{"id":8508,"date":"2024-07-18T13:00:00","date_gmt":"2024-07-18T04:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=8508"},"modified":"2024-08-07T16:14:05","modified_gmt":"2024-08-07T07:14:05","slug":"customer-service-statistics-2024jp","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/news\/stories\/customer-service-statistics-2024jp\/","title":{"rendered":"Salesforce\u3001\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6700\u65b0\u4e8b\u60c5\u300d\uff08\u7b2c6\u7248\uff09\u306e\u65e5\u672c\u8a9e\u7248\u3092\u516c\u958b"},"content":{"rendered":"\n<p>\u203b\u672c\u8a18\u4e8b\u306f2024\u5e744\u670823\u65e5\u306b\u7c73\u56fd\u3067\u516c\u958b\u3055\u308c\u305f<a href=\"https:\/\/www.salesforce.com\/news\/stories\/customer-service-statistics-2024\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Report: Teams Tap AI and Data to Drive Revenue as Service Expectations Rise<\/a>\u3092\u5143\u306b\u3001\u65e5\u672c\u8a9e\u7248\u306e\u30ec\u30dd\u30fc\u30c8\u5b8c\u6210\u3092\u53d7\u3051\u3001\u65e5\u672c\u5411\u3051\u306b\u5185\u5bb9\u3092\u52a0\u7b46\u30fb\u518d\u7de8\u96c6\u3057\u305f\u3082\u306e\u3067\u3059\u3002\u672c\u8a18\u4e8b\u306e\u6b63\u5f0f\u8a00\u8a9e\u306f\u82f1\u8a9e\u3067\u3042\u308a\u3001\u305d\u306e\u5185\u5bb9\u304a\u3088\u3073\u89e3\u91c8\u306b\u3064\u3044\u3066\u306f\u82f1\u8a9e\u304c\u512a\u5148\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>\u682a\u5f0f\u4f1a\u793e\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\uff08\u4ee3\u8868\u53d6\u7de0\u5f79\u4f1a\u9577\u517c\u793e\u9577 \u5c0f\u51fa \u4f38\u4e00\u3001\u4ee5\u4e0b Salesforce\uff09\u306f\u672c\u65e5\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u6700\u65b0\u30c8\u30ec\u30f3\u30c9\u3068\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u307e\u3068\u3081\u305f\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6700\u65b0\u4e8b\u60c5\u300d\uff08\u7b2c6\u7248\uff09\u306e\u65e5\u672c\u8a9e\u7248\u3092\u516c\u958b\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u672c\u30ec\u30dd\u30fc\u30c8\u306f\u3001\u4e16\u754c30\u30f5\u56fd\u306e5,500 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srcset=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_2.png 1168w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_2.png?w=300&amp;h=126 300w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_2.png?w=768&amp;h=324 768w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_2.png?w=1024&amp;h=431 1024w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_2.png?w=264&amp;h=111 264w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_2.png?w=500&amp;h=211 500w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_2.png?w=678&amp;h=286 678w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_2.png?w=150&amp;h=63 150w, 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data-modal-id=\"8518-modal\"><span class=\"screen-reader-text\">\u30a4\u30e1\u30fc\u30b8\u30e2\u30fc\u30c0\u30eb\u3092\u958b\u304f<\/span><img loading=\"lazy\" decoding=\"async\" width=\"998\" height=\"966\" src=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_3.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-8518\" style=\"width:670px;height:auto\" srcset=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_3.png 998w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_3.png?w=300&amp;h=290 300w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_3.png?w=768&amp;h=743 768w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_3.png?w=264&amp;h=256 264w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_3.png?w=377&amp;h=365 377w, 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aria-label=\"\u3053\u306e\u753b\u50cf\u30c0\u30a4\u30a2\u30ed\u30b0\u30a6\u30a3\u30f3\u30c9\u30a6\u3092\u9589\u3058\u308b\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"998\" height=\"966\" src=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_3.png?strip=all&#038;quality=95\" alt=\"\" class=\"wp-image-8518\" style=\"width:670px;height:auto\" srcset=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_3.png 998w, 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class=\"wp-element-caption\">\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u306b\u3088\u308b\u56de\u7b54\u4e8b\u4f8b\u3068\u5272\u5408\uff08\u4e16\u754c30\u30f5\u56fd\u306e\u8abf\u67fb\u7d50\u679c\uff09<\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u308b\u30c7\u30fc\u30bf\u6a5f\u80fd\u306e\u5f37\u5316\uff1a<\/strong>\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u3067\u306f\u3001\u30d2\u30e5\u30fc\u30de\u30f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068AI\u30b7\u30b9\u30c6\u30e0\u3092\u5f37\u5316\u3059\u308b\u305f\u3081\u306b\u3001\u30c7\u30fc\u30bf\u7d71\u5408\u306e\u53d6\u308a\u7d44\u307f\u3092\u5f37\u5316\u3057\u3066\u3044\u307e\u3059\u3002\n<ul 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loading=\"lazy\" decoding=\"async\" height=\"512\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_4.png?w=1024\" alt=\"\" class=\"wp-image-8519\" style=\"width:672px;height:auto\" srcset=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_4.png 1300w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_4.png?w=300&amp;h=150 300w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_4.png?w=768&amp;h=384 768w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_4.png?w=1024&amp;h=512 1024w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_4.png?w=264&amp;h=132 