{"id":14517,"date":"2026-10-20T12:00:00","date_gmt":"2026-10-20T03:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&#038;p=14517"},"modified":"2026-10-20T09:33:34","modified_gmt":"2026-10-20T00:33:34","slug":"field-service-growing-talent-crisis","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2026\/10\/20\/field-service-growing-talent-crisis\/","title":{"rendered":"Salesforce\u3001\u300c\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u6700\u65b0\u4e8b\u60c5\uff1aAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6642\u4ee3\u306b\u304a\u3051\u308b\u53ce\u76ca\u5275\u51fa\u3078\u306e\u9053\u7b4b\u300d\u65e5\u672c\u8a9e\u7248\u3092\u516c\u958b"},"content":{"rendered":"\n<h6 class=\"wp-block-heading has-text-align-center\" 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class=\"wp-block-paragraph\">\u203b\u672c\u8a18\u4e8b\u306f2026\u5e747\u670830\u65e5\u306b\u7c73\u56fd\u3067\u516c\u958b\u3055\u308c\u305f<a href=\"https:\/\/www.salesforce.com\/news\/stories\/field-service-growing-talent-crisis\/\" target=\"_blank\" rel=\"noreferrer noopener\">New Research: Field Service Leaders Face a Growing Talent Crisis and ROI Challenge Even as They Double Down on AI Investment<\/a>\u3092\u3082\u3068\u306b\u3001\u4e00\u90e8\u5185\u5bb9\u3092\u65e5\u672c\u5411\u3051\u306b\u518d\u7de8\u96c6\u3057\u305f\u3082\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">\u682a\u5f0f\u4f1a\u793e\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30b8\u30e3\u30d1\u30f3\uff08\u672c\u793e\uff1a\u6771\u4eac\u90fd\u5343\u4ee3\u7530\u533a\u3001\u4ee3\u8868\u53d6\u7de0\u5f79\u4f1a\u9577 \u517c \u793e\u9577\uff1a\u5c0f\u51fa 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class=\"wp-block-paragraph\">\u4e00\u65b9\u3001\u6e29\u5ba4\u52b9\u679c\u30ac\u30b9\u6392\u51fa\u91cf\u306e\u524a\u6e1b\u3092\u5b9f\u611f\u3057\u3066\u3044\u308b\u5272\u5408\u306f\u30b0\u30ed\u30fc\u30d0\u30eb\u306e52%\u306b\u5bfe\u3057\u3066\u65e5\u672c\u3067\u306f39%\u3001\u4eba\u4ef6\u8cbb\u306e\u524a\u6e1b\u306b\u3064\u3044\u3066\u3082\u30b0\u30ed\u30fc\u30d0\u30eb\u306e49%\u306b\u5bfe\u3057\u3066\u65e5\u672c\u3067\u306f37%\u306b\u3068\u3069\u307e\u308a\u307e\u3057\u305f\u3002AI\u306f\u696d\u52d9\u52b9\u7387\u5316\u3060\u3051\u3067\u306a\u304f\u3001\u53ce\u76ca\u6027\u3084\u6301\u7d9a\u53ef\u80fd\u6027\u306e\u5411\u4e0a\u306b\u3082\u5bc4\u4e0e\u3057\u3066\u3044\u308b\u4e00\u65b9\u3001\u3053\u3046\u3057\u305f\u52b9\u679c\u306b\u306f\u65e5\u672c\u3068\u30b0\u30ed\u30fc\u30d0\u30eb\u3067\u5dee\u304c\u307f\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u73fe\u5834\u62c5\u5f53\u8005\u306e\u96e2\u8077\u7387\u304c\u5411\u4e0a\u3001\u7814\u4fee\u3084\u30b5\u30dd\u30fc\u30c8\u306e\u4e0d\u8db3\u304c\u8ab2\u984c\u306b<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AI\u3078\u306e\u6295\u8cc7\u304c\u52a0\u901f\u3059\u308b\u4e00\u65b9\u3001\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u696d\u754c\u3067\u306f\u4eba\u6750\u306e\u78ba\u4fdd\u3068\u5b9a\u7740\u304c\u8ab2\u984c\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u65e5\u672c\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u7d44\u7e54\u306e\u30ea\u30fc\u30c0\u30fc\u306e70%\u304c\u3001\u904e\u53bb2\u5e74\u9593\u3067\u73fe\u5834\u62c5\u5f53\u8005\u306e\u96e2\u8077\u7387\u304c\u4e0a\u6607\u3057\u305f\u3068\u56de\u7b54\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u306e66%\u306b\u5bfe\u30574\u30dd\u30a4\u30f3\u30c8\u4e0a\u56de\u308b\u7d50\u679c\u3068\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n<div class=\"tableau-viz-embed-container \">\n\t<tableau-viz\n\t\tclass=\"tableau-viz-embed\"\n\t\tsrc=\"https:\/\/public.tableau.com\/views\/_17890459862160\/2-6embed?:language=ja-JP&#038;:sid=&#038;:redirect=auth&#038;:display_count=n&#038;:origin=viz_share_link\"\n\t\ttoolbar=\"hidden\"\n\t\thide-tabs\n\t><\/tableau-viz>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">\u65e5\u672c\u306b\u304a\u3051\u308b\u96e2\u8077\u7387\u4e0a\u6607\u306e\u539f\u56e0\u3068\u3057\u3066\u6700\u3082\u591a\u304f\u6319\u3052\u3089\u308c\u305f\u306e\u306f\u3001\u300c\u65b0\u3057\u3044\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u5c0e\u5165\u6642\u306e\u7814\u4fee\u3084\u30b5\u30dd\u30fc\u30c8\u306e\u4e0d\u8db3\u300d\u306721%\u3092\u5360\u3081\u307e\u3057\u305f\u3002AI\u3092\u306f\u3058\u3081\u3068\u3059\u308b\u65b0\u3057\u3044\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u5c0e\u5165\u304c\u9032\u3080\u4e2d\u3001\u5f93\u696d\u54e1\u3078\u306e\u6559\u80b2\u3084\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u306e\u6574\u5099\u304c\u8ab2\u984c\u3068\u306a\u3063\u3066\u3044\u308b\u3053\u3068\u304c\u3046\u304b\u304c\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u307e\u305f\u3001\u73fe\u5834\u62c5\u5f53\u8005\u304c\u5fc5\u8981\u306a\u9867\u5ba2\u30c7\u30fc\u30bf\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u3044\u3053\u3068\u3082\u3001AI\u6d3b\u7528\u306e\u52b9\u679c\u3092\u59a8\u3052\u308b\u8981\u56e0\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u65e5\u672c\u306e\u56de\u7b54\u8005\u306e61%\u304c\u3001\u73fe\u5834\u62c5\u5f53\u8005\u306f\u696d\u52d9\u306b\u5fc5\u8981\u306a\u9867\u5ba2\u60c5\u5831\u3078\u306e\u30a2\u30af\u30bb\u30b9\u304c\u5236\u9650\u3055\u308c\u3066\u3044\u308b\u3068\u56de\u7b54\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u5f93\u696d\u54e1\u304cAI\u30c4\u30fc\u30eb\u3092\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3082\u3001\u9069\u5207\u306a\u9867\u5ba2\u60c5\u5831\u3092\u6271\u3048\u306a\u3051\u308c\u3070\u3001\u696d\u52d9\u306b\u304a\u3051\u308bAI\u6d3b\u7528\u306e\u52b9\u679c\u306f\u9650\u5b9a\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3055\u3089\u306b\u3001\u65e5\u672c\u306b\u304a\u3051\u308b\u73fe\u5834\u62c5\u5f53\u8005\u306b\u3088\u308b\u53ce\u76ca\u5275\u51fa\u3092\u59a8\u3052\u308b\u8981\u56e0\u3068\u3057\u3066\u3001\u4ee5\u4e0b\u306e\u8ab2\u984c\u3082\u6319\u3052\u3089\u308c\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u30b5\u30fc\u30d3\u30b9\u8a2a\u554f\u3092\u55b6\u696d\u6848\u4ef6\u306b\u3064\u306a\u3052\u308b\u660e\u78ba\u306a\u30d7\u30ed\u30bb\u30b9\u304c\u306a\u3044\uff1a52%\uff08\u30b0\u30ed\u30fc\u30d0\u30eb\uff1a49%\uff09<\/li>\n\n\n\n<li>\u73fe\u5834\u3067\u898b\u7a4d\u3092\u63d0\u793a\u3059\u308b\u80fd\u529b\u304c\u9650\u3089\u308c\u3066\u3044\u308b\uff1a47%\uff08\u30b0\u30ed\u30fc\u30d0\u30eb\uff1a44%\uff09<\/li>\n\n\n\n<li>\u73fe\u5834\u3067\u306e\u6c7a\u6e08\u5bfe\u5fdc\u304c\u96e3\u3057\u3044\uff1a36%\uff08\u30b0\u30ed\u30fc\u30d0\u30eb\uff1a38%\uff09<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u308c\u3089\u306e\u7d50\u679c\u3088\u308a\u3001AI\u306e\u5c0e\u5165\u3060\u3051\u3067\u306a\u304f\u3001\u73fe\u5834\u62c5\u5f53\u8005\u3078\u306e\u6559\u80b2\u3084\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u6574\u5099\u3001\u5fc5\u8981\u306a\u60c5\u5831\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3092\u78ba\u4fdd\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3042\u308b\u3053\u3068\u304c\u5206\u304b\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u73fe\u5834\u3068\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306e\u30b7\u30b9\u30c6\u30e0\u7d71\u5408\u306f\u308