{"id":2128,"date":"2021-09-24T11:15:00","date_gmt":"2024-03-11T11:15:54","guid":{"rendered":""},"modified":"2024-04-08T10:07:37","modified_gmt":"2024-04-08T01:07:37","slug":"210924-3","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2021\/09\/24\/210924-3\/","title":{"rendered":"Salesforce\u3001Service Cloud\u306e\u65b0\u305f\u306a\u81ea\u52d5\u5316\u3001AI\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u767a\u8868"},"content":{"rendered":"\n<p class=\"has-text-align-center\">~ Incident Management\u3001Swarming\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u306f\u3058\u3081\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u6a5f\u80fd\u306e\u62e1\u5f35\u306b\u3088\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306e\u30c7\u30b8\u30bf\u30eb\u672c\u793e\u306b\u5909\u9769 ~<\/p>\n\n\n\n<p class=\"has-text-align-center\">\u203b\u672c\u30ea\u30ea\u30fc\u30b9\u306f\u30012021\u5e749\u67089\u65e5\u306b\u7c73\u56fd\u3067\u767a\u8868\u3055\u308c\u305f<a href=\"https:\/\/www.salesforce.com\/news\/stories\/new-automation-ai-innovations-from-service-cloud-360\/\" target=\"_blank\" rel=\"noopener\">\u30ea\u30ea\u30fc\u30b9<\/a>\u3092\u5143\u306b\u4e00\u90e8\u5185\u5bb9\u3092\u65e5\u672c\u5411\u3051\u306b\u518d\u7de8\u96c6\u3057\u305f\u3082\u306e\u3067\u3059\u3002\u65e5\u672c\u3067\u306e\u4e00\u822c\u63d0\u4f9b\u306e\u6642\u671f\u306f\u672a\u5b9a\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u30b0\u30ed\u30fc\u30d0\u30eb\u3067CRM \u3092\u30ea\u30fc\u30c9\u3059\u308b\u7c73\u56fd\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\uff08\u4ee5\u4e0b\u3001\u7c73\u56fdSalesforce\uff09\u306f\u672c\u65e5\u3001Incident Management\u3001Swarming \u306a\u3069Service Cloud\u306b\u304a\u3051\u308b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u4eca\u56de\u767a\u8868\u3059\u308b\u81ea\u52d5\u5316\u3068AI\u3092\u6d3b\u7528\u3057\u305f\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306f\u3001\u304a\u5ba2\u69d8\u304c\u554f\u984c\u306b\u6c17\u3065\u304f\u524d\u306b\u3001\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3057\u3001\u89e3\u6c7a\u306e\u305f\u3081\u306e\u30d5\u30ed\u30fc\u3092\u6c7a\u5b9a\u3057\u3001\u89e3\u6c7a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u30d3\u30c7\u30aa\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u97f3\u58f0\u901a\u8a71\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306a\u3069\u306e\u65b0\u3057\u3044\u30c7\u30b8\u30bf\u30eb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u304a\u5ba2\u69d8\u3068\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306e\u4e21\u65b9\u306b\u8ca0\u62c5\u306e\u306a\u3044\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u304a\u5ba2\u69d8\u304b\u3089\u306e\u8981\u671b\u304c\u6025\u5897\u3057\u3066\u3044\u308b\u4e00\u65b9\u3067\u3001\u4f01\u696d\u304c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u4e0d\u8db3\u306b\u76f4\u9762\u3059\u308b\u306a\u304b\u3001<a href=\"https:\/\/www.nbcbayarea.com\/investigations\/consumer\/viewers-covid-19-defeats-customer-service\/2400462\/\" target=\"_blank\" rel=\"noopener\">78%<\/a>\u306e\u6d88\u8cbb\u8005\u304c1\u3064\u306e\u554f\u984c\u306b\u3064\u3044\u3066\u4f55\u5ea6\u3082\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u9023\u7d61\u3092\u53d6\u308b\u5fc5\u8981\u304c\u3042\u308b\u3068\u56de\u7b54\u3057\u3066\u304a\u308a\u3001\u3053\u306e\u3088\u3046\u306a\u72b6\u6cc1\u306f\u30d6\u30e9\u30f3\u30c9\u306e\u4fe1\u983c\u3092\u640d\u306a\u3046\u3053\u3068\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u53cd\u5fa9\u7684\u3067\u4fa1\u5024\u306e\u4f4e\u3044\u30bf\u30b9\u30af\u3092\u81ea\u52d5\u5316\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u8907\u96d1\u306a\u554f\u984c\u3092\u3088\u308a\u65e9\u304f\u89e3\u6c7a\u3057\u3001\u304a\u5ba2\u69d8\u3068\u3088\u308a\u6df1\u3044\u4fe1\u983c\u95a2\u4fc2