{"id":437,"date":"2017-04-01T18:37:00","date_gmt":"2023-07-20T18:37:55","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=437"},"modified":"2023-08-09T13:17:05","modified_gmt":"2023-08-09T04:17:05","slug":"customer-success-01","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-01\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\uff1fVol.1 \u8a95\u751f\u306e\u80cc\u666f\u3068\u30b3\u30f3\u30bb\u30d7\u30c8"},"content":{"rendered":"\n<p>\u300c<a adhocenable=\"false\" href=\"https:\/\/www.salesforce.com\/jp\/hub\/crm\/customer-success\/\" target=\"_blank\" rel=\"noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9<\/a>\u300d\u3068\u3044\u3046\u8a00\u8449\u3092\u3054\u5b58\u77e5\u3067\u3057\u3087\u3046\u304b\uff1f<\/p>\n\n\n\n<p>\u76f4\u8a33\u3059\u308b\u3068\u3001\u300c\u9867\u5ba2\u306e\u6210\u529f\u300d\u3068\u3044\u3046\u610f\u5473\u3067\u3059\u304c\u3001\u5b9f\u306f\u4eca\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u300d\u3068\u3044\u3046\u30b3\u30f3\u30bb\u30d7\u30c8\u304c\u30af\u30e9\u30a6\u30c9\u696d\u754c\u3092\u4e2d\u5fc3\u306b\u5927\u304d\u306a\u6ce8\u76ee\u3092\u96c6\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>Salesforce\u306f\u3053\u306e\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u300d\u3068\u3044\u3046\u30e2\u30c7\u30eb\u30922000\u5e74\u521d\u982d\u304b\u3089\u3001\u3044\u3061\u65e9\u304f\u63d0\u5531\u3057\u306f\u3058\u3081\u3001\u305d\u306e\u91cd\u8981\u6027\u3092\u8a34\u3048\u3066\u304d\u307e\u3057\u305f\u3002\uff08Salesforce\u306e\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30b0\u30eb\u30fc\u30d7\u300d\u8a73\u7d30\u306f<a adhocenable=\"false\" href=\"https:\/\/www.salesforce.com\/jp\/campaigns\/customer-success\/\" target=\"_blank\" rel=\"noopener\">\u3053\u3061\u3089<\/a>\uff09 \u306a\u305c\u4eca\u3053\u306e\u8a00\u8449\u304c\u6ce8\u76ee\u3055\u308c\u308b\u306e\u304b\u3001\u307e\u305fSalesforce\u304c\u3053\u306e\u3088\u3046\u306a\u30b3\u30f3\u30bb\u30d7\u30c8\u3067\u53d6\u308a\u7d44\u307f\u3092\u958b\u59cb\u3057\u305f\u7406\u7531\u3068\u306f\uff1f\u305d\u3057\u3066\u9867\u5ba2\u306e\u6210\u529f\u3068\u306f\u3069\u306e\u3088\u3046\u306a\u3053\u3068\u3092\u793a\u5506\u3057\u3066\u3044\u308b\u306e\u304b\u3002\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0 \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u672c\u90e8\u3067\u3001\u57f7\u884c\u5f79\u54e1 \u30b3\u30de\u30fc\u30b7\u30e3\u30eb\u30b5\u30af\u30bb\u30b9\u90e8\u9577\u3092\u52d9\u3081\u308b\u4ef2\u6fa4 \u8f1d\u5b8f\u306b\u8a71\u3092\u805e\u304d\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d6fca77e183&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d6fca77e183\" class=\"wp-block-image aligncenter wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/trend_customer-success-01-img02.jpg?strip=all&#038;quality=95\" alt=\"\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">\u682a\u5f0f\u4f1a\u793e\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0<br>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u672c\u90e8 \u57f7\u884c\u5f79\u54e1 \u30b3\u30de\u30fc\u30b7\u30e3\u30eb\u30b5\u30af\u30bb\u30b9\u90e8\u9577 \u4ef2\u6fa4 \u8f1d\u5b8f<\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u72ec\u81ea\u306e\u30d3\u30b8\u30cd\u30b9\u30e2\u30c7\u30eb\u304b\u3089\u751f\u307e\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u3044\u3046\u767a\u60f3\">\u72ec\u81ea\u306e\u30d3\u30b8\u30cd\u30b9\u30e2\u30c7\u30eb\u304b\u3089\u751f\u307e\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u3044\u3046\u767a\u60f3<\/h2>\n\n\n\n<p><strong>\u2015\u2015 \u6700\u8fd1\u4e3b\u306b\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u3092\u884c\u3063\u3066\u3044\u308b\u4f01\u696d\u3067\u3001\u300c<a title=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\" href=\"https:\/\/www.salesforce.com\/jp\/hub\/crm\/customer-success\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9<\/a>\u300d\u3068\u3044\u3046\u8a00\u8449\u3084\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u300d\u3068\u8a00\u3063\u305f\u5f79\u8077\u3092\u3088\u304f\u898b\u304b\u3051\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u4f01\u696d\u306b\u3088\u3063\u3066\u305d\u306e\u696d\u52d9\u5185\u5bb9\u306f\u30de\u30c1\u30de\u30c1\u306e\u3088\u3046\u3067\u3059\u304c\u3001\u53e4\u304f\u304b\u3089\u3053\u306e\u30a2\u30a4\u30c7\u30a3\u30a2\u3092\u63b2\u3052\u3066\u304d\u305fSalesforce\u306b\u304a\u3051\u308b\u80cc\u666f\u3068\u53d6\u308a\u7d44\u307f\u306b\u3064\u3044\u3066\u304a\u805e\u304d\u3057\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002\u3044\u3064\u9803\u304b\u3089\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3078\u306e\u53d6\u308a\u7d44\u307f\u3092\u958b\u59cb\u3057\u305f\u306e\u3067\u3059\u304b\u3002<\/strong><\/p>\n\n\n\n<p><strong>\u4ef2\u6fa4 <\/strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u3044\u3046\u6982\u5ff5\u81ea\u4f53\u3092\u5531\u3048\u3060\u3057\u305f\u306e\u306f\u30012000\u5e74\u521d\u982d\u3060\u3063\u305f\u3068\u601d\u3044\u307e\u3059\u3002\u307e\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u3044\u3046\u90e8\u7f72\u304c\u3067\u304d\u305f\u306e\u306f\u3001\u78ba\u304b\u30b0\u30ed\u30fc\u30d0\u30eb\u3067\u306f2003\u5e74\u9803\u3001\u65e5\u672c\u3067\u306f2005\u5e74\u9803\u3067\u3059 \u3002\u3053\u306e\u8a00\u8449\u304c\u751f\u307e\u308c\u305f\u80cc\u666f\u306b\u306f\u3001Salesforce\u306e\u30d3\u30b8\u30cd\u30b9\u30e2\u30c7\u30eb\u304c\u95a2\u4fc2\u3057\u3066\u3044\u307e\u3059\u3002\u5f53\u793e\u306e\u30d3\u30b8\u30cd\u30b9\u30e2\u30c7\u30eb\u306f\u3001\u5f93\u6765\u306eIT\u30d9\u30f3\u30c0\u30fc\u3068\u306f\u5927\u304d\u304f\u7570\u306a\u308a\u307e\u3059\u3002\u5f93\u6765\u306f\u3001\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u6642\u306b\u5927\u304d\u306a\u58f2\u4e0a\u304c\u7acb\u3061\u307e\u3059\u3002\u3053\u308c\u306b\u5bfe\u3057\u3066Salesforce\u306f\u3001\u30af\u30e9\u30a6\u30c9\u3092\u901a\u3058\u3066\u5fc5\u8981\u306aIT\u30b7\u30b9\u30c6\u30e0\u3092\u5fc5\u8981\u306a\u3060\u3051\u5229\u7528\u3057\u3066\u3044\u305f\u3060\u304d\u3001\u305d\u306e\u30b5\u30fc\u30d3\u30b9\u306b\u5229\u7528\u6599\u3092\u652f\u6255\u3063\u3066\u3044\u305f\u3060\u304f\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u30e2\u30c7\u30eb\u3067\u3059\u3002\u5f93\u6765\u306e\u58f2\u5207\u308a\u578b\u3068\u7570\u306a\u308a\u3001\u304a\u5ba2\u69d8\u306b\u7d99\u7d9a\u7684\u306b\u30b7\u30b9\u30c6\u30e0\u3092\u3054\u5229\u7528\u3044\u305f\u3060\u304b\u306a\u3044\u3068\u30d3\u30b8\u30cd\u30b9\u304c\u6210\u308a\u7acb\u305f\u306a\u3044\u3002\u305d\u3053\u3067\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u305d\u306e\u5f8c\u3082\u7d99\u7d9a\u7684\u306b\u30b7\u30b9\u30c6\u30e0\u3092\u5229\u6d3b\u7528\u3044\u305f\u3060\u304d\u3001\u304a\u5ba2\u69d8\u306e\u696d\u52d9\u6539\u5584\u3092\u652f\u63f4\u3057\u3066\u3044\u304f\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u300d\u3068\u3044\u3046\u6982\u5ff5\u3068\u5f79\u8077\u304c\u8a95\u751f\u3057\u305f\u308f\u3051\u3067\u3059\u3002\u3053\u308c\u306f\u5f93\u6765\u306eIT\u30d9\u30f3\u30c0\u30fc\u306e\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u3068\u306f\u5927\u304d\u304f\u7570\u306a\u308a\u3001\u30b7\u30b9\u30c6\u30e0\u5229\u6d3b\u7528\u3092\u901a\u3058\u3066\u304a\u5ba2\u69d8\u306e\u696d\u52d9\u6539\u5584\u3092\u652f\u63f4\u3057\u3066\u3044\u304f\u3082\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p><strong>\u2015\u2015 Salesforce\u304c\u7c73\u56fd\u3067\u5275\u696d\u3057\u305f\u306e\u304c1999\u5e74\u3067\u3059\u304b\u3089\u3001\u304b\u306a\u308a\u65e9\u3044\u6642\u671f\u304b\u3089\u53d6\u308a\u7d44\u307f\u3092\u59cb\u3081\u3066\u3044\u305f\u306e\u3067\u3059\u306d\u3002<\/strong><\/p>\n\n\n\n<p><strong>\u4ef2\u6fa4 <\/strong>\u305d\u3046\u3067\u3059\u306d\u3002\u305d\u3082\u305d\u3082\u5f53\u793e\u306e\u5275\u696d\u30b3\u30f3\u30bb\u30d7\u30c8\u304c\u3001\u5f93\u6765\u578bIT\u30b7\u30b9\u30c6\u30e0\u30d3\u30b8\u30cd\u30b9\u3078\u306e\u30a2\u30f3\u30c1\u30c6\u30fc\u30bc\u3060\u3063\u305f\u306e\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3078\u306e\u53d6\u308a\u7d44\u307f\u304c\u59cb\u307e\u308b\u306e\u3082\u81ea\u7136\u306a\u6d41\u308c\u3060\u3063\u305f\u3068\u8a00\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u2015\u2015 \u305d\u3046\u8a00\u3048\u30702002\u5e74\u9803\u300cSuccess. Not Software\u300d\u3068\u3044\u3063\u305f\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3082\u884c\u308f\u308c\u3066\u3044\u307e\u3057\u305f\u3002\u3053\u308c\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306b\u3064\u306a\u304c\u3063\u3066\u3044\u304f\u308f\u3051\u3067\u3059\u306d\u3002<\/strong><\/p>\n\n\n\n<p><strong>\u4ef2\u6fa4 <\/strong>\u5275\u696d\u6642\u306b\u3082\u300cNO SOFTWARE\u300d\u3068\u3044\u3046\u30ed\u30b4\u30de\u30fc\u30af\u3092\u4f7f\u3063\u3066\u3044\u305f\u3088\u3046\u306a\u8a18\u61b6\u304c\u3042\u308a\u307e\u3059\u3002\u5b9f\u306f\u3053\u306e\u9803\u306f\u3001\u55b6\u696d\u652f\u63f4\u30b7\u30b9\u30c6\u30e0\uff08<a adhocenable=\"false\" href=\"https:\/\/www.salesforce.com\/jp\/hub\/sales\/sfa\/\" target=\"_blank\" rel=\"noopener\">SFA<\/a>\uff09\u3084\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff08CRM\uff09\u306e\u5927\u624b\u30d9\u30f3\u30c0\u30fc\u306e\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u88fd\u54c1\u304c\u5927\u304d\u306a\u6ce8\u76ee\u3092\u96c6\u3081\u3066\u3044\u3066\u3001\u6570\u591a\u304f\u306e\u4f01\u696d\u304c\u5c0e\u5165\u3057\u3066\u3044\u305f\u3093\u3067\u3059\u3088\u3002\u3057\u304b\u3057\u307b\u3068\u3093\u3069\u306e\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u88fd\u54c1\u306f\u3001\u5c0e\u5165\u5f8c\u306e\u5909\u5316\u306b\u5bfe\u5fdc\u3067\u304d\u307e\u305b\u3093\u3067\u3057\u305f\u3002ERP\u306e\u3088\u3046\u306a\u30b7\u30b9\u30c6\u30e0\u306f\u30d7\u30ed\u30bb\u30b9\u304c\u305d\u308c\u307b\u3069\u5909\u308f\u3089\u306a\u3044\u306e\u306b\u5bfe\u3057\u3001\u9867\u5ba2\u3092\u76f8\u624b\u306b\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u306f\u6226\u7565\u3084\u6226\u8853\u304c\u983b\u7e41\u306b\u5909\u66f4\u3055\u308c\u308b\u306e\u3067\u3001\u5909\u5316\u3078\u306e\u5bfe\u5fdc\u304c\u91cd\u8981\u3067\u3059\u3002\u3057\u304b\u3057\u3053\u308c\u3092\u8003\u616e\u3057\u3066\u3044\u306a\u3044\u8a2d\u8a08\u3060\u3063\u305f\u306e\u3067\u3001\u7d50\u5c40\u306f\u4f7f\u308f\u308c\u306a\u304f\u306a\u3063\u3066\u3057\u307e\u3063\u305f\u3002\u305d\u306e\u7d50\u679c\u3001\u5de8\u984d\u306e\u5c0e\u5165\u8cc7\u91d1\u3060\u3051\u304c\u8cbb\u3084\u3055\u308c\u3001\u52b9\u679c\u3092\u751f\u307f\u51fa\u3055\u306a\u3044\u30b7\u30b9\u30c6\u30e0\u306b\u306a\u3063\u305f\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p><strong>\u2015\u2015 \u305d\u306e\u3088\u3046\u306a\u30b7\u30b9\u30c6\u30e0\u3067\u306f\u3044\u3051\u306a\u3044\u3068\u3044\u3046\u308f\u3051\u3067\u3059\u306d\u3002<\/strong><\/p>\n\n\n\n<p><strong>\u4ef2\u6fa4 <\/strong>\u305d\u3046\u3001\u3053\u3093\u306a\u30b7\u30b9\u30c6\u30e0\u306f\u304a\u304b\u3057\u3044\u3068\u3002\u5275\u696d\u8005\u306e\u30de\u30fc\u30af\u30fb\u30d9\u30cb\u30aa\u30d5\u304c\u5f53\u521d\u304b\u3089\u8003\u3048\u3066\u3044\u305f\u306e\u306f\u3001IT\u30b7\u30b9\u30c6\u30e0\u3082\u96fb\u6c17\u3084\u6c34\u9053\u3068\u540c\u3058\u3088\u3046\u306b\u4f7f\u3048\u308b\u3079\u304d\u3060\u3068\u3044\u3046\u3053\u3068\u3067\u3057\u305f\u3002\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u96fb\u6c17\u3084\u6c34\u9053\u306e\u8a2d\u5099\u3092\u81ea\u793e\u3067\u6301\u3064\u3088\u3046\u306a\u3082\u306e\u3067\u3042\u308a\u3001\u5408\u7406\u7684\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30a4\u30f3\u30d5\u30e9\u4f1a\u793e\u304c\u3053\u308c\u3092\u4e00\u624b\u306b\u62c5\u3063\u3066\u3001\u5229\u7528\u8005\u306f\u4f7f\u3063\u305f\u5206\u3060\u3051\u652f\u6255\u3046\u3068\u3044\u3046\u30e2\u30c7\u30eb\u306b\u3001IT\u3082\u30b7\u30d5\u30c8\u3059\u3079\u304d\u3060\u3068\u8003\u3048\u3066\u3044\u305f\u306e\u3067\u3059\u3002\u3053\u308c\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u8a2d\u7acb\u3055\u308c\u305f\u306e\u304cSalesforce\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u91cd\u8981\u306a\u306e\u306f\u7ba1\u7406\u3042\u308a\u304d\u3067\u306f\u306a\u304f-\u76ee\u6a19\u3042\u308a\u304d\u3067\u8a71\u3092\u9032\u3081\u308b\u3053\u3068\">\u91cd\u8981\u306a\u306e\u306f\u7ba1\u7406\u3042\u308a\u304d\u3067\u306f\u306a\u304f\u3001\u76ee\u6a19\u3042\u308a\u304d\u3067\u8a71\u3092\u9032\u3081\u308b\u3053\u3068<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d6fca77f115&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d6fca77f115\" class=\"wp-block-image aligncenter wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/trend_customer-success-01-img03.jpg?strip=all&#038;quality=95\" alt=\"\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p><strong>\u2015\u2015 \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u672c\u90e8\u306b\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\uff08CSM\uff09\u3068\u3044\u3046\u5f79\u8077\u304c\u3042\u3063\u3066\u3001\u5f7c\u3089\u304c\u304a\u5ba2\u69d8\u306b\u30a2\u30d7\u30ed\u30fc\u30c1\u3059\u308b\u308f\u3051\u3067\u3059\u304c\u3001\u5b9f\u969b\u306b\u3069\u306e\u3088\u3046\u306a\u3053\u3068\u3092\u884c\u3063\u3066\u3044\u308b\u306e\u3067\u3059\u304b\u3002<\/strong><\/p>\n\n\n\n<p><strong>\u4ef2\u6fa4 <\/strong>\u6b63\u76f4\u306b\u7533\u3057\u4e0a\u3052\u307e\u3059\u3068\u3001\u8a2d\u7acb\u5f53\u521d\u306eCSM\u306f\u3001\u300c\u3082\u3046Salesforce\u3092\u89e3\u7d04\u3059\u308b\uff01\u300d\u3068\u3044\u3046\u304a\u5ba2\u69d8\u306b\u5bfe\u3057\u3066\u300c\u3084\u3081\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u300d\u3068\u8aac\u5f97\u3059\u308b\u305f\u3081\u306b\u3001\u4f01\u696d\u8a2a\u554f\u3059\u308b\u3068\u3044\u3046\u6d3b\u52d5\u304c\u591a\u304b\u3063\u305f\u3067\u3059\u3002\u300c\u4f55\u3092\u3059\u308c\u3070\u3084\u3081\u306a\u3044\u304b\u300d\u3092\u30d2\u30a2\u30ea\u30f3\u30b0\u3057\u3001\u304a\u5ba2\u69d8\u306e\u4ee3\u308f\u308a\u306b\u8a2d\u5b9a\u3092\u884c\u3046\u3053\u3068\u3082\u3042\u308a\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u3001\u5b8c\u5168\u306b\u30b7\u30b9\u30c6\u30e0\u304c\u4f7f\u308f\u308c\u306a\u304f\u306a\u308a\u3001\u8a00\u3046\u306a\u308c\u3070\u672b\u671f\u75c7\u72b6\u306b\u306a\u3063\u3066\u3057\u307e\u3063\u305f\u3089\u3001\u3069\u306e\u3088\u3046\u306a\u5bfe\u5fdc\u3092\u3057\u3066\u3082\u300c\u3082\u3046\u4e00\u5ea6\u4f7f\u304a\u3046\u300d\u3068\u3044\u3046\u6c17\u306b\u306f\u306a\u3089\u306a\u304f\u306a\u308a\u307e\u3059\u3002\u305d\u3046\u306a\u3063\u3066\u3057\u307e\u3046\u524d\u306b\u30b7\u30b9\u30c6\u30e0\u3092\u901a\u3058\u3066\u304a\u5ba2\u69d8\u306e\u696d\u52d9\u6539\u5584\u3092\u652f\u63f4\u3057\u3066\u3044\u304d\u3001\u304a\u5ba2\u69d8\u306b\u6709\u7528\u6027\u3092\u5b9f\u611f\u3057\u3066\u3044\u305f\u3060\u304f\u5fc5\u8981\u304c\u3042\u308b\u308f\u3051\u3067\u3059\u3002<\/p>\n\n\n\n<p><strong>\u2015\u2015 \u3046\u307e\u304f\u30b7\u30b9\u30c6\u30e0\u3092\u6d3b\u7528\u3067\u304d\u3066\u3044\u306a\u3044\u304a\u5ba2\u69d8\u306e\u30b1\u30fc\u30b9\u3068\u3057\u3066\u306f\u3001\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u304b\u3002<\/strong><\/p>\n\n\n\n<p><strong>\u4ef2\u6fa4<\/strong> \u30c7\u30fc\u30bf\u5165\u529b\u3092\u55b6\u696d\u62c5\u5f53\u8005\u304c\u884c\u3046\u5fc5\u8981\u304c\u3042\u308b\u308f\u3051\u3067\u3059\u304c\u3001\u305d\u306e\u7406\u7531\u304c\u7406\u89e3\u3067\u304d\u306a\u3044\u305f\u3081\u3001\u5165\u529b\u3055\u308c\u306a\u3044\u3068\u3044\u3063\u305f\u30b1\u30fc\u30b9\u304c\u4e00\u822c\u7684\u3067\u3059\u306d\u3002\u5c0e\u5165\u691c\u8a0e\u6bb5\u968e\u306e\u304a\u5ba2\u69d8\u3067\u3082\u3001\u300c\u3044\u304f\u3089\u30c4\u30fc\u30eb\u304c\u3044\u3044\u3082\u306e\u3067\u3082\u3001\u672c\u5f53\u306b\u30c7\u30fc\u30bf\u5165\u529b\u3057\u3066\u3082\u3089\u3048\u308b\u306e\u304b\u300d\u3068\u3044\u3046\u61f8\u5ff5\u304c\u793a\u3055\u308c\u308b\u30b1\u30fc\u30b9\u306f\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u4eba\u9593\u3068\u3044\u3046\u3082\u306e\u306f\u5909\u5316\u3092\u5acc\u3046\u751f\u304d\u7269\u306a\u306e\u3067\u3001\u4eca\u307e\u3067\u306e\u3084\u308a\u65b9\u3092\u305d\u306e\u307e\u307e\u8e0f\u8972\u3057\u305f\u3044\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p><strong>\u2015\u2015 \u78ba\u304b\u306b\u305d\u3046\u3067\u3059\u306d\u3002<\/strong><\/p>\n\n\n\n<p><strong>\u4ef2\u6fa4<\/strong> \u4f8b\u3048\u3070\u3001\u3042\u308b\u4f01\u696d\u3067\u306f\u3001\u7d4c\u55b6\u4f01\u753b\u90e8\u9580\u304c\u300c\u73fe\u72b6\u306e\u307e\u307e\u3067\u306f\u5927\u304d\u304f\u58f2\u4e0a\u3092\u4f38\u3070\u3059\u3053\u3068\u304c\u3067\u304d\u306a\u3044\u304b\u3089\u3001\u4f55\u304c\u539f\u56e0\u306a\u306e\u304b\u898b\u3048\u308b\u5316\u3057\u305f\u3044\u300d\u3068\u3044\u3046\u30a2\u30a4\u30c7\u30a3\u30a2\u3092\u601d\u3044\u3064\u3044\u305f\u3068\u3057\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u55b6\u696d\u90e8\u9580\u306f\u300c\u3053\u308c\u307e\u3067\u3082\u304d\u3061\u3093\u3068\u58f2\u3063\u3066\u3044\u308b\u306e\u3060\u304b\u3089\u554f\u984c\u306a\u3044\u300d\u3068\u8003\u3048\u305f\u3068\u3057\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u72b6\u6cc1\u306e\u4e2d\u3067\u7d4c\u55b6\u4f01\u753b\u90e8\u9580\u304c\u300c\u55b6\u696d\u62c5\u5f53\u8005\u3092\u7ba1\u7406\u3057\u305f\u3044\u300d\u3068\u3044\u3046\u767a\u60f3\u3067SFA\u3084CRM\u3092\u5c0e\u5165\u3059\u308b\u3068\u3001\u4e21\u8005\u304c\u885d\u7a81\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002\u7279\u306b\u55b6\u696d\u90e8\u9577\u304c\u62b5\u6297\u3092\u793a\u3057\u305f\u5834\u5408\u306b\u306f\u3001\u3053\u306e\u8ecb\u8f62\u306f\u304b\u306a\u308a\u6df1\u523b\u306a\u3082\u306e\u306b\u306a\u308a\u307e\u3059\u3002\u55b6\u696d\u90e8\u9580\u3068\u3044\u3046\u306e\u306f\u793e\u5185\u3067\u5f37\u3044\u7acb\u5834\u306b\u3042\u308a\u307e\u3059\u304c\u3001\u55b6\u696d\u90e8\u9577\u306f\u305d\u306e\u4e2d\u3067\u6210\u529f\u4f53\u9a13\u3092\u7a4d\u307f\u91cd\u306d\u3066\u4eca\u306e\u5730\u4f4d\u306b\u4e0a\u308a\u8a70\u3081\u305f\u4eba\u306a\u306e\u3067\u3001\u300c\u81ea\u5206\u304c\u58f2\u3063\u3066\u3044\u308b\u304b\u3089\u4eca\u306e\u4f1a\u793e\u304c\u3042\u308b\u300d\u3068\u3044\u3046\u81ea\u8ca0\u304c\u5f37\u3044\u3002\u305d\u306e\u305f\u3081\u793e\u5185\u3067\u306e\u8aac\u5f97\u304c\u96e3\u3057\u3044\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p><strong>\u2015\u2015 \u4e0a\u8a18\u306e\u3088\u3046\u306a\u793e\u5185\u72b6\u6cc1\u3092\u751f\u307f\u51fa\u3059\u524d\u306b\u3001\u5c0e\u5165\u5f8c\u3001CSM\u306f\u3069\u306e\u3088\u3046\u306b\u3057\u3066\u50cd\u304d\u304b\u3051\u308b\u306e\u3067\u3059\u304b\u3002<\/strong><\/p>\n\n\n\n<p><strong>\u4ef2\u6fa4 <\/strong>\u307e\u305a\u884c\u3046\u306e\u306f\u3001\u304a\u5ba2\u69d8\u306e\u8ab2\u984c\u3068\u30b4\u30fc\u30eb\u3092\u660e\u78ba\u5316\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u3069\u306e\u4f1a\u793e\u3067\u3082\u58f2\u4e0a\u3092\u4e0a\u3052\u3066\u6210\u9577\u3057\u305f\u3044\u3068\u8003\u3048\u3066\u304a\u308a\u3001\u305d\u306e\u60f3\u3044\u306f\u55b6\u696d\u90e8\u9577\u3082\u4e00\u7dd2\u3067\u3059\u3002\u3057\u304b\u3057\u73fe\u6642\u70b9\u3067\u3059\u3067\u306b\u591a\u5fd9\u3067\u3042\u308b\u305f\u3081\u3001\u3053\u308c\u307e\u3067\u306e\u3084\u308a\u65b9\u3067\u3055\u3089\u306a\u308b\u58f2\u4e0a\u306f\u671b\u3081\u306a\u3044\u3068\u3044\u3046\u3053\u3068\u3082\u3001\u8584\u3005\u306a\u304c\u3089\u611f\u3058\u3066\u3044\u307e\u3059\u3002\u305d\u3053\u3067\u300c\u3053\u308c\u4ee5\u4e0a\u306e\u6210\u9577\u3092\u9054\u6210\u3059\u308b\u306b\u306f\u3001\u55b6\u696d\u90e8\u9577\u306e\u5206\u8eab\u3092\u4f5c\u3089\u306a\u3051\u308c\u3070\u3044\u3051\u307e\u305b\u3093\u300d\u3068\u8a00\u3044\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u306b\u3082\u30b7\u30b9\u30c6\u30e0\u3067\u3067\u304d\u308b\u3053\u3068\u306f\u30b7\u30b9\u30c6\u30e0\u3067\u51e6\u7406\u3057\u3001\u55b6\u696d\u90e8\u9577\u3068\u3057\u3066\u672c\u5f53\u306b\u3084\u308b\u3079\u304d\u3053\u3068\u3068\u3001\u81ea\u52d5\u5316\u3059\u3079\u304