{"id":2840,"date":"2016-01-13T11:22:00","date_gmt":"2024-03-11T11:22:59","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&p=2840"},"modified":"2024-05-24T19:30:15","modified_gmt":"2024-05-24T10:30:15","slug":"160113","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2016\/01\/13\/160113\/","title":{"rendered":"Salesforce Service Cloud\u3001\u72ec\u7acb\u7cfb\u8abf\u67fb\u4f1a\u793e Forrester Research \u304b\u3089\u6700\u4e0a\u7d1a\u306e\u8a55\u4fa1\u3092\u7372\u5f97"},"content":{"rendered":"\n

\u3010\u7c73\u56fd\u30ea\u30ea\u30fc\u30b9\u6284\u8a33\u3011<\/p>\n\n\n\n

\u203b\u5f53\u8cc7\u6599\u306f\u30012016\u5e741\u67087\u65e5\u306b\u7c73\u56fd\u3067\u767a\u8868\u3055\u308c\u305f\u30cb\u30e5\u30fc\u30b9\u30ea\u30ea\u30fc\u30b9\u306e\u6284\u8a33\u7248\u3067\u3059\u3002<\/p>\n\n\n\n

\u5927\u4f01\u696d\u5411\u3051\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u4e2d\u5c0f\u4f01\u696d\u5411\u3051\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e2\u90e8\u9580\u3092\u5236\u8987<\/p>\n\n\n\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304a\u3088\u3073\u4e16\u754c\u30b7\u30a7\u30a2\u30c8\u30c3\u30d7\u306eCRM\u3092\u63d0\u4f9b\u3059\u308b\u7c73\u56fd\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\uff08\u65e5\u672c\u6cd5\u4eba\uff1a\u682a\u5f0f\u4f1a\u793e\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u3001\u672c\u793e\uff1a\u6771\u4eac\u90fd\u5343\u4ee3\u7530\u533a\u3001\u4ee3\u8868\u53d6\u7de0\u5f79\u4f1a\u9577\u517c CEO\uff1a\u5c0f\u51fa\u4f38\u4e00\uff09\u306f\u3001Forrester Research\u793e\u304c\u516c\u958b\u3057\u305f2\u3064\u306e\u30ec\u30dd\u30fc\u30c8\u300eThe Forrester Wave\u2122: Customer Service Solutions For Enterprise Organizations, Q4 2015\u300f\u304a\u3088\u3073\u300eThe Forrester Wave\u2122: Customer Service Solutions For Midsize Teams, Q4 2015\u300f\u3067\u3001Salesforce Service Cloud \u304c\u3044\u305a\u308c\u3082\u300cLeader\u300d\u306e\u8a55\u4fa1\u3092\u7372\u5f97\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n

\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306f\u3001Enterprise Wave\u30ec\u30dd\u30fc\u30c8\u304a\u3088\u3073 Midsize Wave\u30ec\u30dd\u30fc\u30c8\u306e\u300cStrategy\u300d\u30ab\u30c6\u30b4\u30ea\u3067\u6700\u9ad8\u8a55\u4fa1\u3092\u7372\u5f97\u3057\u307e\u3057\u305f\u30022\u3064\u306e\u30ec\u30dd\u30fc\u30c8\u3067\u3001\u5f53\u793e\u306f\u6b21\u306e\u3088\u3046\u306b\u8a55\u4fa1\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u300c\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306f\u3001\u30a2\u30a4\u30c7\u30a2\u306b\u6ea2\u308c\u305f\u6226\u7565\u3092\u78ba\u5b9f\u306b\u9042\u884c\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5206\u91ce\u3067\u8f1d\u304b\u3057\u3044\u5b9f\u7e3e\u3092\u4e0a\u3052\u3066\u3044\u307e\u3059\u3002\u540c\u793e\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u77ed\u671f\u9593\u3067\u7acb\u3061\u4e0a\u3052\u3001\u3059\u3050\u306b\u904b\u7528\u958b\u59cb\u306b\u79fb\u884c\u3067\u304d\u308b\u3053\u3068\u3092\u975e\u5e38\u306b\u91cd\u8996\u3057\u3066\u304a\u308a\u3001B2B\u3068 B2C\u3044\u305a\u308c\u306e\u30d3\u30b8\u30cd\u30b9\u30e2\u30c7\u30eb\u306b\u3082\u5f37\u529b\u306a\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u540c\u793e\u304cSaaS\u30d9\u30fc\u30b9\u306e\u30b5\u30fc\u30d3\u30b9\u3068\u3057\u3066\u63d0\u4f9b\u3057\u3066\u3044\u308b\u30b1\u30fc\u30b9\u7ba1\u7406\u6a5f\u80fd\u306f\u6700\u9ad8\u30ec\u30d9\u30eb\u3068\u8a00\u3048\u307e\u3059\u3002\u5f37\u529b\u306a\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u6a5f\u80fd\u3082\u3072\u3068\u901a\u308a\u63c3\u3063\u3066\u304a\u308a\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3084\u30c1\u30e3\u30c3\u30c8\u30c4\u30fc\u30eb\u3068\u3044\u3063\u305f\u8fd1\u5e74\u6d41\u884c\u306e\u30c1\u30e3\u30cd\u30eb\u3082\u3057\u3063\u304b\u308a\u3068\u30ab\u30d0\u30fc\u3057\u3066\u3044\u307e\u3059\u300d<\/p>\n\n\n\n

