{"id":12943,"date":"2026-03-16T11:00:00","date_gmt":"2026-03-16T02:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=12943"},"modified":"2026-03-13T16:45:29","modified_gmt":"2026-03-13T07:45:29","slug":"agentforce-for-communications-announcement","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/news\/stories\/agentforce-for-communications-announcement\/","title":{"rendered":"Salesforce\u3001\u901a\u4fe1\u4e8b\u696d\u8005\u5411\u3051\u300cAgentforce for Communications\u300d\u3092\u767a\u8868\u3000\u3042\u3089\u3086\u308b\u9867\u5ba2\u63a5\u70b9\u3092\u4e8b\u696d\u6210\u9577\u306e\u6a5f\u4f1a\u3078\u5909\u63db"},"content":{"rendered":"\n<h6 class=\"wp-block-heading has-text-align-center\" id=\"h-30\u5e74\u8fd1\u304f\u306b\u53ca\u3076\u696d\u754c\u306e\u5c02\u9580\u77e5\u8b58\u306b\u57fa\u3065\u3044\u3066\u69cb\u7bc9\u3055\u308c\u305f-\u901a\u4fe1\u696d\u754c\u306b\u7279\u5316\u3057\u305fai\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8-\u306b\u3088\u308a-\u8907\u96d1\u306a\u901a\u4fe1\u696d\u52d9\u3092\u52b9\u7387\u5316\u3057-\u9867\u5ba2\u7dad\u6301\u306b\u304a\u3051\u308b\u8ab2\u984c\u3092\u89e3\u6c7a\">30\u5e74\u8fd1\u304f\u306b\u53ca\u3076\u696d\u754c\u306e\u5c02\u9580\u77e5\u8b58\u306b\u57fa\u3065\u3044\u3066\u69cb\u7bc9\u3055\u308c\u305f\u300c\u901a\u4fe1\u696d\u754c\u306b\u7279\u5316\u3057\u305fAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300d\u306b\u3088\u308a\u3001\u8907\u96d1\u306a\u901a\u4fe1\u696d\u52d9\u3092\u52b9\u7387\u5316\u3057\u3001\u9867\u5ba2\u7dad\u6301\u306b\u304a\u3051\u308b\u8ab2\u984c\u3092\u89e3\u6c7a<\/h6>\n\n\n\n<h6 class=\"wp-block-heading has-text-align-center\" id=\"h-one-nz-lumen-personal-telecom-argentina-s-a-\u306a\u3069\u696d\u754c\u3092\u4e3b\u5c0e\u3059\u308b\u901a\u4fe1\u4e8b\u696d\u8005\u304cagentforce\u3092\u6d3b\u7528\u3057\u3066-\u65b0\u305f\u306a\u53ce\u76ca\u6e90\u3092\u5275\u51fa\u3057\u4e8b\u696d\u6210\u9577\u3092\u52a0\u901f\">One NZ\u3001Lumen\u3001Personal (Telecom Argentina S.A.) \u306a\u3069\u696d\u754c\u3092\u4e3b\u5c0e\u3059\u308b\u901a\u4fe1\u4e8b\u696d\u8005\u304cAgentforce\u3092\u6d3b\u7528\u3057\u3066\u3001\u65b0\u305f\u306a\u53ce\u76ca\u6e90\u3092\u5275\u51fa\u3057\u4e8b\u696d\u6210\u9577\u3092\u52a0\u901f<\/h6>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>\u203b\u672c\u8a18\u4e8b\u306f2026\u5e742\u670826\u65e5\u306b\u7c73\u56fd\u3067\u516c\u958b\u3055\u308c\u305f<a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-for-communications-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Launches Agentforce for Communications to Turn Every Customer Interaction into a Growth Opportunity for Telcos<\/a>\u3092\u3082\u3068\u306b\u3001\u65e5\u672c\u3067\u306e\u63d0\u4f9b\u958b\u59cb\u306b\u5408\u308f\u305b\u3066\u65e5\u672c\u5411\u3051\u306b\u7de8\u96c6\u3057\u305f\u3082\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>\u682a\u5f0f\u4f1a\u793e\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\uff08\u672c\u793e\uff1a\u6771\u4eac\u90fd\u5343\u4ee3\u7530\u533a\u3001\u4ee3\u8868\u53d6\u7de0\u5f79\u4f1a\u9577 \u517c \u793e\u9577\uff1a\u5c0f\u51fa \u4f38\u4e00\u3001\u4ee5\u4e0b\u3001Salesforce\uff09\u306f\u3001\u300c<a href=\"https:\/\/www.salesforce.com\/jp\/communications\/artificial-intelligence\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce for Communications<\/a>\u300d\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u306f\u30015\u3064\u306e\u30d7\u30ea\u30d3\u30eb\u30c9AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u542b\u307e\u308c\u3001\u30c1\u30fc\u30e0\u306f\u6642\u9593\u3092\u6709\u52b9\u6d3b\u7528\u3057\u3066\u3001\u3053\u308c\u307e\u3067\u5b58\u5728\u3057\u306a\u304b\u3063\u305f\u65b0\u305f\u306a\u53ce\u76ca\u6e90\u3092\u5275\u51fa\u3059\u308b\u6a5f\u4f1a\u3092\u62e1\u5927\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u652f\u63f4\u3092\u53d7\u3051\u306a\u304c\u3089\u3001\u3042\u3089\u3086\u308b\u55b6\u696d\u62c5\u5f53\u8005\u306f\u6210\u7d04\u307e\u3067\u306e\u30b9\u30d4\u30fc\u30c9\u3092\u5411\u4e0a\u3067\u304d\u3001\u3042\u3089\u3086\u308b\u30d5\u30a3\u30fc\u30eb\u30c9\u6280\u8853\u8005\u306f\u73fe\u5730\u8a2a\u554f\u3092\u30a2\u30c3\u30d7\u30bb\u30eb\u306e\u6a5f\u4f1a\u306b\u5909\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u3042\u3089\u3086\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u9577\u671f\u7684\u306a\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u4fc3