{"id":143,"date":"2024-12-16T20:09:00","date_gmt":"2025-11-12T20:09:11","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=143"},"modified":"2025-11-27T13:01:19","modified_gmt":"2025-11-27T04:01:19","slug":"contact-center-automation-trends","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/contact-center-automation-trends\/","title":{"rendered":"2025\ub144 \uc8fc\ubaa9\ud560 \uace0\uac1d \uc11c\ube44\uc2a4 \uc790\ub3d9\ud654 \ud2b8\ub80c\ub4dc 8\uac00\uc9c0"},"content":{"rendered":"

\uace0\uac1d\uc13c\ud130\uc758 \uc5c5\ubb34 \ubc29\uc2dd\uc774 \uc880 \ub354 \ud6a8\uc728\uc801\uc77c \uc218\ub294 \uc5c6\uc744\uae4c\uc694? \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\ub294 AI \uae30\ubc18 \uace0\uac1d \uc11c\ube44\uc2a4 \uc790\ub3d9\ud654\ub97c \ud65c\uc6a9\ud574\ubcf4\uc138\uc694. \ub354 \uc2e0\uc18d\ud558\uac8c \uace0\uac1d \ub9de\ucda4\ud615 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ubc88 \ud3ec\uc2a4\ud305\uc5d0\uc11c\ub294 \uc790\uc728\ud615 AI \uc5d0\uc774\uc804\ud2b8\ubd80\ud130 \uc74c\uc131 AI\uae4c\uc9c0, \uace0\uac1d\uc13c\ud130\uc758 \uc131\uacfc\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \uc790\ub3d9\ud654 \ud2b8\ub80c\ub4dc 8\uac00\uc9c0\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/h2>\n

\uc624\ub298\ub0a0 \uace0\uac1d\uc740 \ud6a8\uc728\uc801\uc774\uace0 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc6d0\ud558\uba70, \uc2e0\uc18d\ud558\uac8c \ucc98\ub9ac\ud574\uc8fc\uae38 \ubc14\ub78d\ub2c8\ub2e4. \uc2e4\uc81c \uc870\uc0ac\uc5d0 \ub530\ub974\uba74, \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uc758 78%<\/a>\uac00 \uace0\uac1d\ub4e4\uc774 \ub354 \uc11c\ub450\ub974\ub294 \uacbd\ud5a5\uc774 \uc788\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4. \uadf8\ub807\ub2e4\uba74 \uc5b4\ub5bb\uac8c \ud574\uc57c \uc18d\ub3c4\ub97c \ub192\uc774\uba74\uc11c \uc591\uc9c8\uc758 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc744\uae4c\uc694?<\/p>\n

AI<\/a> \uae30\ubc18\uc758 \uace0\uac1d\uc13c\ud130 \uc790\ub3d9\ud654<\/a>\uac00 \uc5ec\uae30\uc11c \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc5ec\ub7ec\ubd84\uc758 \ud300\uc740 \ub354 \ube60\ub974\uace0 \ud6a8\uc728\uc801\uc73c\ub85c \uc5c5\ubb34\ub97c \ucc98\ub9ac\ud558\uba70 \uace0\uac1d\uc5d0\uac8c \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uc11c\ube44\uc2a4 \uc6cc\ud06c\ud50c\ub85c\uc6b0 \uc790\ub3d9\ud654\ubd80\ud130 \uc74c\uc131<\/a>\uc744 \ub514\uc9c0\ud138 \ucc44\ub110\ub85c \ubcc0\ud658\ud558\uae30, \uc790\uc728\ud615 AI \uc11c\ube44\uc2a4 \uc5d0\uc774\uc804\ud2b8 \ub3c4\uc785 \ub4f1\ubaa8\ub4e0 \uac83\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4. AI\ub294 \uc6b0\ub9ac\uc758 \uc5c5\ubb34 \ubc29\uc2dd\uacfc \uace0\uac1d\uc758 \uae30\ub300\ub97c \ubcc0\ud654\uc2dc\ud0a4\uae30 \ub54c\ubb38\uc5d0 \uc2dc\uac04\uc774 \uc9c0\ub0a0\uc218\ub85d \ub354 \uc911\uc694\ud574\uc9c8 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

