{"id":10736,"date":"2025-05-29T17:00:00","date_gmt":"2025-05-29T08:00:00","guid":{"rendered":""},"modified":"2025-07-28T15:42:01","modified_gmt":"2025-07-28T06:42:01","slug":"agentforce-customer-support-lessons-learned","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/news\/stories\/agentforce-customer-support-lessons-learned\/","title":{"rendered":"Agentforce\u306b\u3088\u308b50\u4e07\u4ef6\u306e\u9867\u5ba2\u5bfe\u5fdc\u304b\u3089\u5f97\u305f\u6559\u8a13 \u2013 AI\u304c\u5171\u611f\u3068\u52b9\u7387\u3092\u4e21\u7acb\u3059\u308b\u65b0\u6642\u4ee3\u3078"},"content":{"rendered":"\n<p>\u203b\u672c\u8a18\u4e8b\u306f2025\u5e744\u670822\u65e5\u306b\u7c73\u56fd\u3067\u516c\u958b\u3055\u308c\u305f<a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-customer-support-lessons-learned\/\" target=\"_blank\" rel=\"noreferrer noopener\">Lessons from 500,000 Agentforce Customer Conversations \u2013 How AI Drives Empathy and Efficiency<\/a>\u306e\u6284\u8a33\u3067\u3059\u3002\u672c\u8a18\u4e8b\u306e\u6b63\u5f0f\u8a00\u8a9e\u306f\u82f1\u8a9e\u3067\u3042\u308a\u3001\u305d\u306e\u5185\u5bb9\u304a\u3088\u3073\u89e3\u91c8\u306b\u3064\u3044\u3066\u306f\u82f1\u8a9e\u304c\u512a\u5148\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>2024\u5e7410\u6708\u3001Salesforce\u306f\u30d8\u30eb\u30d7\u30b5\u30a4\u30c8\u306b\u30c7\u30b8\u30bf\u30eb\u52b4\u50cd\u529b\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308b<a href=\"https:\/\/www.salesforce.com\/jp\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>\u3092\u5c0e\u5165\u3057\u3001\u9867\u5ba2\u306b\u5bfe\u3057\u306624\u6642\u9593365\u65e5\u5bfe\u5fdc\u306eAI\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u59cb\u3081\u307e\u3057\u305f\u3002&nbsp;<\/p>\n\n\n\n<p>\u3053\u308c\u306f\u5927\u80c6\u306a\u53d6\u308a\u7d44\u307f\u3067\u3042\u308a\u3001\u5f53\u793e\u306b\u3068\u3063\u3066\u3082<a href=\"https:\/\/www.salesforce.com\/jp\/news\/stories\/agentforce-customer-zero\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u4e16\u754c\u6700\u5927\u898f\u6a21\u306e\u81ea\u5f8b\u578bAI\u5c0e\u5165<\/a>\u306e\u3072\u3068\u3064\u3067\u3057\u305f\u3002\u5c0e\u5165\u304b\u30896\u304b\u6708\u5f8c\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/agentforce\/what-are-ai-agents\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/a>\u306f\u3059\u3067\u306b50\u4e07\u4ef6\u3092\u8d85\u3048\u308b\u9867\u5ba2\u3068\u306e\u4f1a\u8a71\u3092\u51e6\u7406\u3057\u3001 help.salesforce.com\u306eAgentforce\u3092\u901a\u3058\u3066\u5bc4\u305b\u3089\u308c\u308b\u9867\u5ba2\u304b\u3089\u306e\u8cea\u554f\u306e84\uff05\u4ee5\u4e0a\u3092\u3001\u52b9\u7387\u6027\u3068\u5171\u611f\u6027\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u4fdd\u3061\u306a\u304c\u3089\u89e3\u6c7a\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306f\u3088\u308a\u624b\u539a\u3044\u9867\u5ba2\u5bfe\u5fdc\u306b\u6ce8\u529b\u3057\u3001\u540c\u6642\u306b\u81ea\u8eab\u306e\u5c02\u9580\u30b9\u30ad\u30eb\u306e\u5411\u4e0a\u306b\u53d6\u308a\u7d44\u3080\u6642\u9593\u3092\u78ba\u4fdd\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>Salesforce\u306e\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u62c5\u5f53SVP\u3001\u30d0\u30fc\u30ca\u30fc\u30c9\u30fb\u30b9\u30ed\u30a6\u30a3\uff08Bernard