{"id":25103,"date":"2025-08-13T12:00:12","date_gmt":"2025-08-13T03:00:12","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=25103"},"modified":"2025-08-13T12:00:14","modified_gmt":"2025-08-13T03:00:14","slug":"jp-how-to-use-crm-marketing","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/blog\/jp-how-to-use-crm-marketing\/","title":{"rendered":"CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3068\u306f\uff1f\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3084\u6d3b\u7528\u65b9\u6cd5\u3092\u89e3\u8aac"},"content":{"rendered":"\n<p>\u52b9\u679c\u7684\u306a\u9867\u5ba2\u7ba1\u7406\u306e\u65b9\u6cd5\u306e\u3072\u3068\u3064\u3068\u3057\u3066\u6ce8\u76ee\u3055\u308c\u308b\u3001CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u3054\u5b58\u77e5\u3067\u3057\u3087\u3046\u304b\uff1f<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u5206\u91ce\u3067\u6ce8\u76ee\u3055\u308c\u308bCRM\uff08\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff09\u306b\u3064\u3044\u3066\u3001\u57fa\u672c\u7684\u306a\u6982\u8981\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002CRM\u304c\u306a\u305c\u91cd\u8981\u3068\u3055\u308c\u308b\u306e\u304b\u3001\u80cc\u666f\u3084\u5c0e\u5165\u306b\u3088\u308b\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u6574\u7406\u3057\u3001\u5b9f\u969b\u306b\u5c0e\u5165\u3059\u308b\u969b\u306e\u624b\u9806\u3084\u5177\u4f53\u7684\u306a\u65bd\u7b56\u4f8b\u3082\u307e\u3068\u3081\u307e\u3057\u305f\u3002CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306b\u3064\u3044\u3066\u77e5\u308a\u305f\u3044\u65b9\u306f\u3001\u4e0b\u8a18\u3082\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong>CRM\uff08\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff09\u5165\u9580\u30ac\u30a4\u30c9<\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u7121\u6599\u30ac\u30a4\u30c9\u516c\u958b\u4e2d\u3002CRM\u3092\u4f7f\u3046\u3068\u4f55\u304c\u3067\u304d\u308b\u306e\u304b\u3001CRM\u304c\u5fc5\u8981\u306a\u30b5\u30a4\u30f3\u3084\u6226\u7565\u306e\u7acb\u3066\u65b9\u306a\u3069\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_self\" href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/smb\/crm-beginners-guide\/?d=blog-body-cta-banner1\">\u4eca\u3059\u3050\u30ac\u30a4\u30c9\u3092\u8aad\u3080<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"689\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/06\/crm-beginners-guide.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/06\/crm-beginners-guide.png 800w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/06\/crm-beginners-guide.png?w=300&amp;h=258 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/06\/crm-beginners-guide.png?w=768&amp;h=661 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/06\/crm-beginners-guide.png?w=150&amp;h=129 150w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h3>\u76ee\u6b21<\/h3><ul><li><a href=\"#h-crm\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3068\u306f\" data-level=\"2\">CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3068\u306f\uff1f<\/a><\/li><li><a href=\"#h-crm\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u304c\u91cd\u8981\u3068\u3055\u308c\u308b\u80cc\u666f\" data-level=\"2\">CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u304c\u91cd\u8981\u3068\u3055\u308c\u308b\u80cc\u666f<\/a><\/li><li><a href=\"#h-crm\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u30e1\u30ea\u30c3\u30c83\u9078\" data-level=\"2\">CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u30e1\u30ea\u30c3\u30c83\u9078<\/a><\/li><li><a href=\"#h-crm\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u30c7\u30e1\u30ea\u30c3\u30c83\u9078\" data-level=\"2\">CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u30c7\u30e1\u30ea\u30c3\u30c83\u9078<\/a><\/li><li><a href=\"#h-crm\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u57fa\u672c\u7684\u306a\u6d41\u308c\" data-level=\"2\">CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u57fa\u672c\u7684\u306a\u6d41\u308c<\/a><\/li><li><a