\uc774\ubbf8 \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0 \ud070 \ubcc0\ud654\ub97c \uc77c\uc73c\ud0a4\uba70, 2025\ub144 \uc774\ud6c4 \ub354 \ud070 \ubcc0\ud654\ub97c \uac00\uc838\uc62c 8\uac00\uc9c0 \uc8fc\uc694 \uace0\uac1d\uc13c\ud130 \uc790\ub3d9\ud654 \ud2b8\ub80c\ub4dc\uc5d0 \ub300\ud574 \uc0b4\ud3b4\ubd05\uc2dc\ub2e4.<\/p>\n

2025\ub144 \uace0\uac1d\uc13c\ud130 \uc790\ub3d9\ud654 \ud2b8\ub80c\ub4dc 8\uac00\uc9c0<\/b><\/h3>\n

AI \uae30\ubc18 \uace0\uac1d \uc11c\ube44\uc2a4 \uc790\ub3d9\ud654<\/a>\ub294 \uc774\ubbf8 \uace0\uac1d\uc13c\ud130\uc758 \ud6a8\uc728\uc131\uacfc \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\uace0 \uc788\uc73c\uba70, \uc55e\uc73c\ub85c\ub3c4 \uace0\uac1d\uc13c\ud130<\/a>\uc758 \uc6b4\uc601 \ubc29\uc2dd\uc744 \uacc4\uc18d\ud574\uc11c \ubcc0\ud654\uc2dc\ud0ac \uac83\uc785\ub2c8\ub2e4. \ud765\ubbf8\ub85c\uc6b4 AI \ud601\uc2e0\uc5d0 \ub300\ud574 \uc544\ub798\uc5d0\uc11c \uc790\uc138\ud788 \uc0b4\ud3b4\ubd05\uc2dc\ub2e4.<\/p>\n

\u00a0<\/p>\n

1. \uc790\uc728\ud615 AI \uc5d0\uc774\uc804\ud2b8<\/b> <\/span> <\/h3>\n

AI \uae30\ubc18 \uc5d0\uc774\uc804\ud2b8\ub294 \uace0\uac1d\uacfc \uc9c1\uc811 \uc18c\ud1b5\ud558\uba70 \uace0\uac1d \uc11c\ube44\uc2a4 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4. \uacfc\uac70\uc758 \uc0ac\uc804 \ud504\ub85c\uadf8\ub798\ubc0d\uc774 \ub41c \uc2dc\ub098\ub9ac\uc624 \uae30\ubc18 \ucc57\ubd07\uacfc\ub294 \ub2ec\ub9ac, Salesforce\uc758 Agentforce<\/a> Service Agent\uc640 \uac19\uc740 \uc790\uc728\ud615 \uc5d0\uc774\uc804\ud2b8<\/a>\ub294 \uace0\uac1d\uc758 \ubb38\uc758\uc5d0 \ub300\ud55c \ub9e5\ub77d\uacfc \uc758\ub3c4\ub97c \ud30c\uc545\ud569\ub2c8\ub2e4. \uc774\ub4e4\uc740 \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP)<\/a>\uc640 \uac19\uc740 \uace0\uae09 AI \uae30\uc220\uc744 \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uc774 \ub9d0\ud55c \ub0b4\uc6a9\uc744 \ubd84\uc11d\ud569\ub2c8\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c, \uc0c1\ud669\uc5d0 \ub9de\ub294 \ub300\ud654 \ubc29\uc2dd\uc73c\ub85c \uc751\ub2f5\ud558\uc5ec \ubb38\uc81c \ud574\uacb0\uc744 \uc704\ud55c \uacc4\ud68d\uc744 \uc81c\uc2dc\ud569\ub2c8\ub2e4. AI \uc5d0\uc774\uc804\ud2b8<\/a>\ub294 \ud300\uc758 \ub3c5\ub9bd\uc801\uc778 \uad6c\uc131\uc6d0\uc73c\ub85c\uc11c \uc5ed\ud560\uc744 \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uc5d0\uac8c \ubb38\uc758\uac00 \uc804\ub2ec\ub418\uae30 \uc804\uc5d0 \ubb38\uc81c\ub97c \ubbf8\ub9ac \ud574\uacb0\ud558\uac70\ub098, \ud544\uc694\ud560 \uacbd\uc6b0 \uace0\uac1d \uc13c\ud130 \ub2f4\ub2f9\uc790\uc5d0\uac8c \ub300\ud654\ub97c \uc6d0\ud65c\ud558\uac8c \ub118\uae38 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc790\uc728\ud615 AI \uc5d0\uc774\uc804\ud2b8\ub294 \uae30\uc220\uc801\uc73c\ub85c \ud070 \ubc1c\uc804\uc744 \uc774\ub8e8\uc5c8\uc73c\uba70, \uc2e4\uc81c\ub85c \ucc57\ubd07\uc744 \ub300\uccb4\ud558\ub294 \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. <\/p>\n