\u3092\u7bc9\u304f\u3068\u3044\u3046\u3001\u4eba\u304c\u95a2\u308f\u308b\u3079\u304d\u30b5\u30fc\u30d3\u30b9\u306b\u96c6\u4e2d\u3067\u304d\u308b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u5fc5\u8981\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p><b>\u4fe1\u983c\u3055\u308c\u308b\u30b5\u30fc\u30d3\u30b9\u3092\u5927\u898f\u6a21\u3067\u63d0\u4f9b\u3067\u304d\u308bAI\u642d\u8f09\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc<\/b><\/p>\n\n\n\n<p>\u304a\u5ba2\u69d8\u306e\u671f\u5f85\u304c\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u9ad8\u307e\u308b\u4e2d\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306f\u304a\u5ba2\u69d8\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u77ac\u9593\u306b\u7d20\u65e9\u304f\u5bfe\u5fdc\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u5b9f\u969b\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/form\/pdf\/state-of-the-connected-customer-4th-edition\/\" target=\"_blank\" rel=\"noopener\">90\uff05<\/a>\u306e\u304a\u5ba2\u69d8\u304c\u975e\u5e38\u6642\u306e\u4f01\u696d\u306e\u884c\u52d5\u306b\u3088\u3063\u3066\u305d\u306e\u4f01\u696d\u304c\u4fe1\u983c\u3067\u304d\u308b\u304b\u308f\u304b\u308b\u3068\u7b54\u3048\u3066\u3044\u307e\u3059\u3002AI\u3092\u6d3b\u7528\u3057\u305f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3068\u81ea\u52d5\u5316\u306b\u3088\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306f\u91cd\u5927\u306a\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306b\u8fc5\u901f\u306b\u5bfe\u5fdc\u3057\u3001\u7d44\u7e54\u5185\u3067\u306e\u554f\u3044\u5408\u308f\u305b\u306e\u7d4c\u8def\u6c7a\u5b9a\u3092\u81ea\u52d5\u5316\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u60a9\u307e\u305b\u308b\u53cd\u5fa9\u7684\u306a\u30bf\u30b9\u30af\u3092\u6392\u9664\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u65b0\u3057\u3044\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u6a5f\u80fd\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><p>Incident Management\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u306e\u969c\u5bb3\u306e\u691c\u51fa\u3001\u8a3a\u65ad\u3001\u5bfe\u5fdc\u3092\u652f\u63f4\u3059\u308b\u3053\u3068\u3067\u3001\u91cd\u5927\u306a\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u306e\u89e3\u6c7a\u3092\u8fc5\u901f\u306b\u884c\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306f\u3001\u554f\u984c\u306e\u767a\u751f\u3092\u7a4d\u6975\u7684\u306b\u304a\u5ba2\u69d8\u306b\u901a\u77e5\u3057\u305f\u308a\u3001\u5897\u52a0\u3057\u305f\u554f\u3044\u5408\u308f\u305b\u3092\u7dca\u6025\u5ea6\u306b\u5fdc\u3058\u3066\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u307e\u305f\u3001\u304a\u5ba2\u69d8\u3084\u6839\u672c\u7684\u306a\u554f\u984c\u306e\u89e3\u6c7a\u306b\u53d6\u308a\u7d44\u3080\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u30c1\u30fc\u30e0\u306b\u900f\u660e\u6027\u3092\u78ba\u4fdd\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2021\/08\/17\/slack-supercharges-salesforce-customer-360-for-sales-service-marketing-and-analytics\/\" target=\"_blank\" rel=\"noopener\">Swarming<\/a>\u306f\u3001\u958b\u767a\u30c1\u30fc\u30e0\u3084\u8ca1\u52d9\u30c1\u30fc\u30e0\u3001\u5916\u90e8\u30d1\u30fc\u30c8\u30ca\u30fc\u306a\u3069\u3001\u6307\u5b9a\u3057\u305f\u793e\u5185\u5916\u306e\u5c02\u9580\u5bb6\u3092\u81ea\u52d5\u7684\u306bSlack\u306b\u96c6\u3081\u3001\u5927\u898f\u6a21\u306a\u30a4\u30f3\u30b7\u30c7\u30f3\u30c8\u3084\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5354\u529b\u3057\u3066\u89e3\u6c7a\u3057\u307e\u3059\u3002<\/p><\/li>\n\n\n\n<li><p>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30d5\u30ed\u30fcSalesforce\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u306b\u69cb\u7bc9\u3055\u308c\u305f\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30d5\u30ed\u30fc\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