{"id":103,"date":"2025-01-13T20:07:00","date_gmt":"2025-11-12T20:07:52","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=103"},"modified":"2025-11-27T13:14:01","modified_gmt":"2025-11-27T04:14:01","slug":"ai-prompts-for-small-business-service","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/ai-prompts-for-small-business-service\/","title":{"rendered":"\uc2a4\ud0c0\ud2b8\uc5c5 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc704\ud55c 7\uac00\uc9c0 AI \ud504\ub86c\ud504\ud2b8"},"content":{"rendered":"<h2 id=\"ai-ai-ai\">\uc911\uc18c\uae30\uc5c5\uc774\ub098 \uc2a4\ud0c0\ud2b8\uc5c5 \ub4f1 \uc18c\uaddc\ubaa8 \uae30\uc5c5\uc774 \ub6f0\uc5b4\ub09c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \uac83\uc740 \ub9ce\uc740 \ub178\ub825\uacfc \uc2dc\uac04\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc AI\ub97c \ud65c\uc6a9\ud558\uba74 \ub354 \uc2e0\uc18d\ud558\uace0 \uc815\ud655\ud558\uac8c \uace0\uac1d\uc744 \uc751\ub300\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI \ud504\ub86c\ud504\ud2b8\ub97c \ud1b5\ud574 \uc911\uc18c\uae30\uc5c5\uc774 \uace0\uac1d \uac10\ub3d9 \uc11c\ube44\uc2a4\ub97c \uc2e4\ud604\ud558\ub294 \ubc29\ubc95\uc744 \ud655\uc778\ud574\ubcf4\uc138\uc694. \uc0dd\uc131\ud615 AI \uae30\uc220\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \ub2c8\uc988\ub97c \uc0ac\uc804\uc5d0 \ud30c\uc545\ud558\uace0 \ub354 \ub098\uc740 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/h2>\n<p>\uc911\uc18c\uae30\uc5c5\uacfc \uc2a4\ud0c0\ud2b8\uc5c5 \ub4f1 \uc18c\uaddc\ubaa8 \ube44\uc988\ub2c8\uc2a4\ub97c \uc704\ud55c \uc778\uacf5\uc9c0\ub2a5(AI)\uc774 \ub4f1\uc7a5\ud558\uba70 \uc790\ub9ac \uc7a1\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud2b9\ud788 \uace0\uac1d \uc11c\ube44\uc2a4 \ud300\uc758 \uc5c5\ubb34\ub97c \uc804\ubcf4\ub2e4 \ud6e8\uc52c \ub354 \ud6a8\uacfc\uc801\uc73c\ub85c \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc2e4\uc81c\ub85c <a href=\"https:\/\/www.salesforce.com\/news\/stories\/sales-service-research-generative-ai\/\" target=\"_blank\" rel=\"noopener\">63%\uc758 \uc11c\ube44\uc2a4 \uc804\ubb38\uac00\uac00 \uc0dd\uc131\ud615 AI\ub85c \ub354 \uc2e0\uc18d\ud558\uac8c \uace0\uac1d\uc744 \uc751\ub300\ud560 \uc218 \uc788\uc5c8\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4.<\/a><\/p>\n<p><a href=\"https:\/\/www.salesforce.com\/small-business\/\" target=\"_blank\" rel=\"noopener\">\uc911\uc18c\uae30\uc5c5\uacfc \uc2a4\ud0c0\ud2b8\uc5c5(SMB)\uc5d0\uac8c \uc788\uc5b4<\/a> \u2018\uae30\ub300\ub97c \ub6f0\uc5b4\ub118\ub294\u2019 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \uac83\uc740 \ub9ce\uc740 \ub178\ub825\uacfc \uc2dc\uac04\uc774 \ud544\uc694\ud55c \uacfc\uc81c \uc911 \ud558\ub098\uc785\ub2c8\ub2e4. AI\ub294 \uc774\ub7f0 \ubb38\uc81c\ub97c \ud574\uacb0\ud574\uc8fc\uba70, \uace0\uac1d\uacfc \ube44\uc988\ub2c8\uc2a4 \uad00\ub9ac\uc5d0 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<p>\uc774\ubc88 \ud3ec\uc2a4\ud305\uc5d0\uc11c\ub294 \uc2a4\ud0c0\ud2b8\uc5c5 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uac15\ud654\ud560 \uc218 \uc788\ub294 \ucd5c\uc801\uc758 AI \ud504\ub86c\ud504\ud2b8\ub97c \ud655\uc778\ud558\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc790\ub3d9\ud654\ub41c \uc751\ub2f5\ubd80\ud130 \uac1c\uc778 \ub9de\ucda4\ud615 \uc9c0\uc6d0, \uc0c1\ub2f4\uc6d0 \uad50\uc721 \uac1c\uc120\uae4c\uc9c0 \ub2e4\uc591\ud55c \uc194\ub8e8\uc158\uc744 \ud568\uaed8 \uc0b4\ud3b4\ubcf4\uc138\uc694!