{"id":446,"date":"2017-05-01T18:38:00","date_gmt":"2023-07-20T18:38:04","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=446"},"modified":"2023-08-09T13:16:33","modified_gmt":"2023-08-09T04:16:33","slug":"customer-success-02","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-02\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\uff1fVol.2 Salesforce\u6d41\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u65b9\u6cd5"},"content":{"rendered":"\n

Salesforce\u306e\u5927\u304d\u306a\u7279\u9577\u306e1\u3064\u3067\u3042\u308b\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u300d\u306e\u53d6\u308a\u7d44\u307f\u3002\u524d\u56de<\/a>\u306f\u8a95\u751f\u306e\u80cc\u666f\u3084\u30b3\u30f3\u30bb\u30d7\u30c8\u3092\u805e\u304d\u307e\u3057\u305f\u3002\u4eca\u56de\u306f\u6d3b\u7528\u5b9a\u7740\u306b\u5411\u3051\u305f\u3001\u3088\u308a\u5177\u4f53\u7684\u306a\u6d3b\u52d5\u5185\u5bb9\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002\u8a9e\u308a\u624b\u306f\u524d\u56de\u3068\u540c\u3058\u304f\u3001\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0 \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u672c\u90e8\u3067\u57f7\u884c\u5f79\u54e1 \u30b3\u30de\u30fc\u30b7\u30e3\u30eb\u30b5\u30af\u30bb\u30b9\u90e8\u9577\u3092\u52d9\u3081\u308b\u4ef2\u6fa4 \u8f1d\u5b8f\u3067\u3059\u3002<\/p>\n\n\n\n

\n
\n
\"\"\/\n\t\t\t\n\t\t\t\t\n\t\t\t<\/svg>\n\t\t<\/button>
\u682a\u5f0f\u4f1a\u793e\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0

\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u672c\u90e8 \u57f7\u884c\u5f79\u54e1 \u30b3\u30de\u30fc\u30b7\u30e3\u30eb\u30b5\u30af\u30bb\u30b9\u90e8\u9577 \u4ef2\u6fa4 \u8f1d\u5b8f<\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n\n\n

\u5c0e\u5165\u624b\u6cd5\u306b\u3088\u3063\u3066\u7570\u306a\u308b\u6d3b\u7528\u7387\u306e\u6642\u7cfb\u5217\u5909\u5316<\/h2>\n\n\n\n

\u2015\u2015 \u30c8\u30c3\u30d7\u3092\u8aac\u5f97\u3067\u304d\u308c\u3070\u3001\u305d\u306e\u5f8c\u306e\u30b7\u30b9\u30c6\u30e0\u6d3b\u7528\u306f\u30b9\u30e0\u30fc\u30ba\u306b\u9032\u3080\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/strong><\/p>\n\n\n\n

\u4ef2\u6fa4<\/strong> \u6b8b\u5ff5\u306a\u304c\u3089\u3001\u5fc5\u305a\u3057\u3082\u305d\u3046\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u305d\u3053\u3067\u77e5\u3063\u3066\u304a\u304d\u305f\u3044\u306e\u304c\u300c\u6d3b\u7528\u66f2\u7dda\u300d\u3067\u3059\u3002\u3053\u306e\u30b0\u30e9\u30d5\u3092\u898b\u3066\u304f\u3060\u3055\u3044\u30023\u7a2e\u985e\u306e\u5c0e\u5165\u624b\u6cd5\u3068\u3001\u305d\u308c\u305e\u308c\u306e\u6d3b\u7528\u66f2\u7dda\u304c\u793a\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u5c0e\u5165\u624b\u6cd5\u3068\u306f\u8981\u3059\u308b\u306b\u3001\u65b0\u3057\u3044\u30b7\u30b9\u30c6\u30e0\uff08\u5909\u5316\u3078\u306e\u5bfe\u5fdc\uff09\u3092\u4fc3\u3059\u305f\u3081\u306e\u52d5\u6a5f\u4ed8\u3051\u306f\u4f55\u304b\uff1f\u3068\u3044\u3046\u8a71\u3067\u3059\u3002<\/p>\n\n\n\n

\n
\n
\"\"\/\n\t\t\t\n\t\t\t\t\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n

\u2015\u2015 \u52d5\u6a5f\u4ed8\u3051\u306b\u3088\u3063\u3066\u3001\u6d3b\u7528\u306e\u5e83\u304c\u308a\u65b9\u304c\u5909\u308f\u3063\u3066\u304f\u308b\u3068\u3002<\/strong><\/p>\n\n\n\n

\u4ef2\u6fa4 <\/strong>\u6700\u3082\u77ed\u671f\u9593\u3067\u6d3b\u7528\u304c\u5e83\u304c\u308b\u306e\u306f\u3001\u5f37\u5236\u529b\u3092\u751f\u304b\u3057\u305f\u5c0e\u5165\u65b9\u6cd5\u3067\u3059\u3002\u3064\u307e\u308a\u30c8\u30c3\u30d7\u30c0\u30a6\u30f3\u3067\u300c\u30b7\u30b9\u30c6\u30e0\u3092\u4f7f\u3048\uff01\u300d\u3068\u6307\u793a\u3059\u308b\u308f\u3051\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u5f37\u5236\u3055\u308c\u308b\u3060\u3051\u3067\u305d\u306e\u610f\u5473\u3092\u7406\u89e3\u3057\u3066\u3044\u306a\u3051\u308c\u3070\u3001\u6d3b\u7528\u7387\u306f\u305d\u306e\u5f8c\u6025\u901f\u306b\u4f4e\u4e0b\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

\u2015\u2015 \u3042\u307e\u308a\u597d\u307e\u3057\u3044\u30d1\u30bf\u30fc\u30f3\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u306d\u3002<\/strong><\/p>\n\n\n\n