href=\"#h-crm\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u6d3b\u7528\u3057\u305f\u65bd\u7b56\u4f8b\" data-level=\"2\">CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u6d3b\u7528\u3057\u305f\u65bd\u7b56\u4f8b<\/a><\/li><li><a href=\"#h-ai\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306a\u3089\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u696d\u52d9\u3092\u52b9\u7387\u5316\u3067\u304d\u308b\" data-level=\"2\">AI\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306a\u3089\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u696d\u52d9\u3092\u52b9\u7387\u5316\u3067\u304d\u308b<\/a><\/li><li><a href=\"#h-crm\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3067\u512a\u826f\u9867\u5ba2\u3092\u5897\u3084\u305d\u3046\" data-level=\"2\">CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3067\u512a\u826f\u9867\u5ba2\u3092\u5897\u3084\u305d\u3046<\/a><\/li><\/ul><\/div>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-crm\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3068\u306f\"><strong>CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3068\u306f\uff1f<\/strong><\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d44a29b9ca8&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d44a29b9ca8\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"563\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/jp-how-to-use-crm-marketing-img01.jpg?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-25106\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/jp-how-to-use-crm-marketing-img01.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/jp-how-to-use-crm-marketing-img01.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/jp-how-to-use-crm-marketing-img01.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/jp-how-to-use-crm-marketing-img01.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>CRM\u3068\u306f\u300cCustomer Relationship Management\u300d\u306e\u7565\u3067\u3001\u65e5\u672c\u8a9e\u3067\u306f\u300c\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u300d\u307e\u305f\u306f\u300c\u9867\u5ba2\u95a2\u4fc2\u6027\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u300d\u3068\u547c\u3070\u308c\u307e\u3059\u3002CRM\u306f\u9867\u5ba2\u306e\u81a8\u5927\u306a\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u30fb\u5206\u6790\u3057\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u6df1\u304f\u7406\u89e3\u3057\u3066\u52b9\u679c\u7684\u306b\u6d3b\u7528\u3059\u308b\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u624b\u6cd5\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4f01\u696d\u306fCRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u901a\u3058\u3066\u9867\u5ba2\u60c5\u5831\u3092\u4e00\u5143\u7ba1\u7406\u3057\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3067\u9867\u5ba2\u3068\u306e\u4fe1\u983c\u95a2\u4fc2\u3092\u7bc9\u304d\u307e\u3059\u3002\u8cfc\u5165\u8005\u3092\u30ea\u30d4\u30fc\u30bf\u30fc\u3084\u30d5\u30a1\u30f3\u3078\u3068\u80b2\u3066\u3001\u4f01\u696d\u3068\u9867\u5ba2\u306e\u53cc\u65b9\u306b\u5229\u76ca\u3092\u3082\u305f\u3089\u3059\u3053\u3068\u3092\u76ee\u6307\u3059\u306e\u304c\u76ee\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<p>CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u57fa\u672c\u7684\u306a\u8003\u3048\u65b9\u3068\u3057\u3066\u306f\u3001\u58f2\u4e0a\u3092\u300c\u5ba2\u6570\u300d\u3068\u300c\u5ba2\u5358\u4fa1\u300d\u306b\u5206\u89e3\u3057\u307e\u3059\u3002\u5ba2\u5358\u4fa1\u3092\u300c\u6765\u5e97\u56de\u6570\u300d\u00d7\u300c1\u56de\u3042\u305f\u308a\u306e\u8cfc\u5165\u70b9\u6570\u300d\u00d7\u300c1\u70b9\u3042\u305f\u308a\u306e\u5358\u4fa1\u300d\u3068\u3001\u639b\u3051\u5408\u308f\u305b\u3067\u6349\u3048\u308b\u3053\u3068\u3067\u3001\u52b9\u679c\u7684\u306a\u65bd\u7b56\u3092\u691c\u8a0e\u