{"id":6642,"date":"2024-05-31T15:00:00","date_gmt":"2024-05-31T06:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=6642"},"modified":"2024-06-10T18:03:13","modified_gmt":"2024-06-10T09:03:13","slug":"unified-knowledge-news","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/news\/stories\/unified-knowledge-news\/","title":{"rendered":"Salesforce\u3001\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u306e\u30ca\u30ec\u30c3\u30b8\u3092\u7d71\u5408\u3057\u3001\u751f\u6210AI\u3068\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u306e\u5b9f\u73fe\u3092\u652f\u63f4\u3059\u308b\u300cUnified Knowledge\u300d\u3092\u767a\u8868"},"content":{"rendered":"\n<p>\u203b\u672c\u8cc7\u6599\u306f2024\u5e745\u67086\u65e5\u306b\u7c73\u56fd\u3067\u767a\u8868\u3055\u308c\u305f<a href=\"https:\/\/www.salesforce.com\/news\/stories\/unified-knowledge-news\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Announces Unified Knowledge, Helping Service Organizations Use Third-Party Data to Power Generative AI and Self-Service Experiences<\/a>\u306e\u6284\u8a33\u3067\u3059\u3002\u672c\u8cc7\u6599\u306e\u6b63\u5f0f\u8a00\u8a9e\u306f\u82f1\u8a9e\u3067\u3042\u308a\u3001\u305d\u306e\u5185\u5bb9\u304a\u3088\u3073\u89e3\u91c8\u306b\u3064\u3044\u3066\u306f\u82f1\u8a9e\u304c\u512a\u5148\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>\u7c73\u56fd\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\uff08\u4ee5\u4e0b\u3001 Salesforce\uff09\u306f\u3001\u672c\u65e5\u3001\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u306e\u591a\u69d8\u306a\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u7d44\u7e54\u306e\u30ca\u30ec\u30c3\u30b8\u30ea\u30bd\u30fc\u30b9\u3092Salesforce\u306b\u7d71\u5408\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306e\u696d\u52d9\u52b9\u7387\u5316\u3068\u9867\u5ba2\u30b1\u30fc\u30b9\u306e\u8fc5\u901f\u306a\u89e3\u6c7a\u3092\u652f\u63f4\u3059\u308b\u65b0\u3057\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3001\u300cUnified Knowledge\u300d\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u7d71\u5408\u3055\u308c\u305f\u30ca\u30ec\u30c3\u30b8\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/data\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Data Cloud<\/a>\u306e\u9867\u5ba2\u30c7\u30fc\u30bf\u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u304c\u3088\u308a\u8fc5\u901f\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u3001\u6b63\u78ba\u3067\u95a2\u9023\u6027\u306e\u9ad8\u3044AI\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u751f\u6210\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u91cd\u8981\u306a\u7406\u7531\uff1a<\/strong>\u30b5\u30fc\u30d3\u30b9\u4f01\u696d\u306e<a href=\"https:\/\/www.salesforce.com\/resources\/articles\/state-of-service-inside-customer-service-trends\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">79\uff05<\/a>\u304c\u3001\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u305f\u3081\u306b\u3001AI\u306b\u6295\u8cc7\u3057\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u3001<a href=\"https:\/\/www.salesforce.com\/resources\/articles\/state-of-service-inside-customer-service-trends\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">\u9023\u643a\u3055\u308c\u3066\u3044\u306a\u3044\u30b7\u30b9\u30c6\u30e0\u3068\u30b5\u30a4\u30ed\u5316<\/a>\u3055\u308c\u305f\u30c7\u30fc\u30bf\u306b\u3088\u308a\u3001<a href=\"https:\/\/www.accenture.com\/content\/dam\/accenture\/final\/a-com-migration\/thought-leadership-assets\/accenture-built-to-scale-pdf-report.