\u4ef2\u6fa4 <\/strong>\u7b2c2\u306e\u6d3b\u7528\u66f2\u7dda\u306f\u3001\u5831\u5968\u3084\u30a4\u30f3\u30bb\u30f3\u30c6\u30a3\u30d6\u3092\u751f\u304b\u3057\u305f\u30b1\u30fc\u30b9\u3067\u3059\u3002\u4f8b\u3048\u3070\u30c7\u30fc\u30bf\u3092\u5165\u529b\u3057\u305f\u3089\u305d\u306e\u4ef6\u6570\u306b\u5fdc\u3058\u3066\u5831\u5968\u91d1\u3092\u4e0e\u3048\u308b\u3001\u3068\u3044\u3046\u65b9\u6cd5\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002\u3053\u308c\u3082\u6700\u521d\u306e\u3046\u3061\u306f\u6d3b\u7528\u7387\u304c\u4e0a\u6607\u3057\u307e\u3059\u304c\u3001\u30a4\u30f3\u30bb\u30f3\u30c6\u30a3\u30d6\u304c\u3088\u307b\u3069\u5927\u304d\u3044\u3082\u306e\u3067\u306a\u3044\u9650\u308a\u3001\u3044\u305a\u308c\u306f\u52b9\u679c\u304c\u8584\u304f\u306a\u308a\u3001\u4e2d\u9577\u671f\u7684\u306b\u306f\u6d3b\u7528\u7387\u304c\u4f4e\u4e0b\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

\u2015\u2015 \u3084\u306f\u308a\u3044\u3061\u3070\u3093\u671b\u307e\u3057\u3044\u306e\u306f\u3001\u5229\u4fbf\u6027\u5b9f\u73fe\u306b\u3088\u308b\u6d3b\u7528\u66f2\u7dda\u3060\u3068\u3002<\/strong><\/p>\n\n\n\n

\u4ef2\u6fa4 <\/strong>\u305d\u3046\u3067\u3059\u3002\u65b0\u3057\u3044\u5909\u5316\uff08\u30b7\u30b9\u30c6\u30e0\uff09\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u304c\u3001\u4fbf\u5229\u3060\u3068\u5b9f\u611f\u3057\u3066\u3082\u3089\u3046\u3053\u3068\u3067\u3059\u306d\u3002\u4f8b\u3048\u3070\u3001Salesforce\u306b\u30c7\u30fc\u30bf\u5165\u529b\u3057\u305f\u3089\u65e5\u5831\u3084\u5404\u7a2e\u30ec\u30dd\u30fc\u30c8\u306f\u4f5c\u6210\u3057\u306a\u304f\u3066\u3082\u3044\u3044\u3001\u3068\u3044\u3046\u3053\u3068\u306b\u3057\u305f\u3089\u3069\u3046\u3067\u3057\u3087\u3046\u304b\u3002\u30ec\u30dd\u30fc\u30c8\u4f5c\u6210\u306e\u624b\u9593\u3088\u308a\u3082\u30c7\u30fc\u30bf\u5165\u529b\u306e\u624b\u9593\u304c\u5c0f\u3055\u3051\u308c\u3070\u3001\u81ea\u7136\u3068\u30c7\u30fc\u30bf\u5165\u529b\u3059\u308b\u3088\u3046\u306b\u306a\u308b\u306f\u305a\u3067\u3059\u3002\u3042\u308b\u3044\u306f\u30c7\u30fc\u30bf\u5165\u529b\u3055\u3048\u3057\u3066\u304a\u3051\u3070\u3001\u30b7\u30b9\u30c6\u30e0\u304c\u72b6\u6cc1\u306b\u5fdc\u3058\u3066\u6b21\u306b\u53d6\u308b\u3079\u304d\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u6559\u3048\u3066\u304f\u308c\u308b\u3001\u3068\u3044\u3046\u306e\u3082\u3044\u3044\u3068\u601d\u3044\u307e\u3059\u3002\u4fa1\u5024\u306e\u3042\u308b\u30ea\u30bf\u30fc\u30f3\u3055\u3048\u3042\u308c\u3070\u3001\u5165\u529b\u306e\u624b\u9593\u3092\u304b\u3051\u308b\u610f\u5473\u304c\u898b\u51fa\u3057\u3084\u3059\u304f\u306a\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n

\u2015\u2015 \u3057\u304b\u3057\u7acb\u3061\u4e0a\u304c\u308a\u306f\u3086\u3063\u304f\u308a\u3067\u3059\u306d\u3002<\/strong><\/p>\n\n\n\n

\u4ef2\u6fa4 <\/strong>\u3084\u306f\u308a\u4eba\u306f\u5909\u5316\u3092\u5acc\u3046\u305f\u3081\u3001\u65b0\u305f\u306a\u30ea\u30bf\u30fc\u30f3\u3078\u306e\u7406\u89e3\u304c\u6d78\u900f\u3059\u308b\u306b\u306f\u3001\u305d\u308c\u306a\u308a\u306e\u6642\u9593\u304c\u304b\u304b\u308a\u307e\u3059\u3002\u77ed\u671f\u9593\u3067\u6d3b\u7528\u7387\u3092\u9ad8\u3081\u3001\u305d\u308c\u3092\u9577\u671f\u306b\u308f\u305f\u3063\u3066\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u3053\u308c\u30893\u7a2e\u985e\u306e\u5c0e\u5165\u624b\u6cd5\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u306e\u304c\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n\n\n\n

\u2015\u2015 \u5f37\u5236\u529b\u304b\u3089\u30b9\u30bf\u30fc\u30c8\u3057\u3066\u3001\u30a4\u30f3\u30bb\u30f3\u30c6\u30a3\u30d6\u3078\u3068\u79fb\u884c\u3057\u3001\u6700\u7d42\u7684\u306b\u306f\u5229\u4fbf\u6027\u5b9f\u73fe\u3092\u91cd\u8996\u3057\u3066\u3044\u304f\u2026\u3002<\/strong><\/p>\n\n\n\n

