{"id":6377,"date":"2023-08-21T09:00:00","date_gmt":"2023-08-21T00:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=6377"},"modified":"2025-09-02T14:58:20","modified_gmt":"2025-09-02T05:58:20","slug":"three-ways-service-impact-generative-ai","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/blog\/three-ways-service-impact-generative-ai\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u4e00\u5909\u3055\u305b\u308b\u751f\u6210AI\u306e3\u3064\u306e\u7528\u9014"},"content":{"rendered":"\n<p>\u203b\u672c\u30dd\u30b9\u30c8\u306f2023\u5e742\u67089\u65e5\u306b\u7c73\u56fd\u3067\u516c\u958b\u3055\u308c\u305f\u201c<a href=\"https:\/\/www.salesforce.com\/blog\/three-ways-service-impact-generative-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">3 Ways Generative AI Will Reshape Customer Service<\/a>\u201d\u306e\u7ffb\u8a33\u7248\u3067\u3059\u3002\u672c\u30dd\u30b9\u30c8\u306e\u6b63\u5f0f\u8a00\u8a9e\u306f\u82f1\u8a9e\u3067\u3042\u308a\u3001\u305d\u306e\u5185\u5bb9\u304a\u3088\u3073\u89e3\u91c8\u306b\u3064\u3044\u3066\u306f\u82f1\u8a9e\u304c\u512a\u5148\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u73fe\u5728\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u7d44\u7e54\u306f\u53b3\u3057\u3044\u72b6\u6cc1\u4e0b\u306b\u3042\u308a\u307e\u3059\u3002\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u3001\u81a8\u5927\u306a\u6570\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u7ffb\u5f04\u3055\u308c\u3001\u9577\u5f15\u304f\u5f85\u3061\u6642\u9593\u306b\u4e0d\u6e80\u3092\u52df\u3089\u305b\u308b\u9867\u5ba2\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002\u591a\u304f\u306e\u5834\u5408\u3001\u30ec\u30ac\u30b7\u30fc\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u30c7\u30fc\u30bf\u304c\u8aad\u307f\u8fbc\u307e\u308c\u308b\u306e\u3092\u5f85\u3061\u306a\u304c\u3089\u3001\u8907\u6570\u306e\u9867\u5ba2\u306b\u540c\u6642\u306b\u5fdc\u5bfe\u3057\u3001\u4f55\u3068\u304b\u30b1\u30fc\u30b9\u5bfe\u5fdc\u3092\u3053\u306a\u3057\u3066\u3044\u308b\u306e\u304c\u5b9f\u60c5\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u554f\u3044\u5408\u308f\u305b\u306e\u51e6\u7406\u5f8c\u306b\u30e1\u30e2\u3092\u6b8b\u3057\u3066\u3082\u3001\u6563\u9038\u3059\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u6563\u9038\u3057\u3066\u3057\u307e\u3046\u3068\u3001\u4ed6\u306e\u62c5\u5f53\u8005\u306f\u4ee5\u524d\u5225\u306e\u62c5\u5f53\u8005\u304c\u5bfe\u5fdc\u3057\u305f\u5c65\u6b74\u3092\u77e5\u3089\u306a\u3044\u307e\u307e\u3001\u4f3c\u305f\u3088\u3046\u306a\u554f\u984c\u306b\u6700\u521d\u304b\u3089\u53d6\u308a\u7d44\u307e\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u6628\u5e74\u3001<a href=\"https:\/\/www.salesforce.com\/news\/stories\/customer-engagement-research\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u7d0450%\uff08\u82f1\u8a9e\uff09<\/a>\u306e\u9867\u5ba2\u304c\u30d6\u30e9\u30f3\u30c9\u3092\u4e57\u308a\u63db\u3048\u305f\u4e3b\u306a\u7406\u7531\u3068\u3057\u3066\u300c\u4e0d\u5341\u5206\u306a\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u300d\u3092\u6319\u3052\u3066\u3044\u308b\u3053\u3068\u304b\u3089\u3001\u6539\u5584\u3092\u6c42\u3081\u308b\u9867\u5ba2\u304b\u3089\u306e\u30d7\u30ec\u30c3\u30b7\u30e3\u30fc\u306f\u9ad8\u307e\u3063\u3066\u3044\u308b\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u6700\u8fd1\u3001OpenAI\u304c\u958b\u767a\u3057\u305f\u751f\u6210AI\uff08\u4eba\u5de5\u77e5\u80fd\uff09\u30e2\