{"id":3746,"date":"2018-10-11T19:31:00","date_gmt":"2023-07-20T19:31:13","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=3746"},"modified":"2023-08-22T09:24:47","modified_gmt":"2023-08-22T00:24:47","slug":"what-is-salesforce-customer-360","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/blog\/what-is-salesforce-customer-360\/","title":{"rendered":"Salesforce Customer 360\u3068\u306f\u4f55\u304b"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-salesforce-customer-360\u3068\u306f\u4f55\u304b\">Salesforce Customer 360\u3068\u306f\u4f55\u304b<\/h2>\n\n\n\n<p>Customer 360\u306f\u73fe\u5728\u3001\u30d1\u30a4\u30ed\u30c3\u30c8\u7248\u304c\u9650\u5b9a\u7684\u306b\u63d0\u4f9b\u3055\u308c\u3066\u304a\u308a\u3001\u4e00\u822c\u63d0\u4f9b\u958b\u59cb\u65e5\u306f2019\u5e74\u3092\u4e88\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002Customer 360\u306b\u3064\u3044\u3066\u3054\u8aac\u660e\u3059\u308b\u521d\u3081\u3066\u306e\u30d6\u30ed\u30b0\u3068\u306a\u308b\u4eca\u56de\u306f\u3001\u307e\u305a\u5f53\u793e\u306e\u65e2\u5b58\u88fd\u54c1\u306b\u5bfe\u3059\u308b\u8003\u3048\u65b9\u3068\u3001\u3069\u306e\u3088\u3046\u306b\u6539\u5584\u306b\u53d6\u308a\u7d44\u3080\u306e\u304b\u3068\u3044\u3046\u3053\u3068\u3092\u3054\u8aac\u660e\u3057\u305f\u3044\u3068\u601d\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3069\u3093\u306a\u4f01\u696d\u3067\u3042\u3063\u3066\u3082\u3001\u591a\u5c90\u306b\u6e21\u308b\u30c1\u30e3\u30cd\u30eb\u3084\u90e8\u9580\u3092\u8d8a\u3048\u3066\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u305f\u3044\u3068\u671b\u3093\u3067\u3044\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u4f53\u9a13\u306f\u3001\u30b5\u30a4\u30ed\u5316\u3057\u305f\uff08\u7e26\u5272\u308a\u306b\u306a\u3063\u305f\uff09\u7d44\u7e54\u3084\u3001\u30d7\u30ed\u30bb\u30b9\u3001\u30a4\u30f3\u30d5\u30e9\u3092\u8d8a\u3048\u3066\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30b3\u30de\u30fc\u30b9\u3001\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u6a2a\u65ad\u3057\u3066\u63d0\u4f9b\u3055\u308c\u308b\u3082\u306e\u3067\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306eB2B\u88fd\u54c1\u3092\u5229\u7528\u3055\u308c\u308b\u304a\u5ba2\u69d8\u306f\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30bb\u30fc\u30eb\u30b9\u3001B2B\u30b3\u30de\u30fc\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u3042\u3089\u3086\u308b\u60c5\u5831\u304c1\u7b87\u6240\u306b\u96c6\u7d04\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u60c5\u5831\u304c\u96c6\u7d04\u304c\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u306b\u3088\u308a\u30de\u30fc\u30b1\u30bf\u30fc\u306f\u3001\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u304c\u3044\u304b\u306b\u30ea\u30fc\u30c9\u3084\u5546\u8ac7\u3001\u30d1\u30a4\u30d7\u30e9\u30a4\u30f3\u3001\u305d\u3057\u3066\u58f2\u4e0a\u306b\u7d50\u3073\u4ed8\u3044\u3066\u3044\u308b\u304b\u3092\u5bb9\u6613\u306b\u628a\u63e1\u3067\u304d\u308b\u306e\u3067\u3059\u3002\u55b6\u696d\u62c5\u5f53\u8005\u306f\u3001\u4f1a\u8b70\u306b\u51fa\u5e2d\u3059\u308b\u524d\u306b\u30b5\u30dd\u30fc\u30c8\u30b1\u30fc\u30b9\u3092\u628a\u63e1\u3067\u304d\u3001\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u306f\u672a\u6210\u7d04\u306e\u5546\u8ac7\u3092\u628a\u63e1\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u306e\u7d44\u7e54\u5185\u306b\u304a\u3051\u308b\u968e\u5c64\u69cb\u9020\u304c\u3069\u3046\u306a\u3063\u3066\u3044\u308b\u306e\u304b\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u3057\u3066\u3044\u308b\u5148\u3068\u3069\u306e\u3088\u3046\u306a\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u3042\u308b\u306e\u304b\u3092\u3001\u60c5\u5831\u3092\u78ba\u8a8d\u3057\u3066\u7406\u89e3\u3092\u6df1\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>Sales