{"id":111,"date":"2025-01-12T20:08:00","date_gmt":"2025-11-12T20:08:03","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=111"},"modified":"2025-11-27T09:47:14","modified_gmt":"2025-11-27T00:47:14","slug":"state-of-the-ai-connected","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/state-of-the-ai-connected\/","title":{"rendered":"AI \uc2dc\ub300\uc758 \uace0\uac1d\uacbd\ud5d8: \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uace0\uac1d \uc911\uc2ec \uae30\uc5c5\uc73c\ub85c\uc11c\uc758 \uc870\uac74"},"content":{"rendered":"

\uae09\ubcc0\ud558\ub294 AI \uc2dc\ub300, \uc774\uc81c AI\ub294 \ub2e8\uc21c\ud788 \uc815\ubcf4\ub97c \uac80\uc0c9\ud558\uac70\ub098 \uc9c8\ubb38\uc5d0 \ub2f5\ud558\ub294 \uc218\uc900\uc744 \ub118\uc5b4 \uc790\uc728\uc801\uc73c\ub85c \ud310\ub2e8\ud558\uace0 \uc778\uac04\ucc98\ub7fc \ud589\ub3d9\ud558\ub294 \uc218\uc900\uae4c\uc9c0 \ubc1c\uc804\ud588\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc AI \uae30\uc220\uc758 \uae09\uc18d\ud55c \ubc1c\uc804\uc740 \ud601\uc2e0\uc758 \uac00\ub2a5\uc131\ub9cc\ud07c\uc774\ub098 \ub2e4\uc591\ud55c \uc6b0\ub824\uc758 \ubaa9\uc18c\ub9ac\ub3c4 \ubd88\ub7ec\uc77c\uc73c\ud0a4\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/h2>\n

\uc774\uc5d0 \uc138\uc77c\uc988\ud3ec\uc2a4\ub294 \uae30\uc5c5\uc758 AI \ud65c\uc6a9\uc774 \uc18c\ube44\uc790 \uc2e0\ub8b0\ub3c4\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5\uacfc \uc131\uacf5\uc801\uc778 AI \ud65c\uc6a9\uc744 \uc704\ud55c \uae30\uc5c5\uc758 \ud575\uc2ec \uacfc\uc81c\ub97c \ubd84\uc11d\ud55c \u2018AI \uc2dc\ub300\uc758 \uace0\uac1d\uacbd\ud5d8 \ud604\ud669 \ubcf4\uace0\uc11c(State of the AI Connected Customer research)\u2019\ub97c \ubc1c\ud45c\ud588\uc2b5\ub2c8\ub2e4. \uc804 \uc138\uacc4 16,500\uc5ec \uba85\uc758 \uc18c\ube44\uc790\uc640 \ube44\uc988\ub2c8\uc2a4 \uad6c\ub9e4\uc790\uc758 \ubaa9\uc18c\ub9ac\ub97c \ub2f4\uc740 \uc774\ubc88 \ubcf4\uace0\uc11c\ub294 AI\uac00 \uac00\uc838\uc628 \ud601\uc2e0\uc801 \ubcc0\ud654\uc640 \ud568\uaed8 \uae30\uc5c5\uc774 \uace0\uac1d\uc758 \uc2e0\ub8b0\ub97c \uc5bb\uace0 \uc720\uc9c0\ud558\uae30 \uc704\ud574 \ud574\uacb0\ud574\uc57c \ud560 \uc8fc\uc694 \uacfc\uc81c\ub4e4\uc744 \ubd84\uc11d\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

1. \uae30\uc5c5 \uc2e0\ub8b0\ub3c4\uc758 \uae09\uaca9\ud55c \ud558\ub77d<\/b><\/h3>\n

