{"id":8713,"date":"2024-08-09T10:41:45","date_gmt":"2024-08-09T01:41:45","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=8713"},"modified":"2024-08-09T13:01:14","modified_gmt":"2024-08-09T04:01:14","slug":"service-cloud-tools","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/news\/stories\/service-cloud-tools\/","title":{"rendered":"Salesforce\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u751f\u7523\u6027\u5411\u4e0a\u3068\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3059\u308b\u65b0\u3057\u3044Service Cloud\u6a5f\u80fd\u3092\u767a\u8868"},"content":{"rendered":"\n<p>\u203b\u672c\u8a18\u4e8b\u306f2024\u5e747\u670815\u65e5\u306b\u7c73\u56fd\u3067\u516c\u958b\u3055\u308c\u305f<a href=\"https:\/\/www.salesforce.com\/news\/stories\/service-cloud-tools\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Introduces New Service Cloud Tools to Help Teams Increase Agent Productivity and Serve Customers Even Better<\/a>\u306e\u6284\u8a33\u3067\u3059\u3002\u672c\u8a18\u4e8b\u306e\u6b63\u5f0f\u8a00\u8a9e\u306f\u82f1\u8a9e\u3067\u3042\u308a\u3001\u305d\u306e\u5185\u5bb9\u304a\u3088\u3073\u89e3\u91c8\u306b\u3064\u3044\u3066\u306f\u82f1\u8a9e\u304c\u512a\u5148\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Salesforce\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/service\/?d=cta-body-promo-8\">Service Cloud<\/a>\u306e\u9867\u5ba2\u5411\u3051\u306b\u3001\u5373\u6642\u5229\u7528\u53ef\u80fd\u306a\u30b5\u30fc\u30d3\u30b9\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u3001\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u3001\u304a\u3088\u3073\u6700\u65b0\u306e\u30a2\u30d7\u30ea\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u5f93\u6765\u3088\u308a\u3082\u8fc5\u901f\u306b\u30b1\u30fc\u30b9\u3092\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u4f01\u696d\u306f\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u3092\u5bb9\u6613\u306b\u62e1\u5145\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<br><br><strong>\u91cd\u8981\u306a\u7406\u7531\uff1a<\/strong> \u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e<a href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/service\/6th-state-of-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">69%<\/a>\u306f\u3001\u30b9\u30d4\u30fc\u30c9\u3068\u54c1\u8cea\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u3068\u308b\u3053\u3068\u304c\u8ab2\u984c\u3067\u3042\u308b\u3068\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002 \u307e\u305f\u3001\u4f01\u696d\u306f\u3001\u30b1\u30fc\u30b9\u91cf\u306e\u5897\u52a0\u3084\u8907\u96d1\u306a\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u3001\u54c1\u8cea\u3092\u4fdd\u3061\u306a\u304c\u3089\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u3088\u308a\u52b9\u7387\u7684\u306b\u4f5c\u696d\u3067\u304d\u308b\u30c4\u30fc\u30eb\u3092\u5fc5\u8981\u3068\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tSalesforce Service Cloud\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p>Einstein 1 Platform\u4e0a\u306b\u69cb\u7bc9\u3055\u308c\u305f Service Cloud\u3067\u3001\u304a\u5ba2\u69d8\u3068\u306e\u3042\u3089\u3086\u308b\u63a5\u70b9\u306b\u4fa1\u5024\u3092\u63d0\u4f9b\u3002<\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/service\/?d=cta-body-promo-8\" target=\"_blank\">\n\t\t\t\t<span>\u3055\u3089\u306b\u8a73\u3057\u304f\u898b\u308b\uff08\u82f1\u8a9e\uff09<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/jp\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/jp\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/jp\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"\u30a4\u30e9\u30b9\u30c8\uff1a einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p><strong>\u88fd\u54c1\u306e\u7279\u5fb4: <\/strong>\u3059\u3079\u3066\u306eService Cloud\u306e\u9867\u5ba2\u306f\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u81ea\u52d5\u5316\u3057\u3001\u3088\u308a\u826f\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u5927\u898f\u6a21\u306b\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u3001\u9069\u5207\u306a\u88fd\u54c1\u6a5f\u80fd\u3092\u63a2\u3059\u306e\u306b\u5f79\u7acb\u3064\u4e00\u9023\u306e\u52b9\u7387\u5316\u30c4\u30fc\u30eb\u3092\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002 \u3053\u308c\u3089\u306e\u5373\u6642\u5229\u7528\u53ef\u80fd\u306a\u6a5f\u80fd\u306b\u3088\u308a\u3001\u9867\u5ba2\u306fService