\u4ef2\u6fa4 <\/strong>\u305d\u306e\u901a\u308a\u3067\u3059\u3002\u5229\u4fbf\u6027\u5b9f\u73fe\u307e\u3067\u305f\u3069\u308a\u7740\u3051\u308c\u3070\u3001\u3042\u3068\u306f\u300c\u4f7f\u3046\u3053\u3068\u304c\u5f53\u305f\u308a\u524d\u300d\u306b\u306a\u308a\u307e\u3059\u3002\u4f1a\u8a08\u3084\u5728\u5eab\u7ba1\u7406\u306e\u3088\u3046\u306a\u30b7\u30b9\u30c6\u30e0\u306f\u4f01\u696d\u7d4c\u55b6\u4e0a\u300cMust Have\uff08\u5fc5\u9808\u306a\uff09\u300d\u306a\u30b7\u30b9\u30c6\u30e0\u3060\u3068\u8a8d\u8b58\u3055\u308c\u3066\u3044\u307e\u3059\u304c\u3001SFA\u3084CRM\u306f\u5831\u544a\u696d\u52d9\u306b\u4f7f\u3046\u300cNice to Have\uff08\u3042\u3063\u3066\u3082\u3044\u3044\u304c\u306a\u304f\u3066\u3082\u3044\u3044\uff09\u300d\u306a\u30b7\u30b9\u30c6\u30e0\u3068\u601d\u308f\u308c\u304c\u3061\u3067\u3042\u308a\u3001Excel\u3084\u30b0\u30eb\u30fc\u30d7\u30a6\u30a7\u30a2\u3067\u4ee3\u7528\u3057\u3067\u3082\u3044\u3044\u306e\u3067\u306f\u306a\u3044\u304b\u3068\u3044\u3046\u610f\u898b\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u3057\u304b\u3057\u793e\u54e1\u304c\u591a\u304f\u306a\u308a\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3082\u5897\u3048\u3066\u3044\u304f\u3068\u3001\u4eba\u9593\u304c\u8a18\u61b6\u3057\u3066\u3044\u3089\u308c\u308b\u7bc4\u56f2\u3092\u8d8a\u3048\u3066\u3057\u307e\u3044\u3001\u30ce\u30a6\u30cf\u30a6\u304c\u500b\u4eba\u306b\u4f9d\u5b58\u3057\u305f\u307e\u307e\u3067\u3059\u3002Salesforce\u306f\u3053\u306e\u58c1\u3092\u8d85\u3048\u308b\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3067\u3042\u308a\u3001\u4f01\u696d\u8cc7\u7523\u3067\u3042\u308b\u55b6\u696d\u3092\u306f\u3058\u3081\u3068\u3059\u308b\u30ce\u30a6\u30cf\u30a6\u3084\u9867\u5ba2\u60c5\u5831\u3092\u84c4\u7a4d\u3057\u3066\u5171\u6709\u30fb\u6d3b\u7528\u3057\u3066\u3044\u3051\u308b\u30c4\u30fc\u30eb\u3067\u3059\u3002\u305d\u306e\u3053\u3068\u3092\u5b9f\u611f\u3057\u3066\u3044\u305f\u3060\u3051\u308c\u3070\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u5fc5\u9808\u306a\u30b7\u30b9\u30c6\u30e0\u306a\u306e\u3060\u3068\u7406\u89e3\u3057\u3066\u3044\u305f\u3060\u3051\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3068\u30b5\u30af\u30bb\u30b9\u30de\u30c3\u30d7\u3067\u304a\u5ba2\u69d8\u306e\u696d\u52d9\u6539\u5584\u3092\u652f\u63f4<\/h2>\n\n\n\n

\u2015\u2015 \u3053\u3053\u307e\u3067\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u8a95\u751f\u306e\u80cc\u666f\u3084\u30b3\u30f3\u30bb\u30d7\u30c8\u3092\u304a\u805e\u304d\u3057\u307e\u3057\u305f\u304c\u3001\u6700\u5f8c\u306b\u300c\u9867\u5ba2\u3092\u6210\u529f\u306b\u5c0e\u304f\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\uff09\u300d\u305f\u3081\u306e\u5177\u4f53\u7684\u306a\u65b9\u6cd5\u8ad6\u306b\u3064\u3044\u3066\u6559\u3048\u3066\u304f\u3060\u3055\u3044\u3002<\/strong><\/p>\n\n\n\n

\u4ef2\u6fa4 <\/strong>\u5f53\u793e\u3067\u306f\u3001\u304a\u5ba2\u69d8\u306e\u30b7\u30b9\u30c6\u30e0\u306e\u5229\u7528\u72b6\u6cc1\u3092\u5206\u6790\u3059\u308b\u30c4\u30fc\u30eb\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u306e\u8a71\u3092\u3059\u308b\u3068\u3088\u304f\u805e\u304b\u308c\u308b\u306e\u3067\u3059\u304c\u3001\u304a\u5ba2\u69d8\u81ea\u8eab\u306e\u4fdd\u6709\u3057\u3066\u3044\u308b\u30c7\u30fc\u30bf\u306f\u304a\u5ba2\u69d8\u306e\u6240\u6709\u7269\u3067\u3059\u306e\u3067\u3001\u79c1\u9054\u793e\u54e1\u3067\u3082\u4e2d\u8eab\u3092\u898b\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002\u30ed\u30b0\u30a4\u30f3\u7387\u3084\u3001\u30c7\u30fc\u30bf\u5909\u66f4\u7387\uff08\u30c7\u30fc\u30bf\u3092\u3069\u306e\u304f\u3089\u3044\u5909\u3048\u305f\u304b\uff09\u3001Chatter\uff08\u793e\u5185SNS\uff09\u5229\u7528\u7387\u3001\u30ec\u30dd\u30fc\u30c8\u6570\u3084\u3001\u30ec\u30dd\u30fc\u30c8\u53c2\u7167\u6570\u306a\u3069\u3001\u3042\u304f\u307e\u3067\u30b7\u30b9\u30c6\u30e0\u30ed\u30b0\u3068\u3057\u3066\u8a18\u9332\u3055\u308c\u3066\u3044\u308b\u3082\u306e\u3092\u96c6\u8a08\u3057\u6570\u5024\u5316\u3057\u3066\u8868\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

