Saks is committed to delivering high-touch luxury experiences, and Agentforce is key to this vision. By managing routine inquiries such as order status and returns, Agentforce will allow customer service agents to focus on personalized service and strengthening customer relationships. Saks is enhancing its personalization strategy by utilizing first-party data and AI to create a highly customized shopping experience across digital, mobile, and in-store touch points, transforming the luxury shopping experience and fostering loyalty.