{"id":8502,"date":"2023-11-01T11:00:21","date_gmt":"2023-11-01T02:00:21","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=8502"},"modified":"2025-09-01T17:31:46","modified_gmt":"2025-09-01T08:31:46","slug":"future-of-customer-service","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/blog\/future-of-customer-service\/","title":{"rendered":"2024\u5e74\u304b\u3089\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5909\u9769 \u672a\u6765\u3092\u5148\u53d6\u308a\u3059\u308b3\u3064\u306e\u30ad\u30fc\u30dd\u30a4\u30f3\u30c8"},"content":{"rendered":"\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u3092\u8003\u3048\u308b\u3046\u3048\u3067\u307e\u305a\u3084\u308b\u3079\u304d\u3053\u3068\u306f\u3001\u9867\u5ba2\u304c\u4eca\u6c42\u3081\u3066\u3044\u308b<a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/state-of-commerce\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4e00\u8cab\u6027\u306e\u3042\u308b\u4f53\u9a13<\/a>\uff08\u82f1\u8a9e\uff09\u3092\u77e5\u308b\u3053\u3068\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u76ee\u4e0b\u306e\u8ab2\u984c\u3068\u3057\u3066\u3001\u4f01\u696d\u306f\u54c1\u8cea\u3092\u640d\u306a\u3046\u3053\u3068\u306a\u304f\u3001\u751f\u7523\u6027\u5411\u4e0a\u3068\u30b3\u30b9\u30c8\u524a\u6e1b\u3092\u8ffd\u6c42\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u305d\u308c\u306f\u9069\u5207\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6d3b\u7528\u3059\u308c\u3070\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u3092\u8003\u3048\u305f\u3068\u304d\u3001\u7d76\u3048\u305a\u5909\u5316\u3059\u308b\u9867\u5ba2\u306e\u671f\u5f85\u306b\u8cbb\u7528\u5bfe\u52b9\u679c\u306e\u9ad8\u3044\u65b9\u6cd5\u3067\u5fdc\u3048\u308b\u306b\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/three-ways-service-impact-generative-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u751f\u6210AI<\/a>\u304c\u6b20\u304b\u305b\u306a\u3044\u5b58\u5728\u306b\u306a\u308b\u306f\u305a\u3067\u3059\u3002\u3053\u3053\u3067\u306f\u30012024\u5e74\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u3092\u4f5c\u308b\u3046\u3048\u3067\u77e5\u3063\u3066\u304a\u304f\u3079\u304d3\u3064\u306e\u65b0\u3057\u3044\u30c8\u30ec\u30f3\u30c9\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"layout-one wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">\u30b3\u30cd\u30af\u30c6\u30c3\u30c9\u30ab\u30b9\u30bf\u30de\u30fc\u306e\u6700\u65b0\u4e8b\u60c5<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u4e16\u754c\u5404\u56fd\u306e\u6d88\u8cbb\u8005 11,000 \u4eba\u3068\u6cd5\u4eba\u9867\u5ba2 3,300 \u4eba\u3078\u306e\u8abf\u67fb\u3092\u5143\u306b\u3057\u305f<br>\u2022 \u7d4c\u6e08\u306e\u5909\u5316\u306b\u3088\u3063\u3066\u9867\u5ba2\u306e\u671f\u5f85\u3068\u884c\u52d5\u306f\u3069\u306e\u3088\u3046\u306b\u5909\u5316\u3057\u305f\u304b<br>\u2022 \u8cfc\u8cb7\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u5168\u4f53\u3067\u5909\u5316\u3059\u308b\u9867\u5ba2\u3068\u4f01\u696d\u3068\u306e\u3064\u306a\u304c\u308a\u65b9\u3068\u306f<br>\u2022 \u751f\u6210 AI\u306a\u3069\u306e\u65b0\u305f\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u5fc3\u7406\u3068\u306f<br>\u306a\u3069\u306e\u6700\u65b0\u30c8\u30ec\u30f3\u30c9\u3092\u304a\u5c4a\u3051\u3057\u307e\u3059\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/resources\/research-reports\/state-of-the-connected-customer\/?d=blog-body-cta-banner\">\u7121\u6599\u3067\u8cc7\u6599\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-one.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-one.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-one.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>\u76ee\u6b21<\/h2><ul><li><a href=\"#h-1-ai\u306f\u8105\u5a01\u3067\u306f\u306a\u304f\u30c1\u30e3\u30f3\u30b9\" data-level=\"2\">1.AI\u306f\u8105\u5a01\u3067\u306f\u306a\u304f\u30c1\u30e3\u30f3\u30b9<\/a><\/li><li><a href=\"#h-2-\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u9032\u6b69\u304c\u6700\u524d\u7dda\u3067\u50cd\u304f\u5f93\u696d\u54e1\u306e\u7372\u5f97\u3068\u5b9a\u7740\u3092\u3082\u305f\u3089\u3059\" data-level=\"2\">2.\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u9032\u6b69\u304c\u6700\u524d\u7dda\u3067\u50cd\u304f\u5f93\u696d\u54e1\u306e\u7372\u5f97\u3068\u5b9a\u7740\u3092\u3082\u305f\u3089\u3059<\/a><\/li><li><a href=\"#h-3-\u4eca\u5f8c\u306f\u53ce\u76ca\u3092\u751f\u3080\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u304c\u6700\u524d\u7dda\u306b\u306a\u308a-\u4e2d\u5fc3\u306b\u306a\u308b\" data-level=\"2\">3.