Slowey\uff09\u306f\u3053\u306e\u5927\u304d\u306a\u5909\u9769\u306e\u5148\u982d\u306b\u7acb\u3061\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3044\u304b\u306b\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u518d\u5b9a\u7fa9\u3057\u3066\u3044\u308b\u304b\u3001\u305d\u3057\u3066\u306a\u305c<a href=\"https:\/\/www.salesforce.com\/jp\/news\/stories\/agentic-ai-reshapes-workforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30c7\u30b8\u30bf\u30eb\u52b4\u50cd\u529b<\/a>\u306e\u672a\u6765\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u305f\u3081\u306e\u4eba\u9593\u3068AI\u306e\u5354\u50cd\u306b\u3042\u308b\u306e\u304b\u306b\u3064\u3044\u3066\u8a9e\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-q-agentforce\u306b\u3088\u308b\u6700\u521d\u306e50\u4e07\u4ef6\u306e\u4f1a\u8a71\u3067\u6700\u3082\u9a5a\u3044\u305f\u3053\u3068\u306f\u4f55\u3067\u3059\u304b\"><strong>Q. Agentforce\u306b\u3088\u308b\u6700\u521d\u306e50\u4e07\u4ef6\u306e\u4f1a\u8a71\u3067\u6700\u3082\u9a5a\u3044\u305f\u3053\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/strong><\/h4>\n\n\n\n<p>\u6700\u5927\u306e\u9a5a\u304d\u306f\u3001\u9867\u5ba2\u306b\u3088\u308b\u63a1\u7528\u306e\u901f\u3055\u3067\u3057\u305f\u30022024\u5e7410\u670811\u65e5\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u958b\u59cb\u3057\u3066\u304b\u3089\u3001\u30b5\u30a4\u30c8\u4e0a\u3067\u306e\u3084\u308a\u53d6\u308a\u306e\u30dc\u30ea\u30e5\u30fc\u30e0\u306f\u9a5a\u7570\u7684\u3067\u3001\u308f\u305a\u304b\u6570\u304b\u6708\u306750\u4e07\u4ef6\u306e\u4f1a\u8a71\u3068\u3044\u3046\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u306b\u5230\u9054\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001Salesforce\u30a2\u30d7\u30ea\u4e0a\u3067\u3055\u307e\u3056\u307e\u306a\u30bf\u30b9\u30af\u306b\u5bfe\u5fdc\u3067\u304d\u308bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u69cb\u7bc9\u30fb\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u308b<a href=\"https:\/\/www.salesforce.com\/platform\/low-code-development-platform\/what-is-low-code\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">\u30ed\u30fc\u30b3\u30fc\u30c9\u30c4\u30fc\u30eb<\/a>\uff08\u82f1\u8a9e\uff09\u306e<a href=\"https:\/\/www.salesforce.com\/jp\/agentforce\/agent-builder\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agent Builder<\/a>\u3092\u901a\u3058\u3066\u3001\u30d7\u30ed\u30f3\u30d7\u30c8\u8a2d\u8a08\u3084\u30a8\u30f3\u30b8\u30cb\u30a2\u30ea\u30f3\u30b0\u306b\u3064\u3044\u3066\u3082\u91cd\u8981\u306a\u77e5\u898b\u304c\u5f97\u3089\u308c\u307e\u3057\u305f\u3002\u73fe\u5728\u3001Agentforce\u306b\u306f\u300c\u56de\u7b54\u3067\u306fSalesforce\u306e\u5229\u76ca\u3092\u91cd\u8996\u3059\u308b\u3088\u3046\u306b\u300d\u300c\u4efb\u610f\u306e\u30c8\u30d4\u30c3\u30af\u3078\u306e\u30b3\u30e1\u30f3\u30c8\u306f\u907f\u3051\u308b\u3088\u3046\u306b\u300d\u300c\u3042\u305f\u304b\u3082\u793e\u5185\u62c5\u5f53\u8005\u3067\u3042\