{"id":2156,"date":"2021-07-15T11:16:00","date_gmt":"2024-03-11T11:16:17","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&#038;p=2156"},"modified":"2024-04-05T18:48:37","modified_gmt":"2024-04-05T09:48:37","slug":"210715","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2021\/07\/15\/210715\/","title":{"rendered":"\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u3001\u30c6\u30ec\u30d5\u30a9\u30cb\u30fc\u6a5f\u80fd\u3068CRM\u3092\u7d71\u5408\u3059\u308b \u300cService Cloud Voice\u300d\u3092\u65e5\u672c\u5e02\u5834\u3067\u63d0\u4f9b\u958b\u59cb"},"content":{"rendered":"\n<p class=\"has-text-align-center has-medium-font-size\">\u301cAWS\u304c\u63d0\u4f9b\u3059\u308b\u300cAmazon Connect\u300d\u3068\u306e\u9023\u643a\u306b\u3088\u308a\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u3055\u3089\u306a\u308b\u62e1\u5f35\u6027\u3092\u63d0\u4f9b\u301c<\/p>\n\n\n\n<p>\u682a\u5f0f\u4f1a\u793e\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\uff08\u672c\u793e\uff1a\u6771\u4eac\u90fd\u5343\u4ee3\u7530\u533a\u3001\u4ee3\u8868\u53d6\u7de0\u5f79\u4f1a\u9577 \u517c \u793e\u9577\uff1a\u5c0f\u51fa \u4f38\u4e00\u3001\u4ee5\u4e0b\u3001\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\uff09\u306f\u672c\u65e5\u3001\u4e16\u754cNo.1\u306eCRM\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308bSalesforce\u306b\u30c7\u30b8\u30bf\u30eb\u30c6\u30ec\u30d5\u30a9\u30cb\u30fc\u3092\u7d71\u5408\u3059\u308b\u65b0\u3057\u3044\u6a5f\u80fd\u300c<a href=\"https:\/\/www.salesforce.com\/jp\/products\/service-cloud\/solutions\/call-center-management\/\" target=\"_blank\" rel=\"noopener\">Service Cloud Voice<\/a>\u300d\u3092\u65e5\u672c\u5e02\u5834\u3067\u63d0\u4f9b\u958b\u59cb\u3057\u307e\u3057\u305f\u3002\u97f3\u58f0\u3092\u30c6\u30ad\u30b9\u30c8\u5316\u3057\u3066\u53ef\u8996\u5316\u3055\u305b\u308bService Cloud Voice\u306b\u3088\u308a\u3001\u4f01\u696d\u306e\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u306f\u5fdc\u5bfe\u54c1\u8cea\u3084\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a\u304c\u671f\u5f85\u3067\u304d\u308b\u307b\u304b\u3001\u9867\u5ba2\u306b\u307e\u3064\u308f\u308b\u3042\u3089\u3086\u308b\u60c5\u5831\u3092\u5143\u306b\u3057\u3066\u63a8\u5968\u3055\u308c\u308b\u30a4\u30f3\u30b5\u30a4\u30c8\u304b\u3089\u3001\u9867\u5ba2\u3078\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u65b0\u578b\u30b3\u30ed\u30ca\u30a6\u30a4\u30eb\u30b9\u306e\u6d41\u884c\u306b\u3088\u3063\u3066\u5de3\u3054\u3082\u308a\u9700\u8981\u306b\u3088\u308bEC\u30b5\u30a4\u30c8\u306e\u9700\u8981\u5897\u52a0\u3084\u3001\u7701\u5e81\u3084\u81ea\u6cbb\u4f53\u306a\u3069\u304c\u65b0\u578b\u30b3\u30ed\u30ca\u30a6\u30a4\u30eb\u30b9\u306b\u95a2\u9023\u3057\u305f\u696d\u52d9\u306b\u304a\u3051\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u8a2d\u7f6e\u3057\u3066\u3044\u308b\u80cc\u666f\u304b\u3089\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u81ea\u4f53\u306e\u9700\u8981\u304c\u5897\u52a0\u3059\u308b\u4e2d\u3067\u3001\u305d\u306e\u591a\u304f\u304c\u52b4\u50cd\u96c6\u7d04\u578b\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u5927\u4eba\u6570\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u9650\u3089\u308c\u305f\u30b9\u30da\u30fc\u30b9\u3067\u304a\u5ba2\u69d8\u5bfe\u5fdc\u3092\u884c\u3046\u305f\u3081\u3001\u4e09\u5bc6\u30ea\u30b9\u30af\u304c\u4ed6\u306e\u696d\u52d9\u4f53\u7cfb\u3068\u6bd4\u3079\u3066\u3082\u9ad8\u3044\u3053\u3068\u304c\u8ab2\u984c\u3068\u3057\u3066\u4e0a\u3052\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>Service