<\/p>\n<p><b>\ud559\uc2b5 \ub0b4\uc6a9<\/b><\/p>\n<ul>\n<li>AI \ud504\ub86c\ud504\ud2b8\ub780 \ubb34\uc5c7\uc774\uba70, \uc2a4\ud0c0\ud2b8\uc5c5\uc5d0 \uc5b4\ub5a4 \ub3c4\uc6c0\uc744 \uc904 \uc218 \uc788\uc744\uae4c\uc694?<\/li>\n<li>\ud504\ub86c\ud504\ud2b8 1: \uc790\ub3d9\ud654\ub41c FAQ \uc751\ub2f5<\/li>\n<li>\ud504\ub86c\ud504\ud2b8 2: \uc8fc\ubb38 \ucd94\uc801 \ubc0f \uc0c1\ud0dc \uc5c5\ub370\uc774\ud2b8<\/li>\n<li>\ud504\ub86c\ud504\ud2b8 3: \uc81c\ud488 \ucd94\ucc9c<\/li>\n<li>\ud504\ub86c\ud504\ud2b8 4: \uace0\uac1d \ud53c\ub4dc\ubc31 \uc218\uc9d1<\/li>\n<li>\ud504\ub86c\ud504\ud2b8 5: \uc608\uc57d \uc77c\uc815 \uad00\ub9ac<\/li>\n<li>\ud504\ub86c\ud504\ud2b8 6: \uae30\uc220 \uc9c0\uc6d0<\/li>\n<li>\ud504\ub86c\ud504\ud2b8 7: \uac1c\uc778 \ub9de\ucda4\ud615 \uba54\uc2dc\uc9c0\ub97c \ud1b5\ud55c \uace0\uac1d \uc18c\ud1b5<\/li>\n<li>\uc808\uc808\ud55c \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud574 AI \ud504\ub86c\ud504\ud2b8\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \ud65c\uc6a9\ud558\uae30<\/li>\n<\/ul>\n<h3 id=\"b-stylefont-weight-boldai-b\"><b>AI \ud504\ub86c\ud504\ud2b8\ub780 \ubb34\uc5c7\uc774\uba70, \uc2a4\ud0c0\ud2b8\uc5c5\uc5d0 \uc5b4\ub5a4 \ub3c4\uc6c0\uc744 \uc904 \uc218 \uc788\uc744\uae4c\uc694?<\/b><\/h3>\n<p>AI \ud504\ub86c\ud504\ud2b8\ub294 \uc5ec\ub7ec\ubd84\uc5d0\uac8c \ub4e0\ub4e0\ud558\uace0 \uce5c\uad6c \uac19\uc740 \ucc57\ubd07\uc774 \ub418\uc5b4\uc90d\ub2c8\ub2e4. \uad6c\uccb4\uc801\uc73c\ub85c \uc9c8\ubb38\ud560\uc218\ub85d AI\ub294 \uce5c\uad6c\ucc98\ub7fc \uc131\uc2e4\ud558\uac8c \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. AI \ud504\ub86c\ud504\ud2b8\ub780 AI \uc2dc\uc2a4\ud15c\uc5d0 \uc804\ub2ec\ud558\ub294 \ud2b9\uc815 \uba85\ub839\uc73c\ub85c, \uc774\ub97c \ud1b5\ud574 \uc6d0\ud558\ub294 \ubc18\uc751\uc774\ub098 \ud589\ub3d9\uc744 \uc720\ub3c4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub807\ub2e4\uba74 \uc911\uc18c\uae30\uc5c5, \uc2a4\ud0c0\ud2b8\uc5c5 \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0\uc11c AI \ud504\ub86c\ud504\ud2b8\uac00 \uc5b4\ub5a4 \uc2dd\uc73c\ub85c \uc720\uc6a9\ud55c\uc9c0 \uba87 \uac00\uc9c0 \uc0ac\ub840\ub97c \ud1b5\ud574 \ud655\uc778\ud574\ubd05\uc2dc\ub2e4.<\/p>\n<h4 id=\"b-stylefont-weight-bold-b\"><b>\uc790\ub3d9\ud654\ub41c \uc791\uc5c5<\/b><\/h4>\n<p>\uc2a4\ud0c0\ud2b8\uc5c5 \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0 AI \ud504\ub86c\ud504\ud2b8\ub97c \uc0ac\uc6a9\ud558\uba74 <a href=\"https:\/\/www.salesforce.com\/service\/ai\/\" target=\"_blank\" rel=\"noopener\">\ud6a8\uc728\uc131\uc744 30%\uae4c\uc9c0 \ud5a5\uc0c1<\/a>\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI\ub294 \ubc18\ubcf5\uc801\uc778 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\uace0 \ube60\ub978 \uc751\ub2f5\uc744 \uc81c\uacf5\ud558\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uace0\uac1d\uc774 \ub9e4\uc7a5\uc758 \uc6b4\uc601 \uc2dc\uac04\uc774\ub098 \uc601\uc5c5\uc77c\uc744 \ubb38\uc758\ud560 \ub54c \uae30\ub2e4\ub9ac\uc9c0 \uc54a\uace0 \ubc14\ub85c \ub2f5\ubcc0\uc744 \ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h4 id=\"b-stylefont-weight-bold-b\"><b>\ub9de\ucda4\ud615 \uc0c1\ud638\uc791\uc6a9<\/b><\/h4>\n<p>AI \ud504\ub86c\ud504\ud2b8\ub97c \ud65c\uc6a9\ud558\uba74 \uace0\uac1d \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \ub354 \uac1c\uc778\ud654\ub41c \uc751\ub2f5\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI\ub294 \uacfc\uac70 \uae30\ub85d\uc744 \ubd84\uc11d\ud558\uc5ec \uace0\uac1d \ub9de\ucda4\ud615 \uc81c\uc548\uacfc \uc194\ub8e8\uc158\uc744 \uc81c\uc2dc\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uace0\uac1d\uc774 \ud2b9\uc815 \uc0c1\ud488\uc744 \uad6c\ub9e4\ud558\uba74 AI\uac00 \uad00\ub828 \uc0c1\ud488\uc744 \ucd94\ucc9c\ud558\uac70\ub098 \ub9de\ucda4\ud615 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weight-bold-b\"><b>\uc0ac\uc804 \uc608\ubc29\uc801 \uc9c0\uc6d0<\/b><\/h3>\n<p>AI\ub294 <a href=\"https:\/\/www.salesforce.com\/service\/customer-service-trends\/\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d \ud589\ub3d9\uc758 \ud328\ud134\uc744 \ubd84\uc11d<\/a>\ud574 \uc608\uc0c1\ub418\ub294 \uc694\uad6c\uc0ac\ud56d\uc744 \uc0ac\uc804\uc5d0 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ubb38\uc81c\ub97c \ube60\ub974\uac8c \ud574\uacb0\ud558\uba70, \uace0\uac1d\uc758 \uc694\uad6c\ub97c \uc6b0\uc120\uc2dc\ud558\uace0 \uc788\uc74c\uc744 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uc81c\ud488\uc5d0 \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud55c \uace0\uac1d\uc774 \ubaa8\ub4e0 \uc0c1\ud669\uc744 \ub2e4\uc2dc \uc124\uba85\ud558\uc9c0 \uc54a\uc544\ub3c4 AI\uac00 \ubb38\uc81c\uc5d0 \ub9de\ub294 \uba54\uc2dc\uc9c0\ub97c \uc790\ub3d9\uc73c\ub85c \uc0dd\uc131\ud574\uc90d\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weight-boldb\"><b>\ud655\uc7a5\uc131<\/b><\/h3>\n<p><a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/state-of-service\/\" target=\"_blank\" rel=\"noopener\">\uc758\uc0ac \uacb0\uc815\uad8c\uc790\uc758 83%\uac00 AI\uc5d0 \ub300\ud55c \ud22c\uc790\ub97c \ud655\ub300\ud560 \uacc4\ud68d\uc774\ub77c\uace0 \ubc1d\ud614\uc2b5\ub2c8\ub2e4.<\/a> \ube44\uc988\ub2c8\uc2a4\uac00 \uc131\uc7a5\ud568\uc5d0 \ub530\ub77c \uace0\uac1d \ubb38\uc758\uc758 \uc591 \ub610\ud55c \uc99d\uac00\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub54c \uc911\uc18c\uae30\uc5c5\uc774\ub098 \uc2a4\ud0c0\ud2b8\uc5c5 \ub4f1 \uc18c\uaddc\ubaa8 \uae30\uc5c5\uc740 AI \ud504\ub86c\ud504\ud2b8\ub97c \ud1b5\ud574 \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \uc720\uc9c0\ud558\uba70 \uace0\uac1d \uc9c0\uc6d0\uc744 \ud655\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc5c5\ubb34\uac00 \ubc14\uc058\uace0 \uace0\uac1d\uc774 \uc544\ubb34\ub9ac \ub9ce\uc544\ub3c4 \ubaa8\ub4e0 \uace0\uac1d\uc774 \uc81c\ub54c \ub3c4\uc6c0\uc744 \ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weight-bold-b\"><b>\uc11c\ube44\uc2a4 \ud300\uc744 \uc704\ud55c \uad50\uc721 \uc9c0\uc6d0<\/b><\/h3>\n<p>\uc624\ub298\ub0a0 \uc11c\ube44\uc2a4 \uc6b4\uc601\ud300\uc740 AI\ub97c \ub354 \uae0d\uc815\uc801\uc73c\ub85c \ubc1b\uc544\ub4e4\uc774\uace0 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/state-of-service\/\" target=\"_blank\" rel=\"noopener\">AI\ub97c \uc0ac\uc6a9\ud558\ub294 \uae30\uc5c5 10\uacf3 \uc911 9\uacf3\uc740 AI\ub97c \ud1b5\ud574 \ube44\uc6a9\uacfc \uc2dc\uac04\uc744 \uc808\uc57d\ud560 \uc218 \uc788\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4.