u308b\u304b\u306e\u3088\u3046\u306b\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3088\u3046\u306b\u300d\u3068\u3044\u3063\u305f\u6307\u793a\u3092\u4e0e\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-q-salesforce\u306e\u30d8\u30eb\u30d7\u30b5\u30a4\u30c8\u306b\u304a\u3051\u308bagentforce\u306e\u6025\u901f\u306a\u666e\u53ca\u3092\u5f8c\u62bc\u3057\u3057\u3066\u3044\u308b\u8981\u56e0\u306f\u4f55\u3067\u3059\u304b\"><strong>Q. Salesforce\u306e\u30d8\u30eb\u30d7\u30b5\u30a4\u30c8\u306b\u304a\u3051\u308bAgentforce\u306e\u6025\u901f\u306a\u666e\u53ca\u3092\u5f8c\u62bc\u3057\u3057\u3066\u3044\u308b\u8981\u56e0\u306f\u4f55\u3067\u3059\u304b\uff1f<\/strong><\/h4>\n\n\n\n<p>\u4f7f\u3044\u3084\u3059\u3055\u306f\u3082\u3061\u308d\u3093\u306e\u3053\u3068\u3001\u3082\u3046\u3072\u3068\u3064\u306e\u5927\u304d\u306a\u8981\u56e0\u306f\u300c\u5b89\u5fc3\u611f\u300d\u3067\u3059\u3002\u9867\u5ba2\u306f\u3001\u4eba\u9593\u306e\u30b5\u30dd\u30fc\u30c8\u30a8\u30f3\u30b8\u30cb\u30a2\u306b\u306f\u805e\u304d\u3065\u3089\u3044\u3088\u3046\u306a\u8cea\u554f\u3067\u3082\u3001Agentforce\u306b\u306f\u305f\u3081\u3089\u308f\u305a\u306b\u8cea\u554f\u3057\u3066\u3044\u307e\u3059\u3002\u304a\u305d\u3089\u304f\u3001\u6065\u305a\u304b\u3057\u3055\u3084\u8a55\u4fa1\u3078\u306e\u4e0d\u5b89\u304c\u306a\u3044\u304b\u3089\u3067\u3057\u3087\u3046\u3002&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>\u81ea\u5f8b\u578bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306e\u3084\u308a\u53d6\u308a\u306b\u306f\u3001\u3053\u308c\u307e\u3067\u3068\u306f\u7570\u306a\u308b\u5fc3\u7406\u7684\u306a\u30c0\u30a4\u30ca\u30df\u30af\u30b9\u304c\u3042\u308a\u307e\u3059\u3002\u591a\u304f\u306e\u4eba\u306b\u3068\u3063\u3066\u3001\u305d\u308c\u306f\u5727\u8feb\u611f\u304c\u5c11\u306a\u3044\u4f53\u9a13\u306a\u306e\u3067\u3059\u3002\u3060\u304b\u3089\u3053\u305d\u3001Agentforce\u306f\u9867\u5ba2\u304c\u5fc5\u8981\u306a\u60c5\u5831\u3092\u898b\u3064\u3051\u308b\u3046\u3048\u3067\u975e\u5e38\u306b\u6709\u52b9\u306a\u306e\u3067\u3059<\/strong><\/p>\n<cite><strong>Salesforce\u306e\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u62c5\u5f53SVP\u3001\u30d0\u30fc\u30ca\u30fc\u30c9\u30fb\u30b9\u30ed\u30a6\u30a3\uff08Bernard Slowey\uff09<\/strong><\/cite><\/blockquote>\n\n\n\n<p>\u81ea\u5f8b\u578bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306e\u3084\u308a\u53d6\u308a\u306b\u306f\u3001\u3053\u308c\u307e\u3067\u3068\u306f\u7570\u306a\u308b\u5fc3\u7406\u7684\u306a\u30c0\u30a4\u30ca\u30df\u30af\u30b9\u304c\u3042\u308a\u307e\u3059\u3002\u591a\u304f\u306e\u4eba\u306b\u3068\u3063\u3066\u3001\u305d\u308c\u306f\u5727\u8feb\u611f\u304c\u5c11\u306a\u3044\u4f53\u9a13\u306a\u306e\u3067\u3059\u3002\u3060\u304b\u3089\u3053\u305d\u3001Agentforce\u306f\u9867\u5ba2\u304c\u5fc5\u8981\u306a\u60c5\u5831\u3092\u898b\u3064\u3051\u308b\u3046\u3048\u3067\u975e\u5e38\u306b\u6709\u52b9\u306a\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-q-agentforce\u304c\u5f97\u610f\u3068\u3059\u308b\u9818\u57df\u3068-\u4eba\u304c\u4ecb\u5165\u3059\u3079\u304d\u9818\u57df\u306f\u3069\u3053\u3067\u3059