\u4eca\u5f8c\u306f\u53ce\u76ca\u3092\u751f\u3080\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u304c\u6700\u524d\u7dda\u306b\u306a\u308a\u3001\u4e2d\u5fc3\u306b\u306a\u308b<\/a><\/li><li><a href=\"#h-2024\u5e74\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u3092\u4f5c\u308b\" data-level=\"2\">2024\u5e74\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u3092\u4f5c\u308b<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-1-ai\u306f\u8105\u5a01\u3067\u306f\u306a\u304f\u30c1\u30e3\u30f3\u30b9\">1.AI\u306f\u8105\u5a01\u3067\u306f\u306a\u304f\u30c1\u30e3\u30f3\u30b9<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/jp\/form\/service-cloud\/5th-state-of-service\/?d=blog-body-cta-text\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce\u306e\u8abf\u67fb\u3067\u306f<\/a>\u3001\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u306e\u610f\u601d\u6c7a\u5b9a\u8005\u306e45%\u304cAI\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u3068\u56de\u7b54\u3057\u3066\u304a\u308a\u30012020\u5e74\u306e24%\u304b\u3089\u5897\u52a0\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306b\u3001AI\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u304b\u304b\u305b\u306a\u3044\u3082\u306e\u3068\u3057\u3066\u5b58\u5728\u611f\u3092\u5897\u3057\u3066\u3044\u307e\u3059\u3002\u305f\u3060\u3057\u3001\u3053\u306e\u3053\u3068\u306f\u534a\u6570\u4ee5\u4e0a\u306e\u610f\u601d\u6c7a\u5b9a\u8005\u304c\u3001\u4f9d\u7136\u3068\u3057\u3066<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/three-ways-service-impact-generative-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306bAI\u3092<\/a>\u5c0e\u5165\u3057\u3066\u3044\u306a\u3044\u3068\u3044\u3046\u3053\u3068\u3067\u3082\u3042\u308a\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u3067\u306f\u3001\u7d04\u534a\u6570\u306b\u3082\u306e\u307c\u308b\u4f01\u696d\u306b\u304a\u3044\u3066AI\u304c\u5c0e\u5165\u3055\u308c\u306a\u3044\u8981\u56e0\u306f\u4f55\u3067\u3057\u3087\u3046\u304b\u3002\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u306e\u4e2d\u306b\u306f\u3001AI\u306b\u95a2\u3059\u308b\u30b9\u30ad\u30eb\u4e0d\u8db3\u3092\u6848\u3058\u3066\u3044\u308b\u3068\u3053\u308d\u3082\u3042\u308b\u3067\u3057\u3087\u3046\u3002\u3042\u308b\u3044\u306f\u3001AI\u306b\u5bfe\u3059\u308b\u4fe1\u7528\u3068\u4fe1\u983c\u6027\u306e\u9762\u304b\u3089\u4e0d\u5b89\u3092\u62b1\u3044\u3066\u3044\u308b\u3068\u3053\u308d\u3082\u3042\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u3055\u3089\u306bAI\u306e\u5c0e\u5165\u306b\u306f\u591a\u984d\u306e\u30a4\u30f3\u30d5\u30e9\u6295\u8cc7\u304c\u5fc5\u8981\u306b\u306a\u308b\u3068\u3044\u3046\u61f8\u5ff5\u3082\u3042\u308a\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/jp\/blog\/questions-about-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u306e\u3088\u3046\u306a\u5371\u60e7\u3092\u62b1\u304f\u306e\u306f\u7121\u7406\u3082\u3042\u308a\u307e\u305b\u3093<\/a>\u3002AI\u307b\u3069\u306e\u5f37\u529b\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u5c0e\u5165\u3059\u308b\u5834\u5408\u3001\u3069\u306e\u4f01\u696d\u3082\u614e\u91cd\u306b\u306a\u308b\u3079\u304d\u3067\u3057\u3087\u3046\u3002\u3067\u3059\u304c\u3001\u3072\u3068\u3064\u78ba\u304b\u306a\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002AI\u304c\u3059\u3067\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u3042\u3089\u3086\u308b\u5074\u9762\u3092\u3064\u306a\u3044\u3067\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u3001\u5145\u5b9f\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u73fe\u3057\u3066\u3044\u308b\u3001\u3068\u3044\u3046\u73fe\u5b9f\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u3053\u306e\u307e\u307e\u3060\u3068\u3001\u7591\u5ff5\u3084\u4e0d\u4fe1\u611f\u3092\u6255\u62ed\u3067\u304d\u306a\u3044\u4f01\u696d\u304c\u53d6\u308a\u6b8b\u3055\u308c\u3066\u3057\u307e\u3046\u306e\u306f\u307b\u307c\u9593\u9055\u3044\u3042\u308a\u307e\u305b\u3093\u3002\u305d\u306e\u4e00\u65b9\u3001\u5148\u9032\u7684\u306a\u4f01\u696d\u306f<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/generative-ai-guidelines\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u5b89\u5168\u3067\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u65b9\u6cd5\u3067AI\u3092\u6d3b\u7528\u3057<\/a>\u3001\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306e\u6210\u679c\u3092\u4e0a\u3052\u3066\u3044\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>AI\u306f\u3001\u4eca\u5f8c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u3092\u3069\u306e\u3088\u3046\u306