{"id":5946,"date":"2023-07-11T09:00:00","date_gmt":"2023-07-11T00:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=5946"},"modified":"2025-09-02T15:42:01","modified_gmt":"2025-09-02T06:42:01","slug":"what-is-generative-crm","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/blog\/what-is-generative-crm\/","title":{"rendered":"AI\u642d\u8f09\u578bCRM\u3067\u3042\u308b\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6CRM\u3067\u3001\u4ed5\u4e8b\u306f\u3069\u3046\u5909\u308f\u308b\uff1f"},"content":{"rendered":"\n<p>\u203b\u672c\u30dd\u30b9\u30c8\u306f2023\u5e744\u67087\u65e5\u306b\u7c73\u56fd\u3067\u516c\u958b\u3055\u308c\u305f\u201c<a href=\"https:\/\/www.salesforce.com\/blog\/what-is-generative-crm\/\" target=\"_blank\" rel=\"noreferrer noopener\">Generative CRM \u2014 Here\u2019s What It\u2019ll Mean For Your Business<\/a>\u201d\u306e\u7ffb\u8a33\u7248\u3067\u3059\u3002\u672c\u30dd\u30b9\u30c8\u306e\u6b63\u5f0f\u8a00\u8a9e\u306f\u82f1\u8a9e\u3067\u3042\u308a\u3001\u305d\u306e\u5185\u5bb9\u304a\u3088\u3073\u89e3\u91c8\u306b\u3064\u3044\u3066\u306f\u82f1\u8a9e\u304c\u512a\u5148\u3055\u308c\u307e\u3059\u3002   <\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u5f93\u696d\u54e1\u306b\u3068\u3063\u3066\u306e\u4fa1\u5024\">\u5f93\u696d\u54e1\u306b\u3068\u3063\u3066\u306e\u4fa1\u5024<\/h3>\n\n\n\n<p>\u3042\u306a\u305f\u306f\u55b6\u696d\u62c5\u5f53\u8005\u3068\u3057\u3066\u3001\u65b0\u3057\u3044\u53d6\u5f15\u5148\u3092\u4efb\u3055\u308c\u305f\u3070\u304b\u308a\u3067\u3059\u3002\u3055\u3063\u305d\u304f\u53d6\u5f15\u5148\u306e\u6982\u8981\u3092\u8abf\u3079\u3001\u6700\u65b0\u306e\u52d5\u5411\u3092\u628a\u63e1\u3057\u3001\u9023\u7d61\u3092\u3068\u308b\u3079\u304d\u62c5\u5f53\u8005\u3092\u7279\u5b9a\u3057\u3001\u3054\u6328\u62f6\u306e\u30e1\u30fc\u30eb\u3092\u66f8\u304b\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u3055\u3066\u3001\u3069\u306e\u304f\u3089\u3044\u306e\u6642\u9593\u304c\u304b\u304b\u308b\u3067\u3057\u3087\u3046\u304b\u3002\u3082\u3057\u3001\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff08CRM\uff09\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u3001\u3059\u3079\u3066\u3092\u6570\u79d2\u3067\u7247\u4ed8\u3051\u3066\u304f\u308c\u308b\u3068\u3057\u305f\u3089\uff1f\u3042\u306a\u305f\u306f\u30e1\u30fc\u30eb\u306b\u5c11\u3057\u624b\u3092\u52a0\u3048\u308b\u3060\u3051\u3067\u3001\u3059\u3050\u306b\u9001\u4fe1\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u3053\u308c\u3092\u53ef\u80fd\u306b\u3059\u308b\u306e\u304c\u3001\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6CRM\u3067\u3059\u3002\u751f\u6210AI\u3068\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u30c1\u30fc\u30e0\u304c\u52b9\u7387\u3088\u304f\u4ed5\u4e8b\u3092\u9032\u3081\u3089\u308c\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u300c\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6CRM\u306f\u3001\u3044\u308f\u3070\u96fb\u52d5\u81ea\u8ee2\u8eca\u3067\u3059\u300d\u3068\u3001Salesforce\u306e\u30c1\u30fc\u30d5\u30c7\u30b8\u30bf\u30eb\u30a8\u30d0\u30f3\u30b8\u30a7\u30ea\u30b9\u30c8\u3067\u3042\u308bVala