{"id":2026,"date":"2022-04-07T11:14:00","date_gmt":"2024-03-11T11:14:20","guid":{"rendered":""},"modified":"2024-04-05T17:02:51","modified_gmt":"2024-04-05T08:02:51","slug":"220407","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2022\/04\/07\/220407\/","title":{"rendered":"Salesforce\u3001Service Cloud\u3068Marketing Cloud\u306e\u65b0\u305f\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u767a\u8868"},"content":{"rendered":"\n<p class=\"has-text-align-center\">\uff5e \u4fe1\u983c\u3067\u304d\u308b\u30c7\u30fc\u30bf\u3068AI\u3067\u4eba\u9593\u5473\u306e\u3042\u308b\u9867\u5ba2\u4f53\u9a13\u3092\u5b9f\u73fe \uff5e <\/p>\n\n\n\n<p>\u203b\u672c\u8cc7\u6599\u306f2022\u5e744\u67086\u65e5\u306b\u7c73\u56fd\u3067\u767a\u8868\u3055\u308c\u305f<a href=\"https:\/\/www.salesforce.com\/news\/stories\/new-salesforce-service-and-marketing-innovations-use-trusted-data-and-ai-to-humanize-customer-interactions\/\" target=\"_blank\" rel=\"noopener\">\u30cb\u30e5\u30fc\u30b9\u30ea\u30ea\u30fc\u30b9<\/a>\u306e\u6284\u8a33\u7248\u3067\u3059\u3002\u672c\u8cc7\u6599\u306e\u6b63\u5f0f\u8a00\u8a9e\u306f\u82f1\u8a9e\u3067\u3042\u308a\u3001\u305d\u306e\u5185\u5bb9\u304a\u3088\u3073\u89e3\u91c8\u306b\u3064\u3044\u3066\u306f\u82f1\u8a9e\u304c\u512a\u5148\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u7c73\u56fd\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\uff08\u4ee5\u4e0b\u3001\u7c73\u56fdSalesforce\uff09\u306f\u672c\u65e5\u3001Service Cloud\u3068Marketing 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href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-report-shows-consumer-spending-dips-5-as-inflation-persists\/\" target=\"_blank\" 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GM \u3067\u3042\u308b\u30ea\u30c7\u30a3\u30a2\u30fc\u30cb\u30fb\u30b8\u30e7\u30fc\u30f3\u30ba\uff08Lidiane Jones\uff09\u306f\u3001\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u300c\u9867\u5ba2\u306e76%\u306f\u3001\u4f01\u696d\u304c\u81ea\u5206\u305f\u3061\u72ec\u81ea\u306e\u30cb\u30fc\u30ba\u3092\u7406\u89e3\u3057\u3066\u304f\u308c\u308b\u3053\u3068\u3092\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u4f01\u696d\u304c\u81ea\u5206\u3092\u500b\u5ba2\u3068\u3057\u3066\u6271\u3063\u3066\u304f\u308c\u3066\u3044\u308b\u3068\u611f\u3058\u3066\u3044\u308b\u9867\u5ba2\u306f\u308f\u305a\u304b34%\u306b\u3059\u304e\u307e\u305b\u3093\u3002\u3053\u306e\u9818\u57df\u306b\u6295\u8cc7\u3057\u3066\u3044\u306a\u3044\u4f01\u696d\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u5168\u4f53\u3092\u30ea\u30b9\u30af\u306b\u3055\u3089\u3057\u3066\u3044\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002Salesforce\u306e\u5f37\u529b\u306a\u30b5\u30fc\u30d3\u30b9\u3068\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306bAI\u304c\u52a0\u308f\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u3001\u3064\u306a\u304c\u308a\u306e\u3042\u308b\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3001\u7d50\u679c\u3068\u3057\u3066\u9867\u5ba2\u3068\u306e\u4fe1\u983c\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9577\u671f\u7684\u306b\u7bc9\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u300d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-service-cloud\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3-\u97f3\u58f0\u306e\u30c7\u30b8\u30bf\u30eb\u5316\u306b\u3088\u308a-\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u4fe1\u983c\u3067\u304d\u308b\u30a2\u30c9\u30d0\u30a4\u30b6\u30fc\u306b\">Service