{"id":2354,"date":"2020-08-07T11:19:00","date_gmt":"2024-03-11T11:19:27","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&#038;p=2354"},"modified":"2024-04-08T13:59:08","modified_gmt":"2024-04-08T04:59:08","slug":"200807","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2020\/08\/07\/200807\/","title":{"rendered":"\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0 \u30ac\u30fc\u30c8\u30ca\u30fc\u306b\u3088\u308bCRM\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bb\u30f3\u30bf\u30fc\u3001 \u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u3001\u55b6\u696d\u652f\u63f4\u30b7\u30b9\u30c6\u30e0\u306e\u5404\u90e8\u9580\u306e\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\u3067\u30ea\u30fc\u30c0\u30fc\u306e1\u793e\u3068\u8a55\u4fa1"},"content":{"rendered":"\n<p class=\"has-text-align-center\">\uff5e\u8a55\u4fa1\u57fa\u6e96\u306f\u30d3\u30b8\u30e7\u30f3\u306e\u5b8c\u5168\u6027\u3068\u5b9f\u884c\u80fd\u529b\uff5e<\/p>\n\n\n\n<p>\u203b\u5f53\u8cc7\u6599\u306f\u30012020\u5e748\u67083\u65e5\u306b\u7c73\u56fd\u3067\u767a\u8868\u3055\u308c\u305f<a href=\"https:\/\/www.salesforce.com\/company\/news-press\/press-releases\/2020\/08\/salesforce-gartner\/\">\u767a\u8868\u8cc7\u6599<\/a>\u3092\u5143\u306b\u56fd\u5185\u5411\u3051\u306b\u7de8\u96c6\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"has-text-align-right\">\u682a\u5f0f\u4f1a\u793e\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0<\/p>\n\n\n\n<p>\u682a\u5f0f\u4f1a\u793e\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\uff08\u672c\u793e\uff1a\u6771\u4eac\u90fd\u5343\u4ee3\u7530\u533a\u3001\u4ee3\u8868\u53d6\u7de0\u5f79\u4f1a\u9577 \u517c \u793e\u9577\uff1a\u5c0f\u51fa 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<\/p>\n\n\n\n<p>\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u62c5\u5f53\u30b7\u30cb\u30a2\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u3067\u3042\u308b\u30de\u30fc\u30af\u30fb\u30ab\u30c3\u30c6\u30a3\u30fc\u30cb\uff08Mark 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Cloud\u62c5\u5f53\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u517c\u30b8\u30a7\u30cd\u30e9\u30eb\u30de\u30cd\u30b8\u30e3\u30fc\u306e\u30c0\u30b0\u30fb\u30ad\u30e3\u30f3\u30d7\u30eb\u30b8\u30e7\u30f3\uff08Doug Camplejohn\uff09\u306f\u3001\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300c\u3053\u306e3\u30ab\u6708\u9593\u3067\u55b6\u696d\u6d3b\u52d5\u306e\u5728\u308a\u65b9\u304c\u5287\u7684\u306b\u5909\u5316\u3057\u3001\u307b\u307c\u5168\u3066\u306e\u4f01\u696d\u304c\u65b0\u305f\u306a\u73fe\u5b9f\u306b\u9069\u5fdc\u3057\u3088\u3046\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u3046\u3057\u305f\u4e2d\u3001\u4eca\u5e74\u3082SFA\u90e8\u9580\u306e\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\u3067\u30ea\u30fc\u30c0\u30fc\u306e1\u793e\u306b\u4f4d\u7f6e\u3065\u3051\u3089\u308c\u305f\u3053\u3068\u306f\u5927\u5909\u5149\u6804\u3067\u3059\u3002\u304a\u5ba2\u69d8\u304c\u65b0\u305f\u306a\u30d3\u30b8\u30cd\u30b9\u74b0\u5883\u3092\u5207\u308a\u629c\u3051\u308b\u4e0a\u3067\u3001\u5f53\u793e\u306b\u4fe1\u983c\u3092\u5bc4\u305b\u3066\u304f\u3060\u3055\u3063\u3066\u3044\u308b\u306e\u3060\u3068\u5b9f\u611f\u3057\u3