3057\u307e\u3059\u3002\u7406\u89e3\u3092\u6df1\u3081\u305f\u3044\u65b9\u306f\u3001\u4e0b\u8a18\u306eCRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u5165\u9580\u30ac\u30a4\u30c9\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong>CRM\uff08\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff09\u5165\u9580\u30ac\u30a4\u30c9<\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u7121\u6599\u30ac\u30a4\u30c9\u516c\u958b\u4e2d\u3002CRM\u3092\u4f7f\u3046\u3068\u4f55\u304c\u3067\u304d\u308b\u306e\u304b\u3001CRM\u304c\u5fc5\u8981\u306a\u30b5\u30a4\u30f3\u3084\u6226\u7565\u306e\u7acb\u3066\u65b9\u306a\u3069\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_self\" href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/smb\/crm-beginners-guide\/?d=blog-body-cta-banner2\">\u4eca\u3059\u3050\u30ac\u30a4\u30c9\u3092\u8aad\u3080<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"689\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/06\/crm-beginners-guide.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/06\/crm-beginners-guide.png 800w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/06\/crm-beginners-guide.png?w=300&amp;h=258 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/06\/crm-beginners-guide.png?w=768&amp;h=661 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/06\/crm-beginners-guide.png?w=150&amp;h=129 150w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-crm\u3068sfa\u306e\u9055\u3044\"><strong>CRM\u3068SFA\u306e\u9055\u3044<\/strong><\/h3>\n\n\n\n<p>SFA\uff08Sales Force 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href=\"https:\/\/www.salesforce.com\/jp\/hub\/sales\/sfa-merit\/\" target=\"_blank\" rel=\"noreferrer noopener\">SFA\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u306f\uff1f\u5f97\u3089\u308c\u308b\u52b9\u679c\u3084\u5c0e\u5165\u624b\u9806\u3092\u89e3\u8aac<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-crm\u3068ma\u306e\u9055\u3044\"><strong>CRM\u3068MA\u306e\u9055\u3044<\/strong><\/h3>\n\n\n\n<p>MA\uff08Marketing Automation\uff09\u306f\u3001\u898b\u8fbc\u307f\u9867\u5ba2\u306e\u7372\u5f97\uff08\u30ea\u30fc\u30c9\uff09\u304b\u3089\u7372\u5f97\u3084\u80b2\u6210\u3001\u9078\u5225\u307e\u3067\u3092\u81ea\u52d5\u5316\u3057\u3001\u52b9\u7387\u7684\u306b\u8cfc\u8cb7\u3084\u5546\u8ac7\u3078\u3064\u306a\u3052\u308b\u305f\u3081\u306e\u4ed5\u7d44\u307f\u3067\u3059\u3002\u5177\u4f53\u4f8b\u3068\u3057\u3066\u306f\u3001\u30ea\u30fc\u30c9\u60c5\u5831\u3084\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u6a5f\u80fd\u3001\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u7ba1\u7406\u3001\u30b7\u30ca\u30ea\u30aa\u8a2d\u8a08\u306a\u3069\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4e00\u65b9CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306f\u3001\u5546\u8ac7\u6210\u7acb\u5f8c\u306e\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u9577\u671f\u7684\u306b\u7ba1\u7406\u30fb\u5f37\u5316\u3059\u308b\u305f\u3081\u306e\u3082\u306e\u3067\u3059\u3002\u65e2\u5b58\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u5411\u4e0a\u3084\u30ea\u30d4\u30fc\u30c8\u306b\u3064\u306a\u3052\u308b\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002MA\u306f\u300c\u898b\u8fbc\u307f\u5ba2\u5411\u3051\u300d\u3001CRM\u306f\u300c\u65e2\u5b58\u5ba2\u5411\u3051\u300d\u3068\u3044\u3048\u308b\u3067\u3057\u3087\u3046\u3002MA\u306b\u3064\u3044\u3066\u7406\u89e3\u3092\u6df1\u3081\u305f\u3044\u65b9\u306f\u3001\u4e0b\u8a18\u306e\u8a18\u4e8b\u3082\u3042\u308f\u305b\u3066\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p><strong>\u95a2\u9023\u8a18\u4e8b<\/strong>\uff1a<a href=\"https:\/\/www.salesforce.com\/jp\/resources\/articles\/marketing\/what-is-ma\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\uff08MA\uff09\u3068\u306f\uff1f\u57fa\u672c\u304b\u3089\u9078\u3073\u65b9\u306e\u30dd\u30a4\u30f3\u30c8\u307e\u3067\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-crm\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u304c\u91cd\u8981\u3068\u3055\u308c\u308b\u80cc\u666f\"><strong>CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u304c\u91cd\u8981\u3068\u3055\u308c\u308b\u80cc\u666f<\/strong><\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d44a29bb16d&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d44a29bb16d\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"563\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/jp-how-to-use-crm-marketing-img02.jpg?