\u9032\u3059\u308b\u9ad8\u4ed8\u52a0\u4fa1\u5024\u306a\u30b5\u30dd\u30fc\u30c8\u306b\u5c02\u5ff5\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3084\u3001\u8907\u6570\u30b5\u30fc\u30d3\u30b9\u5951\u7d04\u3084\u9577\u671f\u5951\u7d04\u306e\u7372\u5f97\u3001\u5404\u30c1\u30fc\u30e0\u306e\u751f\u7523\u6027\u3068\u53ce\u76ca\u3092\u5411\u4e0a\u3001\u3068\u3044\u3063\u305f\u3001\u3088\u308a\u30d3\u30b8\u30cd\u30b9\u6210\u9577\u306b\u8ca2\u732e\u3059\u308b\u696d\u52d9\u306b\u5f93\u4e8b\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u901a\u4fe1\u696d\u754c\u306f\u73fe\u5728\u3001\u300c\u53ce\u76ca\u306e\u30d1\u30e9\u30c9\u30c3\u30af\u30b9\u300d\u306b\u76f4\u9762\u3057\u3066\u3044\u307e\u3059\u3002\u901a\u4fe1\u4e8b\u696d\u8005\u306f\u9577\u5e74\u306b\u308f\u305f\u308a\u5927\u898f\u6a21\u306a 5G \u30a4\u30f3\u30d5\u30e9\u3084\u30c7\u30b8\u30bf\u30eb\u4f53\u9a13\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306b\u6295\u8cc7\u3057\u3066\u304d\u307e\u3057\u305f\u304c\u3001\u7d50\u679c\u3068\u3057\u3066\u65e2\u5b58\u306e\u53ce\u76ca\u3092\u7dad\u6301\u3059\u308b\u306e\u304c\u7cbe\u4e00\u676f\u3068\u3044\u3046\u72b6\u6cc1\u306b\u3068\u3069\u307e\u3063\u3066\u3044\u307e\u3059\u3002\u6700\u5584\u306e\u52aa\u529b\u3092\u5c3d\u304f\u3057\u3066\u3044\u308b\u306b\u3082\u304b\u304b\u308f\u3089\u305a\u3001\u696d\u754c\u306e\u6210\u9577\u7387\u306f<a href=\"https:\/\/www.pwc.com\/gx\/en\/industries\/tmt\/assets\/pwc-perspectives-from-the-global-telecom-outlook-2024-2028.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">2029\u5e74\u307e\u3067\u306b2.9%<\/a>\uff08\u82f1\u8a9e\uff09\u306b\u307e\u3067\u920d\u5316\u3057\u3001\u52a0\u5165\u8005\u4e00\u4eba\u3042\u305f\u308a\u306e\u5e73\u5747\u58f2\u4e0a\u9ad8\uff08ARPU\uff09\u306f<a href=\"https:\/\/www.pwc.com\/gx\/en\/industries\/tmt\/assets\/pwc-global-telecom-outlook-2026.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">\u308f\u305a\u304b6.20\u30c9\u30eb\u307e\u3067\u4f4e\u4e0b<\/a>\uff08\u82f1\u8a9e\uff09\u3059\u308b\u3068\u4e88\u6e2c\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u540c\u6642\u306b\u3001\u9867\u5ba2\u5bfe\u5fdc\u30c1\u30fc\u30e0\u306f\u5fc5\u8981\u306a\u30c4\u30fc\u30eb\u3092\u6b20\u3044\u305f\u307e\u307e\u3001\u304b\u3064\u3066\u306a\u3044\u307b\u3069\u306e\u30d7\u30ec\u30c3\u30b7\u30e3\u30fc\u306b\u3055\u3089\u3055\u308c\u306a\u304c\u3089\u3001\u9867\u5ba2\u96e2\u8131\u7387\uff08\u30c1\u30e3\u30fc\u30f3\u30ec\u30fc\u30c8\uff09\u306f<a href=\"https:\/\/www.dataportabilitycooperation.org\/data-portability-telecom-customer-churn-rates\/\" target=\"_blank\" rel=\"noreferrer noopener\">40%\u306b\u307e\u3067\u9054\u3057\u3066\u3044\u307e\u3059<\/a>\uff08\u82f1\u8a9e\uff09\u3002\u3053\u308c\u3089\u306e\u30d7\u30ec\u30c3\u30b7\u30e3\u30fc\u306b\u3088\u308a\u3001\u30c1\u30fc\u30e0\u306f\u75b2\u5f0a\u3057\u3001\u9867\u5ba2\u3092\u5931\u671b\u3055\u305b\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u5229\u76ca\u3092\u4fb5\u98df\u3057\u6210\u9577\u3092\u963b\u5bb3\u3059\u308b\u76ee\u306b\u898b\u3048\u306a\u3044\u6469\u64e6\u3092\u751f\u307f\u51fa\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>One NZ\u3084Lumen\u306f\u3001Agentforce for Communications\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u4f53\u9a13\u3068\u53ce\u76ca\u3092\u751f\u3080\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u89e3\u304d\u653e\u3061\u3001\u9031\u306b\u6570\u767e\u6642\u9593\u306e\u30de\u30cb\u30e5\u30a2\u30eb\u4f5c\u696d\u3092\u524a\u6e1b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>One NZ\u306e\u30c1\u30fc\u30d5AI\uff06\u30c7\u30fc\u30bf\u30c7\u30a3\u30ec\u30af\u30bf\u30fc\u3001\u30b5\u30de\u30fc\u30fb\u30b3\u30ea\u30f3\u30ba\uff08Summer Collins\uff09\u6c0f\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300c\u5f53\u793e\u306eAI\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30c7\u30fc\u30bf\u3092\u4f7f\u7528\u3057\u3066\u3001\u6b8b\u9ad8\u7167\u4f1a\u304b\u3089\u30d7\u30e9\u30f3\u5909\u66f4\u307e\u3067\u3042\u3089\u3086\u308b\u696d\u52d9\u3092\u51e6\u7406\u3057\u3066\u304a\u308a\u3001\u5f93\u6765\u306e\u30c7\u30b8\u30bf\u30eb\u304a\u3088\u3073\u7269\u7406\u30c1\u30e3\u30cd\u30eb\u3068\u6bd4\u8f03\u3057\u3066\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304c4\u500d\u306b\u5897\u52a0\u3057\u307e\u3057\u305f\u300d<\/p>\n\n\n\n<p>Lumen Technologies\u306eEVP \u517c CMO\u3001\u30e9\u30a4\u30a2\u30f3\u30fb\u30a2\u30b9\u30c9\u30ea\u30a2\u30f3\uff08Ryan