{"id":14448,"date":"2026-09-30T11:00:00","date_gmt":"2026-09-30T02:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&#038;p=14448"},"modified":"2026-09-29T17:03:31","modified_gmt":"2026-09-29T08:03:31","slug":"kmu-customer-news","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2026\/09\/30\/kmu-customer-news\/","title":{"rendered":"KM\u30e6\u30ca\u30a4\u30c6\u30c3\u30c9\u3001\u300cAgentforce\u300d\u3092\u5c0e\u5165\u3057\u4eba\u4e8b\u30fb\u52b4\u52d9\u5bfe\u5fdc\u306e\u52b9\u7387\u5316\u3092\u5b9f\u73fe"},"content":{"rendered":"\n<h6 class=\"wp-block-heading has-text-align-center\" 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noopener\">Agentforce<\/a>\u300d\u3092\u5c0e\u5165\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002KM\u30e6\u30ca\u30a4\u30c6\u30c3\u30c9\u306f\u3001\u9650\u3089\u308c\u305f\u4eba\u54e1\u4f53\u5236\u3067\u5efa\u8a2d\u696d\u754c\u306e\u5909\u9769\u306b\u6311\u3080\u4e2d\u5805\u30fb\u4e2d\u5c0f\u4f01\u696d\u3067\u3059\u3002Agentforce\u306e\u5c0e\u5165\u306b\u3088\u308a\u3001\u793e\u5185\u306e\u4eba\u4e8b\u30fb\u52b4\u52d9\u306b\u95a2\u3059\u308b\u65e5\u5e38\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u591a\u304f\u3092AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u62c5\u3046\u3088\u3046\u306b\u306a\u308a\u3001\u4e00\u4eba\u3072\u3068\u308a\u304c\u3088\u308a\u5c02\u9580\u6027\u306e\u9ad8\u3044\u696d\u52d9\u306b\u6ce8\u529b\u3067\u304d\u308b\u4f53\u5236\u306e\u69cb\u7bc9\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<h2 id=\"h-\u80cc\u666f-\u8ab2\u984c\" 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class=\"wp-block-paragraph\">KM\u30e6\u30ca\u30a4\u30c6\u30c3\u30c9\u306f\u300c\u4eba\u3092\u6d3b\u304b\u3057\u3001\u6280\u306b\u751f\u304d\u308b\u3002\u300d\u3068\u3044\u3046\u7d4c\u55b6\u7406\u5ff5\u306e\u3082\u3068\u3001DX\uff08\u30c7\u30b8\u30bf\u30eb\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\uff09\u3068\u30ea\u30b9\u30ad\u30ea\u30f3\u30b0\u3001BPO\u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u4e8b\u696d\u5909\u9769\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3059\u3002\u540c\u793e\u306f\u3059\u3067\u306b<a href=\"https:\/\/www.salesforce.com\/jp\/sales\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Sales Cloud<\/a>\u3092\u306f\u3058\u3081\u3068\u3059\u308b\u8907\u6570\u306eSalesforce\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5168\u793e\u7684\u306b\u5c0e\u5165\u3057\u3066\u304a\u308a\u3001\u65e2\u5b58\u306e\u9867\u5ba2\u30fb\u5f93\u696d\u54e1\u30c7\u30fc\u30bf\u57fa\u76e4\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u9023\u643a\u3067\u304d\u308b\u70b9\u3092\u8a55\u4fa1\u3057\u3001Agentforce\u306e\u5c0e\u5165\u3092\u6c7a\u5b9a\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p 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class=\"wp-block-heading\"><strong>\u5c0e\u5165\u52b9\u679c<\/strong><\/h2>\n\n\n\n<p 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id=\"h-\u5c06\u6765\u306e\u898b\u8fbc\u307f\" class=\"wp-block-heading\"><strong>\u5c06\u6765\u306e\u898b\u8fbc\u307f<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">KM\u30e6\u30ca\u30a4\u30c6\u30c3\u30c9\u306f\u4eca\u5f8c\u3001\u97f3\u58f0\u30c7\u30fc\u30bf\u306a\u3069\u975e\u69cb\u9020\u5316\u30c7\u30fc\u30bf\u306e\u6d3b\u7528\u3092\u901a\u3058\u3066\u3001\u30d9\u30c6\u30e9\u30f3\u793e\u54e1\u306e\u77e5\u898b\u3092\u7d44\u7e54\u5168\u4f53\u3067\u5171\u6709\u3059\u308b\u300c\u30b7\u30a7\u30a2\u30fc\u30c9\u30b5\u30af\u30bb\u30b9\uff08\u6210\u529f\u306e\u5171\u6709\uff09\u300d\u306e\u5b9f\u73fe\u3092\u76ee\u6307\u3057\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/agentforce\/coworker\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Coworker<\/a>\u306e\u6d3b\u7528\u7bc4\u56f2\u306e\u62e1\u5927\u3092\u691c\u8a0e\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h2 