{"id":2448,"date":"2019-11-20T11:20:00","date_gmt":"2024-03-11T11:20:32","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&#038;p=2448"},"modified":"2024-04-09T15:03:26","modified_gmt":"2024-04-09T06:03:26","slug":"1911202","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2019\/11\/20\/1911202\/","title":{"rendered":"\u3010\u6284\u8a33\u3011\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u3001 \u4e16\u754cNo. 1\u306eCRM\u3092\u6d3b\u7528\u3059\u308b\u5168\u3066\u306e\u9867\u5ba2\u5411\u3051\u306b\u306e\u4fe1\u983c\u3067\u304d\u308b\u552f\u4e00\u306e\u60c5\u5831\u6e90\u3068\u3057\u3066Customer 360 Truth\u3092\u767a\u8868"},"content":{"rendered":"\n<p>\u203b\u5f53\u8cc7\u6599\u306f\u30012019\u5e7411\u670819\u65e5\u306b\u7c73\u56fd\u3067\u767a\u8868\u3055\u308c\u305f<a href=\"https:\/\/www.salesforce.com\/company\/news-press\/press-releases\/2019\/11\/191911-Salesforce-Customer360\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30cb\u30e5\u30fc\u30b9\u30ea\u30ea\u30fc\u30b9<\/a>\u306e\u6284\u8a33\u7248\u3067\u3059\u3002<\/p>\n\n\n\n<p><i>\u65b0\u3057\u3044\u6a5f\u80fd\u30bb\u30c3\u30c8Customer 360 Truth\u306b\u3088\u308a\u3001Salesforce\u5168\u4f53\u3067\u9867\u5ba2\u30c7\u30fc\u30bf\u3068ID\u306e\u63a5\u7d9a\u3001\u8a8d\u8a3c\u3001\u7ba1\u7406\u304c\u3067\u304d\u308b\u65b0\u3057\u3044\u6a5f\u80fd\u30bb\u30c3\u30c8<\/i><\/p>\n\n\n\n<p><i>\u5168\u3066\u306e\u9867\u5ba2\u306e\u5b8c\u5168\u306a\u30d3\u30e5\u30fc\u3068\u3055\u3089\u306b\u6df1\u3044\u7406\u89e3\u306b\u3088\u308a\u3001\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u53ef\u80fd\u306b<\/i><\/p>\n\n\n\n<p>\u30102019\u5e7411\u670819\u65e5\u3001\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3\u3011 \u30b0\u30ed\u30fc\u30d0\u30eb\u3067CRM\u3092\u30ea\u30fc\u30c9\u3059\u308b\u7c73\u56fd\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\uff08\u65e5\u672c\u6cd5\u4eba\uff1a\u682a\u5f0f\u4f1a\u793e\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u3001\u672c\u793e\uff1a\u6771\u4eac\u90fd\u5343\u4ee3\u7530\u533a\u3001\u4ee3\u8868\u53d6\u7de0\u5f79\u4f1a\u9577 \u517c \u793e\u9577\uff1a\u5c0f\u51fa \u4f38\u4e00\uff09\u306f\u672c\u65e5\u3001\u4f01\u696d\u304c\u9867\u5ba2\u95a2\u4fc2\u5168\u822c\u306b\u304a\u3044\u3066\u4fe1\u983c\u3067\u304d\u308b\u552f\u4e00\u306e\u60c5\u5831\u6e90\u306e\u69cb\u7bc9\u3092\u53ef\u80fd\u306b\u3059\u308b\u65b0\u3057\u3044\u30c7\u30fc\u30bf\u304a\u3088\u3073ID\u30b5\u30fc\u30d3\u30b9\u306e\u30bb\u30c3\u30c8\u3001Customer 360 Truth\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>Customer 360 Truth\u306b\u3088\u308a\u3001\u55b6\u696d\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u5546\u53d6\u5f15\u306a\u3069\u69d8\u3005\u306a\u30c7\u30fc\u30bf\u3092\u63a5\u7d9a\u3057\u3066\u3001\u9867\u5ba2\u3054\u3068\u306b\u3042\u3089\u3086\u308b\u72b6\u6cc1\u3067\u4f7f\u7528\u3067\u304d\u308b\u5358\u4e00\u306eSalesforce ID\u3092\u4f5c\u6210\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u554f\u984c\u3078\u306e\u5bfe\u51e6\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u4f5c\u6210\u3001\u30d9\u30b9\u30c8\u306a\u55b6\u696d\u6a5f\u4f1a\u306e\u4e88\u6e2c\u3001\u63a8\u5968\u30d7\u30ed\u30c0\u30af\u30c8\u306e\u63d0\u793a\u306a\u3069\u9867\u5ba2\u3068\u306e\u904e\u53bb\u306e\u3084\u308a\u53d6\u308a\u3084\u597d\u307f\u306e\u50be\u5411\u3092\u5168\u3066\u307e\u3068\u3081\u3066\u5b8c\u5168\u306a\u30d3\u30e5\u30fc\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u3088\u308a\u826f\u3044\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3084\u30cb\u30fc\u30ba\u306e\u4e88\u6e2c\