264w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_4.png?w=500&amp;h=250 500w, 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25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1300\" height=\"650\" src=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_4.png?w=1024\" alt=\"\" class=\"wp-image-8519\" style=\"width:672px;height:auto\" srcset=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_4.png 1300w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_4.png?w=300&amp;h=150 300w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_4.png?w=768&amp;h=384 768w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_4.png?w=1024&amp;h=512 1024w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_4.png?w=264&amp;h=132 264w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_4.png?w=500&amp;h=250 500w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_4.png?w=678&amp;h=339 678w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_4.png?w=150&amp;h=75 150w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_4.png?w=386&amp;h=193 386w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/jp_g_4.png?w=1218&amp;h=609 1218w\" sizes=\"auto, (max-width: 1300px) 100vw, 1300px\" \/><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<p>Salesforce Service Cloud \u62c5\u5f53EVP \u517c GM\u3001\u30ad\u30b7\u30e3\u30f3\u30fb\u30c1\u30a7\u30bf\u30f3\uff08Kishan 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id=\"h-\u8abf\u67fb\u65b9\u6cd5\"><strong>\u8abf\u67fb\u65b9\u6cd5<\/strong>\uff1a<\/h4>\n\n\n\n<p>\u672c\u30ec\u30dd\u30fc\u30c8\u306e\u30c7\u30fc\u30bf\u306f\u30012023\u5e7412\u67088\u65e5\u304b\u30892024\u5e741\u670822\u65e5\u306b\u304b\u3051\u3066\u30015,500\u4eba\u4ee5\u4e0a\u306e\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u3092\u5bfe\u8c61\u3068\u3057\u305f\u4e8c\u91cd\u533f\u540d\u6cd5\u306b\u3088\u308a\u5b9f\u65bd\u3057\u305f\u8abf\u67fb\u7d50\u679c\u306b\u57fa\u3065\u3044\u3066\u3044\u307e\u3059\u3002\u672c\u30ec\u30dd\u30fc\u30c8\u306e\u56de\u7b54\u8005\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3001\u30e2\u30d0\u30a4\u30eb\u30ef\u30fc\u30ab\u30fc\u3001\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\/\u30c7\u30a3\u30ec\u30af\u30bf\u30fc\u3001\u30b5\u30fc\u30d3\u30b9\u30ea\u30fc\u30c0\u30fc\/\u30b5\u30fc\u30d3\u30b9\u8cac\u4efb\u8005\u306a\u3069\u306e\u5f79\u8077\u306b\u5c31\u3044\u3066\u304a\u308a\u3001\u5bfe\u8c61\u306f30\u30f5\u56fd\u3067\u3059\u3002\u305d\u306e\u4ed6\u306e\u8abf\u67fb\u65b9\u6cd5\u304a\u3088\u3073\u8abf\u67fb\u4eba\u53e3\u7d71\u8a08\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/service\/6th-state-of-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u672c\u30ec\u30dd\u30fc\u30c8<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-\u8a73\u7d30\u60c5\u5831\"><strong>\u8a73\u7d30\u60c5\u5831<\/strong>\uff1a<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6700\u65b0\u4e8b\u60c5\u300d\u65e5\u672c\u8a9e\u7248\u30ec\u30dd\u30fc\u30c8\uff08\u7b2c6\u7248\uff09\u306f<a href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/service\/6th-state-of-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089<\/a>\u304b\u3089\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Salesforce\u306b\u3064\u3044\u3066<\/strong><br>Salesforce\u306f#1 AI CRM\u3067\u3059\u3002CRM\uff08\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff09+ AI + \u30c7\u30fc\u30bf + \u4fe1\u983c\u3092 Einstein 1\u3068\u3044\u3046\u4e00\u3064\u306e\u7d71\u5408\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u5b9f\u73fe\u3059\u308b\u3053\u3068\u3067\u3001\u5168\u304f\u65b0\u3057\u3044\u65b9\u6cd5\u3067\u9867\u5ba2\u3068\u3064\u306a\u304c\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002Salesforce\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001<a href=\"http:\/\/salesforce.com\/jp\">salesforce.com\/jp<\/a>\u00a0\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p>\u672c\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9\u3084\u305d\u306e\u4ed6\u306e\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9\u3001\u307e\u305f\u306f\u516c\u5f0f\u306b\u8a00\u53ca\u3055\u308c\u3066\u3044\u308b\u672a\u63d0\u4f9b\u306e\u30b5\u30fc\u30d3\u30b9\u3084\u6a5f\u80fd\u306f\u73fe\u5728\u5229\u7528\u3067\u304d\u306a\u3044\u3082\u306e\u3067\u3042\u308a\u3001\u4e88\u5b9a\u901a\u308a\u306b\u3001\u307e\u305f\u306f\u5168\u304f\u63d0\u4f9b\u3055\u308c\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u304a\u5ba2\u69d8\u306f\u3001\u73fe\u5728\u5229\u7528\u53ef\u80fd\u306a\u6a5f\u80fd\u306b\u57fa\u3065\u3044\u3066\u8cfc\u5165\u3092\u3054\u5224\u65ad\u304f\u3060\u3055\u3044\u307e\u3059\u3088\u3046\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u203b\u672c\u8a18\u4e8b\u306f2024\u5e744\u670823\u65e5\u306b\u7c73\u56fd\u3067\u516c\u958b\u3055\u308c\u305fSalesforce Report: Teams Tap AI and Data to Drive Revenue as Service Expectations Rise [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":8710,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[12621],"sf_theme":[12247],"sf_topic":[1737,12258],"sf_product":[1772],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[12286],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-8508","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-report","sf_theme-artificial-intelligence","sf_topic-artificial-intelligence","sf_topic-data","sf_product-service-cloud","sf_location-apac"],"yoast_head":"<!-- This site is optimized with the 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