Cloud\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\uff1a\u97f3\u58f0\u306e\u30c7\u30b8\u30bf\u30eb\u5316\u306b\u3088\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u4fe1\u983c\u3067\u304d\u308b\u30a2\u30c9\u30d0\u30a4\u30b6\u30fc\u306b<\/h2>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306e<a href=\"https:\/\/www.salesforce.com\/jp\/form\/service-cloud\/4th-state-of-service\/\" target=\"_blank\" rel=\"noopener\">79\uff05<\/a>\u304c\u3001\u300c\u9867\u5ba2\u306e\u72b6\u6cc1\u3092\u5b8c\u5168\u306b\u628a\u63e1\u305b\u305a\u306b\u512a\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306f\u4e0d\u53ef\u80fd\u3067\u3042\u308b\u300d\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002\u97f3\u58f0\u3001\u30c7\u30b8\u30bf\u30eb\u3001\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u3092\u307e\u3068\u3081\u305f\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30b5\u30fc\u30d3\u30b9\u6a5f\u80fd\u306b\u3088\u308a\u3001\u6b21\u4e16\u4ee3\u306e Service Cloud\u306f\u3001\u65b0\u3057\u3044\u30c7\u30fc\u30bf\u3068AI\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u306e\u63d0\u4f9b\u3092\u30b5\u30fc\u30d3\u30b9\u7d44\u7e54\u5168\u4f53\u3067\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u91b8\u6210\u306b\u4e0d\u53ef\u6b20\u3067\u3042\u308b\u3001\u5171\u611f\u3092\u751f\u3080\u3001\u4eba\u9593\u5473\u306e\u3042\u308b\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AWS Contact Lens\u306f\u3001\u9ad8\u5ea6\u306a\u4f1a\u8a71\u306e\u66f8\u304d\u8d77\u3053\u3057\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u3001\u30b5\u30fc\u30d3\u30b9\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u30b3\u30fc\u30c1\u30f3\u30b0\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u30a2\u30e9\u30fc\u30c8\u3001\u901a\u8a71\u8a18\u9332\u306e\u30d5\u30eb\u30c6\u30ad\u30b9\u30c8\u691c\u7d22\u3092\u63d0\u4f9b\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u3002\u3053\u306e\u5ea6\u3001Service Cloud Voice\u3068Amazon Connect\u3092\u9023\u643a\u3055\u308c\u3066\u3044\u308b\u304a\u5ba2\u69d8\u306f\u3001Salesforce\u4e0a\u3067\u672c\u6a5f\u80fd\u3092\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u9867\u5ba2\u3068\u306e\u4f1a\u8a71\u304b\u3089\u88fd\u54c1\u306b\u95a2\u3059\u308b\u91cd\u8981\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u7279\u5b9a\u3057\u3001\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u5206\u6790\u3068\u30ad\u30fc\u30ef\u30fc\u30c9\u62bd\u51fa\u306b\u57fa\u3065\u3044\u3066\u3088\u308a\u9069\u5207\u306b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u6307\u5c0e\u3001\u7ba1\u7406\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li>Service Cloud Voice\u306e\u65b0\u3057\u3044\u30c6\u30ec\u30d5\u30a9\u30cb\u30fc\u30d1\u30fc\u30c8\u30ca\u30fc\u3067\u3042\u308b Google Cloud\u3068Genesys\u306b\u3088\u308a\u3001Service Cloud Voice\u306e\u5229\u7528\u65b9\u6cd5\u306e\u9078\u629e\u80a2\u304c\u5897\u3048\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30ec\u30b3\u30e1\u30f3\u30c7\u30fc\u30b7\u30e7\u30f3\u3084\u30c1\u30fc\u30e0\u306e\u696d\u52d9\u306e\u81ea\u52d5\u5316\u3092\u652f\u63f4\u3057\u307e\u3059\u3002Google