\"Thumbnail<\/p>\n

\ucd5c\uadfc \uae30\uc5c5\uc5d0 \ub300\ud55c \uace0\uac1d \uc2e0\ub8b0\ub3c4\uac00 \uae09\uaca9\ud788 \ud558\ub77d\ud55c \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4. \uc751\ub2f5\uc790\uc758 71%\uac00 1\ub144 \uc804\ubcf4\ub2e4 \uae30\uc5c5\uc5d0 \ub300\ud55c \uc2e0\ub8b0\uac00 \uac10\uc18c\ud588\ub2e4\uace0 \ub2f5\ud588\uc73c\uba70, \ud2b9\ud788 \uae30\uc5c5\uc758 \uc724\ub9ac\uc801 AI \ud65c\uc6a9\uc5d0 \ub300\ud55c \uc2e0\ub8b0\ub3c4\ub294 2023\ub144 58%\uc5d0\uc11c 2024\ub144 42%\ub85c \ud06c\uac8c \ud558\ub77d\ud588\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc751\ub2f5\uc790\uc758 61%\ub294 AI \ubc1c\uc804\uc73c\ub85c \uc778\ud574 \uae30\uc5c5\uc758 \uc2e0\ub8b0\ub3c4\uac00 \ub354\uc6b1 \uc911\uc694\ud558\ub2e4\uace0 \ub2f5\ud574 AI \uae30\uc220\uc774 \ubc1c\uc804\ud560\uc218\ub85d \uae30\uc5c5\uc774 \uae30\uc220\uc801 \ud601\uc2e0\uacfc \ud568\uaed8 \uace0\uac1d\uacfc\uc758 \uc2e0\ub8b0 \uad00\uacc4 \uad6c\ucd95\uc5d0 \ub354\uc6b1 \uc8fc\uc758\ub97c \uae30\uc6b8\uc5ec\uc57c \ud568\uc744 \uc2dc\uc0ac\ud569\ub2c8\ub2e4.<\/p>\n

2. \uac1c\uc778\ud654\ub41c \uace0\uac1d \uc11c\ube44\uc2a4 \ud5a5\uc0c1 \uc18d \uae4a\uc5b4\uc9c0\ub294 \ub370\uc774\ud130 \ud65c\uc6a9 \uc6b0\ub824<\/b><\/h3>\n

\"Thumbnail<\/p>\n

\uc2e0\ub8b0\ub3c4\uc758 \uae09\uaca9\ud55c \ud558\ub77d\uc5d0\ub3c4 \ubd88\uad6c\ud558\uace0 \uace0\uac1d \uc11c\ube44\uc2a4 \uce21\uba74\uc5d0\uc11c\ub294 \uae0d\uc815\uc801\uc778 \ubcc0\ud654\uac00 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc774 \uc790\uc2e0\uc744 \uace0\uc720\ud55c \uac1c\uc778\uc73c\ub85c \ub300\uc6b0\ud55c\ub2e4\uace0 \ub290\ub07c\ub294 \uace0\uac1d\uc774 2023\ub144 39%\uc5d0\uc11c 2024\ub144 73%\ub85c \ud06c\uac8c \uc99d\uac00\ud588\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uae30\uc5c5\uc758 \ub370\uc774\ud130 \ud65c\uc6a9\uc774 \uc2e4\uc81c\ub85c \ub3c4\uc6c0\uc774 \ub41c\ub2e4\uace0 \uc0dd\uac01\ud558\ub294 \ube44\uc728\uc740 2022\ub144 60%\uc5d0\uc11c 2024\ub144 49%\ub85c \ud558\ub77d\ud588\uc73c\uba70, 71%\uc758 \uace0\uac1d\uc774 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\uc5d0 \ub354\uc6b1 \ubbfc\uac10\ud574\uc84c\ub2e4\uace0 \uc751\ub2f5\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ub370\uc774\ud130 \ud65c\uc6a9\uacfc \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\uc758 \uade0\ud615\uc744 \ub9de\ucd94\ub294 \uac83\uc774 \uae30\uc5c5\uc758 \uc911\uc694\ud55c \uacfc\uc81c\uc784\uc744 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n

3. AI \ubc1c\uc804\uc5d0 \ub300\ud55c \ub099\uad00\uc801 \uc804\ub9dd<\/b><\/h3>\n

\"Thumbnail<\/p>\n

[\uace0\uac1d\uc774 AI\uac00 \uc778\uac04\uc758 \ub2a5\ub825\uc5d0 \ubd80\ud569\ud558\uae30\ub97c \uae30\ub300\ud558\ub294 \uc2dc\uae30]<\/p>\n