066\u3044\u307e\u3059\u300d<\/p>\n\n\n\n<p>\u30ac\u30fc\u30c8\u30ca\u30fc\u306fSFA\u3092\u300c\u4f01\u696d\u306e\u55b6\u696d\u62c5\u5f53\u8005\u3092\u5bfe\u8c61\u306b\u3001\u55b6\u696d\u6d3b\u52d5\u3001\u30d7\u30ed\u30bb\u30b9\u3001\u55b6\u696d\u7ba1\u7406\u306e\u81ea\u52d5\u5316\u3092\u652f\u63f4\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u300d\u3068\u4f4d\u7f6e\u3065\u3051\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p><b>\u95a2\u9023\u60c5\u5831\uff1a<\/b><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><p>\u30ac\u30fc\u30c8\u30ca\u30fc\u306b\u3088\u308b2020\u5e746\u6708\u767a\u8868\u306eCRM\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bb\u30f3\u30bf\u30fc\u90e8\u9580\u306b\u304a\u3051\u308b\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\uff08\u82f1\u8a9e\uff09\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/form\/conf\/service-cloud\/gartner-cec-magic-quadrant-2020\/\">\u3053\u3061\u3089<\/a>\u304b\u3089\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3044\u305f\u3060\u3051\u307e\u3059\u3002Gartner, Magic Quadrant for CRM Customer Engagement Center, Brian Manusama et al., 04 June 2020<\/p><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><p>\u30ac\u30fc\u30c8\u30ca\u30fc\u306b\u3088\u308b2020\u5e747\u6708\u767a\u8868\u306e\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u90e8\u9580\u306b\u304a\u3051\u308b\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\uff08\u82f1\u8a9e\uff09\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/form\/service-cloud\/gartner-magic-quadrant-field-service-2020\/\">\u3053\u3061\u3089<\/a>\u304b\u3089\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3044\u305f\u3060\u3051\u307e\u3059\u3002Gartner, Magic Quadrant for Field Service Management, Jim Robinson, Naved Rashid, 06 Jule 2020<\/p><\/li>\n\n\n\n<li><p>\u30ac\u30fc\u30c8\u30ca\u30fc\u306b\u3088\u308b2020\u5e747\u6708\u767a\u8868\u306e\u55b6\u696d\u652f\u63f4\u30b7\u30b9\u30c6\u30e0\u90e8\u9580\u306b\u304a\u3051\u308b\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\uff08\u82f1\u8a9e\uff09\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/form\/sales\/gartner-mq-sfa-2020-report\/?d=7013y000000OWJHAA4&amp;nc=7013y000000OWJCAA4\">\u3053\u3061\u3089<\/a>\u304b\u3089\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3044\u305f\u3060\u3051\u307e\u3059\u3002Gartner, Magic Quadrant for Sales Force Automation , Theodore(Tad)Travis et al., 28 July 2020 <\/p><\/li>\n\n\n\n<li><p>\u30d6\u30ed\u30b0\u8a18\u4e8b\uff08\u82f1\u8a9e\uff09\u306f<a href=\"https:\/\/www.salesforce.com\/company\/news-press\/stories\/2020\/8\/salesforce-gartner-sales\">\u3053\u3061\u3089<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p><\/li>\n\n\n\n<li><p>\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306eTwitter\u30a2\u30ab\u30a6\u30f3\u30c8\u306f\u3053\u3061\u3089\uff1a<a