Cloud\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3057\u3001Salesforce\u3078\u306e\u6295\u8cc7\u53ce\u76ca\u7387\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<br><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Service Cloud\u306e\u30b5\u30fc\u30d3\u30b9\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u7fa4<\/strong>\uff1a\u30b5\u30fc\u30d3\u30b9\u30b3\u30f3\u30bd\u30fc\u30eb\u306b\u306f\u3001\u672c\u4eba\u78ba\u8a8d\u3084\u30a2\u30af\u30b7\u30e7\u30f3\u30e9\u30f3\u30c1\u30e3\u30fc\u3001 \u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30bf\u30a4\u30e0\u30e9\u30a4\u30f3\u306a\u3069\u306e\u65b0\u3057\u3044\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u304c\u8ffd\u52a0\u3055\u308c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u304a\u5ba2\u69d8\u306e\u554f\u984c\u3092\u8fc5\u901f\u306b\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002 \u4f8b\u3048\u3070\u3001\u30db\u30b9\u30d4\u30bf\u30ea\u30c6\u30a3\u696d\u754c\u306e\u304a\u5ba2\u69d8\u304c\u65c5\u884c\u65e5\u3092\u5909\u66f4\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u5834\u5408\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u672c\u4eba\u78ba\u8a8d\u30d5\u30ed\u30fc\u3092\u8d77\u52d5\u3057\u3066\u672c\u4eba\u78ba\u8a8d\u3092\u6b63\u78ba\u306b\u884c\u3044\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30bf\u30a4\u30e0\u30e9\u30a4\u30f3\u3092\u30c1\u30a7\u30c3\u30af\u3057\u3066\u3001\u304a\u5ba2\u69d8\u304c\u3059\u3067\u306b\u65c5\u884c\u65e5\u3092\u5909\u66f4\u3057\u3088\u3046\u3068\u3057\u3066\u3044\u306a\u3044\u304b\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002\u5909\u66f4\u3057\u3066\u3044\u306a\u3044\u5834\u5408\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u30a2\u30af\u30b7\u30e7\u30f3\u30e9\u30f3\u30c1\u30e3\u30fc\u3092\u4f7f\u7528\u3057\u3066\u3001\u65e5\u4ed8\u5909\u66f4\u30d5\u30ed\u30fc\u3092\u5373\u5ea7\u306b\u8d77\u52d5\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>Service Cloud\u306e\u30d3\u30b8\u30cd\u30b9\u30eb\u30fc\u30eb\u30a8\u30f3\u30b8\u30f3<\/strong>\uff1a\u30d3\u30b8\u30cd\u30b9\u30eb\u30fc\u30eb \u30a8\u30f3\u30b8\u30f3\uff08BRE\uff09\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u7d44\u7e54\u304c\u610f\u601d\u6c7a\u5b9a\u3092\u3088\u308a\u8fc5\u901f\u306b\u81ea\u52d5\u5316\u3057\u3001\u7d4c\u6e08\u7684\u304a\u3088\u3073\u6280\u8853\u7684\u306a\u5909\u5316\u306b\u5bb9\u6613\u306b\u5bfe\u5fdc\u3057\u3001\u3088\u308a\u4fca\u654f\u306b\u884c\u52d5\u3067\u304d\u308b\u3088\u3046\u306b\u652f\u63f4\u3057\u307e\u3059\u3002 \u30d3\u30b8\u30cd\u30b9\u30e6\u30fc\u30b6\u30fc\u3084\u7ba1\u7406\u8005\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u30eb\u30fc\u30eb\uff08\u7d44\u7e54\u306e\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u3084\u30d7\u30ed\u30bb\u30b9\u306b\u6cbf\u3063\u305f\u3001\u30b7\u30b9\u30c6\u30e0\u304c\u5f93\u3046\u3079\u304d\u5177\u4f53\u7684\u306a\u6307\u793a\uff09\u3092\u30b3\u30fc\u30c9\u30d3\u30eb\u30c0\u30fc\u306a\u3057\u3067\u7c21\u5358\u306b\u8a2d\u8a08\u30fb\u66f4\u65b0\u3067\u304d\u3001IT \u90e8\u9580\u306e\u624b\u3092\u501f\u308a\u305a\u306b\u65e2\u5b58\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u305d\u308c\u3089\u306e\u30eb\u30fc\u30eb\u3092\u7d44\u307f\u8fbc\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 \u305f\u3068\u3048\u3070\u3001\u3042\u308b\u9280\u884c\u3067\u306f\u3001BRE\u3092\u4f7f\u7528\u3057\u3066\u8907\u96d1\u306a\u30b1\u30fc\u30b9\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u884c\u3044\u3001\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306e\u30b5\u30a4\u30ba\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u7dca\u6025\u5ea6\u3001\u53e3\u5ea7\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u306a\u3069\u306b\u57fa\u3065\u3044\u3066\u3001\u5bcc\u88d5\u5c64\u306e\u304a\u5ba2\u69d8\u3092\u81ea\u52d5\u7684\u306b\u30d7\u30ec\u30df\u30a2\u30e0\u30b5\u30dd\u30fc\u30c8\u30ad\u30e5\u30fc\u306b\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>My Service Journey:<\/strong> \u300cMy Service Journey\u300d\u306fSalesforce\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u30e9\u30f3\u30c1\u30e3\u30fc\u5185\u306e\u30a2\u30d7\u30ea\u3067\u3001\u9867\u5ba2\u306e\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306b\u6cbf\u3063\u305f\u65b0\u3057\u3044\u88fd\u54c1\u6a5f\u80fd\u3078\u8a98\u5c0e\u3057\u307e\u3059\u3002 \u5404\u6a5f\u80fd\u306b\u306f\u3001\u8a73\u7d30\u306a\u5c0e\u5165\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3068\u3001\u5c0e\u5165\u5f8c\u306b\u7ba1\u7406\u3059\u3079\u304d\u4e3b\u8981\u30e1\u30c8\u30ea\u30af\u30b9\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002 \u305f\u3068\u3048\u3070\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30b3\u30f3\u30bd\u30fc\u30eb\u5185\u306e\u751f\u7523\u6027\u306e\u5411\u4e0a\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u308b\u5c0f\u58f2\u4f01\u696d\u306f\u3001\u300c\u751f\u7523\u6027\u306e\u5411\u4e0a\u300d\u30d5\u30a3\u30eb\u30bf\u3092\u9078\u629e\u3059\u308b\u3053\u3068\u3067\u3001\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306b\u6cbf\u3063\u305fService Cloud\u6a5f\u80fd\u3068\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3092\u898b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p><strong>Salesforce\u306e\u8996\u70b9<\/strong>\uff1a\u300c\u3059\u3079\u3066\u306e\u30b5\u30fc\u30d3\u30b9\u30ea\u30fc\u30c0\u30fc\u306f\u3001\u696d\u52d9\u306e\u52b9\u7387\u5316\u3092\u63a8\u9032\u3057\u3001\u30c1\u30fc\u30e0\u306e\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002Salesforce\u306e\u65b0\u3057\u3044\u52b9\u7387\u5316\u30c4\u30fc\u30eb\u306b\u3088\u308a\u3001\u3055\u307e\u3056\u307e\u306a\u696d\u7a2e\u306e\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u304c\u3001Service Cloud\u3078\u306e\u6295\u8cc7\u304b\u3089\u3088\u308a\u591a\u304f\u306e\u6210\u679c\u3092\u5f97\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002 \u3053\u308c\u306b\u3088\u308a\u3001\u6700\u7d42\u7684\u306b\u306f\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306e\u751f\u7523\u6027\u304c\u5411\u4e0a\u3057\u3001\u304a\u5ba2\u69d8\u306b\u3088\u308a\u8fc5\u901f\u306b\u8cea\u306e\u9ad8\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u300dSalesforce Service Cloud EVP \u517c GM\u3001\u30ad\u30b7\u30e3\u30f3\u30fb\u30c1\u30a7\u30bf\u30f3\uff08Kishan Chetan\uff09<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>\u3059\u3079\u3066\u306e\u30b5\u30fc\u30d3\u30b9 \u30ea\u30fc\u30c0\u30fc\u306f\u3001\u696d\u52d9\u306e\u52b9\u7387\u5316\u3092\u63a8\u9032\u3057\u3001\u30c1\u30fc\u30e0\u306e\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002<\/strong><\/p>\n<cite>Salesforce Service Cloud EVP \u517c GM\u3001\u30ad\u30b7\u30e3\u30f3\u30fb\u30c1\u30a7\u30bf\u30f3\uff08Kishan Chetan\uff09\u00a0<\/cite><\/blockquote>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-\u30af\u30c3\u30af\u30d5\u30a1\u30af\u30c8\"><strong>\u30af\u30c3\u30af\u30d5\u30a1\u30af\u30c8<\/strong>\uff1a<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/jp\/service\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Service Cloud<\/a>\u307e\u305f\u306f<a href=\"https:\/\/www.salesforce.com\/jp\/sales\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Sales Cloud<\/a>\u3092\u5229\u7528\u3057\u3066\u3044\u308bSalesforce\u306e\u9867\u5ba2\u306f\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u30e9\u30f3\u30c1\u30e3\u30fc\u3067My Service Journey\u3092\u691c\u7d22\u3059\u308b\u3053\u3068\u3067\u3001\u7121\u6599\u3067\u30aa\u30fc\u30d7\u30f3\u30d9\u30fc\u30bf\u306b\u53c2\u52a0\u3067\u304d\u307e\u3059\uff08\u82f1\u8a9e\u74b0\u5883\u306e\u307f\u3001Starter \u3092\u9664\u304f\uff09\u3002<\/li>\n\n\n\n<li>Service Cloud\u306e\u30b5\u30fc\u30d3\u30b9\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u7fa4\u306f\u3001Service Cloud\u306e\u3059\u3079\u3066\u306e\u30a8\u30c7\u30a3\u30b7\u30e7\u30f3\u3067\u672c\u65e5\u304b\u3089\u4e00\u822c\u306b\u5229\u7528\u3067\u304d\u307e\u3059\uff08Starter \u3092\u9664\u304f\uff09\u3002\u30b5\u30fc\u30d3\u30b9\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u6a5f\u80fd\u7fa4\u3092Service Cloud\u3067\u5229\u7528\u3059\u308b\u306b\u306f\u3001\u6a29\u9650\u30bb\u30c3\u30c8\u3092\u5272\u308a\u5f53\u3066\u3001Lighting\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u30d3\u30eb\u30c0\u30fc\u3092\u4f7f\u7528\u3057\u3066\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u3092\u8ffd\u52a0\u3059\u308b\u3060\u3051\u3067\u3059\u3002<\/li>\n\n\n\n<li>\u30d3\u30b8\u30cd\u30b9\u30eb\u30fc\u30eb\u30a8\u30f3\u30b8\u30f3\u306f\u901a\u5e38\u3001\u3069\u306eService Cloud\u30a8\u30c7\u30a3\u30b7\u30e7\u30f3\u3067\u3082\u5229\u7528\u3067\u304d\u307e\u3059\uff08Starter \u3092\u9664\u304f\uff09\u3002 \u5229\u7528\u958b\u59cb\u3059\u308b\u306b\u306f\u3001\u7ba1\u7406\u8005\u306f\u30d3\u30b8\u30cd\u30b9\u30eb\u30fc\u30eb\u30a8\u30f3\u30b8\u30f3\u6a29\u9650\u30bb\u30c3\u30c8\u3092\u6709\u52b9\u306b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">\u95a2\u9023\u8a18\u4e8b<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"11811\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2025\/10\/01\/tsa-customer-news\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/09\/TOP0918.jpg?w=1024\" class=\"content-card__image\" alt=\"TOP\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/09\/TOP0918.jpg 1200w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/09\/TOP0918.