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">76\uff05<\/a>\u306e\u7d4c\u55b6\u5e79\u90e8\u304cAI\u306e\u52b9\u679c\u7684\u306a\u62e1\u5f35\u306b\u82e6\u52b4\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u8a73\u7d30\u60c5\u5831\uff1a<\/strong> <a href=\"https:\/\/www.salesforce.com\/jp\/artificial-intelligence\/trusted-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein Trust Layer<\/a>\u4e0a\u306b\u69cb\u7bc9\u3055\u308c\u305f<a href=\"https:\/\/www.salesforce.com\/jp\/service\/ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein for Service<\/a>\u306f\u3001AI\u3092\u4f7f\u7528\u3057\u3066\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306e\u751f\u7523\u6027\u3068\u9867\u5ba2\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002\u5f93\u6765\u3001\u3053\u308c\u3089\u306e\u51fa\u529b\u306f\u3001Data Cloud\u4e0a\u306e\u69cb\u9020\u5316\u304a\u3088\u3073\u975e\u69cb\u9020\u5316\u9867\u5ba2\u30c7\u30fc\u30bf\u306b\u3088\u3063\u3066\u3082\u305f\u3089\u3055\u308c\u3066\u304d\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>Unified Knowledge\u306b\u3088\u308a\u3001\u3053\u308c\u3089\u306eAI\u30e2\u30c7\u30eb\u306f\u3001Salesforce\u306e\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u306e\u307b\u304b\u3001SharePoint\u3001Confluence\u3001Google Drive\u3001\u4f01\u696d\u306eWeb\u30b5\u30a4\u30c8\u306a\u3069\u306e\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30bd\u30fc\u30b9\u304b\u3089\u306e\u30ea\u30bd\u30fc\u30b9\u306b\u3088\u3063\u3066\u3001\u66f4\u306a\u308b\u60c5\u5831\u3092\u53d6\u5f97\u53ef\u80fd\u3067\u3059\u3002\u3053\u306e\u5305\u62ec\u7684\u306a\u30c7\u30fc\u30bf\u57fa\u76e4\u306f\u3001Einstein for Service\u3068\u305d\u306e\u751f\u6210AI\u6a5f\u80fd\u306e\u3082\u3068\u3068\u306a\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3068AI\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306b\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u9069\u5207\u306a\u56de\u7b54\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/www.zoominsoftware.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Zoomin<\/a>\u3068\u306e\u6226\u7565\u7684\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u901a\u3058\u3066\u69cb\u7bc9\u3055\u308c\u305fUnified Knowledge\u306f\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u6a5f\u80fd\u3092\u62e1\u5927\u3057\u307e\u3059\uff1a&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Knowledge Answers in Bots\uff1a<\/strong> \u793e\u5185\u5916\u306e\u5b8c\u5168\u306a\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306b\u57fa\u3065\u3044\u3066\u3001\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3059\u308b\u56de\u7b54\u3092\u30dc\u30c3\u30c8\u5185\u3067\u81ea\u52d5\u751f\u6210\u3057\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u5c0f\u58f2\u696d\u306e\u9867\u5ba2\u306f\u3001\u30dc\u30c3\u30c8\u3092\u4f7f\u7528\u3057\u3066\u30ca\u30ec\u30c3\u30b8\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3001\u30e1\u30fc\u30ab\u30fc\u304b\u3089\u306e\u8863\u985e\u306e\u304a\u624b\u5165\u308c\u65b9\u6cd5\u306a\u3069\u3001\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30fc\u306e\u30bd\u30fc\u30b9\u304b\u3089\u306e\u60c5\u5831\u3092\u5fc5\u8981\u3068\u3059\u308b\u8cea\u554f\u306b\u5bfe\u3057\u3066\u3001\u56de\u7b54\u3092\u751f\u6210\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>Einstein Copilot for Mobile Workers\uff1a<\/strong> \u30e2\u30d0\u30a4\u30eb\u30ef\u30fc\u30ab\u30fc\u306f\u3001Einstein Copilot\u3068Unified Knowledge\u3092\u4f7f\u7528\u3057\u3001\u7d44\u7e54\u5185\u306e\u3042\u3089\u3086\u308b\u30ca\u30ec\u30c3\u30b8\u304b\u3089\u3001\u5373\u5ea7\u306b\u56de\u7b54\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u6280\u8853\u8005\u304c\u98df\u5668\u6d17\u3044\u6a5f\u306e\u8a2d\u7f6e\u3067\u554f\u984c\u3092\u62b1\u3048\u3066\u3044\u308b\u5834\u5408\u3001Copilot\u3068\u30c1\u30e3\u30c3\u30c8\u3057\u3066\u554f\u984c\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>Search