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>CRM\u306e\u7a76\u6975\u306e\u76ee\u6a19\uff1a\u4fe1\u983c\u3067\u304d\u308b\u552f\u4e00\u306e\u60c5\u5831\u6e90<\/p>\n\n\n\n<p>\u9867\u5ba2\u306e\u7d0470%\u306f\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u5168\u4f53\u3067\u81ea\u5206\u306e\u597d\u307f\u304c\u628a\u63e1\u3055\u308c\u305f\u3064\u306a\u304c\u308b\u4f53\u9a13\u3092\u671f\u5f85\u3057\u3066\u3044\u308b\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u30591\u3002\u3057\u304b\u3057\u3001\u7d44\u7e54\u7684\u3001\u6280\u8853\u7684\u306a\u8907\u96d1\u3055\u304c\u3053\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u305f\u3081\u306e\u969c\u5bb3\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u4f01\u696d\u306b\u306f\u30ec\u30ac\u30b7\u30fc\u306a\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u3068\u30c7\u30fc\u30bf\u306e\u30b5\u30a4\u30ed\u304c\u5b58\u5728\u3057\u3001\u3053\u308c\u304c\u30b7\u30b9\u30c6\u30e0\u9593\u3067\u306e\u30c7\u30fc\u30bf\u306e\u5206\u65ad\u3084\u7d71\u5408\u306e\u8106\u5f31\u3055\u306e\u539f\u56e0\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u30c7\u30fc\u30bf\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3001\u8abf\u6574\u3001\u30a2\u30af\u30c6\u30a3\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u65b9\u6cd5\u306b\u4e00\u8cab\u6027\u304c\u306a\u3044\u305f\u3081\u3001\u4f01\u696d\u306f\u3053\u308c\u3089\u306e\u30b7\u30b9\u30c6\u30e0\u3067\u3064\u306a\u304c\u308b\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u56f0\u96e3\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u7570\u306a\u308b\u30b7\u30b9\u30c6\u30e0\u9593\u3067\u540c\u3058\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u8907\u6570\u306e\u30e6\u30fc\u30b6\u30fc\u540d\u3084\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3001\u8cfc\u5165\u5c65\u6b74\u3092\u4fdd\u6709\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u591a\u304f\u3001\u65b0\u3057\u3044\u30c7\u30fc\u30bf\u898f\u5236\u306e\u65bd\u884c\u6642\u306a\u3069\u306b\u4f01\u696d\u5168\u4f53\u3067\u9867\u5ba2\u306e\u627f\u8a8d\u3084\u9023\u7d61\u5148\u306e\u8a2d\u5b9a\u3092\u7ba1\u7406\u3059\u308b\u3053\u3068\u304c\u304c\u3055\u3089\u306b\u96e3\u3057\u3044\u3082\u306e\u3068\u306a\u3063\u3066\u3057\u307e\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3059\u3070\u3089\u3057\u3044\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u5168\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u307e\u3068\u3081\u308b\u4e00\u3064\u306e\u4fe1\u983c\u3067\u304d\u308b\u5834\u6240\u3001\u3064\u307e\u308a\u4fe1\u983c\u3067\u304d\u308b\u60c5\u5831\u6e90\u306fCRM\u306e\u7a76\u6975\u306e\u76ee\u6a19\u3067\u3057\u305f\u3002\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306f\u672c\u65e5\u3053\u308c\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>Customer 360 Truth\u306b\u3088\u308b\u4fe1\u983c\u3067\u304d\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u95a2\u4fc2<\/p>\n\n\n\n<p>Customer 360 Truth\u306b\u3088\u308a\u3001Salesforce\u30a2\u30d7\u30ea\u3068\u305d\u306e\u4ed6\u306e\u30b7\u30b9\u30c6\u30e0\u5168\u4f53\u306e\u30c7\u30fc\u30bf\u7ba1\u7406\u3092\u5f37\u5316\u3057\u3001\u4e00\u8cab\u6027\u304c\u3042\u308a\u8abf\u6574\u3055\u308c\u305f\u9867\u5ba2\u30c7\u30fc\u30bf\u3078\u8fc5\u901f\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002Salesforce 360 Truth\u304c\u63d0\u4f9b\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer 360 Data