f\u305a\u304b15%<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u3067\u306f\u3001\u30b7\u30b9\u30c6\u30e0\u3084\u30c7\u30fc\u30bf\u306e\u5206\u65ad\u3082\u8ab2\u984c\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u65e5\u672c\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u7d44\u7e54\u306e\u3046\u3061\u3001\u73fe\u5834\u3068\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306e\u30b7\u30b9\u30c6\u30e0\u304c\u5358\u4e00\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u7d71\u5408\u3055\u308c\u3066\u3044\u308b\u3068\u56de\u7b54\u3057\u305f\u5272\u5408\u306f\u3001\u308f\u305a\u304b15%\uff08\u30b0\u30ed\u30fc\u30d0\u30eb\uff1a16%\uff09\u306b\u3068\u3069\u307e\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u591a\u304f\u306e\u7d44\u7e54\u3067\u306f\u3001\u9867\u5ba2\u60c5\u5831\u3084\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3001\u8a2d\u5099\u30fb\u6a5f\u5668\u306e\u7ba1\u7406\u60c5\u5831\u306a\u3069\u304c\u3001\u8907\u6570\u306e\u30b7\u30b9\u30c6\u30e0\u306b\u5206\u6563\u3057\u3066\u3044\u307e\u3059\u3002\u8a2d\u5099\u30fb\u6a5f\u5668\u306b\u95a2\u3059\u308b\u30c7\u30fc\u30bf\u7ba1\u7406\u306b\u4f7f\u7528\u3057\u3066\u3044\u308b\u30c4\u30fc\u30eb\u306b\u3064\u3044\u3066\u306f\u3001\u4ee5\u4e0b\u306e\u7d50\u679c\u3068\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u5728\u5eab\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff1a59%\uff08\u30b0\u30ed\u30fc\u30d0\u30eb\uff1a63%\uff09<\/li>\n\n\n\n<li>GPS\u30c8\u30e9\u30c3\u30ab\u30fc\uff1a55%\uff08\u30b0\u30ed\u30fc\u30d0\u30eb\uff1a59%\uff09<\/li>\n\n\n\n<li>\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\uff1a53%\uff08\u30b0\u30ed\u30fc\u30d0\u30eb\uff1a63%\uff09<\/li>\n\n\n\n<li>\u63a5\u7d9a\u3055\u308c\u305f\u30bb\u30f3\u30b5\u30fc\uff1a52%\uff08\u30b0\u30ed\u30fc\u30d0\u30eb\uff1a58%\uff09<\/li>\n\n\n\n<li>\u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8\uff1a51%\uff08\u30b0\u30ed\u30fc\u30d0\u30eb\uff1a52%\uff09<\/li>\n\n\n\n<li>\u624b\u4f5c\u696d\u307e\u305f\u306f\u7d19\u30d9\u30fc\u30b9\u306e\u8a18\u9332\uff1a51%\uff08\u30b0\u30ed\u30fc\u30d0\u30eb\uff1a43%\uff09<\/li>\n<\/ul>\n\n\n<div class=\"tableau-viz-embed-container 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class=\"wp-block-paragraph\">\u3053\u3046\u3057\u305f\u30c7\u30fc\u30bf\u306e\u5206\u65ad\u306f\u3001AI\u306e\u52b9\u679c\u6e2c\u5b9a\u306b\u3082\u5f71\u97ff\u3092\u53ca\u307c\u3057\u307e\u3059\u3002\u65e5\u672c\u306e\u30ea\u30fc\u30c0\u30fc\u306e81%\uff08\u30b0\u30ed\u30fc\u30d0\u30eb\uff1a81%\uff09\u304cAI\u6295\u8cc7\u306eROI\u3092\u6e2c\u5b9a\u3057\u305f\u3068\u56de\u7b54\u3059\u308b\u4e00\u65b9\u3001ROI\u3092\u6e2c\u5b9a\u3057\u305f\u7d44\u7e54\u306e\u3046\u306142%\uff08\u30b0\u30ed\u30fc\u30d0\u30eb\uff1a40%\uff09\u304cAI\u306e\u52b9\u679c\u3092\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u306b\u8ab2\u984c\u3092\u611f\u3058\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p 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https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/SoS_NewsroomPost_JP.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/SoS_NewsroomPost_JP.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/SoS_NewsroomPost_JP.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/SoS_NewsroomPost_JP.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/SoS_NewsroomPost_JP.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/SoS_NewsroomPost_JP.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/07\/SoS_NewsroomPost_JP.png?w=314&amp;h=177 314w, 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