{"id":10191,"date":"2025-01-21T11:00:00","date_gmt":"2025-01-21T02:00:00","guid":{"rendered":""},"modified":"2025-01-21T09:16:54","modified_gmt":"2025-01-21T00:16:54","slug":"idom-customer-news","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2025\/01\/21\/idom-customer-news\/","title":{"rendered":"IDOM\u3001\u9867\u5ba2\u63a5\u70b9\u306e\u30c7\u30b8\u30bf\u30eb\u5316\u3092\u63a8\u9032\u3059\u308b\u305f\u3081Salesforce\u3092\u5c0e\u5165"},"content":{"rendered":"\n<h6 class=\"wp-block-heading has-text-align-center\" 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IDOM\uff09\u304c\u3001\u5168\u56fd\u5c55\u958b\u3059\u308b\u4e2d\u53e4\u8eca\u8cb7\u53d6\u30fb\u8ca9\u58f2\u300c\u30ac\u30ea\u30d0\u30fc\u300d\u306e\u9867\u5ba2\u63a5\u70b9\u306e\u30c7\u30b8\u30bf\u30eb\u5316\u3068\u696d\u52d9\u52b9\u7387\u5316\u3092\u76ee\u7684\u306b\u3001Salesforce\u306eCRM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5168\u9762\u7684\u306b\u5c0e\u5165\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002IDOM\u306f\u3001\u4e2d\u53e4\u8eca\u696d\u754c\u306e\u30ea\u30fc\u30c7\u30a3\u30f3\u30b0\u30ab\u30f3\u30d1\u30cb\u30fc\u3068\u3057\u3066\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u306b\u52a0\u3048\u3001\u696d\u52d9\u5168\u4f53\u306e\u751f\u7523\u6027\u5411\u4e0a\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002<strong><br><\/strong><\/p>\n\n\n\n<p><strong>\u5c0e\u5165\u80cc\u666f\u3068\u76ee\u7684<\/strong><strong><br><\/strong>IDOM\u306f\u201c\u3042\u306a\u305f\u306e\u4eba\u751f\u3092\u5f69\u308a\u7d9a\u3051\u308b\u3001\u300c\u307e\u3061\u306e\u30af\u30eb\u30de\u5c4b\u300d\u306b\u6311\u3080\u3002\u201d \u3068\u3044\u3046\u30df\u30c3\u30b7\u30e7\u30f3\u3092\u63b2\u3052\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u5b9f\u73fe\u306b\u5411\u3051\u3001\u4ee5\u4e0b\u306e\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306bSalesforce\u3092\u63a1\u7528\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>\u9867\u5ba2\u63a5\u70b9\u306e\u7d71\u5408: <\/strong>\u304a\u5ba2\u69d8\u306e\u4e2d\u53e4\u8eca\u63a2\u3057\u3084\u58f2\u5374\u624b\u7d9a\u304d\u3001\u4ee3\u8eca\u306e\u8cb8\u51fa\u3057\u306a\u3069\u3001\u591a\u5c90\u306b\u308f\u305f\u308b\u9867\u5ba2\u63a5\u70b9\u3092\u4e00\u5143\u5316\u3057\u3001\u52b9\u7387\u7684\u304b\u3064\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3002<\/li>\n\n\n\n<li><strong>\u30c7\u30fc\u30bf\u6d3b\u7528\u306b\u3088\u308b\u8fc5\u901f\u306a\u5bfe\u5fdc: <\/strong>\u5f93\u696d\u54e1\u3068\u304a\u5ba2\u69d8\u306e\u9593\u3067\u884c\u308f\u308c\u308b\u3059\u3079\u3066\u306e\u55b6\u696d\u30ed\u30b0\u3084\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u30c7\u30fc\u30bf\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u5f93\u696d\u54e1\u5bfe\u5fdc\u306e\u8fc5\u901f\u5316\u3068\u9867\u5ba2\u30cb\u30fc\u30ba\u306e\u5373\u6642\u7406\u89e3\u3092\u53ef\u80fd\u306b\u3002<\/li>\n\n\n\n<li><strong>\u696d\u52d9\u52b9\u7387\u5316\u3068\u751f\u7523\u6027\u5411\u4e0a:<\/strong> \u696d\u52d9\u306e\u5404\u30b9\u30c6\u30c3\u30d7\u3092\u30c7\u30b8\u30bf\u30eb\u5316\u3057\u3001\u4f5c\u696d\u52b9\u7387\u3092\u6700\u5927\u5316\