{"id":7281,"date":"2024-06-05T14:43:59","date_gmt":"2024-06-05T05:43:59","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=7281"},"modified":"2024-06-10T18:07:05","modified_gmt":"2024-06-10T09:07:05","slug":"service-cloud-digital-engagement-news","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/news\/stories\/service-cloud-digital-engagement-news\/","title":{"rendered":"Salesforce\u3001Service Cloud\u306eDigital Engagement\u6a5f\u80fd\u3092\u62e1\u5f35\u3000\u5fc5\u8981\u306a\u30c7\u30fc\u30bf\u306e\u63d0\u4f9b\u306b\u3088\u308a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u6210\u9577\u306b\u5bc4\u4e0e"},"content":{"rendered":"\n<h6 class=\"wp-block-heading has-text-align-center\" id=\"h-\u4f1a\u8a71\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057-\u3088\u308a\u5305\u62ec\u7684\u306a\u9867\u5ba2\u50cf\u3092\u4f5c\u308b\u3053\u3068\u3067-\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u3092\u9ad8\u3081-\u65b0\u305f\u306a\u53ce\u76ca\u6a5f\u4f1a\u3078\u3068\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\"><em>\u4f1a\u8a71\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3001\u3088\u308a\u5305\u62ec\u7684\u306a\u9867\u5ba2\u50cf\u3092\u4f5c\u308b\u3053\u3068\u3067\u3001<br>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u3092\u9ad8\u3081\u3001\u65b0\u305f\u306a\u53ce\u76ca\u6a5f\u4f1a\u3078\u3068\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b<\/em><\/h6>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>\u203b\u672c\u8cc7\u6599\u306f2024\u5e745\u670823\u65e5\u306b\u7c73\u56fd\u3067\u767a\u8868\u3055\u308c\u305f<a href=\"https:\/\/www.salesforce.com\/news\/stories\/service-cloud-digital-engagement-news\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Expands Service Cloud Digital Engagement Capabilities, Equipping Contact Centers with the Data They Need to Drive Growth<\/a>\u306e\u6284\u8a33\u3067\u3059\u3002\u672c\u8cc7\u6599\u306e\u6b63\u5f0f\u8a00\u8a9e\u306f\u82f1\u8a9e\u3067\u3042\u308a\u3001\u305d\u306e\u5185\u5bb9\u304a\u3088\u3073\u89e3\u91c8\u306b\u3064\u3044\u3066\u306f\u82f1\u8a9e\u304c\u512a\u5148\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>\u7c73\u56fd\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\uff08\u4ee5\u4e0b\u3001 Salesforce\uff09\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/service\/digital-customer-engagement-platform\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Service Cloud Digital Engagement<\/a>\u306e\u6a5f\u80fd\u62e1\u5f35\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u62e1\u5f35\u306b\u3088\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u7570\u306a\u308b\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3001\u90e8\u9580\u3001\u30c7\u30d0\u30a4\u30b9\u304b\u3089\u306e\u975e\u69cb\u9020\u5316\u4f1a\u8a71\u30c7\u30fc\u30bf\u3092\u30011\u3064\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u7d71\u5408\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u65b0\u6a5f\u80fd\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/products\/platform\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein 1 Platform<\/a>\u306b\u7d44\u307f\u8fbc\u307e\u308c\u3066\u304a\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u304a\u5ba2\u69d8\u306b\u3064\u3044\u3066\u3088\u308a\u5305\u62ec\u7684\u306a\u8996\u70b9\u3092\u6301\u3064\u3053\u3068\u304c\u3067\u304d\u3001\u304a\u5ba2\u69d8\u3068\u306e\u5bfe\u8a71\u306b\u304a\u3044\u3066\u3055\u3089\u306b\u9ad8\u3044\u4fa1\u5024\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u91cd\u8981\u306a\u7406\u7531\uff1a<\/strong><a href=\"https:\/\/www.salesforce.com\/jp\/resources\/research-reports\/state-of-the-connected-customer\/\" target=\"_blank\" rel=\"noreferrer