Asdourian\uff09\u6c0f\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300cAgentforce\u306f\u3001\u6bce\u9031300\u6642\u9593\u4ee5\u4e0a\u306e\u751f\u7523\u6027\u3092\u53d6\u308a\u623b\u3057\u3066\u3044\u308b\u30a8\u30f3\u30b8\u30f3\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u8907\u96d1\u306a\u624b\u4f5c\u696d\u306e\u7ba1\u7406\u304b\u3089\u3001\u53ce\u76ca\u3092\u751f\u307f\u51fa\u3059\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u5b8c\u5168\u306a\u30b7\u30d5\u30c8\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u300d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3-\u3059\u3050\u306b\u6d3b\u7528\u3067\u304d\u308b\u901a\u4fe1\u696d\u754c\u5411\u3051\u30d7\u30ea\u30d3\u30eb\u30c9ai\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\"><strong>\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\uff1a\u3059\u3050\u306b\u6d3b\u7528\u3067\u304d\u308b\u901a\u4fe1\u696d\u754c\u5411\u3051\u30d7\u30ea\u30d3\u30eb\u30c9AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/strong><\/h3>\n\n\n\n<p>Agentforce for Communications\u306e\u696d\u754c\u7279\u5316\u578bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u300130\u5e74\u8fd1\u304f\u306b\u308f\u305f\u308b\u696d\u754c\u306e\u5c02\u9580\u77e5\u8b58\u306b\u57fa\u3065\u304d\u3001\u901a\u4fe1\u696d\u754c\u5411\u3051\u306b\u7279\u5225\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u300c<a href=\"https:\/\/www.salesforce.com\/jp\/platform\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce 360 Platform<\/a>\u300d\u4e0a\u306b\u30cd\u30a4\u30c6\u30a3\u30d6\u306b\u69cb\u7bc9\u3055\u308c\u305fAgentforce\u304c\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/crm\/what-is-crm\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">CRM<\/a>\u3001\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u30b5\u30dd\u30fc\u30c8\u30b7\u30b9\u30c6\u30e0\uff08OSS\uff09\u3001\u30d3\u30b8\u30cd\u30b9\u30b5\u30dd\u30fc\u30c8\u30b7\u30b9\u30c6\u30e0\uff08BSS\uff09\u304b\u3089\u30e9\u30a4\u30d6\u30c7\u30fc\u30bf\u3092\u53d6\u5f97\u3057\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u81ea\u3089\u304c\u3001\u81ea\u7136\u8a00\u8a9e\u3067\u5fdc\u7b54\u3057\u3001\u6df1\u3044\u9867\u5ba2\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u6d3b\u7528\u3057\u3066\u3001\u6210\u9577\u3092\u4fc3\u9032\u3059\u308b\u305f\u3081\u306e\u8fc5\u901f\u306a\u89e3\u6c7a\u7b56\u3084\u6a5f\u4f1a\u3092\u898b\u3064\u3051\u51fa\u3057\u3001\u4fe1\u983c\u3067\u304d\u308b\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u3089\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u9867\u5ba2\u60c5\u5831\u3084\u30b5\u30fc\u30d3\u30b9\u304a\u3088\u3073\u8acb\u6c42\u5c65\u6b74\u3001\u81ea\u793e\u306e\u63d0\u4f9b\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u6df1\u3044\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u628a\u63e1\u3067\u304d\u308b\u305f\u3081\u3001\u4eba\u9593\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u9023\u643a\u3057\u306a\u304c\u3089\u3001\u3042\u3089\u3086\u308b\u9867\u5ba2\u63a5\u70b9\u3092\u30d3\u30b8\u30cd\u30b9\u306e\u8ca9\u58f2\u307e\u305f\u306f\u30b5\u30fc\u30d3\u30b9\u76ee\u6a19\u306b\u5408\u81f4\u3057\u305f\u3082\u306e\u306b\u5909\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u6c4e\u7528\u7684\u306a<a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/what-is-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI<\/a>\uff08\u82f1\u8a9e\uff09\u3068\u306f\u7570\u306a\u308a\u3001\u3053\u308c\u3089\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u30c9\u30e1\u30a4\u30f3\u7279\u6709\u306e\u5236\u7d04\u3084\u3001\u696d\u754c\u304a\u3088\u3073\u9867\u5ba2\u56fa\u6709\u306e\u77e5\u8b58\u3092\u57fa\u306b\u69cb\u7bc9\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/agentforce\/what-is-agentic-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578bAI<\/a>\u3092\u3088\u308a\u8fc5\u901f\u304b\u3064\u52b9\u7387\u7684\u306b\u5c0e\u5165\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u306f\u3001\u8acb\u6c42\u30c8\u30e9\u30d6\u30eb\u3092\u89e3\u6d88\u3059\u308b\u305f\u3081\u306b\u65ad\u7247\u5316\u3055\u308c\u305f\u30c1\u30e3\u30cd\u30eb\u3092\u884c\u304d\u6765\u3059\u308b\u4ee3\u308f\u308a\u306b\u3001\u554f\u984c\u306b\u6c17\u4ed8\u304f\u524d\u306b\u89e3\u6c7a\u3055\u308c\u308b\u81ea\u5df1\u4fee\u5fa9\uff08\u30bb\u30eb\u30d5\u30d2\u30fc\u30ea\u30f3\u30b0\uff09\