{"id":2477,"date":"2019-10-15T11:20:00","date_gmt":"2024-03-11T11:20:44","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&#038;p=2477"},"modified":"2024-04-09T11:58:51","modified_gmt":"2024-04-09T02:58:51","slug":"191015","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2019\/10\/15\/191015\/","title":{"rendered":"\u3010\u6284\u8a33\u3011\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0 Service Cloud \u5411\u3051 Salesforce Lightning \u306e\u7dcf\u7d4c\u6e08\u52b9\u679c\u8abf\u67fb\u306b\u3088\u308a\u3001 3\u5e74\u9593\u3067 475% \u306e\u6295\u8cc7\u53ce\u76ca\u7387\u304c\u5224\u660e"},"content":{"rendered":"\n<p>\u72ec\u81ea\u8abf\u67fb\u306b\u3088\u308a\u3001Salesforce Lightning \u304c\u30b5\u30fc\u30d3\u30b9\u7d44\u7e54\u306e\u65b0\u305f\u306a\u30ec\u30d9\u30eb\u306e \u751f\u7523\u6027\u5411\u4e0a\u306b\u8ca2\u732e\u3057\u3001\u6570\u767e\u4e07\u30c9\u30eb\u306e\u652f\u51fa\u524a\u6e1b\u3092\u5b9f\u73fe\u3057\u305f\u3053\u3068\u304c\u660e\u3089\u304b\u306b<br>\u65b0\u3057\u3044 Lightning Experience \u79fb\u884c\u30c4\u30fc\u30eb\u304c\u3001CRM\u306e\u672a\u6765\u3078\u306e\u79fb\u884c\u3092\u4fc3\u9032<\/p>\n\n\n\n<p>\u30102019\u5e747\u670831\u65e5\u3001\u30b5\u30f3\u30d5\u30e9\u30f3\u30b7\u30b9\u30b3\u3011\u30b0\u30ed\u30fc\u30d0\u30eb\u3067CRM\u3092\u30ea\u30fc\u30c9\u3059\u308b\u7c73\u56fd\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\uff08\u65e5\u672c\u6cd5\u4eba\uff1a\u682a\u5f0f\u4f1a\u793e\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u3001\u672c\u793e\uff1a\u6771\u4eac\u90fd\u5343\u4ee3\u7530\u533a\u3001\u4ee3\u8868\u53d6\u7de0\u5f79\u4f1a\u9577 \u517c \u793e\u9577\uff1a\u5c0f\u51fa \u4f38\u4e00\uff09\uff09\u306f\u672c\u65e5\u3001Service Cloud \u5411\u3051 Salesforce Lightning \u306e\u7dcf\u7d4c\u6e08\u52b9\u679c\u3068\u30e1\u30ea\u30c3\u30c8\u3092\u5b9a\u91cf\u5316\u3059\u308b Forrester Consulting \u793e\u306b\u3088\u308b\u65b0\u305f\u306a\u8abf\u67fb\u7d50\u679c\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u8abf\u67fb\u306b\u3088\u3063\u3066\u3001Lightning Experience \u3092\u5c0e\u5165\u3057\u3066\u3044\u308b\u8907\u5408\u30b5\u30fc\u30d3\u30b9\u7d44\u7e54\u304c3\u5e74\u9593\u3067475%\u306e\u6295\u8cc7\u53ce\u76ca\u7387\uff08ROI\uff09\u3092\u5b9f\u73fe\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u5224\u660e\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306f\u672c\u65e5\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u5185\u30ac\u30a4\u30c0\u30f3\u30b9\u3084\u30b9\u30de\u30fc\u30c8\u30de\u30af\u30ed\u306a\u3069\u3001Lightning Experience \u306e\u307f\u3067\u5229\u7528\u3067\u304d\u308b<a href=\"https:\/\/releasenotes.docs.salesforce.com\/ja-jp\/summer19\/release-notes\/rn_lex_feature_list.htm\" target=\"_blank\" rel=\"noreferrer noopener\">\u591a\u6570\u306e\u6a5f\u80fd<\/a>\u306e\u4e00\u822c\u5411\u3051\u306e\u63d0\u4f9b\u3082\u958b\u59cb\u3057\u305f\u3068\u767a\u8868\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>Lightning