n\t\t<\/li>\n\t<\/ul>\n<\/div>\n<\/figure><\/div><\/div>\n\n\n<p>\u300cAgentforce\u300d\u306f\u3001\u4fe1\u983c\u3084\u9867\u5ba2\u4f53\u9a13\u3092\u640d\u306a\u3046\u3053\u3068\u306a\u304f\u3001\u9ad8\u54c1\u8cea\u3067\u610f\u5473\u306e\u3042\u308b\u30b5\u30fc\u30d3\u30b9\u3092\u30dc\u30ea\u30e5\u30fc\u30e0\u3084\u6642\u9593\u5e2f\u306b\u95a2\u308f\u3089\u305a\u30b9\u30b1\u30fc\u30eb\u30a2\u30c3\u30d7\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u305d\u306e\u4ed5\u7d44\u307f\u3068\u306f\"><strong><strong>\u305d\u306e\u4ed5\u7d44\u307f\u3068\u306f<\/strong><\/strong><\/h2>\n\n\n\n<p>\u300c<a href=\"https:\/\/www.salesforce.com\/jp\/agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>\u300d\u306f\u3001\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u306e\u7d71\u5408\u3055\u308c\u305f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u7d44\u307f\u8fbc\u307e\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u9ad8\u901f\u304b\u3064\u6b63\u78ba\u3067\u3059\u3002\u30c7\u30fc\u30bf\u3084\u30e1\u30bf\u30c7\u30fc\u30bf\u3001API\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u63a5\u7d9a\u3057\u3001\u3042\u3089\u3086\u308b\u304a\u5ba2\u69d8\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u3001\u8fc5\u901f\u3001\u5b89\u5168\u304b\u3064\u5927\u898f\u6a21\u306b\u5bfe\u5fdc\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u300c<a href=\"https:\/\/www.salesforce.com\/jp\/data\/\">Data Cloud<\/a>\u300d\u3092\u57fa\u76e4\u3068\u3059\u308b\u300cAgentforce\u300d\u306f\u3001\u30a2\u30ab\u30a6\u30f3\u30c8\u5c65\u6b74\u3084\u88fd\u54c1\u5229\u7528\u72b6\u6cc1\u306a\u3069\u306e\u69cb\u9020\u5316\u30c7\u30fc\u30bf\u3068\u3001\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u3084\u88fd\u54c1\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u306a\u3069\u306e\u975e\u69cb\u9020\u5316\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3057\u3001\u6b63\u78ba\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u56de\u7b54\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<br><br>\u305d\u306e\u6df1\u3044\u6d1e\u5bdf\u306f\u3001\u300c\u30a2\u30c8\u30e9\u30b9\u63a8\u8ad6\u30a8\u30f3\u30b8\u30f3\u300d\u304b\u3089\u304d\u3066\u3044\u307e\u3059\u3002\u30d7\u30ed\u30f3\u30d7\u30c8\u3084\u30b3\u30fc\u30c9\u3001LLM\u306e\u547c\u3073\u51fa\u3057\u3092\u8abf\u6574\u3057\u3001\u5b9a\u7fa9\u53ef\u80fd\u306a\u30c8\u30d4\u30c3\u30af\u3084\u6307\u793a\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u4f7f\u7528\u3057\u3066\u610f\u56f3\u3092\u5206\u985e\u3057\u3001\u884c\u52d5\u3092\u30ac\u30a4\u30c9\u3057\u307e\u3059\u3002<br><br>\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u306e\u30bd\u30fc\u30b9\u30b3\u30f3\u30c6\u30f3\u30c4\u306f\u73fe\u5728\u82f1\u8a9e\u3067\u3059\u304c\u3001\u300cAgentforce\u300d\u306f\u8907\u6570\u306e\u8a00\u8a9e\u3067\u7406\u89e3\u3057\u5fdc\u7b54\u3067\u304d\u308b\u305f\u3081\u3001\u65e5\u672c\u8a9e\u306e\u30d8\u30eb\u30d7\u30b5\u30a4\u30c8\u3067\u3082\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u304c\u59cb\u307e\u308a\u3001\u4eca\u5f8c\u3055\u3089\u306b\u5bfe\u5fdc\u3059\u308b\u8a00\u8a9e\u3092\u8ffd\u52a0\u3059\u308b\u4e88\u5b9a\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9ad8\u984d\u306a\u7ffb\u8a33\u4f5c\u696d\u304c\u4e0d\u8981\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u65b0\u3057\u3044\u300cAgentforce Command Center\u300d\u306b\u3088\u308a\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u8ffd\u8de1\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u9045\u5ef6\u3084\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u30a8\u30e9\u30fc\u306b\u95a2\u3059\u308b\u8a73\u7d30\u306a\u6307\u6a19\u3068\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30a2\u30e9\u30fc\u30c8\u3092\u6d3b\u7528\u3057\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u4e0d\u8db3\u3092\u7279\u5b9a\u3057\u3001\u30d7\u30ed\u30f3\u30d7\u30c8\u3092\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u300cAgentforce\u300d\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u904b\u7528\u3057\u7d9a\u3051\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">\u81ea\u5f8b\u578bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300cAgentforce\u300d\u306b\u3088\u308b\u65e5\u672c\u8a9e\u30b5\u30dd\u30fc\u30c8\u3092\u662f\u975e\u304a\u8a66\u3057\u304f\u3060\u3055\u3044<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\"><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/help.salesforce.com\/s\/?language=ja\">\u8a73\u3057\u304f\u306f\u3053\u3061\u3089<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"396\" height=\"410\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/agentforce-agent-astro-icon.