Cloud\u3068Genesys\u304c\u5c0e\u5165\u4e88\u5b9a\u306e\u30c6\u30ec\u30d5\u30a9\u30cb\u30fc\u30b3\u30cd\u30af\u30bf\u30fc\u306b\u3088\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u96fb\u8a71\u30c7\u30fc\u30bf\u3068\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u7d71\u5408\u3057\u3001\u901a\u8a71\u5185\u5bb9\u306e\u6587\u5b57\u8d77\u3053\u3057\u3068\u30e1\u30e2\u3092\u81ea\u52d5\u5316\u3057\u3066\u3001\u9867\u5ba2\u3068\u901a\u8a71\u3092\u3057\u306a\u304c\u3089\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u63a8\u5968\u3055\u308c\u308b\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u78ba\u8a8d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u5c0f\u58f2\u4f01\u696d\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u8fd4\u54c1\u51e6\u7406\u3084\u4fdd\u8a3c\u306e\u30a2\u30c3\u30d7\u30bb\u30eb\u306a\u3069\u63a8\u5968\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u3088\u308b\u652f\u63f4\u306b\u3088\u308a\u3001\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u9867\u5ba2\u306b\u5bc4\u308a\u6dfb\u3063\u305f\u4f1a\u8a71\u306b\u96c6\u4e2d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3-\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f-\u3069\u3053\u304b\u3089\u3067\u3082\u9ad8\u5ea6\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u30c1\u30fc\u30e0\u3068\u5354\u529b\u3057\u306a\u304c\u3089\u63d0\u4f9b\u53ef\u80fd\u306b\">\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\uff1a\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u3001\u3069\u3053\u304b\u3089\u3067\u3082\u9ad8\u5ea6\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u30c1\u30fc\u30e0\u3068\u5354\u529b\u3057\u306a\u304c\u3089\u63d0\u4f9b\u53ef\u80fd\u306b<\/h2>\n\n\n\n<p>\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306e\u30b9\u30ad\u30eb\u4e0d\u8db3\u304c\u8ab2\u984c\u3068\u306a\u308b\u4e2d\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u52b9\u7387\u7684\u306b\u62e1\u5f35\u3059\u308b\u3053\u3068\u304c\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u91cd\u8981\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002Salesforce Field Service\u306e\u6700\u65b0\u306e\u30e2\u30d0\u30a4\u30eb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u6700\u524d\u7dda\u306b\u3044\u308b\u30c1\u30fc\u30e0\u3068\u672c\u793e\u3001\u73fe\u5834\u306e\u4ed6\u306e\u5206\u91ce\u306e\u5c02\u9580\u5bb6\u3001\u305d\u3057\u3066\u9867\u5ba2\u3092\u3064\u306a\u3050\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u3001\u30aa\u30d5\u30e9\u30a4\u30f3\u306e\u72b6\u614b\u3067\u3082\u696d\u52d9\u306b\u5fc5\u8981\u306a\u60c5\u5831\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u3001\u3055\u3089\u306b\u306f AR\uff08\u62e1\u5f35\u73fe\u5b9f\uff09\u3092\u5229\u7528\u3057\u3066\u672c\u793e\u306b\u3044\u308b\u4e0a\u7d1a\u6280\u8853\u8005\u3068\u5354\u529b\u3057\u306a\u304c\u3089\u30c1\u30fc\u30e0\u3067\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Field Service Mobile\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3 \u3092\u4f7f\u7528\u3057\u3066\u5bfe\u9762\u3067\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u3001Multi-level Offline Briefcase\u3092\u5229\u7528\u3057\u3001\u5fc5\u8981\u306a\u30ec\u30b3\u30fc\u30c9\u3092\u30aa\u30d5\u30e9\u30a4\u30f3\u3067\u95b2\u89a7\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u66b4\u98a8\u96e8\u306e\u88ab\u5bb3\u3092\u53d7\u3051\u305f\u8907\u96d1\u306a\u901a\u4fe1\u6a5f\u5668\u306e\u4fee\u7406\u306a\u3069\u306e\u30ea\u30e2\u30fc\u30c8\u696d\u52d9\u3092\u884c\u3046\u5834\u5408\u3001\u30bb\u30eb\u30e9\u30fc\u56de\u7dda\u306e\u96fb\u6ce2\u306e\u6709\u7121\u306b\u95a2\u308f\u3089\u305a\u3001\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