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Cloud\u306f\u3001\u4f01\u696d\u304c\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3057\u3066\u4e00\u8cab\u3057\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u9867\u5ba2\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u5b9f\u73fe\u3057\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u3082\u3064\u512a\u4f4d\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u304c\u59d4\u8a17\u3057\u305f\u7b2c\u4e09\u8005\u8abf\u67fb\u6a5f\u95a2\u306e\u8abf\u3079\u306b\u3088\u308b\u3068\u3001\u4f01\u696d\u306f\u3001Service Cloud\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u554f\u984c\u89e3\u6c7a\u307e\u3067\u306e\u6642\u9593\u3092\u5e73\u574748%\u77ed\u7e2e\u3057\u3001\u30b5\u30dd\u30fc\u30c8\u30b3\u30b9\u30c8\u309245%\u524a\u6e1b\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u3092\u5e73\u574747%\u5411\u4e0a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5e73\u574729%\u5411\u4e0a\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u660e\u3089\u304b\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\uff08\u6ce83\uff09 \u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306f\u3001Gartner Magic Quadrant for CRM Customer Engagement Center\u306b\u304a\u3044\u30668\u5e74\u9593\u9023\u7d9a\u3067\u30ea\u30fc\u30c0\u30fc\u3068\u3057\u3066\u8a55\u4fa1\u3055\u308c\u3066\u3044\u307e\u3059\u3002\uff08\u6ce84\uff09<\/p>\n\n\n\n<p>\u4fa1\u683c\u304a\u3088\u3073\u63d0\u4f9b\u5f62\u614b\u30fb\u6642\u671f<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>LiveMessage\u306f\u672c\u65e5\u304b\u3089\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u307e\u3059\u3002\u4fa1\u683c\u306f\u30011\u30e6\u30fc\u30b6\u30fc\u306b\u3064\u304d1\u7a2e\u985e\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u5229\u7528\u3067\u6708\u984d9,000\u5186\uff5e\u3067\u3059\u3002\u3054\u5229\u7528\u3044\u305f\u3060\u304f\u306b\u306f\u3001Service Cloud\u3068LiveMessage\u304c\u540c\u3058\u30e9\u30a4\u30bb\u30f3\u30b9\u6570\u3067\u3042\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002LiveMessage\u306fSalesforce Classic\u3067\u3054\u5229\u7528\u53ef\u80fd\u3067\u3059\u304c\u30012017\u5e74\u5f8c\u534a\u306b\u306fSalesforce Lightning\u3067\u306e\u3054\u5229\u7528\u3082\u53ef\u80fd\u3068\u306a\u308b\u4e88\u5b9a\u3067\u3059\u3002<\/li>\n\n\n\n<li>SMS\u30fbMMS\u3084\u30e1\u30c3\u30bb\u30f3\u30b8\u30e3\u30fc\u306b\u5bfe\u5fdc\u3059\u308bLiveMessage\u306f\u3001\u672c\u65e5\u304b\u3089\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>Service Cloud Bots\u306f\u3001LiveMessage\u30e9\u30a4\u30bb\u30f3\u30b9\u306e\u4e00\u90e8\u3068\u3057\u3066\u672c\u65e5\u304b\u3089\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>LiveMessage API\u306f\u73fe\u5728\u691c\u8a3c\u4e2d\u3067\u3059\u304c\u30012017\u5e74\u590f\u306b\u63d0\u4f9b\u3092\u958b\u59cb\u3059\u308b\u4e88\u5b9a\u3067\u3059\u3002\u8ffd\u52a0\u8cbb\u7528\u306f\u304b\u304b\u308a\u307e\u305b\u3093\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u305d\u306e\u4ed6\u306e\u60c5\u5831<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Salesforce LiveMessage\u306e\u8a73\u7d30\uff1ahttps:\/\/www.salesforce.com\/products\/service-cloud\/features\/livemessage\/(\u82f1\u8a9e)<\/li>\n\n\n\n<li>Service Cloud\u306e\u8a73\u7d30\uff1ahttps:\/\/www.salesforce.com\/jp\/service-cloud\/overview\/<\/li>\n\n\n\n<li>Service Cloud\u3067\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306b\u5408\u308f\u305b\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u65b9\u6cd5\u304cTrailhead\u3067\u516c\u958b\u3055\u308c\u3066\u3044\u307e\u3059\uff1a https:\/\/trailhead.salesforce.com\/trail\/service_cloud(\u82f1\u8a9e)<\/li>\n<\/ul>\n\n\n\n<p>\uff08\u6ce81\uff09 Facebook, 2016 F8 Developer\u2019s Conference: http:\/\/www.theverge.com\/2016\/4\/12\/11415198\/facebook-messenger-whatsapp-number-messages-vs-sms-f8-2016<\/p>\n\n\n\n<p>\uff08\u6ce82\uff09 Juniper Research, \u201cA2P Messaging: Key Vertical Opportunities &amp; Grey Route Traffic 2016-2021\u201d, Windsor Holden, Sept. 19, 2016; Press release: Messaging Revenues to Decline by $600M as Traffic Increases by 200%<\/p>\n\n\n\n<p>\uff08\u6ce83\uff09 Salesforce Customer Relationship Survey conducted March 2015-May 2015, by an independent third-party, Confirmit Inc., on 4,600+ customers randomly selected.<\/p>\n\n\n\n<p>\uff08\u6ce84\uff09 Gartner, Magic Quadrant for the CRM Customer Engagement Center, 04 May 2016 <\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304a\u3088\u3073\u4e16\u754c\u30b7\u30a7\u30a2\u30c8\u30c3\u30d7\u306eCRM\u3092\u63d0\u4f9b\u3059\u308b\u682a\u5f0f\u4f1a\u793e\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\uff08\u672c\u793e\uff1a\u6771\u4eac\u90fd\u5343\u4ee3\u7530\u533a\u3001\u4ee3\u8868\u53d6\u7de0\u5f79\u4f1a\u9577\u517c\u793e\u9577\uff1a\u5c0f\u51fa\u4f38\u4e00\u3001\u4ee5\u4e0b\uff1a\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\uff09\u306f\u3001Salesfo [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[1792],"sf_theme":[],"sf_topic":[],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[],"sf_collection":[],"sf_visibility":[],"coauthors":[12242],"class_list":["post-2778","sf_press_release","type-sf_press_release","status-publish","hentry","sf_content_type-press-releases-product"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u3001\u6b21\u4e16\u4ee3\u306e\u5bfe\u8a71\u578b\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u73fe\u3059\u308b Service Cloud\u5411\u3051\u306e\u65b0\u6a5f\u80fd\u300cSalesforce LiveMessage\u300d\u3092\u63d0\u4f9b\u958b\u59cb - Salesforce<\/title>\n<meta name=\"description\" content=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304a\u3088\u3073\u4e16\u754c\u30b7\u30a7\u30a2\u30c8\u30c3\u30d7\u306eCRM\u3092\u63d0\u4f9b\u3059\u308b\u682a\u5f0f\u4f1a\u793e\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\uff08\u672c\u793e\uff1a\u6771\u4eac\u90fd\u5343\u4ee3\u7530\u533a\u3001\u4ee3\u8868\u53d6\u7de0\u5f79\u4f1a\u9577\u517c\u793e\u9577\uff1a\u5c0f\u51fa\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2016\/12\/15\/161215\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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