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/agentforce-agent-astro-icon.png 396w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/agentforce-agent-astro-icon.png?w=290&amp;h=300 290w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/agentforce-agent-astro-icon.png?w=145&amp;h=150 145w\" sizes=\"auto, (max-width: 396px) 100vw, 396px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u3053\u308c\u307e\u3067\u306b\u308f\u304b\u3063\u305f\u3053\u3068\"><strong><strong>\u3053\u308c\u307e\u3067\u306b\u308f\u304b\u3063\u305f\u3053\u3068<\/strong><\/strong><\/h2>\n\n\n\n<p>100\u4e07\u4ef6\u306e\u30b5\u30dd\u30fc\u30c8\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u7d4c\u3066\u3001\u79c1\u305f\u3061\u306f\u3042\u3089\u3086\u308b\u7a2e\u985e\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u7d4c\u9a13\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u305f\u3068\u3048\u3070\u3001\u300c\u30b9\u30d1\u30b2\u30c3\u30c6\u30a3\u306e\u8abf\u7406\u65b9\u6cd5\u306f\uff1f\u300d\u304b\u3089\u300c\u30d2\u30c3\u30d7\u30db\u30c3\u30d7\u306e\u6b4c\u8a5e\u3067\u7b54\u3048\u3066\u300d\u307e\u3067\u3002\u3057\u304b\u3057\u3001\u4e88\u671f\u305b\u306c\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u5408\u9593\u306b\u3082\u3001\u79c1\u305f\u3061\u306f\u8cb4\u91cd\u306a\u6559\u8a13\u3092\u5b66\u3073\u307e\u3057\u305f\u3002\u6700\u3082\u91cd\u8981\u306a\u6559\u8a13\u306f\u3001\u300cAgentforce\u300d\u306f\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u306e\u6700\u3082\u512a\u79c0\u306a\u5f93\u696d\u54e1\u3068\u540c\u3058\u3088\u3046\u306b\u4fe1\u983c\u3067\u304d\u3001\u6d1e\u5bdf\u306b\u5bcc\u3093\u3060\u5b58\u5728\u3067\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002\u8ce2\u3044\u3053\u3068\u306f\u3082\u3061\u308d\u3093\u3067\u3059\u304c\u3001\u304a\u5ba2\u69d8\u4e2d\u5fc3\u306e\u512a\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u80fd\u529b\u3082\u4e0d\u53ef\u6b20\u3067\u3059\u3002<br><br>\u305d\u3053\u3067\u3001\u307e\u305a\u5c0f\u3055\u304f\u59cb\u3081\u308b\u3053\u3068\u306b\u3057\u307e\u3057\u305f\u3002\u8fc5\u901f\u306b\u5b66\u3073\u3001\u6539\u5584\u3092\u91cd\u306d\u308b\u305f\u3081\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u7d5e\u3063\u305f\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u901a\u3058\u3066\u9650\u5b9a\u7684\u306b\u5c55\u958b\u3057\u305f\u306e\u3067\u3059\u3002\u73fe\u5728\u3001\u300cAgentforce\u300d\u306f\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u591a\u8a00\u8a9e\u30b5\u30fc\u30d3\u30b9\u3092\u5927\u898f\u6a21\u306b\u63d0\u4f9b\u3057\u3066\u304a\u308a\u3001\u591a\u69d8\u306a\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4ee5\u4e0b\u306f\u3001AI\u3092\u6226\u7565\u306b\u7d44\u307f\u8fbc\u3080\u969b\u306b\u3001\u3059\u3079\u3066\u306e\u4f01\u696d\u3084\u7d44\u7e54\u304c\u691c\u8a0e\u3059\u3079\u304d2\u3064\u306e\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3067\u3059\uff1a<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-ai\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092-\u9759\u7684\u306a\u30b9\u30af\u30ea\u30d7\u30c8\u3067\u306a\u304f\u30c0\u30a4\u30ca\u30df\u30c3\u30af\u306a\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3067\u5f37\u5316\u3057\u307e\u3057\u3087\u3046\"><strong><strong>1. AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u3001\u9759\u7684\u306a\u30b9\u30af\u30ea\u30d7\u30c8\u3067\u306a\u304f\u30c0\u30a4\u30ca\u30df\u30c3\u30af\u306a\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3067\u5f37\u5316\u3057\u307e\u3057\u3087\u3046<\/strong><\/strong><\/h3>\n\n\n\n<p>\u52b9\u679c\u7684\u306aAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u69cb\u7bc9\u3059\u308b\u306b\u306f\u3001\u69cb\u9020\u5316\u30c7\u30fc\u30bf\u3068\u975e\u69cb\u9020\u5316\u30c7\u30fc\u30bf\u3092\u7d44\u307f\u5408\u308f\u305b\u3001\u610f\u56f3\u3092\u7406\u89e3\u3057\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3068\u5206\u6790\u3092\u901a\u3058\u3066\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<br><br>\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u306f\u3053\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u300c\u30ca\u30ec\u30c3\u30b8\u30b5\u30a4\u30af\u30eb\u300d\u3068\u547c\u3073\u3001\u3053\u308c\u304c\u300cAgentforce\u300d\u304c\u6301\u3064\u6b63\u78ba\u3067\u6587\u8108\u306b\u5fdc\u3058\u305f\u56de\u7b54\u3092\u5927\u898f\u6a21\u306b\u63d0\u4f9b\u3067\u304d\u308b\u6a5f\u80fd\u306e\u57fa\u76e4\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<br><br>\u3053\u308c\u306f\u9759\u7684\u306a\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3092\u9065\u304b\u306b\u8d85\u3048\u305f\u3082\u306e\u3067\u3059\u3002\u30d1\u30a4\u30ed\u30c3\u30c8\u6bb5\u968e\u3068\u3057\u3066\u306f\u3001\u9031\u6b21\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u30ec\u30d3\u30e5\u30fc\u3084\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3001AI\u99c6\u52d5\u578b\u306e\u8a55\u4fa1\u30c4\u30fc\u30eb\u3092