d\u3053\u3068\u3092\u5206\u3051\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3068\u3002\u3053\u306e\u3088\u3046\u306b\u8a71\u3092\u3057\u3066\u3044\u304f\u3068\u3001\u55b6\u696d\u90e8\u9577\u306e\u30ce\u30a6\u30cf\u30a6\u304cSalesforce\u306b\u305f\u307e\u3063\u3066\u3044\u304f\u3053\u3068\u3067\u3001\u4ed6\u306e\u55b6\u696d\u62c5\u5f53\u8005\u306e\u6210\u7e3e\u3082\u4e0a\u304c\u3063\u3066\u3044\u304f\u3068\u3044\u3046\u30a4\u30e1\u30fc\u30b8\u3092\u3001\u3054\u7406\u89e3\u3044\u305f\u3060\u3051\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u5b9f\u969b\u306b2\u4eba\u306e\u55b6\u696d\u90e8\u9577\u304c\u731b\u53cd\u5bfe\u3057\u3066\u3044\u305f\u4f1a\u793e\u3067\u3053\u306e\u8a71\u3092\u3057\u305f\u3068\u3053\u308d\u3001\u6700\u5f8c\u306b\u306f\u300c\u5168\u304f\u305d\u306e\u901a\u308a\u3060\u300d\u3068\u304a\u3063\u3057\u3083\u3089\u308c\u3001\u5e30\u308a\u969b\u306b\u63e1\u624b\u3092\u6c42\u3081\u3089\u308c\u305f\u30b1\u30fc\u30b9\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u2015\u2015 \u7ba1\u7406\u3042\u308a\u304d\u3067\u306f\u306a\u304f\u3001\u76ee\u6a19\u3042\u308a\u304d\u3067\u8a71\u3092\u9032\u3081\u308b\u3053\u3068\u3067\u3001\u30cf\u30fc\u30c9\u30eb\u3092\u89e3\u6d88\u3057\u3084\u3059\u304f\u306a\u308b\u3068\u3002<\/strong><\/p>\n\n\n\n<p><strong>\u4ef2\u6fa4<\/strong> Salesforce\u3092\u5c0e\u5165\u3082\u3057\u304f\u306f\u5c0e\u5165\u3092\u691c\u8a0e\u3055\u308c\u3066\u3044\u308b\u4f01\u696d\u3067\u306f\u3001\u793e\u54e1\u5168\u54e1\u304c\u305d\u308c\u306a\u308a\u306e\u5371\u6a5f\u611f\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u5371\u6a5f\u611f\u3092\u5171\u6709\u3057\u3001\u610f\u8b58\u3092\u5408\u308f\u305b\u3066\u3044\u304f\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>\uff08<a adhocenable=\"false\" href=\"https:\/\/www.salesforce.com\/jp\/blog\/2017\/05\/customer-success-02.html\" target=\"_blank\" rel=\"noopener\">Vol.2<\/a>\u306b\u3064\u3065\u304f\u3002Vol.2\u3067\u306f\u3001\u6d3b\u7528\u5b9a\u7740\u306b\u5411\u3051\u3001\u3088\u308a\u5177\u4f53\u7684\u306a\u6d3b\u52d5\u5185\u5bb9\u3092\u7d39\u4ecb\u3057\u307e\u3059\uff01\uff09<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image aligncenter is-resized\"><a href=\"https:\/\/www.salesforce.com\/jp\/form\/pdf\/brain-science\/?d=blog-body-cta-banner\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/Sales_brain-science-ban590.jpg?strip=all&#038;quality=95\" alt=\"\" style=\"width:590px;height:156px\" width=\"590\" height=\"156\"\/><\/a><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p><b>\u3010\u3042\u308f\u305b\u3066\u8aad\u307f\u305f\u3044\u95a2\u9023\u8a18\u4e8b\u3011<\/b><\/p>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:150px\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d6fca780460&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d6fca780460\" class=\"wp-block-image wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/img-sfa-1280x720-1.jpg?strip=all&#038;quality=95\" alt=\"\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p><a href=\"https:\/\/www.salesforce.com\/jp\/hub\/sales\/sfa\/\" target=\"_blank\" rel=\"noopener\">SFA\u3068\u306f\uff1fCRM\u3068\u306e\u9055\u3044\u30fb\u6d3b\u7528\u306e\u57fa\u790e\u77e5\u8b58<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:150px\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d6fca780ec5&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d6fca780ec5\" class=\"wp-block-image wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/img-customer-success-1.jpg?strip=all&#038;quality=95\" alt=\"\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p><a href=\"https:\/\/www.salesforce.com\/jp\/hub\/crm\/customer-success\/\" target=\"_blank\" rel=\"noopener\"><span>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\uff1f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u306e\u9055\u3044\u30fb\u696d\u52d9\u5185\u5bb9\u3068KPI<\/span><\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<p> <span id=\"authorRoot\" path=\"\/content\/blogs\/jp\/ja\/authors\/\"><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306f\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff08customer success\uff09\u300d\u306e\u91cd\u8981\u6027\u3092\u8a34\u3048\u3066\u304d\u307e\u3057\u305f\u3002\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u300d\u3068\u8a00\u3063\u305f\u5f79\u8077\u3092\u3088\u304f\u898b\u304b\u3051\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u306a\u304b\u3067\u3001\u3053\u306e\u8a00\u8449\u306e\u610f\u5473\u3084\u4e8b\u4f8b\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n","protected":false},"author":1,"featured_media":439,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","footnotes":""},"sf_topic":[1,30],"sf_content_type":[],"blog":[659,682],"coauthors":[2],"class_list":["post-437","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-innovation","sf_topic-customer-success","blog-customer-success","blog-innovation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\uff1fVol.1 \u8a95\u751f\u306e\u80cc\u666f\u3068\u30b3\u30f3\u30bb\u30d7\u30c8 - Salesforce\u30d6\u30ed\u30b0<\/title>\n<meta name=\"description\" content=\"\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306f\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff08customer success\uff09\u300d\u306e\u91cd\u8981\u6027\u3092\u8a34\u3048\u3066\u304d\u307e\u3057\u305f\u3002\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u300d\u3068\u8a00\u3063\u305f\u5f79\u8077\u3092\u3088\u304f\u898b\u304b\u3051\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u306a\u304b\u3067\u3001\u3053\u306e\u8a00\u8449\u306e\u610f\u5473\u3084\u4e8b\u4f8b\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-01\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\uff1fVol.1 \u8a95\u751f\u306e\u80cc\u666f\u3068\u30b3\u30f3\u30bb\u30d7\u30c8\" \/>\n<meta property=\"og:description\" content=\"\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306f\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff08customer success\uff09\u300d\u306e\u91cd\u8981\u6027\u3092\u8a34\u3048\u3066\u304d\u307e\u3057\u305f\u3002\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u300d\u3068\u8a00\u3063\u305f\u5f79\u8077\u3092\u3088\u304f\u898b\u304b\u3051\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u306a\u304b\u3067\u3001\u3053\u306e\u8a00\u8449\u306e\u610f\u5473\u3084\u4e8b\u4f8b\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-01\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SalesforceJapan\" \/>\n<meta property=\"article:published_time\" content=\"2023-07-20T18:37:55+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-09T04:17:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/218-customer-success-01-500-281.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"500\" \/>\n\t<meta property=\"og:image:height\" content=\"281\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Salesforce Japan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@SalesforceJapan\" \/>\n<meta name=\"twitter:site\" content=\"@SalesforceJapan\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"digital-delivery-operations7076\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"11\u5206\" \/>\n\t<meta name=\"twitter:label3\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data3\" content=\"Salesforce Japan\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-01\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-01\/\"},\"author\":[{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/person\/image\/e101fbd0dac3f74496c9be4bf0706db2\"}],\"headline\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\uff1fVol.1 \u8a95\u751f\u306e\u80cc\u666f\u3068\u30b3\u30f3\u30bb\u30d7\u30c8\",\"datePublished\":\"2023-07-20T18:37:55+00:00\",\"dateModified\":\"2023-08-09T04:17:05+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-01\/\"},\"wordCount\":36,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-01\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/218-customer-success-01-500-281.jpg\",\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-01\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-01\/\",\"url\":\"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-01\/\",\"name\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\uff1fVol.1 \u8a95\u751f\u306e\u80cc\u666f\u3068\u30b3\u30f3\u30bb\u30d7\u30c8 - Salesforce\u30d6\u30ed\u30b0\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-01\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-01\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/218-customer-success-01-500-281.jpg\",\"datePublished\":\"2023-07-20T18:37:55+00:00\",\"dateModified\":\"2023-08-09T04:17:05+00:00\",\"description\":\"\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306f\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff08customer success\uff09\u300d\u306e\u91cd\u8981\u6027\u3092\u8a34\u3048\u3066\u304d\u307e\u3057\u305f\u3002\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u300d\u3068\u8a00\u3063\u305f\u5f79\u8077\u3092\u3088\u304f\u898b\u304b\u3051\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u306a\u304b\u3067\u3001\u3053\u306e\u8a00\u8449\u306e\u610f\u5473\u3084\u4e8b\u4f8b\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002\",\"breadcrumb\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-01\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-01\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-01\/#primaryimage\",\"url\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/218-customer-success-01-500-281.jpg\",\"contentUrl\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/218-customer-success-01-500-281.jpg\",\"width\":500,\"height\":281,\"caption\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\uff1fVol.1 \u8a95\u751f\u306e\u80cc\u666f\u3068\u30b3\u30f3\u30bb\u30d7\u30c8\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-01\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.salesforce.com\/jp\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\uff1fVol.1 \u8a95\u751f\u306e\u80cc\u666f\u3068\u30b3\u30f3\u30bb\u30d7\u30c8\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#website\",\"url\":\"https:\/\/www.salesforce.com\/jp\/blog\/\",\"name\":\"Salesforce\",\"description\":\"\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\",\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#organization\"},\"alternateName\":\"Salesforce\u30d6\u30ed\u30b0\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.salesforce.com\/jp\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ja\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#organization\",\"name\":\"Salesforce Japan\",\"url\":\"https:\/\/www.salesforce.com\/jp\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/logo-salesforce.png\",\"contentUrl\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/logo-salesforce.png\",\"width\":300,\"height\":300,\"caption\":\"Salesforce Japan\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/SalesforceJapan\",\"https:\/\/x.com\/SalesforceJapan\",\"https:\/\/www.linkedin.com\/company\/salesforce\/posts\/\",\"https:\/\/www.youtube.com\/channel\/UCEWplP9qrhNjXVggK5W5CvA\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/person\/image\/e101fbd0dac3f74496c9be4bf0706db2\",\"name\":\"Salesforce Japan\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/person\/image\/357a09de16a941635c5a68cdfb8cbbdd\",\"url\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/logo-salesforce.png?w=150&h=150&crop=1\",\"contentUrl\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/logo-salesforce.png?w=150&h=150&crop=1\",\"width\":\"150\",\"height\":\"150\",\"caption\":\"Salesforce Japan\"},\"url\":\"https:\/\/www.salesforce.com\/jp\/blog\/author\/salesforce-japan\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\uff1fVol.1 \u8a95\u751f\u306e\u80cc\u666f\u3068\u30b3\u30f3\u30bb\u30d7\u30c8 - Salesforce\u30d6\u30ed\u30b0","description":"\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306f\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff08customer success\uff09\u300d\u306e\u91cd\u8981\u6027\u3092\u8a34\u3048\u3066\u304d\u307e\u3057\u305f\u3002\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u300d\u3068\u8a00\u3063\u305f\u5f79\u8077\u3092\u3088\u304f\u898b\u304b\u3051\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u306a\u304b\u3067\u3001\u3053\u306e\u8a00\u8449\u306e\u610f\u5473\u3084\u4e8b\u4f8b\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-01\/","og_locale":"ja_JP","og_type":"article","og_title":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\uff1fVol.1 \u8a95\u751f\u306e\u80cc\u666f\u3068\u30b3\u30f3\u30bb\u30d7\u30c8","og_description":"\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306f\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff08customer success\uff09\u300d\u306e\u91cd\u8981\u6027\u3092\u8a34\u3048\u3066\u304d\u307e\u3057\u305f\u3002\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u300d\u3068\u8a00\u3063\u305f\u5f79\u8077\u3092\u3088\u304f\u898b\u304b\u3051\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u306a\u304b\u3067\u3001\u3053\u306e\u8a00\u8449\u306e\u610f\u5473\u3084\u4e8b\u4f8b\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002","og_url":"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-01\/","og_site_name":"Salesforce","article_publisher":"https:\/\/www.facebook.com\/SalesforceJapan","article_published_time":"2023-07-20T18:37:55+00:00","article_modified_time":"2023-08-09T04:17:05+00:00","og_image":[{"width":500,"height":281,"url":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/218-customer-success-01-500-281.jpg","type":"image\/jpeg"}],"author":"Salesforce Japan","twitter_card":"summary_large_image","twitter_creator":"@SalesforceJapan","twitter_site":"@SalesforceJapan","twitter_misc":{"\u57f7\u7b46\u8005":"digital-delivery-operations7076","\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"11\u5206","Written by":"Salesforce Japan"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-01\/#article","isPartOf":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-01\/"},"author":[{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/person\/image\/e101fbd0dac3f74496c9be4bf0706db2"}],"headline":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\uff1fVol.1 \u8a95\u751f\u306e\u80cc\u666f\u3068\u30b3\u30f3\u30bb\u30d7\u30c8","datePublished":"2023-07-20T18:37:55+00:00","dateModified":"2023-08-09T04:17:05+00:00","mainEntityOfPage":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-01\/"},"wordCount":36,"commentCount":0,"publisher":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/#organization"},"image":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-01\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/218-customer-success-01-500-281.jpg","inLanguage":"ja","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.salesforce.com\/jp\/blog\/customer-success-01\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-01\/","url":"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-01\/","name":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\uff1fVol.1 \u8a95\u751f\u306e\u80cc\u666f\u3068\u30b3\u30f3\u30bb\u30d7\u30c8 - Salesforce\u30d6\u30ed\u30b0","isPartOf":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-01\/#primaryimage"},"image":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-01\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/218-customer-success-01-500-281.jpg","datePublished":"2023-07-20T18:37:55+00:00","dateModified":"2023-08-09T04:17:05+00:00","description":"\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306f\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff08customer success\uff09\u300d\u306e\u91cd\u8981\u6027\u3092\u8a34\u3048\u3066\u304d\u307e\u3057\u305f\u3002\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u300d\u3068\u8a00\u3063\u305f\u5f79\u8077\u3092\u3088\u304f\u898b\u304b\u3051\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u306a\u304b\u3067\u3001\u3053\u306e\u8a00\u8449\u306e\u610f\u5473\u3084\u4e8b\u4f8b\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002","breadcrumb":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-01\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.salesforce.com\/jp\/blog\/customer-success-01\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-01\/#primaryimage","url":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/218-customer-success-01-500-281.jpg","contentUrl":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/218-customer-success-01-500-281.jpg","width":500,"height":281,"caption":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\uff1fVol.1 \u8a95\u751f\u306e\u80cc\u666f\u3068\u30b3\u30f3\u30bb\u30d7\u30c8"},{"@type":"BreadcrumbList","@id":"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-01\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.salesforce.com\/jp\/blog\/"},{"@type":"ListItem","position":2,"name":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\uff1fVol.1 \u8a95\u751f\u306e\u80cc\u666f\u3068\u30b3\u30f3\u30bb\u30d7\u30c8"}]},{"@type":"WebSite","@id":"https:\/\/www.salesforce.com\/jp\/blog\/#website","url":"https:\/\/www.salesforce.com\/jp\/blog\/","name":"Salesforce","description":"\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3","publisher":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/#organization"},"alternateName":"Salesforce\u30d6\u30ed\u30b0","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.salesforce.com\/jp\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/www.salesforce.com\/jp\/blog\/#organization","name":"Salesforce Japan","url":"https:\/\/www.salesforce.com\/jp\/blog\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/logo-salesforce.png","contentUrl":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/logo-salesforce.png","width":300,"height":300,"caption":"Salesforce Japan"},"image":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/SalesforceJapan","https:\/\/x.com\/SalesforceJapan","https:\/\/www.linkedin.com\/company\/salesforce\/posts\/","https:\/\/www.youtube.com\/channel\/UCEWplP9qrhNjXVggK5W5CvA"]},{"@type":"Person","@id":"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/person\/image\/e101fbd0dac3f74496c9be4bf0706db2","name":"Salesforce Japan","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/person\/image\/357a09de16a941635c5a68cdfb8cbbdd","url":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/logo-salesforce.png?w=150&h=150&crop=1","contentUrl":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/logo-salesforce.png?w=150&h=150&crop=1","width":"150","height":"150","caption":"Salesforce Japan"},"url":"https:\/\/www.salesforce.com\/jp\/blog\/author\/salesforce-japan\/"}]}},"jetpack_featured_media_url":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/218-customer-success-01-500-281.jpg","distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Salesforce","distributor_original_site_url":"https:\/\/www.salesforce.com\/jp\/blog","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/posts\/437","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/comments?post=437"}],"version-history":[{"count":4,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/posts\/437\/revisions"}],"predecessor-version":[{"id":5861,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/posts\/437\/revisions\/5861"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/media\/439"}],"wp:attachment":[{"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/media?parent=437"}],"wp:term":[{"taxonomy":"sf_topic","embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/sf_topic?post=437"},{"taxonomy":"sf_content_type","embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/sf_content_type?post=437"},{"taxonomy":"blog","embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/blog?post=437"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/coauthors?post=437"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}