b\u5909\u3048\u3066\u3044\u304f\u306e\u3067\u3057\u3087\u3046\u304b\u3002\u305d\u306e\u4e00\u4f8b\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u4eba\u9593\u3068AI\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\uff1a<\/strong><br>\u73fe\u5728\u3001\u5c11\u306a\u304f\u306a\u3044\u4f01\u696d\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u3001AI\u6280\u8853\u3084AI\u30c4\u30fc\u30eb\u3092\u6d3b\u7528\u3057\u3066\u6642\u9593\u3092\u304b\u3051\u305a\u306b\u6b63\u78ba\u306a\u60c5\u5831\u3092\u9867\u5ba2\u306b\u63d0\u4f9b\u3057\u3001\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u9867\u5ba2\u4f53\u9a13\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u72b6\u6cc1\u3092\u8e0f\u307e\u3048\u308b\u3068\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u30cf\u30a4\u30d0\u30ea\u30e5\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3068\u3044\u3046\u65b0\u3057\u3044\u5f79\u8077\u304c\u751f\u307e\u308c\u308b\u3053\u3068\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002\u30cf\u30a4\u30d0\u30ea\u30e5\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u3001\u3088\u304f\u3042\u308b\u65e5\u5e38\u7684\u306a\u554f\u984c\u306e\u89e3\u6c7a\u306b\u306f\u95a2\u4e0e\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001AI\u306e\u52a9\u3051\u3092\u501f\u308a\u306a\u304c\u3089\u3001\u53ce\u76ca\u306b\u3064\u306a\u304c\u308b\u8907\u96d1\u306a\u3084\u308a\u53d6\u308a\u306b\u5c02\u5ff5\u3057\u307e\u3059\u3002&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li><strong>\u5f93\u696d\u54e1\u7814\u4fee\u3067\u306e\u6d3b\u7528\uff1a<\/strong><br>\u65b0\u3057\u304f\u5165\u793e\u3057\u305f\u5f93\u696d\u54e1\u306e\u7814\u4fee\u306b\u304a\u3044\u3066\u3001AI\u306f\u307e\u3059\u307e\u3059\u4e2d\u5fc3\u7684\u306a\u5f79\u5272\u3092\u679c\u305f\u3059\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u8fd1\u5e74\u3001\u4eba\u6750\u63a1\u7528\u304c\u9855\u8457\u306a\u8ab2\u984c\u3068\u306a\u3063\u3066\u3044\u308b\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\uff08\u73fe\u5834\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\uff09\u3067\u306f\u7279\u306b\u91cd\u8981\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002&nbsp;<\/li>\n\n\n\n<li><strong>\u30ca\u30ec\u30c3\u30b8\u306e\u78ba\u7acb\uff1a<\/strong><br>\u5148\u898b\u6027\u306e\u3042\u308b\u4f01\u696d\u306f\u3001\u5168\u793e\u898f\u6a21\u3067\u77e5\u8b58\u3092\u4fdd\u5b58\u30fb\u5171\u6709\u3057\u3066\u3044\u307e\u3059\u3002\u751f\u6210AI\u30c4\u30fc\u30eb\u3068\u81ea\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u30b3\u30f3\u30bd\u30fc\u30eb\u3092\u9023\u643a\u3055\u305b\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3084\u9867\u5ba2\u7ba1\u7406\uff08CRM\uff09\u30c7\u30fc\u30bf\u3092\u3082\u3068\u306b<a href=\"https:\/\/trailhead.salesforce.com\/ja\/content\/learn\/projects\/set-up-salesforce-knowledge\/configure-salesforce-knowledge\" target=\"_blank\" rel=\"noreferrer noopener\">\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u8a18\u4e8b<\/a>\u3092\u81ea\u52d5\u751f\u6210\u3057\u307e\u3059\u3002\u751f\u6210\u3057\u305f\u8a18\u4e8b\u306f\u3001<a href=\"https:\/\/trailhead.salesforce.com\/ja\/content\/learn\/modules\/service-cloud-platform-efficiency\/create-self-service-communities-and-portals\" target=\"_blank\" rel=\"noreferrer noopener\">\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb<\/a>\u3067\u5229\u7528\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u304c\u8cea\u554f\u306e\u7b54\u3048\u3092\u3059\u3050\u306b\u78ba\u8a8d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u691c\u7d22\u30a8\u30f3\u30b8\u30f3\u304c\u30a2\u30f3\u30b5\u30fc\u30a8\u30f3\u30b8\u30f3\u306b\u9032\u5316\u3057\u307e\u3059\u3002&nbsp;&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><em>\u3088\u308a\u5b9f\u7528\u7684\u306b\u4f7f\u3044\u3053\u306a\u3059\u305f\u3081\u306e\u30d2\u30f3\u30c8\uff1a<\/em>\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u304c\u30cf\u30a4\u30d0\u30ea\u30e5\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306b\u751f\u307e\u308c\u5909\u308f\u308b\u305f\u3081\u306b\u306f\u3001\u6700\u65b0\u306e<a href=\"https:\/\/www.salesforce.com\/resources\/articles\/customer-service-training\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0<\/a>\uff08\u82f1\u8a9e\uff09\u6226\u7565\u304c\u9375\u3068\u306a\u308a\u307e\u3059\u3002\u5f93\u696d\u54e1\u304cAI\u306e\u5927\u304d\u306a\u53ef\u80fd\u6027\u3092\u7406\u89e3\u3057\u3001\u4fa1\u5024\u306e\u3042\u308b\u30d1\u30fc\u30c8\u30ca\u30fc\u3001\u89aa\u8eab\u306b\u5bc4\u308a\u6dfb\u3046\u5354\u529b\u8005\u3068\u3057\u3066\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-2-\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u9032\u6b69\u304c\u6700\u524d\u7dda\u3067\u50cd\u304f\u5f93\u696d\u54e1\u306e\u7372\u5f97\u3068\u5b9a\u7740\u3092\u3082\u305f\u3089\u3059\">2.