2. \ubcf4\uc870 AI \uc5d0\uc774\uc804\ud2b8<\/b> <\/span> <\/h3>\n

\ubcf4\uc870 AI \uc5d0\uc774\uc804\ud2b8\ub4e4\uc740 \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uc758 \uac1c\uc778 \ube44\uc11c \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uac00 \ud1b5\ud654\ud558\uae30 \uc804, Agentforce\uc640 \uac19\uc740 \ubcf4\uc870 AI \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c \uace0\uac1d\uacfc \uc9c0\uc6d0\ud300 \uac04\uc758 \ucd5c\uadfc \ub300\ud654\ub97c \uc694\uc57d\ud574 \ub2ec\ub77c\uace0 \uc694\uccad\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubcf4\uc870 \uc5d0\uc774\uc804\ud2b8\ub294 \uace0\uac1d\uacfc \ub2e4\ub978 \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\ubfd0\ub9cc \uc544\ub2c8\ub77c, \uace0\uac1d\uacfc \uc790\uc728\ud615 AI \uc5d0\uc774\uc804\ud2b8 \uac04\uc5d0 \ub300\ud654\ub3c4 \ube60\ub974\uac8c \uc694\uc57d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub300\ud654\uac00 \ub05d\ub098\uba74 \ubcf4\uc870 \uc5d0\uc774\uc804\ud2b8\ub294 \uc0ac\uac74\uc5d0 \ub300\ud55c \uc694\uc57d\uc744 \uc81c\uacf5\ud574 \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uc758 \uc2dc\uac04\uc744 \uc808\uc57d\ud558\uc5ec \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \ud5a5\uc0c1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/p>\n

3. \ud5a5\uc0c1\ub41c \uc778\uc0ac\uc774\ud2b8<\/b> <\/span> <\/h3>\n

AI\ub294 \uad00\ub9ac\uc790\uac00 \uace0\uac1d\uc13c\ud130\ub97c \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0 \uad00\ub9ac\ud558\ub294 \ubc29\uc2dd\uc744 \ubc14\uafb8\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uace0\uac1d \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\ub098 AI \uc5d0\uc774\uc804\ud2b8\uac00 \uace0\uac1d\uacfc \ub300\ud654 \uc911\uc77c \ub54c, \uad00\ub9ac\uc790\ub294 AI\uac00 \uc0dd\uc131\ud55c \uc694\uc57d\uc744 \ud1b5\ud574 \ub3c4\uc6c0\uc744 \uc8fc\uae30 \uc804 \uc0c1\ud669\uc744 \ube60\ub974\uac8c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \uace0\uac1d\uc13c\ud130 \uad00\ub9ac\uc790\ub294 Agentforce\uc5d0\uac8c \uace0\uac1d\uc13c\ud130 \ubd84\uc11d<\/a>\uc744 \uc694\uccad\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub4e4\uc740 \u201c\uc624\ub298 \uace0\uac1d\uc13c\ud130\uc758 \uc2e4\uc801\uc740 \uc5b4\ub5a4\uac00\uc694?”\uc640 \uac19\uc740 \uc9c1\uc811\uc801\uc778 \uc9c8\ubb38\uc5d0 \ub300\ud55c \ub2f5\ubcc0\uc744 \ube60\ub974\uac8c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub354\ubd88\uc5b4 \u201c\uc9c0\uae08 \uba87 \uba85\uc758 \uace0\uac1d\uc774 \ud1b5\ud654 \uc911\uc778\uac00\uc694? \ud3c9\uade0 \ub300\uae30 \uc2dc\uac04\uc740 \uc5bc\ub9c8\uc778\uac00\uc694? \ud604\uc7ac \ucc44\ub110 \ubbf9\uc2a4\ub294 \uc5b4\ub5bb\uac8c \ub418\ub098\uc694?”\uc640 \uac19\uc740 \uc9c8\ubb38\uc5d0 \ub300\ud55c \ub2f5\uc744 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Agentforce\ub294 \ub370\uc774\ud130\ub97c \ube60\ub974\uac8c \uc2a4\uce94\ud558\uc5ec \uad00\ub828 \ud1b5\uacc4\ub97c \uc81c\uacf5\ud574 \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \uc9c8\uc744 \ub192\uc785\ub2c8\ub2e4. <\/p>\n