Manager\uff1a\u6b63\u898f\u306e\u30c7\u30fc\u30bf\u30e2\u30c7\u30eb\u3068\u5404\u9867\u5ba2\u3092\u8868\u3059\u3042\u3089\u3086\u308b\u72b6\u6cc1\u3067\u4f7f\u7528\u3067\u304d\u308bID\u3092\u4f7f\u7528\u3057\u3066\u3001Salesforce\u3068\u4ed6\u306e\u30b7\u30b9\u30c6\u30e0\u5168\u822c\u3067\u9867\u5ba2\u30c7\u30fc\u30bf\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3001\u63a5\u7d9a\u3001\u89e3\u6c7a\u3059\u308b\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u30a2\u30d7\u30ea\u304a\u3088\u3073\u30c7\u30fc\u30bf\u7ba1\u7406\u7528\u306e\u30af\u30ea\u30c3\u30af\u30d9\u30fc\u30b9\u3067\u4f7f\u7528\u3067\u304d\u308bUI\u306b\u3088\u308a\u3001\u7ba1\u7406\u8005\u306f\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9\u9593\u3067\u4fe1\u983c\u3067\u304d\u308b\u63a5\u7d9a\u3092\u5bb9\u6613\u306b\u78ba\u7acb\u3057\u3066\u9867\u5ba2\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u6e96\u5099\u3001\u79f0\u53f7\u3001\u8abf\u6574\u3001\u66f4\u65b0\u3067\u304d\u307e\u3059\u3002\u30a2\u30d7\u30ea\u5168\u4f53\u3067\u8abf\u6574\u3055\u308c\u305f\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u306b\u3088\u308a\u3001\u63a5\u7d9a\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u95a2\u9023\u30c7\u30fc\u30bf\u3092\u53d6\u5f97\u3067\u304d\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u30b5\u30fc\u30d3\u30b9\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3088\u308a\u9069\u5207\u306b\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306b\u3001\u6ce8\u6587\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u904e\u53bb\u306e\u8cfc\u5165\u30ea\u30b9\u30c8\u3092\u53d6\u5f97\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li>Salesforce Identity for Customers\uff1a \u30ed\u30b0\u30a4\u30f3\u4f53\u9a13\u304b\u3089\u62b5\u6297\u3092\u53d6\u308a\u9664\u304d\u3001\u9867\u5ba2\u3068\u4f01\u696d\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3001e\u30b3\u30de\u30fc\u30b9\u5e97\u8217\u3001\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u3001\u63a5\u7d9a\u3055\u308c\u305f\u30d7\u30ed\u30c0\u30af\u30c8\u5168\u3066\u306e\u9593\u3067\u5358\u4e00\u306e\u8a8d\u8a3c\u3055\u308c\u305f\u30bb\u30ad\u30e5\u30a2\u306a\u95a2\u4fc2\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u3064\u306a\u304c\u3089\u306a\u3044\u4f53\u9a13\u306e\u539f\u56e0\u3068\u306a\u308b\u5206\u65ad\u3055\u308c\u305f\u30ed\u30b0\u30a4\u30f3\u3068\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u306b\u4ee3\u308f\u308a\u3001\u9867\u5ba2\u306f\u4f01\u696d\u306e\u30c7\u30b8\u30bf\u30eb\u30d7\u30ed\u30d1\u30c6\u30a3\u5168\u3066\u3078\u4e00\u56de\u306e\u30ed\u30b0\u30a4\u30f3\u3067\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002Identity for Customers\u306f\u3001\u4f7f\u3044\u3084\u3059\u3044\u4e8c\u8981\u7d20\u8a8d\u8a3c\u3067\u4fe1\u983c\u6027\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3092\u5f37\u5316\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u4f01\u696d\u306fID\u306e\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u3068\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306b\u3088\u308a\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u4f7f\u7528\u72b6\u6cc1\u3092\u5206\u6790\u3057\u3001\u8cb4\u91cd\u306a\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u53d6\u5f97\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li>Customer 360 