Afshar\u306f\u8a9e\u308a\u307e\u3059\u3002\u300c\u3059\u3044\u3059\u3044\u3068\u9032\u3080\u5feb\u9069\u3055\u3092\u77e5\u3063\u305f\u3042\u3068\u306b\u3001\u6c57\u3060\u304f\u306b\u306a\u3063\u3066\u666e\u901a\u306e\u81ea\u8ee2\u8eca\u3092\u3053\u304e\u305f\u3044\u3068\u306f\u601d\u308f\u306a\u3044\u3067\u3057\u3087\u3046\u300d<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u30c1\u30fc\u30e0\u306b\u3068\u3063\u3066\u306e\u4fa1\u5024\">\u30c1\u30fc\u30e0\u306b\u3068\u3063\u3066\u306e\u4fa1\u5024<\/h3>\n\n\n\n<p>\u751f\u6210AI\u306f\u6570\u5e74\u306e\u3046\u3061\u306bCRM\u3092\u304c\u3089\u308a\u3068\u5909\u3048\u3001\u3042\u3089\u3086\u308b\u90e8\u9580\u306b\u5f71\u97ff\u3092\u53ca\u307c\u3057\u307e\u3059\u3002\u30bb\u30fc\u30eb\u30b9\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30b3\u30de\u30fc\u30b9\u3001IT\u306b\u3044\u305f\u308b\u307e\u3067\u3001\u751f\u6210AI\u3067\u7c21\u5358\u306b\u3001\u3059\u3070\u3084\u304f\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u4f5c\u6210\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306f\u3001\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306b\u5bc4\u308a\u6dfb\u3063\u3066\u554f\u984c\u3092\u7406\u89e3\u3057\u3001\u5148\u56de\u308a\u3057\u3066\u5bfe\u5fdc\u3067\u304d\u308b\u30b9\u30de\u30fc\u30c8\u306a\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u81ea\u52d5\u7684\u306b\u4f5c\u6210\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u30de\u30fc\u30b1\u30bf\u30fc\u306f\u3001\u6b63\u78ba\u3067\u8a34\u6c42\u529b\u304c\u3042\u308a\u3001SEO\u5bfe\u7b56\u3082\u4e07\u5168\u306a\u5546\u54c1\u8aac\u660e\u3092\u3059\u3070\u3084\u304f\u4f5c\u6210\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u751f\u6210ai\u304c\u4e00\u5927\u30c8\u30ec\u30f3\u30c9\u306b\">\u751f\u6210AI\u304c\u4e00\u5927\u30c8\u30ec\u30f3\u30c9\u306b<\/h3>\n\n\n\n<p>2022\u5e7411\u6708\u306b<a href=\"https:\/\/openai.com\/blog\/chatgpt\" target=\"_blank\" rel=\"noreferrer noopener\">ChatGPT<\/a>\u304c\u516c\u958b\u3055\u308c\u3066\u4ee5\u6765\u3001\u751f\u6210AI\u306f\u4eba\u3005\u3092\u5927\u3044\u306b\u6cb8\u304d\u7acb\u305f\u305b\u3001\u95a2\u5fc3\u3092\u96c6\u3081\u3066\u3044\u307e\u3059\u3002\u751f\u6210AI\u306f<a href=\"https:\/\/japan.zdnet.com\/article\/35200483\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u6a5f\u68b0\u5b66\u7fd2\u3068\u30a2\u30eb\u30b4\u30ea\u30ba\u30e0\u306b\u3088\u308a<\/a>\u3001\u30c6\u30ad\u30b9\u30c8\u3001\u97f3\u58f0\u3001\u753b\u50cf\u3001\u30b3\u30fc\u30c9\u306a\u3069\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Salesforce\u306f\u5148\u65e5\u3001\u4e16\u754c\u521d\u306eCRM\u5411\u3051\u751f\u6210AI\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/company\/news-press\/press-releases\/2023\/03\/230309\/\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein\u3092\u30ea\u30ea\u30fc\u30b9<\/a>\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>\u76ee\u6b21<\/h2><ul><li><a