\u6d3b\u7528\u3057\u3001\u56de\u7b54\u306e\u54c1\u8cea\u3092\u7d99\u7d9a\u7684\u306b\u30c6\u30b9\u30c8\u3057\u6700\u9069\u5316\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u30b3\u30f3\u30c6\u30f3\u30c4\u306e\u66f4\u65b0\u3084\u30d7\u30ed\u30f3\u30d7\u30c8\u306e\u6700\u9069\u5316\u3001\u691c\u7d22\u30ec\u30c8\u30ea\u30fc\u30d0\u30fc\u306e\u5fae\u8abf\u6574\u3092\u5b9f\u969b\u306e\u5229\u7528\u30c7\u30fc\u30bf\u3068\u4eba\u9593\u306b\u3088\u308b\u30ec\u30d3\u30e5\u30fc\u306b\u57fa\u3065\u3044\u3066\u5b9f\u65bd\u3057\u307e\u3057\u305f\u3002\u73fe\u5728\u3001\u3053\u306e\u9069\u5fdc\u578b\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u306f\u3001\u300cAgentforce\u300d\u5185\u306b\u7d44\u307f\u8fbc\u307e\u308c\u3001\u3042\u3089\u3086\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u901a\u3058\u3066\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3057\u304b\u3057\u3001\u6b63\u78ba\u306a\u56de\u7b54\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306f\u3001\u7269\u8a9e\u306e\u534a\u5206\u306b\u904e\u304e\u307e\u305b\u3093\u3002\u304a\u5ba2\u69d8\u3092\u771f\u306b\u652f\u63f4\u3059\u308b\u305f\u3081\u306b\u306f\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u72b6\u6cc1\u306b\u5fdc\u3058\u305f\u5bfe\u5fdc\u3092\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u3064\u307e\u308a\u3001\u9069\u5207\u306a\u6587\u8108\u3084\u30c8\u30fc\u30f3\u3001\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u3001\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u9069\u5207\u306b\u5c0e\u304f\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-\u9867\u5ba2\u4f53\u9a13\u3092\u6700\u512a\u5148\u306b\u8a2d\u8a08\u3059\u308b\"><strong><strong><strong>2. \u9867\u5ba2\u4f53\u9a13\u3092\u6700\u512a\u5148\u306b\u8a2d\u8a08\u3059\u308b<\/strong><\/strong><\/strong><\/h3>\n\n\n\n<p>\u30b5\u30fc\u30d3\u30b9\u30b5\u30a4\u30af\u30eb\u306f\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u77e5\u3063\u3066\u3044\u308b\u7b54\u3048\u305d\u306e\u3082\u306e\u3088\u308a\u3082\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u304a\u5ba2\u69d8\u306b\u611f\u3058\u3066\u3044\u305f\u3060\u304f\u611f\u60c5\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u3082\u306e\u3067\u3059\u3002\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u304c\u5b66\u3093\u3060\u91cd\u8981\u306a\u6559\u8a13\u306e1\u3064\u306f\u3001\u9069\u5207\u306a\u7b54\u3048\u3092\u63d0\u4f9b\u3057\u3066\u3082\u305d\u308c\u304c\u304a\u5ba2\u69d8\u306b\u6b63\u3057\u304f\u4f1d\u308f\u3089\u306a\u3044\u9650\u308a\u3001\u610f\u5473\u304c\u306a\u3044\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4eba\u9593\u306e\u30b5\u30dd\u30fc\u30c8\u30a8\u30f3\u30b8\u30cb\u30a2\u304c\u5171\u611f\u3092\u6301\u3063\u3066\u5bfe\u5fdc\u3059\u308b\u3088\u3046\u306b\u3001\u300cAgentforce\u300d\u306f\u6587\u8108\u3092\u7406\u89e3\u3057\u3001\u9069\u5207\u306b\u5bfe\u5fdc\u3059\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u304a\u5ba2\u69d8\u304cSalesforce\u306e\u969c\u5bb3\u3092\u5831\u544a\u3057\u305f\u969b\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3059\u3050\u306b\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u958b\u59cb\u3057\u307e\u305b\u3093\u3002\u307e\u305a\u300c\u3054\u8ff7\u60d1\u3092\u304a\u304b\u3051\u3057\u3066\u7533\u3057\u8a33\u3042\u308a\u307e\u305b\u3093\u300d\u3068\u3044\u3063\u305f\u8a00\u8449\u3092\u8ff0\u3079\u3001\u305d\u306e\u5f8c\u300c\u3067\u304d\u308b\u3060\u3051\u65e9\u304f\u30b5\u30dd\u30fc\u30c8\u30a8\u30f3\u30b8\u30cb\u30a2\u306b\u3064\u306a\u304e\u307e\u3059\u300d\u3068\u7dca\u6025\u6027\u3092\u4f1d\u3048\u308b\u5bfe\u5fdc\u304b\u3089\u59cb\u3081\u307e\u3059\u3002\u3053\u306e\u5bfe\u5fdc\u306f\u5358\u306a\u308b\u6b63\u78ba\u3055\u3060\u3051\u3067\u306a\u304f\u3001\u4fe1\u983c\u3092\u7372\u5f97\u3057\u3001\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3092\u53cd\u6620\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u3054\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u6b21\u306b\u4f55\u304c\u8d77\u304d\u308b\u304b\"><strong><strong>\u6b21\u306b\u4f55\u304c\u8d77\u304d\u308b\u304b<\/strong><\/strong><\/h2>\n\n\n\n<p>100\u4e07\u4ef6\u306e\u30b5\u30dd\u30fc\u30c8\u30ea\u30af\u30a8\u30b9\u30c8\u5bfe\u5fdc\u306f\u3001\u307e\u3060\u59cb\u307e\u308a\u306b\u904e\u304e\u307e\u305b\u3093\u3002\u304a\u5ba2\u69d8\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u3082\u3068\u306b\u3001\u30d8\u30eb\u30d7\u4f53\u9a13\u3092\u3055\u3089\u306b\u76f4\u611f\u7684\u3067\u3001\u30a2\u30af\u30bb\u30b9\u3057\u3084\u3059\u304f\u3001\u4fa1\u5024\u3042\u308b\u3082\u306e\u306b\u3059\u308b\u305f\u3081\u306e3\u3064\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u958b\u767a\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u5bfe\u5fdc\u8a00\u8a9e\u306e\u62e1\u5927\"><strong><strong>\u5bfe\