href=\"https:\/\/twitter.com\/SalesforceJapan\">@SalesforceJapan<\/a><\/p><\/li>\n<\/ul>\n\n\n\n<p><b>\u30ac\u30fc\u30c8\u30ca\u30fc\u793e\u306e\u514d\u8cac\u4e8b\u9805<\/b><\/p>\n\n\n\n<p>\u30ac\u30fc\u30c8\u30ca\u30fc\u306f\u3001\u30ac\u30fc\u30c8\u30ca\u30fc\u30fb\u30ea\u30b5\u30fc\u30c1\u306e\u767a\u884c\u7269\u306b\u63b2\u8f09\u3055\u308c\u305f\u7279\u5b9a\u306e\u30d9\u30f3\u30c0\u30fc\u3001\u88fd\u54c1\u307e\u305f\u306f\u30b5\u30fc\u30d3\u30b9\u3092\u63a8\u5968\u3059\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u307e\u305f\u3001\u6700\u9ad8\u306e\u30ec\u30fc\u30c6\u30a3\u30f3\u30b0\u53c8\u306f\u305d\u306e\u4ed6\u306e\u8a55\u4fa1\u3092\u5f97\u305f\u30d9\u30f3\u30c0\u30fc\u306e\u307f\u3092\u9078\u629e\u3059\u308b\u3088\u3046\u306b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30e6\u30fc\u30b6\u30fc\u306b\u52a9\u8a00\u3059\u308b\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30ac\u30fc\u30c8\u30ca\u30fc\u30fb\u30ea\u30b5\u30fc\u30c1\u306e\u767a\u884c\u7269\u306f\u3001\u30ac\u30fc\u30c8\u30ca\u30fc\u30fb\u30ea\u30b5\u30fc\u30c1\u306e\u898b\u89e3\u3092\u8868\u3057\u305f\u3082\u306e\u3067\u3042\u308a\u3001\u4e8b\u5b9f\u3092\u8868\u73fe\u3057\u305f\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30ac\u30fc\u30c8\u30ca\u30fc\u306f\u3001\u660e\u793a\u307e\u305f\u306f\u9ed9\u793a\u3092\u554f\u308f\u305a\u3001\u672c\u30ea\u30b5\u30fc\u30c1\u306e\u5546\u54c1\u6027\u3084\u7279\u5b9a\u76ee\u7684\u3078\u306e\u9069\u5408\u6027\u3092\u542b\u3081\u3001\u4e00\u5207\u306e\u8cac\u4efb\u3092\u8ca0\u3046\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p><b>\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306b\u3064\u3044\u3066<\/b><\/p>\n\n\n\n<p>\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306f\u3001\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff08CRM\uff09\u306e\u30b0\u30ed\u30fc\u30d0\u30eb\u30ea\u30fc\u30c0\u30fc\u3067\u3042\u308a\u3001\u30c7\u30b8\u30bf\u30eb\u6642\u4ee3\u306b\u304a\u3044\u3066\u4f01\u696d\u3068\u9867\u5ba2\u3092\u8fd1\u3065\u3051\u308b\u304a\u624b\u4f1d\u3044\u3092\u3057\u3066\u3044\u307e\u3059\u30021999\u5e74\u306b\u8a2d\u7acb\u3055\u308c\u305f\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306f\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u3068\u696d\u754c\u306e\u4f01\u696d\u304c\u30af\u30e9\u30a6\u30c9\u3001\u30e2\u30d0\u30a4\u30eb\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u3001IoT\u3001\u4eba\u5de5\u77e5\u80fd\u3001\u97f3\u58f0\u3001\u30d6\u30ed\u30c3\u30af\u30c1\u30a7\u30fc\u30f3\u306a\u3069\u306e\u5f37\u529b\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6d3b\u7528\u3057\u3001360\u5ea6\u3067\u9867\u5ba2\u3068\u7e4b\u304c\u308b\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\uff08NYSE\uff1aCRM\uff09\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/\">www.salesforce.com<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uff5e\u8a55\u4fa1\u57fa\u6e96\u306f\u30d3\u30b8\u30e7\u30f3\u306e\u5b8c\u5168\u6027\u3068\u5b9f\u884c\u80fd\u529b\uff5e \u203b\u5f53\u8cc7\u6599\u306f\u30012020\u5e748\u67083\u65e5\u306b\u7c73\u56fd\u3067\u767a\u8868\u3055\u308c\u305f\u767a\u8868\u8cc7\u6599\u3092\u5143\u306b\u56fd\u5185\u5411\u3051\u306b\u7de8\u96c6\u3057\u3066\u3044\u307e\u3059\u3002 \u682a\u5f0f\u4f1a\u793e\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0 \u682a\u5f0f\u4f1a\u793e\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\uff08\u672c\u793e\uff1a\u6771\u4eac\u90fd 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