href=\"#h-\u5f93\u696d\u54e1\u306b\u3068\u3063\u3066\u306e\u4fa1\u5024\" data-level=\"3\">\u5f93\u696d\u54e1\u306b\u3068\u3063\u3066\u306e\u4fa1\u5024<\/a><\/li><li><a href=\"#h-\u30c1\u30fc\u30e0\u306b\u3068\u3063\u3066\u306e\u4fa1\u5024\" data-level=\"3\">\u30c1\u30fc\u30e0\u306b\u3068\u3063\u3066\u306e\u4fa1\u5024<\/a><\/li><li><a href=\"#h-\u751f\u6210ai\u304c\u4e00\u5927\u30c8\u30ec\u30f3\u30c9\u306b\" data-level=\"3\">\u751f\u6210AI\u304c\u4e00\u5927\u30c8\u30ec\u30f3\u30c9\u306b<\/a><\/li><li><a href=\"#h-\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6crm\u3068\u306f\" data-level=\"2\">\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6CRM\u3068\u306f<\/a><\/li><li><a href=\"#h-\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6crm\u304c\u751f\u7523\u6027-\u52b9\u7387\u6027-\u9867\u5ba2\u95a2\u4fc2\u306e\u6539\u5584\u306b\u5f79\u7acb\u3064\" data-level=\"2\">\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6CRM\u304c\u751f\u7523\u6027\u3001\u52b9\u7387\u6027\u3001\u9867\u5ba2\u95a2\u4fc2\u306e\u6539\u5584\u306b\u5f79\u7acb\u3064<\/a><\/li><li><a href=\"#h-\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6crm\u3067\u4ed5\u4e8b\u304c\u5909\u308f\u308b\" data-level=\"2\">\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6CRM\u3067\u4ed5\u4e8b\u304c\u5909\u308f\u308b<\/a><ul><li><a href=\"#h-\u30b5\u30fc\u30d3\u30b9\" data-level=\"3\">\u30b5\u30fc\u30d3\u30b9<\/a><\/li><li><a href=\"#h-\u30bb\u30fc\u30eb\u30b9\" data-level=\"3\">\u30bb\u30fc\u30eb\u30b9<\/a><\/li><\/ul><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6crm\u3068\u306f\">\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6CRM\u3068\u306f<\/h2>\n\n\n\n<p>\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6CRM\u306f\u3001\u751f\u6210AI\u306e\u30d1\u30ef\u30fc\u3068\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u3001\u751f\u7523\u6027\u3068\u52b9\u7387\u6027\u3092\u9ad8\u3081\u307e\u3059\u3002\u554f\u3044\u5408\u308f\u305b\u306b\u56de\u7b54\u3057\u305f\u308a\u3001\u4f1a\u8a71\u306e\u30c6\u30ad\u30b9\u30c8\u3084\u30e1\u30fc\u30eb\u306e\u6587\u7ae0\u3092\u6e96\u5099\u3057\u305f\u308a\u3059\u308b\u307b\u304b\u3001\u75be\u75c5\u5bfe\u7b56\u3084\u74b0\u5883\u554f\u984c\u3068\u3044\u3063\u305f<a