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class=\"wp-block-list\">\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<\/li>\n\n\n\n<li>\u30af\u30ec\u30fc\u30e0\u306e\u6e1b\u5c11<\/li>\n\n\n\n<li>\u30ea\u30d4\u30fc\u30bf\u30fc\u30fb\u7d39\u4ecb\u9867\u5ba2\u306e\u5897\u52a0<\/li>\n\n\n\n<li>\u30d6\u30e9\u30f3\u30c9\u4fa1\u5024\u306e\u5411\u4e0a<\/li>\n<\/ul>\n\n\n\n<p>\u63a5\u5ba2\u3084\u30b5\u30dd\u30fc\u30c8\u306e\u5834\u9762\u3067\u3053\u306e\u30b9\u30ad\u30eb\u3092\u6d3b\u304b\u305b\u3070\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u5927\u304d\u306a\u7af6\u4e89\u529b\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5c5e\u4eba\u7684\u306a\u5bfe\u5fdc\u3067\u7d42\u308f\u3089\u305b\u305a\u3001\u30c1\u30fc\u30e0\u5168\u4f53\u3067\u5bfe\u5fdc\u54c1\u8cea\u3092\u5e95\u4e0a\u3052\u3059\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p><strong>\u95a2\u9023\u8a18\u4e8b<\/strong>\uff1a<a href=\"https:\/\/www.salesforce.com\/jp\/resources\/articles\/service\/touchpoint\/\">\u9867\u5ba2\u63a5\u70b9\uff08\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\uff09\u3068\u306f\uff1f\u5f37\u5316\u306e\u91cd\u8981\u6027\u3068\u65b9\u6cd5\u3092\u89e3\u8aac <\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u9867\u5ba2\u5bfe\u5fdc\u304c\u4f01\u696d\u306b\u91cd\u8981\u306a\u7406\u7531\">\u9867\u5ba2\u5bfe\u5fdc\u304c\u4f01\u696d\u306b\u91cd\u8981\u306a\u7406\u7531<\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69ee35d0c480b&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69ee35d0c480b\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"667\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/08\/jp-what-is-customer-service-img02.jpg?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-25367\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/08\/jp-what-is-customer-service-img02.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/08\/jp-what-is-customer-service-img02.jpg?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/08\/jp-what-is-customer-service-img02.jpg?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/08\/jp-what-is-customer-service-img02.jpg?w=150&amp;h=100 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" 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class=\"wp-block-heading\" id=\"h-\u9867\u5ba2\u5bfe\u5fdc\u306b\u5fc5\u8981\u306a3\u3064\u306e\u30b9\u30ad\u30eb\">\u9867\u5ba2\u5bfe\u5fdc\u306b\u5fc5\u8981\u306a3\u3064\u306e\u30b9\u30ad\u30eb<\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69ee35d0c542c&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69ee35d0c542c\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"667\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/08\/jp-what-is-customer-service-img03.jpg?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-25368\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/08\/jp-what-is-customer-service-img03.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/08\/jp-what-is-customer-service-img03.jpg?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/08\/jp-what-is-customer-service-img03.jpg?