u30c7\u30eb\u306eChatGPT\u304c\u5927\u304d\u306a\u8a71\u984c\u3092\u96c6\u3081\u3066\u3044\u307e\u3059\u3002GPT\u3084\u3001Anthropic\/Bard\u306a\u3069\u306e\u4ed6\u306e\u751f\u6210AI\u30e2\u30c7\u30eb\u306f\u3001\u3042\u3089\u304b\u3058\u3081\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3055\u308c\u305f\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\u3092\u30d9\u30fc\u30b9\u3068\u3057\u3066\u304a\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u30c6\u30ad\u30b9\u30c8\u30d9\u30fc\u30b9\u306e\u30d7\u30ed\u30f3\u30d7\u30c8\uff08\u6307\u793a\u6587\uff09\u753b\u9762\u304b\u3089\u72ec\u81ea\u306e\u30c6\u30ad\u30b9\u30c8\u3001\u753b\u50cf\u3001\u305d\u306e\u4ed6\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u9577\u5e74AI\u306b\u643a\u308f\u3063\u3066\u304d\u305fSalesforce\u306e\u5c02\u9580\u77e5\u8b58\u3092\u751f\u6210AI\u30e2\u30c7\u30eb\u306b\u9069\u7528\u3059\u308c\u3070\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u4e00\u5909\u3055\u305b\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u308c\u306f\u3001\u4f1a\u793e\u5185\u90e8\u306e\u696d\u52d9\u52b9\u7387\u5316\u306b\u3068\u3069\u307e\u3089\u305a\u3001\u9867\u5ba2\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u306b\u3088\u308a\u9ad8\u3044\u5171\u611f\u529b\u3067\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u30b1\u30fc\u30b9\u3092\u901f\u3084\u304b\u306b\u89e3\u6c7a\u306b\u5c0e\u304f\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u5909\u9769\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002&nbsp;<\/p>\n\n\n\n<p>\u3053\u3053\u3067\u306f\u3001<a href=\"\/jp\/blog\/generative-ai-glossary\/#generative-ai\" target=\"_blank\" rel=\"noreferrer noopener\">\u751f\u6210AI<\/a>\u304c\u30b5\u30fc\u30d3\u30b9\u3092\u3069\u306e\u3088\u3046\u306b\u5909\u9769\u3059\u308b\u306e\u304b\u3001\u305d\u306e\u4e00\u7aef\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"layout-five wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong>AI\u7528\u8a9e\u864e\u306e\u5dfb: \u30d3\u30b8\u30cd\u30b9\u306e\u305f\u3081\u306e\u751f\u6210AI\u7528\u8a9e\u96c6<\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u300cChatGPT \u306e LLM \u3063\u3066\u30cf\u30eb\u30b7\u30cd\u30fc\u30b7\u30e7\u30f3\u3084\u6a5f\u68b0\u5b66\u7fd2\u30d0\u30a4\u30a2\u30b9\u306f\u5927\u4e08\u592b\u3060\u3063\u3051\uff1f\u00a0 \u300d<br>\u3053\u306e\u4e00\u6587\u3092\u8aad\u3093\u3067\u610f\u5473\u304c\u5206\u304b\u3089\u306a\u304b\u3063\u305f\u65b9\u5fc5\u898b\u3001\u751f\u6210AI\u306b\u95a2\u4fc2\u3059\u308b\u7528\u8a9e\u307e\u3068\u3081\u96c6\u3092\u4f5c\u6210\u3057\u307e\u3057\u305f\uff01<br>\u5897\u3048\u7d9a\u3051\u308bAI\u7528\u8a9e\u306e\u30ad\u30e3\u30c3\u30c1\u30a2\u30c3\u30d7\u306b\u3054\u6d3b\u7528\u304f\u3060\u3055\u3044\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_self\" href=\"https:\/\/www.salesforce.com\/jp\/blog\/generative-ai-glossary\/\">\u8a18\u4e8b\u3092\u8aad\u3080<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/08\/generative-ai-glossary-main02.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/08\/generative-ai-glossary-main02.jpg 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/08\/generative-ai-glossary-main02.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/08\/generative-ai-glossary-main02.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-five.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-five.