Audiences\uff1a\u96fb\u5b50\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3084\u30d5\u30a1\u30fc\u30b9\u30c8\u30d1\u30fc\u30c6\u30a3ID\u306a\u3069\u65e2\u77e5\u306e\u30c7\u30fc\u30bf\u3068\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3084\u30c7\u30d0\u30a4\u30b9ID\u306a\u3069\u672a\u77e5\u306e\u30c7\u30fc\u30bf\u3092\u6a2a\u65ad\u7684\u3057\u3066\u7d71\u4e00\u3055\u308c\u305f\u9867\u5ba2\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u69cb\u7bc9\u3057\u307e\u3059\u3002\u6b21\u306b\u3001\u3053\u308c\u3089\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u304b\u3089\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c8\u3068\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u4f5c\u6210\u3057\u3001\u751f\u6daf\u4fa1\u5024\u3084\u89e3\u7d04\u306e\u53ef\u80fd\u6027\u306a\u3069\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002Customer 360 Audiences\u306f\u5f93\u6765\u306e\u9867\u5ba2\u30c7\u30fc\u30bf\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\uff08CDP\uff09\u306e\u6a5f\u80fd\u3092\u8d85\u3048\u3066CRM\u306e\u6a5f\u80fd\u3092\u62e1\u5f35\u3057\u3001\u69d8\u3005\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u306b\u304a\u3051\u308b\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u76f8\u4e92\u306b\u95a2\u9023\u4ed8\u3051\uff08\u4f8b\u3048\u3070\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u304b\u3089\u30b5\u30fc\u30d3\u30b9\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u901a\u3057\u3066\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306b\u30a2\u30af\u30bb\u30b9\u3057\u305f\u9867\u5ba2\u306a\u3069\uff09\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u30c7\u30fc\u30bf\u3092\u5229\u7528\u53ef\u80fd\u306b\u3057\u4f53\u9a13\u3092\u6700\u9069\u5316\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li>Salesforce Privacy and Data Governance\uff1a \u4f01\u696d\u306f\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u4f7f\u7528\u304a\u3088\u3073\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u306b\u95a2\u3059\u308b\u8a2d\u5b9a\u3092\u96c6\u3081\u3066\u3053\u308c\u3092\u5c0a\u91cd\u3057\u3001Salesforce\u306e\u5168\u3066\u306e\u30c7\u30fc\u30bf\u306b\u30c7\u30fc\u30bf\u5206\u985e\u30e9\u30d9\u30eb\u3092\u9069\u7528\u3067\u304d\u307e\u3059\u3002\u6240\u6709\u3057\u3066\u3044\u308b\u30c7\u30fc\u30bf\u306e\u7a2e\u985e\u3001\u9867\u5ba2\u304c\u627f\u8a8d\u3057\u305f\u30c7\u30fc\u30bf\u306e\u7528\u9014\u3001\u304a\u3088\u3073\u305d\u308c\u3089\u3068\u306e\u6700\u9069\u306a\u5bfe\u8a71\u65b9\u6cd5\u3092\u5bb9\u6613\u306b\u628a\u63e1\u3067\u304d\u307e\u3059\u3002 \u3053\u308c\u3089\u306e\u6a5f\u80fd\u306f\u3001\u30c7\u30fc\u30bf\u30ac\u30d0\u30ca\u30f3\u30b9\u3068\u9867\u5ba2\u306e\u540c\u610f\u306b\u95a2\u3057\u3066\u3001\u4e00\u822c\u30c7\u30fc\u30bf\u4fdd\u8b77\u898f\u5247\uff08GDPR\uff09\u3084\u30ab\u30ea\u30d5\u30a9\u30eb\u30cb\u30a2\u6d88\u8cbb\u8005\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc\u6cd5\uff08CCPA\uff09\u306a\u3069\u306e\u898f\u5236\u306e\u7fa9\u52d9\u3078\u306e\u5bfe\u5fdc\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p>Cloud Information Model\u306b\u3064\u3044\u3066<\/p>\n\n\n\n<p>Salesforce Customer 360 Truth\u306f\u3001\u30af\u30e9\u30a6\u30c9\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u9593\u306e\u30c7\u30fc\u30bf\u76f8\u4e92\u904b\u7528\u6027\u3092\u6a19\u6e96\u5316\u3059\u308b\u30aa\u30fc\u30d7\u30f3\u30bd\u30fc\u30b9\u306e\u30c7\u30fc\u30bf\u30e2\u30c7\u30eb\u3067\u3042\u308b<a href=\"https:\/\/www.linuxfoundation.org\/press-release\/2019\/11\/amazon-web-services-genesys-salesforce-form-new-open-data-model\" target=\"_blank\" rel=\"noopener\">Cloud Information Model<\/a>\uff08CIM\uff09\u306b\u57fa\u3065\u3044\u3066\u3044\u307e\u3059\u3002 CIM\u306e\u516c\u958b\u306fMuleSoft\u306e<a