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/08\/jp-what-is-customer-service-img03.jpg?w=150&amp;h=100 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>\u9867\u5ba2\u5bfe\u5fdc\u3092\u9069\u5207\u306b\u884c\u3046\u305f\u3081\u306b\u306f\u30013\u3064\u306e\u57fa\u672c\u30b9\u30ad\u30eb\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5177\u4f53\u7684\u306b\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\u9867\u5ba2\u3078\u306e\u30d2\u30a2\u30ea\u30f3\u30b0\u529b<\/li>\n\n\n\n<li>\u81ea\u793e\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u7406\u89e3\u529b<\/li>\n\n\n\n<li>\u30d3\u30b8\u30cd\u30b9\u30de\u30ca\u30fc<\/li>\n<\/ol>\n\n\n\n<p>\u3069\u308c\u304b\u3072\u3068\u3064\u6b20\u3051\u3066\u3082\u52b9\u679c\u7684\u306a\u5bfe\u5fdc\u306b\u3064\u306a\u304c\u308a\u306b\u304f\u304f\u3001\u7dcf\u5408\u7684\u306b\u78e8\u3044\u3066\u3044\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4ee5\u4e0b\u3067\u3001\u305d\u308c\u305e\u308c\u306e\u30b9\u30ad\u30eb\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u9867\u5ba2\u3078\u306e\u30d2\u30a2\u30ea\u30f3\u30b0\u529b\">\u9867\u5ba2\u3078\u306e\u30d2\u30a2\u30ea\u30f3\u30b0\u529b<\/h3>\n\n\n\n<p>\u9867\u5ba2\u5bfe\u5fdc\u306b\u304a\u3044\u3066\u91cd\u8981\u306a\u306e\u304c\u3001\u9867\u5ba2\u306e\u8981\u671b\u3084\u8ab2\u984c\u3092\u6b63\u3057\u304f\u628a\u63e1\u3059\u308b\u30d2\u30a2\u30ea\u30f3\u30b0\u529b\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30d2\u30a2\u30ea\u30f3\u30b0\u3092\u884c\u3046\u969b\u306f\u3001\u30aa\u30fc\u30d7\u30f3\u30af\u30a8\u30b9\u30c1\u30e7\u30f3\uff08\u81ea\u7531\u56de\u7b54\uff09\u3068\u30af\u30ed\u30fc\u30ba\u30c9\u30af\u30a8\u30b9\u30c1\u30e7\u30f3\uff08\u9078\u629e\u5f0f\uff09\u3092\u4f7f\u3044\u5206\u3051\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-header-highlight\"><table><thead><tr><th>\u30aa\u30fc\u30d7\u30f3\u30af\u30a8\u30b9\u30c1\u30e7\u30f3\uff08\u81ea\u7531\u56de\u7b54\uff09<\/th><th>\u30af\u30ed\u30fc\u30ba\u30c9\u30af\u30a8\u30b9\u30c1\u30e7\u30f3\uff08\u9078\u629e\u5f0f)<\/th><\/tr><\/thead><tbody><tr><td>\u3053\u306e\u5546\u54c1\u3092\u4f7f\u3063\u3066\u3069\u3046\u611f\u3058\u307e\u3057\u305f\u304b\uff1f<\/td><td>\u3053\u306e\u5546\u54c1\u306b\u6e80\u8db3\u3057\u3066\u3044\u307e\u3059\u304b\uff1f\uff08\u306f\u3044\/\u3044\u3044\u3048\uff09<\/td><\/tr><tr><td>\u8ee2\u8077\u3057\u3066\u826f\u304b\u3063\u305f\u70b9\u306f\u4f55\u3067\u3059\u304b\uff1f<\/td><td>\u8ee2\u8077\u3057\u3066\u6e80\u8db3\u3057\u3066\u3044\u307e\u3059\u304b\uff1f\uff08\u306f\u3044\/\u3044\u3044\u3048\uff09<\/td><\/tr><tr><td>\u30a4\u30d9\u30f3\u30c8\u3067\u5370\u8c61\u306b\u6b8b\u3063\u305f\u3053\u3068\u3092\u6559\u3048\u3066\u304f\u3060\u3055\u3044<\/td><td>\u30a4\u30d9\u30f3\u30c8\u306f\u697d\u3057\u304b\u3063\u305f\u3067\u3059\u304b\uff1f\uff08\u306f\u3044\/\u3044\u3044\u3048\uff09<\/td><\/tr><tr><td>\u3053\u306e\u30b5\u30fc\u30d3\u30b9\u306b\u6539\u5584\u70b9\u304c\u3042\u308b\u3068\u3059\u308c\u3070\u4f55\u3067\u3059\u304b\uff1f<\/td><td>\u3053\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u307e\u305f\u5229\u7528\u3057\u305f\u3044\u3067\u3059\u304b\uff1f\uff08\u306f\u3044\/\u3044\u3044\u3048\uff09<\/td><\/tr><tr><td>\u62c5\u5f53\u8005\u306e\u5bfe\u5fdc\u306b\u3064\u3044\u3066\u3001\u611f\u3058\u305f\u3053\u3068\u3092\u3054\u81ea\u7531\u306b\u304a\u66f8\u304d\u304f\u3060\u3055\u3044<\/td><td>\u62c5\u5f53\u8005\u306e\u5bfe\u5fdc\u306b\u6e80\u8db3\u3057\u307e\u3057\u305f\u304b\uff1f\uff08\u6e80\u8db3\/\u3084\u3084\u6e80\u8db3\/\u4e0d\u6e80\uff09<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>\u805e\u304d\u53d6\u308a\u304c\u4e0d\u5341\u5206\u3060\u3068\u8aa4\u89e3\u304c\u751f\u3058\u3001\u30df\u30b9\u3084\u4e0d\u6e80\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