\u672c\u30cb\u30e5\u30fc\u30b9\u306b\u95a2\u3059\u308b\u30b3\u30e1\u30f3\u30c8\uff1a<\/p>\n\n\n\n

\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u3067Service Cloud\u62c5\u5f53\u30b7\u30cb\u30a2\u30fb\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u517c\u30b8\u30a7\u30cd\u30e9\u30eb\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3092\u52d9\u3081\u308b\u30de\u30a4\u30af\u30fb\u30df\u30eb\u30d0\u30fc\u30f3(Mike Milburn)\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

\u300c\u3042\u3089\u3086\u308b\u30d3\u30b8\u30cd\u30b9\u306e\u4e2d\u5fc3\u306b\u306f\u9867\u5ba2\u306e\u5b58\u5728\u304c\u3042\u308a\u3001\u3042\u3089\u3086\u308b\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u306f\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u3044\u304b\u306b\u63d0\u4f9b\u3067\u304d\u308b\u304b\u306b\u304b\u304b\u3063\u3066\u3044\u307e\u3059\u3002Service Cloud\u304c\u3042\u308c\u3070\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u76f4\u63a5\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u306b\u57cb\u3081\u8fbc\u3080\u3053\u3068\u3082\u3067\u304d\u308b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30b5\u30dd\u30fc\u30c8\u3092\u6d3b\u7528\u3057\u3066\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u306b\u6b20\u304b\u305b\u306a\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30ea\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5275\u51fa\u3001\u6df1\u5316\u3001\u80b2\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u300d<\/p>\n\n\n\n

STANLEY Healthcare\u793e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30fc\u30d3\u30b9&\u30c7\u30b8\u30bf\u30eb\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u30fb\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u306e\u30a2\u30df\u30cf\u30a4\u30fb\u30bc\u30eb\u30c4\u30a1\u30fc(Amihai Zeltzer)\u6c0f\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

\u300c\u5f53\u793e\u3067\u306f\u5168\u4e16\u754c17,000\u3092\u8d85\u3048\u308b\u75c5\u9662\u3084\u65bd\u8a2d\u306e\u533b\u5e2b\u3084\u60a3\u8005\u306e\u7686\u69d8\u3001\u9ad8\u9f62\u8005\u4f4f\u5b85\u306e\u5229\u7528\u8005\u69d8\u306b\u5411\u3051\u88fd\u54c1\u3068\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u304a\u5c4a\u3051\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u3053\u3046\u3057\u305f\u304a\u5ba2\u69d8\u3068\u306e\u3064\u306a\u304c\u308a\u3092Service Cloud\u3067\u3055\u3089\u306b\u5f37\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3057\u305f\u3002\u3069\u3053\u306b\u3044\u308b\u304a\u5ba2\u69d8\u306b\u3082\u90fd\u5408\u304c\u3088\u3044\u65b9\u6cd5\u3068\u6642\u9593\u3067\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u3060\u3051\u3067\u306a\u304f\u3001\u3042\u3089\u3086\u308b\u51fa\u6765\u4e8b\u306b\u30b9\u30d4\u30fc\u30c7\u30a3\u306b\u5bfe\u5fdc\u3057\u3001\u3053\u3061\u3089\u304b\u3089\u3082\u7a4d\u6975\u7684\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u6848\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u300d<\/p>\n\n\n\n