\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u9032\u6b69\u304c\u6700\u524d\u7dda\u3067\u50cd\u304f\u5f93\u696d\u54e1\u306e\u7372\u5f97\u3068\u5b9a\u7740\u3092\u3082\u305f\u3089\u3059<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/jp\/resources\/research-reports\/state-of-the-connected-customer\/?d=blog-body-cta-text\" target=\"_blank\" rel=\"noreferrer noopener\">\u30e2\u30d0\u30a4\u30eb\u30ef\u30fc\u30ab\u30fc\u306e65%<\/a>\u304c\u9867\u5ba2\u306e\u671f\u5f85\u3068\u3044\u3046\u91cd\u5727\u3092\u611f\u3058\u3066\u304a\u308a\u3001\u307b\u304b\u306e\u30bf\u30a4\u30d7\u306e\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3088\u308a\u3082\u305d\u306e\u3088\u3046\u306b\u611f\u3058\u3066\u3044\u308b\u4eba\u304c\u591a\u3044\u3053\u3068\u304c\u3046\u304b\u304c\u3048\u307e\u3059\u3002\u307e\u305f\u3001\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u969b\u306b\u3001\u30b9\u30d4\u30fc\u30c9\u3068\u54c1\u8cea\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u53d6\u308b\u306e\u306b\u82e6\u52b4\u3057\u3066\u3044\u308b\u4eba\u306f82%\u306b\u4e0a\u308a\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u72b6\u6cc1\u306f\u4ed5\u4e8b\u4e0a\u306e\u6e80\u8db3\u611f\u306b\u5927\u304d\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u3001\u6700\u524d\u7dda\u306e\u5f93\u696d\u54e1\u306e\u7372\u5f97\u3001\u5b9a\u7740\u304c\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u5927\u304d\u306a\u8ab2\u984c\u306b\u306a\u3063\u3066\u3044\u308b\u4e00\u56e0\u3067\u3059\u3002&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p>\u3053\u3046\u3057\u305f\u8ab2\u984c\u306e\u89e3\u6c7a\u306b\u5f79\u7acb\u3064\u306e\u304c\u3001\u9069\u5207\u306a\u30c4\u30fc\u30eb\u306e\u6d3b\u7528\u3067\u3059\u3002Salesforce\u306e\u30c7\u30fc\u30bf\u306b\u3088\u308b\u3068\u3001\u696d\u7e3e\u304c\u9ad8\u3044\u7d44\u7e54\u3067\u50cd\u304f<a href=\"https:\/\/www.salesforce.com\/jp\/resources\/research-reports\/state-of-the-connected-customer\/?d=blog-body-cta-text\" target=\"_blank\" rel=\"noreferrer noopener\">\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306e93%<\/a>\u304c\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/products\/service-cloud\/field-service-lightning\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/a>\u306e\u5927\u304d\u306a\u5229\u70b9\u307e\u305f\u306f\u4e2d\u7a0b\u5ea6\u306e\u5229\u70b9\u3068\u3057\u3066\u300c\u4ed5\u4e8b\u4e0a\u306e\u6e80\u8db3\u611f\u300d\u3092\u6319\u3052\u3066\u3044\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>2024\u5e74\u306b\u306a\u3063\u3066\u3082\u3001\u6210\u529f\u3092\u53ce\u3081\u3066\u3044\u308b\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u306f\u5f15\u304d\u7d9a\u304dAI\u3092\u6d3b\u7528\u3057\u3066\u751f\u7523\u6027\u3092\u9ad8\u3081\u3001\u8cbb\u7528\u524a\u6e1b\u3001\u53ce\u76ca\u62e1\u5927\u3092\u5b9f\u73fe\u3057\u306a\u304c\u3089\u3001\u73fe\u5834\u306e\u5f93\u696d\u54e1\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u3066\u3044\u304f\u3067\u3057\u3087\u3046\u3002AI\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u5f62\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u306b\u8ca2\u732e\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u4e88\u6e2c\u7684\u306a\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\uff1a<\/strong><br>\u5927\u304d\u306a\u554f\u984c\u304c\u767a\u751f\u3057\u3066\u304b\u3089\u614c\u3066\u3066\u5bfe\u5fdc\u3059\u308b\u3088\u308a\u3082\u3001\u30c7\u30d0\u30a4\u30b9\u3092\u5b9a\u671f\u7684\u306b\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u3059\u308b\u65b9\u304c\u5f97\u7b56\u3067\u3059\u30022024\u5e74\u306bAI\u304c\u3082\u305f\u3089\u3059\u4ed8\u52a0\u4fa1\u5024\u306e\u4e00\u4f8b\u3068\u3057\u3066\u3001AI\u304c\u6a5f\u5668\u306e\u72b6\u614b\u3092\u5148\u56de\u308a\u3057\u3066\u76e3\u8996\u3057\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u81ea\u52d5\u7684\u306b\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u30b5\u30fc\u30d3\u30b9\u3092\u4e88\u7d04\u3059\u308b\u3053\u3068\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002AI\u306f\u3001\u5fc5\u8981\u306a\u30c4\u30fc\u30eb\u3001\u9069\u5207\u306a\u6280\u8853\u8005\u3001\u4f5c\u696d\u6642\u9593\u3092\u7279\u