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-25108\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/jp-how-to-use-crm-marketing-img02.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/jp-how-to-use-crm-marketing-img02.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/jp-how-to-use-crm-marketing-img02.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/jp-how-to-use-crm-marketing-img02.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>\u8fd1\u5e74\u3001CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u304c\u91cd\u8981\u8996\u3055\u308c\u3066\u3044\u308b\u80cc\u666f\u306b\u306f\u3001\u9867\u5ba2\u30cb\u30fc\u30ba\u306e\u591a\u69d8\u5316\u3068\u30c7\u30b8\u30bf\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u6025\u901f\u306a\u9032\u5316\u304c\u3042\u308a\u307e\u3059\u3002\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u3068\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u306e\u666e\u53ca\u306b\u3088\u308a\u3001\u9867\u5ba2\u306f\u81a8\u5927\u306a\u60c5\u5831\u306b\u63a5\u3057\u3001\u591a\u69d8\u306a\u9078\u629e\u80a2\u306e\u306a\u304b\u304b\u3089\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u9078\u3076\u6642\u4ee3\u3068\u306a\u308a\u307e\u3057\u305f\u3002\u3053\u306e\u3088\u3046\u306a\u72b6\u6cc1\u4e0b\u3067\u306f\u3001\u500b\u3005\u306e\u30cb\u30fc\u30ba\u3092\u7684\u78ba\u306b\u628a\u63e1\u3057\u3064\u3064\u3001\u9069\u5207\u306b\u30a2\u30d7\u30ed\u30fc\u30c1\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>CRM\u30c4\u30fc\u30eb\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u4e0a\u306e\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u52b9\u7387\u3088\u304f\u53ce\u96c6\u30fb\u5206\u6790\u3067\u304d\u3001\u5bfe\u9762\u305b\u305a\u3068\u3082\u884c\u52d5\u50be\u5411\u3084\u30cb\u30fc\u30ba\u306e\u6df1\u6398\u308a\u304c\u53ef\u80fd\u3067\u3059\u3002\u5e02\u5834\u306e\u5909\u5316\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u6349\u3048\u3089\u308c\u308b\u305f\u3081\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u3092\u5b9f\u73fe\u3057\u3084\u3059\u304f\u306a\u308b\u70b9\u3082\u3001CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u304c\u91cd\u8996\u3055\u308c\u308b\u5927\u304d\u306a\u7406\u7531\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-crm\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u30e1\u30ea\u30c3\u30c83\u9078\"><strong>CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u30e1\u30ea\u30c3\u30c83\u9078<\/strong><\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d44a29bbe3e&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d44a29bbe3e\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"563\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/jp-how-to-use-crm-marketing-img03.jpg?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-25109\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/jp-how-to-use-crm-marketing-img03.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/jp-how-to-use-crm-marketing-img03.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/jp-how-to-use-crm-marketing-img03.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/jp-how-to-use-crm-marketing-img03.