{"id":3181,"date":"2012-08-28T11:23:00","date_gmt":"2024-03-11T11:23:46","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&#038;p=3181"},"modified":"2024-04-08T14:06:49","modified_gmt":"2024-04-08T05:06:49","slug":"120828","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2012\/08\/28\/120828\/","title":{"rendered":"\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306e\u300cService Cloud\u300d\u304c\u7b2c\u4e09\u8005\u8abf\u67fb\u4f01\u696d\u306e\u8abf\u67fb\u30ec\u30dd\u30fc\u30c8\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u306e\u300c\u30ea\u30fc\u30c0\u30fc\u300d\u8a55\u4fa1\u3092\u7372\u5f97"},"content":{"rendered":"\n<p><b>\u3010\u7c73\u56fd\u30ea\u30ea\u30fc\u30b9\u6284\u8a33\u3011<\/b><br>\u203b\u5f53\u8cc7\u6599\u306f\u30012012\u5e748\u670824\u65e5\u306b\u7c73\u56fd\u3067\u767a\u8868\u3055\u308c\u305f\u30cb\u30e5\u30fc\u30b9\u30ea\u30ea\u30fc\u30b9\u306e\u6284\u8a33\u7248\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30c1\u30e3\u30cd\u30eb\u6a2a\u65ad\u578b\u3067\u30a8\u30f3\u30c9\u30fb\u30c4\u30fc\u30fb\u30a8\u30f3\u30c9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u30cb\u30fc\u30ba\u304c\u6d6e\u304d\u5f6b\u308a\u306b \uff0d \u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3067\u30d6\u30e9\u30f3\u30c9\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u5411\u4e0a\u3092\u5b9f\u73fe<br>Corel Software\u793e\u3001KLM Royal Dutch Airlines\u793e\u3001Symantec Corporation\u793e\u306a\u3069\u3001Service Cloud\u3092\u5c0e\u5165\u3057\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u4f01\u696d\u304c\u6570\u3005\u306e\u8cde\u3092\u53d7\u8cde<\/p>\n\n\n\n<p>\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30fb\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30d4\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u4f01\u696d\u306e\u7c73\u56fd\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0 (\u65e5\u672c\u6cd5\u4eba\uff1a \u682a\u5f0f\u4f1a\u793e\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u3001\u672c\u793e\uff1a\u6771\u4eac\u90fd\u6e2f\u533a\u3001\u4ee3\u8868\u53d6\u7de0\u5f79\u793e\u9577\uff1a \u5b87\u9640\u6804\u6b21) \u306f\u672c\u65e5\u3001Forrester Research\u306e\u30ec\u30dd\u30fc\u30c8\u300cThe Forrester Wave<sup>TM<\/sup>: CRM Suites Customer Service Solutions, Q3 2012\u300d\uff082012\u5e747\u6708\uff09\u306b\u304a\u3044\u3066\u3001\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306e\u300cSalesforce Service Cloud\u300d\u304c\u300c\u30ea\u30fc\u30c0\u30fc\u300d\u306e\u8a55\u4fa1\u3092\u7372\u5f97\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p><b>\u672c\u30cb\u30e5\u30fc\u30b9\u306b\u95a2\u3059\u308b\u30b3\u30e1\u30f3\u30c8<\/b><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306e\u30bd\u30fc\u30b7\u30e3\u30eb\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u62c5\u5f53\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u30fb\u30d0\u30a4\u30b9\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u3001\u30b8\u30e7\u30f3\u30fb\u30a6\u30fc\u30ad\u30fc\uff08John Wookey\uff09\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<br><p>\u300c\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u304c\u30bd\u30fc\u30b7\u30e3\u30eb\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u3078\u306e\u5909\u9769\u3092\u9042\u3052\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u3068\u3088\u308a\u6df1\u304f\u3001\u6709\u610f\u7fa9\u306a\u95a2\u4fc2\u3092\u7bc9\u304d\u4e0a\u3052\u3088\u3046\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u5f53\u793e\u306eService Cloud \u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u306f\u30bd\u30fc\u30b7\u30e3\u30eb\u3067\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u578b\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u5404\u7a2eWeb\u30b5\u30a4\u30c8\u3084\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u3001\u30d1\u30d6\u30ea\u30c3\u30af\u30fb\u30bd\u30fc\u30b7\u30e3\u30eb\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3068\u7d50\u3073\u3001\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u300d<\/p><\/li>\n<\/ul>\n\n\n\n<p><b>Service Cloud \uff0d \u30bd\u30fc\u30b7\u30e3\u30eb\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u306e\u305f\u3081\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u73fe<\/b><\/p>\n\n\n\n<p>\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306f\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u3078\u306e\u5909\u9769\u3092\u901a\u3058\u3066\u3001\u4f01\u696d\u304c\u30bd\u30fc\u30b7\u30e3\u30eb\u74b0\u5883\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u57cb\u3081\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3084\u30e2\u30d0\u30a4\u30eb\u30c7\u30d0\u30a4\u30b9\u306a\u3069\u3092\u4ecb\u3057\u3066\u9867\u5ba2\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u56f3\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3059\u308b\u74b0\u5883\u306e\u5b9f\u73fe\u3092\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002 Service Cloud\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u306f\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30d4\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u304c\u3082\u305f\u3089\u3059\u3059\u3079\u3066\u306e\u30e1\u30ea\u30c3\u30c8\u306b\u52a0\u3048\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u306e\u305f\u3081\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u5fc5\u8981\u306a\u3042\u3089\u3086\u308b\u3082\u306e\u3092\u624b\u306b\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u306f\u300cSalesforce Chatter\u300d\u3092\u30d9\u30fc\u30b9\u306b\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5185\u3067\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u578b\u306e\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u3001\u30d1\u30d6\u30ea\u30c3\u30af\u30fb\u30bd\u30fc\u30b7\u30e3\u30eb\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3092\u901a\u3058\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u306a\u3069\u3082\u542b\u307e\u308c\u3001 \u3053\u308c\u3089\u306e\u3059\u3079\u3066\u3092\u3001\u9867\u5ba2\u306b\u95a2\u3059\u308b\u8c4a\u5bcc\u306a\u30bd\u30fc\u30b7\u30e3\u30eb\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3001\u7d71\u4e00\u3055\u308c\u305f\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3001SLA\uff08\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u5951\u7d04\uff09\u306e\u4e00\u5143\u7ba1\u7406\u304c\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u300cThe Forrester Wave<sup>TM<\/sup>: CRM Suites Customer Service Solutions, Q3 2012\u300d\u306b\u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u300c\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306f\u3001\u96fb\u8a71\u306b\u3088\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30b5\u30dd\u30fc\u30c8\u3084\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30ea\u30b9\u30cb\u30f3\u30b0\u6a5f\u80fd\u306a\u3069\u3001\u975e\u5e38\u306b\u5f37\u529b\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6a5f\u80fd\u3092\u5927\u5909\u4f7f\u3044\u3084\u3059\u3044\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3092\u901a\u3058\u3066\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002 \u307e\u305f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u9593\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u30e9\u30a4\u30d6\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u79fb\u884c\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u5fdc\u7b54\u7ba1\u7406\u3001\u30d5\u30a9\u30fc\u30e9\u30e0\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5206\u6790\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u7ba1\u7406\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306a\u3069\u3092\u5f37\u529b\u306b\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002\u300d<\/p>\n\n\n\n<p><b>Service