Answers\uff1a<\/strong> \u4f01\u696d\u306e\u4fe1\u983c\u3067\u304d\u308b\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306b\u57fa\u3065\u304d\u3001\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3068\u304a\u5ba2\u69d8\u306e\u4e21\u65b9\u306e\u8cea\u554f\u306b\u5bfe\u3059\u308b\u56de\u7b54\u3092\u751f\u6210\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30dd\u30fc\u30bf\u30eb\u307e\u305f\u306f\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306e\u30b3\u30f3\u30bd\u30fc\u30eb\u5185\u3067\u76f4\u63a5\u8868\u793a\u3057\u307e\u3059\u3002\u3053\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f8b\u3048\u3070\u9280\u884c\u3092\u5229\u7528\u3059\u308b\u304a\u5ba2\u69d8\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306e\u652f\u63f4\u306a\u3057\u306b\u3001\u8907\u6570\u306e\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u304b\u3089\u691c\u7d22\u3057\u3066\u3001\u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9\u306e\u30ad\u30e3\u30f3\u30bb\u30eb\u3084\u5897\u67a0\u306a\u3069\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306e\u624b\u9806\u3092\u77e5\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p>Service Cloud\u306b\u52a0\u3048\u3001Unified Knowledge\u306f\u3001Salesforce Field Service\u3001Sales Cloud\u3001Health Cloud\u3001\u304a\u3088\u3073Financial Services Cloud\u306b\u304a\u3044\u3066\u3082\u3001\u60c5\u5831\u306e\u53ce\u96c6\u304a\u3088\u3073\u7d71\u5408\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">\u95a2\u9023\u8a18\u4e8b<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"12664\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/jp\/news\/stories\/spring-2026-product-release-announcement\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png?w=1024\" class=\"content-card__image\" alt=\"Salesforce Announces Spring 2026 Product Release\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png 1200w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/jp\/news\/stories\/spring-2026-product-release-announcement\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSpring \u201926\u30ea\u30ea\u30fc\u30b9\uff1a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af \u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u306e\u5b9f\u73fe\u3092\u652f\u63f4\u3059\u308b10\u306e\u30c4\u30fc\u30eb \u2015 \u3055\u3089\u306b\u3044\u304f\u3064\u304b\u306e\u8ffd\u52a0\u6a5f\u80fd\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t10\u5206 (\u8aad\u307f\u7d42\u308f\u308b\u307e\u3067)\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"12352\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2025\/11\/19\/beams-customer-news\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg?w=1024\" class=\"content-card__image\" alt=\"TOP\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg 1200w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2025\/11\/19\/beams-customer-news\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSalesforce\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u69cb\u7bc9\u3092\u5f37\u5316\u3059\u308b\u305f\u3081\u682a\u5f0f\u4f1a\u793e\u30d3\u30fc\u30e0\u30b9\u306bLoyalty Management\u3092\u63d0\u4f9b\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t7\u5206 (\u8aad\u307f\u7d42\u308f\u308b\u307e\u3067)\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/jp\/news\/wp-json\/wp\/v2\/posts\/6642\/page\/2\/?bc=OTH#section-title\">\n\t\t\t\u65e5\u4ed8\u9806\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<p><strong>Salesforce \u306e\u8996\u70b9:\u3000<\/strong>\u300c\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3044\u3066\u3001\u3088\u308a\u591a\u304f\u306e\u77e5\u8b58\u3068\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3068\u30e6\u30fc\u30b6\u30fc\u306b\u3068\u3063\u3066\u306e\u3088\u308a\u826f\u3044\u56de\u7b54\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3068\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u306f\u3001\u3059\u3067\u306bData Cloud\u306e\u60c5\u5831\u304b\u3089\u5b8c\u5168\u306a\u9867\u5ba2\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u306e\u6069\u6075\u306b\u9810\u304b\u3063\u3066\u3044\u307e\u3059\u3002\u4eca\u3001Unified