u304cCRM\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u3066\u8907\u96d1\u306a\u30eb\u30fc\u30eb\u3092\u4f5c\u6210\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u3068\u4ed6\u90e8\u7f72\u9593\u3067\u554f\u3044\u5408\u308f\u305b\u3084\u96fb\u8a71\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u3001\u30c1\u30e3\u30c3\u30c8\u306b\u3088\u308b\u89e3\u6c7a\u306e\u305f\u3081\u306e\u30d5\u30ed\u30fc\u306e\u6c7a\u5b9a\u3092\u3088\u308a\u5bb9\u6613\u306b\u3057\u307e\u3059\u3002\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3001Einstein \u30b1\u30fc\u30b9\u5206\u985e\u3001Einstein \u8a18\u4e8b\u306e\u304a\u3059\u3059\u3081\u3092\u30d5\u30ed\u30fc\u306b\u642d\u8f09\u3057\u305fService Cloud\u306f\u3001\u53d7\u4fe1\u3057\u305f\u554f\u3044\u5408\u308f\u305b\u3092\u5206\u6790\u3057\u3001\u6700\u9069\u306a\u30ad\u30e5\u30fc\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001\u30d7\u30ed\u30bb\u30b9\uff08\u5916\u90e8\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u542b\u3080\uff09\u3078\u306e\u30d5\u30ed\u30fc\u306e\u6c7a\u5b9a\u3092\u81ea\u52d5\u5316\u3057\u3001\u9867\u5ba2\u306b\u95a2\u9023\u60c5\u5831\u3092\u81ea\u52d5\u8fd4\u4fe1\u3059\u308b\u3053\u3068\u3067\u3001\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306e\u52b9\u7387\u5316\u3068\u30b5\u30dd\u30fc\u30c8\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p><\/li>\n\n\n\n<li><p>Service Cloud\u5411\u3051\u306eRPA<a href=\"https:\/\/blogs.mulesoft.com\/news\/mulesoft-to-acquire-servicetrace\/\" target=\"_blank\" rel=\"noopener\">Servicetrace\u793e<\/a>\u306e\u63d0\u4f9b\u3059\u308bService Cloud\u306e\u30ed\u30dc\u30c6\u30a3\u30c3\u30af\u30fb\u30d7\u30ed\u30bb\u30b9\u30fb\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\uff08RPA\uff09\u306b\u3088\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306f\u3001API\u3092\u6301\u305f\u306a\u3044\u30ec\u30ac\u30b7\u30fc\u30b7\u30b9\u30c6\u30e0\u3067\u306e\u691c\u7d22\u3084\u66f8\u304d\u8fbc\u307f\u306a\u3069\u306e\u53cd\u5fa9\u4f5c\u696d\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u4f01\u696d\u306f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u7d44\u307f\u8fbc\u307e\u308c\u305f\u30d7\u30ed\u30bb\u30b9\u3092\u81ea\u52d5\u5316\u3057\u3066\u3001\u554f\u984c\u89e3\u6c7a\u306e\u305f\u3081\u306b\u9867\u5ba2\u3092\u6bb5\u968e\u7684\u306b\u8a98\u5c0e\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u62e1\u5145\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30b1\u30c3\u30c8\u306e\u4f7f\u7528\u3084\u66f4\u65b0\u306a\u3069\u306e\u53cd\u5fa9\u7684\u306a\u30bf\u30b9\u30af\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u751f\u7523\u6027\u3092\u5927\u5e45\u306b\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p><\/li>\n<\/ul>\n\n\n\n<p><b>\u30c7\u30b8\u30bf\u30eb\u30b5\u30fc\u30d3\u30b9\u672c\u793e\u306b\u3088\u308b\u8ca0\u62c5\u306e\u306a\u3044\u4f53\u9a13 <\/b><\/p>\n\n\n\n<p>\u3053\u308c\u307e\u3067\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u673a\u304c\u4e26\u3093\u3067\u3044\u3066\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u96a3\u306e\u4eba\u306e\u80a9\u3092\u53e9\u3044\u3066\u52a9\u3051\u3092\u6c42\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u74b0\u5883\u3067\u3057\u305f\u3002\u3057\u304b\u3057\u3001\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u3067\u5206\u6563\u3057\u305f\u4e16\u754c\u3067\u50cd\u304f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u306f\u3001\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u3001\u97f3\u58f0\u901a\u8a71\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001<a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2021\/08\/17\/slack-supercharges-salesforce-customer-360-for-sales-service-marketing-and-analytics\/\" target=\"_blank\" rel=\"noopener\">Slack<\/a>\u306a\u3069\u3092\u7d71\u5408\u3057\u3001\u5f93\u696d\u54e1\u3001\u30d1\u30fc\u30c8\u30ca\u30fc\u3001\u9867\u5ba2\u3001\u30a2\u30d7\u30ea\u30921\u3064\u306e\u753b\u9762\u3067\u3064\u306a\u3050\u300c\u30c7\u30b8\u30bf\u30eb\u672c\u793e\u300d\u203b1 \u304c\u5fc5\u8981\u3068\u306a\u308a\u307e\u3059\u3002\u30c7\u30b8\u30bf\u30eb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u65b0\u6a5f\u80fd\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><p>Einstein Conversation Mining\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\uff08NLP\uff09\u3092\u4f7f\u7528\u3057\u3066\u6700\u3082\u4e00\u822c\u7684\u306a\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u306e\u7a2e\u985e\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30c1\u30e3\u30cd\u30eb\u3084\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306e\u7d99\u7d9a\u7684\u306a\u6539\u5584\u3068\u6700\u9069\u5316\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001Einstein Conversation Mining\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u30dc\u30c3\u30c8\u306e\u5c0e\u5165\u306b\u512a\u5148\u7684\u306b\u53d6\u308a\u7d44\u3080\u3079\u304d\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3092\u7279\u5b9a\u3057\u305f\u308a\u3001\u304a\u5ba2\u69d8\u304b\u3089\u3088\u304f\u3042\u308b\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306e\u65b0\u3057\u3044\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u306e\u4f5c\u6210\u3092\u4fc3\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p><\/li>\n\n\n\n<li><p>\u30a2\u30d7\u30ea\u5185\uff06Web\u3067\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0SMS\u3084\u30e1\u30c3\u30bb\u30fc\u30b8\u30a2\u30d7\u30eaWhatsApp\u306e\u3088\u3046\u306a\u3084\u308a\u3068\u308a\u304c\u7d9a\u304f\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u4f53\u9a13\u3092\u3001\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3084Web\u30b5\u30a4\u30c8\u4e0a\u3067\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u304a\u5ba2\u69d8\u306f\u30a6\u30a3\u30f3\u30c9\u30a6\u3092\u9589\u3058\u305f\u308a\u3001\u30a2\u30d7\u30ea\u3068\u30d6\u30e9\u30a6\u30b6\u3092\u5207\u308a\u66ff\u3048\u305f\u308a\u3057\u3066\u3082\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u306e\u4f1a\u8a71\u306f\u7d99\u7d9a\u3055\u308c\u308b\u305f\u3081\u3001\u304a\u5ba2\u69d8\u81ea\u8eab\u304c\u60c5\u5831\u3092\u7e70\u308a\u8fd4\u3057\u4f1d\u3048\u305f\u308a\u3001\u554f\u984c\u70b9\u3092\u8aac\u660e\u3057\u305f\u308a\u3059\u308b\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p><\/li>\n\n\n\n<li><p>Visual Remote Assistant\u30d3\u30c7\u30aa\u3068\u30aa\u30fc\u30c7\u30a3\u30aa\u306b\u3088\u308b\u53cc\u65b9\u5411\u901a\u4fe1\u3092\u901a\u3058\u3066\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3084\u73fe\u5834\u306e\u6280\u8853\u8005\u3068\u304a\u5ba2\u69d8\u3068\u306e\u9593\u3067\u5bfe\u9762\u5f0f\u306e\u4f1a\u8a71\u304c\u53ef\u80fd\u306b\u306a\u308b\u305f\u3081\u3001\u304a\u5ba2\u69d8\u3068\u306e\u5f37\u56fa\u306a\u95a2\u4fc2\u69cb\u7bc9\u3068\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u4f53\u9a13\u306e\u63d0\u4f9b\u304c\u53ef\u80fd\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u304c\u30d5\u30a1\u30a4\u30ca\u30f3\u30b7\u30e3\u30eb\u30fb\u30a2\u30c9\u30d0\u30a4\u30b6\u30fc\u3084\u533b\u5e2b\u3001\u81ea\u52d5\u8eca\u306e\u30c8\u30e9\u30d6\u30eb\u3092\u9060\u9694\u3067\u89e3\u6c7a\u3059\u308b\u6574\u5099\u58eb\u306a\u3069\u3001\u3042\u3089\u3086\u308b\u4eba\u306b\u76f8\u8ac7\u3059\u308b\u3068\u304d\u306b\u30b3\u30f3\u30b5\u30eb\u30c6\u30fc\u30b7\u30e7\u30f3\u306e\u8cea\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002<\/p><\/li>\n\n\n\n<li><p>Workforce