u300c\u305d\u3046\u3060\u3063\u305f\u306e\u3067\u3059\u306d\u300d\u300c\u306a\u308b\u307b\u3069\u300d\u3068\u3044\u3063\u305f\u5171\u611f\u7684\u306a\u76f8\u69cc\u3084\u3001\u6c88\u9ed9\u3092\u6050\u308c\u305a\u3058\u3063\u304f\u308a\u50be\u8074\u3059\u308b\u59ff\u52e2\u3082\u4fe1\u983c\u69cb\u7bc9\u306b\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30d2\u30a2\u30ea\u30f3\u30b0\u529b\u3092\u9ad8\u3081\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u6f5c\u5728\u30cb\u30fc\u30ba\u3092\u5f15\u304d\u51fa\u3057\u3001\u3088\u308a\u9069\u5207\u306a\u63d0\u6848\u3084\u89e3\u6c7a\u7b56\u304c\u751f\u307e\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u95a2\u9023\u8a18\u4e8b<\/strong>\uff1a<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/customer-analysis-techniqe\/\">\u9867\u5ba2\u5206\u6790\u3068\u306f\uff1f7\u3064\u306e\u624b\u6cd5\u3068\u9032\u3081\u308b\u624b\u9806\u3001\u6d3b\u7528\u3067\u304d\u308b\u30c4\u30fc\u30eb\u306b\u3064\u3044\u3066\u89e3\u8aac<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u81ea\u793e\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u7406\u89e3\u529b\">\u81ea\u793e\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u7406\u89e3\u529b<\/h3>\n\n\n\n<p>\u9867\u5ba2\u306b\u4fe1\u983c\u3055\u308c\u308b\u5bfe\u5fdc\u3092\u884c\u3046\u306b\u306f\u3001\u81ea\u793e\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u6df1\u3044\u7406\u89e3\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u66d6\u6627\u306a\u56de\u7b54\u3084\u8aa4\u89e3\u3092\u62db\u304f\u8aac\u660e\u306f\u3001\u4fe1\u983c\u306e\u640d\u5931\u306b\u3064\u306a\u304c\u308b\u304b\u3089\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3068\u304f\u306bBtoB\u9818\u57df\u3067\u306f\u3001\u9867\u5ba2\u306e\u696d\u754c\u77e5\u8b58\u3084\u30d3\u30b8\u30cd\u30b9\u80cc\u666f\u3092\u8e0f\u307e\u3048\u305f\u5c02\u9580\u7684\u306a\u56de\u7b54\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u30b5\u30fc\u30d3\u30b9\u305d\u306e\u3082\u306e\u3060\u3051\u3067\u306a\u304f\u3001\u7af6\u5408\u3068\u306e\u9055\u3044\u3084\u5e02\u5834\u30c8\u30ec\u30f3\u30c9\u3082\u628a\u63e1\u3057\u3066\u304a\u304f\u3053\u3068\u3067\u3001\u4ed6\u793e\u306b\u306f\u306a\u3044\u63d0\u6848\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u7406\u89e3\u529b\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u30dd\u30a4\u30f3\u30c8\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-header-highlight\"><table><thead><tr><th>\u30dd\u30a4\u30f3\u30c8<\/th><th>\u5185\u5bb9<\/th><\/tr><\/thead><tbody><tr><td>\u30b5\u30fc\u30d3\u30b9\u306e\u300c\u76ee\u7684\u300d<\/td><td>\u306a\u305c\u305d\u306e\u30b5\u30fc\u30d3\u30b9\u304c\u5b58\u5728\u3059\u308b\u306e\u304b\uff08\u8ab2\u984c\u89e3\u6c7a\u306e\u80cc\u666f\uff09<\/td><\/tr><tr><td>\u63d0\u4f9b\u4fa1\u5024\uff08\u30d9\u30cd\u30d5\u30a3\u30c3\u30c8\uff09<\/td><td>\u30e6\u30fc\u30b6\u30fc\u306b\u3068\u3063\u3066\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308b\u304b\uff08\u60a9\u307f\u304c\u3069\u3046\u89e3\u6c7a\u3055\u308c\u308b\u304b\uff09<\/td><\/tr><tr><td>\u30bf\u30fc\u30b2\u30c3\u30c8\uff08\u8ab0\u5411\u3051\uff1f\uff09<\/td><td>\u5e74\u9f62\u30fb\u8077\u696d\u30fb\u8ab2\u984c\u306a\u3069\u3001\u3069\u306e\u3088\u3046\u306a\u4eba\u306b\u4f7f\u3063\u3066\u3082\u3089\u3044\u305f\u3044\u304b<\/td><\/tr><tr><td>\u7af6\u5408\u3068\u306e\u9055\u3044\uff08\u5f37\u307f\uff09<\/td><td>\u4ed6\