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/09\/TOP0918.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/09\/TOP0918.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/09\/TOP0918.jpg?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/09\/TOP0918.jpg?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/09\/TOP0918.jpg?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/09\/TOP0918.jpg?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/09\/TOP0918.jpg?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/09\/TOP0918.jpg?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2025\/10\/01\/tsa-customer-news\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tTSA\u30b0\u30eb\u30fc\u30d7\u3001\u793e\u5185\u306e\u60c5\u5831\u6d41\u901a\u6539\u9769\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081Slack\u3092\u5168\u793e\u5c0e\u5165\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t5\u5206 (\u8aad\u307f\u7d42\u308f\u308b\u307e\u3067)\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"11779\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2025\/09\/17\/fujitsu-customer-news-2\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/09\/TOP0916.jpg?w=1024\" class=\"content-card__image\" alt=\"TOP\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/09\/TOP0916.jpg 1200w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/09\/TOP0916.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/09\/TOP0916.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/09\/TOP0916.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/09\/TOP0916.jpg?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/09\/TOP0916.jpg?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/09\/TOP0916.jpg?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/09\/TOP0916.jpg?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/09\/TOP0916.jpg?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2025\/09\/TOP0916.jpg?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2025\/09\/17\/fujitsu-customer-news-2\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\u5bcc\u58eb\u901a\u306eSalesforce\u30b5\u30dd\u30fc\u30c8\u30c7\u30b9\u30af\u306bMarketing Cloud Next\u3092\u5c0e\u5165\u3000AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5f93\u696d\u54e1\u4f53\u9a13\u3068\u9867\u5ba2\u4f53\u9a13\u306e\u9769\u65b0\u3092\u53ef\u80fd\u306b\u3059\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c6\u30a3\u30c3\u30af\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u5b9f\u73fe\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t7\u5206 (\u8aad\u307f\u7d42\u308f\u308b\u307e\u3067)\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/jp\/news\/wp-json\/wp\/v2\/posts\/8713\/page\/2\/?bc=OTH#section-title\">\n\t\t\t\u65e5\u4ed8\u9806\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-\u3055\u3089\u306b\u8a73\u3057\u304f\u77e5\u308b\"><strong>\u3055\u3089\u306b\u8a73\u3057\u304f\u77e5\u308b<\/strong>\uff1a<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u3053\u308c\u30893\u3064\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u969b\u306b\u3054\u89a7\u3044\u305f\u3060\u3051\u308b\u6700\u65b0\u306e\u30a6\u30a7\u30d3\u30ca\u30fc\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/form\/events\/webinars\/form-rss\/4624864\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089<\/a>\uff08\u82f1\u8a9e\uff09\u3002<\/li>\n\n\n\n<li>Service Cloud\u3067\u904b\u7528\u52b9\u7387\u3092\u9ad8\u3081\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/service\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089<\/a>\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u3053\u3053\u3067\u8a00\u53ca\u3055\u308c\u305f\u672a\u63d0\u4f9b\u306e\u30b5\u30fc\u30d3\u30b9\u3084\u6a5f\u80fd\u306f\u3001\u73fe\u5728\u5229\u7528\u3067\u304d\u306a\u3044\u3082\u306e\u3067\u3042\u308a\u3001\u4e88\u5b9a\u901a\u308a\u306b\u3001\u307e\u305f\u306f\u5168\u304f\u63d0\u4f9b\u3055\u308c\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u304a\u5ba2\u69d8\u306f\u3001\u73fe\u5728\u5229\u7528\u53ef\u80fd\u306a\u6a5f\u80fd\u306b\u57fa\u3065\u3044\u3066\u8cfc\u5165\u3092\u3054\u5224\u65ad\u304f\u3060\u3055\u3044\u307e\u3059\u3088\u3046\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u203b\u672c\u8a18\u4e8b\u306f2024\u5e747\u670815\u65e5\u306b\u7c73\u56fd\u3067\u516c\u958b\u3055\u308c\u305fSalesforce