Knowledge\u306b\u3088\u3063\u3066\u3001\u5f7c\u3089\u306f\u3059\u3079\u3066\u306e\u5916\u90e8\u7d44\u7e54\u30c7\u30fc\u30bf\u306b\u3082\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u751f\u6210AI\u306e\u63a1\u7528\u3092\u6210\u529f\u3055\u305b\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u3088\u308a\u8fc5\u901f\u3067\u6709\u610f\u7fa9\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u63d0\u4f9b\u3092\u4fc3\u9032\u3059\u308b\u3001\u771f\u306b\u5305\u62ec\u7684\u306a\u57fa\u76e4\u3092\u69cb\u7bc9\u3067\u304d\u307e\u3059\u300d- Service Cloud \u62c5\u5f53EVP\u517cGM\u3001\u30ad\u30b7\u30e3\u30f3\u30fb\u30c1\u30a7\u30bf\u30f3\uff08Kishan Chetan\uff09<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u4eca\u3001Unified Knowledge\u306b\u3088\u3063\u3066\u3001\u5f7c\u3089\u306f\u3059\u3079\u3066\u306e\u5916\u90e8\u7d44\u7e54\u30c7\u30fc\u30bf\u306b\u3082\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u751f\u6210AI\u306e\u63a1\u7528\u3092\u6210\u529f\u3055\u305b\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u3088\u308a\u8fc5\u901f\u3067\u6709\u610f\u7fa9\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u63d0\u4f9b\u3092\u4fc3\u9032\u3059\u308b\u3001\u771f\u306b\u5305\u62ec\u7684\u306a\u57fa\u76e4\u3092\u69cb\u7bc9\u3067\u304d\u307e\u3059<\/p>\n<cite>Service Cloud \u62c5\u5f53EVP\u517cGM\u3001\u30ad\u30b7\u30e3\u30f3\u30fb\u30c1\u30a7\u30bf\u30f3\uff08Kishan Chetan\uff09<\/cite><\/blockquote>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-\u63d0\u4f9b\u6642\u671f\"><strong><strong>\u63d0\u4f9b\u6642\u671f<\/strong><\/strong>\uff1a<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unified Knowledge\u306f\u30012024\u5e746\u6708\u306b\u3001\u30aa\u30fc\u30d7\u30f3\u30d9\u30fc\u30bf\u7248\u3068\u3057\u3066\u7121\u6599\u63d0\u4f9b\u958b\u59cb\u3002Service Cloud Unlimited Edition\u3001Einstein 1 Service Edition\u3001\u307e\u305f\u306fKnowledge\u3092\u30a2\u30c9\u30aa\u30f3\u3067\u3054\u5229\u7528\u306eSalesforce\u306e\u304a\u5ba2\u69d8\u5bfe\u8c61\u3002<\/li>\n\n\n\n<li>Knowledge Answers in Bots\u306f\u30012024\u5e746\u6708\u306b\u4e00\u822c\u63d0\u4f9b\u958b\u59cb\u3002\u65e5\u672c\u5e02\u5834\u3067\u306e\u4e00\u822c\u63d0\u4f9b\u958b\u59cb\u6642\u671f\u306f\u672a\u5b9a\u3002<\/li>\n\n\n\n<li>Einstein Copilot for Mobile Workers\u3068Search Answers\u306f\u30012024\u5e746\u6708\u306b\u4e00\u822c\u63d0\u4f9b\u958b\u59cb\u3002\u65e5\u672c\u5e02\u5834\u3067\u306e\u4e00\u822c\u63d0\u4f9b\u958b\u59cb\u6642\u671f\u306f\u672a\u5b9a\u3002<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-\u8a73\u7d30\u60c5\u5831\"><strong><strong>\u8a73\u7d30\u60c5\u5831<\/strong>\uff1a<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Service Cloud\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/www.salesforce.com\/jp\/service\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089<\/a>\u3002<\/li>\n\n\n\n<li>Service Cloud \u3067\u751f\u7523\u6027\u3092\u9ad8\u3081\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/www.salesforce.com\/plus\/experience\/salesforce_ai_day\/series\/salesforce_ai_day\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089<\/a> \uff08\u82f1\u8a9e\uff09\u3002<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u203b\u672c\u8cc7\u6599\u306f2024\u5e745\u67086\u65e5\u306b\u7c73\u56fd\u3067\u767a\u8868\u3055\u308c\u305fSalesforce Announces Unified Knowledge, Helping Service Organizations Use Third-Party D [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":6641,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1735],"sf_theme":[12247],"sf_topic":[1737,12258],"sf_product":[1772,12234],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[12286],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-6642","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-news-highlights","sf_theme-artificial-intelligence","sf_topic-artificial-intelligence","sf_topic-data","sf_product-service-cloud","sf_product-data-cloud","sf_location-apac"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast 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