5b9a\u3059\u308b\u80fd\u529b\u3059\u3089\u3082\u7372\u5f97\u3059\u308b\u3067\u3057\u3087\u3046\u3002&nbsp;<\/li>\n\n\n\n<li><strong>\u4f5c\u696d\u5185\u5bb9\u306e\u307e\u3068\u3081\uff1a<\/strong><br>\u3069\u3093\u306a\u306b\u8907\u96d1\u306a\u4f5c\u696d\u3067\u3082\u3001AI\u3067\u73fe\u5834\u8a2a\u554f\u306e\u524d\u5f8c\u306b\u4f5c\u696d\u307e\u3068\u3081\u3092\u81ea\u52d5\u751f\u6210\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u30df\u30b9\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u3001\u751f\u7523\u6027\u3092\u9ad8\u3081\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u30e2\u30d0\u30a4\u30eb\u30ef\u30fc\u30ab\u30fc\u306f\u77ed\u6642\u9593\u3067\u554f\u984c\u3092\u89e3\u6c7a\u3057\u3001\u3059\u3050\u306b\u6b21\u306e\u6848\u4ef6\u306b\u79fb\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u8c4a\u5bcc\u306a\u30aa\u30d7\u30b7\u30e7\u30f3\uff1a<\/strong><br>\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/resources\/research-reports\/state-of-the-connected-customer\/?d=blog-body-cta-text\" target=\"_blank\" rel=\"noreferrer noopener\">61%\u306e\u9867\u5ba2<\/a>\u304c\u5358\u7d14\u306a\u554f\u984c\u306b\u3064\u3044\u3066\u306f\u9867\u5ba2\u81ea\u8eab\u3067\u5bfe\u51e6\u3059\u308b\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3067\u51e6\u7406\u3057\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002AI\u3092\u6d3b\u7528\u3059\u308c\u3070\u3001\u9867\u5ba2\u306f\u597d\u304d\u306a\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30c1\u30e3\u30cd\u30eb\u3092\u4f7f\u3063\u3066\u8a2a\u554f\u30b5\u30fc\u30d3\u30b9\u3092\u4e88\u7d04\u3057\u3001\u9032\u6357\u3092\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306f\u30e2\u30d0\u30a4\u30eb\u30ef\u30fc\u30ab\u30fc\u306b\u3068\u3063\u3066\u3082\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002\u7ba1\u7406\u696d\u52d9\u306b\u8cbb\u3084\u3059\u6642\u9593\u304c\u6e1b\u308a\u3001\u73fe\u5834\u3067\u5145\u5b9f\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u6642\u9593\u3092\u304b\u3051\u3066\u53d6\u308a\u7d44\u3081\u308b\u304b\u3089\u3067\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p><em>\u3088\u308a\u5b9f\u7528\u7684\u306b\u4f7f\u3044\u3053\u306a\u3059\u305f\u3081\u306e\u30d2\u30f3\u30c8\uff1a<\/em>\u6700\u524d\u7dda\u3067\u50cd\u304f\u5f93\u696d\u54e1\u306e\u5b58\u5728\u3092\u5fd8\u308c\u306a\u3044\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002\u4e00\u4eba\u3072\u3068\u308a\u306e\u9867\u5ba2\u306b\u3064\u3044\u3066\u3001\u8cfc\u5165\u5c65\u6b74\u3001\u30b5\u30fc\u30d3\u30b9\u5c65\u6b74\u3001\u63a5\u7d9a\u6a5f\u5668\u306e\u72b6\u6cc1\u306a\u3069\u3059\u3079\u3066\u306e\u60c5\u5831\u3092\u4e0e\u3048\u3001\u5f7c\u3089\u304c\u5148\u3092\u898b\u8d8a\u3057\u305f\u751f\u7523\u7684\u306a\u5bfe\u5fdc\u304c\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3057\u3087\u3046\u3002\u65e5\u5e38\u696d\u52d9\u3067\u4f7f\u3046\u30c4\u30fc\u30eb\u306bAI\u3092\u9023\u643a\u3057\u3001\u30ec\u30b9\u30dd\u30f3\u30b9\u751f\u6210\u3084\u4f5c\u696d\u307e\u3068\u3081\u306a\u3069\u306e\u6a5f\u80fd\u3092\u53d6\u308a\u5165\u308c\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"layout-four wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u4e00\u5909\u3055\u305b\u308b\u751f\u6210AI\u306e3\u3064\u306e\u7528\u9014<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3084\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u306b\u6c42\u3081\u3089\u308c\u308b\u671f\u5f85\u5024\u304c\u307e\u3059\u307e\u3059\u81a8\u3089\u3080\u72b6\u6cc1\u304c\u7d9a\u3044\u3066\u3044\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u304c\u3001\u751f\u6210AI\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3053\u306e\u3088\u3046\u306a\u72b6\u6cc1\u306f\u3069\u3046\u5909\u308f\u308b\u306e\u3067\u3057\u3087\u3046\u30023\u3064\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\uff01<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_self\" href=\"https:\/\/www.salesforce.com\/jp\/blog\/three-ways-service-impact-generative-ai\/\">\u8a18\u4e8b\u3092\u8aad\u3080<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/08\/three-ways-service-impact-generative-ai-main.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/08\/three-ways-service-impact-generative-ai-main.webp 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/08\/three-ways-service-impact-generative-ai-main.webp?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/08\/three-ways-service-impact-generative-ai-main.webp?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-four.