href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-progen-ai-language-model\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u793e\u4f1a\u8ab2\u984c\u3078\u306e\u53d6\u308a\u7d44\u307f\u3092\u652f\u63f4\uff08\u82f1\u8a9e\uff09<\/a>\u3059\u308b\u306a\u3069\u3001\u305d\u306e\u7528\u9014\u306f\u7121\u9650\u306b\u5e83\u304c\u3063\u3066\u3044\u307e\u3059\u3002\u4f7f\u3046\u4eba\u304c\u5897\u3048\u308b\u307b\u3069\u3001\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6CRM\u306f\u3055\u3089\u306b\u8ce2\u304f\u3001\u901f\u304f\u9032\u5316\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6CRM\u306b\u65e5\u3005\u306e\u7169\u96d1\u306a\u4f5c\u696d\u3092\u307e\u304b\u305b\u3089\u308c\u308c\u3070\u3001\u6d6e\u3044\u305f\u6642\u9593\u3067\u3088\u308a\u91cd\u8981\u306a\u4ed5\u4e8b\u306b\u5c02\u5ff5\u3067\u304d\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6CRM\u306f\u3001\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u304b\u3089\u95a2\u9023\u3059\u308b\u30c7\u30fc\u30bf\u3092\u6570\u79d2\u3067\u63a2\u3057\u51fa\u305b\u308b\u305f\u3081\u3001\u305d\u306e\u60c5\u5831\u3092\u4f7f\u3063\u3066\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u7684\u78ba\u306b\u56de\u7b54\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u306f\u3001\u305d\u306e\u3084\u308a\u53d6\u308a\u3092\u3082\u3068\u306b\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u3092\u4f5c\u308b\u3053\u3068\u3082\u3067\u304d\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>Salesforce\u306eAI\u304a\u3088\u3073\u6a5f\u68b0\u5b66\u7fd2\u62c5\u5f53\u30b7\u30cb\u30a2\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u3001Jayesh Govindarajan\u306f<a href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-ai-evolution\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3046\u8ff0\u3079\u3066\u3044\u307e\u3059\uff08\u82f1\u8a9e\uff09<\/a>\u3002<br>\u300c\u8003\u3048\u3092\u5f62\u306b\u307e\u3068\u3081\u308b\u307e\u3067\u304c\u3001\u304b\u306a\u308a\u697d\u306b\u306a\u308a\u307e\u3059\u3002\u6253\u3061\u5408\u308f\u305b\u30926\u56de\u884c\u3044\u3001\u305d\u306e\u5185\u5bb9\u3092\u307e\u3068\u3081\u3066\u6587\u66f8\u306b\u3059\u308b\u5834\u5408\u306a\u3069\u306b\u4fbf\u5229\u3067\u3059\u3002\u3042\u308b\u3044\u306f\u3001\u8907\u6570\u306e\u4f1a\u8a71\u304b\u3089\u3001\u3084\u308a\u65b9\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u30a2\u30a4\u30c7\u30a2\u3092\u62fe\u3046\u3068\u3044\u3063\u305f\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u300d<\/p>\n\n\n\n<div class=\"layout-one wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong>AI\u7528\u8a9e\u864e\u306e\u5dfb: \u30d3\u30b8\u30cd\u30b9\u306e\u305f\u3081\u306e\u751f\u6210AI\u7528\u8a9e\u96c6<\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u300cChatGPT \u306e LLM \u3063\u3066\u30cf\u30eb\u30b7\u30cd\u30fc\u30b7\u30e7\u30f3\u3084\u6a5f\u68b0\u5b66\u7fd2\u30d0\u30a4\u30a2\u30b9\u306f\u5927\u4e08\u592b\u3060\u3063\u3051\uff1f\u00a0 \u300d<br>\u3053\u306e\u4e00\u6587\u3092\u8aad\u3093\u3067\u610f\u5473\u304c\u5206\u304b\u3089\u306a\u304b\u3063\u305f\u65b9\u5fc5\u898b\u3001\u751f\u6210AI\u306b\u95a2\u4fc2\u3059\u308b\u7528\u8a9e\u307e\u3068\u3081\u96c6\u3092\u4f5c\u6210\u3057\u307e\u3057\u305f\uff01<br>\u5897\u3048\u7d9a\u3051\u308bAI\u7528\u8a9e\u306e\u30ad\u30e3\u30c3\u30c1\u30a2\u30c3\u30d7\u306b\u3054\u6d3b\u7528\u304f\u3060\u3055\u3044\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_self\" href=\"https:\/\/www.salesforce.com\/jp\/blog\/generative-ai-glossary\/\">\u8a18\u4e8b\u3092\u8aad\u3080<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-one.