AI\uc758 \uc7a5\uae30 \uc804\ub9dd\uc5d0 \ub300\ud574\uc11c\ub294 \uae0d\uc815\uc801\uc778 \uc758\uacac\uc774 \uc6b0\uc138\ud588\uc2b5\ub2c8\ub2e4. \uc751\ub2f5\uc790\uc758 49%\ub294 \ud5a5\ud6c4 10\ub144 \ub0b4 AI\uac00 \uc778\uac04\uc758 \ub2a5\ub825\uacfc \ube44\uc2b7\ud55c \uc218\uc900\uc73c\ub85c \ubc1c\uc804\ud560 \uac83\uc774\ub77c\uace0 \uc804\ub9dd\ud588\uc2b5\ub2c8\ub2e4. \ud2b9\ud788 \uc8fc\ubaa9\ud560 \ub9cc\ud55c \uc810\uc740 Z\uc138\ub300\uc640 \ubc00\ub808\ub2c8\uc5bc \uc138\ub300\uc5d0\uc11c \uc0ac\ub78c\uc744 \ub300\uc2e0\ud574 \ud589\ub3d9\ud560 \uc218 \uc788\ub294 \ub2a5\ub825\uc744 \uac16\ucd98 \uc790\uc728\ud615 AI \uc5d0\uc774\uc804\ud2b8\uc5d0 \ub300\ud55c \uc218\uc6a9\ub3c4\uac00 \ub192\uac8c \ub098\ud0c0\ub0ac\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ub4e4 \uc911 43%\ub294 AI \uc5d0\uc774\uc804\ud2b8\ub97c \ud1b5\ud574 \uace0\uac1d\uacbd\ud5d8\uc758 \uc218\uc900\uc774 \ud5a5\uc0c1\ub418\uc5c8\ub2e4\uace0 \ud3c9\uac00\ud588\uc73c\uba70, \uc774\ub294 \ubca0\uc774\ube44\ubd80\uba38 \uc138\ub300(32%)\uc640 \ub69c\ub837\ud55c \ucc28\uc774\ub97c \ubcf4\uc600\uc2b5\ub2c8\ub2e4.<\/p>\n

4. AI \uc5d0\uc774\uc804\ud2b8, \ub2e8\uc21c \uc5c5\ubb34\uc5d0\ub294 \ud658\uc601 \uc804\ubb38 \uc601\uc5ed\uc5d0\ub294 \uc2e0\uc911<\/b><\/h3>\n

\"Thumbnail<\/p>\n

[\ub2e4\uc74c \uc791\uc5c5\uc744 \uc218\ud589\ud558\ub294 AI \uc5d0\uc774\uc804\ud2b8\uc758 \ud3b8\uc548\ud568 \uc815\ub3c4]<\/p>\n

\uadf8\ub7ec\ub098 AI \uc5d0\uc774\uc804\ud2b8\uc758 \uc2e4\uc81c \ud65c\uc6a9\uc5d0 \uc788\uc5b4\uc11c\ub294 \uc5c5\ubb34 \ud2b9\uc131\uc5d0 \ub530\ub978 \uc120\ud638\ub3c4 \ucc28\uc774\uac00 \ub69c\ub837\ud588\uc2b5\ub2c8\ub2e4. \uc77c\uc815 \uc608\uc57d(40%)\uc774\ub098 \uac1c\uc778\ud654\ub41c \ucf58\ud150\uce20 \uc81c\uc791(38%) \ub4f1 \ub2e8\uc21c \uc5c5\ubb34\uc5d0\ub294 \uae0d\uc815\uc801\uc774\uc5c8\uc73c\ub098, \uc7ac\uc815\uc801\uc778 \uacb0\uc815(58%)\uc774\ub098 \uc758\ub8cc \uc0c1\ub2f4(44%) \ub4f1 \uc804\ubb38\uc131\uc774 \ud544\uc694\ud55c \uc601\uc5ed\uc5d0\uc11c\ub294 \ubd88\ud3b8\ud568\uc744 \ub290\ub07c\uace0 \uc788\ub2e4\uace0 \uc751\ub2f5\ud55c \ube44\uc728\uc774 \uc0c1\ub300\uc801\uc73c\ub85c \ub192\uc558\uc2b5\ub2c8\ub2e4.<\/p>\n