<\/a> AI \ud504\ub86c\ud504\ud2b8\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uac00 <a href=\"http:\/\/serviceblazer.slack.com\/?_ga=2.21717115.1787735562.1736729004-1118319543.1727344290\" target=\"_blank\" rel=\"noopener\">\uc2e4\uc2dc\uac04\uc73c\ub85c \ub354 \ub098\uc740 \uc9c0\uc6d0\uc744 \uc81c\uacf5<\/a>\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4.<\/p>\n<p>\uc608\ub97c \ub4e4\uc5b4, Salesforce\uc758 <a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/service-cloud-platform-quick-look?_ga=2.21717115.1787735562.1736729004-1118319543.1727344290\" target=\"_blank\" rel=\"noopener\">Trailhead<\/a>\ub294 \ubb34\ub8cc\ub85c AI \uc9c0\uc2dd\uacfc \uae30\uc220\uc744 \uc5f0\ub9c8\ud560 \uc218 \uc788\ub294 \uc628\ub77c\uc778 \ud559\uc2b5 \ud50c\ub7ab\ud3fc\uc73c\ub85c, \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\ub4e4\uc5d0\uac8c \uc774\uc0c1\uc801\uc778 \ud559\uc2b5 \ub3c4\uad6c\uc785\ub2c8\ub2e4. \ub610\ud55c, Slack\uc758 <a href=\"https:\/\/trailhead.salesforce.com\/trailblazer-community\/groups\/0F93A00000020tYSAQ?_ga=2.21717115.1787735562.1736729004-1118319543.1727344290\" target=\"_blank\" rel=\"noopener\">Serviceblazer Community<\/a>\ub97c \ud65c\uc6a9\ud558\uba74 \ub3d9\ub8cc\ub4e4\uacfc AI \ud65c\uc6a9 \uc804\ub7b5\uc744 \uacf5\uc720\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub2e4\uc74c\uc740 \uc911\uc18c\uae30\uc5c5\uc774\ub098 \uc2a4\ud0c0\ud2b8\uc5c5\uc5d0 \ubc14\ub85c \uc801\uc6a9\ud560 \uc218 \uc788\ub294 7\uac00\uc9c0 AI \ud504\ub86c\ud504\ud2b8\uc5d0 \ub300\ud574 \uc0b4\ud3b4\ubd05\uc2dc\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weight-bold-1-faq-b\"><b>\ud504\ub86c\ud504\ud2b8 1: \uc790\ub3d9\ud654\ub41c FAQ \uc751\ub2f5<\/b><\/h3>\n<p>\uace0\uac1d \ud53c\ub4dc\ubc31\uc5d0 \uc751\ub2f5\ud558\ub294 \uacfc\uc815\uc740 \ubc18\ubcf5\uc801\uc778 \uc0c1\ud638\uc791\uc6a9\uc73c\ub85c \ub9ce\uc740 \uc2dc\uac04\uc744 \uc18c\ubaa8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2e4\ud589\ud788 AI <a href=\"https:\/\/www.salesforce.com\/service\/customer-service-chatbot\/what-is-a-chatbot\/\" target=\"_blank\" rel=\"noopener\">\ucc57\ubd07<\/a>\uc740 \uc77c\ubc18\uc801\uc778 \uc9c8\ubb38\uc744 \ucc98\ub9ac\ud574 \uc5c5\ubb34 \ubd80\ub2f4\uacfc \ub9ac\uc18c\uc2a4\ub97c \uc904\uc5ec\uc90d\ub2c8\ub2e4. \ucc57\ubd07\uc744 \ud65c\uc6a9\ud558\uba74 \uace0\uac1d\uc740 \uc5b8\uc81c\ub4e0\uc9c0 \uc9c0\uc6d0\uc744 \ubc1b\uc744 \uc218 \uc788\uc5b4 \ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p><b>\uc5b4\ub5bb\uac8c \ub3c4\uc6c0\uc774 \ub418\ub098\uc694?: <\/b>AI \ucc57\ubd07\uc740 \uace0\uac1d\uc758 \uc9c8\ubb38\uc5d0 \uac04\ub2e8\ud558\uace0 \uba85\ud655\ud55c \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc6d0\uc740 \ub354 \ubcf5\uc7a1\ud558\uace0 \uc804\ubb38\uc801\uc778 \ubb38\uc81c \ud574\uacb0\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><b>\ud504\ub86c\ud504\ud2b8 \uc608\uc2dc: <\/b>&#8220;\ub2e4\uc74c \uc9c8\ubb38\uc5d0 \ub300\ud574 \ucc57\ubd07 \uc751\ub2f5\uc744 \ub9cc\ub4e4\uc5b4\uc8fc\uc138\uc694.&#8221;<\/p>\n<p>\uc9c8\ubb38) &#8216;\uc601\uc5c5\uc2dc\uac04\uc774 \uc5b4\ub5bb\uac8c \ub418\ub098\uc694?&#8217;<\/p>\n<p>\ub2f5\ubcc0) \u2018\uc81c \uc6f9\uc0ac\uc774\ud2b8 [\ub9c1\ud06c]\ub97c \ucc38\uace0\ud574\uc8fc\uc138\uc694.