href=\"https:\/\/a.ml\" target=\"_blank\" rel=\"noopener\">\u30aa\u30fc\u30d7\u30f3\u30bd\u30fc\u30b9\u30e2\u30c7\u30ea\u30f3\u30b0\u30c6\u30af\u30ce\u30ed\u30b8\u30fc<\/a>\uff08\u82f1\u8a9e\uff09\u306b\u3088\u3063\u3066\u53ef\u80fd\u306b\u306a\u308a\u3001\u69d8\u3005\u306a\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3067CIM\u3092\u7c21\u5358\u306b\u63a1\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u8907\u6570\u306e\u30d5\u30a1\u30a4\u30eb\u5f62\u5f0f\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u30c7\u30fc\u30bf\u3092\u30af\u30e9\u30a6\u30c9\u306b\u7c21\u5358\u306b\u7d71\u5408\u3067\u304d\u308b\u3053\u3068\u3067\u3001\u958b\u767a\u8005\u306f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u3064\u306a\u304c\u308b\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u65b0\u88fd\u54c1\u3092\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002 CIM\u306f\u3001POS\u30b7\u30b9\u30c6\u30e0\u3001\u30c7\u30b8\u30bf\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3001CRM\u30b7\u30b9\u30c6\u30e0\u306a\u3069\u3092\u7e4b\u3050\u305f\u3081\u306b\u6a19\u6e96\u5316\u3055\u308c\u305f\u30c7\u30fc\u30bf\u76f8\u4e92\u904b\u7528\u6027\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u30af\u30e9\u30a6\u30c9\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u5168\u4f53\u306e\u30c7\u30fc\u30bf\u7d71\u5408\u306e\u8907\u96d1\u3055\u3092\u8efd\u6e1b\u3057\u307e\u3059\u3002\u958b\u767a\u8005\u306f\u3001\u30ab\u30b9\u30bf\u30e0\u30b3\u30fc\u30c9\u306e\u4f5c\u6210\u306b\u6570\u304b\u6708\u3092\u8cbb\u3084\u3059\u5fc5\u8981\u304c\u306a\u304f\u306a\u308a\u307e\u3057\u305f\u3002\u4ee3\u308f\u308a\u306b\u3001\u30c7\u30fc\u30bf\u30ec\u30a4\u30af\u306e\u4f5c\u6210\u3001\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306e\u751f\u6210\u3001\u6a5f\u68b0\u5b66\u7fd2\u30e2\u30c7\u30eb\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3001\u9867\u5ba2\u306e\u5358\u4e00\u30d3\u30e5\u30fc\u306e\u69cb\u7bc9\u306a\u3069\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u3001\u6570\u65e5\u3067CIM\u3092\u5c0e\u5165\u304a\u3088\u3073\u62e1\u5f35\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>MuleSoft Anypoint Platform\u306b\u3088\u308aCustomer 360 Truth\u306e\u80fd\u529b\u3092\u89e3\u653e<\/p>\n\n\n\n<p>Customer 360 Truth\u306b\u3088\u308a\u3001\u4f01\u696d\u306fMuleSoft\u3092\u4f7f\u7528\u3057\u3066\u30b5\u30a4\u30ed\u5316\u3055\u308c\u305f\u9867\u5ba2\u30c7\u30fc\u30bf\u30bd\u30fc\u30b9\u3092Salesforce\u30a2\u30d7\u30ea\u307e\u305f\u306f\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u306e\u30c7\u30fc\u30bf\u3092\u6a2a\u65ad\u3057\u3066\u552f\u4e00\u306e\u4fe1\u983c\u3067\u304d\u308b\u60c5\u5831\u6e90\u306b\u63a5\u7d9a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002 \u7d44\u7e54\u306f\u3001MuleSoft <a href=\"https:\/\/www.mulesoft.com\/jp\/platform\/enterprise-integration\" target=\"_blank\" rel=\"noopener\">Anypoint Platform<\/a>\u2122\u306b\u3088\u308a\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3001\u30c7\u30fc\u30bf\u3001\u307e\u305f\u306f\u30c7\u30d0\u30a4\u30b9\u3092Customer 360\u306b\u63a5\u7d9a\u3059\u308bAPI\u3092\u5bb9\u6613\u306b\u69cb\u7bc9\u3067\u304d\u3001\u771f\u306b\u5b8c\u5168\u306a\u9867\u5ba2\u30d3\u30e5\u30fc\u3092\u4f5c\u6210\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001MuleSoft\u306fDreamforce\u306b\u304a\u3044\u3066<a href=\"https:\/\/www.salesforce.com\/jp\/company\/news-press\/press-releases\/2019\/11\/1911192\/\">\u65b0\u3057\u3044\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u5b66\u7fd2\u30e2\u30b8\u30e5\u30fc\u30eb<\/a>\u3092\u767a\u8868\u3057\u3001\u8ab0\u3082\u304c\u7d71\u5408\u306eTrailblazer\uff08\u30c8\u30ec\u30a4\u30eb\u30d6\u30ec\u30a4\u30b6\u30fc\uff1a\u5148\u99c6\u8005\uff09\u3068\u306a\u308a\u3001\u3064\u306a\u304c\u308b\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u30cb\u30e5\u30fc\u30b9\u306b\u95a2\u3059\u308b\u30b3\u30e1\u30f3\u30c8<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u30b7\u30a7\u30a2\u30fc\u30c9\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u306e\u30d1\u30c8\u30ea\u30c3\u30af\u30fb\u30b9\u30c8\u30fc\u30af\u30b9\uff08Patrick