u793e\u3068\u6bd4\u3079\u3066\u4f55\u304c\u512a\u308c\u3066\u3044\u308b\u304b\u3001\u72ec\u81ea\u6027\u306f\u4f55\u304b<\/td><\/tr><tr><td>\u5177\u4f53\u7684\u306a\u6a5f\u80fd\u30fb\u6599\u91d1\u30fb\u5c0e\u5165\u306e\u6d41\u308c<\/td><td>\u30b5\u30fc\u30d3\u30b9\u306e\u4e2d\u8eab\u3092\u6b63\u3057\u304f\u7406\u89e3\u3059\u308b\uff08\u30b9\u30da\u30c3\u30af\u3084\u4f7f\u3044\u65b9\u3082\uff09<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>\u81ea\u793e\u3092\u6df1\u304f\u7406\u89e3\u3059\u308b\u59ff\u52e2\u306f\u3001\u4fe1\u983c\u69cb\u7bc9\u3060\u3051\u3067\u306a\u304f\u63d0\u6848\u529b\u306e\u5f37\u5316\u306b\u3082\u76f4\u7d50\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3042\u3089\u305f\u3081\u3066\u78ba\u8a8d\u3057\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u30d3\u30b8\u30cd\u30b9\u30de\u30ca\u30fc\">\u30d3\u30b8\u30cd\u30b9\u30de\u30ca\u30fc<\/h3>\n\n\n\n<p>\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u826f\u597d\u306b\u4fdd\u3064\u305f\u3081\u306b\u306f\u3001\u57fa\u672c\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u30de\u30ca\u30fc\u3082\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u3044\u304f\u3089\u5185\u5bb9\u304c\u6b63\u3057\u304f\u3066\u3082\u3001\u8a00\u8449\u9063\u3044\u3084\u614b\u5ea6\u304c\u60aa\u3051\u308c\u3070\u5370\u8c61\u3092\u5927\u304d\u304f\u640d\u306d\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4e01\u5be7\u306a\u656c\u8a9e\u306e\u4f7f\u3044\u5206\u3051\u3001\u8868\u60c5\u3084\u59ff\u52e2\u3001\u30af\u30ec\u30fc\u30e0\u6642\u306e\u51b7\u9759\u306a\u5bfe\u5fdc\u306a\u3069\u3001\u7d30\u90e8\u3078\u306e\u914d\u616e\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u57fa\u672c\u306e\u30d3\u30b8\u30cd\u30b9\u30de\u30ca\u30fc\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-header-highlight\"><table><thead><tr><th>\u30d3\u30b8\u30cd\u30b9\u30de\u30ca\u30fc<\/th><th>\u4f8b<\/th><\/tr><\/thead><tbody><tr><td>\u6328\u62f6<\/td><td>\u300c\u304a\u306f\u3088\u3046\u3054\u3056\u3044\u307e\u3059\u300d\u300c\u304a\u75b2\u308c\u69d8\u3067\u3059\u300d\u3068\u7b11\u9854\u3067\u58f0\u3092\u304b\u3051\u308b<\/td><\/tr><tr><td>\u8a00\u8449\u9063\u3044<\/td><td>\u300c\u4e86\u89e3\u3067\u3059\u300d\u2192\u300c\u304b\u3057\u3053\u307e\u308a\u307e\u3057\u305f\u300d\u300c\u3054\u82e6\u52b4\u69d8\u3067\u3059\u300d\u2192\u300c\u304a\u75b2\u308c\u69d8\u3067\u3059\u300d<\/td><\/tr><tr><td>\u8eab\u3060\u3057\u306a\u307f<\/td><td>\u30b9\u30fc\u30c4\u306b\u30b7\u30ef\u304c\u306a\u3044\/\u9774\u304c\u78e8\u304b\u308c\u3066\u3044\u308b\/\u9aea\u578b\u304c\u6574\u3063\u3066\u3044\u308b<\/td><\/tr><tr><td>\u6642\u9593\u53b3\u5b88<\/td><td>9:00\u306e\u4f1a\u8b70\u306b\u306f8:55\u306b\u306f\u5e2d\u306b\u7740\u304f\/\u9045\u308c\u305d\u3046\u306a\u3089\u4e8b\u524d\u306b\u9023\u7d61<\/td><\/tr><tr><td>\u540d\u523a\u4ea4\u63db<\/td><td>\u540d\u523a\u306f\u4e21\u624b\u3067\u6e21\u3059\/\u81ea\u5206\u304c\u4e0b\u306e\u7acb\u5834\u306a\u3089\u5148\u306b\u540d\u523a\u3092\u51fa\u3059<\/td><\/tr><tr><td>\u96fb\u8a71\u5fdc\u5bfe<\/td><td>\u300c\u25cb\u25cb\u682a\u5f0f\u4f1a\u793e\u306e\u25b3\u25b3\u3067\u3054\u3056\u3044\u307e\u3059\u300d\u2192\u8981\u4ef6\u3092\u5fa9\u5531\u2192\u6298\u308a\u8fd4\u3057\u306e\u4f1d\u8a00\u3092\u53d6\u308b<\/td><\/tr><tr><td>\u30e1\u30fc\u30eb\u30de\u30ca\u30fc<\/td><td>\u4ef6\u540d\uff1a\u300c\u25cb\u25cb\u306e\u3054\u9023\u7d61\u300d\u5b9b\u540d\uff1a\u300c\u25cb\u25cb\u69d8\