Cloud\u3001Service Cloud\u3001Pardot\u3001B2B Commerce\u3001CPQ\u3001Community Cloud\u3001Health Cloud\u3001Financial Services\u3001\u304a\u3088\u3073Lightning Platform\u306f\u3059\u3079\u3066\u3001\u540c\u3058\u30c7\u30fc\u30bf\u30e2\u30c7\u30eb\uff08\u6a19\u6e96\u30aa\u30d6\u30b8\u30a7\u30af\u30c8\u3068\u30ab\u30b9\u30bf\u30e0\u30aa\u30d6\u30b8\u30a7\u30af\u30c8\uff09\u3092\u4f7f\u7528\u3057\u3066\u304a\u308a\u3001\u9023\u643a\u3057\u3066\u52d5\u4f5c\u3059\u308b\u306e\u307f\u306a\u3089\u305a\u3001Einstein Analytics\u3084Salesforce Mobile\u30a2\u30d7\u30ea\u3067\u3082\u3053\u306e\u30c7\u30fc\u30bf\u3092\u5229\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e58ee9de78c&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e58ee9de78c\" class=\"wp-block-image wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/customer-360-01.png?strip=all&#038;quality=95\" alt=\"\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p><b>B2C\uff08\u500b\u4eba\u5411\u3051\uff09\u306e\u5834\u5408<\/b><\/p>\n\n\n\n<p>B2C\u306e\u4e16\u754c\u3067\u8a71\u3092\u3059\u308b\u3068Amazon\u304c\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u3064\u306a\u304c\u308b\u30af\u30ed\u30b9\u30c1\u30e3\u30cd\u30eb\u306e\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002Web\u30b5\u30a4\u30c8\u3084\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u306b\u304a\u52e7\u3081\u5546\u54c1\u304c\u8868\u793a\u3055\u308c\u3001\u5546\u54c1\u306e\u6ce8\u6587\u5f8c\u306f\u30e1\u30fc\u30eb\u3084SMS\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u9001\u4ed8\u3055\u308c\u3001\u6ce8\u6587\u306e\u78ba\u8a8d\u3001\u51fa\u8377\u65e5\u306e\u901a\u77e5\u3001\u95a2\u9023\u3059\u308b\u5546\u54c1\u304c\u30aa\u30b9\u30b9\u30e1\u3068\u3057\u3066\u8868\u793a\u3055\u308c\u30af\u30ed\u30b9\u30bb\u30ea\u30f3\u30b0\u304c\u884c\u308f\u308c\u308b\u3001\u3068\u3044\u3063\u305f\u5177\u5408\u3067\u3059\u3002\u30b5\u30dd\u30fc\u30c8\u306e\u554f\u984c\u304c\u3042\u308b\u5834\u5408\u306f\u30b1\u30fc\u30b9\u3092\u4f5c\u6210\u3067\u304d\u3001\u3053\u308c\u306b\u3088\u308a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u8fc5\u901f\u306a\u554f\u984c\u89e3\u6c7a\u306b\u5fc5\u8981\u306a\u72b6\u6cc1\u3092\u3059\u3079\u3066\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u51fa\u6765\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u30b3\u30de\u30fc\u30b9\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30b5\u30fc\u30d3\u30b9\u3068\u3044\u3046\u5f93\u6765\u306e\u5883\u754c\u7dda\u304c\u3042\u3044\u307e\u3044\u306b\u306a\u3063\u3066\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002Amazon\u306f\u591a\u6570\u306e\u30a8\u30f3\u30b8\u30cb\u30a2\u3092\u52d5\u54e1\u3059\u308b\u3053\u3068\u3067\u3001\u3053\u3046\u3057\u305f\u4f53\u9a13\u3092\u69cb\u7bc9\u3057\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u5f93\u6765\u578b\u306e\u5c0f\u58f2\u3001\u6d88\u8cbb\u8ca1\u3001\u9280\u884c\u3001\u653f\u5e9c\u6a5f\u95a2\u3001\u307e\u305f\u306f\u88fd\u85ac\u4f1a\u793e\u3067\u306f\u3001\u3053\u3046\u3057\u305f\u53d6\u308a\u7d44\u307f\u306b\u82e6\u52b4\u3057\u3066\u3044\