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-five.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u30b5\u30fc\u30d3\u30b9\u5411\u3051\u306e\u751f\u6210ai\u3068\u306f\">\u30b5\u30fc\u30d3\u30b9\u5411\u3051\u306e\u751f\u6210AI\u3068\u306f<\/h2>\n\n\n\n<p>\u79c1\u305f\u3061\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/products\/service-cloud\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30b5\u30fc\u30d3\u30b9\u5206\u91ce<\/a>\u306b\u304a\u3051\u308bAI\u306e\u5f71\u97ff\u3092\u3059\u3067\u306b\u76ee\u306e\u5f53\u305f\u308a\u306b\u3057\u3066\u3044\u307e\u3059\u3002\u7d047\u5e74\u524d\u3001Salesforce\u306f<a href=\"https:\/\/www.salesforce.com\/jp\/products\/service-cloud\/automated-customer-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein for Service<\/a>\u3092\u516c\u958b\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306bAI\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3057\u305f\u3002AI\u6a5f\u80fd\u306b\u306f\u3001Next Best Action\u306e\u63a8\u5968\u3084\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3001\u30b1\u30fc\u30b9\u306e\u81ea\u52d5\u8981\u7d04\u306a\u3069\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u751f\u6210AI\u306b\u3088\u308a\u3001\u3053\u308c\u307e\u3067\u3068\u30ef\u30f3\u30e9\u30f3\u30af\u4e0a\u306e\u52b9\u7387\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u304a\u5ba2\u69d8\u4e00\u4eba\u3072\u3068\u308a\u3078\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u304c\u5b9f\u73fe\u3057\u3088\u3046\u3068\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u751f\u6210AI\u3092Einstein for Service\u304a\u3088\u3073<a href=\"https:\/\/www.salesforce.com\/jp\/products\/\" target=\"_blank\" rel=\"noreferrer noopener\">Customer 360<\/a>\u3068\u4f75\u7528\u3059\u308b\u3068\u3001\u304a\u5ba2\u69d8\u4e00\u4eba\u3072\u3068\u308a\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30ec\u30b9\u30dd\u30f3\u30b9\u304c\u81ea\u52d5\u751f\u6210\u3055\u308c\u308b\u306e\u3067\u3001\u62c5\u5f53\u8005\u306f\u30e1\u30fc\u30eb\u3084\u30e1\u30c3\u30bb\u30fc\u30b8\u3067\u9867\u5ba2\u306b\u3059\u3070\u3084\u304f\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u793e\u5185\u306e\u3042\u3089\u3086\u308b\u62c5\u5f53\u8005\u304c\u30b1\u30fc\u30b9\u5bfe\u5fdc\u3067\u6b8b\u3057\u305f\u3059\u3079\u3066\u306e\u30b1\u30fc\u30b9\u30e1\u30e2\u3092\u6d3b\u7528\u3057\u3066AI\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u5b9f\u884c\u3059\u308b\u3053\u3068\u3067\u3001\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u306e\u30c9\u30e9\u30d5\u30c8\u6848\u304c\u81ea\u52d5\u751f\u6210\u3055\u308c\u307e\u3059\u3002\u4eba\u9593\u306e\u62c5\u5f53\u8005\u306f\u305d\u308c\u3089\u3092\u30ec\u30d3\u30e5\u30fc\u3057\u3066\u4ed5\u4e0a\u3052\u308b\u3060\u3051\u306a\u306e\u3067\u3001\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u306e\u57f7\u7b46\u306b\u8981\u3059\u308b\u6642\u9593\u304c\u5927\u5e45\u306b\u77ed\u7e2e\u3055\u308c\u3001\u8a18\u4e8b\u3092\u6700\u65b0\u306e\u72b6\u614b\u306b\u4fdd\u3064\u3053\u3068\u3082\u5bb9\u6613\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306b\u7d44\u7e54\u5168\u4f53\u3067\u95a2\u9023\u6027\u3092\u5f37\u5316\u3057\u3001\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u306e\u54c1\u8cea\u3092\u9ad8\u3081\u308b\u3053\u3068\u3067\u3001<a href=\"https:\/\/trailhead.salesforce.com\/ja\/content\/learn\/modules\/service-cloud-platform-efficiency\/create-self-service-communities-and-portals\" target=\"_blank\" rel=\"noreferrer