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4e8b\u696d\u5168\u4f53\u306e\u751f\u7523\u6027\u5411\u4e0a\u3068\u6301\u7d9a\u53ef\u80fd\u306a\u6210\u9577\u3092\u652f\u63f4\u3002<\/li>\n<\/ol>\n\n\n\n<p><strong>Salesforce\u3092\u9078\u3093\u3060\u7406\u7531<br><\/strong>Salesforce\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/news\/stories\/idc-crm-market-share-ranking-2024\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u4e16\u754c\u3067\u6700\u3082\u5b9f\u7e3e\u306e\u3042\u308bCRM<\/a>\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u3057\u3066\u3001\u3055\u307e\u3056\u307e\u306a\u898f\u6a21\u3084\u696d\u754c\u306e\u4f01\u696d\u3067\u63a1\u7528\u3055\u308c\u3066\u304a\u308a\u3001\u62e1\u5f35\u6027\u3084\u67d4\u8edf\u6027\u3001\u53ef\u7528\u6027\u306b\u304a\u3044\u3066\u9ad8\u3044\u8a55\u4fa1\u3092\u53d7\u3051\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u67d4\u8edf\u6027\u3068\u62e1\u5f35\u6027:<\/strong> \u5e743\u56de\u306e\u6a5f\u80fd\u5f37\u5316\u306b\u3088\u308a\u3001\u5e38\u306b\u6700\u65b0\u306e\u6280\u8853\u3084\u696d\u754c\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u53ef\u80fd\u3002<\/li>\n\n\n\n<li><strong>\u9ad8\u3044\u53ef\u7528\u6027: <\/strong>\u5b89\u5b9a\u3057\u305f\u7a3c\u50cd\u7387\u3092\u8a87\u308a\u3001\u5927\u898f\u6a21\u306a\u30b7\u30b9\u30c6\u30e0\u306b\u3082\u5bfe\u5fdc\u53ef\u80fd\u306a\u4fe1\u983c\u6027\u3092\u63d0\u4f9b\u3002<\/li>\n\n\n\n<li><strong>\u8cbb\u7528\u5bfe\u52b9\u679c:<\/strong> AI\u3084\u30c7\u30fc\u30bf\u5206\u6790\u6a5f\u80fd\u3092\u6a19\u6e96\u3067\u5099\u3048\u3066\u304a\u308a\u3001\u5185\u88fd\u5316\u306b\u3082\u5bfe\u5fdc\u3002\u8fc5\u901f\u306a\u8ab2\u984c\u89e3\u6c7a\u3092\u53ef\u80fd\u306b\u3059\u308b\u305f\u3081\u3001\u6295\u8cc7\u5bfe\u52b9\u679c\u304c\u9ad8\u3044\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3002<\/li>\n<\/ul>\n\n\n\n<p>IDOM\u306f\u3001\u3053\u308c\u3089\u306e\u7279\u9577\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u63a5\u70b9\u306e\u7d71\u5408\u3084\u696d\u52d9\u52b9\u7387\u5316\u3001\u751f\u7523\u6027\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u3001\u6301\u7d9a\u53ef\u80fd\u306a\u6210\u9577\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u52b9\u679c\uff1a<\/strong>IDOM\u306fCRM\u30b7\u30b9\u30c6\u30e0\u306e\u5237\u65b0\u306e\u305f\u3081\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/service\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Service Cloud<\/a>\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/service\/digital-customer-engagement-platform\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Digital Engagement<\/a>\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/products\/platform\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Linghtning Platform<\/a>\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/products\/platform\/products\/heroku\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Heroku<\/a>\u3092\u307e\u305a\u306f\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u81ea\u52d5\u8eca\u696d\u754c\u5411\u3051\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3042\u308b<a