\u2015\u2015 \u3053\u308c\u3089\u306e\u5229\u7528\u72b6\u6cc1\u306e\u6570\u5024\u3092\u3069\u306e\u3088\u3046\u306b\u6d3b\u7528\u3059\u308b\u306e\u3067\u3059\u304b\u3002<\/strong><\/p>\n\n\n\n

\u4ef2\u6fa4<\/strong> \u307e\u305a\u898b\u308b\u3079\u304d\u306a\u306e\u306f\u3001\u30ed\u30b0\u30a4\u30f3\u7387\u3068\u30c7\u30fc\u30bf\u5909\u66f4\u7387\u3067\u3059\u3002\u3053\u308c\u304c\u4f4e\u3044\u304a\u5ba2\u69d8\u306f\u3001\u307e\u3060\u5341\u5206\u306a\u6d3b\u7528\u304c\u884c\u308f\u308c\u3066\u304a\u3089\u305a\u3001\u305d\u306e\u307e\u307e\u3067\u306f\u30b7\u30b9\u30c6\u30e0\u304c\u4f7f\u308f\u308c\u306a\u304f\u306a\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u3068\u8003\u3048\u3089\u308c\u307e\u3059\u3002\u6b21\u306b\u898b\u308b\u306e\u306f\u30ec\u30dd\u30fc\u30c8\u53c2\u7167\u6570\u3067\u3059\u3002\u30ed\u30b0\u30a4\u30f3\u7387\u3068\u5909\u66f4\u7387\u304c\u9ad8\u304f\u3066\u3082\u3001\u30ec\u30dd\u30fc\u30c8\u53c2\u7167\u6570\u304c\u5c11\u306a\u3051\u308c\u3070\u8981\u6ce8\u610f\u3067\u3059\u3002\u3053\u308c\u306f\u5165\u529b\u3055\u308c\u305f\u30c7\u30fc\u30bf\u304c\u6d3b\u304b\u3057\u304d\u308c\u3066\u3044\u306a\u3044\u3053\u3068\u3092\u793a\u3059\u306e\u3067\u3001\u4eca\u5f8c\u5229\u7528\u7387\u304c\u4e0b\u304c\u308b\u5371\u967a\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u3057\u3066\u7b2c3\u306b\u898b\u308b\u306e\u306f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u8a2d\u5b9a\u6570\u3067\u3059\u3002\u3060\u3044\u305f\u3044\u3053\u306e3\u3064\u306e\u30c7\u30fc\u30bf\u3092\u4e2d\u5fc3\u306b\u30c1\u30a7\u30c3\u30af\u3057\u3001\u5148\u884c\u4e8b\u4f8b\u306e\u3054\u7d39\u4ecb\u306a\u3069\u3001\u5404\u30b9\u30c6\u30c3\u30d7\u3067\u5fc5\u8981\u306a\u60c5\u5831\u63d0\u4f9b\u3092\u884c\u3044\u3001\u5229\u6d3b\u7528\u30ec\u30d9\u30eb\u3092\u4e0a\u3052\u3066\u3044\u304f\u305f\u3081\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

\u2015\u2015 \u30b5\u30dd\u30fc\u30c8\u3092\u884c\u3046\u6642\u306e\u65b9\u6cd5\u8ad6\u306f\u7528\u610f\u3055\u308c\u3066\u3044\u307e\u3059\u304b\u3002<\/strong><\/p>\n\n\n\n

\u4ef2\u6fa4 <\/strong>SFA\/CRM\u6d3b\u7528\u652f\u63f4\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u308c\u306fSalesforce\u6d3b\u7528\u306b\u95a2\u3059\u308b\u30c9\u30e1\u30a4\u30f3\u30927\u3064\u306b\u5206\u3051\u3001\u305d\u308c\u305e\u308c\u306b\u3064\u3044\u3066\u8a55\u4fa1\u3092\u884c\u3046\u3068\u3044\u3046\u3082\u306e\u3067\u3059\u3002<\/p>\n\n\n\n

\n
\n
\"\"\/\n\t\t\t\n\t\t\t\t\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n

\u4ef2\u6fa4 <\/strong>\u3053\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306b\u57fa\u3065\u304d\u30013\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u3067\u6d3b\u7528\u3092\u5e83\u3052\u3066\u3044\u304d\u307e\u3059\u3002\u3053\u308c\u306f\u65e5\u672c\u767a\u306e\u30b3\u30f3\u30bb\u30d7\u30c8\u3067\u3059\u3002<\/p>\n\n\n\n

\n
\n
\"\"\/\n\t\t\t\n\t\t\t\t\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n