u5fdc\u8a00\u8a9e\u306e\u62e1\u5927<\/strong><\/strong><\/h3>\n\n\n\n<p><strong>\u300c<\/strong>Agentforce\u300d\u306f\u73fe\u5728\u65e5\u672c\u8a9e\u306b\u5bfe\u5fdc\u3057\u3066\u304a\u308a\u3001\u4eca\u5f8c\u3055\u3089\u306b\u591a\u304f\u306e\u8a00\u8a9e\u306b\u5bfe\u5fdc\u4e88\u5b9a\u3067\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306f\u3001\u4eba\u9593\u306b\u3088\u308b\u3001\u624b\u9593\u306e\u304b\u304b\u308b\u3088\u3046\u306a\u7ffb\u8a33\u3092\u884c\u3046\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u300cAgentforce\u300d\u306f\u82f1\u8a9e\u306e\u30bd\u30fc\u30b9\u30b3\u30f3\u30c6\u30f3\u30c4\u304b\u3089\u76f4\u63a5\u3001\u304a\u5ba2\u69d8\u306e\u8a00\u8a9e\u3067\u7406\u89e3\u3057\u3001\u5fdc\u7b54\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u97f3\u58f0\"><strong><strong>\u97f3\u58f0<\/strong><\/strong><\/h3>\n\n\n\n<p>\u65b0\u3057\u3044\u97f3\u58f0\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u3088\u308a\u81ea\u7136\u3067\u5229\u7528\u3057\u3084\u3059\u3044\u3082\u306e\u306b\u9032\u5316\u3055\u305b\u3066\u3044\u307e\u3059\u3002\u30e2\u30d0\u30a4\u30eb\u6700\u9069\u5316\u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u3042\u3089\u3086\u308b\u304a\u5ba2\u69d8\u304c\u3044\u3064\u3067\u3082\u3001\u3069\u3053\u3067\u3082\u3001\u771f\u306b\u4f1a\u8a71\u578b\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\"><strong><strong>\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3<\/strong><\/strong><\/h3>\n\n\n\n<p>Salesforce\u306e\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u300cAgentforce\u300d\u306f\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u30a2\u30af\u30b7\u30e7\u30f3\u306e\u63d0\u6848\u304b\u3089\u554f\u5408\u305b\u7ba1\u7406\u306e\u6539\u5584\u3001\u30a2\u30dd\u30a4\u30f3\u30c8\u30e1\u30f3\u30c8\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u8abf\u6574\u307e\u3067\u3001\u305d\u308c\u305e\u308c\u306e\u304a\u5ba2\u69d8\u306e\u7279\u5b9a\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u9069\u5fdc\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u3089\u306f\u5358\u306a\u308b\u6a5f\u80fd\u5411\u4e0a\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u3053\u308c\u3089\u306f\u3001\u3088\u308a\u7a4d\u6975\u7684\u3067\u3001\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u3001\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u4f7f\u3044\u3084\u3059\u3044\u9867\u5ba2\u4f53\u9a13\u3092\u5275\u9020\u3059\u308b\u305f\u3081\u306e\u5e83\u7bc4\u306a\u53d6\u308a\u7d44\u307f\u306e\u4e00\u74b0\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-100\u4e07\u4ef6\u7a81\u7834-\u3055\u3089\u306b\u305d\u306e\u5148\u3078\"><strong><strong>100\u4e07\u4ef6\u7a81\u7834\u3001\u3055\u3089\u306b\u305d\u306e\u5148\u3078<\/strong><\/strong><\/h2>\n\n\n\n<p>\u3053\u306e\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u306b\u3088\u308a\u3001AI\u306f\u4e16\u754c\u6700\u9ad8\u6c34\u6e96\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u304b\u3064\u30ea\u30bd\u30fc\u30b9\u306e\u52b9\u7387\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3068\u3044\u3046\u3053\u3068\u3092\u3001\u660e\u78ba\u306b\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>AI\u304c\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u8fc5\u901f\u304b\u3064\u6b63\u78ba\u306b\u89e3\u6c7a\u3057\u3001\u30c1\u30fc\u30e0\u304c\u3088\u308a\u8907\u96d1\u3067\u4fa1\u5024\u306e\u9ad8\u3044\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3059\u308b\u69d8\u5b50\u3092\u3001\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u306f\u76ee\u306e\u3042\u305f\u308a\u306b\u3057\u3066\u304d\u307e\u3057\u305f\u3002<br><br>\u77e5\u8b58\u30b5\u30a4\u30af\u30eb\u3068\u30b5\u30fc\u30d3\u30b9\u30b5\u30a4\u30af\u30eb\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u4eba\u9593\u3068AI\u304c\u5358\u72ec\u3067\u306f\u6c7a\u3057\u3066\u9054\u6210\u3067\u304d\u306a\u304b\u3063\u305f\u6210\u679c\u3092\u5171\u306b\u5b9f\u73fe\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u69cb\u7bc9\u3057\u3066\u3044\u307e\u3059\u3002<br><br>\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u306f\u3001\u300cAgentforce\u300d\u306e\u53d6\u308a\u7d44\u307f\u304b\u3089\u5f97\u305f\u77e5\u898b\u3092\u7d99\u7d9a\u7684\u306b\u5171\u6709\u3057\u3066\u3044\u304d\u307e\u3059\u3002\u7686\u69d8\u3082\u305c\u3072\u3054\u4e00\u7dd2\u306b\u3054\u53c2\u52a0\u304f\u3060\u3055\u3044\u3002\u6700\u65b0\u306e\u52d5\u5411\u3092\u78ba\u8a8d\u3059\u308b\u306b\u306f\u3001\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u306e\u300c<a href=\"https:\/\/www.salesforce.com\/agentforce\/use-cases\/customer-zero\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce on Help Case Study \u30da\u30fc\u30b8 (\u82f1\u8a9e\uff09<\/a>\u300d\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002\u3053\u306e\u60c5\u5831\u304c\u3001\u7686\u69d8\u306eAI\u6226\u7565\u306e\u69cb\u7bc9\u306b\u5f79\u7acb\u3064\u3053\u3068\u3092\u9858\u3063\u3066\u3044\u307e\u3059\u3002<br><br>\u7269\u8a9e\u306f\u3001\u6b21\u306e100\u4e07\u4ef6\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u4eba\u3068\u306e\u9593\u306e\u5bfe\u8a71\u3001\u305d\u3057\u3066\u3055\u3089\u306b\u305d\u306e\u5148\u3078\u3068\u7d9a\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"layout-one wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong><strong>Salesforce\u30d8\u30eb\u30d7\u30b5\u30a4\u30c8\u3067\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u5c0e\u5165\u79d8\u8a71\u3068\u30c7\u30fc\u30bf\u57fa\u76e4<\/strong><\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\"><strong><strong>\u81ea\u5df1\u89e3\u6c7a\u738786%\u30a2\u30c3\u30d7\u306e\u821e\u53f0\u88cf<\/strong><\/strong><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/events\/webinars\/form-rss\/5013436\/?d=blog-body-cta-banner1\">\u4eca\u3059\u3050\u898b\u308b<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-one.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-one.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-one.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<p class=\"is-style-section-subheading\"><em>\u3053\u306e\u8a18\u4e8b\u306b\u306f\u3001\u73fe\u5728\u958b\u767a\u4e2d\u3067\u3042\u308a\u307e\u3060\u3054\u5229\u7528\u53ef\u80fd\u3067\u306a\u3044\u30b5\u30fc\u30d3\u30b9\u3084\u6a5f\u80fd\u306b\u95a2\u3059\u308b\u8a00\u53ca\u304c\u542b\u307e\u308c\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u304a\u5ba2\u69d8\u306f\u3001Agentforce\u306e\u8cfc\u5165\u6c7a\u5b9a\u3092\u3001\u5b8c\u5168\u306b\u30ea\u30ea\u30fc\u30b9\u3055\u308c\u5229\u7528\u53ef\u80fd\u306a\u6a5f\u80fd\u306b\u57fa\u3065\u3044\u3066\u884c\u3063\u3066\u304f\u3060\u3055\u3044\u3002<\/em><\/p>\n\n\n\n<div class=\"wp-block-ornament-card\">\n\t<div class=\"wp-block-ornament-card__content\">\n\t\t\n\n<p>\u4ee5\u4e0b\u306e\u300eSalesforce\u6d41Salesforce\u6d3b\u7528\u8853\u300f\u8a18\u4e8b\u306f\u3001\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u304cSalesforce\u306e\u88fd\u54c1\u3092\u3069\u306e\u3088\u3046\u306b\u5229\u7528\u3057\u3066\u6210\u679c\u306b\u3064\u306a\u3052\u3066\u3044\u308b\u304b\u3092\u3054\u7d39\u4ecb\u3057\u3066\u3044\u307e\u3059\u3002Salesforce\u306e\u6d3b\u7528\u65b9\u6cd5\u306b\u3054\u8208\u5473\u306e\u3042\u308b\u304b\u305f\u306f\u305c\u3072\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/www.salesforce.com\/jp\/blog\/category\/salesforce-on-salesforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u25b6&nbsp;\u300eSalesforce\u6d41Salesforce\u6d3b\u7528\u8853\u300f\u8a18\u4e8b\u4e00\u89a7\u30da\u30fc\u30b8\u306f\u3053\u3061\u3089<\/a><\/strong><\/p>\n\n\t<\/div>\n\t<div class=\"wp-block-ornament-card__media\">\n\t\t\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Agentforce\u306e\u6d3b\u7528\u306b\u3088\u308a\u3001\u4eba\u9593\u3068AI\u304c\u5354\u529b\u3057\u3066\u8fc5\u901f\u306a\u56de\u7b54\u3092\u63d0\u4f9b\u3001\u3088\u308a\u591a\u304f\u306e\u6210\u679c\u3082\u305f\u3089\u3057\u307e\u3059\u3002<\/p>\n","protected":false},"author":147,"featured_media":24806,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"686d0fa522fb554e85c3b7d6JP","post_meta_title":"","ai_synopsis":"","footnotes":""},"sf_topic":[],"sf_content_type":[],"blog":[587,594,634,639,776],"coauthors":[788],"class_list":["post-24299","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","blog-products","blog-customer-data-cloud","blog-topic","blog-ai","blog-agentforce"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u300cAgentforce\u300d\u304c100\u4e07\u4ef6\u306e\u30b5\u30dd\u30fc\u30c8\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5bfe\u5fdc\u30023\u3064\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3067\u3055\u3089\u306b\u9032\u5316<\/title>\n<meta name=\"description\" content=\"Agentforce\u306e\u6d3b\u7528\u306b\u3088\u308a\u3001\u4eba\u9593\u3068AI\u304c\u5354\u529b\u3057\u3066\u8fc5\u901f\u306a\u56de\u7b54\u3092\u63d0\u4f9b\u3001\u3088\u308a\u591a\u304f\u306e\u6210\u679c\u3082\u305f\u3089\u3057\u307e\u3059\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u300cAgentforce\u300d\u304c100\u4e07\u4ef6\u306e\u30b5\u30dd\u30fc\u30c8\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5bfe\u5fdc\u30023\u3064\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3067\u3055\u3089\u306b\u9032\u5316\" \/>\n<meta property=\"og:description\" content=\"Agentforce\u306e\u6d3b\u7528\u306b\u3088\u308a\u3001\u4eba\u9593\u3068AI\u304c\u5354\u529b\u3057\u3066\u8fc5\u901f\u306a\u56de\u7b54\u3092\u63d0\u4f9b\u3001\u3088\u308a\u591a\u304f\u306e\u6210\u679c\u3082\u305f\u3089\u3057\u307e\u3059\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SalesforceJapan\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-24T01:10:05+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-24T01:10:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/1Mrequests_e58309.