\ud2b9\ud788 \ube44\uc988\ub2c8\uc2a4 \uad6c\ub9e4\uc790\ub4e4\uc740 \ub2e8\uc21c \ubc18\ubcf5 \uc791\uc5c5\uc774\ub098 \ud6a8\uc728\uc131 \ud5a5\uc0c1\uc744 \uc704\ud55c AI \ud65c\uc6a9\uc5d0 \ub354 \uac1c\ubc29\uc801\uc778 \ud0dc\ub3c4\ub97c \ubcf4\uc600\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc18c\ube44\uc790\uc640 \ube44\uc988\ub2c8\uc2a4 \uad6c\ub9e4\uc790 \ubaa8\ub450 \ubcf5\uc7a1\ud558\uace0 \uc911\uc694\ud55c \uc758\uc0ac\uacb0\uc815\uc774 \ud544\uc694\ud55c \uc791\uc5c5\uc5d0\uc11c\ub294 \uc5ec\uc804\ud788 \uc778\uac04\uc758 \uc804\ubb38\uc131\uc744 \uc120\ud638\ud558\ub294 \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4. \uc774\ub294 AI\uac00 \uc778\uac04\uc758 \uc5c5\ubb34\ub97c \uc644\uc804\ud788 \ub300\uccb4\ud558\ub294 \uac83\uc774 \uc544\ub2cc, \ud568\uaed8 \ubc1c\uc804\ud558\ub294 \ubc29\ud5a5\uc73c\ub85c \ub098\uc544\uac00\uc57c \ud568\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4.<\/p>\n

5. \uace0\uac1d \uc2e0\ub8b0 \ud68c\ubcf5\uc744 \uc704\ud55c \uae30\uc5c5\uc758 AI \ud65c\uc6a9 \uacfc\uc81c<\/b><\/h3>\n

\"Thumbnail<\/p>\n

[AI \uc5d0\uc774\uc804\ud2b8\uc5d0 \ub300\ud55c \uc758\uacac]<\/p>\n

\uae30\uc5c5\uc774 AI \ud65c\uc6a9\uc5d0 \uc788\uc5b4 \uace0\uac1d \uc2e0\ub8b0\ub97c \uc5bb\uae30 \uc704\ud574\uc11c\ub294 \ub2e4\uc74c\uacfc \uac19\uc740 \uc694\uc18c\ub4e4\uc774 \uc911\uc694\ud55c \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4:<\/p>\n

– AI \ud65c\uc6a9\uc758 \ud22c\uba85\uc131 \ud655\ubcf4(42%)<\/p>\n

– \uacb0\uacfc\ubb3c\uc5d0 \ub300\ud55c \uc778\uac04\uc758 \uac80\uc99d(35%)<\/p>\n

– AI \uc0ac\uc6a9\ub7c9\uc5d0 \ub300\ud55c \uc0ac\uc6a9\uc790 \uc81c\uc5b4 \uac15\ud654(32%)<\/p>\n

– \uacb0\uacfc\ubb3c\uc758 \uc124\uba85 \uac00\ub2a5\uc131 \ubcf4\uc7a5(31%)<\/p>\n

\ub610\ud55c \uace0\uac1d\ub4e4\uc740 AI\uc640\uc758 \uc0c1\ud638\uc791\uc6a9\uc5d0\uc11c \ud22c\uba85\uc131\uacfc \ud1b5\uc81c\ub825\uc744 \ud2b9\ud788 \uc911\uc694\ud558\uac8c \uc5ec\uae30\ub294 \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4. \uc751\ub2f5\uc790\uc758 72%\uac00 AI \uc5d0\uc774\uc804\ud2b8\uc640 \ub300\ud654 \uc911\uc784\uc744 \uba85\ud655\ud788 \uc54c\uace0 \uc2f6\uc5b4\ud588\uc73c\uba70, 46%\ub294 \ud544\uc694\uc2dc \uc0ac\ub78c\uacfc \uc5f0\uacb0\ub420 \uc218 \uc788\ub294 \uacbd\ub85c\uac00 \uc788\uc5b4\uc57c \ud55c\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4. \ub610\ud55c 45%\ub294 AI\uc758 \uc758\uc0ac\uacb0\uc815 \uacfc\uc815\uc774 \uba85\ud655\ud788 \uc124\uba85\ub420 \ub54c \ub354 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub2e4\uace0 \uc751\ub2f5\ud574 \ud22c\uba85\ud558\uace0 \uac80\uc99d \uac00\ub2a5\ud55c AI \ud65c\uc6a9\uc774 \uae30\uc5c5 \uc2e0\ub8b0\ub3c4 \ud68c\ubcf5\uc758 \ud575\uc2ec\uc784\uc744 \ubcf4\uc5ec\uc8fc\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc774\ubc88 \uc870\uc0ac\uc5d0 \ub300\ud55c \ubcf4\ub2e4 \uc790\uc138\ud55c \ub0b4\uc6a9\uc740 \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 ‘AI \uc2dc\ub300\uc758 \uace0\uac1d\uacbd\ud5d8 \ud604\ud669 \ubcf4\uace0\uc11c<\/a>\u2019\ub97c \ud1b5\ud574 \ud655\uc778\ud558\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n","protected":false},"excerpt":{"rendered":"