Introduces New Service Cloud Tools to Help Teams Increase Agent Productivit [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":8712,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[1],"tags":[],"sf_content_type":[1727],"sf_theme":[1912],"sf_topic":[2498],"sf_product":[1772],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[12286],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-8713","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-news-announcements-product","sf_theme-digital-transformation","sf_topic-automation","sf_product-service-cloud","sf_location-apac"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u751f\u7523\u6027\u5411\u4e0a\u3068\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3059\u308b\u65b0\u3057\u3044Service Cloud\u6a5f\u80fd\u3092\u767a\u8868 - Salesforce<\/title>\n<meta name=\"description\" content=\"\u203b\u672c\u8a18\u4e8b\u306f2024\u5e747\u670815\u65e5\u306b\u7c73\u56fd\u3067\u516c\u958b\u3055\u308c\u305fSalesforce Introduces New Service Cloud Tools to Help Salesforce\u306f\u3001Service Cloud\u306e\u5373\u6642\u5229\u7528\u53ef\u80fd\u306a\u30b5\u30fc\u30d3\u30b9\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u3001\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u3001\u304a\u3088\u3073\u6700\u65b0\u306e\u30a2\u30d7\u30ea\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/jp\/news\/stories\/service-cloud-tools\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u751f\u7523\u6027\u5411\u4e0a\u3068\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3059\u308b\u65b0\u3057\u3044Service Cloud\u6a5f\u80fd\u3092\u767a\u8868\" \/>\n<meta property=\"og:description\" content=\"\u203b\u672c\u8a18\u4e8b\u306f2024\u5e747\u670815\u65e5\u306b\u7c73\u56fd\u3067\u516c\u958b\u3055\u308c\u305fSalesforce Introduces New Service Cloud Tools to Help Salesforce\u306f\u3001Service Cloud\u306e\u5373\u6642\u5229\u7528\u53ef\u80fd\u306a\u30b5\u30fc\u30d3\u30b9\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u3001\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u3001\u304a\u3088\u3073\u6700\u65b0\u306e\u30a2\u30d7\u30ea\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/jp\/news\/stories\/service-cloud-tools\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/salesforce\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-08-09T01:41:45+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-09T04:01:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/Salesforce-Introduces-New-Service-Cloud-Tools-to-Help-Service-Teams-Increase-Agent-Productivity-and-Serve-Customers-Even-Better.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:site\" content=\"@salesforcenews\" \/>\n<meta name=\"twitter:label1\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data1\" content=\"7\u5206\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/news\/stories\/service-cloud-tools\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/news\/stories\/service-cloud-tools\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"Salesforce\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u751f\u7523\u6027\u5411\u4e0a\u3068\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3059\u308b\u65b0\u3057\u3044Service Cloud\u6a5f\u80fd\u3092\u767a\u8868\",\"datePublished\":\"2024-08-09T01:41:45+00:00\",\"dateModified\":\"2024-08-09T04:01:14+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/news\/stories\/service-cloud-tools\/\"},\"wordCount\":84,\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/news\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/news\/stories\/service-cloud-tools\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/Salesforce-Introduces-New-Service-Cloud-Tools-to-Help-Service-Teams-Increase-Agent-Productivity-and-Serve-Customers-Even-Better.png\",\"articleSection\":[\"Uncategorized\"],\"inLanguage\":\"ja\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/news\/stories\/service-cloud-tools\/\",\"url\":\"https:\/\/www.salesforce.com\/jp\/news\/stories\/service-cloud-tools\/\",\"name\":\"Salesforce\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u751f\u7523\u6027\u5411\u4e0a\u3068\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3059\u308b\u65b0\u3057\u3044Service