id=\"h-\u9867\u5ba2\u306e\u8996\u70b9\" class=\"wp-block-heading\"><strong>\u9867\u5ba2\u306e\u8996\u70b9<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u682a\u5f0f\u4f1a\u793eKM\u30e6\u30ca\u30a4\u30c6\u30c3\u30c9 \u4ee3\u8868\u53d6\u7de0\u5f79\u793e\u9577 \u7af9\u5ef6 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id=\"h-salesforce\u306e\u8996\u70b9\" class=\"wp-block-heading\"><strong>Salesforce\u306e\u8996\u70b9<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u682a\u5f0f\u4f1a\u793e\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3 \u5c02\u52d9\u57f7\u884c\u5f79\u54e1 \u30b3\u30de\u30fc\u30b7\u30e3\u30eb\u55b6\u696d\u7d71\u62ec \u5b89\u7530 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id=\"h-\u8a73\u7d30\u60c5\u5831\" class=\"wp-block-heading\"><strong>\u8a73\u7d30\u60c5\u5831<\/strong>\uff1a<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Agentforce\u306e\u8a73\u7d30\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089<\/a>\u3002<\/li>\n\n\n\n<li>Sales Cloud\u306e\u8a73\u7d30\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/sales\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089<\/a>\u3002<\/li>\n\n\n\n<li>Salesforce\u306e\u4e2d\u5c0f\u4f01\u696d\u5411\u3051\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u8a73\u7d30\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/small-business\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089<\/a>\u3002<\/li>\n\n\n\n<li>\u4e2d\u5805\u30fb\u4e2d\u5c0f\u4f01\u696d\u306e\u6210\u9577\u3092\u5f8c\u62bc\u3057\u3059\u308b\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3CRM\u30b9\u30a4\u30fc\u30c8\u306e\u8a73\u7d30\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/small-business\/crm-suites\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089<\/a>\u3002<\/li>\n\n\n\n<li>Salesforce\u304c\u6700\u8fd1\u62e1\u5145\u3057\u305f\u4e2d\u5805\u30fb\u4e2d\u5c0f\u4f01\u696d\u30fb\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u5411\u3051\u306e\u88fd\u54c1\u306b\u95a2\u3059\u308b\u767a\u8868\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2026\/04\/09\/smbsolutions\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089<\/a>\u3002<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u30b7\u30a7\u30a2\u30fc\u30c9\u30b5\u30af\u30bb\u30b9\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u4e2d\u5805\u30fb\u4e2d\u5c0f\u306e\u5efa\u8a2d\u4f01\u696d\u304cAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u6d3b\u7528\u3001\u4eba\u4e8b\u30fb\u52b4\u52d9\u62c5\u5f53\u306e\u793e\u5185\u554f\u3044\u5408\u308f\u305b\u309290%\u524a\u6e1b\u3001\u30e2\u30ce\u3065\u304f\u308a\u7523\u696d\u3067\u306e\u751f\u7523\u6027\u5411\u4e0a\u3092\u76ee\u6307\u3059 \u682a\u5f0f\u4f1a\u793e\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\uff08\u672c\u793e\uff1a\u6771\u4eac\u90fd [&hellip;]<\/p>\n","protected":false},"author":739,"featured_media":14450,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[1756],"sf_theme":[12247],"sf_topic":[12693,1737,2498,12319,12248,1744,1778,1742],"sf_product":[12644,1747],"sf_industry":[12232],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[12286],"sf_collection":[],"sf_visibility":[],"coauthors":[12242],"class_list":["post-14448","sf_press_release","type-sf_press_release","status-publish","has-post-thumbnail","hentry","sf_content_type-press-releases-customer","sf_theme-artificial-intelligence","sf_topic-ai","sf_topic-artificial-intelligence","sf_topic-automation","sf_topic-customer-success-2","sf_topic-digital-transformation","sf_topic-customer-success","sf_topic-real-estate","sf_topic-small-business","sf_product-agentforce","sf_product-sales-cloud","sf_industry-engineering-construction-and-real-estate","sf_location-apac"],"yoast_head":"<!-- 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