\u4ef2\u6fa4 <\/strong>\u7b2c1\u30b9\u30c6\u30c3\u30d7\u3067\u306f\u3001\u307e\u305a\u30b4\u30fc\u30eb\u3092\u8a2d\u5b9a\u3057\u305f\u4e0a\u3067\u3001\u305d\u308c\u3092\u76ee\u6a19\u3001\u6226\u7565\u3001\u65bd\u7b56\u3001KPI\u3078\u3068\u30d6\u30ec\u30fc\u30af\u30c0\u30a6\u30f3\u3057\u3066\u3044\u304d\u307e\u3059\u3002\u4f8b\u3048\u3070\u300c2020\u5e74\u307e\u3067\u306b\u696d\u754c\u30b7\u30a7\u30a2No.1\u306b\u306a\u308b\u300d\u3068\u3044\u3046\u306e\u304c\u30b4\u30fc\u30eb\u306a\u3089\u3001\u305d\u306e\u91d1\u984d\u3092\u660e\u78ba\u5316\u3057\u305f\u300c\u58f2\u4e0a\u91d1\u984d 50\u5104\u5186\u300d\u304c\u76ee\u6a19\u306b\u306a\u308a\u3001\u305d\u306e\u305f\u3081\u306b\u4f55\u3092\u91cd\u8996\u3059\u308b\u304b\u304c\u6226\u7565\u3001\u5177\u4f53\u7684\u306a\u884c\u52d5\u304c\u65bd\u7b56\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u3089\u3092\u8a18\u8ff0\u3057\u305f\u306e\u304c\u3053\u306e\u300c\u30b5\u30af\u30bb\u30b9\u30de\u30c3\u30d7\u300d\u3067\u3042\u308a\u3001\u3053\u308c\u3082\u65e5\u672c\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u304c\u8003\u6848\u3057\u305f\u3082\u306e\u3067\u3059\u3002<\/p>\n\n\n\n

\n
\n
\"\"\/\n\t\t\t\n\t\t\t\t\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n

\u4ef2\u6fa4 <\/strong>\u305d\u3057\u3066\u76ee\u6a19\u3001\u6226\u7565\u3001\u65bd\u7b56\u305d\u308c\u305e\u308c\u306bKPI\u3092\u8a2d\u5b9a\u3057\u3001\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3067\u898b\u3048\u308b\u5316\u3059\u308b\u305f\u3081\u306e\u8a2d\u8a08\u3092\u884c\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

\n
\n
\"\"\/\n\t\t\t\n\t\t\t\t\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n

\u4ef2\u6fa4<\/strong> \u7b2c2\u30b9\u30c6\u30c3\u30d7\u3067\u306f\u3001\u5b9a\u7740\u5316\u306e\u305f\u3081\u306e\u904b\u7528\u30eb\u30fc\u30eb\u7b56\u5b9a\u3092\u884c\u3044\u307e\u3059\u3002\u3053\u308c\u3067\u6d3b\u7528\u3092\u5e83\u3052\u3066\u3044\u304f\u3053\u3068\u3067\u3001\u898b\u3048\u308b\u5316\u3092\u5b9f\u73fe\u3057\u3066\u3044\u304d\u307e\u3059\u3002\u3057\u304b\u3057\u5b9a\u7740\u5316\u306f\u3042\u304f\u307e\u3067\u3082\u624b\u6bb5\u3067\u3042\u308a\u3001\u76ee\u7684\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u76ee\u7684\u306f\u3042\u304f\u307e\u3067\u3082\u3001\u7b2c3\u30b9\u30c6\u30c3\u30d7\u306e\u696d\u52d9\u6539\u5584\u3067\u3059\u3002\u6700\u7d42\u7684\u306b\u306f\u5b9a\u7740\u5316\u3092\u696d\u52d9\u6539\u5584\u306b\u3069\u3046\u3064\u306a\u3052\u3066\u3044\u304f\u304b\u304c\u91cd\u8981\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306f\u30d1\u30fc\u30bd\u30ca\u30eb\u30c8\u30ec\u30fc\u30ca\u30fc<\/h2>\n\n\n\n

\u2015\u2015 \u5177\u4f53\u7684\u306b\u3069\u3046\u3059\u308c\u3070\u3044\u3044\u306e\u3067\u3059\u304b\u3002<\/strong><\/p>\n\n\n\n

\u4ef2\u6fa4 <\/strong>\u300c80:20\u306e\u6cd5\u5247\u300d\u3068\u3057\u3066\u77e5\u3089\u308c\u3066\u3044\u308b\u3001\u30d1\u30ec\u30fc\u30c8\u306e\u6cd5\u5247\u3092\u6d3b\u7528\u3057\u307e\u3059\u3002\u5b9f\u306f\u307b\u3068\u3093\u3069\u306e\u4f01\u696d\u3067\u306f\u3001\u58f2\u4e0a\u306e80\uff05\u306f20\uff05\u306e\u793e\u54e1\u304c\u751f\u307f\u51fa\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u4e0a\u4f4d20\uff05\u304c\u3084\u3063\u3066\u3044\u308b\u3053\u3068\u3092\u3001\u4ed6\u306e80\uff05\u304c\u5171\u6709\u30fb\u5b9f\u884c\u3067\u304d\u308c\u3070\u3001\u696d\u52d9\u6539\u5584\u304c\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u6700\u521d\u306b\u898b\u3048\u308b\u5316\u306b\u3053\u3060\u308f\u308b\u306e\u3082\u3001\u4e0a\u4f4d20\uff05\u3092\u898b\u3064\u3051\u51fa\u3057\u3001\u305d\u306e\u884c\u52d5\u3092\u5fb9\u5e95\u7684\u306b\u628a\u63e1\u3059\u308b\u305f\u3081\u3067\u3059\u3002\u305d\u306e\u4e2d\u3067\u3001\u30b7\u30b9\u30c6\u30e0\u5316\u3067\u304d\u308b\u3068\u3053\u308d\u306f\u30b7\u30b9\u30c6\u30e0\u306b\u7f6e\u304d\u63db\u3048\u3001\u81ea\u52d5\u5316\u3057\u3066\u3044\u304f\u3068\u3044\u3046\u53d6\u308a\u7d44\u307f\u3082\u9032\u3081\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

\u2015\u2015 \u5b9f\u969b\u306e\u6210\u529f\u4f8b\u306f\u3002<\/strong><\/p>\n\n\n\n