href=\"https:\/\/www.salesforce.com\/jp\/solutions\/industries\/automotive\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Automotive Cloud<\/a>\u3001Salesforce\u304c\u63d0\u4f9b\u3059\u308b\u81ea\u5f8b\u578bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3067\u3042\u308b<a href=\"https:\/\/www.salesforce.com\/jp\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>\u306e\u5c0e\u5165\u3082\u898b\u636e\u3048\u3066\u3001\u305d\u306e\u691c\u8a3c\u3082\u9032\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u30ea\u30a2\u30eb\u5546\u8ac7\u30c7\u30b8\u30bf\u30eb\u5316\u306b\u3088\u308b\u5546\u8ac7\u6570\u306e\u5897\u52a0\u3084\u6210\u7d04\u7387\u306e\u6539\u5584\uff1a<\/strong>Salesforce Service Cloud\u3084Digital Engagement\u3001Lightining Platform\u306b\u3088\u308a\u3001LINE\u30df\u30cb\u30a2\u30d7\u30ea\u3067\u306e\u6765\u5e97\u4e88\u7d04\u3001\u5546\u8ac7\u5185\u5bb9\u306a\u3069\u3001\u304a\u5ba2\u69d8\u3068\u30ea\u30a2\u30eb\u306b\u63a5\u3057\u3066\u5f97\u3089\u308c\u305f\u60c5\u5831\u3092\u4e00\u5143\u7684\u306b\u30c7\u30b8\u30bf\u30eb\u7ba1\u7406\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u60c5\u5831\u304c\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u306b\u84c4\u7a4d\u3055\u308c\u3001\u6210\u7d04\u7387\u306e\u6539\u5584\u3084\u63a5\u5ba2\u306b\u304a\u3051\u308b\u9867\u5ba2\u4f53\u9a13\u306e\u3055\u3089\u306a\u308b\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30ab\u30fc\u30e9\u30a4\u30d5\u5168\u822c\u306b\u6e21\u308b\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u306b\u3088\u308b\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a<\/strong>\uff1aAutomotive Cloud\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u6210\u7d04\u5f8c\u3082\u542b\u3081\u305f\u30ab\u30fc\u30e9\u30a4\u30d5\u5168\u822c\u306b\u6e21\u3063\u3066\u304a\u5ba2\u69d8\u304c\u671b\u3080\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u81ea\u52d5\u8eca\u4fdd\u967a\u3084\u4fdd\u8a3c\u306e\u63d0\u6848\u3001\u6210\u7d04\u5f8c\u306e\u7d0d\u8eca\u3001\u8eca\u691c\u3001\u6574\u5099\u306a\u3069\u306e\u304a\u5ba2\u69d8\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u52b9\u7387\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u3092\u898b\u8fbc\u3093\u3067\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p><strong>\u81ea\u5f8b\u578bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3088\u308b\u9867\u5ba2\u4f53\u9a13\u306e\u9ad8\u5ea6\u5316\uff1a<\/strong>Agentforce for Service\u306b\u3088\u308a\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u4e0a\u306e\u554f\u3044\u5408\u308f\u305b\u306a\u3069\u306e\u9867\u5ba2\u63a5\u70b9\u309224\u6642\u9593\/365\u65e5\u3001\u81ea\u5f8b\u578bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3067\u5bfe\u5fdc\u53ef\u80fd\u3068\u3059\u308b\u3053\u3068\u3067\u3001\u5c06\u6765\u7684\u306b\u306f\u9867\u5ba2\u4f53\u9a13\u306e\u3055\u3089\u306a\u308b\u9ad8\u5ea6\u5316\u3082\u898b\u636e\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\t\u4eba\u3068AI\u306e\u529b\u3067\u3001365\u65e5\u3044\u3064\u3067\u3082\u30d3\u30b8\u30cd\u30b9\u3092\u52a0\u901f\u3002\u983c\u308c\u308b\u81ea\u5f8b\u578bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