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-four.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-four.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-3-\u4eca\u5f8c\u306f\u53ce\u76ca\u3092\u751f\u3080\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u304c\u6700\u524d\u7dda\u306b\u306a\u308a-\u4e2d\u5fc3\u306b\u306a\u308b\">3.\u4eca\u5f8c\u306f\u53ce\u76ca\u3092\u751f\u3080\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u304c\u6700\u524d\u7dda\u306b\u306a\u308a\u3001\u4e2d\u5fc3\u306b\u306a\u308b<\/h2>\n\n\n\n<p>\u4eca\u5f8c\u6570\u304b\u6708\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u306fAI\u306b\u3088\u308b\u5225\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u8ffd\u52a0\u63d0\u6848\u306b\u3088\u3063\u3066\u53ce\u76ca\u3092\u751f\u3080\u7d44\u7e54\u3078\u3068\u8ee2\u8eab\u3057\u3001\u55b6\u696d\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u30b3\u30de\u30fc\u30b9\u306e\u5883\u754c\u7dda\u304c\u3055\u3089\u306b\u66d6\u6627\u306b\u306a\u308a\u307e\u3059\u3002\u5148\u9032\u7684\u306a\u4f01\u696d\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u5fb9\u5e95\u3057\u3066\u628a\u63e1\u3057\u3001\u55b6\u696d\u90e8\u9580\u3001\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u3001\u793e\u5185\u306e\u307b\u304b\u306e\u90e8\u9580\u306e\u9593\u3067\u4e00\u8cab\u3057\u305f\u304a\u5ba2\u69d8\u304b\u3089\u306e\u30d5\u30a9\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5171\u6709\u3059\u308b\u4f53\u5236\u3092\u5f62\u6210\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>2024\u5e74\u3001\u3053\u306e\u72b6\u6cc1\u306f\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u306e\u30ea\u30fc\u30c0\u30fc\u306b\u3069\u306e\u3088\u3046\u306a\u5f71\u97ff\u3092\u3082\u305f\u3089\u3059\u3067\u3057\u3087\u3046\u304b\u3002&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u30a2\u30af\u30bb\u30b9\u306e\u62e1\u5927\uff1a<\/strong><br>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3084\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u3001\u9867\u5ba2\u306b\u95a2\u3059\u308b\u3042\u3089\u3086\u308b\u60c5\u5831\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u305d\u308c\u305e\u308c\u306e\u9867\u5ba2\u306e\u597d\u307f\u3084\u8cfc\u5165\u5c65\u6b74\u306b\u5408\u308f\u305b\u3066\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3084\u63d0\u6848\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u306e\u597d\u307f\u306b\u5408\u308f\u305b\u3066AI\u304c\u5c0e\u304d\u51fa\u3057\u305f\u63d0\u6848\u304c\u3059\u3050\u306b\u624b\u306b\u5165\u308b\u305f\u3081\u3001\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u5f37\u5316\u3057\u3001\u9867\u5ba2\u306b\u3068\u3063\u3066\u4fa1\u5024\u306e\u3042\u308b\u5b58\u5728\u306b\u306a\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u76ee\u6a19\u306e\u5171\u901a\u7d71\u5408\u5316\uff1a<\/strong><br>\u4ee5\u524d\u304b\u3089\u4f7f\u7528\u3057\u3066\u3044\u308b\u55b6\u696d\u306e\u6307\u6a19\uff08\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\u306a\u3069\uff09\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u6307\u6a19\uff08\u89e3\u6c7a\u307e\u3067\u306e\u6642\u9593\u306a\u3069\uff09\u306f\u3001\u4eca\u5f8c\u3082\u7d71\u5408\u3055\u308c\u3066\u3044\u304f\u3067\u3057\u3087\u3046\u3002\u3069\u306e\u90e8\u9580\u3067\u3082\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3001\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff08LTV\uff09\u3092\u53cd\u6620\u3055\u305b\u305f\u6307\u6a19\u3092\u4e00\u5c64\u91cd\u8996\u3059\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002&nbsp;<\/li>\n\n\n\n<li><strong>AI\u3092\u6d3b\u7528\u3057\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\uff1a<\/strong><br>\u9867\u5ba2\u306e\u884c\u52d5\u3092\u5206\u6790\u3057\u3066\u50be\u5411\u3092\u4e88\u6e2c\u3057\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/products\/genie\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u4fe1\u983c\u3067\u304d\u308b\u9867\u5ba2\u30c7\u30fc\u30bf<\/a>\u306b\u3082\u3068\u3065\u3044\u3066\u610f\u601d\u6c7a\u5b9a\u3059\u308b\u3046\u3048\u3067\u3001AI\u306f\u3059\u3067\u306b\u5927\u304d\u306a\u5f71\u97ff\u529b\u3092\u767a\u63ee\u3057\u3066\u3044\u307e\u3059\u3002\u5fc5\u8981\u306a\u60c5\u5831\u3092\u3059\u3050\u306b\u5165\u624b\u3067\u304d\u308c\u3070\u3001\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u3001\u554f\u984c\u304c\u8d77\u304d\u3066\u304b\u3089\u5bfe\u5fdc\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u4e88\u6e2c\u306b\u3082\u3068\u3065\u3044\u3066\u