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-one.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-one.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6crm\u304c\u751f\u7523\u6027-\u52b9\u7387\u6027-\u9867\u5ba2\u95a2\u4fc2\u306e\u6539\u5584\u306b\u5f79\u7acb\u3064\">\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6CRM\u304c\u751f\u7523\u6027\u3001\u52b9\u7387\u6027\u3001\u9867\u5ba2\u95a2\u4fc2\u306e\u6539\u5584\u306b\u5f79\u7acb\u3064<\/h2>\n\n\n\n<p>\u79c1\u305f\u3061\u306f\u3001\u5358\u8abf\u306a\u4ed5\u4e8b\u306b\u65e5\u3005\u591a\u304f\u306e\u6642\u9593\u3092\u8cbb\u3084\u3057\u3066\u3044\u307e\u3059\u3002\u5c71\u307b\u3069\u3042\u308b\u30c7\u30fc\u30bf\u3084\u8abf\u67fb\u7d50\u679c\u306b\u76ee\u3092\u901a\u3059\u3002\u65b0\u3057\u3044SNS\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u30a2\u30a4\u30c7\u30a2\u3092\u7d5e\u308a\u51fa\u3059\u3002\u898b\u8fbc\u307f\u5ba2\u306e\u5fc3\u3092\u3064\u304b\u3080\u30e1\u30fc\u30eb\u3092\u4f55\u5ea6\u3082\u66f8\u304d\u76f4\u3059\u3002\u3054\u7acb\u8179\u306e\u304a\u5ba2\u69d8\u3092\u306a\u3060\u3081\u308b\u8a00\u8449\u3092\u5fc5\u6b7b\u306b\u8003\u3048\u308b\u2026\u2026\u696d\u754c\u3084\u90e8\u9580\u3092\u554f\u308f\u305a\u3001\u3053\u3046\u3057\u305f\u6642\u9593\u306e\u304b\u304b\u308b\u4f5c\u696d\u3092\u52b9\u7387\u5316\u3067\u304d\u308b\u65b9\u6cd5\u304c\u3042\u308b\u3068\u3057\u305f\u3089\uff1f<\/p>\n\n\n\n<p>\u3042\u3089\u3086\u308b\u696d\u754c\u306b\u5bfe\u5fdc\u3059\u308bCRM\u3068\u751f\u6210AI\u306e\u30d1\u30ef\u30fc\u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6CRM\u306a\u3089\u3001\u3053\u306e\u671b\u307f\u306f\u53f6\u3044\u307e\u3059\u3002\u3057\u304b\u3082\u3001\u305d\u3046\u9060\u304f\u306a\u3044\u672a\u6765\u306b\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b9\u30d4\u30fc\u30c7\u30a3\u306b\u4fa1\u5024\u3092\u5b9f\u73fe<\/h3>\n\n\n\n<p>AI\u306f\u3059\u3067\u306b\u79c1\u305f\u3061\u306e\u8eab\u306e\u56de\u308a\u306b\u3042\u308a\u3001Salesforce\u306eEinstein\u306f\u30011\u65e5\u3042\u305f\u308a2,000\u5104\u4ef6\u4ee5\u4e0a\u306e\u4e88\u6e2c\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u6587\u7ae0\u3092\u751f\u6210\u3059\u308bChatGPT\u3001\u753b\u50cf\u3092\u751f\u6210\u3059\u308b<a href=\"https:\/\/openai.com\/product\/dall-e-2\" target=\"_blank\" rel=\"noreferrer