Stokes\uff09\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300c\u9867\u5ba2\u3092\u5b8c\u5168\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u306f\u65b0\u3057\u3044\u30a2\u30a4\u30c7\u30a2\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u304c\u3001\u3053\u308c\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u306f\u96e3\u3057\u3044\u3082\u306e\u3067\u3057\u305f\u3002\u4f01\u696d\u306e\u30b5\u30a4\u30ed\u5316\u3057\u305f\u30c7\u30fc\u30bf\u3001\u5206\u65ad\u3055\u308c\u305f\u30a2\u30d7\u30ea\u3001\u4e92\u63db\u6027\u306e\u306a\u3044\u30b5\u30fc\u30d3\u30b9\u306e\u8907\u96d1\u306a\u30d1\u30c3\u30c1\u30ef\u30fc\u30af\u3092\u62b1\u3048\u3066\u3044\u307e\u3059\u304c\u3001\u3053\u308c\u3089\u5168\u3066\u3092\u7e4b\u3050\u65b9\u6cd5\u306f\u3042\u308a\u307e\u305b\u3093\u3002Customer 360 Truth\u306f\u3053\u308c\u3089\u306e\u8ab2\u984c\u3092\u514b\u670d\u3057\u3001\u3059\u3079\u3066\u306e\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u30b9\u30de\u30fc\u30c8\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u57fa\u76e4\u3068\u306a\u308b\u4fe1\u983c\u3067\u304d\u308b\u552f\u4e00\u306e\u60c5\u5831\u6e90\u3092\u69cb\u7bc9\u3057\u307e\u3059\u3002\u300d<\/li>\n\n\n\n<li>Pacers Sports &amp; Entertainment\u306e\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u517c\u30c1\u30fc\u30d5\u30aa\u30da\u30ec\u30fc\u30c6\u30a3\u30f3\u30b0\u30aa\u30d5\u30a3\u30b5\u30fc\u306e\u30ea\u30c3\u30af\u30fb\u30d5\u30fc\u30bd\u30f3\uff08Rick Fuson\uff09\u6c0f\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<br>\u300c\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3066\u771f\u306b\u6210\u529f\u3059\u308b\u306b\u306f\u3001\u6210\u9577\u3092\u4fc3\u9032\u3057\u3001\u7d76\u3048\u9593\u306a\u3044\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u30a2\u30b8\u30e3\u30a4\u30eb\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63a1\u7528\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 Salesforce Customer 360\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u308a\u3001Pacers Sports &amp; Entertainment\u306f\u30d3\u30b8\u30cd\u30b9\u306e\u3042\u3089\u3086\u308b\u5074\u9762\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u53ef\u8996\u5316\u3057\u3001\u30c1\u30e3\u30cd\u30eb\u5168\u4f53\u3092\u3088\u308a\u52b9\u7387\u7684\u306b\u904b\u7528\u3057\u3001\u9867\u5ba2\u3054\u3068\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u3001\u7d44\u7e54\u5168\u4f53\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u4fc3\u9032\u3067\u304d\u307e\u3059\u3002\u300d<\/li>\n\n\n\n<li>IDC\u306e\u30c7\u30b8\u30bf\u30eb\u30b9\u30c8\u30e9\u30c6\u30b8\u30fc\uff06\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u62c5\u5f53\u30d7\u30ed\u30b0\u30e9\u30e0\u30fb\u30d0\u30a4\u30b9\u30fb\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u306e\u30a2\u30e9\u30f3\u30fb\u30a6\u30a7\u30d0\u30fc\uff08Alan Webber\uff09\u6c0f\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300c\u9867\u5ba2\u306e\u671f\u5f85\u306e\u5909\u5316\u3084\u898f\u5236\u5f37\u5316\u3092\u8003\u3048\u308b\u3068\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u63a5\u7d9a\u3068\u627f\u8a8d\u3092\u7ba1\u7406\u3059\u308b\u3053\u3068\u306f\u3001\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u91cd\u8981\u306b\u306a\u308a\u307e\u3059\u3002\u7d50\u679c\u3001\u4f01\u696d\u306f\u3088\u308a\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u304c\u9ad8\u304f\u8cb4\u91cd\u306a\u9867\u5ba2\u95a2\u4fc2\u306b\u3064\u306a\u304c\u308b\u65b9\u6cd5\u3067\u306e\u30c7\u30fc\u30bf\u7d71\u5408\u306b\u30d7\u30e9\u30a4\u30aa\u30ea\u30c6\u30a3\u3092\u7f6e\u3044\u3066\u3044\u307e\u3059\u3002 