\u304b\"><strong>Q. Agentforce\u304c\u5f97\u610f\u3068\u3059\u308b\u9818\u57df\u3068\u3001\u4eba\u304c\u4ecb\u5165\u3059\u3079\u304d\u9818\u57df\u306f\u3069\u3053\u3067\u3059\u304b\uff1f<\/strong><\/h4>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/ap\/artificial-intelligence\/what-is-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI<\/a>\uff08\u82f1\u8a9e\uff09\u3068\u4eba\u9593\u306e\u62c5\u5f53\u8005\u306f\u3001\u9023\u643a\u3059\u308b\u3053\u3068\u3067\u6700\u3082\u52b9\u679c\u3092\u767a\u63ee\u3057\u307e\u3059\u3002Salesforce\u3067\u306f\u3001\u9867\u5ba2\u304cAgentforce\u304b\u3089\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3078\u5207\u308a\u66ff\u3048\u308b\u969b\u306b\u30cd\u30c3\u30af\u3068\u306a\u308b\u70b9\u3092\u7279\u5b9a\u3059\u308b\u305f\u3081\u306b\u3001\u4f1a\u8a71\u306e\u5206\u6790\u3092\u7d99\u7d9a\u7684\u306b\u884c\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u3084\u308a\u53d6\u308a\u3092\u5206\u6790\u3057\u3001\u300c\u4eba\u9593\u3067\u3042\u308c\u3070\u3069\u3046\u5bfe\u5fdc\u3057\u305f\u304b\u300d\u300c\u306a\u305c\u4eba\u9593\u306b\u3088\u308b\u5bfe\u5fdc\u304c\u5fc5\u8981\u306b\u306a\u3063\u305f\u306e\u304b\u300d\u3068\u3044\u3063\u305f\u70b9\u3092\u8a55\u4fa1\u3059\u308b\u3053\u3068\u3067\u3001Agentforce\u306e\u6539\u5584\u9818\u57df\u3092\u7279\u5b9a\u3057\u3001\u30b9\u30ad\u30eb\u30bb\u30c3\u30c8\u306e\u6d17\u7df4\u306b\u3064\u306a\u3052\u3066\u3044\u307e\u3059\u3002\u4e21\u8005\u306f\u307e\u3055\u306b\u4e00\u4f53\u3068\u306a\u3063\u3066\u6a5f\u80fd\u3057\u3066\u3044\u308b\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u6700\u7d42\u7684\u306b\u3001\u4eba\u9593\u306e\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u3084\u30a8\u30f3\u30b8\u30cb\u30a2\u306f\u3001\u8907\u96d1\u3067\u7e4a\u7d30\u306a\u9867\u5ba2\u30cb\u30fc\u30ba\u3078\u306e\u5bfe\u5fdc\u3084\u30ca\u30ec\u30c3\u30b8\u30ae\u30e3\u30c3\u30d7\u306e\u7279\u5b9a\u306b\u304a\u3044\u3066\u4e0d\u53ef\u6b20\u306a\u5b58\u5728\u3067\u3059\u3002\u4e00\u65b9\u3067\u3001Agentforce\u306b\u306f24\u6642\u9593\u5bfe\u5fdc\u3068\u3044\u3046\u5927\u304d\u306a\u5f37\u307f\u304c\u3042\u308a\u307e\u3059\u3002\u79c1\u305f\u3061\u306f\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u300d\u3092\u7b2c2\u306e\u30b3\u30a2\u30d0\u30ea\u30e5\u30fc\u306b\u63b2\u3052\u3066\u304a\u308a\u3001\u9867\u5ba2\u304c\u8fc5\u901f\u306b\u4eba\u9593\u306e\u30b5\u30dd\u30fc\u30c8\u30a8\u30f3\u30b8\u30cb\u30a2\u3068\u3064\u306a\u304c\u308b\u5fc5\u8981\u304c\u3042\u308b\u5834\u5408\u306b\u306f\u3001\u305d\u308c\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u5b9f\u73fe\u3067\u304d\u308b\u4f53\u5236\u3092\u6574\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5168\u4f53\u3068\u3057\u3066\u3001Agentforce\u306e\u4f1a\u8a71\u306e\u3046\u3061\u4eba\u9593\u306e\u30b5\u30dd\u30fc\u30c8\u30a8\u30f3\u30b8\u30cb\u30a2\u306b\u5f15\u304d\u7d99\u304c\u308c\u308b\u306e\u306f\u308f\u305a\u304b4%\u3067\u3059\u3002\u3053\u308c\u306f\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u307b\u3068\u3093\u3069\u306e\u9867\u5ba2\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