{"id":4936,"date":"2024-03-25T06:00:00","date_gmt":"2024-03-25T13:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=4936"},"modified":"2024-05-29T15:59:44","modified_gmt":"2024-05-29T06:59:44","slug":"ai-for-contact-centers-news","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/news\/stories\/ai-for-contact-centers-news\/","title":{"rendered":"Salesforce Service Cloud\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30c7\u30fc\u30bf\u3068AI\u3092\u6d3b\u7528\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u3068\u53ce\u76ca\u5275\u51fa\u306e\u6a5f\u4f1a\u3092\u4fc3\u9032"},"content":{"rendered":"\n<p>\u203b\u672c\u8a18\u4e8b\u306f\u30012024\u5e743\u670825\u65e5\u306b\u7c73\u56fd\u3067\u516c\u958b\u3055\u308c\u305f <a href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-for-contact-centers-news\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Service Cloud Contact Center Innovations Help Fuel Better Customer Experiences, Revenue Generation Opportunities with Data and AI<\/a> \u306e\u6284\u8a33\u3067\u3059\u3002\u672c\u8cc7\u6599\u306e\u6b63\u5f0f\u8a00\u8a9e\u306f\u82f1\u8a9e\u3067\u3042\u308a\u3001\u305d\u306e\u5185\u5bb9\u304a\u3088\u3073\u89e3\u91c8\u306b\u3064\u3044\u3066\u306f\u82f1\u8a9e\u304c\u512a\u5148\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Salesforce\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3068\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306bAI\u3092\u6d3b\u7528\u3057\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u3001\u30b3\u30f3\u30c6\u30f3\u30c4\u751f\u6210\u3001\u81ea\u52d5\u5316\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u306e\u5411\u4e0a\u3084\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u5897\u5927\u3055\u305b\u308b\u3068\u3068\u3082\u306b\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u53ce\u76ca\u6e90\u3078\u3068\u5909\u9769\u3055\u305b\u308b\u3053\u3068\u3092\u652f\u63f4\u3059\u308b<a href=\"https:\/\/www.salesforce.com\/jp\/service\/cloud\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Service Cloud<\/a>\u306e\u65b0\u6a5f\u80fd\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002Salesforce \u306e <a href=\"https:\/\/www.salesforce.com\/jp\/products\/platform\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein 1 Platform<\/a> \u306b\u3088\u3063\u3066\u3001\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u306e\u30ea\u30fc\u30c0\u30fc\u306f<a href=\"https:\/\/www.salesforce.com\/jp\/data\/?bc=OTH\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\"> Data Cloud <\/a>\u3068 <a href=\"https:\/\/www.salesforce.com\/jp\/products\/einstein-ai-solutions\/?bc=OTH\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein<\/a> \u3092\u4f7f\u7528\u3057\u3066\u3001\u7e70\u308a\u8fd4\u3057\u767a\u751f\u3059\u308b\u554f\u984c\u3092\u7279\u5b9a\u3057\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u3044\u3066\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u63a8\u5968\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u9023\u3059\u308b\u4f1a\u8a71\u3092\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3057\u3066\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u304c\u30b1\u30fc\u30b9\u3092\u8fc5\u901f\u306b\u89e3\u6c7a\u3059\u308b\u65b9\u6cd5\u3092\u63d0\u6848\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u91cd\u8981\u306a\u7406\u7531\uff1a<\/strong> \u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u3001<a href=\"https:\/\/www.forrester.com\/report\/money-on-the-table-proof-that-customer-service-drives-revenue\/RES178794?ref_search=2974891_1710875886601\" target=\"_blank\" rel=\"noreferrer noopener\">\u4f55\u5341\u5104\u30c9\u30eb\u3082\u306e\u65b0\u305f\u306a\u53ce\u76ca<\/a>*\u3092\u751f\u307f\u51fa\u3059\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u4eba\u3005\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3068\u306e\u3084\u308a\u3068\u308a\u3067\u306f\u4e00\u8cab\u6027\u306e\u306a\u3044\u4f53\u9a13\u3092\u3057\u3066\u3044\u307e\u3059\u3002Salesforce\u306e<a href=\"https:\/\/www.salesforce.com\/jp\/form\/service-cloud\/5th-state-of-service\/?bc=OTH\" target=\"_blank\" rel=\"noreferrer noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6700\u65b0\u4e8b\u60c5<\/a>\u306e\u56de\u7b54\u8005\u306e60%\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u96fb\u8a71\u4e2d\u306b\u5225\u3005\u306e\u90e8\u7f72\u3068\u3084\u308a\u3068\u308a\u3057\u3066\u3044\u308b\u3088\u3046\u306b\u611f\u3058\u308b\u3068\u56de\u7b54\u3057\u3066\u304a\u308a\u300166%\u306f\u5225\u306e\u62c5\u5f53\u8005\u306b\u5bfe\u3057\u3066\u60c5\u5831\u3092\u7e70\u308a\u8fd4\u3057\u305f\u308a\u3001\u8aac\u660e\u3057\u76f4\u3057\u305f\u308a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3053\u3068\u304c\u591a\u3044\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\t\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5411\u3051AI\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p>Einstein Trust Layer\u3067\u4fdd\u8b77\u3055\u308c\u305fSalesforce\u306eAI\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u4f1a\u8a71\u3001\u4e88\u6e2c\u3001\u751f\u6210\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3001\u9069\u5207\u306a\u56de\u7b54\u3092\u63d0\u4f9b\u3057\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/jp\/products\/ai-for-customer-service\/?d=cta-body-promo-8\" target=\"_blank\">\n\t\t\t\t<span>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5411\u3051AI\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u77e5\u308b<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/jp\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/jp\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/jp\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"\u30a4\u30e9\u30b9\u30c8\uff1a einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p><strong>\u4eca\u5f8c\u306e\u5c55\u958b\uff1a<\/strong> Service Cloud\u306e\u65b0\u3057\u3044 AI \u3068\u30c7\u30fc\u30bf\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Einstein \u4f1a\u8a71\u30de\u30a4\u30cb\u30f3\u30b0\uff1a<\/strong>Data Cloud\u3068Einstein\u306b\u3088\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u306e\u30ea\u30fc\u30c0\u30fc\u306f\u4f1a\u8a71\u30c7\u30fc\u30bf\u3092\u96c6\u8a08\u30fb\u5206\u6790\u3057\u3001\u9867\u5ba2\u304c\u97f3\u58f0\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u3001\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u88fd\u30a2\u30d7\u30ea\u306b\u63a5\u89e6\u3059\u308b\u5171\u901a\u306e\u7406\u7531\u3092\u7406\u89e3\u3057\u3001\u305d\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u304b\u3089\u6700\u9069\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u3068\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001Einstein Conversation Mining \u306b\u3088\u3063\u3066\u3001\u3042\u308b\u88fd\u54c1\u3067\u8fd4\u54c1\u304c\u7e70\u308a\u8fd4\u3055\u308c\u3066\u3044\u308b\u3053\u3068\u304c\u5224\u660e\u3057\u305f\u5834\u5408\u3001\u4f01\u696d\u306f\u3001\u9867\u5ba2\u304c\u7c21\u5358\u306b\u8fd4\u54c1\u3067\u304d\u308b\u3088\u3046\u306b\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u3092\u4f5c\u6210\u3057\u305f\u308a\u3001\u8fd4\u54c1\u3092\u51e6\u7406\u3059\u308b <a href=\"https:\/\/www.salesforce.com\/jp\/products\/customer-service-chatbot\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein \u30dc\u30c3\u30c8<\/a> \u3092\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u751f\u6210AI\u306b\u3088\u308b\u30b5\u30fc\u30d9\u30a4\u306e\u8981\u7d04\uff1a<\/strong> Data Cloud\u306b\u7d71\u5408\u3055\u308c\u305f\u95a2\u9023\u30c7\u30fc\u30bf\u306b\u3088\u308a\u3001Einstein\u306e\u751f\u6210AI\u306f\u3001\u4f4e\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u306e\u50be\u5411\u3068\u6839\u672c\u539f\u56e0\u3092\u7279\u5b9a\u3057\u3001\u5206\u985e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u305d\u308c\u3092\u8e0f\u307e\u3048\u3066\u3001\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u7a4d\u6975\u7684\u306b\u9867\u5ba2\u3092\u30d5\u30a9\u30ed\u30fc\u3057\u3001\u6839\u672c\u539f\u56e0\u306b\u5bfe\u51e6\u3059\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u4f5c\u6210\u3057\u3001\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306e\u91b8\u6210\u3092\u652f\u63f4\u3059\u308b\u3053\u3068\u3067\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u53ce\u76ca\u3092\u751f\u3080\u30bb\u30f3\u30bf\u30fc\u306b\u5909\u9769\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30ca\u30ec\u30c3\u30b8\u3092\u6d3b\u7528\u3057\u305fAI\uff1a<\/strong>Einstein\u306f\u3001\u96fb\u8a71\u3001WhatsApp\u3001Facebook\u306a\u3069\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u884c\u308f\u308c\u308b\u9867\u5ba2\u3068\u306e\u30e9\u30a4\u30d6\u3067\u306e\u4f1a\u8a71\u3092\u30b9\u30ad\u30e3\u30f3\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