Cloud Voice\u3067\u306f\u3001\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3084CRM\u30c7\u30fc\u30bf\u306b\u52a0\u3048\u3066\u3001\u96fb\u8a71\u306b\u3088\u308b\u97f3\u58f0\u3067\u306e\u554f\u3044\u5408\u308f\u305b\u304c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u5411\u3051\u306b1\u3064\u306e\u30d3\u30e5\u30fc\u306b\u307e\u3068\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u62c5\u5f53\u8005\u306e\u753b\u9762\u306b\u306f\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30b3\u30fc\u30eb\u5185\u5bb9\u306e\u30c6\u30ad\u30b9\u30c8\u5316\u3084\u3001AI\u306b\u3088\u3063\u3066\u63a8\u5968\u3055\u308c\u308b\u30cd\u30af\u30b9\u30c8\u30b9\u30c6\u30c3\u30d7\u304c\u8868\u793a\u3055\u308c\u307e\u3059\u3002Service Cloud Voice\u3068\u65e2\u5b58\u306e\u96fb\u8a71\u30b7\u30b9\u30c6\u30e0\u3092\u9023\u643a\u3059\u308b\u3053\u3068\u3067\u3001\u96fb\u8a71\u5bfe\u5fdc\u3092\u884c\u3046\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u5404\u7a2e\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3092\u7d71\u5408\u3057\u3066\u3001\u8fc5\u901f\u3067\u30b9\u30de\u30fc\u30c8\u304b\u3064\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>Service Cloud Voice\u306e\u4e3b\u306a\u6a5f\u80fd\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u30af\u30e9\u30a6\u30c9\u30c6\u30ec\u30d5\u30a9\u30cb\u30fc\u3068\u306e\u8fc5\u901f\u306a\u9023\u643a\uff1aService Cloud Voice\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30c6\u30ec\u30d5\u30a9\u30cb\u30fc\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u3092\u8fc5\u901f\u306a\u69cb\u7bc9\u304c\u53ef\u80fd\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u304a\u5ba2\u69d8\u306f\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30b7\u30e7\u30f3\u3067\u306f\u306a\u304f\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u6ce8\u529b\u3057\u3001\u5e743\u56de\u306e\u30d0\u30fc\u30b8\u30e7\u30f3\u30a2\u30c3\u30d7\u3067\u7d99\u7d9a\u7684\u306b\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3055\u308c\u308b\u6a5f\u80fd\u306b\u3088\u308b\u8ab2\u984c\u89e3\u6c7a\u306b\u6ce8\u529b\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u7d71\u5408\uff1a\u97f3\u58f0\u30c1\u30e3\u30cd\u30eb\u3092\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u97f3\u58f0\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30e1\u30fc\u30eb\u306a\u3069\u306e\u5168\u3066\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u30c1\u30e3\u30cd\u30eb\u3092\u6a2a\u65ad\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306f\u3088\u308a\u826f\u3044\u30b3\u30fc\u30c1\u30f3\u30b0\u74b0\u5883\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u901a\u8a71\u4e2d\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3084\u3001\u81ea\u5b85\u3084\u30aa\u30d5\u30a3\u30b9\u306a\u3069\u5834\u6240\u3092\u554f\u308f\u305a\u69d8\u3005\u306a\u5834\u6240\u3067\u50cd\u304f\u30c1\u30fc\u30e0\u30e1\u30f3\u30d0\u30fc\u3078\u306e\u901a\u8a71\u5f8c\u306e\u30b5\u30dd\u30fc\u30c8\