Salesforce Customer 360 Truth\u306f\u3001\u4f01\u696d\u304c\u30c7\u30fc\u30bf\u30b5\u30a4\u30ed\u3092\u89e3\u6d88\u3057\u3001\u9867\u5ba2\u304c\u671f\u5f85\u3059\u308b\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002\u300d<\/li>\n<\/ul>\n\n\n\n<p>Salesforce Customer 360<\/p>\n\n\n\n<p>Customer 360 Truth\u306f\u3001Salesforce Customer 360 \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u4e00\u90e8\u3067\u3042\u308a\u3001AI\u3001\u30d6\u30ed\u30c3\u30af\u30c1\u30a7\u30fc\u30f3\u3001\u30e2\u30d0\u30a4\u30eb\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001\u97f3\u58f0\u3001\u305d\u306e\u4ed6\u306e\u6a5f\u80fd\u3092\u542b\u3080CRM\u3068\u5b8c\u5168\u306b\u7d71\u5408\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3068API\u306e\u5b8c\u5168\u306a\u30bb\u30c3\u30c8\u3067\u3042\u308a\u3001\u4f01\u696d\u304c\u3059\u3079\u3066\u306e\u9867\u5ba2\u3092\u7d50\u3073\u4ed8\u3051\u3001\u3059\u3079\u3066\u306e\u5f93\u696d\u54e1\u306b\u6a29\u9650\u3092\u4e0e\u3048\u3001\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u7d99\u7d9a\u7684\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002 Salesforce\u306f\u4eca\u5e74\u3001150,000\u4ee5\u4e0a\u306e\u4f01\u696d\u3068\u4f55\u767e\u4e07\u4eba\u3082\u306eTrailblazers\uff08\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u4fc3\u9032\u3057\u3001\u30ad\u30e3\u30ea\u30a2\u3092\u4f38\u3070\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u3092\u5909\u9769\u3059\u308b\u305f\u3081\u306bSalesforce\u3092\u4f7f\u7528\u3057\u3066\u3044\u308b\u500b\u4eba\u304a\u3088\u3073\u7d44\u7e54\uff09\u306b\u5bfe\u3057\u30662\u5146\u3092\u8d85\u3048\u308bB2B\u304a\u3088\u3073B2C\u30c8\u30e9\u30f3\u30b6\u30af\u30b7\u30e7\u30f3\u3092\u63a8\u9032\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>Dreamforce 2019<\/p>\n\n\n\n<p>Dreamforce\u306f\u3001\u4e16\u754c\u6700\u5927\u898f\u6a21\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30ab\u30f3\u30d5\u30a1\u30ec\u30f3\u30b9\u3067\u300117\u4e071,000\u4eba\u4ee5\u4e0a\u306e\u767b\u9332\u8005\u30681300\u4e07\u4eba\u306e\u30aa\u30f3\u30e9\u30a4\u30f3\u8996\u8074\u8005\u304c\u3044\u307e\u3059\u3002\u30bd\u30fc\u30c8\u30ea\u30fc\u30c0\u30fc\u3084\u696d\u754c\u306e\u5148\u99c6\u8005\u3001Trailblazer\u304c\u96c6\u307e\u308bDreamforce\u306f\u3001Salesforce\u306e\u4fe1\u983c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u5e73\u7b49\u306e\u4fa1\u5024\u3092\u7a76\u6975\u306e\u8868\u73fe\u3059\u308b\u5834\u3067\u3059\u3002 2,700\u4ee5\u4e0a\u306e\u30bb\u30c3\u30b7\u30e7\u30f3\u3067\u3001\u3042\u3089\u3086\u308b\u5f79\u8077\u3068\u696d\u754c\u306eTrailblazers\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc360\u3092\u5b9f\u73fe\u3057\u3001AI\u3001\u97f3\u58f0\u3001\u7d71\u5408\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u5b66\u7fd2\u306a\u3069\u306eSalesforce\u306e\u6700\u65b0\u306e\u88fd\u54c1\u9769\u65b0\u3092\u5b9f\u8df5\u3059\u308b\u65b9\u6cd5\u3092\u5b66\u3073\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u8a73\u7d30\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/dreamforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.salesforce.com\/dreamforce\/<\/a> \u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p>\u63d0\u4f9b\u958b\u59cb\u306e\u6642\u671f<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Salesforce