u300d\u7de0\u3081\uff1a\u300c\u4f55\u5352\u3088\u308d\u3057\u304f\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\u300d<\/td><\/tr><tr><td>\u5831\u9023\u76f8\uff08\u307b\u3046\u308c\u3093\u305d\u3046\uff09<\/td><td>\u300c\u4eca\u3053\u3046\u3044\u3046\u72b6\u6cc1\u3067\u3059\u300d\u300c\u3053\u3046\u3057\u3088\u3046\u3068\u601d\u3063\u3066\u3044\u307e\u3059\u304c\u3069\u3046\u3067\u3057\u3087\u3046\u304b\uff1f\u300d<\/td><\/tr><tr><td>\u4e0a\u5ea7\u30fb\u4e0b\u5ea7\u306e\u7406\u89e3<\/td><td>\u4f1a\u8b70\u5ba4\uff1a\u51fa\u5165\u53e3\u304b\u3089\u9060\u3044\u5e2d\u304c\u4e0a\u5ea7\u30a8\u30ec\u30d9\u30fc\u30bf\u30fc\uff1a\u64cd\u4f5c\u30d1\u30cd\u30eb\u306e\u524d\u304c\u4e0b\u5ea7<\/td><\/tr><tr><td>\u304a\u793c\u3068\u8b1d\u7f6a<\/td><td>\u300c\u5148\u65e5\u306f\u3042\u308a\u304c\u3068\u3046\u3054\u3056\u3044\u307e\u3057\u305f\u300d\u300c\u3053\u306e\u305f\u3073\u306f\u3054\u8ff7\u60d1\u3092\u304a\u304b\u3051\u3057\u3001\u7533\u3057\u8a33\u3042\u308a\u307e\u305b\u3093\u300d<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>\u30d3\u30b8\u30cd\u30b9\u30de\u30ca\u30fc\u3092\u78e8\u304f\u3053\u3068\u306f\u3001\u81ea\u8eab\u306e\u4fe1\u983c\u6027\u3092\u9ad8\u3081\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u4f01\u696d\u5168\u4f53\u306e\u5370\u8c61\u306b\u3082\u5927\u304d\u304f\u5f71\u97ff\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u57fa\u672c\u7684\u306a\u30dd\u30a4\u30f3\u30c8\u3092\u62bc\u3055\u3048\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 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class=\"wp-image-25371\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/08\/jp-what-is-customer-service-img04.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/08\/jp-what-is-customer-service-img04.jpg?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/08\/jp-what-is-customer-service-img04.jpg?w=768&amp;h=511 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/08\/jp-what-is-customer-service-img04.jpg?w=150&amp;h=100 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" 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class=\"wp-block-list\">\n<li>3\u30b3\u30fc\u30eb\u4ee5\u5185\u3092\u76ee\u5b89\u306b\u51fa\u308b<\/li>\n\n\n\n<li>\u660e\u308b\u304f\u306f\u3063\u304d\u308a\u3057\u305f\u58f0\u3067\u5bfe\u5fdc\u3059\u308b<\/li>\n\n\n\n<li>\u7c21\u6f54\u306b\u8981\u70b9\u3092\u4f1d\u3048\u308b<\/li>\n<\/ol>\n\n\n\n<p>\u96fb\u8a71\u5bfe\u5fdc\u306e\u57fa\u672c\u3068\u306a\u308b3\u3064\u306e\u30dd\u30a4\u30f3\u30c8\u306b\u3064\u3044\u3066\u5177\u4f53\u7684\u306b\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3\u30b3\u30fc\u30eb\u4ee5\u5185\u3092\u76ee\u5b89\u306b\u51fa\u308b\">3\u30b3\u30fc\u30eb\u4ee5\u5185\u3092\u76ee\u5b89\u306b\u51fa\u308b<\/h3>\n\n\n\n<p>\u96fb\u8a71\u5bfe\u5fdc\u3067\u306f\u30013\u30b3\u30fc\u30eb\u4ee5\u5185\u306b\u51fa\u308b\u3053\u3068\u304c\u7406\u60f3\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u5fdc\u7b54\u304c\u9045\u308c\u308b\u3068\u300c\u653e\u7f6e\u3055\u308c\u3066\u3044\u308b\u300d\u300c\u5fd9\u3057\u3059\u304e\u3066\u5bfe\u5fdc\u3067\u304d\u306a\u3044\u4f01\u696d\u3060\u300d\u3068\u3044\u3063\u305f\u60aa\u5370\u8c61\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>3\u30b3\u30fc\u30eb\u4ee5\u5185\u306b\u51fa\u308b\u3079\u304d\u7406\u7531\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<ul 