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u652f\u63f4\u306e\u305f\u3081\u306eAI\u6a5f\u80fd\uff1a\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30c6\u30ad\u30b9\u30c8\u5316\u3055\u308c\u308b\u901a\u8a71\u5185\u5bb9\u3092\u5206\u6790\u3057\u3001\u6b21\u306b\u3068\u308b\u3079\u304d\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u63a8\u5968\u3055\u305b\u305f\u308a\u3001\u30de\u30af\u30ed\u3092\u8d77\u52d5\u3057\u3066\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u5b8c\u4e86\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u5f8c\u7d9a\u306e\u696d\u52d9\u3092\u3088\u308a\u8fc5\u901f\u306b\u56de\u3059\u3053\u3068\u304c\u51fa\u6765\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u3089\u306b\u3088\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3088\u308a\u8907\u96d1\u306a\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306b\u96c6\u4e2d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p><strong>Service Cloud Voice \u4fa1\u683c\u3068\u63d0\u4f9b\u958b\u59cb\u6642\u671f<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u4fa1\u683c\uff1a \u6708\u984d6,000\u5186\u301c\uff08\u7a0e\u629c\uff09\/\u30e6\u30fc\u30b6\u30fc\u3042\u305f\u308a<\/li>\n\n\n\n<li>\u63d0\u4f9b\u958b\u59cb\u6642\u671f\uff1a 2021\u5e747\u670815\u65e5<\/li>\n<\/ul>\n\n\n\n<p><strong>Amazon Connect\u306e\u30c6\u30ec\u30d5\u30a9\u30cb\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u306e\u9023\u643a<\/strong><\/p>\n\n\n\n<p>\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u3067\u3042\u308bAmazon Connect\u306b\u3088\u308b\u3042\u3089\u304b\u3058\u3081\u7d71\u5408\u3055\u308c\u305f\u30c6\u30ec\u30d5\u30a9\u30cb\u30fc\u3067\u3059\u3002\u5f53\u793e\u306e\u30a8\u30f3\u30b8\u30cb\u30a2\u304cSalesforce\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3059\u308b\u305f\u3081\u306b\u69cb\u7bc9\u3057\u305f\u3001\u30c6\u30ad\u30b9\u30c8\u5316\u3001\u30b9\u30c8\u30ec\u30fc\u30b8\u3001\u97f3\u58f0\u30dc\u30c3\u30c8\u3092\u542b\u3080Amazon Connect\u30b5\u30fc\u30d3\u30b9\u306e\u30d0\u30f3\u30c9\u30eb\u30d1\u30c3\u30b1\u30fc\u30b8\u3067\u3059\u3002<\/p>\n\n\n\n<p><b>\u30a2\u30de\u30be\u30f3 \u30a6\u30a7\u30d6 \u30b5\u30fc\u30d3\u30b9\uff08AWS\u69d8\uff09\u306e\u30a8\u30f3\u30c9\u30fc\u30b9\u30e1\u30f3\u30c8\u30b3\u30e1\u30f3\u30c8<\/b><\/p>\n\n\n\n<p>\u30a2\u30de\u30be\u30f3 \u30a6\u30a7\u30d6 \u30b5\u30fc\u30d3\u30b9 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srcset=\"https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/04\/image_1dce58.png 2880w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/04\/image_1dce58.png?w=300&amp;h=188 300w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/04\/image_1dce58.png?w=768&amp;h=480 768w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/04\/image_1dce58.png?w=1024&amp;h=640 1024w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/04\/image_1dce58.png?w=1536&amp;h=960 1536w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/04\/image_1dce58.png?w=2048&amp;h=1280 2048w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/04\/image_1dce58.png?w=264&amp;h=165 264w, https:\/\/www.salesforce.com\/jp\/news\/wp-content\/uploads\/sites\/21\/2024\/04\/image_1dce58.png?w=500&amp;h=313 500w, 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