4. \uace0\uac1d \ud53c\ub4dc\ubc31 \uad00\ub9ac<\/b> <\/span> <\/h3>\n

\uace0\uac1d \ud53c\ub4dc\ubc31<\/a>\uc740 \uc81c\ud488, \uc11c\ube44\uc2a4 \ubc0f \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\ub294 \ub370 \ud544\uc218\uc801\uc785\ub2c8\ub2e4. AI\ub294 \uc5ec\ub7ec \ucc44\ub110\uacfc \uc124\ubb38\uc870\uc0ac\uc5d0\uc11c \uace0\uac1d \ud53c\ub4dc\ubc31\uc744 \uc218\uc9d1\ud558\uace0 \ubd84\uc11d\ud558\ub294 \ubc88\uac70\ub85c\uc6b4 \uacfc\uc815\uc744 \uc790\ub3d9\ud654\ud569\ub2c8\ub2e4.<\/p>\n

Salesforce Feedback Management<\/a>\ub97c \uc0ac\uc6a9\ud558\uba74 AI \uc124\ubb38\uc870\uc0ac \uc0dd\uc131 \ubc0f \ubc88\uc5ed\uc744 \ud1b5\ud574 \ubaa9\ud45c\uc640 \ub300\uc0c1\uc5d0 \ub9de\ub294 \uc124\ubb38\uc744 \uc27d\uac8c \ub9cc\ub4e4\uace0 \ubc88\uc5ed\ud558\uc5ec \uc2dc\uac04\uc744 \uc808\uc57d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Salesforce\uc758 Customer Experience Intelligence<\/a>\ub294 \uc11c\ube44\uc2a4 \uc0c1\ud638 \uc791\uc6a9\uacfc \ud53c\ub4dc\ubc31 \uc124\ubb38\uc744 \ubd84\uc11d\ud558\uc5ec \uace0\uac1d\uc758 \uac10\uc815\uc744 \ud30c\uc545\ud569\ub2c8\ub2e4. \uc5b4\ub5a4 \uc8fc\uc81c, \uc81c\ud488, \uc11c\ube44\uc2a4 \ubb38\uc81c \ub610\ub294 \ud300\uc6d0\uc774 \uace0\uac1d\uc758 \uac10\uc815\uc5d0 \uae0d\uc815\uc801\uc774\uac70\ub098 \ubd80\uc815\uc801\uc778 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294\uc9c0\ub97c \ube60\ub974\uac8c \uc774\ud574\ud560 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc640\uc90d\ub2c8\ub2e4. Agentforce\ub294 \uace0\uac1d, \uc8fc\uc81c, \ucc44\ub110\ubcc4\ub85c \uac10\uc815 \ub370\uc774\ud130\ub97c \uc2e0\uc18d\ud558\uac8c \uc694\uc57d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \uacfc\uac70 \uc0ac\ub840\ub97c \uae30\ubc18\uc73c\ub85c \uace0\uac1d \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\ub97c \uc704\ud55c \uc751\ub2f5 \ucd08\uc548\uc744 \uc791\uc131\ud574 \ud300\uc774 \ud53c\ub4dc\ubc31\uc5d0 \ucd5c\ub300\ud55c \ube68\ub9ac \ub300\uc751\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n

\uace0\uac1d\uc758 \ubd80\uc815\uc801\uc778 \uac10\uc815\uc774 \uac1c\uc120\ub41c \uc0ac\ub840\uc5d0 \ub300\ud574 \uc6b0\uc120\uc21c\uc704\ub97c \uc9c0\uc815\ud558\uc5ec \uace0\uac1d \uc774\ud0c8\uc744 \ubc29\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \uace0\uac1d \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\ub294 \ucf58\uc194\uc5d0\uc11c \uace0\uac1d\uc758 \uacfc\uac70 \uac10\uc815 \uc815\ubcf4\ub97c \ud655\uc778\ud558\uace0, AI\uac00 \uc0dd\uc131\ud55c \uace0\uac1d\uc758 \ucd5c\uadfc \ud53c\ub4dc\ubc31 \uc124\ubb38 \uc694\uc57d\uc744 \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ud604\uc7ac \uc0c1\ud638\uc791\uc6a9\uc744 \ub9e5\ub77d\uc5d0 \ub9de\uac8c \uc774\ud574\ud558\uace0 \uace0\uac1d\ubcc4 \ub9de\ucda4\ud615 \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