noopener\">\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9<\/a>\u30dd\u30fc\u30bf\u30eb\u3068\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u4fa1\u5024\u304c\u9ad8\u307e\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u8907\u96d1\u306a\u554f\u984c\u306b\u6642\u9593\u3092\u304b\u3051\u3066\u53d6\u308a\u7d44\u3081\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u9577\u671f\u306b\u308f\u305f\u308b\u9867\u5ba2\u95a2\u4fc2\u3092\u7bc9\u304f\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u79c1\u305f\u3061\u306f\u3001<a href=\"\/jp\/blog\/generative-ai-glossary\/#generative-ai\" target=\"_blank\" rel=\"noreferrer noopener\">\u751f\u6210AI<\/a>\u3092\u6d3b\u7528\u3057\u305f<a href=\"https:\/\/www.salesforce.com\/jp\/products\/service-cloud\/field-service-lightning\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9<\/a>\u3082\u3001\u73fe\u5834\u306e\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u3068\u9867\u5ba2\u306e\u4e21\u65b9\u306b\u30e1\u30ea\u30c3\u30c8\u3092\u3082\u305f\u3089\u3059\u3053\u3068\u306b\u306a\u308b\u3068\u898b\u8fbc\u3093\u3067\u3044\u307e\u3059\u3002\u30ec\u30dd\u30fc\u30c8\u306e\u81ea\u52d5\u5316\u306b\u3088\u308a\u3001\u73fe\u5834\u62c5\u5f53\u8005\u306f\u73fe\u5834\u3067\u306e\u6642\u9593\u3092\u524a\u6e1b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002AI\u304c\u751f\u6210\u3059\u308b\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u65b0\u5165\u793e\u54e1\u3084\u696d\u52d9\u59d4\u8a17\u3059\u308b\u696d\u8005\u3092\u3044\u3061\u65e9\u304f\u6226\u529b\u5316\u3057\u3001\u7d99\u7d9a\u7684\u306a\u5b66\u7fd2\u30ea\u30bd\u30fc\u30b9\u3067\u6280\u8853\u3084\u77e5\u8b58\u3092\u78e8\u304f\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u652f\u63f4\u3057\u307e\u3059\u3002<a href=\"https:\/\/trailhead.salesforce.com\/ja\/content\/learn\/projects\/set-up-salesforce-knowledge\/configure-salesforce-knowledge\" target=\"_blank\" rel=\"noreferrer noopener\">\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u8a18\u4e8b<\/a>\u3092\u6d3b\u7528\u3057\u3066\u3001\u9867\u5ba2\u306f\u3088\u304f\u3042\u308b\u554f\u984c\u3092\u72ec\u529b\u3067\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u73fe\u5728\u3001\u751f\u6210\u30e2\u30c7\u30eb\u306f\u975e\u5e38\u306b\u529b\u5f37\u3044\u6ce2\u306b\u4e57\u3063\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u6570\u306f\u591a\u304f\u306a\u3044\u3082\u306e\u306e\u504f\u308a\u306e\u3042\u308b\u7d50\u679c\u3092\u51fa\u529b\u3059\u308b\u5834\u5408\u304c\u3042\u308a\u3001\u305d\u308c\u306f\u7d50\u679c\u3068\u3057\u3066\u5168\u4f53\u3078\u306e\u6709\u5bb3\u306a\u5f71\u97ff\u3084\u4e8b\u5b9f\u306e\u634f\u9020\uff08<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/2023\/07\/generative-ai-glossary.html#contents15\" target=\"_blank\" rel=\"noreferrer noopener\">\u30cf\u30eb\u30b7\u30cd\u30fc\u30b7\u30e7\u30f3<\/a>\uff09\u3092\u5f15\u304d\u8d77\u3053\u3059\u53ef\u80fd\u6027\u3082\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u3057\u3070\u3089\u304f\u306e\u9593\u306f\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3084\u30ca\u30ec\u30c3\u30b8\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u306a\u3069\u3001\u4eba\u9593\u306e\u30ec\u30d3\u30e5\u30a2\u30fc\u3092\u7f6e\u304f\u3053\u3068\u304c\u91cd\u8981\u306b\u306a\u308a\u307e\u3059\u3002\u751f\u6210AI\u304c\u5927\u304d\u306a\u6a5f\u4f1a\u3068\u8ab2\u984c\u3092\u3082\u305f\u3089\u3059\u3053\u3068\u3092\u8e0f\u307e\u3048\u3001Salesforce\u306f\u5148\u65e5\u3001<a