noopener\">80%\u8fd1\u304f\u306e<\/a>\u304a\u5ba2\u69d8\u306f\u3001\u4f01\u696d\u304b\u3089\u306e\u4e00\u8cab\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u304c\u300155%\u306f\u5b9f\u969b\u306b\u306f\u5225\u3005\u306e\u90e8\u7f72\u3068\u3084\u308a\u53d6\u308a\u3057\u3066\u3044\u308b\u3068\u611f\u3058\u3066\u3044\u307e\u3059\u3002\u591a\u304f\u306e\u304a\u5ba2\u69d8\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u3084\u30e1\u30c3\u30bb\u30fc\u30b8\u306e\u3084\u308a\u3068\u308a\u306a\u3069\u3067\u5e73\u5747<a href=\"https:\/\/www.salesforce.com\/jp\/resources\/research-reports\/state-of-the-connected-customer\/\" target=\"_blank\" rel=\"noreferrer noopener\">8\u3064\u306e\u30c1\u30e3\u30cd\u30eb<\/a>\u3092\u901a\u3058\u3066\u30d6\u30e9\u30f3\u30c9\u3068\u63a5\u70b9\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u304c\u3001\u305d\u306e\u7d50\u679c\u3068\u3057\u3066\u3001\u4e00\u8cab\u6027\u306e\u306a\u3044\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3001\u8907\u96d1\u306a\u89e3\u6c7a\u30d7\u30ed\u30bb\u30b9\u3001\u30d5\u30e9\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u751f\u3058\u3001\u89e3\u7d04\u306e\u5897\u52a0\u306b\u3064\u306a\u304c\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\t\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u3067\u304a\u5ba2\u69d8\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p>Einstein 1 Platform\u3067\u3001\u97f3\u58f0\u3001\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3001\u30d3\u30c7\u30aa\u306b\u307e\u305f\u304c\u308b\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/jp\/service\/digital-customer-engagement-platform\/\" target=\"_blank\">\n\t\t\t\t<span>\u8a73\u7d30\u60c5\u5831<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/jp\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/jp\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/jp\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"\u30a4\u30e9\u30b9\u30c8\uff1a einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p><strong>\u8a73\u7d30\u60c5\u5831\uff1a<\/strong><a href=\"https:\/\/www.salesforce.com\/jp\/service\/digital-customer-engagement-platform\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Service Cloud Digital Engagement<\/a>\u306b\u3088\u308a\u3001\u30c1\u30e3\u30cd\u30eb\u5168\u4f53\u306b\u308f\u305f\u3063\u3066\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f1a\u8a71\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u69cb\u9020\u5316\u304a\u3088\u3073\u975e\u69cb\u9020\u5316\u3055\u308c\u305f\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30c7\u30fc\u30bf\u3084\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u7d71\u5408\u3057\u8abf\u6574\u3059\u308b<a href=\"https:\/\/www.salesforce.com\/jp\/data\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Data Cloud<\/a>\u306b\u9023\u643a\u3059\u308b\u305f\u3081\u3001\u4f01\u696d\u306f\u304a\u5ba2\u69d8\u3068\u3055\u3089\u306b\u6709\u610f\u7fa9\u306a\u5bfe\u8a71\u3092\u884c\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Unified Conversations for WhatsApp<\/strong>\u3067\u306f\u3001\u3059\u3067\u306b<a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2024\/04\/09\/unified-conversations-for-whatsapp-news\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u62c5\u5f53\u8005\u306f\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u7d5e\u3063\u305f\u8ca9\u4fc3\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u9001\u4fe1<\/a>\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u304c\u3001\u3055\u3089\u306b\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3082\u4e00\u5143\u5316\u3055\u308c\u305f\u9867\u5ba2\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3084\u5168\u3066\u306e\u4f1a\u8a71\u5c65\u6b74\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u5f93\u6765\u306f\u3001\u304a\u5ba2\u69d8\u304c\u7570\u306a\