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3092\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u8acb\u6c42\u306f\u900f\u660e\u5316\u3055\u308c\u3001\u30b5\u30fc\u30d3\u30b9\u306f\u52b9\u7387\u5316\u3055\u308c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u9ad8\u4ed8\u52a0\u4fa1\u5024\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u3055\u3089\u306a\u308b\u52aa\u529b\u3092\u6255\u3046\u4f59\u88d5\u304c\u751f\u307e\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u8907\u6570\u30b7\u30b9\u30c6\u30e0\u306b\u8de8\u308b\u5951\u7d04\u5185\u5bb9\u3084\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u72b6\u614b\u306e\u78ba\u8a8d\u3068\u3044\u3063\u305f\u901a\u4fe1\u7279\u6709\u306e\u8ca0\u8377\u306e\u9ad8\u3044\u300c\u30c7\u30fc\u30bf\u691c\u7d22\u300d\u306e\u624b\u4f5c\u696d\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>\u306b\u3088\u308a\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u53ef\u80fd\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5b9f\u884c\u3059\u308b\u305f\u3081\u3001\u5f93\u696d\u54e1\u306f\u8907\u96d1\u3067\u5171\u611f\u304c\u5fc5\u8981\u306a\u554f\u984c\u89e3\u6c7a\u3084\u3001\u53ce\u76ca\u3092\u4e0a\u3052\u3064\u3064\u6c38\u7d9a\u7684\u306a\u30d6\u30e9\u30f3\u30c9\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u7bc9\u304f\u300c\u30a6\u30a3\u30f3\u30fb\u30a6\u30a3\u30f3\u300d\u306e\u30b7\u30ca\u30ea\u30aa\u306b\u96c6\u4e2d\u3067\u304d\u307e\u3059\u3002\u65b0\u3057\u304f\u63d0\u4f9b\u3055\u308c\u308b\u30d7\u30ea\u30d3\u30eb\u30c9AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Billing Resolution Agent\uff08\u8acb\u6c42\u89e3\u6c7a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff09\uff1a<\/strong> \u8907\u6570\u306e\u5916\u90e8\u30b7\u30b9\u30c6\u30e0\u306b\u5206\u65ad\u3055\u308c\u305f\u30c7\u30fc\u30bf\u3092\u8abf\u548c\uff08\u30cf\u30fc\u30e2\u30ca\u30a4\u30ba\uff09\u3055\u305b\u3066\u3001\u8a73\u7d30\u306a\u8acb\u6c42\u5206\u6790\u3092\u63d0\u4f9b\u3057\u3001\u7279\u5b9a\u306e\u30ac\u30fc\u30c9\u30ec\u30fc\u30eb\u306e\u7bc4\u56f2\u5185\u3067\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u304c\u81ea\u5f8b\u7684\u306b\u6599\u91d1\u30c8\u30e9\u30d6\u30eb\u3092\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u81ea\u52d5\u5316\u51e6\u7406\u3084\u62c5\u5f53\u8005\u304c\u60c5\u5831\u4e0d\u8db3\u3067\u5373\u5ea7\u306b\u89e3\u6c7a\u3067\u304d\u306a\u3044\u30b5\u30a4\u30af\u30eb\u3092\u89e3\u6d88\u3057\u3001\u9867\u5ba2\u306b\u5373\u6642\u306e\u900f\u660e\u6027\u3092\u3082\u3063\u305f\u89e3\u6c7a\u3092\u63d0\u4f9b\u3059\u308b\u3068\u540c\u6642\u306b\u3001\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u512a\u5148\u5ea6\u306e\u9ad8\u3044\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u5bfe\u5fdc\u306b\u5c02\u5ff5\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>Service Level Objective (SLO) Insights Agent\uff08\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u76ee\u6a19\u30a4\u30f3\u30b5\u30a4\u30c8\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff09\uff1a<\/strong> \u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u306e\u7a3c\u50cd\u6642\u9593\u3084\u4fee\u7406\u5bfe\u5fdc\u7b49\u3001\u9867\u5ba2\u306b\u7d04\u675f\u3057\u305fSLA\u9806\u5b88\u3092\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u5229\u7528\u30c7\u30fc\u30bf\u7b49\u3092\u6d3b\u7528\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u652f\u63f4\u3057\u307e\u3059\u3002\u55b6\u696d\u30fb\u904b\u7528\u62c5\u5f53\u8005\u3078\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u5229\u7528\u50be\u5411\u3068\u30c8\u30e9\u30d6\u30eb\u306e\u6839\u672c\u539f\u56e0\u306e\u5206\u6790\u3092\u63d0\u4f9b\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u30e2\u30c7\u30eb\u3092\u53d7\u52d5\u7684\u306a\u624b\u52d5\u306e\u30c8\u30e9\u30d6\u30eb\u5bfe\u5fdc\u304b\u3089\u3001\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306aSLA\u5bfe\u5fdc\u3078\u3068\u8ee2\u63db\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>Quoting