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1440\" \/>\n\t<meta property=\"og:image:height\" content=\"810\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jim Roth\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:description\" content=\"Agentforce\u306e\u6d3b\u7528\u306b\u3088\u308a\u3001\u4eba\u9593\u3068AI\u304c\u5354\u529b\u3057\u3066\u8fc5\u901f\u306a\u56de\u7b54\u3092\u63d0\u4f9b\u3001\u3088\u308a\u591a\u304f\u306e\u6210\u679c\u3082\u305f\u3089\u3057\u307e\u3059\u3002\" \/>\n<meta name=\"twitter:creator\" content=\"@SalesforceJapan\" \/>\n<meta name=\"twitter:site\" content=\"@SalesforceJapan\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"12\u5206\" \/>\n\t<meta name=\"twitter:label3\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data3\" content=\"Jim Roth\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/\"},\"author\":[{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/person\/image\/28793fdab47905ad4c2d61f7eb51c9cc\"}],\"headline\":\"\u300cAgentforce\u300d\u304c100\u4e07\u4ef6\u306e\u30b5\u30dd\u30fc\u30c8\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5bfe\u5fdc\u30023\u3064\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3067\u3055\u3089\u306b\u9032\u5316\",\"datePublished\":\"2025-07-24T01:10:05+00:00\",\"dateModified\":\"2025-07-24T01:10:06+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/\"},\"wordCount\":64,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/1Mrequests_e58309.jpg\",\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/\",\"url\":\"https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/\",\"name\":\"\u300cAgentforce\u300d\u304c100\u4e07\u4ef6\u306e\u30b5\u30dd\u30fc\u30c8\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5bfe\u5fdc\u30023\u3064\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3067\u3055\u3089\u306b\u9032\u5316\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/1Mrequests_e58309.jpg\",\"datePublished\":\"2025-07-24T01:10:05+00:00\",\"dateModified\":\"2025-07-24T01:10:06+00:00\",\"description\":\"Agentforce\u306e\u6d3b\u7528\u306b\u3088\u308a\u3001\u4eba\u9593\u3068AI\u304c\u5354\u529b\u3057\u3066\u8fc5\u901f\u306a\u56de\u7b54\u3092\u63d0\u4f9b\u3001\u3088\u308a\u591a\u304f\u306e\u6210\u679c\u3082\u305f\u3089\u3057\u307e\u3059\u3002\",\"breadcrumb\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/#primaryimage\",\"url\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/1Mrequests_e58309.jpg\",\"contentUrl\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/1Mrequests_e58309.jpg\",\"width\":1440,\"height\":810,\"caption\":\"Agentforce\u306f\u3001\u4eba\u9593\u3068AI\u304c\u5354\u529b\u3057\u3066\u3088\u308a\u591a\u304f\u306e\u6210\u679c\u3092\u4e0a\u3052\u308b\u306e\u3092\u652f\u63f4\u3057\u3001\u3088\u308a\u8fc5\u901f\u306b\u56de\u7b54\u3092\u5f97\u3089\u308c\u308b\u3088\u3046\u306b\u3057\u307e\u3059\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.salesforce.com\/jp\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u300cAgentforce\u300d\u304c100\u4e07\u4ef6\u306e\u30b5\u30dd\u30fc\u30c8\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5bfe\u5fdc\u30023\u3064\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3067\u3055\u3089\u306b\u9032\u5316\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#website\",\"url\":\"https:\/\/www.salesforce.com\/jp\/blog\/\",\"name\":\"Salesforce\",\"description\":\"\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\",\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#organization\"},\"alternateName\":\"Salesforce\u30d6\u30ed\u30b0\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.salesforce.com\/jp\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ja\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#organization\",\"name\":\"Salesforce Japan\",\"url\":\"https:\/\/www.salesforce.com\/jp\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/logo-salesforce.png\",\"contentUrl\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/logo-salesforce.png\",\"width\":300,\"height\":300,\"caption\":\"Salesforce Japan\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/SalesforceJapan\",\"https:\/\/x.com\/SalesforceJapan\",\"https:\/\/www.linkedin.com\/company\/salesforce\/posts\/\",\"https:\/\/www.youtube.com\/channel\/UCEWplP9qrhNjXVggK5W5CvA\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/person\/image\/28793fdab47905ad4c2d61f7eb51c9cc\",\"name\":\"Jim