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class=\"wp-block-heading\" id=\"h-\u660e\u308b\u304f\u306f\u3063\u304d\u308a\u3057\u305f\u58f0\u3067\u5bfe\u5fdc\u3059\u308b\">\u660e\u308b\u304f\u306f\u3063\u304d\u308a\u3057\u305f\u58f0\u3067\u5bfe\u5fdc\u3059\u308b<\/h3>\n\n\n\n<p>\u96fb\u8a71\u5bfe\u5fdc\u3067\u306f\u3001\u58f0\u306e\u5370\u8c61\u304c\u3059\u3079\u3066\u3067\u3059\u3002\u9854\u304c\u898b\u3048\u306a\u3044\u5206\u3001\u8a71\u3057\u65b9\u3072\u3068\u3064\u3067\u76f8\u624b\u306b\u4e0e\u3048\u308b\u5370\u8c61\u304c\u5927\u304d\u304f\u5de6\u53f3\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u300c\u660e\u308b\u3055\u300d\u300c\u306f\u3063\u304d\u308a\u3057\u305f\u767a\u97f3\u300d\u300c\u843d\u3061\u7740\u3044\u305f\u30c8\u30fc\u30f3\u300d\u306f\u3001\u5b89\u5fc3\u611f\u3084\u4fe1\u983c\u611f\u3092\u9ad8\u3081\u308b\u8981\u7d20\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u9006\u306b\u3001\u6697\u304f\u5c0f\u3055\u306a\u58f0\u3084\u30e2\u30b4\u30e2\u30b4\u3057\u305f\u8a71\u3057\u65b9\u306f\u3001\u4e0d\u5b89\u3084\u4e0d\u4fe1\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3088\u3044\u96fb\u8a71\u5bfe\u5fdc\u306b\u5fc5\u8981\u306a\u8a71\u3057\u65b9\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<ul 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class=\"wp-block-heading\" id=\"h-\u7c21\u6f54\u306b\u8981\u70b9\u3092\u4f1d\u3048\u308b\">\u7c21\u6f54\u306b\u8981\u70b9\u3092\u4f1d\u3048\u308b<\/h3>\n\n\n\n<p>\u96fb\u8a71\u3067\u306f\u3001\u7c21\u6f54\u306b\u4f1d\u3048\u308b\u529b\u304c\u554f\u308f\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u306f\u9650\u3089\u308c\u305f\u6642\u9593\u306e\u4e2d\u3067\u5fc5\u8981\u306a\u60c5\u5831\u3092\u5f97\u305f\u3044\u3068\u601d\u3063\u3066\u304a\u308a\u3001\u5197\u9577\u306a\u8aac\u660e\u306f\u30b9\u30c8\u30ec\u30b9\u306e\u539f\u56e0\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u7c21\u6f54\u306b\u4f1d\u3048\u308b\u30dd\u30a4\u30f3\u30c8\u306f\u4ee5\u4e0b\u3067\u3059\u3002<\/p>\n\n\n\n<ul 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href=\"https:\/\/www.salesforce.com\/jp\/solutions\/industries\/communications\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u9867\u5ba2\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092 CRM \u3067\u6539\u5584<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u30e1\u30fc\u30eb\u3067\u9867\u5ba2\u5bfe\u5fdc\u3092\u3059\u308b\u969b\u306e3\u3064\u306e\u30dd\u30a4\u30f3\u30c8\">\u30e1\u30fc\u30eb\u3067\u9867\u5ba2\u5bfe\u5fdc\u3092\u3059\u308b\u969b\u306e3\u3064\u306e\u30dd\u30a4\u30f3\u30c8<\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69ee35d0c83d3&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69ee35d0c83d3\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"560\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/08\/jp-what-is-customer-service-img05.jpg?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-25372\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/08\/jp-what-is-customer-service-img05.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/08\/jp-what-is-customer-service-img05.jpg?w=300&amp;h=168 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/08\/jp-what-is-customer-service-img05.jpg?w=768&amp;h=430 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/08\/jp-what-is-customer-service-img05.