Agent\uff08\u898b\u7a4d\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff09\uff1a<\/strong> \u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30d3\u30b8\u30cd\u30b9\u30eb\u30fc\u30eb\u3068\u30ed\u30b8\u30c3\u30af\u306b\u5f93\u3044\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u6b63\u78ba\u306a\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u69cb\u6210\u3068\u4fa1\u683c\u7b97\u5b9a\u3092\u5373\u5ea7\u306b\u4f5c\u6210\u3057\u3001\u55b6\u696d\u62c5\u5f53\u8005\u304c\u30de\u30eb\u30c1\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u53ca\u3073\u30aa\u30d7\u30b7\u30e7\u30f3\u30b5\u30fc\u30d3\u30b9\u306e\u3088\u3046\u306a\u8907\u96d1\u306a\u63d0\u6848\u3092\u3088\u308a\u8fc5\u901f\u306b\u4f5c\u6210\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u8907\u96d1\u306a\u30d0\u30f3\u30c9\u30eb\u8ca9\u58f2\u3084\u76f8\u5bfe\u5951\u7d04\u30fb\u7279\u5b9a\u9867\u5ba2\u5411\u3051\u7279\u5225\u30bf\u30ea\u30d5\uff08\u4e3b\u306b\u96fb\u6c17\u901a\u4fe1\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u6761\u4ef6\u3068\u3057\u3066\u5b9a\u3081\u3089\u308c\u305f\u7d04\u6b3e\u3001\u6599\u91d1\u8868\u3001\u307e\u305f\u306f\u6599\u91d1\uff09\u306e\u3088\u3046\u306a\u4fa1\u683c\u8a2d\u5b9a\u304c\u5e38\u306b\u6b63\u78ba\u306b\u9069\u7528\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u30df\u30b9\u306b\u3088\u308b\u69cb\u6210\u3084\u4fa1\u683c\u3082\u308c\u3084\u3001\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u6bce\u306e\u500b\u5225\u898b\u7a4d\u308a\u3068\u7d71\u5408\u4f5c\u696d\u3068\u3044\u3063\u305f\u624b\u9593\u3092\u6392\u9664\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>Site Grouping Agent\uff08\u30b5\u30a4\u30c8\u30b0\u30eb\u30fc\u30d4\u30f3\u30b0\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff09\uff1a<\/strong> \u81ea\u7136\u8a00\u8a9e\u306e\u6307\u793a\u3092\u4f7f\u7528\u3057\u3066\u3001\u5927\u898f\u6a21\u306a\u6848\u4ef6\u306b\u5bfe\u3059\u308b\u898b\u7a4d\u69cb\u6210\u3084\u5171\u901a\u30aa\u30d5\u30a1\u30fc\u306e\u9069\u7528\u3068\u3044\u3046\u8907\u96d1\u306a\u30bf\u30b9\u30af\u3092\u81ea\u52d5\u5316\u3057\u3001\u63d0\u4f9b\u53ef\u80fd\u30a8\u30ea\u30a2\u3084\u30b5\u30fc\u30d3\u30b9\u305d\u306e\u3082\u306e\u306e\u63d0\u4f9b\u53ef\u5426\u306a\u3069\u306b\u57fa\u3065\u3044\u3066\u63d0\u6848\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u69cb\u6210\u306e\u30b0\u30eb\u30fc\u30d7\u5316\u3092\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306b\u652f\u63f4\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u55b6\u696d\u62c5\u5f53\u8005\u306f\u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8\u3092\u624b\u52d5\u3067\u5206\u985e\u3059\u308b\u3053\u3068\u306b\u4f55\u6642\u9593\u3082\u8cbb\u3084\u3059\u4ee3\u308f\u308a\u306b\u3001\u30de\u30eb\u30c1\u30b5\u30a4\u30c8\u306e\u898b\u7a4d\u3092\u3088\u308a\u8fc5\u901f\u304b\u3064\u6b63\u78ba\u306b\u4f5c\u6210\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>Guided Selling Agent\uff08\u30ac\u30a4\u30c9\u4ed8\u304d\u8ca9\u58f2\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff09\uff1a<\/strong> 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SVP \u517c GM\u3001\u30c7\u30a4\u30d3\u30c3\u30c9\u30fb\u30d5\u30a1\u30f3\uff08David Fan\uff09\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300cAgentforce for Communications\u306b\u3088\u308a\u3001\u55b6\u696d\u304b\u3089\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3001\u30d5\u30a3\u30fc\u30eb\u30c9\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u81f3\u308b\u307e\u3067\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u3042\u3089\u3086\u308b\u90e8\u5206\u309224\u6642\u9593365\u65e5\u4eba\u9593\u3068\u9023\u643a\u3057\u3066\u50cd\u304fAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3067\u3064\u306a\u3050\u3053\u3068\u3067\u3001\u901a\u4fe1\u4e8b\u696d\u8005\u304c\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306b\u50cd\u3051\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002\u8acb\u6c42\u7d1b\u4e89\u306e\u89e3\u6c7a\u3001\u30b5\u30d6\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u7ba1\u7406\u3001\u3042\u308b\u3044\u306f\u8907\u96d1\u306aB2B\u898b\u7a4d\u306e\u52a0\u901f\u306a\u3069\u3001\u52b9\u7387\u6027\u3092\u9ad8\u3081\u3001\u6210\u9577\u3092\u4fc3\u9032\u3057\u3001\u30c1\u30fc\u30e0\u304c\u6700\u3082\u91cd\u8981\u306a\u3053\u3068\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u901a\u4fe1\u4e8b\u696d\u8005\u304cAI\u6642\u4ee3\u306b\u52dd\u3061\u6b8b\u308c\u308b\u3088\u3046\u652f\u63f4\u3057\u3066\u307e\u3044\u308a\u307e\u3059\u300d<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"12942-modal\"><span class=\"screen-reader-text\">\u30a4\u30e1\u30fc\u30b8\u30e2\u30fc\u30c0\u30eb\u3092\u958b\u304f<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/02\/image1.png?w=1024\" alt=\"A screenshot of the Quadstar COMS Sales Console showing an SD-WAN quote interface\" class=\"wp-image-12942\" srcset=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/02\/image1.png 1999w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/02\/image1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/02\/image1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/02\/image1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/02\/image1.png?w=1536&amp;h=864 1536w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/02\/image1.