u308b\u3053\u3068\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p><b>\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306eB2C\u5411\u3051\u30a2\u30d7\u30ea<\/b><\/p>\n\n\n\n<p>\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306f\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30b3\u30de\u30fc\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u306b\u308f\u305f\u308bB2C\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306b\u5411\u3051\u3066\u3001\u512a\u308c\u305f\u30a2\u30d7\u30ea\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li> <span style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\">\u5e02\u5834\u30b7\u30a7\u30a2\u540c\u7387\u30c8\u30c3\u30d7\u306e<\/span>Marketing Cloud\uff08IDC\uff09 <\/li>\n\n\n\n<li> <span style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\">No.1 \u30b3\u30de\u30fc\u30b9\u30a2\u30d7\u30ea\u306e<\/span>Commerce Cloud\uff08Forrester\uff09 <\/li>\n\n\n\n<li> <span style=\"color: var(--c-nero); font-family: var(--f-secondary); font-size: 1rem; letter-spacing: 0.0012em;\">No.1 \u30b5\u30fc\u30d3\u30b9\u30a2\u30d7\u30ea\u306e<\/span>Service Cloud\uff08Gartner\uff09 <\/li>\n<\/ul>\n\n\n\n<p>\u3053\u308c\u3089\u306f\u305d\u308c\u305e\u308c\u7d20\u6674\u3089\u3057\u3044\u88fd\u54c1\u3067\u3059\u304c\u3001\u30af\u30ed\u30b9\u30c1\u30e3\u30cd\u30eb\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3067\u306e\u5c55\u958b\u306f\u3001\u307e\u3060\u5bb9\u6613\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e58ee9df4e5&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e58ee9df4e5\" class=\"wp-block-image wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/customer-360-02.png?strip=all&#038;quality=95\" alt=\"\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>Sales\u304a\u3088\u3073Service Cloud\u3067\u306f\u3001B2C\u306e\u9867\u5ba2\u30ec\u30b3\u30fc\u30c9\u306f\u500b\u4eba\u53d6\u5f15\u5148\u30aa\u30d6\u30b8\u30a7\u30af\u30c8\u3068\u3057\u3066\u8868\u793a\u3055\u308c\u307e\u3059\u3002Marketing Cloud Email\u304a\u3088\u3073Mobile Studio\uff08\u65e7ExactTarget\uff09\u3067\u306f\u3001\u8cfc\u8aad\u8005\u30c6\u30fc\u30d6\u30eb\u306f\u30c7\u30fc\u30bf\u30a8\u30af\u30b9\u30c6\u30f3\u30b7\u30e7\u30f3\u3068\u547c\u3070\u308c\u3001Commerce Cloud\uff08\u65e7Demandware\uff09\u3067\u306f\u3001\u9867\u5ba2\u30c6\u30fc\u30d6\u30eb\u306f\u9867\u5ba2\u30ec\u30b3\u30fc\u30c9\u3068\u547c\u3070\u308c\u307e\u3059\u3002\u3053\u308c\u3089\u3092\u3064\u306a\u304e\u5408\u308f\u305b\u3001\u8907\u6570\u306e\u30b7\u30b9\u30c6\u30e0\u306b\u308f\u305f\u308b\u540c\u4e00\u9867\u5ba2\u306e\u8907\u6570\u306e\u30ec\u30b3\u30fc\u30c9\u3092\u7167\u5408\u3057\u3001\u6587\u5b57\u901a\u308a\u300c\u3064\u306a\u304c\u308b\u300d\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u304b\u3069\u3046\u304b\u306f\u3001\u30b7\u30b9\u30c6\u30e0\u30a2\u30fc\u30ad\u30c6\u30af\u30c8\u6b21\u7b2c\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p><b>Salesforce Customer 360<\/b><\/p>\n\n\n\n<p>Salesforce Customer 360\u306f\u3001\u5f53\u793e\u306eB2C\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30b3\u30de\u30fc\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u88fd\u54c1\u3092\u9023\u643a\u3057\u3066\u52d5\u4f5c\u3055\u305b\u308b\u3068\u3044\u3046\u3001\u65b0\u3057\u3044\u30af\u30ed\u30b9\u30af\u30e9\u30a6\u30c9\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30a4\u30cb\u30b7\u30a2\u30c6\u30a3\u30d6\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u7ba1\u7406\u8005\u306fCustomer 