3067\u304d\u3066\u3044\u308b\u3053\u3068\u3092\u793a\u3059\u975e\u5e38\u306b\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u6307\u6a19\u3067\u3059\u3002\u307e\u305f\u3001\u3053\u306e4%\u3068\u3044\u3046\u6570\u5024\u3092\u4e0b\u3052\u3088\u3046\u3068\u306f\u8003\u3048\u3066\u3044\u307e\u305b\u3093\u3002\u3053\u306e\u5272\u5408\u306b\u306f\u610f\u56f3\u304c\u3042\u308a\u307e\u3059\u3002\u79c1\u305f\u3061\u306f\u5e38\u306b\u3001AI\u3068\u4eba\u9593\u306e\u30b5\u30dd\u30fc\u30c8\u306e\u6700\u9069\u306a\u30d0\u30e9\u30f3\u30b9\u3092\u898b\u6975\u3081\u308b\u305f\u3081\u306b\u5fae\u8abf\u6574\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--curious-einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tSalesforce\u306f\u4e16\u754c\u6700\u5927\u7d1a\u306eAI\u5c0e\u5165\u3092\u3001\u81ea\u793e\u3067\u5b9f\u8df5\u3057\u3066\u3044\u307e\u3059\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/jp\/news\/stories\/agentforce-customer-zero\/\" target=\"_blank\">\n\t\t\t\t<span>\u8a73\u7d30\u306f\u3053\u3061\u3089<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-curious-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/jp\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/jp\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/jp\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@1x.png\"\n\t\talt=\"\u30a4\u30e9\u30b9\u30c8\uff1a curious-einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-q-agentforce\u306b\u3069\u306e\u3088\u3046\u306b\u30ac\u30fc\u30c9\u30ec\u30fc\u30eb-\u904b\u7528\u30eb\u30fc\u30eb-\u3092\u8a2d\u5b9a\u3057\u307e\u3057\u305f\u304b-\u3046\u307e\u304f\u3044\u3063\u305f\u70b9-\u305d\u3046\u3067\u306a\u304b\u3063\u305f\u70b9\u306f\"><strong>Q. Agentforce\u306b\u3069\u306e\u3088\u3046\u306b\u30ac\u30fc\u30c9\u30ec\u30fc\u30eb\uff08\u904b\u7528\u30eb\u30fc\u30eb\uff09\u3092\u8a2d\u5b9a\u3057\u307e\u3057\u305f\u304b\uff1f\u3046\u307e\u304f\u3044\u3063\u305f\u70b9\u3001\u305d\u3046\u3067\u306a\u304b\u3063\u305f\u70b9\u306f\uff1f<\/strong><\/h4>\n\n\n\n<p>Agentforce\u306e\u7acb\u3061\u4e0a\u3052\u306f\u3001\u65b0\u5165\u793e\u54e1\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306b\u4f3c\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u884c\u308f\u308c\u307e\u3057\u305f\u3002\u3064\u307e\u308a\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u63d0\u4f9b\u3057\u3001\u30b3\u30fc\u30c1\u30f3\u30b0\u3092\u884c\u3046\u3068\u3044\u3046\u3082\u306e\u3067\u3059\u3002Salesforce\u306f\u30cf\u30a4\u30d1\u30fc\u30b9\u30b1\u30fc\u30eb\u30c7\u30fc\u30bf\u30a8\u30f3\u30b8\u30f3\u306e<a href=\"https:\/\/developer.salesforce.com\/blogs\/2024\/10\/data-cloud-one-is-now-generally-available?