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/02\/image1.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/02\/image1.png?w=678&amp;h=382 678w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/02\/image1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/02\/image1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/02\/image1.png?w=343&amp;h=193 343w, 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https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/02\/image1.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1999px) 100vw, 1999px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u6210\u679c-\u9867\u5ba2\u3068\u306e\u3042\u3089\u3086\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304c\u5546\u8ac7\u306e\u6a5f\u4f1a\u3078\"><strong>\u6210\u679c\uff1a\u9867\u5ba2\u3068\u306e\u3042\u3089\u3086\u308b\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304c\u5546\u8ac7\u306e\u6a5f\u4f1a\u3078<\/strong><\/h3>\n\n\n\n<p>\u901a\u4fe1\u696d\u754c\u5411\u3051\u306b\u8a2d\u8a08\u3055\u308c\u305f\u5373\u6226\u529b\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u5099\u3048\u305fAgentforce for 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src=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/03\/The-End-of-Healthcare-Paperwork_-Salesforce-Agents-Fueled-by-HealthEx-and-Verily-Return-Focus-to-Patients-1.png?w=1024\" class=\"content-card__image\" alt=\"Salesforce puts digital paperwork on autopilot so care teams can focus on patients\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/03\/The-End-of-Healthcare-Paperwork_-Salesforce-Agents-Fueled-by-HealthEx-and-Verily-Return-Focus-to-Patients-1.png 1200w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/03\/The-End-of-Healthcare-Paperwork_-Salesforce-Agents-Fueled-by-HealthEx-and-Verily-Return-Focus-to-Patients-1.png?w=300&amp;h=169 300w, 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content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/jp\/news\/stories\/agentforce-health-agents-for-harmonizing-medical-information\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSalesforce\u3001\u533b\u7642\u6a5f\u95a2\u3084\u4fdd\u967a\u8005\u5411\u3051\u306b\u300cAgentforce Health\u300d\u3092\u767a\u8868\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t12\u5206 (\u8aad\u307f\u7d42\u308f\u308b\u307e\u3067)\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"13122\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2026\/03\/31\/tapp-customer-news\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/03\/image1_2039fb.png?w=1024\" class=\"content-card__image\" alt=\"image\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/03\/image1_2039fb.png 1200w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/03\/image1_2039fb.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/03\/image1_2039fb.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/03\/image1_2039fb.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/03\/image1_2039fb.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/03\/image1_2039fb.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/03\/image1_2039fb.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/03\/image1_2039fb.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/03\/image1_2039fb.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/03\/image1_2039fb.