Cloud\u304a\u3088\u3073Service Cloud\u30e6\u30fc\u30b6\u306b\u5bfe\u3059\u308b\u8a55\u4fa1<\/b><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u4eca\u56de\u306eForrester\u306e\u8a55\u4fa1\u306b\u5148\u7acb\u3061\u3001\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u30fb\u30c9\u30c3\u30c8\u30b3\u30e0\u306f\u30ac\u30fc\u30c8\u30ca\u30fc\u304c\u767a\u8868\u3057\u305f2012\u5e74\u306e\u300cMagic Quadrant for CRM Customer Service Contact Centers\uff08CRM\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\uff09\u300d\u306b\u304a\u3044\u3066<a href=\"https:\/\/web-auth.salesforce.com\/jp\/company\/news-press\/press-releases\/2012\/05\/120510.jsp\" target=\"_blank\" rel=\"noreferrer noopener\">\u300c\u30ea\u30fc\u30c0\u30fc\u300d\u306e\u8a55\u4fa1\u3092\u7372\u5f97\u3002<\/a><\/li>\n\n\n\n<li>Service Cloud\u304c\u3001\u300cCustomer Case Management\u300d\u3068\u300cWeb Support\u300d\u306e\u4e21\u65b9\u306e\u90e8\u9580\u3067CRM Magazine\u8a8c\u300c<a href=\"https:\/\/web-auth.salesforce.com\/jp\/company\/news-press\/press-releases\/2012\/03\/120326.jsp\" target=\"_blank\" rel=\"noreferrer noopener\">2012 Service Leader Awards<\/a>\u300d\u3092\u53d7\u8cde\u3002<\/li>\n\n\n\n<li>Service Cloud \u306e\u5c0e\u5165\u4f01\u696d\u304c\u6570\u3005\u306e\u8cde\u3092\u53d7\u8cde\u3002<br>\n<ul class=\"wp-block-list\">\n<li>Corel Software \u793e \uff0d 2012\u5e74\u30ac\u30fc\u30c8\u30ca\u30fc\u304a\u3088\u30731to1 Media\u306e\u300cCRM Excellence Award\u300d\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\uff09\u3092\u53d7\u8cde\u3001CRM Magazine\u8a8c\u300c2012 CRM Service Elite Award\u300d\u3092\u53d7\u8cde\u3002<\/li>\n\n\n\n<li>Symantec Corporation\u793e \uff0d 2012\u5e74\u30ac\u30fc\u30c8\u30ca\u30fc\u304a\u3088\u30731to1 Media\u306e\u300cCRM Excellence Award\u300d\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\uff09\u3092\u53d7\u8cde\u3002<\/li>\n\n\n\n<li>KLM Royal Dutch Airlines\u793e \uff0d \u5148\u9803CRM Magazine\u8a8c\u300c2012 CRM Service Elite Award\u300d\u3092\u53d7\u8cde\u3002<\/li>\n\n\n\n<li>Huntington National Bank\u793e \uff0d \u300cService Cloud\u300d\u304a\u3088\u3073\u300cSalesforce Sales Cloud\u300d\u306e\u5c0e\u5165\u5c55\u958b\u306b\u3064\u3044\u3066\u3001\u5148\u9803\u300c2012 CIO100 Award\u300d\u3092\u53d7\u8cde\u3002<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p><b>\u305d\u306e\u4ed6\u306e\u60c5\u5831<\/b><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u300cThe Forrester Wave<sup>TM<\/sup>: CRM Suites Customer Service Solutions, Q3 2012\u300d\u306e\u95b2\u89a7\uff08\u82f1\u6587\u3001\u8981\u767b\u9332\uff09: <a href=\"http:\/\/bit.ly\/Nh9vEM\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/bit.ly\/Nh9vEM<\/a><\/li>\n\n\n\n<li>Service Cloud\u30aa\u30f3\u30e9\u30a4\u30f3\u30c7\u30e2: <a href=\"https:\/\/salesforce.com\/jp\/crm\/customer-service-support\/videos-demos.jsp\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/www.salesforce.com\/jp\/crm\/customer-service-support\/videos-demos.jsp<\/a><\/li>\n\n\n\n<li>Salesforce Service Cloud\u306e\u8a73\u7d30: <a href=\"https:\/\/salesforce.com\/jp\/crm\/customer-service-support\/\" target=\"_blank\" rel=\"noreferrer noopener\">http:\/\/www.salesforce.com\/jp\/crm\/customer-service-support\/<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u3010\u7c73\u56fd\u30ea\u30ea\u30fc\u30b9\u6284\u8a33\u3011\u203b\u5f53\u8cc7\u6599\u306f\u30012012\u5e748\u670824\u65e5\u306b\u7c73\u56fd\u3067\u767a\u8868\u3055\u308c\u305f\u30cb\u30e5\u30fc\u30b9\u30ea\u30ea\u30fc\u30b9\u306e\u6284\u8a33\u7248\u3067\u3059\u3002 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