{"id":136,"date":"2024-12-19T20:09:00","date_gmt":"2025-11-12T20:09:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=136"},"modified":"2025-11-27T13:08:50","modified_gmt":"2025-11-27T04:08:50","slug":"customer-service-in-telecom","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/customer-service-in-telecom\/","title":{"rendered":"\ud1b5\uc2e0 \uc0b0\uc5c5\uc744 \uc7ac\ud3b8\ud558\ub294 AI \uace0\uac1d \uc11c\ube44\uc2a4 \ud2b8\ub80c\ub4dc"},"content":{"rendered":"<h2 id=\"ai-ai\">AI\ub294 \ub2e4\uc591\ud55c \uc601\uc5ed\uc758 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\uace0 \uc788\uc73c\uba70, \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \ubbf8\ub798\ub97c \uc5f4\uc5b4\uac08 \ud575\uc2ec \uc790\uc6d0\uc785\ub2c8\ub2e4. \uc774\ubc88 \ud3ec\uc2a4\ud305\uc744 \ud1b5\ud574 AI \uae30\uc220 \ubc1c\uc804\uc774 \uc5b4\ub5bb\uac8c \ud1b5\uc2e0\uc5c5\uacc4 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \ud601\uc2e0\ud558\uace0 \uc788\ub294\uc9c0 \uc0b4\ud3b4\ubcf4\uc138\uc694. \uace0\uac1d\uc758 \uc694\uad6c\uc5d0 \uc2e0\uc18d\ud558\uace0 \uc815\ud655\ud558\uac8c \ub300\uc751\ud558\uc5ec \uc774\ud0c8\uc744 \ubc29\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud1b5\uc2e0\uc5c5\uacc4\uc758 \ub370\uc774\ud130\ub97c \ud1b5\ud574 \ube44\uc988\ub2c8\uc2a4\uc758 \ubbf8\ub798\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ubc1c\uacac\ud558\uc138\uc694.<\/h2>\n<p>\uace0\uac1d\uc740 \ube60\ub974\uace0 \uac1c\uc778\ud654\ub41c \uc6d0\ud65c\ud55c \ud1b5\uc2e0 \uc11c\ube44\uc2a4\ub97c \uae30\ub300\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uae30\ub300\uc5d0 \ubd80\uc751\ud558\uc9c0 \ubabb\ud558\uba74 \uc21c\uc2dd\uac04\uc5d0 \ud1b5\uc2e0\uc0ac\ub97c \ubc14\uafc0 \uc704\ud5d8\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud604\uc2e4 \ub54c\ubb38\uc5d0 \ud1b5\uc2e0 \uc0ac\uc5c5\uc790\ub4e4\uc740 \uace0\uac1d \uae30\ub300\uc5d0 \ubd80\uc751\ud558\ub294 \ub3d9\uc2dc\uc5d0 \uc218\uc775\uc131\uc744 \ub192\uc774\uae30 \uc704\ud574 \ub3d9\ubd84\uc11c\uc8fc\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ucd5c\uadfc \uc5c5\uacc4\ub97c \uc911\uc2ec\uc73c\ub85c \ubd84\uc11d\ud55c \uc11c\ube44\uc2a4 \ud2b8\ub80c\ub4dc \ub9ac\ud3ec\ud2b8 6\ubc88\uc9f8 \uc5d0\ub514\uc158\uc5d0\uc11c \uba85\ud655\ud788 \ub4dc\ub7ec\ub09c \ubc14\uc640 \uac19\uc774, AI\ub294 \uc774\ub7ec\ud55c \ud1b5\uc2e0\uc5c5\uacc4 \ubbf8\ub798 \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \ud575\uc2ec\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc11c\ube44\uc2a4 \uc911\ub2e8, \uccad\uad6c \uad00\ub828 \ubb38\uc758, \uc694\uae08\uc81c \uad00\ub9ac \ub4f1 \uc624\ub298\ub0a0\uc758 \uace0\uac1d\uc740 \ud1b5\uc2e0\uc0ac\uac00 \uc790\uc2e0\uc744 \ub2e8\uc21c\ud55c \ubc88\ud638\uac00 \uc544\ub2cc \uc0ac\ub78c\ucc98\ub7fc \ub300\ud574\uc8fc\uae30\ub97c \uae30\ub300\ud569\ub2c8\ub2e4. \uc774\ub294 \ube60\ub978 \ud574\uacb0\ucc45\uc744 \uc81c\uacf5\ud560 \ubfd0\ub9cc \uc544\ub2c8\ub77c \ucc44\ud305\ubd07\uc774\ub4e0 \uc0c1\ub2f4\uc6d0\uc774\ub4e0 \uace0\uac1d\uc774 \uc815\ubcf4\ub97c \ubc18\ubcf5\ud558\uc9c0 \uc54a\ub3c4\ub85d \ubaa8\ub4e0 \uc18c\ud1b5 \ucc44\ub110\uc5d0\uc11c \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud55c\ub2e4\ub294 \ub73b\uc785\ub2c8\ub2e4.<\/p>\n<p>\ud558\uc9c0\ub9cc <a href=\"https:\/\/www.salesforce.com\/communications\/cloud\/\" target=\"_blank\" rel=\"noopener\">\ud1b5\uc2e0 \uc5c5\uacc4\uc5d0\uc11c AI<\/a>\ub294 \uadf8\ub2e4\uc9c0 \ud601\uc2e0\uc801\uc778 \uae30\uc220\uc740 \uc544\ub2d9\ub2c8\ub2e4. \uc774\ubbf8 \uc624\ub798\uc804\ubd80\ud130 \uc0ac\uc6a9\ub410\uc2b5\ub2c8\ub2e4. \ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74 \uac70\uc758 60%\uc758 \ud1b5\uc2e0 \uc11c\ube44\uc2a4 \uc870\uc9c1\uc774 AI\ub97c \uc644\uc804\ud788 \uad6c\ud604\ud588\uc73c\uba70, 77%\ub294 \ub0b4\ub144\uc5d0 \uc774 \uae30\uc220\uc5d0 \ub300\ud55c \ud22c\uc790\ub97c \ub298\ub9b4 \uacc4\ud68d\uc774\ub77c\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4. \ud5a5\ud6c4 \uba87 \ub144\uac04 AI\uac00 \uc5c5\uacc4\ub97c \uacc4\uc18d \ubcc0\ud654\uc2dc\ud0ac \uac83\uc774 \ubd84\uba85\ud574 \ubcf4\uc785\ub2c8\ub2e4. \ud558\uc9c0\ub9cc AI\ub97c \uc5b4\ub5bb\uac8c \ud65c\uc6a9\ud560 \uac83\uc778\uc9c0, \uae30\uc5c5\ub4e4\uc774 \ub370\uc774\ud130 \ud1b5\ud569\uc774\ub77c\ub294 \uc911\uc694\ud55c \ub2e8\uacc4\ub97c \uc5b4\ub290 \uc815\ub3c4 \uac70\ucce4\ub294\uc9c0 \ub4f1 \uc544\uc9c1 \ud574\uacb0\ud574\uc57c \ud560 \uc9c8\ubb38\ub3c4 \ub0a8\uc544 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.salesforce.com\/form\/industries\/communications\/telecom-state-of-service\/?ve=g-recaptcha-response\" target=\"_blank\" rel=\"noopener\">\uc11c\ube44\uc2a4 \uc778\ub354\uc2a4\ud2b8\ub9ac \ub9ac\ud3ec\ud2b8<\/a>, AI\uac00 \ub192\uc544\uc9c0\ub294 \uae30\ub300\uce58\ub97c \ucda9\uc871\ud558\uae30 \uc704\ud574 \ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \ucc3d\ucd9c\ud558\ub294 \ubc29\ubc95, \ub370\uc774\ud130 \ud1b5\ud569\uacfc \uad00\ub828\ub41c \uacfc\uc81c, \uadf8\ub9ac\uace0 \uc790\uc728\uc801\uc774\uace0 \ubaa9\uc801 \ub9de\ucda4\ud615\uc73c\ub85c \uc124\uacc4\ub41c \uc5d0\uc774\uc804\ud2b8\ub97c \uc911\uc2ec\uc73c\ub85c \ud55c \ubbf8\ub798\uc5d0 \ub300\ud55c \uc804\ub9dd\uc744 \uc0b4\ud3b4\ubd05\uc2dc\ub2e4.