u308b\u90e8\u7f72\u306e\u62c5\u5f53\u8005\u3068\u8a71\u3059\u969b\u306b\u30c1\u30e3\u30cd\u30eb\u3092\u5207\u308a\u66ff\u3048\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3057\u305f\u304c\u3001\u4eca\u5f8c\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u62c5\u5f53\u8005\u304c\u540c\u3058\u9867\u5ba2\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u5171\u6709\u3057\u3001\u3072\u3068\u3064\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30b9\u30ec\u30c3\u30c9\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u30db\u30b9\u30d4\u30bf\u30ea\u30c6\u30a3\u30d6\u30e9\u30f3\u30c9\u304cWhatsApp\u3092\u901a\u3058\u3066\u9031\u672b\u65c5\u884c\u306b\u95a2\u3059\u308b\u7279\u5225\u30bb\u30fc\u30eb\u306e\u6848\u5185\u3092\u9001\u3063\u305f\u5f8c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5373\u5ea7\u306b\u540c\u3058\u30c1\u30e3\u30cd\u30eb\u3067\u304a\u5ba2\u69d8\u306e\u8cea\u554f\u306b\u7b54\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<br><\/li>\n\n\n\n<li><strong>Omni-Channel on Mobile<\/strong>\u306b\u3088\u308a\u3001\u5f93\u696d\u54e1\u306f\u5916\u51fa\u5148\u3067\u3082\u4ed5\u4e8b\u304c\u3067\u304d\u308b\u67d4\u8edf\u6027\u304c\u63d0\u4f9b\u3055\u308c\u3001Salesforce\u306e\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u304b\u3089\u3042\u3089\u3086\u308b\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3067\u304a\u5ba2\u69d8\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u3068\u540c\u6642\u306b\u3001\u5168\u3066\u306e\u4f1a\u8a71\u304cEinstein 1 Platform\u306b\u5b89\u5168\u306b\u8a18\u9332\u3055\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u5c0f\u58f2\u5e97\u306e\u8ca9\u58f2\u54e1\u306f\u3001\u91cd\u8981\u306a\u304a\u5ba2\u69d8\u304b\u3089\u306e\u96fb\u8a71\u306b\u5fdc\u7b54\u3059\u308b\u969b\u3001\u904e\u53bb\u306e\u8cfc\u5165\u5c65\u6b74\u306a\u3069\u3092\u6d3b\u7528\u3057\u3066\u8cea\u554f\u306b\u7b54\u3048\u308b\u3053\u3068\u3067\u3001\u30ea\u30d4\u30fc\u30c8\u8cfc\u5165\u3092\u5897\u3084\u3057\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<br><\/li>\n\n\n\n<li><strong>Bring Your Own Channel<\/strong>\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u30ab\u30ab\u30aa\u30c8\u30fc\u30af\u3001Discord\u3001Instagram\u3001TikTok\u306a\u3069\u306e\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3092\u3001API\u3084\u30b3\u30cd\u30af\u30bf\u3092\u901a\u3058\u3066<a href=\"https:\/\/www.salesforce.com\/jp\/service\/cloud\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Service Cloud<\/a>\u306b\u7d71\u5408\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u5916\u90e8\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u306e\u30c7\u30fc\u30bf\u306f\u3001Einstein 1 Platform\u306e\u4e2d\u6838\u3067\u3042\u308bData Cloud\u3067\u7d71\u5408\u30fb\u8abf\u6574\u3055\u308c\u308b\u305f\u3081\u3001\u3042\u3089\u3086\u308b\u30bd\u30fc\u30b9\u3092\u3082\u3068\u306b\u304a\u5ba2\u69d8\u3068\u306e\u3059\u3079\u3066\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u5305\u62ec\u7684\u306b\u898b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u65e5\u672c\u3067\u6700\u3082\u4f7f\u308f\u308c\u3066\u3044\u308b\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30a2\u30d7\u30ea\u3067\u3042\u308bLINE\u3092\u901a\u3058\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u65b0\u305f\u306a\u6d88\u8cbb\u8005\u5c64\u306b\u30ea\u30fc\u30c1\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<br><\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Einstein 1 Platform\u306b\u7d71\u5408\u3055\u308c\u305fService Cloud\u306b\u3088\u308a\u3001\u55b6\u696d\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u30c7\u30fc\u30bf\u3092\u3072\u3068\u3064\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u306b\u53d6\u308a\u8fbc\u307f\u3001\u3088\u308a\u9069\u5207\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306e\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u306b\u5bc4\u4e0e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059<\/p>\n<cite>Salesforce