\u4ef2\u6fa4<\/strong> \u4f8b\u3048\u3070\u3042\u308b\u304a\u5ba2\u69d8\u306e\u30eb\u30fc\u30c8\u30bb\u30fc\u30eb\u30b9\u306e\u30b1\u30fc\u30b9\u3067\u306f\u3001\u58f2\u308c\u3066\u3044\u308b\u4eba\u306f\u307e\u3093\u3079\u3093\u306a\u304f\u8a2a\u554f\u3092\u884c\u3063\u3066\u3044\u308b\u306e\u306b\u5bfe\u3057\u3001\u58f2\u308c\u3066\u3044\u306a\u3044\u4eba\u306f\u7279\u5b9a\u306e\u884c\u304d\u3084\u3059\u3044\u3068\u3053\u308d\u306b\u3057\u304b\u884c\u3063\u3066\u3044\u306a\u3044\u3053\u3068\u304c\u5224\u660e\u3057\u307e\u3057\u305f\u3002\u305d\u3053\u3067Salesforce\u3067\u8a2a\u554f\u5148\u30ea\u30b9\u30c8\u3092\u8868\u793a\u3059\u308b\u6642\u306b\u3001\u6700\u5f8c\u306b\u8a2a\u554f\u3057\u3066\u304b\u3089\u306e\u6642\u9593\u304c\u9577\u3044\u3082\u306e\u3092\u30c8\u30c3\u30d7\u306b\u8868\u793a\u3059\u308b\u3088\u3046\u306b\u3057\u305f\u306e\u3067\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u7c21\u5358\u306a\u5de5\u592b\u3067\u3001\u58f2\u4e0a\u304c\u6025\u5897\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n

\u2015\u2015 \u65b9\u6cd5\u8ad6\u7b49\u3092\u805e\u304f\u3068\u30b3\u30f3\u30b5\u30eb\u30bf\u30f3\u30c8\u306e\u3088\u3046\u306b\u3082\u898b\u3048\u307e\u3059\u304c\u3001\u5b9f\u969b\u306b\u306f\u304b\u306a\u308a\u5730\u9053\u306a\u6d3b\u52d5\u3092\u884c\u3063\u3066\u3044\u308b\u306e\u3067\u3059\u306d\u3002<\/strong><\/p>\n\n\n\n

\u4ef2\u6fa4 <\/strong>\u30b3\u30f3\u30b5\u30eb\u30bf\u30f3\u30c8\u3068\u3044\u3046\u3088\u308a\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306f\u3001\u30b9\u30dd\u30fc\u30c4\u30b8\u30e0\u306e\u30d1\u30fc\u30bd\u30ca\u30eb\u30c8\u30ec\u30fc\u30ca\u30fc\u306e\u3088\u3046\u306a\u3082\u306e\u3067\u3059\u306d\u3002\u76ee\u6a19\u3092\u8a2d\u5b9a\u3057\u3001\u305d\u308c\u3092\u9054\u6210\u3059\u308b\u306b\u306f\u3069\u3046\u3059\u308b\u306e\u304b\u3092\u3001\u304a\u5ba2\u69d8\u3068\u4e8c\u4eba\u4e09\u811a\u3067\u53d6\u308a\u7d44\u3080\u3002\u3053\u308c\u304c\u73fe\u5728\u306e\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3067\u884c\u3063\u3066\u3044\u308b\u53d6\u308a\u7d44\u307f\u306a\u306e\u3067\u3059\u3002<\/p>\n\n\n\n

\uff08Vol.3<\/a>\u306b\u3064\u3065\u304f\u3002Vol.3\u3067\u306f\u3001\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u300d\u3092\u30c6\u30fc\u30de\u306b\u5b9f\u65bd\u3055\u308c\u305f\u30e6\u30fc\u30b6\u30b0\u30eb\u30fc\u30d7\u306e\u5206\u79d1\u4f1a\uff08\u52c9\u5f37\u4f1a\uff09\u306e\u69d8\u5b50\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\uff01\uff09<\/p>\n\n\n\n