noopener\">DALL-E<\/a>\u306a\u3069\u3001\u751f\u6210AI\u88fd\u54c1\u3082\u767b\u5834\u3057\u3001\u591a\u304f\u306e\u696d\u754c\u3067\u4ed5\u4e8b\u306e\u52b9\u7387\u5316\u306b\u5f79\u7acb\u3063\u3066\u3044\u307e\u3059\u3002\u3067\u306f\u3001AI\u306f\u3001\u304a\u5ba2\u69d8\u3068\u306e\u95a2\u4fc2\u4f5c\u308a\u3068\u7ba1\u7406\u306b\u3069\u306e\u3088\u3046\u306b\u9069\u7528\u3055\u308c\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u8ca2\u732e\u3059\u308b\u306e\u3067\u3057\u3087\u3046\u304b\uff1f<\/p>\n\n\n\n<p>\u300cCRM\u5411\u3051\u751f\u6210AI\u306e\u529b\u306f\u3001\u30b9\u30d4\u30fc\u30c7\u30a3\u306b\u4fa1\u5024\u3092\u5b9f\u73fe\u3067\u304d\u308b\u3068\u3053\u308d\u306b\u3042\u308a\u307e\u3059\u300d\u3068Afshar\u306f\u8a9e\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u751f\u6210AI\u306f\u3001\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u306b\u3042\u3075\u308c\u3066\u3044\u308b\u4e0d\u8981\u306a\u60c5\u5831\u3092\u3075\u308b\u3044\u306b\u304b\u3051\u3066\u304f\u308c\u308b\u306e\u3067\u3059\u3002\u6295\u3052\u304b\u3051\u308b\u8cea\u554f\u304c\u7684\u78ba\u3067\u3042\u308c\u3070\u3001\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6CRM\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u6c42\u3081\u3066\u3044\u308b\u60c5\u5831\u3092\u5341\u5206\u306b\u7406\u89e3\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u96d1\u52d9\u3092\u9003\u308c\u3001\u4fa1\u5024\u306e\u9ad8\u3044\u4ed5\u4e8b\u306b\u96c6\u4e2d<\/h3>\n\n\n\n<p>\u3055\u3066\u3001\u3042\u306a\u305f\u306f\u3044\u307e\u3001\u65b0\u3057\u3044\u6709\u671b\u9867\u5ba2\u306b\u30a2\u30d7\u30ed\u30fc\u30c1\u3057\u3088\u3046\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u6642\u9593\u3092\u304b\u3051\u3066\u30c7\u30fc\u30bf\u3092\u8abf\u3079\u3001\u30d7\u30ec\u30bc\u30f3\u8cc7\u6599\u3092\u7df4\u3063\u305f\u3082\u306e\u306e\u3001\u305d\u306e\u9593\u306b\u5185\u5bb9\u304c\u53e4\u3073\u3066\u3057\u307e\u3044\u307e\u3057\u305f\u3002\u4eba\u8108\u3084\u4f01\u696d\u306eWeb\u30b5\u30a4\u30c8\u3092\u99c6\u4f7f\u3057\u3001\u9023\u7d61\u3059\u3079\u304d\u4eba\u7269\u3092\u63a2\u3057\u5f53\u3066\u305f\u3068\u601d\u3063\u305f\u3089\u3001\u305d\u306e\u4eba\u306f2\u9031\u9593\u524d\u306b\u4f1a\u793e\u3092\u8f9e\u3081\u3066\u3044\u305f\u3053\u3068\u304c\u5224\u660e\u3002\u3053\u3046\u3057\u3066\u3001\u65b0\u3057\u3044\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u7bc9\u304f\u305f\u3081\u306b\u4f7f\u3044\u305f\u3044\u8cb4\u91cd\u306a\u6642\u9593\u304c\u3001\u96d1\u52d9\u306b\u8cbb\u3084\u3055\u308c\u3066\u3044\u304f\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u300cCRM\u3067\u51e6\u7406\u3059\u308b\u30bf\u30b9\u30af\u306e\u591a\u304f\u306f\u30eb\u30fc\u30c6\u30a3\u30f3\u30ef\u30fc\u30af\u3067\u3001\u81ea\u52d5\u5316\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u4f5c\u696d\u3092\u9ad8\u901f\u5316\u3067\u304d\u308c\u3070\u3001\u3059\u3070\u3084\u304f\u884c\u52d5\u3092\u8d77\u3053\u305b\u307e\u3059\u3057\u3001\u751f\u7523\u6027\u3082\u5411\u4e0a\u3057\u307e\u3059\u3002\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u69cb\u7bc9\u306b\u3082\u3063\u3068\u6642\u9593\u3092\u4f7f\u3046\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3059\u300d\u3068\u3001Salesforce