Service Cloud  EVP \u517c GM\u3001\u30ad\u30b7\u30e3\u30f3\u30fb\u30c1\u30a7\u30bf\u30f3\uff08Kishan Chetan\uff09<\/cite><\/blockquote>\n\n\n\n<p><strong>Salesforce\u306e\u8996\u70b9\uff1a<\/strong>Service Cloud \u306e EVP \u517c GM \u3067\u3042\u308b \u30ad\u30b7\u30e3\u30f3\u30fb\u30c1\u30a7\u30bf\u30f3\uff08Kishan Chetan\uff09 \u306f\u3001\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300c\u307e\u3059\u307e\u3059\u591a\u304f\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3084\u30c1\u30e3\u30cd\u30eb\u3067\u4f01\u696d\u3068\u63a5\u3059\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u9867\u5ba2\u306f\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u3001\u3088\u308a\u8cea\u306e\u9ad8\u3044\u4f53\u9a13\u3092\u6c42\u3081\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002Einstein 1 Platform\u306b\u7d71\u5408\u3055\u308c\u305fService Cloud\u306b\u3088\u308a\u3001\u55b6\u696d\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u30c7\u30fc\u30bf\u3092\u3072\u3068\u3064\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u306b\u53d6\u308a\u8fbc\u307f\u3001\u3088\u308a\u9069\u5207\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306e\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u306b\u5bc4\u4e0e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u300d<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">\u95a2\u9023\u8a18\u4e8b<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"12664\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/jp\/news\/stories\/spring-2026-product-release-announcement\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png?w=1024\" class=\"content-card__image\" alt=\"Salesforce Announces Spring 2026 Product Release\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png 1200w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2026\/01\/Spring26-Newsroom-Img-1200x675-1.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/jp\/news\/stories\/spring-2026-product-release-announcement\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSpring \u201926\u30ea\u30ea\u30fc\u30b9\uff1a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af \u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u306e\u5b9f\u73fe\u3092\u652f\u63f4\u3059\u308b10\u306e\u30c4\u30fc\u30eb \u2015 \u3055\u3089\u306b\u3044\u304f\u3064\u304b\u306e\u8ffd\u52a0\u6a5f\u80fd\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t10\u5206 (\u8aad\u307f\u7d42\u308f\u308b\u307e\u3067)\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"12352\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2025\/11\/19\/beams-customer-news\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg?w=1024\" class=\"content-card__image\" alt=\"TOP\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg 1200w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/11\/beamsTOP.jpg?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2025\/11\/19\/beams-customer-news\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSalesforce\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u69cb\u7bc9\u3092\u5f37\u5316\u3059\u308b\u305f\u3081\u682a\u5f0f\u4f1a\u793e\u30d3\u30fc\u30e0\u30b9\u306bLoyalty Management\u3092\u63d0\u4f9b\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t7\u5206 (\u8aad\u307f\u7d42\u308f\u308b\u307e\u3067)\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/jp\/news\/wp-json\/wp\/v2\/posts\/7281\/page\/2\/?bc=OTH#section-title\">\n\t\t\t\u65e5\u4ed8\u9806\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-\u63d0\u4f9b\u6642\u671f\"><strong><strong>\u63d0\u4f9b\u6642\u671f<\/strong><\/strong>\uff1a<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Unified