652f\u63f4\u3092\u884c\u3044\u3001\u95a2\u4fc2\u69cb\u7bc9\u306b\u7a4d\u6975\u7684\u306b\u53d6\u308a\u7d44\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3055\u307e\u3056\u307e\u306a\u30c1\u30fc\u30e0\u304c\u5354\u529b\u3057\u3066\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3057\u3001\u554f\u984c\u304c\u8d77\u304d\u308b\u524d\u306b\u5bfe\u7b56\u3092\u8b1b\u3058\u308c\u3070\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u91b8\u6210\u3057\u3001\u53ce\u76ca\u3092\u751f\u3080\u4ed8\u52a0\u4fa1\u5024\u30b5\u30fc\u30d3\u30b9\u304c\u5b9f\u73fe\u3057\u307e\u3059\u3002&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><em>\u3088\u308a\u5b9f\u7528\u7684\u306b\u4f7f\u3044\u3053\u306a\u3059\u305f\u3081\u306e\u30d2\u30f3\u30c8\uff1a<\/em>2024\u5e74\u306f\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3078\u306e\u6295\u8cc7\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u304c\u30ec\u30b8\u30ea\u30a8\u30f3\u30b9\uff08\u56de\u5fa9\u529b\uff09\u5f37\u5316\u306e\u9375\u306b\u306a\u308a\u307e\u3059\u3002\u55b6\u696d\u90e8\u9580\u3001\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8\u9580\u3092\u7d50\u3076<a href=\"https:\/\/www.salesforce.com\/jp\/products\/service-cloud\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u7d71\u5408\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/a>\u306f\u3001\u90e8\u9580\u9593\u306e\u5186\u6ed1\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u30c7\u30fc\u30bf\u5171\u6709\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u5c0e\u5165\u3092\u691c\u8a0e\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002\u5c0e\u5165\u3059\u308c\u3070\u3001\u52b9\u679c\u7684\u306a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001\u7684\u78ba\u306a\u554f\u984c\u89e3\u6c7a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5168\u4f53\u50cf\u306e\u628a\u63e1\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"layout-five wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">Service\u00d7\u751f\u6210AI\u3067\u5909\u308f\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u306b\u751f\u6210AI\u3092\u53d6\u308a\u5165\u308c\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u65e5\u3005\u306e\u696d\u52d9\u306f\u3069\u306e\u3088\u3046\u306b\u5909\u308f\u308b\u306e\u3067\u3057\u3087\u3046\u3002<br>\u30b1\u30fc\u30b9\u3078\u306e\u8fd4\u4fe1\u6587\u7ae0\u306e\u4f5c\u6210\u3084\u3001\u30b1\u30fc\u30b9\u8981\u7d04\u306e\u4f5c\u6210\u3001\u305d\u3057\u3066\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u306e\u4f5c\u6210\u306a\u30693\u3064\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3092\u52d5\u753b\u3067\u3054\u7d39\u4ecb\u3057\u307e\u3059\uff01<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/service\/service-gpt-contact-center\/?d=blog-body-cta-banner\">\u7121\u6599\u3067\u30c7\u30e2\u52d5\u753b\u3092\u898b\u308b<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"581\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/08\/service-gpt-contact-center-ogp.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/08\/service-gpt-contact-center-ogp.png 1976w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/08\/service-gpt-contact-center-ogp.png?w=300&amp;h=170 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/08\/service-gpt-contact-center-ogp.png?w=768&amp;h=436 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/08\/service-gpt-contact-center-ogp.png?w=1024&amp;h=581 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/08\/service-gpt-contact-center-ogp.png?w=1536&amp;h=872 1536w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/08\/service-gpt-contact-center-ogp.png?w=150&amp;h=85 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-five.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-five.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-five.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-2024\u5e74\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u3092\u4f5c\u308b\">2024\u5e74\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u3092\u4f5c\u308b<\/h2>\n\n\n\n<p>\u512a\u308c\u305f\u6226\u7565\u306e\u7b56\u5b9a\u306f\u3001\u7684\u78ba\u306a\u554f\u3044\u3092\u7acb\u3066\u308b\u3068\u3053\u308d\u304b\u3089\u59cb\u307e\u308a\u307e\u3059\u3002\u3069\u306e\u3088\u3046\u306b\u30c7\u30fc\u30bf\u3092\u7d71\u5408\u3059\u308b\u304b\uff1f\u9867\u5ba2\u4f53\u9a13\u3092\u7d71\u4e00\u3059\u308b\u306b\u306f\u3069\u3046\u3059\u308c\u3070\u3088\u3044\u304b\uff1f\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u304c\