Cloud\u6a5f\u80fd\u3092\u767a\u8868 - Salesforce\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/news\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/news\/stories\/service-cloud-tools\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/news\/stories\/service-cloud-tools\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/Salesforce-Introduces-New-Service-Cloud-Tools-to-Help-Service-Teams-Increase-Agent-Productivity-and-Serve-Customers-Even-Better.png\",\"datePublished\":\"2024-08-09T01:41:45+00:00\",\"dateModified\":\"2024-08-09T04:01:14+00:00\",\"description\":\"\u203b\u672c\u8a18\u4e8b\u306f2024\u5e747\u670815\u65e5\u306b\u7c73\u56fd\u3067\u516c\u958b\u3055\u308c\u305fSalesforce Introduces New Service Cloud Tools to Help Salesforce\u306f\u3001Service Cloud\u306e\u5373\u6642\u5229\u7528\u53ef\u80fd\u306a\u30b5\u30fc\u30d3\u30b9\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u3001\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u3001\u304a\u3088\u3073\u6700\u65b0\u306e\u30a2\u30d7\u30ea\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\",\"breadcrumb\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/news\/stories\/service-cloud-tools\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.salesforce.com\/jp\/news\/stories\/service-cloud-tools\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/news\/stories\/service-cloud-tools\/#primaryimage\",\"url\":\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/Salesforce-Introduces-New-Service-Cloud-Tools-to-Help-Service-Teams-Increase-Agent-Productivity-and-Serve-Customers-Even-Better.png\",\"contentUrl\":\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/Salesforce-Introduces-New-Service-Cloud-Tools-to-Help-Service-Teams-Increase-Agent-Productivity-and-Serve-Customers-Even-Better.png\",\"width\":1200,\"height\":675},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/news\/stories\/service-cloud-tools\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.salesforce.com\/jp\/news\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Salesforce\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u751f\u7523\u6027\u5411\u4e0a\u3068\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3059\u308b\u65b0\u3057\u3044Service Cloud\u6a5f\u80fd\u3092\u767a\u8868\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/news\/#website\",\"url\":\"https:\/\/www.salesforce.com\/jp\/news\/\",\"name\":\"Salesforce\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/news\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.salesforce.com\/jp\/news\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ja\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/news\/#organization\",\"name\":\"Salesforce\",\"url\":\"https:\/\/www.salesforce.com\/jp\/news\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/www.salesforce.com\/jp\/news\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/04\/Salesforce-logo.jpg\",\"contentUrl\":\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/04\/Salesforce-logo.jpg\",\"width\":4000,\"height\":2250,\"caption\":\"Salesforce\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/jp\/news\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/salesforce\/\",\"https:\/\/x.com\/salesforcenews\",\"https:\/\/www.linkedin.com\/company\/salesforce\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Salesforce\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u751f\u7523\u6027\u5411\u4e0a\u3068\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3059\u308b\u65b0\u3057\u3044Service Cloud\u6a5f\u80fd\u3092\u767a\u8868 - Salesforce","description":"\u203b\u672c\u8a18\u4e8b\u306f2024\u5e747\u670815\u65e5\u306b\u7c73\u56fd\u3067\u516c\u958b\u3055\u308c\u305fSalesforce Introduces New Service Cloud Tools to Help Salesforce\u306f\u3001Service Cloud\u306e\u5373\u6642\u5229\u7528\u53ef\u80fd\u306a\u30b5\u30fc\u30d3\u30b9\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u3001\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u3001\u304a\u3088\u3073\u6700\u65b0\u306e\u30a2\u30d7\u30ea\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.salesforce.com\/jp\/news\/stories\/service-cloud-tools\/","og_locale":"ja_JP","og_type":"article","og_title":"Salesforce\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u751f\u7523\u6027\u5411\u4e0a\u3068\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3059\u308b\u65b0\u3057\u3044Service