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2026\/03\/31\/tapp-customer-news\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tTAPP\u3001\u300cAgentforce\u300d\u3092\u5c0e\u5165\u3057\u3001\u30bb\u30df\u30ca\u30fc\u306e\u9867\u5ba2\u4f53\u9a13\u3092AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3067\u5237\u65b0\u3002\u554f\u3044\u5408\u308f\u305b\u89e3\u6c7a\u7387\u7d0490.3%\u306a\u3069\u306e\u6210\u679c\u3092\u5b9f\u73fe\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t6\u5206 (\u8aad\u307f\u7d42\u308f\u308b\u307e\u3067)\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/jp\/news\/wp-json\/wp\/v2\/posts\/12943\/page\/2\/?bc=OTH#section-title\">\n\t\t\t\u65e5\u4ed8\u9806\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u9867\u5ba2\u306e\u8996\u70b9\"><strong>\u9867\u5ba2\u306e\u8996\u70b9<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>One NZ\u306e\u30c1\u30fc\u30d5AI \uff06 \u30c7\u30fc\u30bf\u30c7\u30a3\u30ec\u30af\u30bf\u30fc\u3001\u30b5\u30de\u30fc\u30fb\u30b3\u30ea\u30f3\u30ba\uff08<\/strong><strong>Summer Collins\uff09<\/strong>\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300c\u30e2\u30d0\u30a4\u30eb\u30d7\u30e9\u30f3\u306e\u66f4\u65b0\u306f\u3001\u5f93\u6765\u3001\u5f53\u793e\u30c1\u30fc\u30e0\u3068\u304a\u5ba2\u69d8\u53cc\u65b9\u306b\u3068\u3063\u3066\u8907\u96d1\u3067\u624b\u4f5c\u696d\u3092\u8981\u3057\u3001\u6642\u9593\u3092\u8981\u3059\u308b\u30d7\u30ed\u30bb\u30b9\u3067\u3057\u305f\u3002Agentforce\u3068Data 360\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u308f\u305a\u304b5\u9031\u9593\u3067\u3053\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306aAgentic\u4f53\u9a13\u3078\u3068\u5909\u9769\u3067\u304d\u307e\u3057\u305f\u3002\u5f53\u793e\u306e AI \u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30c7\u30fc\u30bf\u3092\u4f7f\u7528\u3057\u3066\u3001\u6b8b\u9ad8\u7167\u4f1a\u304b\u3089\u30d7\u30e9\u30f3\u306e\u5207\u308a\u66ff\u3048\u307e\u3067\u3001\u3042\u3089\u3086\u308b\u3053\u3068\u3092\u51e6\u7406\u3057\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u5f93\u6765\u306e\u30c7\u30b8\u30bf\u30eb\u304a\u3088\u3073\u7269\u7406\u7684\u306a\u30c1\u30e3\u30cd\u30eb\u3068\u6bd4\u8f03\u3057\u3066\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u304c 4 \u500d\u306b\u5897\u52a0\u3057\u307e\u3057\u305f\u3002\u3053\u306eAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3078\u306e\u30b7\u30d5\u30c8\u306b\u3088\u308a\u3001\u3053\u308c\u307e\u3067\u4e0d\u53ef\u80fd\u3060\u3063\u305f\u898f\u6a21\u3067\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u5e38\u6642\u63a5\u7d9a\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u300d<\/li>\n\n\n\n<li><strong>Personal \uff08Telecom Argentina \u5098\u4e0b\uff09\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30d5\u30eb\u30d5\u30a3\u30eb\u30e1\u30f3\u30c8\u90e8\u9580\u30c7\u30a3\u30ec\u30af\u30bf\u30fc\u3001\u30d1\u30d6\u30ed\u30fb\u30b7\u30eb\u30d0\uff08Pablo Silva\uff09\u6c0f<\/strong>\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300c\u30d1\u30fc\u30bd\u30ca\u30eb\u3067\u306f\u3001Agentforce \u3068AI\u3092\u6d3b\u7528\u3057\u3001\u73fe\u5834\u696d\u52d9\u5168\u4f53\u3067\u5c02\u9580\u77e5\u8b58\u3092\u62e1\u5927\u3057\u6280\u8853\u8005\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u652f\u63f4\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u30b5\u30fc\u30d3\u30b9\u4e0a\u306e\u554f\u984c\u3092\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u524d\u306b\u3001\u4e00\u6642\u5bfe\u5fdc\u306b\u3066\u7a4d\u6975\u7684\u306b\u691c\u77e5\u30fb\u89e3\u6c7a\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30b5\u30dd\u30fc\u30c8\u30b3\u30fc\u30eb\u309220\uff5e30\uff05\u524a\u6e1b\u3059\u308b\u3068\u540c\u6642\u306b\u3001\u751f\u7523\u6027\u306e\u5411\u4e0a\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9867\u5ba2\u4f53\u9a13\u306e\u5b9f\u73fe\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u300d<\/li>\n\n\n\n<li><strong>\u30eb\u30fc\u30e1\u30f3\u30fb\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30ba\u306eEVP \u517c \u30c1\u30fc\u30d5\u30fb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0&amp; \u30b9\u30c8\u30e9\u30c6\u30b8\u30fc\u30fb\u30aa\u30d5\u30a3\u30b5\u30fc\u3001\u30e9\u30a4\u30a2\u30f3\u30fb\u30a2\u30b9\u30c9\u30ea\u30a2\u30f3\uff08Ryan Asdourian\uff09\u6c0f<\/strong>\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300c\u5f93\u6765\u306e\u901a\u4fe1\u4e8b\u696d\u8005\u304b\u3089\u73fe\u4ee3\u7684\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u4f01\u696d\u3078\u306e\u5909\u9769\u306b\u3042\u305f\u308a\u3001\u5f53\u793e\u306f\u6570\u5341\u5e74\u306b\u308f\u305f\u308b\u6280\u8853\u7684\u8ca0\u50b5\u3068\u300e\u30d5\u30e9\u30f3\u30b1\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\u300f\u306e\u3088\u3046\u306a\u30a4\u30f3\u30d5\u30e9\u3092\u89e3\u4f53\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3057\u305f\u3002Salesforce \u4e0a\u306bAgentic