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" 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class=\"wp-block-heading\" id=\"h-\u30ec\u30b9\u30dd\u30f3\u30b9\u306e\u901f\u3055\u3092\u610f\u8b58\u3059\u308b\">\u30ec\u30b9\u30dd\u30f3\u30b9\u306e\u901f\u3055\u3092\u610f\u8b58\u3059\u308b<\/h3>\n\n\n\n<p>\u30e1\u30fc\u30eb\u5bfe\u5fdc\u3067\u306f\u3001\u8fd4\u4fe1\u306e\u30b9\u30d4\u30fc\u30c9\u304c\u4fe1\u983c\u306b\u76f4\u7d50\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u521d\u56de\u5bfe\u5fdc\u3084\u8cea\u554f\u3078\u306e\u56de\u7b54\u306f\u3001\u5373\u30ec\u30b9\u306b\u8fd1\u3044\u5bfe\u5fdc\u304c\u7406\u60f3\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u8fd4\u4fe1\u304c\u9045\u3044\u3068\u300c\u5f8c\u56de\u3057\u306b\u3055\u308c\u3066\u3044\u308b\u300d\u3068\u611f\u3058\u3089\u308c\u3001\u9867\u5ba2\u306e\u4e0d\u6e80\u306b\u3064\u306a\u304c\u308b\u5834\u5408\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30ec\u30b9\u30dd\u30f3\u30b9\u5bfe\u5fdc\u306e\u30dd\u30a4\u30f3\u30c8\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<ul 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class=\"wp-block-heading\" id=\"h-\u8aa4\u89e3\u3092\u751f\u307e\u306a\u3044\u8868\u73fe\u3092\u5fc3\u304c\u3051\u308b\">\u8aa4\u89e3\u3092\u751f\u307e\u306a\u3044\u8868\u73fe\u3092\u5fc3\u304c\u3051\u308b<\/h3>\n\n\n\n<p>\u30e1\u30fc\u30eb\u3067\u306f\u9854\u304c\u898b\u3048\u306a\u3044\u5206\u3001\u8a00\u8449\u9078\u3073\u3072\u3068\u3064\u3067\u5370\u8c61\u304c\u5927\u304d\u304f\u5909\u308f\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u7c21\u6f54\u3059\u304e\u308b\u3068\u51b7\u305f\u304f\u611f\u3058\u3089\u308c\u3001\u4e01\u5be7\u3059\u304e\u308b\u3068\u56de\u308a\u304f\u3069\u304f\u306a\u308b\u306a\u3069\u3001\u30d0\u30e9\u30f3\u30b9\u3092\u610f\u8b58\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30af\u30c3\u30b7\u30e7\u30f3\u8a00\u8449\u3084\u9069\u5207\u306a\u656c\u8a9e\u3092\u4f7f\u3046\u3053\u3068\u3067\u3001\u4e01\u5be7\u3055\u3068\u67d4\u3089\u304b\u3055\u3092\u4e21\u7acb\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30e1\u30fc\u30eb\u3067\u306e\u8868\u73fe\u306e\u5de5\u592b\u4f8b\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<ul 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class=\"wp-block-heading\" id=\"h-\u62c5\u5f53\u8005\u540c\u58eb\u3067\u9867\u5ba2\u60c5\u5831\u3092\u5171\u6709\u3057\u3066\u304a\u304f\">\u62c5\u5f53\u8005\u540c\u58eb\u3067\u9867\u5ba2\u60c5\u5831\u3092\u5171\u6709\u3057\u3066\u304a\u304f<\/h3>\n\n\n\n<p>\u8907\u6570\u306e\u62c5\u5f53\u8005\u304c\u95a2\u308f\u308b\u5834\u5408\u3001\u9867\u5ba2\u60c5\u5831\u306e\u5171\u6709\u4e0d\u8db3\u306f\u30c8\u30e9\u30d6\u30eb\u306e\u5143\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305f\u3068\u3048\u3070\u3001\u540c\u3058\u8cea\u554f\u306b\u5bfe\u3057\u9055\u3046\u56de\u7b54\u3092\u3057\u3066\u3057\u307e\u3063\u305f\u308a\u3001\u904e\u53bb\u306e\u3084\u308a\u53d6\u308a\u3092\u7121\u8996\u3057\u305f\u5bfe\u5fdc\u3092\u3057\u3066\u3057\u307e\u3046\u306a\u3069\u3001\u9867\u5ba2\u306b\u4e0d\u4fe1\u611f\u3092\u4e0e\u3048\u308b\u8981\u56e0\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305d\u306e\u305f\u3081\u3001\u30e1\u30fc\u30eb\u5c65\u6b74\u3084\u5bfe\u5fdc\u5185\u5bb9\u3092\u793e\u5185\u3067\u898b\u3048\u308b\u5316\u3057\u3001\u8ab0\u3067\u3082\u540c\u3058\u8cea\u306e\u5bfe\u5fdc\u304c\u3067\u304d\u308b\u74b0\u5883\u3092\u6574\u3048\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u60c5\u5831\u5171\u6709\u3067\u4f7f\u3048\u308b\u30c4\u30fc\u30eb\u4f8b