u3001\u3042\u306a\u305f\u306e\u624b\u306b\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/jp\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\">\n\t\t\t\t<span>\u3055\u3089\u306b\u8a73\u3057\u304f\u77e5\u308b<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/jp\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/jp\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/jp\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"\u30a4\u30e9\u30b9\u30c8\uff1a einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p><strong>\u304a\u5ba2\u69d8\u306e\u58f0\uff1a<\/strong>\u682a\u5f0f\u4f1a\u793eIDOM \u30c7\u30b8\u30bf\u30eb\u6226\u7565\u672c\u90e8\u30c1\u30fc\u30e0\u30ea\u30fc\u30c0\u30fc\u306e\u91ce\u539f \u660c\u5d07\u6c0f\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u300cIDOM\u306f\u30df\u30c3\u30b7\u30e7\u30f3\u30b9\u30c6\u30fc\u30c8\u30e1\u30f3\u30c8\u3092 \u201c\u304a\u5ba2\u69d8\u306e\u4eba\u751f\u3092\u5f69\u308a\u7d9a\u3051\u308b\u3001\u300e\u307e\u3061\u306e\u30af\u30eb\u30de\u5c4b\u300f\u201d \u3068\u63b2\u3052\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u5b9f\u73fe\u306b\u306f\u3001\u4e2d\u53e4\u8eca\u306e\u8cb7\u53d6\u30fb\u8ca9\u58f2\u304b\u3089\u6574\u5099\u307e\u3067\u3001\u3088\u308a\u304a\u5ba2\u69d8\u306b\u8eab\u8fd1\u306a\u5b58\u5728\u3068\u306a\u308b\u305f\u3081\u3001\u304a\u5ba2\u69d8\u3068\u306e\u3064\u306a\u304c\u308a\u3092\u6df1\u3081\u308b\u4ed5\u7d44\u307f\u304c\u5fc5\u8981\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u65b0\u3057\u3044\u9867\u5ba2\u63a5\u70b9\u30b7\u30b9\u30c6\u30e0\u3092\u69cb\u7bc9\u3059\u308b\u5224\u65ad\u3092\u884c\u3044\u3001Salesforce\u3092\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u3057\u3066\u63a1\u7528\u81f4\u3057\u307e\u3057\u305f\u3002\u63a1\u7528\u3092\u6c7a\u3081\u305f\u7406\u7531\u306f\u3001Salesforce\u304c\u63d0\u4f9b\u3059\u308b\u30d7\u30ed\u30c0\u30af\u30c8\u30ec\u30d9\u30eb\u306e\u9ad8\u3055\u3001\u8c4a\u5bcc\u306aCRM\u30ce\u30a6\u30cf\u30a6\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u5148\u9032\u6027\u3067\u3059\u3002\u7279\u306b\u3001\u81ea\u5f8b\u578bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff08Agentforce\uff09\u306b\u3088\u308b\u9867\u5ba2\u4f53\u9a13\u306e\u9ad8\u5ea6\u5316\u3001\u5927\u5e45\u306a\u696d\u52d9\u52b9\u7387\u5316\u306b\u5f37\u304f\u671f\u5f85\u3092\u3057\u3066\u304a\u308a\u307e\u3059\u3002Salesforce\u3068\u3044\u3046\u65b0\u3057\u3044\u30d1\u30fc\u30c8\u30ca\u30fc\u306e\u529b\u3092\u5f97\u306a\u304c\u3089\u3001IDOM\u306f\u3053\u308c\u304b\u3089\u3082\u4e2d\u53e4\u8eca\u696d\u754c\u306e\u30ea\u30fc\u30c7\u30a3\u30f3\u30b0\u30ab\u30f3\u30d1\u30cb\u30fc\u3068\u3057\u3066\u304a\u5ba2\u69d8\u306e\u30ab\u30fc\u30e9\u30a4\u30d5\u306b\u5bc4\u308a\u6dfb\u3063\u3066\u53c2\u308a\u307e\u3059\u300d<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>IDOM\u306f\u30df\u30c3\u30b7\u30e7\u30f3\u30b9\u30c6\u30fc\u30c8\u30e1\u30f3\u30c8\u3092 \u201c\u304a\u5ba2\u69d8\u306e\u4eba\u751f\u3092\u5f69\u308a\u7d9a\u3051\u308b\u3001\u300c\u307e\u3061\u306e\u30af\u30eb\u30de\u5c4b\u300d\u201d \u3068\u63b2\u3052\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u5b9f\u73fe\u306b\u306f\u3001\u4e2d\u53e4\u8eca\u306e\u8cb7\u53d6\u30fb\u8ca9\u58f2\u304b\u3089\u6574\u5099\u307e\u3067\u3001\u3088\u308a\u304a\u5ba2\u69d8\u306b\u8eab\u8fd1\u306a\u5b58\u5728\u3068\u306a\u308b\u305f\u3081\u3001\u304a\u5ba2\u69d8\u3068\u306e\u3064\u306a\u304c\u308a\u3092\u6df1\u3081\u308b\u4ed5\u7d44\u307f\u304c\u5fc5\u8981\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u65b0\u3057\u3044\u9867\u5ba2\u63a5\u70b9\u30b7\u30b9\u30c6\u30e0\u3092\u69cb\u7bc9\u3059\u308b\u5224\u65ad\u3092\u884c\u3044\u3001Salesforce\u3092\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u3057\u3066\u63a1\u7528\u81f4\u3057\u307e\u3057\u305f<\/strong><\/p>\n<cite><strong>\u682a\u5f0f\u4f1a\u793eIDOM \u30c7\u30b8\u30bf\u30eb\u6226\u7565\u672c\u90e8\u30c1\u30fc\u30e0\u30ea\u30fc\u30c0\u30fc \u91ce\u539f \u660c\u5d07\u6c0f<\/strong><\/cite><\/blockquote>\n\n\n\n<p><strong>Salesforce\u306e\u8996\u70b9\uff1a<\/strong>\u682a\u5f0f\u4f1a\u793e\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\u306e\u5c02\u52d9\u57f7\u884c\u5f79\u54e1 \u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u4e8b\u696d\u7d71\u62ec\u306e\u4e95\u4e0a \u9756\u82f1\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u300c\u4e2d\u53e4\u8eca\u696d\u754c\u3067\u591a\u89d2\u7684\u306b\u4e8b\u696d\u3092\u5c55\u958b\u3059\u308bIDOM\u69d8\u306b\u3001Salesforce\u88fd\u54c1\u306e\u30ec\u30d9\u30eb\u306e\u9ad8\u3055\u3001\u8c4a\u5bcc\u306aCRM\u30ce\u30a6\u30cf\u30a6\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u5148\u9032\u6027\u3092\u9ad8\u304f\u8a55\u4fa1\u3044\u305f\u3060\u304d\u3001\u5f53\u793e\u306e\u88fd\u54c1\u7fa4\u3092\u5c0e\u5165\u3044\u305f\u3060\u304f\u3053\u3068\u3092\u5927\u5909\u5b09\u3057\u304f\u601d\u3044\u307e\u3059\u3002Salesforce\u306e\u81ea\u5f8b\u578bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3067\u3042\u308bAgentforce\u306e\u5c0e\u5165\u3082\u691c\u8a0e\u3044\u305f\u3060\u3044\u3066\u304a\u308a\u3001IDOM\u69d8\u304c\u53d6\u308a\u7d44\u3080\u9867\u5ba2\u63a5\u70b9\u30b7\u30b9\u30c6\u30e0\u306e\u518d\u69cb\u7bc9\u304a\u3088\u3073DX\u6295\u8cc7\u306e\u52a0\u901f\u306b\u5f0a\u793e\u3082\u8ca2\u732e\u3059\u308b\u3053\u3068\u3067\u3001\u81ea\u52d5\u8eca\u3092\u58f2\u8cb7\u3059\u308b\u304a\u5ba2\u69d8\u306e\u30ab\u30fc\u30e9\u30a4\u30d5\u3092\u307e\u3059\u307e\u3059\u8c4a\u304b\u306a\u3082\u306e\u306b\u3067\u304d\u308b\u3053\u3068\u3092\u697d\u3057\u307f\u306b\u3057\u3066\u3044\u307e\u3059\u3002\u5f53\u793e\u306fIDOM\u69d8\u306eAI\u3084\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u305f\u30c7\u30b8\u30bf\u30eb\u5909\u9769\u306e\u53d6\u308a\u7d44\u307f\u3092\u5f15\u304d\u7d9a\u304d\u5f37\u304f\u652f\u63f4\u3059\u308b\u3053\u3068\u3092\u7d04\u675f\u3044\u305f\u3057\u307e\u3059\u300d<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-\u8a73\u7d30\u60c5\u5831\"><strong>\u8a73\u7d30\u60c5\u5831\uff1a<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Salesforce Service Cloud\u306e\u8a73\u7d30\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/service\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089<\/a>\u3002<\/li>\n\n\n\n<li>Lightning