Roth\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/person\/image\/c588ada9448616d4f8122b3266d1b937\",\"url\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/01\/Jim-Roth.jpg?w=150&h=150&crop=1\",\"contentUrl\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/01\/Jim-Roth.jpg?w=150&h=150&crop=1\",\"width\":\"150\",\"height\":\"150\",\"caption\":\"Jim Roth\"},\"description\":\"Jim Roth\u306f\u3001Salesforce \u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u306b\u304a\u3051\u308bCustomer Success\u90e8\u9580\u306e\u8cac\u4efb\u8005\u3067\u3059\u3002 Customer Success \u90e8\u9580\u306f\u3001\u7d71\u5408\u3055\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u3001\u6210\u529f\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u3042\u3089\u3086\u308b Salesforce \u9867\u5ba2\u306e\u30d3\u30b8\u30cd\u30b9\u4fa1\u5024\u3068\u6210\u679c\u3092\u52a0\u901f\u3057\u307e\u3059\u3002 2019\u5e74\u306b Salesforce \u306b\u5165\u793e\u3057\u3066\u4ee5\u6765\u3001Jim\u306f\u304a\u5ba2\u69d8\u306e\u5909\u9769\u3092\u30ea\u30fc\u30c9\u3057\u3066\u304d\u307e\u3057\u305f\u3002\",\"url\":\"https:\/\/www.salesforce.com\/jp\/blog\/author\/jim-roth\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"\u300cAgentforce\u300d\u304c100\u4e07\u4ef6\u306e\u30b5\u30dd\u30fc\u30c8\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5bfe\u5fdc\u30023\u3064\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3067\u3055\u3089\u306b\u9032\u5316","description":"Agentforce\u306e\u6d3b\u7528\u306b\u3088\u308a\u3001\u4eba\u9593\u3068AI\u304c\u5354\u529b\u3057\u3066\u8fc5\u901f\u306a\u56de\u7b54\u3092\u63d0\u4f9b\u3001\u3088\u308a\u591a\u304f\u306e\u6210\u679c\u3082\u305f\u3089\u3057\u307e\u3059\u3002","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/","og_locale":"ja_JP","og_type":"article","og_title":"\u300cAgentforce\u300d\u304c100\u4e07\u4ef6\u306e\u30b5\u30dd\u30fc\u30c8\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5bfe\u5fdc\u30023\u3064\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3067\u3055\u3089\u306b\u9032\u5316","og_description":"Agentforce\u306e\u6d3b\u7528\u306b\u3088\u308a\u3001\u4eba\u9593\u3068AI\u304c\u5354\u529b\u3057\u3066\u8fc5\u901f\u306a\u56de\u7b54\u3092\u63d0\u4f9b\u3001\u3088\u308a\u591a\u304f\u306e\u6210\u679c\u3082\u305f\u3089\u3057\u307e\u3059\u3002","og_url":"https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/","og_site_name":"Salesforce","article_publisher":"https:\/\/www.facebook.com\/SalesforceJapan","article_published_time":"2025-07-24T01:10:05+00:00","article_modified_time":"2025-07-24T01:10:06+00:00","og_image":[{"width":1440,"height":810,"url":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/1Mrequests_e58309.jpg","type":"image\/jpeg"}],"author":"Jim Roth","twitter_card":"summary_large_image","twitter_description":"Agentforce\u306e\u6d3b\u7528\u306b\u3088\u308a\u3001\u4eba\u9593\u3068AI\u304c\u5354\u529b\u3057\u3066\u8fc5\u901f\u306a\u56de\u7b54\u3092\u63d0\u4f9b\u3001\u3088\u308a\u591a\u304f\u306e\u6210\u679c\u3082\u305f\u3089\u3057\u307e\u3059\u3002","twitter_creator":"@SalesforceJapan","twitter_site":"@SalesforceJapan","twitter_misc":{"\u57f7\u7b46\u8005":"","\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"12\u5206","Written by":"Jim Roth"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/#article","isPartOf":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/"},"author":[{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/person\/image\/28793fdab47905ad4c2d61f7eb51c9cc"}],"headline":"\u300cAgentforce\u300d\u304c100\u4e07\u4ef6\u306e\u30b5\u30dd\u30fc\u30c8\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5bfe\u5fdc\u30023\u3064\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3067\u3055\u3089\u306b\u9032\u5316","datePublished":"2025-07-24T01:10:05+00:00","dateModified":"2025-07-24T01:10:06+00:00","mainEntityOfPage":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/"},"wordCount":64,"commentCount":0,"publisher":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/#organization"},"image":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/1Mrequests_e58309.jpg","inLanguage":"ja","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/","url":"https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/","name":"\u300cAgentforce\u300d\u304c100\u4e07\u4ef6\u306e\u30b5\u30dd\u30fc\u30c8\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5bfe\u5fdc\u30023\u3064\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3067\u3055\u3089\u306b\u9032\u5316","isPartOf":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/#primaryimage"},"image":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/1Mrequests_e58309.jpg","datePublished":"2025-07-24T01:10:05+00:00","dateModified":"2025-07-24T01:10:06+00:00","description":"Agentforce\u306e\u6d3b\u7528\u306b\u3088\u308a\u3001\u4eba\u9593\u3068AI\u304c\u5354\u529b\u3057\u3066\u8fc5\u901f\u306a\u56de\u7b54\u3092\u63d0\u4f9b\u3001\u3088