\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>CRM\uff08\u9867\u5ba2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff09<\/li>\n\n\n\n<li>Google\u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8<\/li>\n\n\n\n<li>Slack\u3084\u30c1\u30e3\u30c3\u30c8\u30c4\u30fc\u30eb<\/li>\n\n\n\n<li>\u30e1\u30fc\u30eb\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u96c6<\/li>\n<\/ul>\n\n\n\n<p>\u5171\u6709\u306e\u4ed5\u7d44\u307f\u3092\u6574\u3048\u308b\u3053\u3068\u3067\u3001\u8ab0\u304c\u5bfe\u5fdc\u3057\u3066\u3082\u30d6\u30ec\u306a\u3044\u9867\u5ba2\u4f53\u9a13\u304c\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u60c5\u5831\u3092\u793e\u5185\u3067\u5171\u6709\u3057\u3001\u3088\u308a\u3088\u3044\u5bfe\u5fdc\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p><strong>\u95a2\u9023\u8a18\u4e8b<\/strong>\uff1a<a href=\"https:\/\/www.salesforce.com\/jp\/resources\/articles\/marketing\/step-mail\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30b9\u30c6\u30c3\u30d7\u30e1\u30fc\u30eb\u3068\u306f\uff1f\u4f8b\u6587\u306e\u4f5c\u308a\u65b9\u3084\u304a\u3059\u3059\u3081\u30c4\u30fc\u30eb\u30012\u3064\u306e\u6210\u529f\u4e8b\u4f8b\u3092\u89e3\u8aac<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u30af\u30ec\u30fc\u30e0\u6642\u306b\u9867\u5ba2\u5bfe\u5fdc\u3092\u3059\u308b\u969b\u306e3\u3064\u306e\u30dd\u30a4\u30f3\u30c8\">\u30af\u30ec\u30fc\u30e0\u6642\u306b\u9867\u5ba2\u5bfe\u5fdc\u3092\u3059\u308b\u969b\u306e3\u3064\u306e\u30dd\u30a4\u30f3\u30c8<\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69ee35d0c98a9&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69ee35d0c98a9\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"667\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/08\/jp-what-is-customer-service-img06.jpg?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-25373\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/08\/jp-what-is-customer-service-img06.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/08\/jp-what-is-customer-service-img06.jpg?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/08\/jp-what-is-customer-service-img06.jpg?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/08\/jp-what-is-customer-service-img06.jpg?w=150&amp;h=100 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" 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id=\"h-\u76f8\u624b\u306e\u5fc3\u60c5\u3092\u7406\u89e3\u3059\u308b\">\u76f8\u624b\u306e\u5fc3\u60c5\u3092\u7406\u89e3\u3059\u308b<\/h3>\n\n\n\n<p>\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u3067\u6700\u521d\u306b\u3059\u3079\u304d\u306f\u3001\u9867\u5ba2\u306e\u611f\u60c5\u3092\u53d7\u3051\u6b62\u3081\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u8a71\u3092\u805e\u3044\u3066\u3082\u3089\u3048\u306a\u3044\u3068\u611f\u3058\u305f\u77ac\u9593\u306b\u3001\u9867\u5ba2\u306f\u6012\u308a\u3092\u5897\u5e45\u3055\u305b\u308b\u30b1\u30fc\u30b9\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305d\u306e\u305f\u3081\u3001\u76f8\u624b\u306e\u8a00\u8449\u3092\u5426\u5b9a\u305b\u305a\u3001\u6700\u5f8c\u307e\u3067\u50be\u8074\u3059\u308b\u59ff\u52e2\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u5fc3\u60c5\u7406\u89e3\u306b\u6709\u52b9\u306a\u5bfe\u5fdc\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<ul 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class=\"wp-block-heading\" 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