Cloud\u6a5f\u80fd\u3092\u767a\u8868","og_description":"\u203b\u672c\u8a18\u4e8b\u306f2024\u5e747\u670815\u65e5\u306b\u7c73\u56fd\u3067\u516c\u958b\u3055\u308c\u305fSalesforce Introduces New Service Cloud Tools to Help Salesforce\u306f\u3001Service Cloud\u306e\u5373\u6642\u5229\u7528\u53ef\u80fd\u306a\u30b5\u30fc\u30d3\u30b9\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u3001\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u3001\u304a\u3088\u3073\u6700\u65b0\u306e\u30a2\u30d7\u30ea\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002","og_url":"https:\/\/www.salesforce.com\/jp\/news\/stories\/service-cloud-tools\/","og_site_name":"Salesforce","article_publisher":"https:\/\/www.facebook.com\/salesforce\/","article_published_time":"2024-08-09T01:41:45+00:00","article_modified_time":"2024-08-09T04:01:14+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/Salesforce-Introduces-New-Service-Cloud-Tools-to-Help-Service-Teams-Increase-Agent-Productivity-and-Serve-Customers-Even-Better.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_creator":"@salesforcenews","twitter_site":"@salesforcenews","twitter_misc":{"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"7\u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.salesforce.com\/jp\/news\/stories\/service-cloud-tools\/#article","isPartOf":{"@id":"https:\/\/www.salesforce.com\/jp\/news\/stories\/service-cloud-tools\/"},"author":{"name":"","@id":""},"headline":"Salesforce\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u751f\u7523\u6027\u5411\u4e0a\u3068\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3059\u308b\u65b0\u3057\u3044Service Cloud\u6a5f\u80fd\u3092\u767a\u8868","datePublished":"2024-08-09T01:41:45+00:00","dateModified":"2024-08-09T04:01:14+00:00","mainEntityOfPage":{"@id":"https:\/\/www.salesforce.com\/jp\/news\/stories\/service-cloud-tools\/"},"wordCount":84,"publisher":{"@id":"https:\/\/www.salesforce.com\/jp\/news\/#organization"},"image":{"@id":"https:\/\/www.salesforce.com\/jp\/news\/stories\/service-cloud-tools\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/Salesforce-Introduces-New-Service-Cloud-Tools-to-Help-Service-Teams-Increase-Agent-Productivity-and-Serve-Customers-Even-Better.png","articleSection":["Uncategorized"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/www.salesforce.com\/jp\/news\/stories\/service-cloud-tools\/","url":"https:\/\/www.salesforce.com\/jp\/news\/stories\/service-cloud-tools\/","name":"Salesforce\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u751f\u7523\u6027\u5411\u4e0a\u3068\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3059\u308b\u65b0\u3057\u3044Service Cloud\u6a5f\u80fd\u3092\u767a\u8868 - Salesforce","isPartOf":{"@id":"https:\/\/www.salesforce.com\/jp\/news\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.salesforce.com\/jp\/news\/stories\/service-cloud-tools\/#primaryimage"},"image":{"@id":"https:\/\/www.salesforce.com\/jp\/news\/stories\/service-cloud-tools\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/Salesforce-Introduces-New-Service-Cloud-Tools-to-Help-Service-Teams-Increase-Agent-Productivity-and-Serve-Customers-Even-Better.png","datePublished":"2024-08-09T01:41:45+00:00","dateModified":"2024-08-09T04:01:14+00:00","description":"\u203b\u672c\u8a18\u4e8b\u306f2024\u5e747\u670815\u65e5\u306b\u7c73\u56fd\u3067\u516c\u958b\u3055\u308c\u305fSalesforce Introduces New Service Cloud Tools to Help Salesforce\u306f\u3001Service Cloud\u306e\u5373\u6642\u5229\u7528\u53ef\u80fd\u306a\u30b5\u30fc\u30d3\u30b9\u30b3\u30f3\u30dd\u30fc\u30cd\u30f3\u30c8\u3001\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u3001\u304a\u3088\u3073\u6700\u65b0\u306e\u30a2\u30d7\u30ea\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002","breadcrumb":{"@id":"https:\/\/www.salesforce.com\/jp\/news\/stories\/service-cloud-tools\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.salesforce.com\/jp\/news\/stories\/service-cloud-tools\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.salesforce.com\/jp\/news\/stories\/service-cloud-tools\/#primaryimage","url":"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/Salesforce-Introduces-New-Service-Cloud-Tools-to-Help-Service-Teams-Increase-Agent-Productivity-and-Serve-Customers-Even-Better.png","contentUrl":"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/Salesforce-Introduces-New-Service-Cloud-Tools-to-Help-Service-Teams-Increase-Agent-Productivity-and-Serve-Customers-Even-Better.png","width":1200,"height":675},{"@type":"BreadcrumbList","@id":"https:\/\/www.salesforce.com\/jp\/news\/stories\/service-cloud-tools\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.salesforce.com\/jp\/news\/"},{"@type":"ListItem","position":2,"name":"Salesforce\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u751f\u7523\u6027\u5411\u4e0a\u3068\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3059\u308b\u65b0\u3057\u3044Service