\u308a\u591a\u304f\u306e\u6210\u679c\u3082\u305f\u3089\u3057\u307e\u3059\u3002","breadcrumb":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/#primaryimage","url":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/1Mrequests_e58309.jpg","contentUrl":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/1Mrequests_e58309.jpg","width":1440,"height":810,"caption":"Agentforce\u306f\u3001\u4eba\u9593\u3068AI\u304c\u5354\u529b\u3057\u3066\u3088\u308a\u591a\u304f\u306e\u6210\u679c\u3092\u4e0a\u3052\u308b\u306e\u3092\u652f\u63f4\u3057\u3001\u3088\u308a\u8fc5\u901f\u306b\u56de\u7b54\u3092\u5f97\u3089\u308c\u308b\u3088\u3046\u306b\u3057\u307e\u3059"},{"@type":"BreadcrumbList","@id":"https:\/\/www.salesforce.com\/jp\/blog\/support-requests-agentforce\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.salesforce.com\/jp\/blog\/"},{"@type":"ListItem","position":2,"name":"\u300cAgentforce\u300d\u304c100\u4e07\u4ef6\u306e\u30b5\u30dd\u30fc\u30c8\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u5bfe\u5fdc\u30023\u3064\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3067\u3055\u3089\u306b\u9032\u5316"}]},{"@type":"WebSite","@id":"https:\/\/www.salesforce.com\/jp\/blog\/#website","url":"https:\/\/www.salesforce.com\/jp\/blog\/","name":"Salesforce","description":"\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3","publisher":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/#organization"},"alternateName":"Salesforce\u30d6\u30ed\u30b0","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.salesforce.com\/jp\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/www.salesforce.com\/jp\/blog\/#organization","name":"Salesforce Japan","url":"https:\/\/www.salesforce.com\/jp\/blog\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/logo-salesforce.png","contentUrl":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/logo-salesforce.png","width":300,"height":300,"caption":"Salesforce Japan"},"image":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/SalesforceJapan","https:\/\/x.com\/SalesforceJapan","https:\/\/www.linkedin.com\/company\/salesforce\/posts\/","https:\/\/www.youtube.com\/channel\/UCEWplP9qrhNjXVggK5W5CvA"]},{"@type":"Person","@id":"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/person\/image\/28793fdab47905ad4c2d61f7eb51c9cc","name":"Jim Roth","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/person\/image\/c588ada9448616d4f8122b3266d1b937","url":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/01\/Jim-Roth.jpg?w=150&h=150&crop=1","contentUrl":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/01\/Jim-Roth.jpg?w=150&h=150&crop=1","width":"150","height":"150","caption":"Jim Roth"},"description":"Jim Roth\u306f\u3001Salesforce \u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u306b\u304a\u3051\u308bCustomer Success\u90e8\u9580\u306e\u8cac\u4efb\u8005\u3067\u3059\u3002 Customer Success \u90e8\u9580\u306f\u3001\u7d71\u5408\u3055\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u3001\u6210\u529f\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u3042\u3089\u3086\u308b Salesforce \u9867\u5ba2\u306e\u30d3\u30b8\u30cd\u30b9\u4fa1\u5024\u3068\u6210\u679c\u3092\u52a0\u901f\u3057\u307e\u3059\u3002 2019\u5e74\u306b Salesforce \u306b\u5165\u793e\u3057\u3066\u4ee5\u6765\u3001Jim\u306f\u304a\u5ba2\u69d8\u306e\u5909\u9769\u3092\u30ea\u30fc\u30c9\u3057\u3066\u304d\u307e\u3057\u305f\u3002","url":"https:\/\/www.salesforce.com\/jp\/blog\/author\/jim-roth\/"}]}},"jetpack_featured_media_url":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/1Mrequests_e58309.jpg","distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Salesforce","distributor_original_site_url":"https:\/\/www.salesforce.com\/jp\/blog","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/posts\/24299","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/users\/147"}],"replies":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/comments?post=24299"}],"version-history":[{"count":23,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/posts\/24299\/revisions"}],"predecessor-version":[{"id":24889,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/posts\/24299\/revisions\/24889"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/media\/24806"}],"wp:attachment":[{"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/media?parent=24299"}],"wp:term":[{"taxonomy":"sf_topic","embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/sf_topic?post=24299"},{"taxonomy":"sf_content_type","embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/sf_content_type?post=24299"},{"taxonomy":"blog","embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/blog?post=24299"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/coauthors?post=24299"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}