href=\"https:\/\/www.salesforce.com\/news\/stories\/generative-ai-guidelines\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u4fe1\u983c\u3067\u304d\u308b\u751f\u6210AI\u3092\u958b\u767a\u3059\u308b\u305f\u3081\u306e5\u3064\u306e\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\uff08\u82f1\u8a9e\uff09<\/a>\u3092\u516c\u958b\u3057\u3001<a href=\"https:\/\/www.salesforce.com\/news\/stories\/building-generative-ai-we-can-trust\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u5411\u3051\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u304a\u3051\u308b\u751f\u6210AI\u306e\u53ef\u80fd\u6027\uff08\u82f1\u8a9e\uff09<\/a>\u306b\u3064\u3044\u3066\u8ad6\u3058\u3001\u3053\u306e\u5909\u9769\u7684\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3068\u73fe\u5b9f\u30fb\u30ea\u30b9\u30af\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u3069\u306e\u3088\u3046\u306b\u53d6\u308c\u3070\u3088\u3044\u306e\u304b\u3092\u89e3\u8aac\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u5927\u5e45\u306b\u80fd\u529b\u304c\u5411\u4e0a\u3057\u305f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/h3>\n\n\n\n<p>\u751f\u6210AI\u3092<a href=\"https:\/\/www.salesforce.com\/jp\/products\/einstein\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein<\/a>\u6a5f\u80fd\u3068\u4f75\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b9\u30de\u30fc\u30c8\u306a<a href=\"https:\/\/www.salesforce.com\/jp\/hub\/customer-service\/chatbot\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/a>\u5fdc\u7b54\u3092\u81ea\u52d5\u3067\u4f5c\u6210\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u9867\u5ba2\u304c\u62b1\u3048\u308b\u554f\u984c\u306b\u5bfe\u3059\u308b\u6df1\u3044\u7406\u89e3\u3001\u4e88\u6e2c\u3001\u5bfe\u5fdc\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u305d\u308c\u305e\u308c\u5fae\u5999\u306b\u7570\u306a\u308b\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u3082\u3001\u8c4a\u5bcc\u306a\u60c5\u5831\u3092\u99c6\u4f7f\u3057\u3066\u56de\u7b54\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u521d\u56de\u3067\u306e\u554f\u3044\u5408\u308f\u305b\u89e3\u6c7a\u7387\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u751f\u6210AI\u3092\u9867\u5ba2\u5bfe\u5fdc\u30c7\u30fc\u30bf\u306b\u9069\u7528\u3057\u3066\u3001\u4f1a\u8a71\u306e\u611f\u60c5\u3084\u30d1\u30bf\u30fc\u30f3\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u30b5\u30fc\u30d3\u30b9\u7d44\u7e54\u3067\u306f\u7d99\u7d9a\u7684\u306a\u6539\u5584\u304c\u4fc3\u9032\u3055\u308c\u3001\u30c8\u30ec\u30f3\u30c9\u3092\u5c0e\u304d\u51fa\u3057\u3066\u3001\u30dc\u30c3\u30c8\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3068\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3092\u52a0\u901f\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u81ea\u52d5\u751f\u6210\u3055\u308c\u308b\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b<\/h3>\n\n\n\n<p>Salesforce\u3067\u306f\u3001\u4eca\u5f8c\u751f\u6210AI\u3092\u5229\u7528\u3057\u3066\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u306e\u30c9\u30e9\u30d5\u30c8\u6848\u3092\u751f\u6210\u3059\u308b\u8a08\u753b\u3092\u9032\u3081\u3066\u3044\u307e\u3059\u3002\u30b1\u30fc\u30b9\u30e1\u30e2\u3060\u3051\u3067\u306a\u304f\u3001Slack\u3067\u4ea4\u308f\u3057\u305f\u4f1a\u8a71\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u3084\u308a\u53d6\u308a\u306e\u5c65\u6b74\u3001Customer 