\"\"\/<\/a><\/figure>\n\n\n\n

<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Salesforce\u306e\u5927\u304d\u306a\u7279\u9577\u306e1\u3064\u3067\u3042\u308b\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u300d\u306e\u53d6\u308a\u7d44\u307f\u3002\u305d\u306e\u8a95\u751f\u306e\u80cc\u666f\u3084\u30b3\u30f3\u30bb\u30d7\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u305f\u7b2c1\u56de\u306b\u7d9a\u304d\u3001\u4eca\u56de\u306f\u6d3b\u7528\u5b9a\u7740\u306b\u5411\u3051\u305f\u3001\u3088\u308a\u5177\u4f53\u7684\u306a\u6d3b\u52d5\u5185\u5bb9\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n","protected":false},"author":1,"featured_media":448,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","footnotes":""},"sf_topic":[1,30],"sf_content_type":[],"blog":[659,682],"coauthors":[2],"class_list":["post-446","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-innovation","sf_topic-customer-success","blog-customer-success","blog-innovation"],"yoast_head":"\n\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\uff1fVol.2 Salesforce\u6d41\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u65b9\u6cd5 - Salesforce\u30d6\u30ed\u30b0<\/title>\n<meta name=\"description\" content=\"Salesforce\u306e\u5927\u304d\u306a\u7279\u9577\u306e1\u3064\u3067\u3042\u308b\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u300d\u306e\u53d6\u308a\u7d44\u307f\u3002\u305d\u306e\u8a95\u751f\u306e\u80cc\u666f\u3084\u30b3\u30f3\u30bb\u30d7\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u305f\u7b2c1\u56de\u306b\u7d9a\u304d\u3001\u4eca\u56de\u306f\u6d3b\u7528\u5b9a\u7740\u306b\u5411\u3051\u305f\u3001\u3088\u308a\u5177\u4f53\u7684\u306a\u6d3b\u52d5\u5185\u5bb9\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-02\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\uff1fVol.2 Salesforce\u6d41\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u65b9\u6cd5\" \/>\n<meta property=\"og:description\" content=\"Salesforce\u306e\u5927\u304d\u306a\u7279\u9577\u306e1\u3064\u3067\u3042\u308b\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u300d\u306e\u53d6\u308a\u7d44\u307f\u3002\u305d\u306e\u8a95\u751f\u306e\u80cc\u666f\u3084\u30b3\u30f3\u30bb\u30d7\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u305f\u7b2c1\u56de\u306b\u7d9a\u304d\u3001\u4eca\u56de\u306f\u6d3b\u7528\u5b9a\u7740\u306b\u5411\u3051\u305f\u3001\u3088\u308a\u5177\u4f53\u7684\u306a\u6d3b\u52d5\u5185\u5bb9\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-02\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SalesforceJapan\" \/>\n<meta property=\"article:published_time\" content=\"2023-07-20T18:38:04+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-09T04:16:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/226-customer-success-02-500-281.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"500\" \/>\n\t<meta property=\"og:image:height\" content=\"281\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Salesforce Japan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@SalesforceJapan\" \/>\n<meta name=\"twitter:site\" content=\"@SalesforceJapan\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"digital-delivery-operations7076\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"11\u5206\" \/>\n\t<meta name=\"twitter:label3\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data3\" content=\"Salesforce Japan\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-02\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-02\/\"},\"author\":[{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/person\/image\/e101fbd0dac3f74496c9be4bf0706db2\"}],\"headline\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\uff1fVol.2 Salesforce\u6d41\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u65b9\u6cd5\",\"datePublished\":\"2023-07-20T18:38:04+00:00\",\"dateModified\":\"2023-08-09T04:16:33+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-02\/\"},\"wordCount\":24,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-02\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/226-customer-success-02-500-281.jpg\",\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-02\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-02\/\",\"url\":\"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-02\/\",\"name\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\uff1fVol.2 Salesforce\u6d41\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u65b9\u6cd5 - Salesforce\u30d6\u30ed\u30b0\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-02\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-02\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/226-customer-success-02-500-281.jpg\",\"datePublished\":\"2023-07-20T18:38:04+00:00\",\"dateModified\":\"2023-08-09T04:16:33+00:00\",\"description\":\"Salesforce\u306e\u5927\u304d\u306a\u7279\u9577\u306e1\u3064\u3067\u3042\u308b\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u300d\u306e\u53d6\u308a\u7d44\u307f\u3002\u305d\u306e\u8a95\u751f\u306e\u80cc\u666f\u3084\u30b3\u30f3\u30bb\u30d7\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u305f\u7b2c1\u56de\u306b\u7d9a\u304d\u3001\u4eca\u56de\u306f\u6d3b\u7528\u5b9a\u7740\u306b\u5411\u3051\u305f\u3001\u3088\u308a\u5177\u4f53\u7684\u306a\u6d3b\u52d5\u5185\u5bb9\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002\",\"breadcrumb\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-02\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-02\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-02\/#primaryimage\",\"url\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/226-customer-success-02-500-281.jpg\",\"contentUrl\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/226-customer-success-02-500-281.jpg\",\"width\":500,\"height\":281,\"caption\":\"\u6ce8\u76ee\u5ea6\u304c\u6025\u4e0a\u6607\uff01\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u300d\u3068\u306f\u4f55\u304b\uff1fVol.2 Salesforce\u6d41\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u65b9\u6cd5\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-02\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.salesforce.com\/jp\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\uff1fVol.2 Salesforce\u6d41\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u65b9\u6cd5\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#website\",\"url\":\"https:\/\/www.salesforce.com\/jp\/blog\/\",\"name\":\"Salesforce\",\"description\":\"\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\",\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#organization\"},\"alternateName\":\"Salesforce\u30d6\u30ed\u30b0\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.salesforce.com\/jp\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ja\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#organization\",\"name\":\"Salesforce Japan\",\"url\":\"https:\/\/www.salesforce.com\/jp\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/logo-salesforce.png\",\"contentUrl\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/logo-salesforce.png\",\"width\":300,\"height\":300,\"caption\":\"Salesforce Japan\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/SalesforceJapan\",\"https:\/\/x.com\/SalesforceJapan\",\"https:\/\/www.linkedin.com\/company\/salesforce\/posts\/\",\"https:\/\/www.youtube.com\/channel\/UCEWplP9qrhNjXVggK5W5CvA\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/person\/image\/e101fbd0dac3f74496c9be4bf0706db2\",\"name\":\"Salesforce Japan\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/person\/image\/357a09de16a941635c5a68cdfb8cbbdd\",\"url\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/logo-salesforce.png?w=150&h=150&crop=1\",\"contentUrl\":\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/logo-salesforce.png?w=150&h=150&crop=1\",\"width\":\"150\",\"height\":\"150\",\"caption\":\"Salesforce Japan\"},\"url\":\"https:\/\/www.salesforce.com\/jp\/blog\/author\/salesforce-japan\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\uff1fVol.2 Salesforce\u6d41\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u65b9\u6cd5 - Salesforce\u30d6\u30ed\u30b0","description":"Salesforce\u306e\u5927\u304d\u306a\u7279\u9577\u306e1\u3064\u3067\u3042\u308b\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u300d\u306e\u53d6\u308a\u7d44\u307f\u3002\u305d\u306e\u8a95\u751f\u306e\u80cc\u666f\u3084\u30b3\u30f3\u30bb\u30d7\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u305f\u7b2c1\u56de\u306b\u7d9a\u304d\u3001\u4eca\u56de\u306f\u6d3b\u7528\u5b9a\u7740\u306b\u5411\u3051\u305f\u3001\u3088\u308a\u5177\u4f53\u7684\u306a\u6d3b\u52d5\u5185\u5bb9\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-02\/","og_locale":"ja_JP","og_type":"article","og_title":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\uff1fVol.2 Salesforce\u6d41\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u65b9\u6cd5","og_description":"Salesforce\u306e\u5927\u304d\u306a\u7279\u9577\u306e1\u3064\u3067\u3042\u308b\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u300d\u306e\u53d6\u308a\u7d44\u307f\u3002\u305d\u306e\u8a95\u751f\u306e\u80cc\u666f\u3084\u30b3\u30f3\u30bb\u30d7\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u305f\u7b2c1\u56de\u306b\u7d9a\u304d\u3001\u4eca\u56de\u306f\u6d3b\u7528\u5b9a\u7740\u306b\u5411\u3051\u305f\u3001\u3088\u308a\u5177\u4f53\u7684\u306a\u6d3b\u52d5\u5185\u5bb9\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002","og_url":"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-02\/","og_site_name":"Salesforce","article_publisher":"https:\/\/www.facebook.com\/SalesforceJapan","article_published_time":"2023-07-20T18:38:04+00:00","article_modified_time":"2023-08-09T04:16:33+00:00","og_image":[{"width":500,"height":281,"url":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/226-customer-success-02-500-281.jpg","type":"image\/jpeg"}],"author":"Salesforce Japan","twitter_card":"summary_large_image","twitter_creator":"@SalesforceJapan","twitter_site":"@SalesforceJapan","twitter_misc":{"\u57f7\u7b46\u8005":"digital-delivery-operations7076","\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"11\u5206","Written by":"Salesforce Japan"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-02\/#article","isPartOf":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-02\/"},"author":[{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/person\/image\/e101fbd0dac3f74496c9be4bf0706db2"}],"headline":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\uff1fVol.2 Salesforce\u6d41\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u65b9\u6cd5","datePublished":"2023-07-20T18:38:04+00:00","dateModified":"2023-08-09T04:16:33+00:00","mainEntityOfPage":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-02\/"},"wordCount":24,"commentCount":0,"publisher":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/#organization"},"image":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-02\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/226-customer-success-02-500-281.jpg","inLanguage":"ja","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.salesforce.com\/jp\/blog\/customer-success-02\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-02\/","url":"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-02\/","name":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\uff1fVol.2 Salesforce\u6d41\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u65b9\u6cd5 - Salesforce\u30d6\u30ed\u30b0","isPartOf":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-02\/#primaryimage"},"image":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-02\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/226-customer-success-02-500-281.jpg","datePublished":"2023-07-20T18:38:04+00:00","dateModified":"2023-08-09T04:16:33+00:00","description":"Salesforce\u306e\u5927\u304d\u306a\u7279\u9577\u306e1\u3064\u3067\u3042\u308b\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u300d\u306e\u53d6\u308a\u7d44\u307f\u3002\u305d\u306e\u8a95\u751f\u306e\u80cc\u666f\u3084\u30b3\u30f3\u30bb\u30d7\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u305f\u7b2c1\u56de\u306b\u7d9a\u304d\u3001\u4eca\u56de\u306f\u6d3b\u7528\u5b9a\u7740\u306b\u5411\u3051\u305f\u3001\u3088\u308a\u5177\u4f53\u7684\u306a\u6d3b\u52d5\u5185\u5bb9\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002","breadcrumb":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-02\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.salesforce.com\/jp\/blog\/customer-success-02\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-02\/#primaryimage","url":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/226-customer-success-02-500-281.jpg","contentUrl":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/226-customer-success-02-500-281.jpg","width":500,"height":281,"caption":"\u6ce8\u76ee\u5ea6\u304c\u6025\u4e0a\u6607\uff01\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u300d\u3068\u306f\u4f55\u304b\uff1fVol.2 Salesforce\u6d41\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u65b9\u6cd5"},{"@type":"BreadcrumbList","@id":"https:\/\/www.salesforce.com\/jp\/blog\/customer-success-02\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.salesforce.com\/jp\/blog\/"},{"@type":"ListItem","position":2,"name":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\uff1fVol.2 Salesforce\u6d41\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u65b9\u6cd5"}]},{"@type":"WebSite","@id":"https:\/\/www.salesforce.com\/jp\/blog\/#website","url":"https:\/\/www.salesforce.com\/jp\/blog\/","name":"Salesforce","description":"\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3","publisher":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/#organization"},"alternateName":"Salesforce\u30d6\u30ed\u30b0","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.salesforce.com\/jp\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/www.salesforce.com\/jp\/blog\/#organization","name":"Salesforce Japan","url":"https:\/\/www.salesforce.com\/jp\/blog\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/logo-salesforce.png","contentUrl":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/logo-salesforce.png","width":300,"height":300,"caption":"Salesforce Japan"},"image":{"@id":"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/SalesforceJapan","https:\/\/x.com\/SalesforceJapan","https:\/\/www.linkedin.com\/company\/salesforce\/posts\/","https:\/\/www.youtube.com\/channel\/UCEWplP9qrhNjXVggK5W5CvA"]},{"@type":"Person","@id":"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/person\/image\/e101fbd0dac3f74496c9be4bf0706db2","name":"Salesforce Japan","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.salesforce.com\/jp\/blog\/#\/schema\/person\/image\/357a09de16a941635c5a68cdfb8cbbdd","url":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/logo-salesforce.png?w=150&h=150&crop=1","contentUrl":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/logo-salesforce.png?w=150&h=150&crop=1","width":"150","height":"150","caption":"Salesforce Japan"},"url":"https:\/\/www.salesforce.com\/jp\/blog\/author\/salesforce-japan\/"}]}},"jetpack_featured_media_url":"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/226-customer-success-02-500-281.jpg","distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Salesforce","distributor_original_site_url":"https:\/\/www.salesforce.com\/jp\/blog","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/posts\/446","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/comments?post=446"}],"version-history":[{"count":3,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/posts\/446\/revisions"}],"predecessor-version":[{"id":5625,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/posts\/446\/revisions\/5625"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/media\/448"}],"wp:attachment":[{"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/media?parent=446"}],"wp:term":[{"taxonomy":"sf_topic","embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/sf_topic?post=446"},{"taxonomy":"sf_content_type","embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/sf_content_type?post=446"},{"taxonomy":"blog","embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/blog?post=446"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/blog\/wp-json\/wp\/v2\/coauthors?post=446"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}