5. \uc74c\uc131 AI<\/b> <\/span> <\/h3>\n

\uace0\uac1d \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\ub294 AI\ub97c \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d \ub9de\ucda4\ud615 \uc804\ud654 \ud1b5\ud654\ub97c \uc81c\uacf5\ud558\uace0, \ub354 \ud6a8\uc728\uc801\uc73c\ub85c \uc77c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Salesforce \ud50c\ub7ab\ud3fc\uc5d0 \uc74c\uc131\uc744 \ud1b5\ud569\ud558\uc5ec \ub514\uc9c0\ud138 \ucc44\ub110\ub85c \ub9cc\ub4e4\uba74 \uc2e4\uc2dc\uac04 \ud1b5\ud654 \ub179\ucde8\uac00 \uac00\ub2a5\ud574\uc9d1\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc13c\ud130\ub294 \ud1b5\ud654 \ub0b4\uc6a9\uc744 \uba54\ubaa8\ud558\uc9c0 \uc54a\uace0 \uace0\uac1d\uc5d0\uac8c \ub354 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \ub2e4\ub978 \ucc44\ub110\uacfc \ub9c8\ucc2c\uac00\uc9c0\ub85c Agentforce\ub97c \ud1b5\ud574 \ud1b5\ud654 \ud6c4 \ub300\ud654 \uc694\uc57d \uc0dd\uc131\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4. \uc804\ud654\uac00 \uad6c\uc2dd \uace0\uac1d \uc11c\ube44\uc2a4 \ucc44\ub110\uc77c \uc218 \uc788\uc9c0\ub9cc, \uc5ec\uc804\ud788 \uac00\uc7a5 \uc778\uae30 \uc788\ub294 \ucc44\ub110\uc778 \ub9cc\ud07c<\/a>, AI\ub294 \uc55e\uc73c\ub85c\ub3c4 \uace0\uac1d\uc13c\ud130\uc758 \ud1b5\ud654 \uc751\ub300 \ubc29\uc2dd\uc744 \ud06c\uac8c \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/p>\n

6. \uc9c0\uc2dd \uad00\ub9ac<\/b> <\/span> <\/h3>\n

\uc9c0\uc2dd \uae30\ubc18 \ubb38\uc11c<\/a>\ub294 \uc624\ub7ab\ub3d9\uc548 \uc9c0\uc6d0\ud300\uacfc \uace0\uac1d \ubaa8\ub450\uc5d0\uac8c \uc911\uc694\ud55c \ub3c4\uad6c\ub85c \uc0ac\uc6a9\ub410\uc2b5\ub2c8\ub2e4. \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\ub294 \uc774\ub97c \ud1b5\ud574 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uace0, \uace0\uac1d\uc740 \uc140\ud504\uc11c\ube44\uc2a4 \uc0ac\uc774\ud2b8\uc5d0\uc11c \uc815\ubcf4\ub97c \ucc3e\uc544\ubcfc \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. AI\uac00 \ub4f1\uc7a5\ud558\uba74\uc11c \uc9c0\uc2dd \ubb38\uc11c\ub294 \uc774\uc81c AI\ub97c \ud6c8\ub828\uc2dc\ud0a4\ub294 \ub370\uc5d0\ub3c4 \uae30\uc5ec\ud558\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. AI \ubaa8\ub378\uc744 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc815\ubcf4 \ucd9c\ucc98\uc778 \uc9c0\uc2dd \uae30\ubc18 \ubb38\uc11c\uc640 \uc5f0\uacb0\ud568\uc73c\ub85c\uc368, AI\uac00 \uc0dd\uc131\ud558\ub294 \ucf58\ud150\uce20\ub97c \ub354 \uc815\ud655\ud558\uace0 \uc870\uc9c1\uc5d0 \ub9de\uac8c \uad6c\uccb4\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ud504\ub85c\uc138\uc2a4\ub97c AI \uadf8\ub77c\uc6b4\ub529<\/a>\uc774\ub77c\uace0 \ud569\ub2c8\ub2e4.<\/p>\n