Enterprise\u3092\u69cb\u7bc9\u3057\u305f\u3053\u3068\u3067\u3001\u5358\u306a\u308b\u52b9\u7387\u5316\u3092\u8d85\u3048\u3001\u629c\u672c\u7684\u306a\u81ea\u52d5\u5316\u3092\u5b9f\u73fe\u3057\u3001\u521d\u5e74\u5ea6\u3060\u3051\u3067560\u4e07\u30c9\u30eb\u306e\u30b3\u30b9\u30c8\u524a\u6e1b\u3092\u9054\u6210\u3057\u307e\u3057\u305f\u3002Agentforce \u306f\u3001\u30c1\u30fc\u30e0\u304c\u6bce\u9031 300 \u6642\u9593\u4ee5\u4e0a\u306e\u751f\u7523\u6027\u3092\u53d6\u308a\u623b\u3059\u539f\u52d5\u529b\u3068\u306a\u308a\u3001\u624b\u4f5c\u696d\u306b\u3088\u308b\u8907\u96d1\u306a\u7ba1\u7406\u696d\u52d9\u304b\u3089\u8131\u5374\u3057\u3001\u53ce\u76ca\u5275\u51fa\u306b\u3064\u306a\u304c\u308b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u5b8c\u5168\u306b\u96c6\u4e2d\u3067\u304d\u307e\u3059\u300d<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-\u63d0\u4f9b\u6642\u671f\"><strong>\u63d0\u4f9b\u6642\u671f<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Billing Resolution Agent\uff08\u8acb\u6c42\u89e3\u6c7a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff09\u306f\u3001\u73fe\u5728\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002<\/li>\n\n\n\n<li>Service Level Objective (SLO) Insights Agent\uff08\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u76ee\u6a19\u30a4\u30f3\u30b5\u30a4\u30c8\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff09\u306f\u30012026\u5e742\u6708\u306b\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n\n\n\n<li>Quoting Agent\uff08\u898b\u7a4d\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff09\u306f\u3001\u73fe\u5728\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002<\/li>\n\n\n\n<li>Site Grouping Agent\uff08\u30b5\u30a4\u30c8\u30b0\u30eb\u30fc\u30d4\u30f3\u30b0\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff09\u306f\u3001\u73fe\u5728\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002<\/li>\n\n\n\n<li>Guided Selling Agent\uff08\u30ac\u30a4\u30c9\u4ed8\u304d\u8ca9\u58f2\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff09\u306f\u30012026\u5e742\u6708\u306b\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-\u8a73\u7d30\u60c5\u5831\">\u8a73\u7d30\u60c5\u5831\uff1a<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u300cMWC Barcelona 2026\u300d\u73fe\u5730\u30ec\u30dd\u30fc\u30c8\u306e\u30a6\u30a7\u30d3\u30ca\u30fc\uff08\u30aa\u30f3\u30e9\u30a4\u30f3\uff09\u306e\u53c2\u52a0\u7533\u3057\u8fbc\u307f\u306f\u3001<a href=\"https:\/\/invite.salesforce.com\/0324-multiproduct-online\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089<\/a>\u3002<\/li>\n\n\n\n<li>Mobile World Congress\u306b\u304a\u3051\u308bSalesforce \u30d6\u30fc\u30b9\u306e\u8a73\u7d30\u306f\u3001<a href=\"https:\/\/www.mwcbarcelona.com\/exhibitors\/33679-salesforce\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089<\/a>\uff08\u82f1\u8a9e\uff09\u3002Lumen\u3001One NZ\u3001Personal\u306b\u3088\u308b Agentforce \u306e\u6d3b\u7528\u3092\u8996\u8074\u53ef\u80fd\u3067\u3059\u3002<\/li>\n\n\n\n<li>Agentforce for Communications\u306e\u8a73\u7d30\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/communications\/artificial-intelligence\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089<\/a>\u3002<\/li>\n\n\n\n<li>One NZ\u306e\u8a73\u7d30\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/au\/customer-stories\/one-nz\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089<\/a>\uff08\u82f1\u8a9e\uff09\u3002<\/li>\n\n\n\n<li>Telepass\u306e\u8a73\u7d30\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/customer-stories\/telepass\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089<\/a>\uff08\u82f1\u8a9e\uff09\u3002<\/li>\n\n\n\n<li>Infosys\u3068\u306eAI\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u306b\u3064\u3044\u3066\u306f\u3001<a href=\"https:\/\/www.prnewswire.com\/news-releases\/launching-today-infosys-customer-experience-suite-for-salesforce-302580719.html\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089<\/a>\uff08\u82f1\u8a9e\uff09\u3002<\/li>\n\n\n\n<li>Cognizant\u3068\u306eAI\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u306b\u3064\u3044\u3066\u306f\u3001<a href=\"https:\/\/investors.cognizant.com\/news-and-events\/news\/news-details\/2025\/Cognizant-Expands-Salesforce-Partnership-with-New-Offerings-for-Agentforce\/default.aspx\" target=\"_blank\" rel=\"noreferrer 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