Engagement\u4eba\u54e1\u7ba1\u7406\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u4e88\u6e2c\u3055\u308c\u308b\u696d\u52d9\u3068\u5fc5\u8981\u306a\u4eba\u54e1\u3068\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u57cb\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u60aa\u5929\u5019\u3067\u901a\u8a71\u91cf\u304c\u6025\u5897\u3057\u305f\u5834\u5408\u306a\u3069\u7269\u4e8b\u304c\u8a08\u753b\u901a\u308a\u306b\u9032\u307e\u306a\u3044\u5834\u5408\u306b\u3001\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306f\u5f93\u696d\u54e1\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3092\u8abf\u6574\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u4f53\u9a13\u3084\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u58eb\u6c17\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p><\/li>\n\n\n\n<li><p>Service Cloud Voice\u30b5\u30fc\u30d3\u30b9\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u305f\u3081\u306b\u3001\u96fb\u8a71\u3001\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3001CRM\u306e\u30c7\u30fc\u30bf\u30921\u3064\u306e\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u306b\u307e\u3068\u3081\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002Service Cloud Voice\u306f\u3001AppExchange\u4e0a\u306710\u793e\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u9023\u643a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p><\/li>\n<\/ul>\n\n\n\n<p>\u203b1 <a href=\"https:\/\/www.salesforce.com\/jp\/company\/news-press\/press-releases\/2021\/07\/210721\/\" target=\"_blank\" rel=\"noopener\">\u3010\u6284\u8a33\u3011\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u3001Slack\u306e\u8cb7\u53ce\u3092\u5b8c\u4e86<\/a><\/p>\n\n\n\n<p><b>\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306b\u3064\u3044\u3066<\/b><\/p>\n\n\n\n<p>\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306f\u3001\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff08CRM\uff09\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308a\u3001\u30c7\u30b8\u30bf\u30eb\u6642\u4ee3\u306b\u304a\u3044\u3066\u4f01\u696d\u3068\u9867\u5ba2\u3092\u8fd1\u3065\u3051\u308b\u652f\u63f4\u3092\u3057\u3066\u3044\u307e\u3059\u30021999\u5e74\u306b\u8a2d\u7acb\u3055\u308c\u305f\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306f\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u3068\u696d\u754c\u306e\u4f01\u696d\u304c\u30af\u30e9\u30a6\u30c9\u3001\u30e2\u30d0\u30a4\u30eb\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u3001IoT\u3001\u4eba\u5de5\u77e5\u80fd\u3001\u97f3\u58f0\u3001\u30d6\u30ed\u30c3\u30af\u30c1\u30a7\u30fc\u30f3\u306a\u3069\u306e\u5f37\u529b\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6d3b\u7528\u3057\u3001360\u5ea6\u3067\u9867\u5ba2\u3068\u7e4b\u304c\u308b\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\uff08NYSE\uff1aCRM\uff09\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001<a href=\"http:\/\/www.salesforce.com\/\" target=\"_blank\" rel=\"noopener\">www.salesforce.com<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>~ Incident Management\u3001Swarming\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u306f\u3058\u3081\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u6a5f\u80fd\u306e\u62e1\u5f35\u306b\u3088\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306e\u30c7\u30b8\u30bf\u30eb\u672c\u793e\u306b\u5909\u9769 ~ \u203b\u672c\u30ea\u30ea\u30fc\u30b9\u306f\u30012021\u5e749 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[],"sf_theme":[],"sf_topic":[],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[],"sf_collection":[],"sf_visibility":[],"coauthors":[12242],"class_list":["post-2128","sf_press_release","type-sf_press_release","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce\u3001Service Cloud\u306e\u65b0\u305f\u306a\u81ea\u52d5\u5316\u3001AI\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u767a\u8868 - Salesforce<\/title>\n<meta name=\"description\" content=\"~ Incident\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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