&#8217;<\/p>\n<h3 id=\"b-stylefont-weight-bold-2-b\"><b>\ud504\ub86c\ud504\ud2b8 2: \uc8fc\ubb38 \ucd94\uc801 \ubc0f \uc0c1\ud0dc \uc5c5\ub370\uc774\ud2b8<\/b><\/h3>\n<p>\uace0\uac1d\uc740 \ud22c\uba85\ud55c \uc815\ubcf4 \uc81c\uacf5\uc744 \uc120\ud638\ud569\ub2c8\ub2e4. \uc8fc\ubb38\uc774 \uc5b8\uc81c \ud655\uc815\ub418\uace0, \ucc98\ub9ac\ub418\uace0, \ubc30\uc1a1\ub418\ub294\uc9c0 \ubaa8\ub4e0 \uc815\ubcf4\ub97c \uc54c\uace0 \uc2f6\uc5b4 \ud569\ub2c8\ub2e4. AI \uc790\ub3d9 \uc751\ub2f5\uc740 \uc8fc\ubb38 \uc0c1\ud0dc\ub97c \ucd94\uc801\ud558\uace0 \uace0\uac1d\uc5d0\uac8c \uc9c0\uc18d\uc801\uc73c\ub85c \uc5c5\ub370\uc774\ud2b8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud22c\uba85\uc131\uc740 \uc2e0\ub8b0\uc640 \ub9cc\uc871\ub3c4\ub97c \ub192\uc5ec \uace0\uac1d\uacfc\uc758 \uae0d\uc815\uc801 \uad00\uacc4\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4.<\/p>\n<p><b>\uc5b4\ub5bb\uac8c \ub3c4\uc6c0\uc774 \ub418\ub098\uc694?: <\/b>\uc8fc\ubb38 \ucd94\uc801 \uae30\ub2a5\uc740 \uace0\uac1d\uc758 \uc9c0\uc6d0 \ubb38\uc758\ub97c \uc904\uc774\uace0 \uc8fc\ubb38 \uc54c\ub9bc\uc744 \ub298\ub9bd\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc740 \uc8fc\ubb38 \uc644\ub8cc\uae4c\uc9c0 \uacc4\uc18d \uc815\ubcf4\ub97c \ubc1b\uc744 \uc218 \uc788\uc5b4 \uc9c0\uc18d\uc801\uc73c\ub85c \uc874\uc911\ubc1b\uace0 <b>\uc788\ub2e4\ub294 \ub290\ub08c\uc744 \ubc1b\uac8c \ub429\ub2c8\ub2e4.<\/b><\/p>\n<p><b>\ud504\ub86c\ud504\ud2b8 \uc608\uc2dc: <\/b>&#8220;\uace0\uac1d\uc758 \ucd5c\uadfc \uad6c\ub9e4 \ub0b4\uc5ed\uc744 \ud3ec\ud568\ud55c \uc2e4\uc2dc\uac04 \uc8fc\ubb38 \uc0c1\ud0dc \uc54c\ub9bc \uba54\uc2dc\uc9c0\ub97c \uc0dd\uc131\ud558\uace0, SMS\ub85c \uc751\ub2f5\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc744 \ud3ec\ud568\ud574 \uc791\uc131\ud558\uc138\uc694.\u201d<\/p>\n<h3 id=\"b-stylefont-weight-bold-3-b\"><b>\ud504\ub86c\ud504\ud2b8 3: \uc81c\ud488 \ucd94\ucc9c<\/b><\/h3>\n<p>AI \uc54c\uace0\ub9ac\uc998\uc740 \uace0\uac1d \ub370\uc774\ud130\ub97c \uad50\ucc28 \ubd84\uc11d\ud558\uc5ec \uace0\uac1d \ud504\ub85c\ud544\uacfc \uc77c\uce58\ud558\ub294 \uc0c1\ud488\uc744 \uc81c\uc548\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub807\uac8c \ud558\uba74 \uace0\uac1d\uc740 \uc790\uc2e0\uc774 \uc88b\uc544\ud558\ub294 \uc81c\ud488\uc744 \ubcfc \uc218 \uc788\uace0, \uae30\uc5c5\uc740 \ubcf4\ub2e4 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><b>\uc5b4\ub5bb\uac8c \ub3c4\uc6c0\uc774 \ub418\ub098\uc694?: <\/b>\uac1c\uc778\ud654\ub41c \ucd94\ucc9c\uc740 \ub9cc\uc871\uc2a4\ub7ec\uc6b4 \uccab \uad6c\ub9e4 \uacbd\ud5d8\uc744 \ub9cc\ub4e4\uc5b4 \ub0c5\ub2c8\ub2e4. \uc774\ub294 <b>\ubc18\ubcf5 \uad6c\ub9e4\ub85c \uc774\uc5b4\uc838 \uc804\ud658\uc728\uacfc \ud310\ub9e4 \uae30\ud68c\ub97c \uc99d\ub300\uc2dc\ud0b5\ub2c8\ub2e4.<\/b><\/p>\n<p><b>\ud504\ub86c\ud504\ud2b8 \uc608\uc2dc:<\/b> \u201c\uac80\uc0c9 \uae30\ub85d\uacfc \uacfc\uac70 \uad6c\ub9e4 \ub0b4\uc5ed\uc744 \uae30\ubc18\uc73c\ub85c \uc0c1\ud488 \uce74\ud14c\uace0\ub9ac\uc5d0 \uad00\uc2ec\uc744 \ubcf4\uc778 \uace0\uac1d\uc5d0\uac8c \uad00\ub828 \uc0c1\ud488\uc744 \uc81c\uc548\ud574\uc8fc\uc138\uc694. \uc774\ub54c \uac01 \uc0c1\ud488\uc758 \uad6c\ub9e4 \ub9c1\ud06c\ub97c \ud3ec\ud568\ud558\uc138\uc694.