<\/p>\n<p><b>\ud559\uc2b5 \ub0b4\uc6a9<\/b><\/p>\n<ul>\n<li>\ud1b5\uc2e0 \uc5c5\uacc4\uc5d0\uc11c \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \uae30\ub300\uce58 \uc0c1\uc2b9\uc774 AI \uc194\ub8e8\uc158 \ub3c4\uc785\uc73c\ub85c \uc774\uc5b4\uc9c0\ub294 \uc774\uc720<\/li>\n<li>\uc140\ud504 \uc11c\ube44\uc2a4\uc640 \uc790\uc728 \uc5d0\uc774\uc804\ud2b8\ub97c \ud1b5\ud55c \ub300\uaddc\ubaa8 \uc194\ub8e8\uc158 \uc81c\uacf5<\/li>\n<li>\uc5ec\uc804\ud788 \uc874\uc7ac\ud558\ub294 \ub370\uc774\ud130 \ud1b5\ud569 \uacfc\uc81c<\/li>\n<li>\ud1b5\uc2e0 \uc5c5\uacc4 \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \ubbf8\ub798\ub97c \uc704\ud574 AI\uac00 \uc911\uc694\ud55c \uc774\uc720<\/li>\n<\/ul>\n\n<h3 id=\"b-stylefont-weight-bold-ai-b\"><b>\ud1b5\uc2e0 \uc5c5\uacc4\uc5d0\uc11c \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \uae30\ub300\uce58 \uc0c1\uc2b9\uc774 AI \uc194\ub8e8\uc158 \ub3c4\uc785\uc73c\ub85c \uc774\uc5b4\uc9c0\ub294 \uc774\uc720<\/b><\/h3>\n<p>\ub2e4\uc6b4\ud0c0\uc784\uc774\ub098 \uc11c\ube44\uc2a4 \ubb38\uc81c\ub294 \ud2b9\ud788 \uc5f0\uacb0\uc774 \ub04a\uae30\uac70\ub098 \ub290\ub824\uc9c0\ub294 \uacbd\uc6b0 \uace0\uac1d\uc5d0\uac8c \ud070 \ubd88\ub9cc\uc744 \uc57c\uae30\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc778\ud130\ub137\uc774\ub098 \uc804\ud654\uac00 \uc5f0\uacb0\ub418\uc9c0 \uc54a\ub294 \uc0c1\ud669\uc5d0\uc11c, \uace0\uac1d\uc740 \uc5ec\ub7ec \uc0c1\ub2f4\uc6d0\uc5d0\uac8c \uc5f0\uacb0\ub418\uac70\ub098 \uac19\uc740 \uace0\uac1d \uc815\ubcf4\ub97c \ubc18\ubcf5\ud574\uc11c \ub9d0\ud560 \ud544\uc694 \uc5c6\uc774 \uc989\uac01\uc801\uc778 \ud574\uacb0\uacfc \uc218\uc900 \ub192\uc740 \uac1c\uc778\ud654 \uc11c\ube44\uc2a4\ub97c \uc6d0\ud569\ub2c8\ub2e4. \uace0\uac1d\uc758 88%\uac00 \uc88b\uc740 \uace0\uac1d \uc11c\ube44\uc2a4\ub294 \uc7ac\uad6c\ub9e4 \uac00\ub2a5\uc131\uc744 \ub192\uc778\ub2e4\uace0 \ub2f5\ud560 \uc815\ub3c4\ub85c \ud1b5\uc2e0 \uc5c5\uacc4\uc5d0\uc11c\ub294 \uace0\uac1d \ucda9\uc131\ub3c4\uac00 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uae30\ub300\uce58\ub97c \ucda9\uc871\ud558\uc9c0 \ubabb\ud558\uba74 \uace0\uac1d \uc774\ud0c8\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4.<\/p>\n<p>\ud558\uc9c0\ub9cc \ud1b5\uc2e0 \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uac00 \ud56d\uc0c1 \uc131\uacf5\ud560 \uc218 \uc788\ub294 \uac83\uc740 \uc544\ub2d9\ub2c8\ub2e4. \uc774\ub4e4\uc740 \ub2e4\uc591\ud55c \uc0c1\ud488\uacfc \uc11c\ube44\uc2a4\ub97c \uad00\ub9ac\ud574\uc57c \ud558\uba70, \uc885\uc885 \uace0\uac1d\uc744 \uc644\ubcbd\ud558\uac8c \ud30c\uc545\ud558\uc9c0 \ubabb\ud558\ub294 \ubcf5\uc7a1\ud55c \uc2dc\uc2a4\ud15c\uacfc \ud504\ub85c\uc138\uc2a4\ub85c \uad6c\uc131\ub41c \ud234\ud0b7\uc744 \uc0ac\uc6a9\ud574\uc57c \ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc81c \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\ub294 \uc218\uc775 \ucc3d\ucd9c\uc790\ub85c\uc11c\uc758 \uc5ed\ud560\ub3c4 \uae30\ub300\ub418\uace0 \uc788\uc73c\uba70, \ud1b5\uc2e0 \uc5c5\uacc4 \uc11c\ube44\uc2a4 \uc870\uc9c1\uc758 61%\ub294 \uc62c\ud574 \uc218\uc775\uc5d0 \ub354 \ub9ce\uc740 \uae30\uc5ec\ub97c \ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud604\uc2e4\uc740 \uc544\uc9c1 \uc644\ubcbd\ud558\uac8c \uc2e4\ud604\ub418\uc9c0 \uc54a\uc558\uc2b5\ub2c8\ub2e4. \uc2e4\uc81c\ub85c \ud1b5\uc2e0\uc0ac \uace0\uac1d \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uc758 68%\ub294 \uc5ec\uc804\ud788 \uad00\ub9ac \uc5c5\ubb34\ub098 \ub0b4\ubd80 \ud68c\uc758 \ub4f1 \uace0\uac1d\uacfc \uc9c1\uc811 \ub300\uba74\ud558\uc9c0 \uc54a\ub294 \ud65c\ub3d9\uc5d0 \uc2dc\uac04\uc744 \uc18c\ube44\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc77c\uc0c1\uc801\uc778 \uc218\uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\uba74 \uace0\uac1d \uc11c\ube44\uc2a4 \ud300\uc740 \ub354 \ubcf5\uc7a1\ud558\uace0 \uc758\ubbf8 \uc788\ub294 \uc5c5\ubb34\ub97c \ucc98\ub9ac\ud560 \uc218 \uc788\ub294 \uc5ec\uc720\ub97c \uac16\uac8c \ub429\ub2c8\ub2e4. \ud1b5\uc2e0\uc0ac\ub294 \uc2dc\uc2a4\ud15c\uacfc \ud504\ub85c\uc138\uc2a4\uc758 \ud234\ud0b7\uc744 \ub2e8\uc21c\ud654\ud558\uae30 \uc704\ud574 \ubaa8\ub4e0 \uace0\uac1d \ub370\uc774\ud130\ub97c \ud1b5\ud569\ud558\uc5ec \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uac00 \uc0ac\uc6a9 \ub370\uc774\ud130, \ub124\ud2b8\uc6cc\ud06c \ub370\uc774\ud130, \uccad\uad6c \ub370\uc774\ud130\ub97c \ub2e8\uc77c \ubdf0\ub85c \ud655\uc778\ud558\uace0 \ubb38\uc758\ub97c \ub354 \uc27d\uac8c \ud574\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \ud574\uc57c \ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 AI \uae30\ubc18 \ucc57\ubd07\uacfc \uc140\ud504\uc11c\ube44\uc2a4 \ud3ec\ud138\uc774 \uccad\uad6c \uad00\ub828 \uc9c8\ubb38\uc774\ub098 \uc11c\ube44\uc2a4 \ud65c\uc131\ud654\uc640 \uac19\uc740 \ub2e8\uc21c \ubb38\uc758\ub97c \ucc98\ub9ac\ud55c\ub2e4\uba74 \uace0\uac1d \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\ub294 \uace0\uc720\ud55c \uae30\uc220 \ubb38\uc81c \ud574\uacb0\uc774\ub098 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uad00\ub9ac \ub4f1\uc758 \uace0\ubd80\uac00\uac00\uce58 \uc5c5\ubb34\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c AI\uac00 \uc2e4\uc2dc\uac04\uc73c\ub85c \uace0\uac1d \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud574 \uace0\uac1d\uacfc\uc758 \uc774\uc804 \uc0c1\ud638 \uc791\uc6a9\uc744 \uae30\ubc18\uc73c\ub85c \uc81c\ud488 \ucd94\ucc9c\uc774\ub098 \uc81c\ud488 \uc5c5\uadf8\ub808\uc774\ub4dc\uc640 \uac19\uc740 \uac00\uce58 \uc788\ub294\uc778\uc0ac\uc774\ud2b8\ub97c \uc2e0\uc18d\ud558\uac8c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\ub294 \uace0\uac1d \ubb38\uc758\ub97c \ud574\uacb0\ud558\ub294 \uac83 \uc774\uc678\uc5d0\ub3c4 \uc218\uc775\uc744 \ucc3d\ucd9c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weight-bold-b\"><b>\uc140\ud504\uc11c\ube44\uc2a4\uc640 \uc790\uc728 \uc5d0\uc774\uc804\ud2b8\ub97c \ud1b5\ud55c \ub300\uaddc\ubaa8 \uc194\ub8e8\uc158 \uc81c\uacf5<\/b><\/h3>\n<p>\ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74 \uc140\ud504\uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \uc218\uc694\ub3c4 \uc99d\uac00\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud604\uc7ac \ud1b5\uc2e0 \uc5c5\uacc4\uc5d0\uc11c \ubc1c\uc0dd\ud558\ub294 \uace0\uac1d \ubb38\uc81c\uc758 56%\uac00 \uc628\ub77c\uc778 \ud5ec\ud504\uc13c\ud130\ub098 AI \uae30\ubc18 \ucc57\ubd07\uacfc \uac19\uc740 \ub3c4\uad6c\ub97c \ud1b5\ud574 \ud574\uacb0\ub418\uace0 \uc788\uc8e0. \uadf8\ub7ec\ub098 \uace0\uac1d\uc774 \uac00\uc9c4 \ubb38\uc81c\uac00 \ub108\ubb34 \ub3c5\ud2b9\ud574 \uc790\ub3d9\ud654 \uc2dc\uc2a4\ud15c\uc774 \ucc98\ub9ac\ud558\uae30 \uc5b4\ub835\uac70\ub098, \uc9c0\uce68\uc774 \ub108\ubb34 \ubcf5\uc7a1\ud574 \uace0\uac1d\uc774 \ub530\ub974\uae30 \uc5b4\ub824\uc6b4 \uacbd\uc6b0\uac00 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubb38\uc81c\ub294 \uc5ec\uc804\ud788 \uc140\ud504\uc11c\ube44\uc2a4\ub85c \ud574\uacb0\ud558\uae30\uc5d0\ub294 \uc5b4\ub835\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc758 70%\uac00 \ucc57\ubd07\uc774 \ucc98\ub9ac\ud558\uae30\uc5d0\ub294 \ub108\ubb34\ubcf5\uc7a1\ud55c \ubb38\uc81c\uac00 \uc874\uc7ac\ud55c\ub2e4\uace0 \ub2f5\ud588\uc73c\uba70, \ud1b5\uc2e0\uc0ac\uc758 74%\ub294 \uc140\ud504\uc11c\ube44\uc2a4 \uc790\ub8cc\uac00 \ub54c\ub54c\ub85c \uad6c\uc2dd\uc774\ub77c\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4. AI\ub294 \uae30\uc5c5 \uc9c0\uc2dd \ubca0\uc774\uc2a4\uc5d0 \uae30\ubc18\ud574 \ubcf5\uc7a1\ud55c \ubb38\uc81c\uc5d0 \ub300\ud55c \uc9c0\ub2a5\ud615 \ucd94\ucc9c\uc744 \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uc774\ub7ec\ud55c \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc744 \uc694\uc57d\ud558\uc5ec \uc0c1\ub2f4 \uc911 \uc81c\uae30\ub41c \ubb38\uc81c\ub97c \ubc14\ud0d5\uc73c\ub85c \uc0c8\ub85c\uc6b4 \ucd5c\uc2e0 \uc9c0\uc2dd \ubb38\uc11c\ub97c \uc0dd\uc131\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud55c \uac78\uc74c \ub354 \ub098\uc544\uac04\ub2e4\uba74, \uc790\uc728\uc801\uc774\uace0 \ubaa9\uc801\uc5d0 \ub9de\ub294 <a href=\"https:\/\/www.salesforce.com\/agentforce\/\" target=\"_blank\" rel=\"noopener\">\uc5d0\uc774\uc804\ud2b8<\/a>\ub294 \ud504\ub86c\ud504\ud2b8 \uc911\uc2ec\uc758 \ucc57\ubd07\uc774 \ud560 \uc218 \uc5c6\ub294 \ubc29\uc2dd\uc73c\ub85c \uace0\uac1d\uacfc \uc0c1\ud638 \uc791\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2b8\ub294 \ucc57\ubd07\uc758 \uaddc\uce59 \uae30\ubc18 \ud504\ub86c\ud504\ud2b8 \uc911\uc2ec \uc2dc\ub098\ub9ac\uc624\uc640 \ub2ec\ub9ac \uc790\uc5f0\uc5b4\ub85c \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uace0, \uc0ac\uc6a9\uc790\ub098 \ud658\uacbd \uc785\ub825\uc744 \ubd84\uc11d\ud558\uace0, \uc791\uc5c5\uc744 \uc2dd\ubcc4\ud558\uace0, \uac1c\uc778\ud654\ub41c \ub300\ud654 \ubc29\uc2dd\uc73c\ub85c \uc5ec\ub7ec \ubb38\uc81c\uc5d0 \ub300\ud55c \ud574\uacb0\ucc45\uc744 \ucd94\ub860\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uc5d0\uc774\uc804\ud2b8\ub294 \uc11c\ube44\uc2a4 \uc911\ub2e8\uc5d0 \ub300\ud574 \ubb38\uc758\ud558\ub294 \uace0\uac1d\uc758 \uc804\ud654\ub97c \ubc1b\uace0 \uc989\uc2dc \ubb38\uc81c\ub97c \uc644\ubcbd\ud558\uac8c \ud30c\uc545\ud574 \uace0\uac1d\uc5d0\uac8c \ubb38\uc81c\uac00 \ud574\uacb0\ub420 \uc2dc\uc810\uc744 \uc54c\ub824\uc90d\ub2c8\ub2e4. \ub610\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uc758 \uac1c\uc785 \uc5c6\uc774\ub3c4 \ubb38\uc81c \uc0c1\ud669\uc5d0 \uc801\ud569\ud55c \uae30\uc220\uc790\ub97c \ubc30\uce58\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc720\ud615\uc758 \uc0c1\ud638\uc791\uc6a9\uc5d0\ub294 \uccad\uad6c \ubb38\uc758\uc5d0 \ub300\ud55c \ub2f5\ubcc0\ubd80\ud130 \uace0\uac1d\uc758 \uc11c\ube44\uc2a4 \uc5c5\uadf8\ub808\uc774\ub4dc \uc9c0\uc6d0\uae4c\uc9c0 \ubaa8\ub4e0 \uac83\uc774 \ud3ec\ud568\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weight-bold-b\"><b>\uc5ec\uc804\ud788 \uc874\uc7ac\ud558\ub294 \ub370\uc774\ud130 \ud1b5\ud569 \uacfc\uc81c<\/b><\/h3>\n<p>\ud1b5\uc2e0 \uc5c5\uacc4\uc5d0\uc11c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \ud601\uc2e0\ud560 \uc218 \uc788\ub294 \uc5c4\uccad\ub09c \uc7a0\uc7ac\ub825\uc744 \uc2e4\ud604\ud558\uae30 \uc704\ud574\uc11c\ub294 \ub370\uc774\ud130 \ud1b5\ud569\uc5d0 \ud06c\uac8c \uc758\uc874\ud574\uc57c \ud569\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc774 \ubcf4\uace0\uc11c\ub294 \ub370\uc774\ud130 \ud1b5\ud569\uacfc \uad00\ub828\ud574 \uc544\uc9c1 \ud574\uacb0\ud574\uc57c \ud560 \uacfc\uc81c\uac00 \ub0a8\uc544 \uc788\ub2e4\uace0 \uc9c0\uc801\ud569\ub2c8\ub2e4. \uae30\uc5c5 \ub370\uc774\ud130\uc758 \uc815\ud655\uc131\uc5d0 \ub300\ud574 \uc644\uc804\ud788 \ud655\uc2e0\ud558\ub294 \uc5c5\uacc4 \uc11c\ube44\uc2a4 \uc804\ubb38\uac00\uc758 \ube44\uc911\uc740 40%\ubfd0\uc785\ub2c8\ub2e4.