Platform\u3084Heroku\u542b\u3080\u3001Salesforce Platform\u306e\u8a73\u7d30\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/products\/platform\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089<\/a>\u3002<\/li>\n\n\n\n<li>\u81ea\u52d5\u8eca\u696d\u754c\u5411\u3051\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3042\u308bAutomotive Cloud\u306e\u8a73\u7d30\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/solutions\/industries\/automotive\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089<\/a>\u3002<\/li>\n\n\n\n<li>Agentforce\u306e\u8a73\u7d30\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089<\/a>\u3002<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>AI\u3068\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3001\u4e2d\u53e4\u8eca\u8cb7\u53d6\u30fb\u8ca9\u58f2\u300c\u30ac\u30ea\u30d0\u30fc\u300d\u306e\u9867\u5ba2\u4f53\u9a13\u3092\u5237\u65b0\u3001\u81ea\u5f8b\u578bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3088\u308b\u696d\u52d9\u52b9\u7387\u5316\u3068\u751f\u7523\u6027\u5411\u4e0a\u3092\u5b9f\u73fe\u3059\u308b\u672a\u6765\u578b\u30b5\u30fc\u30d3\u30b9\u3092\u76ee\u6307\u3059 \u682a\u5f0f\u4f1a\u793e\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\uff08\u4ee3\u8868\u53d6\u7de0\u5f79\u4f1a\u9577\u517c\u793e\u9577 \u5c0f\u51fa \u4f38\u4e00 [&hellip;]<\/p>\n","protected":false},"author":616,"featured_media":10194,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[1729],"sf_theme":[1912],"sf_topic":[1737,12321,12638,1745,1757,1744],"sf_product":[1772,1801,1783,1797],"sf_industry":[1796],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[12286],"sf_collection":[],"sf_visibility":[],"coauthors":[12242],"class_list":["post-10191","sf_press_release","type-sf_press_release","status-publish","has-post-thumbnail","hentry","sf_content_type-news-announcements-customer","sf_theme-digital-transformation","sf_topic-artificial-intelligence","sf_topic-automotive","sf_topic-customer-service-and-support-2","sf_topic-sales","sf_topic-customer-service-and-support","sf_topic-customer-success","sf_product-service-cloud","sf_product-heroku","sf_product-industry-solutions","sf_product-lightning","sf_industry-automotive","sf_location-apac"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>IDOM\u3001\u9867\u5ba2\u63a5\u70b9\u306e\u30c7\u30b8\u30bf\u30eb\u5316\u3092\u63a8\u9032\u3059\u308b\u305f\u3081Salesforce\u3092\u5c0e\u5165 - Salesforce<\/title>\n<meta name=\"description\" content=\"Salesforce\u306f\u672c\u65e5\u3001IDOM\u304c\u5168\u56fd\u5c55\u958b\u3059\u308b\u4e2d\u53e4\u8eca\u8cb7\u53d6\u30fb\u8ca9\u58f2\u300c\u30ac\u30ea\u30d0\u30fc\u300d\u306bCRM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5168\u9762\u5c0e\u5165\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002AI\u3068\u30c7\u30fc\u30bf\u3092\u99c6\u4f7f\u3057\u3001 \u9867\u5ba2\u63a5\u70b9\u306e\u7d71\u5408\u3001\u30c7\u30fc\u30bf\u6d3b\u7528\u306b\u3088\u308b\u8fc5\u901f\u306a\u5bfe\u5fdc\u3001\u696d\u52d9\u52b9\u7387\u5316\u3084\u751f\u7523\u6027\u5411\u4e0a\u3092\u76ee\u6307\u3057\u307e\u3059\u3002\" \/>\n<meta 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