\u201d<\/p>\n<h3 id=\"b-stylefont-weight-bold-4-b\"><b>\ud504\ub86c\ud504\ud2b8 4: \uace0\uac1d \ud53c\ub4dc\ubc31 \uc218\uc9d1<\/b><\/h3>\n<p><a href=\"https:\/\/www.salesforce.com\/service\/customer-service-operations\/feedback-management\/\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d \ud53c\ub4dc\ubc31<\/a>\uc744 \uc218\uc9d1\ud558\ub294 \uac83\uc740 \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud558\ub294 \ub370 \uc788\uc5b4 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uace0\uac1d\uc5d0\uac8c \uc9c0\ub098\uce58\uac8c \uac15\uc694\ud558\uac70\ub098 \ubd88\ud3b8\ud568\uc744 \uc904 \uc218 \uc788\ub294 \ubc29\uc2dd\uc740 \ud53c\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/www.salesforce.com\/small-business\/\" target=\"_blank\" rel=\"noopener\">AI \uae30\uc220<\/a>\uc744 \ud65c\uc6a9\ud558\uba74 \uc124\ubb38\uc870\uc0ac\uc640 \ud3ec\ucee4\uc2a4 \uadf8\ub8f9\uc744 \uc190\uc27d\uac8c \uc2e4\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc790\ub3d9\ud654\ub41c \ud53c\ub4dc\ubc31 \uc218\uc9d1 \uc2dc\uc2a4\ud15c\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \uc758\uacac\uc744 \ud6a8\uc728\uc801\uc73c\ub85c \ubaa8\uc73c\uace0 \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud560 \uadc0\uc911\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc5b4\ubcf4\uc138\uc694.<\/p>\n<p><b>\uc5b4\ub5bb\uac8c \ub3c4\uc6c0\uc774 \ub418\ub098\uc694?: <\/b>\uace0\uac1d \ud53c\ub4dc\ubc31\uc740 \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\uc758 \ubb38\uc81c\ub97c \ud30c\uc545\ud558\uace0 \uc774\ub97c \uac1c\uc120\ud560 \uae30\ud68c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uace0\uac1d\uc758 \uc758\uacac\uc744 \ubc18\uc601\ud568\uc73c\ub85c\uc368 \uc2e0\ub8b0\ub97c \uc313\uace0 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc77c \uc218 <b>\uc788\uc2b5\ub2c8\ub2e4.<\/b><\/p>\n<p><b>\ud504\ub86c\ud504\ud2b8 \uc608\uc2dc:<\/b> \u201c\ucd5c\uadfc \uc11c\ube44\uc2a4 \uacbd\ud5d8\uc5d0 \ub300\ud55c \uace0\uac1d \ud53c\ub4dc\ubc31\uc744 \uc218\uc9d1\ud560 \uc218 \uc788\ub294 \uc124\ubb38\uc9c0\ub97c 5\uac00\uc9c0 \uc9c8\ubb38\uc73c\ub85c \uad6c\uc131\ud574 \uc791\uc131\ud574\uc8fc\uc138\uc694. \uc124\ubb38 \uc644\ub8cc \uc2dc \uc81c\uacf5\ud560 10% \ud560\uc778 \ucf54\ub4dc\ub3c4 \ud3ec\ud568\ud558\uc138\uc694.\u201d<\/p>\n<h3 id=\"b-stylefont-weight-bold-5-b\"><b>\ud504\ub86c\ud504\ud2b8 5: \uc608\uc57d \uc77c\uc815 \uad00\ub9ac<\/b><\/h3>\n<p>\uc608\uc57d \uc77c\uc815\uc774 \uc9c0\uc5f0\ub418\uba74 \uace0\uac1d\uacfc \uae30\uc5c5 \ubaa8\ub450\uc5d0\uac8c \ubd88\ud3b8\uc744 \ucd08\ub798\ud558\uba70, \ube44\uc988\ub2c8\uc2a4 \uae30\ud68c\ub97c \ub193\uce60 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI\ub294 <a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/natural-language-processing-basics?_ga=2.24857722.1787735562.1736729004-1118319543.1727344290\" target=\"_blank\" rel=\"noopener\">\uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP)<\/a>\ub97c \ud1b5\ud574 \uc608\uc57d\uc744 \uc870\uc815\ud558\uace0 \uce98\ub9b0\ub354\ub97c \uad00\ub9ac\ud574 \uc774\ub7ec\ud55c \ubb38\uc81c\ub97c \ud574\uacb0\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc5c5\ubb34 \ubd80\ub2f4\uc744 \uc904\uc774\uace0 \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><b>\uc5b4\ub5bb\uac8c \ub3c4\uc6c0\uc774 \ub418\ub098\uc694?: <\/b><b>AI\ub294 \uc608\uc57d \ud504\ub85c\uc138\uc2a4\ub97c \uc2e0\uc18d\ud558\uace0 \uc815\ud655\ud558\uac8c \ucc98\ub9ac\ud558\uba70, \uc218\uc791\uc5c5 \uc5c6\uc774 <\/b>\uc624\ub958 \uc5c6\ub294 \uc77c\uc815 \uad00\ub9ac\ub97c \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4. \ub610\ud55c, \uae34 \ub300\uae30 \uc2dc\uac04\uc774\ub098 \ubc18\ubcf5\uc801\uc778 \uc774\uba54\uc77c \uad50\ud658\uc758 <b>\ubc88\uac70\ub85c\uc6c0\uc744 \uc904\uc5ec\uc90d\ub2c8\ub2e4.