Futures\u306e\u30b7\u30cb\u30a2\u30c7\u30a3\u30ec\u30af\u30bf\u30fc\u3001David Berthy\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u4fe1\u983c\u3067\u304d\u308bAI<\/h3>\n\n\n\n<p>\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6CRM\u306b\u3001<a href=\"https:\/\/www.wired.com\/story\/the-call-to-halt-dangerous-ai-research-ignores-a-simple-truth\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u306f\u304d\u308f\u3081\u3066\u91cd\u8981\uff08\u82f1\u8a9e\uff09<\/a>\u3067\u3059\u3002\u9577\u304d\u306b\u308f\u305f\u308a\u3001<a href=\"https:\/\/www.salesforceairesearch.com\/trusted-ai\" target=\"_blank\" rel=\"noreferrer noopener\">\u4fe1\u983c\u3067\u304d\u308bAI\u306e\u539f\u5247\uff08\u82f1\u8a9e\uff09<\/a>\u306b\u3082\u3068\u3065\u3044\u3066\u3001\u751f\u6210AI\u306b\u5bfe\u3059\u308b\u61f8\u5ff5\u306b\u5bfe\u51e6\u3059\u308b<a href=\"https:\/\/www.salesforce.com\/news\/stories\/generative-ai-guidelines\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\uff08\u82f1\u8a9e\uff09<\/a>\u3092\u9806\u5b88\u3057\u3066\u3044\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u751f\u6210AI\u30e2\u30c7\u30eb\u306b\u306f\u3001\u516c\u958b\u3055\u308c\u3066\u3044\u308b\u30c7\u30fc\u30bf\u306e\u307f\u3092\u5229\u7528\u3059\u308b\u3082\u306e\u3082\u3042\u308a\u307e\u3059\u304c\u3001\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6CRM\u306f\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3067\u4fdd\u8b77\u3055\u308c\u305f\u975e\u516c\u958b\u306e\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u57fa\u76e4\u306b\u3001\u516c\u958b\u3055\u308c\u3066\u3044\u308b\u30c7\u30fc\u30bf\u3082\u53d6\u308a\u5165\u308c\u3066\u3044\u307e\u3059\u3002\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6CRM\u304c\u3001\u4fe1\u983c\u6027\u3068\u30d3\u30b8\u30cd\u30b9\u3078\u306e\u52b9\u679c\u3092\u4e21\u7acb\u3067\u304d\u308b\u5927\u304d\u306a\u7406\u7531\u306f\u3053\u3053\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u300cChatGPT\u306a\u3069\u306e\u30b7\u30b9\u30c6\u30e0\u306f\u975e\u5e38\u306b\u5f37\u529b\u3067\u3059\u304c\u3001\u516c\u958b\u3055\u308c\u3066\u3044\u308b\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9\u3092\u4f7f\u3046\u3053\u3068\u3092\u524d\u63d0\u306b\u958b\u767a\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u4f01\u696d\u3067\u4f7f\u3046\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u305d\u306e\u4f01\u696d\u5185\u306e\u30c7\u30fc\u30bf\u3092\u5229\u7528\u3059\u308b\u3082\u306e\u3067\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002Einstein\u3067\u306f\u3001\u516c\u958b\u3055\u308c\u3066\u3044\u308b\u30c7\u30fc\u30bf\u3068\u975e\u516c\u958b\u306e\u793e\u5185\u30c7\u30fc\u30bf\u3092\u5408\u308f\u305b\u3066\u3001\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u5f62\u3067\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u306b\u3068\u3063\u3066\u306e\u4ed8\u52a0\u4fa1\u5024\u3092\u5b9f\u73fe\u3057\u307e\u3059\u300d\u3068Govindarajan\u306f\u8a9e\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"layout-four wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">AI\u306b\u3064\u3044\u3066\u6c17\u8efd\u306b\u5b66\u307c\u3046\uff016\u3064\u306e\u5b66\u7fd2\u30b3\u30fc\u30b9\u3092\u3054\u7d39\u4ecb<\/h2>\n\t\t\t\t\t\t\t<p 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href=\"https:\/\/www.salesforce.com\/jp\/blog\/jp-generative-ai-creative\/\">\u8a18\u4e8b\u3092\u8aad\u3080<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/jp-generative-ai-creative-main.jpg\" class=\"attachment-full size-full\" alt=\"\u751f\u6210AI\u3068\u30af\u30ea\u30a8\u30a4\u30c6\u30a3\u30d6\u306e\u7d42\u7109\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/jp-generative-ai-creative-main.jpg 1441w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/jp-generative-ai-creative-main.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/jp-generative-ai-creative-main.jpg?w=768&amp;h=432 768w, 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Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-five.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100px\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d196df0be3b&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d196df0be3b\" class=\"wp-block-image aligncenter size-large is-style-circular wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"100\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/07\/Ari-Bendersky_small.png?w=100\" alt=\"\" class=\"wp-image-3658\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong><strong>Ari Bendersky<\/strong><\/strong><br>\u5bc4\u7a3f\u8005<\/p>\n\n\n\n<p>Ari Bendersky\u6c0f\u306f\u3001\u30b7\u30ab\u30b4\u3092\u62e0\u70b9\u3068\u3059\u308b\u30e9\u30a4\u30d5\u30b9\u30bf\u30a4\u30eb\u30b8\u30e3\u30fc\u30ca\u30ea\u30b9\u30c8\u3002New York Times\u3001The Wall Street Journal\u3001Men&#8217;s Journal\u3001RollingStone.com\u306a\u3069\u3001\u6570\u591a\u304f\u306e\u8457\u540d\u306a\u30e1\u30c7\u30a3\u30a2\u306b\u5bc4\u7a3f\u3057\u3066\u3044\u307e\u3059\u3002Ace Hardware\u304b\u3089Grassroots Cannabis\u307e\u3067\u3001\u5e45\u5e83\u3044\u30b8\u30e3\u30f3\u30eb\u306e\u30d6\u30e9\u30f3\u30c9\u3067\u8a18\u4e8b\u3092\u57f7\u7b46\u3059\u308b\u307b\u304b\u3001Salesforce 360 Blog\u306b\u3082\u7a4d\u6975\u7684\u306b\u5bc4\u7a3f\u3002\u307e\u305f\u3001\u98f2\u98df\u696d\u754c\u306b\u3064\u3044\u3066\u30d1\u30fc\u30bd\u30ca\u30ea\u30c6\u30a3\u3068\u8a9e\u308a\u5408\u3046\u30dd\u30c3\u30c9\u30ad\u30e3\u30b9\u30c8\u300cOverserved\u300d\u306e\u5171\u540c\u30db\u30b9\u30c8\u3067\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/blog\/author\/ari-bendersky\/\">Ari Bendersky 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