_ga=2.234945798.62908946.1746760658-457459837.1722386939\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud One<\/a>\uff08\u82f1\u8a9e\uff09\u3092\u6d3b\u7528\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u3001Data Cloud\u3092\u6d3b\u7528\u3057\u305f\u30de\u30eb\u30c1\u30aa\u30fc\u30ac\u30ca\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\uff08\u8907\u6570\u7d44\u7e54\uff09\u3067\u306e\u958b\u767a\u3092\u5927\u5e45\u306b\u5f37\u5316\u3059\u308b\u6a5f\u80fd\u3067\u3059\u3002\u30d8\u30eb\u30d7\u30dd\u30fc\u30bf\u30eb\u304b\u3089\u7d0474\u4e07\u4ef6\u306e\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u53d6\u308a\u8fbc\u307f\u3001Agentforce\u306b\u5f37\u56fa\u306a\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3092\u4e0e\u3048\u3001\u958b\u767a\u8005\u5411\u3051\u60c5\u5831\u306a\u3069\u3092\u968f\u6642\u8ffd\u52a0\u3057\u3066\u3044\u307e\u3059\u3002\u826f\u8cea\u306a\u30c7\u30fc\u30bf\u3053\u305d\u304c\u6210\u529f\u306e\u6700\u5927\u306e\u9375\u3067\u3042\u308a\u3001Data Cloud\u306f\u591a\u69d8\u306a\u60c5\u5831\u6e90\u304b\u3089\u306e\u30c7\u30fc\u30bf\u7d71\u5408\u3092\u53ef\u80fd\u306b\u3057\u3001\u79c1\u305f\u3061\u304c\u69cb\u60f3\u3057\u305f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3084\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b\u4f53\u9a13\u306e\u5b9f\u73fe\u306b\u4e0d\u53ef\u6b20\u306a\u5b58\u5728\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u307e\u305f\u3001Agentforce\u304c\u3069\u3046\u56de\u7b54\u3057\u3001\u6307\u793a\u3092\u51fa\u3059\u304b\u3092\u6c7a\u3081\u308b\u3046\u3048\u3067\u3001AI\u7528\u306e\u30ac\u30fc\u30c9\u30ec\u30fc\u30eb\u3082\u6975\u3081\u3066\u91cd\u8981\u3067\u3057\u305f\u3002\u300cSalesforce\u306b\u3068\u3063\u3066\u6700\u5584\u306e\u5229\u76ca\u306b\u306a\u308b\u3088\u3046\u306b\u884c\u52d5\u3059\u308b\u300d\u3068\u3044\u3063\u305f\u30d5\u30ec\u30fc\u30ba\u3067Agentforce\u3092\u30b3\u30fc\u30c1\u30f3\u30b0\u3059\u308b\u3053\u3068\u3067\u3001\u975e\u5e38\u306b\u826f\u597d\u306a\u7d50\u679c\u304c\u5f97\u3089\u308c\u307e\u3057\u305f\u3002\u4e00\u65b9\u3001\u5951\u7d04\u66f4\u65b0\u306b\u95a2\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u306a\u3069\u306f\u4eba\u9593\u306e\u62c5\u5f53\u8005\u304c\u5bfe\u5fdc\u3059\u3079\u304d\u3068\u5224\u65ad\u3057\u3001Agentforce\u306b\u306f\u305d\u306e\u3088\u3046\u306a\u5185\u5bb9\u304c\u6765\u305f\u5834\u5408\u3001\u62c5\u5f53\u8005\u3078\u8a98\u5c0e\u3059\u308b\u3088\u3046\u6307\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<aside 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id=\"h-q-agentforce\u306e\u53d6\u308a\u7d44\u307f\u306e\u4e2d\u3067-\u7279\u306b\u5370\u8c61\u306b\u6b8b\u3063\u3066\u3044\u308b\u51fa\u6765\u4e8b\u306f\u3042\u308a\u307e\u3059\u304b\"><strong>Q. 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itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2026\/03\/31\/tapp-customer-news\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tTAPP\u3001\u300cAgentforce\u300d\u3092\u5c0e\u5165\u3057\u3001\u30bb\u30df\u30ca\u30fc\u306e\u9867\u5ba2\u4f53\u9a13\u3092AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3067\u5237\u65b0\u3002\u554f\u3044\u5408\u308f\u305b\u89e3\u6c7a\u7387\u7d0490.3%\u306a\u3069\u306e\u6210\u679c\u3092\u5b9f\u73fe\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t6\u5206 (\u8aad\u307f\u7d42\u308f\u308b\u307e\u3067)\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a 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