\uae09\ubcc0\ud558\ub294 AI \uc2dc\ub300, \uc774\uc81c AI\ub294 \ub2e8\uc21c\ud788 \uc815\ubcf4\ub97c \uac80\uc0c9\ud558\uac70\ub098 \uc9c8\ubb38\uc5d0 \ub2f5\ud558\ub294 \uc218\uc900\uc744 \ub118\uc5b4 \uc790\uc728\uc801\uc73c\ub85c \ud310\ub2e8\ud558\uace0 \uc778\uac04\ucc98\ub7fc \ud589\ub3d9\ud558\ub294 \uc218\uc900\uae4c\uc9c0 \ubc1c\uc804\ud588\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc AI \uae30\uc220\uc758 \uae09\uc18d\ud55c \ubc1c\uc804\uc740 \ud601\uc2e0\uc758 \uac00\ub2a5\uc131\ub9cc\ud07c\uc774\ub098 \ub2e4\uc591\ud55c \uc6b0\ub824\uc758 \ubaa9\uc18c\ub9ac\ub3c4 \ubd88\ub7ec\uc77c\uc73c\ud0a4\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc5d0 \uc138\uc77c\uc988\ud3ec\uc2a4\ub294 \uae30\uc5c5\uc758…<\/p>\n","protected":false},"author":1,"featured_media":105,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_content_type":[],"blog":[150],"coauthors":[8],"class_list":["post-111","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","blog-leadership"],"yoast_head":"\nAI \uc2dc\ub300\uc758 \uace0\uac1d\uacbd\ud5d8 \ud604\ud669: \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uace0\uac1d \uc911\uc2ec \uae30\uc5c5\uc73c\ub85c\uc11c\uc758 \uc870\uac74- \uc138\uc77c\uc988\ud3ec\uc2a4 - Salesforce<\/title>\n<meta name=\"description\" content=\"AI \uc2dc\ub300, \uace0\uac1d\uc758 \uc2e0\ub8b0\ub97c \uc5bb\ub294 \ubc29\ubc95\uc740 \ubb34\uc5c7\uc77c\uae4c\uc694? \uc804 \uc138\uacc4 1\ub9cc 6\ucc9c \uba85\uc758 \uc18c\ube44\uc790\uc640 \uad6c\ub9e4\uc790\ub97c \ub300\uc0c1\uc73c\ub85c \ud55c 'AI \ucee4\ub125\ud2f0\ub4dc \uace0\uac1d' \ub9ac\ud3ec\ud2b8\ub97c \uacf5\uac1c\ud569\ub2c8\ub2e4. AI \ub3c4\uc785\uc73c\ub85c \ubc8c\uc5b4\uc9c0\ub294 '\uc2e0\ub8b0 \uaca9\ucc28'\ub97c \uc904\uc774\uace0, \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc73c\ub85c \uace0\uac1d \ub85c\uc5f4\ud2f0\ub97c \ub192\uc774\ub294 \uc804\ub7b5\uc744 \ud655\uc778\ud558\uc138\uc694.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/kr\/blog\/state-of-the-ai-connected\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI \uc2dc\ub300\uc758 \uace0\uac1d\uacbd\ud5d8: \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uace0\uac1d \uc911\uc2ec \uae30\uc5c5\uc73c\ub85c\uc11c\uc758 \uc870\uac74\" \/>\n<meta property=\"og:description\" content=\"AI \uc2dc\ub300, \uace0\uac1d\uc758 \uc2e0\ub8b0\ub97c \uc5bb\ub294 \ubc29\ubc95\uc740 \ubb34\uc5c7\uc77c\uae4c\uc694? \uc804 \uc138\uacc4 1\ub9cc 6\ucc9c \uba85\uc758 \uc18c\ube44\uc790\uc640 \uad6c\ub9e4\uc790\ub97c \ub300\uc0c1\uc73c\ub85c \ud55c 'AI \ucee4\ub125\ud2f0\ub4dc \uace0\uac1d' \ub9ac\ud3ec\ud2b8\ub97c \uacf5\uac1c\ud569\ub2c8\ub2e4. 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