\uace0\uac1d\uc758 \ubaa8\ub4e0 \uc9c8\ubb38\uc5d0 \ub2f5\ud558\ub824\uba74 \uc870\uc9c1 \uc804\ubc18\uc5d0\uc11c \uc5bb\uc740 \uc9c0\uc2dd\uc744 \ud1b5\ud569\ud574\uc57c \ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, Google Drive\uc5d0 PDF \ud615\uc2dd\uc73c\ub85c \ubb38\uc11c\ud654\ub41c \uc9c0\uc6d0 \uc808\ucc28, Confluence\uc5d0 \uc788\ub294 \uc81c\ud488 \uc124\uba85\uc11c, \uadf8\ub9ac\uace0 \uc6f9\uc0ac\uc774\ud2b8\uc5d0 \uc788\ub294 \uc8fc\uc694 \uc815\ubcf4\uac00 \uc788\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud1b5\ud569 \uc9c0\uc2dd<\/a>\uc744 \ud1b5\ud574 \uc774 \ubaa8\ub4e0 \uc815\ubcf4\ub97c Salesforce<\/a>\uc5d0\uc11c \uc218\uc9d1\ud558\uc5ec \uc0dd\uc131\ud615 AI \uadfc\uac70\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c, Agentforce\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc0c8\ub85c\uc6b4 \uc9c0\uc2dd \ubb38\uc11c\uc758 \ucd08\uc548\uc744 \uc791\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubb3c\ub860, AI\uac00 \uc0dd\uc131\ud55c \uae30\uc0ac\ub294 \ud56d\uc0c1 \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uac00 \uac80\ud1a0\ud558\uace0 \uc218\uc815\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

7. \uc634\ub2c8\ucc44\ub110 \ub77c\uc6b0\ud305<\/b> <\/span> <\/h3>\n

\uace0\uac1d\uc740 \uc804\ud654, SMS, WhatsApp<\/a> \ub4f1 \uc790\uc2e0\uc774 \uc120\ud638\ud558\ub294 \uacf3\uc5d0\uc11c \uc11c\ube44\uc2a4 \ubc1b\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4. Service Cloud\uc758 \uc634\ub2c8\ucc44\ub110 \ub77c\uc6b0\ud305<\/a> \uae30\ub2a5\uc740 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \ub4e4\uc5b4\uc624\ub294 \ucf00\uc774\uc2a4\ub97c \uae30\uc220, \uac00\uc6a9\uc131, \uc6a9\ub7c9\uc5d0 \ub530\ub77c \uc801\ud569\ud55c \ub2f4\ub2f9\uc790\uc5d0\uac8c \uc790\ub3d9\uc73c\ub85c \ubc30\ubd84\ud560 \uc218 \uc788\uac8c \ud574\uc90d\ub2c8\ub2e4. Salesforce \uace0\uac1d \uc11c\ube44\uc2a4 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4<\/a>\ub97c \uc0ac\uc6a9\ud558\uba74, \uace0\uac1d\uc774 \uc5b4\ub5a4 \ucc44\ub110\uc744 \uc120\ud0dd\ud558\ub4e0 \ud300\uc740 \ud544\uc694\ud55c \ubaa8\ub4e0 \uc815\ubcf4\ub97c \uac16\ucd94\uac8c \ub429\ub2c8\ub2e4. <\/p>\n

8. \uc790\ub3d9\ud654\ub41c \uc11c\ube44\uc2a4 \uc6cc\ud06c\ud50c\ub85c\uc6b0<\/b> <\/span> <\/h3>\n

\uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uac00 \ud558\ub8e8\uc885\uc77c \ubc18\ubcf5\uc801\uc778 \uc218\uc791\uc5c5\uc744 \ud558\uace0 \uc788\ub2e4\uba74, \uc11c\ube44\uc2a4 \uc6cc\ud06c\ud50c\ub85c\uc6b0<\/a>\ub97c \ud1b5\ud574 \uc774\ub97c \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4! \uc218\ub9ce\uc740 \uace0\uac1d \uc11c\ube44\uc2a4 \ud504\ub85c\uc138\uc2a4\ub97c \uace0\uac1d \uc11c\ube44\uc2a4 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \ud1b5\ud574 \uc790\ub3d9\ud654<\/a>\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uc0ac\uc6a9\ud558\uc5ec \uac04\ub2e8\ud55c \uc791\uc5c5\uacfc \ubcf5\uc7a1\ud55c \uc791\uc5c5\uc744 \ubaa8\ub450 \uc790\ub3d9\ud654\ud574\ubcf4\uc138\uc694. \uc218\uc791\uc5c5 \ub2e8\uacc4\ub97c \uc5c6\uc560\uba74 \uc2dc\uac04\uc774 \uc808\uc57d\ub418\uace0 \uc0dd\uc0b0\uc131\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ubcf4\ub2e4 \ub354 \uc88b\uc740 \uac8c \uc788\uc744\uae4c\uc694? <\/p>\n

\uace0\uac1d\uc13c\ud130 \uc790\ub3d9\ud654\ub97c \uc900\ube44\ud558\ub294 \ubc29\ubc95<\/b> <\/span> <\/h3>\n

\uace0\uac1d\uc13c\ud130 \uc790\ub3d9\ud654\ub97c \uc2dc\uc791\ud558\ub824\uba74 \uae30\ubc18\uc744 \ub2e4\uc9c0\uae30 \uc704\ud574 \ud574\uc57c \ud560 \uba87 \uac00\uc9c0 \uc791\uc5c5\uc774 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

1. \ub514\uc9c0\ud138 \uc804\ub7b5\uc744 \uac1c\ubc1c\ud558\uc138\uc694. <\/b>\ud604\uc7ac \uc81c\uacf5\ud558\ub294 \ucc44\ub110\uc740 \ubb34\uc5c7\uc774\uba70 \uc774\uc5d0 \ub300\ud574 \uace0\uac1d\uc774 \uc5b4\ub5bb\uac8c \ub290\ub07c\uace0 \uc788\ub098\uc694? \ub354 \ub9ce\uc740 \ucc44\ub110 \ub610\ub294 \ub2e4\ub978 \ucc44\ub110\uc744 \uc81c\uacf5\ud558\uba74 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub3c4\uc6c0\uc774 \ub420\uae4c\uc694? \uace0\uac1d\uc774 \uc0ac\uc9c4\uacfc \uac19\uc740 \uc2dc\uac01\uc801 \ub370\uc774\ud130\ub97c \uacf5\uc720\ud560 \uc218 \uc788\uae30\ub97c \uc6d0\ud558\uc2dc\ub098\uc694? \uace0\uac1d\uc774 \ub300\ud654\ub97c \uc2dc\uc791\ud558\uace0 \ub098\uc911\uc5d0 \ub2e4\uc2dc \ub3cc\uc544\uc62c \uc218 \uc788\ub294 \ube44\ub3d9\uae30 \uba54\uc2dc\uc9d5\uc744 \uc81c\uacf5\ud558\uae38 \uc6d0\ud558\uc2dc\ub098\uc694? \ub610\ud55c, \uc74c\uc131 \ucc44\ub110\uc5d0\uc11c \uc2e4\uc2dc\uac04 \uc804\uc0ac\uac00 \uac00\ub2a5\ud558\uc5ec \ub370\uc774\ud130\ub97c \ucc98\ub9ac\ud558\uace0 AI\ub97c \ud65c\uc6a9\ud560 \uc218 \uc788\ub098\uc694? \uc77c\ubc18\uc801\uc73c\ub85c \ub514\uc9c0\ud138 \uace0\uac1d \uc11c\ube44\uc2a4 \ucc44\ub110<\/a>\uc740 \ub9e4\uc6b0 \uc720\uc6a9\ud569\ub2c8\ub2e4. \uc870\uc0ac\uc5d0 \ub530\ub974\uba74 \uace0\uac1d\uc758 53%<\/a>\uac00 \ub514\uc9c0\ud138 \ubc29\uc2dd\uc73c\ub85c \uc18c\ud1b5\ud558\ub294 \uac83\uc744 \uc120\ud638\ud55c\ub2e4\uace0 \ud569\ub2c8\ub2e4. \ub610\ud55c, \ub514\uc9c0\ud138 \uc11c\ube44\uc2a4\ub294 \ub9ce\uc740 \uace0\uac1d \uc13c\ud130 \uc790\ub3d9\ud654\ub97c \uc704\ud55c \ud544\uc218 \uc694\uc18c\uc785\ub2c8\ub2e4.<\/p>\n