360\u306b\u3088\u3063\u3066\u3001Marketing Cloud\u3001Commerce Cloud\u3001Service Cloud\u306e\u69d8\u3005\u306a\u30a4\u30f3\u30b9\u30bf\u30f3\u30b9\u3092\u767b\u9332\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e58ee9dfe85&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e58ee9dfe85\" class=\"wp-block-image wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/Customer_360_body.png?strip=all&#038;quality=95\" alt=\"\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>\u7ba1\u7406\u8005\u306fService Cloud\u306e\u500b\u4eba\u53d6\u5f15\u5148*\u3001Marketing Cloud\u306e\u8cfc\u8aad\u8005\uff08\u30c7\u30fc\u30bf\u62e1\u5f35\uff09\u3001\u304a\u3088\u3073Commerce Cloud\u306e\u9867\u5ba2\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u306e\u9867\u5ba2\u30ec\u30b3\u30fc\u30c9\u3092\u3001\u5358\u4e00\u306e\u6a19\u6e96\u7684\u306a\u9867\u5ba2\u30d3\u30e5\u30fc\u306b\u307e\u3068\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e58ee9e078f&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e58ee9e078f\" class=\"wp-block-image wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/customer_360_data_mapping_body.png?strip=all&#038;quality=95\" alt=\"\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>Customer 360\u306f\u9867\u5ba2\u306e\u7167\u5408\u3092\u884c\u3044\u3001\u4e00\u610f\u306eID\u3092\u5404\u4eba\u306b\u5272\u308a\u5f53\u3066\u3066\u3001\u3055\u307e\u3056\u307e\u306a\u30b7\u30b9\u30c6\u30e0\u306b\u308f\u305f\u308b\u5f53\u4eba\u306e\u8907\u6570\u306e\u30ec\u30b3\u30fc\u30c9\u3092\u307e\u3068\u3081\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001John Doe\u3068\u3044\u3046\u9867\u5ba2\u30ec\u30b3\u30fc\u30c9\u304c\u3001Marketing Cloud\u3001Commerce Cloud\u3001Service Cloud\u306b\u305d\u308c\u305e\u308c\u5b58\u5728\u3059\u308b\u5834\u5408\u3001\u30b7\u30b9\u30c6\u30e0\u306fJohn Doe\u304c3\u540d\u3044\u308b\u308f\u3051\u3067\u306f\u306a\u304f\u3001\u540c\u4e00\u4eba\u7269\u3067\u3042\u308b\u3053\u3068\u3092\u8a8d\u8b58\u3067\u304d\u308b\u305f\u3081\u3001\u9069\u5207\u306a\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e58ee9e11cf&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e58ee9e11cf\" class=\"wp-block-image aligncenter wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/customer-360-03.png?strip=all&#038;quality=95\" alt=\"\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>Customer 360\u306f\u95a2\u9023\u30c7\u30fc\u30bf\uff08\u30b1\u30fc\u30b9\u3084\u6ce8\u6587\u5c65\u6b74\u306a\u3069\uff09\u3092\u3059\u3079\u30661\u304b\u6240\u306b\u8907\u88fd\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u4f5c\u6210\u3057\u3066\u4fdd\u7ba1\u3057\u3001\u30cb\u30fc\u30ba\u306b\u5fdc\u3058\u3066\u30c7\u30fc\u30bf\u3084\u30a4\u30d9\u30f3\u30c8\u3092\u30b7\u30b9\u30c6\u30e0\u9593\u3067\u3084\u308a\u53d6\u308a\u3059\u308b\u30cf\u30d6\u3068\u3057\u3066\u6a5f\u80fd\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e58ee9e1dd5&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e58ee9e1dd5\" class=\"wp-block-image wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/customer-360-04.png?strip=all&#038;quality=95\" alt=\"\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p><b>Customer 