<\/p>\n<p>\ud558\uc9c0\ub9cc \ud1b5\ud569 \ub370\uc774\ud130\uac00 \uc911\uc694\ud558\ub2e4\ub294 \uac83\uc740 \ubd84\uba85\ud569\ub2c8\ub2e4. \uc2e4\uc801\uc774 \uc6b0\uc218\ud55c \ud300\uc740 \uace0\uac1d\uacfc\uc758 \uc0c1\ud638 \uc791\uc6a9\uc744 \uc644\ubcbd\ud558\uac8c \ud30c\uc545\ud558\uace0 \uc788\uc744 \uac00\ub2a5\uc131\uc774 \ub192\uc2b5\ub2c8\ub2e4: 89%\uc758 \uace0\uac1d \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uac00 \uace0\uac1d \uc601\uc5c5 \ub370\uc774\ud130\uc5d0 \uc561\uc138\uc2a4\ud558\uace0, 90%\uc758 \ub2f4\ub2f9\uc790\uac00 \ub9c8\ucf00\ud305 \ub370\uc774\ud130\uc5d0 \uc561\uc138\uc2a4\ud558\uba70, 91%\uac00 \uacfc\uac70 \uc11c\ube44\uc2a4 \uc0c1\ud638 \uc791\uc6a9\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc2e4\uc801\uc774 \uc800\uc870\ud55c \ud300\uc758 \uacbd\uc6b0 \uc774 \uc218\uce58\ub294 \uac01\uac01 76%, 64%, 67%\uc785\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uace0\uac1d \uc11c\ube44\uc2a4 \uc804\ubb38\uac00\uc758 89%\ub294 \ub2e4\ub978 \ud300\uc758 \ub370\uc774\ud130\uc5d0 \ub300\ud55c \uc811\uadfc\uc131\uc774 \ud5a5\uc0c1\ub418\uba74 \uace0\uac1d \uc9c0\uc6d0\uc758 \ud488\uc9c8\ub3c4 \ub354\uc6b1 \ub192\uc544\uc9c8 \uac83\uc774\ub77c\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub192\uc740 \uc131\uacfc\ub97c \ub0b4\ub294 AI \uae30\ubc18 \uace0\uac1d \uc11c\ube44\uc2a4 \ud300\uc740 \uadf8 \ubc14\ud0d5\uc774 \ub418\ub294 \uae30\ubcf8 \ub370\uc774\ud130\uc758 \ud488\uc9c8\uacfc \uc2e0\ub8b0\uc131\uc5d0 \ubc00\uc811\ud558\uac8c \uc5f0\uad00\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \ub370\uc774\ud130\uc758 \uc815\ud655\uc131\uacfc \uc644\uc804\uc131\uc744 \ubcf4\uc7a5\ud558\ub294 \uac83\uc740 \uace0\ud488\uc9c8 \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uae30 \uc704\ud574 \ubc18\ub4dc\uc2dc \ud544\uc694\ud55c \ud22c\uc790\uc785\ub2c8\ub2e4. \ucc98\uc74c\uc5d0 \ub370\uc774\ud130 \uae30\ubc18\uc744 \uad6c\ucd95\ud558\ub294 \uc791\uc5c5\uc740 \ubaa8\ub4e0 AI \ud504\ub85c\uc81d\ud2b8\uc758 \ud544\uc218\uc801\uc778 \uccab \ub2e8\uacc4\uc785\ub2c8\ub2e4.<\/p>\n<h3 id=\"b-stylefont-weight-bold-ai-b\"><b>\ud1b5\uc2e0 \uc5c5\uacc4 \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \ubbf8\ub798\ub97c \uc704\ud574 AI\uac00 \uc911\uc694\ud55c \uc774\uc720<\/b><\/h3>\n<p>\uc774\ub7ec\ud55c \uc870\uc0ac \uacb0\uacfc\ub294 \ub370\uc774\ud130\uc640 AI\uac00 \ud1b5\uc2e0\uc5c5\uacc4\uc758 \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0 \ubbf8\uce58\ub294 \ud601\uc2e0\uc801\uc778 \uc601\ud5a5\uc744 \uac15\uc870\ud569\ub2c8\ub2e4. \uac1c\uc778\ud654\ub97c \ud1b5\ud574 \uace0\uac1d \uc774\ud0c8\uc744 \uc904\uc774\uace0 \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud558\ub824\uba74 \uc774\ub7ec\ud55c \uae30\uc220 \ubc1c\uc804\uc744 \uc801\uadf9\uc801\uc73c\ub85c \ud65c\uc6a9\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ud300\uc758 \uacbd\uc7c1\ub825\uc744 \uc720\uc9c0\ud558\uace0 \uace0\uac1d\uc758 \uc694\uad6c\uc5d0 \uc2e0\uc18d\ud558\uac8c \ub300\uc751\ud558\uc138\uc694. AI\uc5d0 \ub300\ud55c \uc9c0\uc18d\uc801\uc778 \ud22c\uc790, \ud2b9\ud788 \uace0\uac1d \uacbd\ud5d8\uc744 \ub300\uaddc\ubaa8\ub85c \ud55c \ub2e8\uacc4 \ub04c\uc5b4\uc62c\ub9b4 \uc218 \uc788\ub294 \uc790\uc728 \uc5d0\uc774\uc804\ud2b8\uc758 \ubc1c\uc804\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \uc774\ub294 \ud1b5\uc2e0\uc5c5\uacc4 \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \ubbf8\ub798\ub97c \uc5f4\uc5b4\uac08 \ud575\uc2ec \uc694\uc18c\uc785\ub2c8\ub2e4.<\/p>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>AI\ub294 \ub2e4\uc591\ud55c \uc601\uc5ed\uc758 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\uace0 \uc788\uc73c\uba70, \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \ubbf8\ub798\ub97c \uc5f4\uc5b4\uac08 \ud575\uc2ec \uc790\uc6d0\uc785\ub2c8\ub2e4. \uc774\ubc88 \ud3ec\uc2a4\ud305\uc744 \ud1b5\ud574 AI \uae30\uc220 \ubc1c\uc804\uc774 \uc5b4\ub5bb\uac8c \ud1b5\uc2e0\uc5c5\uacc4 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \ud601\uc2e0\ud558\uace0 \uc788\ub294\uc9c0 \uc0b4\ud3b4\ubcf4\uc138\uc694. \uace0\uac1d\uc758 \uc694\uad6c\uc5d0 \uc2e0\uc18d\ud558\uace0 \uc815\ud655\ud558\uac8c \ub300\uc751\ud558\uc5ec \uc774\ud0c8\uc744 \ubc29\uc9c0\ud560&hellip;<\/p>\n","protected":false},"author":1,"featured_media":135,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_content_type":[],"blog":[150],"coauthors":[8],"class_list":["post-136","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","blog-leadership"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\ud1b5\uc2e0 \uc0b0\uc5c5\uc744 \uc7ac\ud3b8\ud558\ub294 AI \uace0\uac1d \uc11c\ube44\uc2a4 \ud2b8\ub80c\ub4dc- \uc138\uc77c\uc988\ud3ec\uc2a4 - Salesforce<\/title>\n<meta name=\"description\" content=\"\uce58\uc5f4\ud55c \ud1b5\uc2e0 \uc2dc\uc7a5, \uace0\uac1d \uc774\ud0c8\uc744 \ub9c9\ub294 \uc11c\ube44\uc2a4 \ud601\uc2e0 \uc804\ub7b5! \uc9c0\uc810, \uc804\ud654, \uc571 \ub4f1 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \ub04a\uae40 \uc5c6\ub294 &#039;\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8&#039;\uc744 \uc81c\uacf5\ud558\ub294 \ubc29\ubc95\uc744 \uc18c\uac1c\ud569\ub2c8\ub2e4. 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