u305d\u306e\u5834\u3067\u3059\u3070\u3084\u304f\u6c7a\u5b9a\u3092\u4e0b\u3059\u305f\u3081\u306b\u5b8c\u74a7\u306a\u30c7\u30fc\u30bf\u304c\u5fc5\u8981\u3067\u3059\u3002\u6700\u9069\u5316\u3055\u308c\u305f\u4f5c\u696d\u8a08\u753b\u3001\u624b\u9806\u3001\u5b89\u5168\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u304c\u3059\u3079\u3066\u30011\u3064\u306e\u30a2\u30d7\u30ea\u5185\u306b\u3042\u308c\u3070\u3001\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u76ee\u306e\u524d\u306e\u4f5c\u696d\u306b\u96c6\u4e2d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u30d3\u30b8\u30e5\u30a2\u30eb\u30ea\u30e2\u30fc\u30c8\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8 \u306b\u3088\u308a\u3001\u9867\u5ba2\u306fAR\u3092\u5229\u7528\u3057\u305f\u4e00\u5bfe\u4e00\u306e\u30d0\u30fc\u30c1\u30e3\u30eb\u30b5\u30dd\u30fc\u30c8\u30bb\u30c3\u30b7\u30e7\u30f3\u3092\u4e88\u7d04\u30fb\u958b\u59cb\u3059\u308b\u304b\u3001\u96fb\u8a71\u3067\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u308b\u304b\u3092\u9078\u629e\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u4f01\u696d\u306f\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306e\u8a2a\u554f\u56de\u6570\u3092\u6e1b\u3089\u3059\u3053\u3068\u304c\u3067\u304d\u3001\u307e\u305f\u8fc5\u901f\u306b\u554f\u984c\u89e3\u6c7a\u3059\u308b\u9078\u629e\u80a2\u3092\u9867\u5ba2\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u9867\u5ba2\u304c\u98df\u5668\u6d17\u3044\u6a5f\u306b\u95a2\u3059\u308b\u30b5\u30dd\u30fc\u30c8\u306e\u4e88\u7d04\u3092\u3068\u308a\u3001\u6a5f\u5668\u306e\u72b6\u614b\u3092\u30d0\u30fc\u30c1\u30e3\u30eb\u3067\u898b\u305b\u308c\u3070\u3001\u6280\u8853\u8005\u304c\u753b\u9762\u4e0a\u3067\u30dd\u30a4\u30f3\u30bf\u30fc\u3092\u4f7f\u3063\u305f\u308a\u63cf\u5199\u3057\u305f\u308a\u3057\u306a\u304c\u3089\u554f\u984c\u306e\u89e3\u6c7a\u65b9\u6cd5\u3092\u63d0\u793a\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-marketing-cloud\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3-\u9867\u5ba2\u3092\u3088\u308a\u6df1\u304f\u77e5\u308b\u305f\u3081\u306e\u65b0\u3057\u3044cdp\u3068\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u6a5f\u80fd\">Marketing Cloud\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\uff1a\u9867\u5ba2\u3092\u3088\u308a\u6df1\u304f\u77e5\u308b\u305f\u3081\u306e\u65b0\u3057\u3044CDP\u3068\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u6a5f\u80fd<\/h2>\n\n\n\n<p>\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u5229\u7528\u3057\u3066\u3088\u308a\u95a2\u9023\u6027\u306e\u3042\u308b\u4f53\u9a13\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u306b\u5341\u5206\u306a\u81ea\u4fe1\u3092\u6301\u3063\u3066\u3044\u308b\u30de\u30fc\u30b1\u30bf\u30fc\u306f\u3001\u308f\u305a\u304b<a href=\"https:\/\/www.salesforce.com\/jp\/form\/state-of-marketing\/\" target=\"_blank\" rel=\"noopener\">33%<\/a>\u3067\u3059\u3002<\/p>\n\n\n\n<p>Marketing Cloud Customer Data Platform (\u65e7 Salesforce CDP) \u306f\u3001\u30de\u30fc\u30b1\u30bf\u30fc\u304c\u4fe1\u983c\u3067\u304d\u308b\u552f\u4e00\u306e\u60c5\u5831\u6e90\uff08SSOT\uff09\u3092\u69cb\u7bc9\u3057\u3001\u9867\u5ba2\u3092\u7406\u89e3\u3057\u3066\u95a2\u9023\u6027\u3092\u91cd\u8996\u3057\u305f\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u78ba\u7acb\u3059\u308b\u305f\u3081\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u672c\u65e5\u767a\u8868\u3059\u308b\u65b0\u3057\u3044CDP\u6a5f\u80fd\u306f\u3001\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Streaming