Data Manager*\u306f\u672c\u65e5\u3088\u308a\u4e00\u822c\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>Salesforce Identity for Customers*\u306f\u672c\u65e5\u3088\u308a\u4e00\u822c\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>Salesforce Audience Manager*\u306f2020\u5e74\u4e0a\u671f\u3088\u308a\u4e00\u822c\u63d0\u4f9b\u3092\u958b\u59cb\u4e88\u5b9a\u3067\u3059\u3002<\/li>\n\n\n\n<li>Salesforce Privacy and Data Governance*\u306f\u672c\u65e5\u3088\u308a\u4e00\u822c\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u307e\u3059\u3002<br>*\u6284\u8a33\u7248\u3078\u306e\u6ce8\u91c8\uff1a\u65e5\u672c\u8a9e\u3067\u306e\u30b5\u30dd\u30fc\u30c8\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u95a2\u9023\u60c5\u5831<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer 360 Truth*\u306e\u8a73\u7d30\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/products\/platform\/features\/customer-360-truth\/\">\u3053\u3061\u3089<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\uff08\u82f1\u8a9e\uff09\u3002<\/li>\n\n\n\n<li>Salesforce\u306e\u4fe1\u983c\u3067\u304d\u308b\u552f\u4e00\u306e\u60c5\u5831\u6e90\u306e\u88fd\u54c1\u6226\u7565\u306e\u8a73\u7d30\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/company\/news-press\/stories\/2019\/11\/Customer-360-Patrick-Stokes\/\">\u3053\u3061\u3089<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\uff08\u82f1\u8a9e\uff09\u3002<\/li>\n\n\n\n<li>Trailhead\u306eCustomer 360 Data Manager*\u306e\u8a73\u7d30\u306f\u3001<a href=\"https:\/\/trailhead.salesforce.com\/en\/content\/learn\/modules\/customer-360-data-manager\">\u3053\u3061\u3089<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\uff08\u82f1\u8a9e\uff09\u3002<\/li>\n\n\n\n<li>Cloud Information Model\u306e\u8a73\u7d30\u306f<a href=\"https:\/\/www.linuxfoundation.org\/press-release\/2019\/11\/amazon-web-services-genesys-salesforce-form-new-open-data-model\/\">\u3053\u3061\u3089<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\uff08\u82f1\u8a9e\uff09\u3002<br>*\u6284\u8a33\u7248\u3078\u306e\u6ce8\u91c8\uff1a\u65e5\u672c\u8a9e\u3067\u306e\u30b5\u30dd\u30fc\u30c8\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/li>\n<\/ul>\n\n\n\n<p>Salesforce\u306eSNS\u30a2\u30ab\u30a6\u30f3\u30c8<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"http:\/\/www.salesforce.com\/financialservicescloud\">\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306e<\/a>Facebook\u30da\u30fc\u30b8\uff1a<a href=\"http:\/\/facebook.com\/salesforce\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/facebook.com\/salesforce<\/a><\/li>\n\n\n\n<li><a href=\"http:\/\/facebook.com\/salesforce\">\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306e<\/a>Twitter\u30a2\u30ab\u30a6\u30f3\u30c8\uff1a<a href=\"https:\/\/twitter.com\/salesforce?ref_src=twsrc%5egoogle%7Ctwcamp%5eserp%7Ctwgr%5eauthor\" target=\"_blank\" rel=\"noreferrer noopener\">@salesforce<\/a><\/li>\n<\/ul>\n\n\n\n<p>[1] Salesforce\u3001\u300c<a href=\"https:\/\/www.salesforce.com\/company\/news-press\/stories\/2019\/06\/061219-g\/\">State of the Connected Customer Report<\/a>\u300d\uff082019\u5e746\u6708\uff09<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u203b\u5f53\u8cc7\u6599\u306f\u30012019\u5e7411\u670819\u65e5\u306b\u7c73\u56fd\u3067\u767a\u8868\u3055\u308c\u305f\u30cb\u30e5\u30fc\u30b9\u30ea\u30ea\u30fc\u30b9\u306e\u6284\u8a33\u7248\u3067\u3059\u3002 \u65b0\u3057\u3044\u6a5f\u80fd\u30bb\u30c3\u30c8Customer 360 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