Experience \u306f\u3001\u5148\u9032\u7684\u304b\u3064\u76f4\u611f\u7684\u306a\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3084\u3001AI\u306a\u3069\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3001\u3055\u3089\u306b\u30a2\u30d7\u30ea\u3092\u3059\u3070\u3084\u304f\u69cb\u7bc9\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u308b\u6700\u65b0\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u63d0\u4f9b\u3057\u3001CRM\u6642\u4ee3\u306e\u9ad8\u3044\u751f\u7523\u6027\u3092\u518d\u5b9a\u7fa9\u3057\u307e\u3059\u30021,600\u4e07\u4ee5\u4e0a\u306e\u30ab\u30b9\u30bf\u30e0\u30da\u30fc\u30b8\u3001100\u4e07\u306e\u30ab\u30b9\u30bf\u30e0\u30a2\u30d7\u30ea\u3001\u305d\u3057\u30662,000\u4ee5\u4e0a\u306e Lightning \u5bfe\u5fdc\u30a2\u30d7\u30ea\u304c<a href=\"https:\/\/appexchange.salesforce.com\/results?filter=15\" target=\"_blank\" rel=\"noreferrer noopener\">AppExchange<\/a>\u3067\u63d0\u4f9b\u3055\u308c\u3066\u3044\u308b Lightning Experience \u306f\u3001CRM\u306e\u73fe\u5728\u305d\u3057\u3066\u672a\u6765\u3067\u3042\u308a\u3001\u7ba1\u7406\u8005\u3001\u958b\u767a\u8005\u3001\u304a\u3088\u3073\u30d3\u30b8\u30cd\u30b9\u30e6\u30fc\u30b6\u30fc\u304c\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u4e2d\u3067\u3001\u5b8c\u5168\u306b\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u69cb\u7bc9\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u7c73\u56fd\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u3067 Lightning Platform \u306e\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u3092\u52d9\u3081\u308b\u30b8\u30e7\u30ca\u30b5\u30f3\u30fb\u30b7\u30b0\u30e9\u30fc\uff08Jonathan Sigler\uff09\u306f\u3001\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<br>\u300cForrester\u793e\u306e\u6700\u65b0\u306e\u8abf\u67fb\u7d50\u679c\u306f\u3001\u3044\u304b\u306b Lightning Experience \u304c\u3042\u3089\u3086\u308b\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u3084\u751f\u7523\u6027\u5411\u4e0a\u306b\u8ca2\u732e\u3067\u304d\u308b\u304b\u3092\u6d6e\u304d\u5f6b\u308a\u306b\u3059\u308b\u3082\u306e\u3067\u3059\u3002\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u591a\u304f\u306e\u304a\u5ba2\u69d8\u304cLightning Experience \u306e\u6709\u52b9\u5316\u3092\u4e88\u5b9a\u3057\u3066\u3044\u308b\u4eca\u3001\u3059\u3079\u3066\u306e\u696d\u7a2e\u306b\u304a\u3044\u3066\u3001\u4f01\u696d\u306f\u751f\u7523\u6027\u304c\u5411\u4e0a\u3057\u305f\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306aCRM\u306e\u6069\u6075\u3092\u5f97\u3089\u308c\u308b\u3053\u3068\u3067\u3057\u3087\u3046\u3002\u300d<\/p>\n\n\n\n<p>Forrester\u793e\u306e\u8abf\u67fb\u7d50\u679c\u3067\u306f\u3001Lightning Experience \u3092\u5c0e\u5165\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u7d44\u7e54\u306e\u5927\u5e45\u306a\u30b3\u30b9\u30c8\u524a\u6e1b\u3068\u30d3\u30b8\u30cd\u30b9\u4e0a\u306e\u30e1\u30ea\u30c3\u30c8\u3082\u660e\u3089\u304b\u306b\u306a\u308a\u307e\u3057\u305f\u30021\u4ef6\u3042\u305f\u308a\u306e\u30b5\u30dd\u30fc\u30c8\u5bfe\u5fdc\u6642\u9593\u304c2\u5206\u9593\u77ed\u7e2e\u3055\u308c\u3001\u30b5\u30dd\u30fc\u30c8\u51e6\u7406\u5f8c\u306e\u66f8\u985e\u4f5c\u6210\u30bf\u30b9\u30af\u306b\u304b\u304b\u308b\u6642\u9593\u308275%\u524a\u6e1b\u3055\u308c\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u305d\u306e\u4ed6\u306e\u6f5c\u5728\u7684\u306a\u30e1\u30ea\u30c3\u30c8\u306e\u4e2d\u3067\u3082\u30011\u3064\u306e\u8907\u5408\u30b5\u30fc\u30d3\u30b9\u7d44\u7e54\u304c3\u5e74\u9593\u3067\u5f97\u305f\u3082\u306e\u3068\u3057\u3066\u3001Forrester\u793e\u306f\u7279\u306b\u4ee5\u4e0b\u3092\u6319\u3052\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u30b5\u30dd\u30fc\u30c8\u51e6\u7406\u6642\u9593\u306e\u524a\u6e1b\u306b\u3088\u3063\u3066\u30b3\u30b9\u30c8\u3092250\u4e07\u7c73\u30c9\u30eb\u4ee5\u4e0a\u524a\u6e1b<\/li>\n\n\n\n<li>\u66f8\u985e\u4f5c\u6210\u306b\u304b\u304b\u308b\u6642\u9593\u3092\u306a\u304f\u3059\u3053\u3068\u306b\u3088\u3063\u3066\u30b3\u30b9\u30c8\u3092110\u4e07\u7c73\u30c9\u30eb\u524a\u6e1b<\/li>\n\n\n\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c8.5%\u4e0a\u6607<\/li>\n<\/ul>\n\n\n\n<p>\u3053\u306e\u8abf\u67fb\u306e\u4e2d\u3067\u9867\u5ba2\u3092\u5bfe\u8c61\u306b\u884c\u308f\u308c\u305f\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u306b\u304a\u3044\u3066\u3001\u88fd\u85ac\u4f1a\u793e\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u8cac\u4efb\u8005\u306f\u6b21\u306e\u3088\u3046\u306b\u8a9e\u3063\u3066\u3044\u307e\u3059\u3002<br>\u300c Salesforce Lightning \u306f\u76f4\u611f\u7684\u306a\u306e\u3067\u591a\u304f\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306f\u5fc5\u8981\u306a\u304f\u3001\u3055\u307e\u3056\u307e\u306a\u4f5c\u696d\u3092\u7c21\u7d20\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3057\u305f\u3002\u300d<\/p>\n\n\n\n<p>\u3053\u306e\u8abf\u67fb\u3067\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3092\u53d7\u3051\u305f\u5225\u306e\u9867\u5ba2\u3067\u3042\u308b\u533b\u7642\u30cf\u30fc\u30c9\u30a6\u30a7\u30a2\u4f9b\u7d66\u4f1a\u793e\u306e\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30b5\u30fc\u30d3\u30b9\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306f\u3001Lightning Experience \u306b\u3088\u3063\u3066\u6539\u5584\u3055\u308c\u305f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30b3\u30f3\u30bd\u30fc\u30eb\u304a\u3088\u3073\u52b9\u7387\u7684\u306a\u30ac\u30a4\u30c9\u4ed8\u304d\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u3064\u3044\u3066\u3001\u6b21\u306e\u3088\u3046\u306b\u30b3\u30e1\u30f3\u30c8\u3057\u3066\u3044\u307e\u3059\u3002<br>\u300cLightning \u306b\u3088\u3063\u3066\u3001\u660e\u3089\u304b\u306b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u9867\u5ba2\u306e\u4e21\u65b9\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u6539\u5584\u3055\u308c\u307e\u3057\u305f\u3002\u300d<\/p>\n\n\n\n<p>\u65b0\u3057\u3044 Lightning Experience \u79fb\u884c\u30c4\u30fc\u30eb\u304c Lightning Experience \u3078\u306e\u79fb\u884c\u3092\u4fc3\u9032<\/p>\n\n\n\n<p>\u304a\u5ba2\u69d8\u306e\u6e96\u5099\u304c\u6574\u3046\u3088\u3046\u306b\u3001Salesforce\u306f\u7121\u511f\u306e<a href=\"https:\/\/appexchange.salesforce.com\/mktcollections\/cloud-collections\/Lightning\">\u79fb\u884c\u30c4\u30fc\u30eb<\/a> (\u82f1\u8a9e) \u4e00\u5f0f\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u306e\u30c4\u30fc\u30eb\u3067\u306f\u3059\u3067\u306b\u3001\u6570\u4e07\u793e\u306e\u304a\u5ba2\u69d8\u304c Lightning Experience \u3078\u306e\u79fb\u884c\u306b\u6210\u529f\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>Lightning Experience \u79fb\u884c\u30c4\u30fc\u30eb\u3078\u306e\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u306b\u306f\u4ee5\u4e0b\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lightning Experience \u79fb\u884c\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8 &#8211; [\u8a2d\u5b9a]\u304b\u3089\u5229\u7528\u3067\u304d\u308b Lightning Experience \u79fb\u884c\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306f\u3001Lightning Experience \u3078\u306e\u79fb\u884c\u3092\u652f\u63f4\u3059\u308b\u4e2d\u592e\u30cf\u30d6\u3067\u3059\u3002\u7ba1\u7406\u8005\u304c Lightning Experience \u306e\u30ed\u30fc\u30eb\u30a2\u30a6\u30c8\u306b\u304a\u3044\u3066\u5b9f\u88c5\u3057\u3001\u6e2c\u5b9a\u3057\u3066\u3001\u7e70\u308a\u8fd4\u3059\u5fc5\u8981\u304c\u3042\u308b\u3059\u3079\u3066\u306e\u79fb\u884c\u30c4\u30fc\u30eb\u3001\u30d8\u30eb\u30d7\u3001\u30b9\u30c6\u30c3\u30d7\u3054\u3068\u306e\u30ac\u30a4\u30c0\u30f3\u30b9\u304c\u3001\u3053\u306e\u79fb\u884c\u30c4\u30fc\u30eb\u306b\u3088\u3063\u3066\u63d0\u4f9b\u3055\u308c\u307e\u3059\u3002<\/li>\n\n\n\n<li>Lightning Experience \u6e96\u5099\u72b6\u6cc1\u30c1\u30a7\u30c3\u30af &#8211; \u7d44\u7e54\u306e Lightning Experience \u3078\u306e\u79fb\u884c\u6e96\u5099\u72b6\u6cc1\u3092\u30b7\u30f3\u30b0\u30eb\u30af\u30ea\u30c3\u30af\u3067\u8a55\u4fa1\u3057\u3001\u8abf\u6574\u304c\u5fc5\u8981\u306a\u6a5f\u80fd\u3084\u30ab\u30b9\u30bf\u30de\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u306b\u3064\u3044\u3066\u306e\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u5165\u624b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li>Salesforce Optimizer &#8211; \u8907\u96d1\u3055\u306e\u8efd\u6e1b\u3084\u6a5f\u80fd\u306e\u5c0e\u5165\u4fc3\u9032\u306e\u6a5f\u4f1a\u3092\u542b\u3080\u3001Salesforce\u5c0e\u5165\u306e\u6539\u5584\u65b9\u6cd5\u306b\u95a2\u3059\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30ec\u30dd\u30fc\u30c8\u304c\u7ba1\u7406\u8005\u306b\u63d0\u4f9b\u3055\u308c\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p>Lightning Experience\u306b\u3088\u308b\u5927\u624b\u30d6\u30e9\u30f3\u30c9\u306e\u751f\u7523\u6027\u306e\u98db\u8e8d\u7684\u6539\u5584\u3068\u904b\u7528\u306e\u6700\u9069\u5316<\/p>\n\n\n\n<p>\u4eca\u65e5\u3001\u6570\u5343\u3082\u306e\u4f01\u696d\u304c Lightning Experience \u3092\u4f7f\u7528\u3057\u3066\u3001\u65b0\u305f\u306a\u30ec\u30d9\u30eb\u306e\u52b9\u7387\u6027\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u9577\u3092\u52a0\u901f\u3055\u305b\u3066\u3044\u307e\u3059\u3002\u9769\u65b0\u7684\u4f01\u696d\u3067\u3042\u308b SurveyMonkey \u793e\u3068Wiley\u793e\u304c\u3001Lightning Experience \u3092\u6709\u52b9\u5316\u3057\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u30d3\u30b8\u30cd\u30b9\u3092\u6539\u9769\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SurveyMonkey \u793e\u306f\u3001\u7d44\u7e54\u304c\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u30d3\u30b8\u30cd\u30b9\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u306b\u5909\u63db\u3059\u308b\u306e\u3092\u652f\u63f4\u3059\u308b\u3001\u4e16\u754c\u7684\u306a\u5927\u624b\u30a2\u30f3\u30b1\u30fc\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u4f1a\u793e\u3067\u3059\u3002SurveyMonkey \u793e\u306f Lightning Experience \u3092\u6709\u52b9\u5316\u3057\u3001\u55b6\u696d\u304a\u3088\u3073\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u5411\u3051\u306bCRM\u3092\u52b9\u7387\u5316\u3057\u307e\u3057\u305f\u3002Sales Cloud \u304a\u3088\u3073 Service Cloud \u304b\u3089Lightning Experience \u306b\u79fb\u884c\u3057\u3066\u4ee5\u6765\u3001SurveyMonkey \u793e\u3067\u306f\u30da\u30fc\u30b8\u306e\u30ed\u30fc\u30c9\u6642\u9593\u304c\u534a\u5206\u306b\u77ed\u7e2e\u3055\u308c\u307e\u3057\u305f\u3002\u30b7\u30f3\u30d7\u30eb\u3067\u76f4\u611f\u7684\u306a Lightning Experience \u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3092\u5099\u3048\u305f\u4eca\u3001SurveyMonkey \u793e\u306e\u55b6\u696d\u304a\u3088\u3073\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u3001\u307b\u3093\u306e\u6570\u30af\u30ea\u30c3\u30af\u3067\u6d41\u308c\u3092\u4e00\u5909\u3055\u305b\u308b\u3088\u3046\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30c7\u30fc\u30bf\u3084\u30a4\u30f3\u30b5\u30a4\u30c8\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u751f\u7523\u6027\u304c\u304b\u3064\u3066\u306a\u3044\u307b\u3069\u5411\u4e0a\u3057\u307e\u3057\u305f\u3002<\/li>\n\n\n\n<li>Wiley\u793e\u306f\u8abf\u67fb\u3068\u6559\u80b2\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u305f\u4e16\u754c\u7684\u306a\u51fa\u7248\u793e\u3067\u3042\u308a\u30011,300\u3092\u8d85\u3048\u308b\u55b6\u696d\u30e6\u30fc\u30b6\u30fc\u5411\u3051\u306b Lightning Experience \u3092\u6709\u52b9\u5316\u3057\u3001\u751f\u7523\u6027\u304c\u304b\u3064\u3066\u306a\u3044\u30ec\u30d9\u30eb\u306b\u5230\u9054\u3057\u3066\u3044\u307e\u3059\u3002Wiley\u793e\u306e\u55b6\u696d\u30c1\u30fc\u30e0\u306f\u3001\u91cd\u8981\u306a\u60c5\u5831\u3092\u898b\u3064\u3051\u308b\u305f\u3081\u306b\u30af\u30ea\u30c3\u30af\u3084\u30b9\u30af\u30ed\u30fc\u30eb\u306b\u6642\u9593\u3092\u8cbb\u3084\u3059\u3053\u3068\u304c\u306a\u304f\u306a\u308a\u307e\u3057\u305f\u3002\u73fe\u5728\u3067\u306f\u3001Lightning Experience \u5185\u306e\u30bf\u30d6\u3092\u4f7f\u3048\u3070\u3001\u55b6\u696d\u30d7\u30ed\u30bb\u30b9\u306e\u91cd\u8981\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30c7\u30fc\u30bf\u3092\u3059\u3050\u306b\u5229\u7528\u3067\u304d\u308b\u306e\u3067\u3059\u3002\u30e2\u30d0\u30a4\u30eb\u3068\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u306b\u308f\u305f\u3063\u3066\u30c7\u30fc\u30bf\u3092\u30d1\u30c3\u30b1\u30fc\u30b8\u5316\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u5b9f\u73fe\u3057\u307e\u3059\u3002Wiley\u793e\u306eCRM\u4e8b\u696d\u8cac\u4efb\u8005\u3092\u52d9\u3081\u308bLaurie Dusko\u6c0f\u306f\u3001\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300cLightning\u306b\u5207\u308a\u66ff\u3048\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u55b6\u696d\u30d7\u30ed\u30bb\u30b9\u306e\u7169\u96d1\u306a\u7ba1\u7406\u696d\u52d9\u304b\u3089\u89e3\u653e\u3055\u308c\u3001\u55b6\u696d\u62c5\u5f53\u8005\u306f\u8ca9\u58f2\u6d3b\u52d5\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u300d<\/li>\n<\/ul>\n\n\n\n<p>\u25cf\u8ffd\u52a0\u60c5\u5831<\/p>\n\n\n\n<p>\u00b7 Salesforce\u306e Service Cloud \u5411\u3051 Salesforce Lightning \u306e\u7dcf\u7d4c\u6e08\u52b9\u679c\uff08TEI\uff09\u306b\u95a2\u3059\u308b Forrester Consulting \u793e\u306e\u8abf\u67fb\u306b\u3064\u3044\u3066\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/form\/service-cloud\/lex-service-cloud-tei\/?d=7010M000002JRw9QAG&amp;nc=7010M000002JRw4QAG\">\u3053\u3061\u3089<\/a> (\u82f1\u8a9e) \u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<br>\u00b7 <a href=\"https:\/\/trailhead.salesforce.com\/ja\/content\/learn\/modules\/lex_migration_introduction\"> Lightning Experience \u306e\u57fa\u672c<\/a>\u304a\u3088\u3073 <a href=\"https:\/\/trailhead.salesforce.com\/ja\/content\/learn\/trails\/lex_admin_migration\">Lightning Experience \u3078\u306e\u79fb\u884c<\/a>\u306a\u3069\u3001Lightning Experience \u306b\u3064\u3044\u3066\u306e\u8a73\u3057\u3044\u60c5\u5831\u306b\u3064\u3044\u3066\u306fTrailhead\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p>\u25cf\u7dcf\u7d4c\u6e08\u52b9\u679c\u2122 Salesforce Lightning\u8abf\u67fb\u306b\u3064\u3044\u3066<\/p>\n\n\n\n<p>Salesforce\u306e\u4f9d\u983c\u306b\u3088\u308a\u3001Service Cloud \u5411\u3051 Salesforce Lightning \u306e\u7dcf\u7d4c\u6e08\u52b9\u679c\u2122\u8abf\u67fb\u306f\u904e\u53bb3\u5e74\u9593\u306b Lightning Experience \u3092\u5c0e\u5165\u3057\u305f4\u793e\u306e\u9867\u5ba2\u3078\u306e\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3092\u901a\u3058\u3066\u5c55\u958b\u3055\u308c\u307e\u3057\u305f\u3002Forrester Consulting \u793e\u306f\u3001\u9867\u5ba2\u306e\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u60c5\u5831\u304a\u3088\u3073\u30c7\u30fc\u30bf\u30921\u3064\u306e\u8907\u5408\u7d44\u7e54\u306b\u96c6\u7d04\u3057\u3001Lightning Experience \u306e\u5c0e\u5165\u304c\u30b5\u30fc\u30d3\u30b9\u7d44\u7e54\u306b\u3082\u305f\u3089\u3059\u5b9a\u91cf\u5316\u3067\u304d\u308b\u30e1\u30ea\u30c3\u30c8\u3068\u5b9a\u91cf\u5316\u3067\u304d\u306a\u3044\u30e1\u30ea\u30c3\u30c8\u3092\u7b97\u51fa\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u672c\u6284\u8a33\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9\u306f\u30012019\u5e747\u670831\u65e5\uff08\u73fe\u5730\u6642\u9593\uff09\u306b\u7c73\u56fd\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u304c\u767a\u8868\u3057\u305f\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9\u306e\u4e00\u90e8\u3092\u3082\u3068\u306b\u3057\u3066\u3044\u307e\u3059\u3002\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9\u5168\u6587\u306f\u3001\u4e0b\u8a18\u30ea\u30f3\u30af\u306e\u539f\u6587\uff08\u82f1\u8a9e\uff09\u3092\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<br><a href=\"https:\/\/www.salesforce.com\/company\/news-press\/press-releases\/2019\/07\/193107-gy\">https:\/\/www.salesforce.com\/company\/news-press\/press-releases\/2019\/07\/193107-gy<\/a><\/p>\n\n\n\n<p>[1] Service Cloud\u5411\u3051Salesforce Lightning\u306e\u7dcf\u7d4c\u6e08\u52b9\u679c\u2122: Forrester Consulting\u793e\u304cSalesforce\u306e\u59d4\u8a17\u3092\u53d7\u3051\u30662019\u5e745\u6708\u306b\u5b9f\u65bd\u3057\u305f\u8abf\u67fb<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u72ec\u81ea\u8abf\u67fb\u306b\u3088\u308a\u3001Salesforce Lightning \u304c\u30b5\u30fc\u30d3\u30b9\u7d44\u7e54\u306e\u65b0\u305f\u306a\u30ec\u30d9\u30eb\u306e \u751f\u7523\u6027\u5411\u4e0a\u306b\u8ca2\u732e\u3057\u3001\u6570\u767e\u4e07\u30c9\u30eb\u306e\u652f\u51fa\u524a\u6e1b\u3092\u5b9f\u73fe\u3057\u305f\u3053\u3068\u304c\u660e\u3089\u304b\u306b\u65b0\u3057\u3044 Lightning Experience \u79fb\u884c\u30c4\u30fc\u30eb\u304c\u3001C [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[],"sf_theme":[],"sf_topic":[],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[],"sf_collection":[],"sf_visibility":[],"coauthors":[12242],"class_list":["post-2477","sf_press_release","type-sf_press_release","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u3010\u6284\u8a33\u3011\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0 Service Cloud \u5411\u3051 Salesforce Lightning \u306e\u7dcf\u7d4c\u6e08\u52b9\u679c\u8abf\u67fb\u306b\u3088\u308a\u3001 3\u5e74\u9593\u3067 475% \u306e\u6295\u8cc7\u53ce\u76ca\u7387\u304c\u5224\u660e - Salesforce<\/title>\n<meta name=\"description\" content=\"\u72ec\u81ea\u8abf\u67fb\u306b\u3088\u308a\u3001Salesforce Lightning \u304c\u30b5\u30fc\u30d3\u30b9\u7d44\u7e54\u306e\u65b0\u305f\u306a\u30ec\u30d9\u30eb\u306e\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2019\/10\/15\/191015\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u3010\u6284\u8a33\u3011\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0 Service Cloud \u5411\u3051 Salesforce Lightning \u306e\u7dcf\u7d4c\u6e08\u52b9\u679c\u8abf\u67fb\u306b\u3088\u308a\u3001 3\u5e74\u9593\u3067 475% \u306e\u6295\u8cc7\u53ce\u76ca\u7387\u304c\u5224\u660e\" \/>\n<meta property=\"og:description\" content=\"\u72ec\u81ea\u8abf\u67fb\u306b\u3088\u308a\u3001Salesforce 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