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>\u9867\u5ba2\u30cb\u30fc\u30ba\u304c\u591a\u69d8\u5316\u3059\u308b\u306a\u304b\u3001CRM\u3092\u6d3b\u7528\u3057\u305f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u304c\u6ce8\u76ee\u3092\u96c6\u3081\u3066\u3044\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u57fa\u672c\u3092\u8e0f\u307e\u3048\u3001\u6d3b\u7528\u306b\u3088\u3063\u3066\u5f97\u3089\u308c\u308b\u4e3b\u306a\u30e1\u30ea\u30c3\u30c8\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" 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class=\"wp-block-heading\" id=\"h-crm\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u6d3b\u7528\u3057\u305f\u65bd\u7b56\u4f8b\"><strong>CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u6d3b\u7528\u3057\u305f\u65bd\u7b56\u4f8b<\/strong><\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d44a29c0856&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d44a29c0856\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"563\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/jp-how-to-use-crm-marketing-img06.jpg?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-25112\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/jp-how-to-use-crm-marketing-img06.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/jp-how-to-use-crm-marketing-img06.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/jp-how-to-use-crm-marketing-img06.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/jp-how-to-use-crm-marketing-img06.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>\u3053\u3053\u3067\u306f\u3001CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3067\u91cd\u8981\u306a\u5206\u6790\u624b\u6cd5\u3084\u5177\u4f53\u7684\u306a\u65bd\u7b56\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002\u52b9\u679c\u7684\u306a\u9867\u5ba2\u5bfe\u5fdc\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u62bc\u3055\u3048\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u30e1\u30eb\u30de\u30ac\u306e\u914d\u4fe1\"><strong>\u30e1\u30eb\u30de\u30ac\u306e\u914d\u4fe1<\/strong><\/h3>\n\n\n\n<p>\u30bb\u30b0\u30e1\u30f3\u30c8\u5225\u306b\u9867\u5ba2\u3092\u5206\u985e\u3057\u3066\u5b9f\u65bd\u3059\u308b\u30e1\u30fc\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306f\u3001CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u91cd\u8981\u306a\u65bd\u7b56\u306e\u3072\u3068\u3064\u3067\u3059\u3002\u5b9a\u671f\u7684\u306a\u30e1\u30eb\u30de\u30ac\u914d\u4fe1\u3084\u8cfc\u5165\u5c65\u6b74\u3001\u884c\u52d5\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3001\u8cfc\u8cb7\u610f\u6b32\u306e\u9ad8\u3044\u5c64\u306b\u76f4\u63a5\u30a2\u30d7\u30ed\u30fc\u30c1\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305f\u3068\u3048\u3070\u3001\u904e\u53bb\u306b\u5931\u6ce8\u3057\u305f\u9867\u5ba2\u3078\u306e\u7121\u6599\u76f8\u8ac7\u6848\u5185\u3084\u3001\u8cfc\u5165\u304b\u3089\u9060\u306e\u3044\u305f\u9867\u5ba2\u3078\u306e\u30af\u30fc\u30dd\u30f3\u914d\u4fe1\u306a\u3069\u304c\u52b9\u679c\u7684\u3067\u3059\u3002\u591a\u304f\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u4e00\u6589\u914d\u4fe1\u3059\u308b\u3088\u308a\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u7d5e\u3063\u305f\u914d\u4fe1\u306e\u307b\u3046\u304c\u30e1\u30fc\u30eb\u306e\u958b\u5c01\u7387\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-web\u5e83\u544a\u914d\u4fe1-\u30a2\u30c9\u30ec\u30b5\u30d6\u30eb\u5e83\u544a\"><strong>Web\u5e83\u544a\u914d\u4fe1\u30fb\u30a2\u30c9\u30ec\u30b5\u30d6\u30eb\u5e83\u544a<\/strong><\/h3>\n\n\n\n<p>CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3067\u306f\u3001Web\u5e83\u544a\u306e\u6700\u9069\u5316\u3082\u91cd\u8981\u3067\u3059\u3002\u30a2\u30c9\u30ec\u30b6\u30d6\u30eb\u5e83\u544a\u306f\u3001CRM\u306b\u84c4\u7a4d\u3055\u308c\u305f\u8cfc\u8cb7\u5c65\u6b74\u3084\u884c\u52d5\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3001\u7279\u5b9a\u306e\u9867\u5ba2\u306b\u30bf\u30fc\u30b2\u30c6\u30a3\u30f3\u30b0\u3067\u304d\u308b\u5e83\u544a\u624b\u6cd5\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30a2\u30c9\u30ec\u30b6\u30