306b\u6700\u9069\u306a\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u3092\u63d0\u6848\u3057\u3066\u3001\u30b1\u30fc\u30b9\u306e\u8fc5\u901f\u306a\u89e3\u6c7a\u3068\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u3055\u3089\u306bEinstein\u306f\u3001\u9867\u5ba2\u3068\u306e\u4f1a\u8a71\u3084\u30b1\u30fc\u30b9\u306e\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u3066\u3001\u65b0\u3057\u3044\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u3092\u81ea\u52d5\u7684\u306b\u751f\u6210\u3067\u304d\u307e\u3059\u3002\u65b0\u3057\u3044\u8a18\u4e8b\u304c\u4f5c\u6210\u3055\u308c\u308b\u3068\u30ec\u30d3\u30e5\u30fc\u3001\u7de8\u96c6\u304c\u3067\u304d\u308b\u307b\u304b\u3001\u4ed6\u306e\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u304c\u53c2\u7167\u3067\u304d\u308b\u30ea\u30bd\u30fc\u30b9\u3068\u3057\u3066\u793e\u5185\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3078\u306e\u6295\u7a3f\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">\u95a2\u9023\u8a18\u4e8b<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"12664\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/jp\/news\/stories\/spring-2026-product-release-announcement\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png?w=1024\" class=\"content-card__image\" alt=\"Salesforce Announces Spring 2026 Product Release\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png 1200w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/jp\/news\/stories\/spring-2026-product-release-announcement\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSpring \u201926\u30ea\u30ea\u30fc\u30b9\uff1a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af \u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u306e\u5b9f\u73fe\u3092\u652f\u63f4\u3059\u308b10\u306e\u30c4\u30fc\u30eb \u2015 \u3055\u3089\u306b\u3044\u304f\u3064\u304b\u306e\u8ffd\u52a0\u6a5f\u80fd\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t10\u5206 (\u8aad\u307f\u7d42\u308f\u308b\u307e\u3067)\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"12352\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2025\/11\/19\/beams-customer-news\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg?w=1024\" class=\"content-card__image\" alt=\"TOP\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg 1200w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2025\/11\/19\/beams-customer-news\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSalesforce\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u69cb\u7bc9\u3092\u5f37\u5316\u3059\u308b\u305f\u3081\u682a\u5f0f\u4f1a\u793e\u30d3\u30fc\u30e0\u30b9\u306bLoyalty Management\u3092\u63d0\u4f9b\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t7\u5206 (\u8aad\u307f\u7d42\u308f\u308b\u307e\u3067)\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/jp\/news\/wp-json\/wp\/v2\/posts\/4936\/page\/2\/?bc=OTH#section-title\">\n\t\t\t\u65e5\u4ed8\u9806\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<p><strong>Salesforce\u306e\u8996\u70b9\uff1a<\/strong>Salesforce\u306eService Cloud\u62c5\u5f53\u6700\u9ad8\u88fd\u54c1\u8cac\u4efb\u8005\u3001\u30e9\u30a4\u30a2\u30f3\u30fb\u30cb\u30b3\u30eb\u30ba\uff08Ryan Nichols\uff09\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300c\u3053\u306eAI\u6642\u4ee3\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u304c\u3088\u308a\u30b9\u30de\u30fc\u30c8\u3067\u8fc5\u901f\u306a\u4f53\u9a13\u3092\u671f\u5f85\u3059\u308b\u306e\u306f\u5f53\u7136\u306e\u3053\u3068\u3067\u3059\u3002Salesforce\u306e\u65b0\u3057\u3044\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30c7\u30fc\u30bf\u3068\u4fe1\u983c\u3067\u304d\u308bAI\u3092\u6d3b\u7528\u3057\u3066\u30b1\u30fc\u30b9\u3092\u89e3\u6c7a\u3057\u3001\u9867\u5ba2\u304c\u671b\u3080\u6642\u306b\u3001\u9867\u5ba2\u304c\u671b\u3080\u65b9\u6cd5\u3067\u3001\u6642\u306b\u306f\u9867\u5ba2\u304c\u8981\u6c42\u3059\u308b\u524d\u306b\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u300d<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Salesforce\u306e\u65b0\u3057\u3044\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30c7\u30fc\u30bf\u3068\u4fe1\u983c\u3067\u304d\u308bAI\u3092\u6d3b\u7528\u3057\u3066\u30b1\u30fc\u30b9\u3092\u89e3\u6c7a\u3057\u3001\u9867\u5ba2\u304c\u671b\u3080\u6642\u306b\u3001\u9867\u5ba2\u304c\u671b\u3080\u65b9\u6cd5\u3067\u3001\u6642\u306b\u306f\u9867\u5ba2\u304c\u8981\u6c42\u3059\u308b\u524d\u306b\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/strong><\/p>\n<cite>Salesforce <strong>Service Cloud \u6700\u9ad8\u88fd\u54c1\u8cac\u4efb\u8005<\/strong>\u3001<strong>\u30e9\u30a4\u30a2\u30f3\u30fb\u30cb\u30b3\u30eb\u30ba\uff08Ryan Nichols\uff09<\/strong><\/cite><\/blockquote>\n\n\n\n<p><strong>\u9867\u5ba2\u306e\u8996\u70b9\uff1a<\/strong>Sonos\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u62c5\u5f53\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u3001Dharam Rai \u6c0f\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300cSonos\u3067\u306f\u3001Salesforce\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u5229\u7528\u3057\u3066\u3001AI\u3092\u6d3b\u7528\u3057\u3066\u65e5\u5e38\u7684\u306a\u30bf\u30b9\u30af\u3092\u51e6\u7406\u3059\u308b\u3053\u3068\u3067\u3001\u5c06\u6765\u7684\u306b\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3068\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u3001\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u304c\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306e\u69cb\u7bc9\u3068\u53ce\u76ca\u306e\u5411\u4e0a\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u300d<\/p>\n\n\n\n<p><strong>\u30d1\u30fc\u30c8\u30ca\u30fc\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306f\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u80fd\u529b\u3092\u62e1\u5f35\uff1a <\/strong>Salesforce\u306b\u306f\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u3001\u3042\u3089\u3086\u308b\u696d\u754c\u30fb\u696d\u7a2e\u306e\u30b5\u30fc\u30d3\u30b9\u7d44\u7e54\u306b\u6a5f\u80fd\u3092\u63d0\u4f9b\u3059\u308b\u5e83\u7bc4\u306a\u30d1\u30fc\u30c8\u30ca\u30fc\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u304c\u3042\u308a\u307e\u3059\u3002Amazon Web Services\uff08AWS\uff09\u306f\u3001Amazon Connect Chat\u3001Amazon Connect\u3067\u306e\u4e88\u6e2c\u3001\u30ad\u30e3\u30d1\u30b7\u30c6\u30a3\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0\u3001\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3092Service Cloud\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u308c\u3068\u751f\u6210AI\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u7d71\u5408\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3001\u3088\u308a\u751f\u7523\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3092\u5b9f\u73fe\u3057\u3001\u3088\u308a\u591a\u304f\u306e\u60c5\u5831\u3092\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002Genesys\u306f\u3001\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f<a href=\"https:\/\/www.genesys.com\/ja-jp\/company\/newsroom\/announcements\/cx-cloud-for-genesys-and-salesforce\" target=\"_blank\" rel=\"noreferrer noopener\">\u4f1a\u8a71<\/a>\u306e\u8abf\u6574\u3092\u652f\u63f4\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u306e\u30ea\u30fc\u30c0\u30fc\u306b\u7d44\u7e54\u306e\u610f\u601d\u6c7a\u5b9a\u306b\u5f79\u7acb\u3064\u5f93\u696d\u54e1\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong><strong>\u63d0\u4f9b\u958b\u59cb\u6642\u671f<\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Generative Knowledge Creation\u306f\u3001\u73fe\u5728\u4e00\u822c\u63d0\u4f9b\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30a2\u30d7\u30ea\u3092\u542b\u3080\u3001\u97f3\u58f0\u304a\u3088\u3073\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u7528\u306eEinstein \u4f1a\u8a71\u30de\u30a4\u30cb\u30f3\u30b0\uff08\u65e5\u672c\u8a9e\u5bfe\u5fdc\u672a\u5b9a\uff09\u306f\u30012024\u5e74\u590f\u306b\u7c73\u56fd\u3067\u4e00\u822c\u63d0\u4f9b\u4e88\u5b9a\u3067\u3059\u3002<\/li>\n\n\n\n<li>\u97f3\u58f0\u3001\u30a2\u30d7\u30ea\u5185\u304a\u3088\u3073Web\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u3001Facebook \u30e1\u30c3\u30bb\u30f3\u30b8\u30e3\u30fc\u3001WhatsApp\u5411\u3051\u306eEinstein Article Recommendations\uff08\u65e5\u672c\u8a9e\u5bfe\u5fdc\u672a\u5b9a\uff09\u306f\u30012024\u5e74\u590f\u306b\u7c73\u56fd\u3067\u30d1\u30a4\u30ed\u30c3\u30c8\u3067\u63d0\u4f9b\u4e88\u5b9a\u3067\u3059\u3002<\/li>\n\n\n\n<li>Generative AI Survey Summarization\u306f\u3001\u65e5\u672c\u3067\u30822024\u5e74\u590f\u306b\u4e00\u822c\u63d0\u4f9b\u958b\u59cb\u4e88\u5b9a\u3067\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p><strong><strong>\u8a73\u7d30\u60c5\u5831<\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Service Intelligence \u3084 Feedback 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