Insight\u3068Data Action\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30de\u30fc\u30b1\u30bf\u30fc\u306f\u65b0\u898f\u9867\u5ba2\u3001\u6700\u65b0\u306e\u5546\u54c1\u53d6\u5f15\u3001\u652f\u6255\u3044\u306b\u95a2\u3059\u308b\u554f\u984c\u306a\u3069\u306e\u30c7\u30fc\u30bf\u4fe1\u53f7\u3092\u307b\u307c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u628a\u63e1\u3057\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u30a4\u30d9\u30f3\u30c8\u3092\u8d77\u52d5\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u65b0\u8eca\u3092\u8cfc\u5165\u3057\u305f\u65b0\u898f\u9867\u5ba2\u306b\u30c9\u30e9\u30a4\u30d0\u30fc\u30fb\u30d7\u30ed\u30d5\u30a3\u30fc\u30eb\u306e\u8a2d\u5b9a\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3067\u306e\u5171\u6709\u3001\u521d\u56de\u6d17\u8eca\u5272\u5f15\u3092\u6848\u5185\u3059\u308bE\u30e1\u30fc\u30eb\u30fb\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3092\u958b\u59cb\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li>Advanced Identity Resolution\u306f\u3001AI\u3092\u4f7f\u7528\u3057\u3066\u7570\u306a\u308b\u30c7\u30fc\u30bf\u3092\u7167\u5408\u3001\u7d71\u5408\u3057\u3001\u3088\u308a\u6b63\u78ba\u306b\u9867\u5ba2\u3092\u7279\u5b9a\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002\u4f4f\u6240\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u96fb\u8a71\u756a\u53f7\u306a\u3069\u306e\u91cd\u8907\u3057\u305f\u30d5\u30a3\u30fc\u30eb\u30c9\u3084\u3001\u300cSam\u300d\u3068\u300cSamantha\u300d\u306e\u3088\u3046\u306b\u8907\u6570\u306e\u7db4\u308a\u304c\u3042\u308b\u540d\u524d\u3001\u983b\u7e41\u306b\u77ed\u7e2e\u3055\u308c\u308b\u30cb\u30c3\u30af\u30cd\u30fc\u30e0\u306e\u30ec\u30b3\u30fc\u30c9\u3092\u7d71\u5408\u3057\u3001\u5b8c\u5168\u306a\u9867\u5ba2\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u69cb\u7bc9\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u9280\u884c\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u62c5\u5f53\u8005\u306f\u3001\u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9\u696d\u52d9\u3001\u9810\u91d1\u696d\u52d9\u3001\u8cb8\u4ed8\u696d\u52d9\u3067\u9867\u5ba2\u306e\u500b\u4eba\u60c5\u5831\u3092\u8fc5\u901f\u306b\u628a\u63e1\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30c7\u30b8\u30bf\u30eb\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u884c\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u65b0\u3057\u3044 Anonymous Profile \u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30de\u30fc\u30b1\u30bf\u30fc\u306f\u9867\u5ba2\u304c\u533f\u540d\u72b6\u614b\u306e\u3068\u304d\u306b\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u8ffd\u8de1\u3057\u3001\u8c4a\u5bcc\u306a\u30c7\u30fc\u30bf\u306e\u5c65\u6b74\u3092\u69cb\u7bc9\u3057\u3001\u305d\u308c\u3089\u306e\u30c7\u30fc\u30bf\u3092\u65e2\u77e5\u306e\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u306b\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u5c0f\u58f2\u696d\u8005\u306f\u3001\u30a6\u30a7\u30d6\u8a2a\u554f\u8005\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u5206\u6790\u3057\u3001\u30b5\u30a4\u30c8\u306b\u30b5\u30a4\u30f3\u30a4\u30f3\u3057\u305f\u3068\u304d\u306e\u30c7\u30fc\u30bf\u3068\u4ee5\u524d\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u3064\u306a\u304e\u5408\u308f\u305b\u3001\u5546\u54c1\u306e\u63a8\u5968\u5ea6\u5411\u4e0a\u306a\u3069\u3001\u3088\u308a\u826f\u3044\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p>Marketing