<\/b><\/p>\n<p><b>\ud504\ub86c\ud504\ud2b8 \uc608\uc2dc:<\/b> \u201c\uace0\uac1d \uc608\uc57d \uc804\ub0a0 \uc608\uc57d \uc2dc\uac04\uacfc \ud568\uaed8 \uc54c\ub9bc \uba54\uc2dc\uc9c0\ub97c \uc0dd\uc131\ud558\uace0, \uc608\uc57d \ubcc0\uacbd \uc2dc \uc774\uc6a9\ud560 \uc218 \uc788\ub294 \uc6f9\uc0ac\uc774\ud2b8 \ub9c1\ud06c\ub97c \ud3ec\ud568\uc2dc\ucf1c\uc8fc\uc138\uc694.\u201d<\/p>\n<h3 id=\"b-stylefont-weight-bold-6-b\"><b>\ud504\ub86c\ud504\ud2b8 6: \uae30\uc220 \uc9c0\uc6d0<\/b><\/h3>\n<p><a href=\"https:\/\/www.salesforce.com\/service\/what-is-an-ai-chatbot\/\" target=\"_blank\" rel=\"noopener\">AI \uae30\ubc18 \ucc57\ubd07<\/a>\uc740 \uae30\ubcf8\uc801\uc778 \uae30\uc220 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uba70, \ub300\ubd80\ubd84\uc758 \ubb38\uc81c\ub97c \ucc98\ub9ac\ud558\uace0 \ud574\uacb0\ucc45\uc744 \uc81c\uc2dc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc9c0\uc6d0\ud300\uc758 \uc5c5\ubb34 \ubd80\ub2f4\uc744 \uc904\uc774\uace0 \uace0\uac1d \uc694\uccad\uc5d0 \uc989\uac01\uc801\uc73c\ub85c \ub300\uc751\ud558\uc5ec \ubaa8\ub450\uc5d0\uac8c \uc774\uc775\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<p><b>\uc5b4\ub5bb\uac8c \ub3c4\uc6c0\uc774 \ub418\ub098\uc694?: <\/b><a href=\"https:\/\/www.salesforce.com\/resources\/articles\/state-of-service-inside-customer-service-trends\/\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d\uc758 75%\uac00 \uae30\ubcf8\uc801\uc778 \ubb38\uc81c\uc5d0 \ub300\ud574 \uc140\ud504\uc11c\ube44\uc2a4\ub97c \uc120\ud638\ud569\ub2c8\ub2e4.<\/a> \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc740 \ube60\ub974\uace0 \ud6a8\uc728\uc801\uc73c\ub85c \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub54c AI \ucc57\ubd07\uc774 1\ucc28\uc801\uc778 \uae30\uc220 \ubb38\uc81c\ub97c \ucc98\ub9ac\ud558\uba74 \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\ub294 \ubcf5\uc7a1\ud55c \ubb38\uc81c\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc5b4 \uc6b4\uc601 \ube44\uc6a9\uc744 \uc808\uac10\ud560 <b>\uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/b><\/p>\n<p><b>\ud504\ub86c\ud504\ud2b8 \uc608\uc2dc:<\/b> \u201c\ud2b9\uc815 \ubb38\uc81c\uc5d0 \ubd88\ub9cc\uc744 \uc81c\uae30\ud55c \uace0\uac1d\uc744 \uc704\ud574 3\uac00\uc9c0 \ub300\uc751 \uba54\uc2dc\uc9c0\ub97c \uc791\uc131\ud558\uace0, \uc6f9\uc0ac\uc774\ud2b8\uc758 FAQ \ud398\uc774\uc9c0\ub97c \uc5f0\uacb0\ud574 \ud574\uacb0\ucc45\uc744 \uc81c\uacf5\ud574\uc8fc\uc138\uc694.\u201d<\/p>\n<h3 id=\"b-stylefont-weight-bold-7-b\"><b>\ud504\ub86c\ud504\ud2b8 7: \uac1c\uc778 \ub9de\ucda4\ud615 \uba54\uc2dc\uc9c0\ub97c \ud1b5\ud55c \uace0\uac1d \uc18c\ud1b5<\/b><\/h3>\n<p><a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/state-of-service\/\" target=\"_blank\" rel=\"noopener\">\uc758\uc0ac \uacb0\uc815\uad8c\uc790\uc758 73%\uac00 \uc870\uc9c1\uc5d0\uc11c AI \ucc57\ubd07\uc744 \uc0ac\uc6a9\ud55c\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4.