360\u306b\u3088\u308b\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u300c\u3064\u306a\u304c\u308b\u300d\u9867\u5ba2\u4f53\u9a13<\/b><\/p>\n\n\n\n<p>Salesforce\u30a2\u30d7\u30ea\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001\u304a\u3088\u3073\u696d\u754c\u5225\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30c1\u30fc\u30e0\u306f\u3001Customer 360\u306b\u3088\u3063\u3066\u5b9f\u73fe\u3059\u308b\u3001\u7169\u96d1\u306a\u8a2d\u5b9a\u304c\u5fc5\u8981\u306a\u3044\u3001\u30af\u30ed\u30b9\u30af\u30e9\u30a6\u30c9\u3067\u306e\u6a5f\u80fd\u30fb\u4f53\u9a13\u3092\u69cb\u7bc9\u3057\u3088\u3046\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u4ee5\u4e0b\u306b\u5177\u4f53\u4f8b\u3092\u3042\u3052\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>Service Cloud\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30b3\u30f3\u30bd\u30fc\u30eb\u306b\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u6e08\u307f\u3068\u306a\u3063\u305f\u9867\u5ba2\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3001Commerce Cloud\u306e\u6ce8\u6587\u60c5\u5831\u3001\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u30ab\u30fc\u30c8\u306b\u3042\u308b\u30c7\u30fc\u30bf\u3001\u304a\u3088\u3073\u9867\u5ba2\u306e\u4ee3\u7406\u3067\u6ce8\u6587\u3092\u884c\u3046\u6a5f\u80fd\u304c\u542b\u307e\u308c\u3066\u304a\u308a\u3001\u3053\u308c\u3089\u306f\u3059\u3079\u3066Customer 360\u306b\u3088\u3063\u3066\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e58ee9e2abb&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e58ee9e2abb\" class=\"wp-block-image aligncenter wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/customer-360-05.png?strip=all&#038;quality=95\" alt=\"\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>Marketing Cloud\u306f\u3001\u30b7\u30e7\u30c3\u30d4\u30f3\u30b0\u30ab\u30fc\u30c8\u306b\u5165\u308c\u3063\u3071\u306a\u3057\u306b\u306a\u3063\u3066\u3044\u308b\u5546\u54c1\u3092\u6398\u308a\u8d77\u3053\u3059\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u63cf\u304d\u3001Commerce Cloud\u306b\u3088\u308a\u884c\u52d5\u3092\u4fc3\u3059\u3053\u3068\u3082\u3001Customer 360\u306b\u3088\u3063\u3066\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u4f59\u8a08\u306a\u8a2d\u5b9a\u304c\u4e0d\u8981\u3067\u3001\u3059\u3050\u306b\u4f7f\u3048\u308b\u30a2\u30bb\u30c3\u30c8\u3082\uff08\u30b8\u30e3\u30fc\u30cb\u30fc\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u306a\u3069\uff09\u3082\u63d0\u4f9b\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69e58ee9e36cc&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69e58ee9e36cc\" class=\"wp-block-image aligncenter wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" 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href=\"https:\/\/www.salesforce.com\/jp\/events\/worldtour18\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/SWTT2018__590_156.jpg?strip=all&#038;quality=95\" alt=\"\"\/><\/a><\/figure>\n\n\n\n<p> <span id=\"authorRoot\" path=\"\/content\/blogs\/jp\/ja\/authors\/\"><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u3069\u3093\u306a\u4f01\u696d\u3067\u3042\u3063\u3066\u3082\u3001\u591a\u5c90\u306b\u6e21\u308b\u30c1\u30e3\u30cd\u30eb\u3084\u90e8\u9580\u3092\u8d8a\u3048\u3066\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u305f\u3044\u3068\u671b\u3093\u3067\u3044\u307e\u3059\u3002Salesforce Customer 360\u306f\u3001\u3053\u306e\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u308b\u305f\u3081\u306b\u767b\u5834\u3057\u307e\u3057\u305f\u3002Salesforce Customer 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