360\u95a2\u9023\u306e\u30c7\u30fc\u30bf\u3092\u99c6\u4f7f\u3059\u308b\u3053\u3068\u3067\u3001\u62c5\u5f53\u8005\u306b\u3088\u308b\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306e\u89e3\u6c7a\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3001\u3088\u308a\u591a\u304f\u306e\u30b5\u30dd\u30fc\u30c8\u4f9d\u983c\u3092\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u6a5f\u80fd\u306b\u56de\u305b\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3084\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306b\u5bfe\u3059\u308b\u30d7\u30ec\u30c3\u30b7\u30e3\u30fc\u3092\u7de9\u548c\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u8fc5\u901f\u306a\u30b1\u30fc\u30b9\u30b9\u30a6\u30a9\u30fc\u30df\u30f3\u30b0\">\u8fc5\u901f\u306a\u30b1\u30fc\u30b9\u30b9\u30a6\u30a9\u30fc\u30df\u30f3\u30b0<\/h2>\n\n\n\n<p>\u79c1\u305f\u3061\u306f\u3001\u7d44\u7e54\u4e2d\u306e\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u306e\u529b\u3092\u7d50\u96c6\u3057\u3066\u8907\u96d1\u306a\u30b1\u30fc\u30b9\u3084\u898f\u6a21\u306e\u5927\u304d\u306a\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306b\u5bfe\u5fdc\u3059\u308b\u300c<a href=\"https:\/\/trailhead.salesforce.com\/ja\/content\/learn\/modules\/slack-first-service\/create-a-plan-to-bring-slack-first-thinking-to-your-service-team\" target=\"_blank\" rel=\"noreferrer noopener\">\u30b1\u30fc\u30b9\u30b9\u30a6\u30a9\u30fc\u30df\u30f3\u30b0<\/a>\u300d\u306b\u3088\u308a\u3001\u591a\u304f\u306e\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306e\u4f5c\u696d\u52b9\u7387\u304c\u5411\u4e0a\u3059\u308b\u306e\u3092\u76ee\u306e\u5f53\u305f\u308a\u306b\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u3053\u308c\u307e\u3067\u306e\u81a8\u5927\u306a\u30b1\u30fc\u30b9\u304b\u3089\u5b66\u3093\u3060\u3053\u3068\u3092\u5171\u6709\u3057\u3001\u5e83\u7bc4\u56f2\u306b\u9069\u7528\u3067\u304d\u308c\u3070\u3001\u3069\u308c\u307b\u3069\u52b9\u7387\u304c\u5411\u4e0a\u3059\u308b\u304b\u5bb9\u6613\u306b\u60f3\u50cf\u3067\u304d\u307e\u3059\u3002\u751f\u6210AI\u3092\u4f7f\u7528\u3059\u308c\u3070\u3001\u904e\u53bb\u306e\u540c\u69d8\u306e\u30b1\u30fc\u30b9\u3092\u7279\u5b9a\u3057\u3001\u7d44\u7e54\u306e\u3069\u306e\u62c5\u5f53\u8005\u304c\u305d\u306e\u554f\u984c\u306b\u3082\u3063\u3068\u3082\u9069\u4efb\u3067\u3001\u3082\u3063\u3068\u3082\u95a2\u9023\u6027\u306e\u9ad8\u3044\u30b9\u30ad\u30eb\u3092\u5099\u3048\u3066\u3044\u308b\u304b\u3092\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u89e3\u6c7a\u7b56\u3068\u9867\u5ba2\u3068\u306e\u63a8\u5968\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u6848\u3057\u3001\u8fc5\u901f\u3067\u81ea\u52d5\u5316\u3055\u308c\u305f\u30b1\u30fc\u30b9\u30b9\u30a6\u30a9\u30fc\u30df\u30f3\u30b0\u3092\u884c\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u79c1\u305f\u3061\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u72b6\u6cc1\u3092\u4e00\u5909\u3055\u305b\u308b\u3001\u7d20\u6674\u3089\u3057\u3044AI\u306e\u65b0\u6642\u4ee3\u3092\u8fce\u3048\u3066\u3044\u307e\u3059\u3002Salesforce\u306e\u502b\u7406\u7684\u306a\u88fd\u54c1\u958b\u767a\u306e\u9577\u3044\u6b74\u53f2\u3092\u571f\u53f0\u3068\u3057\u3066\u3001\u7d44\u7e54\u306f\u751f\u6210AI\u306e\u529b\u3092\u5b58\u5206\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30c1\u30fc\u30e0\u306e\u751f\u7523\u6027\u306e\u5411\u4e0a\u3055\u305b\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u8fc5\u901f\u306b\u89e3\u6c7a\u3057\u3001\u3088\u308a\u4e00\u5c64\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u6027\u3068\u95a2\u9023\u6027\u3092\u9ad8\u3081\u308b\u3053\u3068\u3067\u3001\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u5bc6\u306a\u9867\u5ba2\u95a2\u4fc2\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"layout-four wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Service\u00d7\u751f\u6210AI\u3067\u5909\u308f\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc<\/h2>\n\t\t\t\t\t\t\t<p 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decoding=\"async\" width=\"340\" height=\"335\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/08\/Clara-Shih.webp?w=340\" alt=\"\" class=\"wp-image-6379\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/08\/Clara-Shih.webp 340w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/08\/Clara-Shih.webp?w=300&amp;h=296 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/08\/Clara-Shih.webp?w=150&amp;h=148 150w\" sizes=\"auto, (max-width: 340px) 100vw, 340px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Clara Shih<\/strong><br>Salesforce AI\u62c5\u5f53EVP\u517cGM<\/p>\n\n\n\n<p>Clara Shih\u306fSalesforce AI\u62c5\u5f53EVP\u517cGM\u3067\u3059\u3002\u30c7\u30b8\u30bf\u30eb\u30d1\u30a4\u30aa\u30cb\u30a2\u3068\u3057\u3066\u3001Clara\u306fFortune\u306e\u300c40 under 40\uff0840\u6b73\u4ee5\u4e0b\u3067\u5f71\u97ff\u529b\u306e\u3042\u308b40\u4eba\uff09\u300d\u3068\u300cMost Powerful Women Entrepreneurs\uff08\u30d3\u30b8\u30cd\u30b9\u754c\u3067\u6700\u3082\u30d1\u30ef\u30d5\u30eb\u306a\u5973\u6027\uff09\u300d\u3001Fast Company\u306e\u300cMost Influential People in Technology\uff08\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u5206\u91ce\u3067\u3082\u3063\u3068\u3082\u5f71\u97ff\u529b\u306e\u3042\u308b\u4eba\uff09\u300d\u306e1\u4eba\u306b\u6319\u3052\u3089\u308c\u3066\u304a\u308a\u3001\u4e16\u754c\u7d4c\u6e08\u30d5\u30a9\u30fc\u30e9\u30e0\u3067\u300cYoung Global Leader\uff08\u30e4\u30f3\u30b0\u30b0\u30ed\u30fc\u30d0\u30eb\u30ea\u30fc\u30c0\u30fc\uff09\u300d\u306b\u9078\u51fa\u3055\u308c\u3066\u3044\u307e\u3059\u3002Clara\u306f\u3001Starbucks\u306e\u53d6\u7de0\u5f79\u4f1a\u306b\u540d\u3092\u9023\u306d\u3001\u81ea\u8eab\u304c2009\u5e74\u306b\u8a2d\u7acb\u3057\u305f\u682a\u5f0f\u975e\u516c\u958b\u306e\u30c7\u30b8\u30bf\u30eb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u4f1a\u793e\u300cHearsay Systems\u300d\u306e\u57f7\u884c\u5f79\u4f1a\u9577\u3082\u52d9\u3081\u3066\u3044\u307e\u3059\u3002\u30b9\u30bf\u30f3\u30d5\u30a9\u30fc\u30c9\u5927\u5b66\u306e\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u30b5\u30a4\u30a8\u30f3\u30b9\u5b66\u90e8\u3092\u4e3b\u5e2d\u3067\u5352\u696d\u3057\u3001\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u30b5\u30a4\u30a8\u30f3\u30b9\u306e\u7406\u5b66\u4fee\u58eb\u3082\u53d6\u5f97\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u30aa\u30c3\u30af\u30b9\u30d5\u30a9\u30fc\u30c9\u5927\u5b66\u3067\u7c73\u56fd\u30de\u30fc\u30b7\u30e3\u30eb\u5968\u5b66\u751f\u3068\u3057\u3066\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u7814\u7a76\u306b\u53c2\u52a0\u3057\u3001\u7406\u5b66\u4fee\u58eb\u3092\u53d6\u5f97\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/blog\/author\/clara-shih\/\">Clara Shih 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