Cloud\u6a5f\u80fd\u3092\u767a\u8868"}]},{"@type":"WebSite","@id":"https:\/\/www.salesforce.com\/jp\/news\/#website","url":"https:\/\/www.salesforce.com\/jp\/news\/","name":"Salesforce","description":"","publisher":{"@id":"https:\/\/www.salesforce.com\/jp\/news\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.salesforce.com\/jp\/news\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/www.salesforce.com\/jp\/news\/#organization","name":"Salesforce","url":"https:\/\/www.salesforce.com\/jp\/news\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.salesforce.com\/jp\/news\/#\/schema\/logo\/image\/","url":"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/04\/Salesforce-logo.jpg","contentUrl":"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/04\/Salesforce-logo.jpg","width":4000,"height":2250,"caption":"Salesforce"},"image":{"@id":"https:\/\/www.salesforce.com\/jp\/news\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/salesforce\/","https:\/\/x.com\/salesforcenews","https:\/\/www.linkedin.com\/company\/salesforce\/"]}]}},"jetpack_featured_media_url":"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/Salesforce-Introduces-New-Service-Cloud-Tools-to-Help-Service-Teams-Increase-Agent-Productivity-and-Serve-Customers-Even-Better.png","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Salesforce","distributor_original_site_url":"https:\/\/www.salesforce.com\/jp\/news","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.salesforce.com\/jp\/news\/wp-json\/wp\/v2\/posts\/8713","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salesforce.com\/jp\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.salesforce.com\/jp\/news\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/news\/wp-json\/wp\/v2\/comments?post=8713"}],"version-history":[{"count":3,"href":"https:\/\/www.salesforce.com\/jp\/news\/wp-json\/wp\/v2\/posts\/8713\/revisions"}],"predecessor-version":[{"id":8725,"href":"https:\/\/www.salesforce.com\/jp\/news\/wp-json\/wp\/v2\/posts\/8713\/revisions\/8725"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/news\/wp-json\/wp\/v2\/media\/8712"}],"wp:attachment":[{"href":"https:\/\/www.salesforce.com\/jp\/news\/wp-json\/wp\/v2\/media?parent=8713"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/news\/wp-json\/wp\/v2\/categories?post=8713"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/news\/wp-json\/wp\/v2\/tags?post=8713"},{"taxonomy":"sf_content_type","embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/news\/wp-json\/wp\/v2\/sf_content_type?post=8713"},{"taxonomy":"sf_theme","embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/news\/wp-json\/wp\/v2\/sf_theme?post=8713"},{"taxonomy":"sf_topic","embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/news\/wp-json\/wp\/v2\/sf_topic?post=8713"},{"taxonomy":"sf_product","embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/news\/wp-json\/wp\/v2\/sf_product?post=8713"},{"taxonomy":"sf_industry","embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/news\/wp-json\/wp\/v2\/sf_industry?post=8713"},{"taxonomy":"sf_role","embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/news\/wp-json\/wp\/v2\/sf_role?post=8713"},{"taxonomy":"sf_multimedia_asset","embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/news\/wp-json\/wp\/v2\/sf_multimedia_asset?post=8713"},{"taxonomy":"sf_location","embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/news\/wp-json\/wp\/v2\/sf_location?post=8713"},{"taxonomy":"sf_collection","embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/news\/wp-json\/wp\/v2\/sf_collection?post=8713"},{"taxonomy":"sf_visibility","embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/news\/wp-json\/wp\/v2\/sf_visibility?post=8713"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.salesforce.com\/jp\/news\/wp-json\/wp\/v2\/coauthors?post=8713"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}