u30d3\u30b8\u30cd\u30b9\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3057\u306a\u304c\u3089\u3001\u5909\u5316\u3059\u308b\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u306b\u306f\u3001\u3069\u306e\u3088\u3046\u306a\u6e96\u5099\u304c\u5fc5\u8981\u304b\uff1f&nbsp;<\/p>\n\n\n\n<p>\u554f\u3044\u306b\u5bfe\u3057\u3069\u306e\u3088\u3046\u306a\u7b54\u3048\u304c\u51fa\u3066\u304d\u305f\u3068\u3057\u3066\u3082\u3001\u3042\u306a\u305f\u306e\u4efb\u52d9\u306f\u5909\u308f\u308a\u307e\u305b\u3093\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u3092\u53d7\u3051\u5165\u308c\u3001\u9867\u5ba2\u304c\u6c42\u3081\u308b\u3082\u306e\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u306b\u306f\u3001\u7d44\u7e54\u5168\u4f53\u3067\u4eba\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u9023\u643a\u3057\u3001\u52b9\u679c\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u5e83\u7bc4\u56f2\u306b\u901f\u3084\u304b\u306b\u63d0\u4f9b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002AI\u306f\u3001\u305d\u306e\u3059\u3079\u3066\u306e\u904e\u7a0b\u3067\u529b\u3092\u767a\u63ee\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\uff01<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100px\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d3ea3c1f502&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d3ea3c1f502\" class=\"wp-block-image aligncenter size-large is-resized is-style-circular wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"539\" height=\"436\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/10\/BrendaBownheadshot.webp?w=539\" alt=\"\" class=\"wp-image-8513\" style=\"aspect-ratio:1;object-fit:cover;width:100px;height:undefinedpx\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/10\/BrendaBownheadshot.webp 539w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/10\/BrendaBownheadshot.webp?w=300&amp;h=243 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2023\/10\/BrendaBownheadshot.webp?w=150&amp;h=121 150w\" sizes=\"auto, (max-width: 539px) 100vw, 539px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Brenda Bown<\/strong><br>Service Cloud\u62c5\u5f53CMO<\/p>\n\n\n\n<p>Brenda Bown\u306f\u3001Salesforce\u306eService Cloud\u62c5\u5f53CMO\u517c\u60c5\u5831\u901a\u4fe1\u3001\u30e1\u30c7\u30a3\u30a2\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u62c5\u5f53CMO\u3067\u3059\u3002\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3001\u5e02\u5834\u6295\u5165\u6226\u7565\u3001\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u62c5\u5f53\u3059\u308b\u5404\u30c1\u30fc\u30e0\u3092\u6307\u63ee\u3057\u3066\u3044\u307e\u3059\u3002Brenda\u306f\u3055\u307e\u3056\u307e\u306a\u30b0\u30ed\u30fc\u30d0\u30eb\u4f01\u696d\u306b\u52e4\u52d9\u3057\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u5206\u91ce\u306b\u304a\u3044\u306625\u5e74\u4ee5\u4e0a\u306e\u7d4c\u9a13\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/blog\/author\/brenda-bown\/\" target=\"_blank\" rel=\"noreferrer noopener\">Brenda Bown\u306e\u305d\u306e\u4ed6\u306e\u8a18\u4e8b\uff08\u82f1\u8a9e\uff09\u2192<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u73fe\u5728\u3001\u500b\u4eba\u3054\u3068\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b7\u30f3\u30d7\u30eb\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u6c42\u3081\u308b\u58f0\u304c\u5e83\u304c\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u308b\u305f\u3081\u306bAI\u306a\u3069\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u3069\u306e\u3088\u3046\u306b\u6d3b\u7528\u3059\u308b\u306e\u304b\u3001\u73fe\u5728\u306e\u30c8\u30ec\u30f3\u30c9\u3092\u5206\u6790\u3057\u305f\u7d50\u679c\u3068\u305d\u3053\u304b\u3089\u5f97\u305f\u30d2\u30f3\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n","protected":false},"author":53,"featured_media":8505,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"472f979bd5434a179a9a6cfa3ef133b1","post_meta_title":"","ai_synopsis":"","footnotes":""},"sf_topic":[15,29,299,298,256,254,214],"sf_content_type":[],"blog":[597,606,631,639,656,674,677],"coauthors":[2],"class_list":["post-8502","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-ai","sf_topic-customer-experience","sf_topic-service-cloud","sf_topic-service","sf_topic-generative-ai","sf_topic-field-service","sf_topic-automation","blog-field-service","blog-service-cloud","blog-service","blog-ai","blog-customer-experience","blog-field-service-topic","blog-generative-ai"],"yoast_head":"<!-- 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