\u4eca\u65e5\u306e\u6d88\u8cbb\u8005\u304c\u3053\u308c\u307e\u3067\u3068\u9055\u3046\u306e\u306f\u3001\u3064\u306a\u304c\u308b\u305f\u3081\u306e\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u304c\u304b\u3064\u3066\u306a\u3044\u307b\u3069\u5145\u5b9f\u3057\u3066\u3044\u308b\u70b9\u3067\u3059\u3002\u3053\u3046\u3057\u305f\u65b0\u3057\u3044\u74b0\u5883\u3067\u6210\u529f\u3092\u53ce\u3081\u308b\u305f\u3081\u306b\u306f\u3001\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u306e\u4e00\u3064\u3072\u3068\u3064\u304c\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u3064\u306a\u304c\u308b\u3088\u3046\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u4e16\u754cNo.1\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u304a\u3088\u3073\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3042\u308bService Cloud\u306f\u3001\u4f01\u696d\u306e\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u3092\u5909\u9769\u3057\u3001\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u5b9f\u969b\u3001\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306e\u59d4\u8a17\u306b\u57fa\u3065\u304d\u3001\u7b2c\u4e09\u8005\u6a5f\u95a2\u304c\u6700\u8fd1\u5b9f\u65bd\u3057\u305f\u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u554f\u984c\u89e3\u6c7a\u6642\u9593\u306e48%\u77ed\u7e2e\u3001\u30b5\u30dd\u30fc\u30c8\u30b3\u30b9\u30c8\u306e45%\u524a\u6e1b\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u751f\u7523\u6027\u306e47%\u5411\u4e0a\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e45%\u5411\u4e0a\u304cServiceCloud\u306e\u5c0e\u5165\u52b9\u679c\uff08\u5e73\u5747\uff09\u3068\u3057\u3066\u5831\u544a\u3055\u308c\u3066\u3044\u307e\u3059\u3002Salesforce Customer Success Platoform\u3092\u57fa\u76e4\u3068\u3059\u308bService Cloud\u306f\u3001\u5305\u62ec\u7684\u306a\u9867\u5ba2\u60c5\u5831\u306e\u628a\u63e1\u3068\u3001\u4e00\u4eba\u3072\u3068\u308a\u306b\u5408\u308f\u305b\u305f\u3001\u52b9\u7387\u7684\u3067\u30b9\u30d4\u30fc\u30c7\u30a3\u306a\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

\u305d\u306e\u4ed6\u306e\u8cc7\u6599<\/p>\n\n\n\n

\u300eThe Forrester Wave\u2122: Customer Service Solutions For Enterprise Organizations, Q4 2015\u300f\u304a\u3088\u3073\u300eThe Forrester Wave\u2122: Customer Service Solutions For Midsize Teams, Q4 2015\u300f\u306f\u3001\u4ee5\u4e0b\u306e\u30ea\u30f3\u30af\u3088\u308a\u5165\u624b\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

http:\/\/www.salesforce.com\/form\/service-cloud\/forrester-wave-customer-service-solutions-midsize-teams.jsp<\/p>\n\n\n\n

ServiceCloud\u306e\u8a73\u7d30\uff1ahttp:\/\/www.salesforce.com\/jp\/service-cloud\/overview\/<\/p>\n\n\n\n

\u52d5\u753b\u3067\u898b\u308bService Cloud\u306e\u6982\u8981\uff1ahttps:\/\/www.youtube.com\/watch?v=8vyQBI8X01o <\/p>\n","protected":false},"excerpt":{"rendered":"

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