Cloud Intelligence\uff08\u65e7 Datorama\uff09\u306f\u3001\u30de\u30fc\u30b1\u30bf\u30fc\u304c\u5206\u6790\u3092\u7d71\u5408\u3057\u3001AI\u306b\u3088\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6d3b\u7528\u3057\u3066\u6210\u679c\u3092\u7d99\u7d9a\u7684\u306b\u6700\u9069\u5316\u3057\u3001\u9867\u5ba2\u4fa1\u5024\u306e\u5411\u4e0a\u3068\u4e8b\u696d\u306e\u6210\u9577\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u672c\u65e5\u767a\u8868\u3059\u308bIntelligence\u306e\u65b0\u6a5f\u80fd\u306f\u3001\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u65b0\u6a5f\u80fd\u3067\u3042\u308bIntelligence Reports for Engagement\u306b\u3088\u308a\u3001\u30de\u30fc\u30b1\u30bf\u30fc\u306f\u4e3b\u8981\u306a\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19\u3092\u30e1\u30fc\u30eb\u958b\u5c01\u7387\u304b\u3089\u79fb\u884c\u3057\u3001\u30c7\u30d0\u30a4\u30b9\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3001OS\u3001\u30d6\u30e9\u30a6\u30b6\u3054\u3068\u306b\u30e1\u30fc\u30eb\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8a55\u4fa1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u30d8\u30eb\u30b9\u30b1\u30a2\u306e\u30de\u30fc\u30b1\u30bf\u30fc\u306f\u3001\u65b0\u3057\u3044\u60a3\u8005\u304c\u521d\u8a3a\u3092\u53d7\u3051\u308b\u524d\u306e\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3092\u5b8c\u4e86\u3059\u308b\u6642\u306b\u3001\u60a3\u8005\u306b\u3068\u3063\u3066\u6700\u9069\u306a\u30c1\u30e3\u30cd\u30eb\u3068\u30b3\u30f3\u30c6\u30f3\u30c4\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li>Intelligence\u306b\u3088\u308a\u3001\u30de\u30fc\u30b1\u30bf\u30fc\u306f\u65b0\u3057\u3044\u52d5\u7684\u306a\u53ef\u8996\u5316\u30c4\u30fc\u30eb\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u5358\u4e00\u306e\u30d3\u30e5\u30fc\u3067\u3001\u901a\u8ca8\u3001\u30c1\u30e3\u30cd\u30eb\u3001\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3001\u6642\u7cfb\u5217\u3001\u30d3\u30b8\u30cd\u30b9\u30e6\u30cb\u30c3\u30c8\u306a\u3069\u3092\u7c21\u5358\u306b\u6bd4\u8f03\u3057\u3001\u6df1\u3044\u30c7\u30fc\u30bf\u30bb\u30c3\u30c8\u3092\u63a2\u7d22\u304a\u3088\u3073\u5206\u6790\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u4f8b\u3048\u3070\u3001\u30e1\u30c7\u30a3\u30a2\u8cfc\u8aad\u30d3\u30b8\u30cd\u30b9\u306e\u30de\u30fc\u30b1\u30bf\u30fc\u306f\u3001\u5e02\u5834\u3001\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3001\u6642\u9593\u67a0\u3092\u6a2a\u65ad\u3057\u3066\u65b0\u898f\u8cfc\u8aad\u8005\u3068\u7d99\u7d9a\u8cfc\u8aad\u8005\u306e\u7372\u5f97\u5358\u4fa1\u3068\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u6700\u9069\u306a\u4e88\u7b97\u3068\u7121\u99c4\u306a\u4e88\u7b97\u3092\u7279\u5b9a\u3057\u3001\u305d\u308c\u306b\u5fdc\u3058\u3066\u4e88\u7b97\u8a08\u753b\u3084\u6226\u7565\u3092\u8abf\u6574\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u3055\u3089\u306b\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/2022\/04\/next-gen-marketingcloud-vision-product-names.html?cq_ck=1648690608295\" target=\"_blank\" rel=\"noopener\">Marketing Cloud \u306e\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa<\/a>\u306f\u3001\u30de\u30fc\u30b1\u30bf\u30fc\u304c\u4f7f\u7528\u3057\u3066\u3044\u308b\u8a00\u8a9e\u306b\u6cbf\u3063\u305f\u88fd\u54c1\u540d\u306b\u5909\u66f4\u3057\u3001\u5168\u4f53\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u5404\u88fd\u54c1\u306e\u6a5f\u80fd\u3084\u4fa1\u5024\u3092\u7406\u89e3\u3057\u3084\u3059\u304f\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u65b0\u6a5f\u80fd\u306e\u63d0\u4f9b\u958b\u59cb\u306b\u3064\u3044\u3066\">\u65b0\u6a5f\u80fd\u306e\u63d0\u4f9b\u958b\u59cb\u306b\u3064\u3044\u3066<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer Data Platform\u306e\u6a5f\u80fd\u3001Intelligence\u306e\u6a5f\u80fd\u306f\u3001\u73fe\u5728\u4e00\u822c\u63d0\u4f9b\u3055\u308c\u3066\u3044\u307e\u3059\u3002\uff08\u65e5\u672c\u3067\u306f\u4e00\u90e8\u6a5f\u80fd\u3092\u9664\u304d\u4e00\u822c\u63d0\u4f9b\u4e2d\uff09<\/li>\n\n\n\n<li>\u30d3\u30b8\u30e5\u30a2\u30eb\u30ea\u30e2\u30fc\u30c8\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306f\u3001\u73fe\u5728\u4e00\u822c\u63d0\u4f9b\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/li>\n\n\n\n<li>Service Cloud Voice Genesys Connector\u3001Service Cloud Voice\u3068AWS Contact Lens\u3068\u306e\u9023\u643a\u3001Field Service Multi-Level Offline Briefcase\u306f\u30012022\u5e74\u590f\u306b\u4e00\u822c\u63d0\u4f9b\u958b\u59cb\u4e88\u5b9a\u3067\u3059\u3002\uff08\u65e5\u672c\u3067\u306e\u63d0\u4f9b\u958b\u59cb\u306f\u672a\u5b9a\u3067\u3059\uff09<\/li>\n\n\n\n<li>Service Cloud Voice Google Contact Center AI Platform\u30b3\u30cd\u30af\u30bf\u30fc\u306f2022\u5e74\u79cb\u306b\u4e00\u822c\u63d0\u4f9b\u958b\u59cb\u4e88\u5b9a\u3067\u3059\u3002\uff08\u65e5\u672c\u3067\u306e\u63d0\u4f9b\u958b\u59cb\u306f\u672a\u5b9a\u3067\u3059\uff09<\/li>\n\n\n\n<li>Service Cloud Voice Genesys\u30b3\u30cd\u30af\u30bf\u30fc\u3001Service Cloud Voice\u3068AWS Contact Lens\u3068\u306e\u9023\u643a\u3001Field Service Multi-Level Offline Briefcase\u306f\u30012022\u5e74\u590f\u306b\u4e00\u822c\u63d0\u4f9b\u958b\u59cb\u4e88\u5b9a\u3067\u3059\u3002\uff08\u65e5\u672c\u3067\u306e\u63d0\u4f9b\u958b\u59cb\u306f\u672a\u5b9a\u3067\u3059\uff09<\/li>\n\n\n\n<li>Service Cloud Voice Google Contact Center AI Platform\u30b3\u30cd\u30af\u30bf\u30fc\u306f2022\u5e74\u79cb\u306b\u4e00\u822c\u63d0\u4f9b\u958b\u59cb\u4e88\u5b9a\u3067\u3059\u3002\uff08\u65e5\u672c\u3067\u306e\u63d0\u4f9b\u958b\u59cb\u306f\u672a\u5b9a\u3067\u3059\uff09<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\uff5e \u4fe1\u983c\u3067\u304d\u308b\u30c7\u30fc\u30bf\u3068AI\u3067\u4eba\u9593\u5473\u306e\u3042\u308b\u9867\u5ba2\u4f53\u9a13\u3092\u5b9f\u73fe \uff5e \u203b\u672c\u8cc7\u6599\u306f2022\u5e744\u67086\u65e5\u306b\u7c73\u56fd\u3067\u767a\u8868\u3055\u308c\u305f\u30cb\u30e5\u30fc\u30b9\u30ea\u30ea\u30fc\u30b9\u306e\u6284\u8a33\u7248\u3067\u3059\u3002\u672c\u8cc7\u6599\u306e\u6b63\u5f0f\u8a00\u8a9e\u306f\u82f1\u8a9e\u3067\u3042\u308a\u3001\u305d\u306e\u5185\u5bb9\u304a\u3088\u3073\u89e3\u91c8\u306b\u3064\u3044\u3066\u306f\u82f1\u8a9e\u304c\u512a\u5148\u3055\u308c\u307e\u3059\u3002 \u7c73\u56fd [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":4751,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[],"sf_theme":[],"sf_topic":[],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[],"sf_collection":[],"sf_visibility":[],"coauthors":[12242],"class_list":["post-2026","sf_press_release","type-sf_press_release","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce\u3001Service Cloud\u3068Marketing Cloud\u306e\u65b0\u305f\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u767a\u8868 - Salesforce<\/title>\n<meta name=\"description\" content=\"\uff5e 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