d6\u30eb\u5e83\u544a\u306a\u3089\u3001\u7121\u4f5c\u70ba\u306a\u30ea\u30b9\u30c6\u30a3\u30f3\u30b0\u5e83\u544a\u306b\u6bd4\u3079\u3001\u7684\u78ba\u306a\u30bf\u30fc\u30b2\u30c3\u30c8\u3078\u914d\u4fe1\u3067\u304d\u307e\u3059\u3002\u5e83\u544a\u8cbb\u306e\u7121\u99c4\u3092\u6e1b\u3089\u3057\u3001\u58f2\u4e0a\u3078\u306e\u8ca2\u732e\u5ea6\u3084\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\u306e\u5411\u4e0a\u304c\u671f\u5f85\u3067\u304d\u308b\u306e\u3082\u7279\u5fb4\u3067\u3059\u3002\u30a2\u30c9\u30ec\u30b6\u30d6\u30eb\u5e83\u544a\u306f\u3001\u52b9\u7387\u7684\u306b\u9867\u5ba2\u3068\u306e\u63a5\u70b9\u3092\u5897\u3084\u3057\u305f\u3044\u5834\u5408\u306b\u52b9\u679c\u7684\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u30bb\u30df\u30ca\u30fc\u306e\u958b\u50ac\"><strong>\u30bb\u30df\u30ca\u30fc\u306e\u958b\u50ac<\/strong><\/h3>\n\n\n\n<p>\u5171\u901a\u306e\u8ab2\u984c\u89e3\u6c7a\u3084\u3001\u77e5\u8b58\u63d0\u4f9b\u3092\u76ee\u7684\u3068\u3057\u305f\u30bb\u30df\u30ca\u30fc\u306e\u958b\u50ac\u306f\u3001\u65e2\u5b58\u9867\u5ba2\u306e\u80b2\u6210\u3084\u65b0\u898f\u9867\u5ba2\u7372\u5f97\u306b\u52b9\u679c\u7684\u3067\u3059\u3002\u9867\u5ba2\u3068\u306e\u9577\u671f\u7684\u306a\u95a2\u4fc2\u7dad\u6301\u306b\u306f\u3001\u6709\u76ca\u306a\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u95a2\u5fc3\u3092\u6301\u7d9a\u3055\u305b\u308b\u3053\u3068\u304c\u91cd\u8981\u3068\u3044\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u30bb\u30df\u30ca\u30fc\u53c2\u52a0\u8005\u306f\u3059\u3067\u306b\u81ea\u793e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u5fc3\u304c\u3042\u308a\u3001\u8ab2\u984c\u3092\u62b1\u3048\u3066\u3044\u308b\u3053\u3068\u304c\u591a\u3044\u305f\u3081\u3001\u4fa1\u5024\u8a34\u6c42\u304c\u4f1d\u308f\u308a\u3084\u3059\u304f\u8cfc\u8cb7\u4fc3\u9032\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u8fd1\u5e74\u306f\u30aa\u30f3\u30e9\u30a4\u30f3\u958b\u50ac\u3082\u5897\u3048\u3001\u5168\u56fd\u5404\u5730\u306e\u9867\u5ba2\u304b\u3089\u306e\u52b9\u7387\u7684\u306a\u30d5\u30a9\u30ed\u30fc\u304c\u53ef\u80fd\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\"><strong>\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb<\/strong><\/h3>\n\n\n\n<p>CRM\u306b\u84c4\u7a4d\u3055\u308c\u305f\u9867\u5ba2\u3092\u5bfe\u8c61\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u6e80\u8db3\u5ea6\u3084\u8ab2\u984c\u304c\u660e\u78ba\u306b\u306a\u308a\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001Web\u4e0a\u306e\u30c4\u30fc\u30eb\u3092\u4f7f\u3048\u3070\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u4f5c\u6210\u3084\u96c6\u8a08\u304c\u52b9\u7387\u5316\u3055\u308c\u307e\u3059\u3002\u30a2\u30f3\u30b1\u30fc\u30c8\u7d50\u679c\u306f\u3001\u30af\u30e9\u30a6\u30c9\u3067\u4e00\u5143\u7ba1\u7406\u3055\u308c\u793e\u5185\u5171\u6709\u3082\u5bb9\u6613\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u533f\u540d\u56de\u7b54\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u6b63\u76f4\u306a\u610f\u898b\u3092\u5f15\u304d\u51fa\u3057\u3084\u3059\u304f\u306a\u308b\u305f\u3081\u3001\u6c0f\u540d\u3084\u30e1\u30fc\u30eb\u306f\u4efb\u610f\u5165\u529b\u304c\u671b\u307e\u3057\u3044\u3067\u3057\u3087\u3046\u3002\u30a2\u30f3\u30b1\u30fc\u30c8\u4f5c\u6210\u6642\u306f\u76ee\u7684\u3092\u660e\u78ba\u306b\u3057\u3001\u8cea\u554f\u306f\u30b7\u30f3\u30d7\u30eb\u3067\u6570\u3092\u7d5e\u308b\u3053\u3068\u304c\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-ai\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306a\u3089\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u696d\u52d9\u3092\u52b9\u7387\u5316\u3067\u304d\u308b\"><strong>AI\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306a\u3089\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u696d\u52d9\u3092\u52b9\u7387\u5316\u3067\u304d\u308b<\/strong><\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d44a29c28e5&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d44a29c28e5\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"563\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/jp-how-to-use-crm-marketing-img07.jpg?