<\/a> AI \ucc57\ubd07\uc740 \uace0\uac1d \ud589\ub3d9 \ud328\ud134\uc744 \ud559\uc2b5\ud558\uc5ec \uc801\uc808\ud55c \ub9c8\ucf00\ud305 \uba54\uc2dc\uc9c0\ub85c \uace0\uac1d\uc744 \ud0c0\uac9f\ud305\ud558\ub3c4\ub85d \ud6c8\ub828\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub807\uac8c \ud0c0\uac9f\ud305\ub41c \uace0\uac1d\uc740 \ub9de\ucda4 \uad11\uace0\uc640 \uc815\ubcf4\ub97c \ubc1b\uac8c \ub418\uc5b4 \ucc38\uc5ec\uc728\uc774 \uc99d\uac00\ud569\ub2c8\ub2e4.<\/p>\n<p><b>\uc5b4\ub5bb\uac8c \ub3c4\uc6c0\uc774 \ub418\ub098\uc694?: <\/b>\ub9de\ucda4\ud615 \uba54\uc2dc\uc9c0\ub294 \uace0\uac1d\uc758 \uad00\uc2ec\uc744 \ub04c\uace0 \ucc38\uc5ec\ub97c \ucd09\uc9c4\ud558\uc5ec \uace0\uac1d \uad00\uacc4\uc640 \ucda9\uc131\ub3c4\ub97c \uac15\ud654\ud569\ub2c8\ub2e4. \ub610\ud55c, \ud2b9\uc815 \uc81c\uc548\uc740 \ud310\ub9e4 \ubc0f \uc804\ud658\uc728 \uc99d\uac00\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><b>\ud504\ub86c\ud504\ud2b8 \uc608\uc2dc: <\/b>\u201c\ud2b9\uc815 \uc0c1\ud669\uc774\ub098 \ub2c8\uc988\ub97c \uac00\uc9c4 \uace0\uac1d\uc744 \ub300\uc0c1\uc73c\ub85c \ud504\ub85c\ubaa8\uc158 \uc774\uba54\uc77c\uc744 \uc791\uc131\ud558\uace0, \uace0\uac1d\uc758 \uac80\uc0c9 \uae30\ub85d\uc5d0 \uae30\ubc18\ud55c \ucd94\ucc9c\ub3c4 \ub0b4\uc6a9\uc5d0 \ud3ec\ud568\uc2dc\ucf1c\uc8fc\uc138\uc694.\u201d<\/p>\n<h3 id=\"b-stylefont-weight-bold-ai-b\"><b>\uc801\uc808\ud55c \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud574 AI \ud504\ub86c\ud504\ud2b8\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \ud65c\uc6a9\ud558\uae30<\/b><\/h3>\n<p>AI \ud504\ub86c\ud504\ud2b8\ub294 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \ub192\uc774\uae30 \uc704\ud55c \uc804\ub7b5\uc801 \ub3c4\uad6c\ub85c \uc810\uc810 \ub354 \uc8fc\ubaa9\ubc1b\uace0 \uc788\uc2b5\ub2c8\ub2e4. AI\ub294 \uace0\uac1d\uc5d0\uac8c \ube60\ub974\uace0 \uc815\ud655\ud55c \uc751\ub2f5\uc744 \uc81c\uacf5\ud558\uba70, \ubc18\ubcf5\uc801\uc778 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud569\ub2c8\ub2e4. \ub610\ud55c, 24\uc2dc\uac04 \uc5f0\uc911\ubb34\ud734 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uace0, \uad00\ub828 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud574 \ub9de\ucda4\ud615 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744\uc81c\uacf5\ud569\ub2c8\ub2e4. Salesforce CRM\uc740 \uc774\ub7ec\ud55c \uae30\ub2a5\uc744 \ubaa8\ub450 \uac16\ucd94\uc5c8\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.salesforce.com\/small-business\/service\/\" target=\"_blank\" rel=\"noopener\">Starter for Service<\/a>\ub97c \ud1b5\ud574 \uc6b4\uc601 \ube44\uc6a9\uc744 \uc808\uac10\ud558\uace0 \uace0\uac1d \ucda9\uc131\ub3c4\uc640 \uc720\uc9c0\uc728\uc744 \uac15\ud654\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc744 \ud655\uc778\ud574\ubcf4\uc138\uc694.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uc911\uc18c\uae30\uc5c5\uc774\ub098 \uc2a4\ud0c0\ud2b8\uc5c5 \ub4f1 \uc18c\uaddc\ubaa8 \uae30\uc5c5\uc774 \ub6f0\uc5b4\ub09c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \uac83\uc740 \ub9ce\uc740 \ub178\ub825\uacfc \uc2dc\uac04\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc AI\ub97c \ud65c\uc6a9\ud558\uba74 \ub354 \uc2e0\uc18d\ud558\uace0 \uc815\ud655\ud558\uac8c \uace0\uac1d\uc744 \uc751\ub300\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. 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