Conversations for WhatsApp<\/strong>\u306f\u3001\u73fe\u5728\u4e00\u822c\u63d0\u4f9b\u4e2d\u3002<\/li>\n\n\n\n<li><strong>Omni-Channel on Mobile<\/strong>\u306f\u30012024\u5e74\u590f\u306b\u30d9\u30fc\u30bf\u7248\u3092\u63d0\u4f9b\u958b\u59cb\u30022024\u5e74\u5f8c\u534a\u306b\u3001\u3059\u3079\u3066\u306e\u30c7\u30b8\u30bf\u30eb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30c1\u30e3\u30cd\u30eb\u3067\u4e00\u822c\u63d0\u4f9b\u958b\u59cb\u4e88\u5b9a\u3002<\/li>\n\n\n\n<li><strong>Bring Your Own Channel<\/strong>\u306f\u30012024\u5e74\u590f\u306b\u4e00\u822c\u63d0\u4f9b\u958b\u59cb\u4e88\u5b9a\u3002<\/li>\n\n\n\n<li><strong>LINE<\/strong>\u306e\u30b5\u30dd\u30fc\u30c8\u306f\u30012024\u5e74\u5f8c\u534a\u306b\u4e00\u822c\u63d0\u4f9b\u958b\u59cb\u4e88\u5b9a\u3002<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-\u8a73\u7d30\u60c5\u5831\"><strong><strong>\u8a73\u7d30\u60c5\u5831<\/strong><\/strong>\uff1a<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Digital Engagement\u306e\u8a73\u7d30\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/service\/digital-customer-engagement-platform\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089<\/a>\u3002<\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/uk\/resources\/customer-stories\/heathrow-personalisation-digital-revenue\/#step1\" target=\"_blank\" rel=\"noreferrer noopener\">\u30d2\u30fc\u30b9\u30ed\u30fc\u7a7a\u6e2f<\/a>\u3001<a href=\"https:\/\/www.salesforce.com\/customer-stories\/penfed-ai-omni-channel-support\/\" target=\"_blank\" rel=\"noreferrer noopener\">PenFed<\/a>\u3001<a href=\"https:\/\/www.salesforce.com\/customer-stories\/gucci-ai-amplifies-client-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">Gucci<\/a>\u306a\u3069\u306e\u9867\u5ba2\u306e\u30c7\u30b8\u30bf\u30eb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6d3b\u7528\u4e8b\u4f8b\u306f\u3001\u305d\u308c\u305e\u308c\u306e\u30ea\u30f3\u30af\uff08\u82f1\u8a9e\uff09\u304b\u3089\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/li>\n\n\n\n<li>Unified Conversations for WhatsApp\u3067\u30b5\u30fc\u30d3\u30b9\u3068\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u4f1a\u8a71\u3092\u3072\u3068\u3064\u306eWhatsApp\u756a\u53f7\u3067\u63d0\u4f9b\u3059\u308b\u65b9\u6cd5\u306f<a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2024\/04\/09\/unified-conversations-for-whatsapp-news\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089<\/a>\uff08\u82f1\u8a9e\uff09\u3002<\/li>\n\n\n\n<li>\u6700\u65b0\u306e\u30c8\u30ec\u30f3\u30c9\u3068\u30a4\u30f3\u30b5\u30a4\u30c8\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/resources\/articles\/state-of-service-inside-customer-service-trends\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089<\/a>\uff08\u82f1\u8a9e\uff09\u3002<\/li>\n\n\n\n<li>Service Cloud\u306e\u9867\u5ba2\u304c 125%\u306eROI\u3092\u3069\u306e\u3088\u3046\u306b\u9054\u6210\u3057\u305f\u304b\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/form\/service-cloud\/2024-forrester-tei-report\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089<\/a>\uff08\u82f1\u8a9e\uff09\u3002<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u4f1a\u8a71\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3001\u3088\u308a\u5305\u62ec\u7684\u306a\u9867\u5ba2\u50cf\u3092\u4f5c\u308b\u3053\u3068\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u3092\u9ad8\u3081\u3001\u65b0\u305f\u306a\u53ce\u76ca\u6a5f\u4f1a\u3078\u3068\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b \u203b\u672c\u8cc7\u6599\u306f2024\u5e745\u670823\u65e5\u306b\u7c73\u56fd\u3067\u767a\u8868\u3055\u308c\u305fSalesforce Expands Serv 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