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-25113\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/jp-how-to-use-crm-marketing-img07.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/jp-how-to-use-crm-marketing-img07.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/jp-how-to-use-crm-marketing-img07.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/jp-how-to-use-crm-marketing-img07.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>Salesforce\u306e\u300c<a href=\"https:\/\/www.salesforce.com\/jp\/agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>\u300d\u306f\u9867\u5ba2\u3054\u3068\u306e\u5c5e\u6027\u3084\u884c\u52d5\u30c7\u30fc\u30bf\u3092\u3082\u3068\u306b\u3001\u6700\u9069\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5bfe\u5fdc\u3084\u63d0\u6848\u3092\u5b9f\u884c\u3059\u308bAI\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u65b0\u6a5f\u80fd\u300cAgentforce 2dx\u300d\u306b\u3088\u308a\u3001Salesforce Lightning\u3084\u30e2\u30d0\u30a4\u30eb\u3001Slack\u306a\u3069\u3068\u9023\u643a\u3057\u3001CRM\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u305f\u52d5\u7684\u306a\u610f\u601d\u6c7a\u5b9a\u3084\u30a2\u30af\u30b7\u30e7\u30f3\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3057\u305f\u3002\u9867\u5ba2\u306e\u8cfc\u8cb7\u610f\u6b32\u304c\u9ad8\u307e\u308b\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u898b\u8a08\u3089\u3044\u3001\u304a\u3059\u3059\u3081\u30b5\u30fc\u30d3\u30b9\u3092\u81ea\u52d5\u914d\u4fe1\u3057\u305f\u308a\u300124\u6642\u9593\u4f53\u5236\u3067\u8cea\u554f\u306b\u5bfe\u5fdc\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u5f37\u5316\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u8cfc\u5165\u5f8c\u3082\u3001AI\u304c\u30ea\u30d4\u30fc\u30c8\u7387\u5411\u4e0a\u3092\u652f\u63f4\u3057\u3001\u62c5\u5f53\u8005\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u307e\u3059\u3002\u53d6\u5f15\u5148\u3084\u898b\u8fbc\u307f\u5ba2\u306e\u8abf\u67fb\u3001\u5546\u8ac7\u30af\u30ed\u30fc\u30ba\u30d7\u30e9\u30f3\u306e\u4f5c\u6210\u306a\u3069\u306e\u696d\u52d9\u3082\u81ea\u52d5\u5316\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p>CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u52b9\u679c\u7684\u306b\u5b9f\u65bd\u3057\u305f\u3044\u65b9\u306f\u3001AI\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306e\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u3066\u307f\u3066\u306f\u3044\u304b\u304c\u3067\u3057\u3087\u3046\u304b\uff1f<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-crm\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3067\u512a\u826f\u9867\u5ba2\u3092\u5897\u3084\u305d\u3046\"><strong>CRM\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3067\u512a\u826f\u9867\u5ba2\u3092\u5897\u3084\u305d\u3046<\/strong><\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d44a29c38e4&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d44a29c38e4\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"563\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/jp-how-to-use-crm-marketing-img08.jpg?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-25114\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/jp-how-to-use-crm-marketing-img08.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/jp-how-to-use-crm-marketing-img08.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/jp-how-to-use-crm-marketing-img08.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/07\/jp-how-to-use-crm-marketing-img08.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>CRM\uff08\u30ab\u30b9\u30bf\u30de\u30fc \u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u30b7\u30c3\u30d7 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