2. \uc140\ud504\uc11c\ube44\uc2a4 \uae30\ub2a5\uc744 \ub9c8\ub828\ud558\uc138\uc694. <\/b>\uc870\uc0ac\uc5d0 \ub530\ub974\uba74 \uace0\uac1d\uc758 61%<\/a>\uac00 \uac04\ub2e8\ud55c \ubb38\uc81c\uc5d0 \ub300\ud574\uc11c\ub294 \uc140\ud504\uc11c\ube44\uc2a4\ub97c \uc774\uc6a9\ud558\uace0 \uc2f6\uc5b4\ud558\ub294 \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4. \ub3c4\uc6c0\ub9d0 \uc13c\ud130(\uc9c0\uc2dd\ucc3d\uace0), \uace0\uac1d \ud3ec\ud138, \uace0\uac1d \ucee4\ubba4\ub2c8\ud2f0\uc640 \uac19\uc740 \uc140\ud504\uc11c\ube44\uc2a4 \ucc44\ub110<\/a>\uc740 \uc774\ub7ec\ud55c \uc694\uad6c\ub97c \ucda9\uc871\uc2dc\ucf1c \uc90d\ub2c8\ub2e4. \uc140\ud504\uc11c\ube44\uc2a4 \ucc44\ub110\uc740 \ub2e8\uc21c\ud55c \ucf00\uc774\uc2a4\ub97c \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uc5d0\uac8c\uc11c \ubd84\ub9ac\ud558\uc5ec, \ub2f4\ub2f9\uc790\ub4e4\uc774 \ub354 \ubcf5\uc7a1\ud55c \uc5c5\ubb34\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \ub610\ud55c, \uc704\uc5d0\uc11c \uc124\uba85\ud55c \ub300\ub85c \uc790\ub3d9\ud654\ub97c \uc704\ud574\uc11c\ub3c4 \ud544\uc218\uc801\uc774\uba70, \ud2b9\ud788 \uc9c0\uc2dd \ucc3d\uace0\ub294 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n

3. \uc9c0\uc2dd \ucc3d\uace0\ub97c \uc815\ub9ac\ud558\uc138\uc694. <\/b>\uc774\ubbf8 \uc9c0\uc2dd \ucc3d\uace0\uac00 \ub9c8\ub828\ub418\uc5b4 \uc788\ub098\uc694? \uadf8\ub807\ub2e4\uba74 \uc9c0\uc2dd \ubb38\uc11c\ub97c \uc815\ub9ac\ud560 \ud544\uc694\uac00 \uc788\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc2dc\uac04\uc744 \ub0b4\uc5b4 \uc911\ubcf5\ub418\ub294 \ubb38\uc11c\ub97c \uc815\ub9ac\ud558\uace0 \ud544\uc694\ud55c \ubb38\uc11c\ub97c \uc5c5\ub370\uc774\ud2b8\ud558\uc138\uc694. \uc774\ub294 \ub9ce\uc740 \uace0\uac1d\uc13c\ud130 \uc790\ub3d9\ud654\uc5d0\uc11c \uc9c0\uc2dd \ucc3d\uace0\uac00 \ud575\uc2ec\uc801\uc778 \uc5ed\ud560\uc744 \ud558\ub3c4\ub85d \ud558\uae30 \uc704\ud55c \uccab \ubc88\uc9f8 \ub2e8\uacc4\uc785\ub2c8\ub2e4.<\/p>\n

\uace0\uac1d\uc13c\ud130 \uc790\ub3d9\ud654\ub294 \ud6a8\uc728\uc131\uacfc \uc0dd\uc0b0\uc131\uc744 \ub192\uc774\uace0 \ube44\uc6a9\uc744 \uc808\uac10\ud560 \uc218 \uc788\ub294 \uae30\ud68c\uc785\ub2c8\ub2e4. \uc9c0\uae08 \ubc14\ub85c \uc2dc\uc791\ud574 \ubcf4\ub294 \uac83\uc740 \uc5b4\ub5a8\uae4c\uc694?<\/p>\n","protected":false},"excerpt":{"rendered":"

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