{"id":1794,"date":"2025-12-21T18:19:21","date_gmt":"2025-12-21T09:19:21","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=1794"},"modified":"2026-01-18T19:36:34","modified_gmt":"2026-01-18T10:36:34","slug":"salesforce-vs-servicenow","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/salesforce-vs-servicenow\/","title":{"rendered":"\uace0\uac1d \uc11c\ube44\uc2a4 \uad00\ub9ac(CSM)\ub97c \uc704\ud574 ServiceNow\uac00 \uc544\ub2cc, Salesforce\ub97c \uc120\ud0dd\ud55c \uc774\uc720"},"content":{"rendered":"\n<section class=\"key-takeaways wp-block-salesforce-blog-key-takeaways\" aria-label=\"Key Takeaways\">\n\t<div class=\"wp-block-salesforce-blog-key-takeaways__inner\">\n\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__header\">\n\t\t\t<div class=\"wp-block-salesforce-blog-key-takeaways__title\">\n\t\t\t\t<h2 class=\"wp-block-salesforce-blog-key-takeaways__title-text\">\n\t\t\t\t\tKey Takeaways\t\t\t\t<\/h2>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<button \n\t\t\tid=\"wp-block-salesforce-blog-key-takeaways-button\"\n\t\t\tclass=\"wp-block-salesforce-blog-key-takeaways__button\"\n\t\t\taria-controls=\"wp-block-salesforce-blog-key-takeaways-content\"\n\t\t\taria-expanded=\"false\"\n\t\t\taria-label=\"\n\t\t\tToggle Key Takeaways content\t\t\t\"\n\t\t>\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" fill=\"none\" viewBox=\"0 0 22 22\" aria-hidden=\"true\"><path fill=\"url(#a)\" d=\"M17.401 6.445a1.525 1.525 0 0 1 2.153 0 1.517 1.517 0 0 1 0 2.149l-7.977 7.961a1.526 1.526 0 0 1-2.154 0L1.446 8.594a1.517 1.517 0 0 1 0-2.149 1.524 1.524 0 0 1 2.153 0l6.9 6.886z\" \/><defs><linearGradient id=\"a\" x2=\"10.5\" y2=\"17\" gradientUnits=\"userSpaceOnUse\"><stop stop-color=\"#BA01FF\" \/><stop offset=\"1\" stop-color=\"#0250D9\" \/><\/linearGradient><\/defs><\/svg>\n\t\t<\/button>\n\n\t\t\t\t\t<div id=\"wp-block-salesforce-blog-key-takeaways-content\" class=\"wp-block-salesforce-blog-key-takeaways__content\" aria-hidden=\"true\">\n\t\t\t\t\n\n<ul class=\"wp-block-list\">\n<li><strong>\uc811\uadfc \ubc29\uc2dd\uc758 \ucc28\uc774<\/strong>: ServiceNow\ub294 \uc8fc\ub85c IT \uc6cc\ud06c\ud50c\ub85c\uc6b0\uc640 &#8216;\ud2f0\ucf13&#8217; \ucc98\ub9ac\uc5d0 \uc9d1\uc911\ud558\ub294 \ubc18\uba74, Salesforce\ub294 \uace0\uac1d \ub370\uc774\ud130\uc640 \ubaa8\ub4e0 \uc811\uc810\uc744 \ud1b5\ud569\ud558\uc5ec &#8216;\uc0ac\ub78c(\uace0\uac1d)&#8217; \uc911\uc2ec\uc758 \uad00\uacc4 \uad00\ub9ac\uc5d0 \ucd5c\uc801\ud654\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\ub370\uc774\ud130 \ud1b5\ud569 \uc5ed\ub7c9<\/strong>: \ubc31\uc624\ud53c\uc2a4 \uc911\uc2ec\uc758 ServiceNow\ub294 \ud504\ub860\ud2b8\uc624\ud53c\uc2a4(\uc601\uc5c5, \ub9c8\ucf00\ud305)\uc640 \ub2e8\uc808\ub420 \uc704\ud5d8\uc774 \uc788\uc9c0\ub9cc, Salesforce\ub294 &#8216;Customer 360&#8217;\uc744 \ud1b5\ud574 \uc870\uc9c1 \uc804\uccb4\uac00 \ub3d9\uc77c\ud55c \uace0\uac1d \ub370\uc774\ud130\ub97c \uacf5\uc720\ud558\uba70 \ub04a\uae40 \uc5c6\ub294 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/li>\n\n\n\n<li><strong>\ube44\uc988\ub2c8\uc2a4 \uac00\uce58<\/strong>: \uacb0\uacfc\uc801\uc73c\ub85c \uae30\uc5c5\uc740 \ub2e8\uc21c\ud55c \ub0b4\ubd80 \ud504\ub85c\uc138\uc2a4 \uad00\ub9ac\ub97c \ub118\uc5b4, Salesforce\uc758 \ud1b5\ud569 \ud50c\ub7ab\ud3fc\uacfc AI\ub97c \ud65c\uc6a9\ud574 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ud68d\uae30\uc801\uc73c\ub85c \ub192\uc774\uace0 \uc2e4\uc9c8\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\uc744 \uc774\ub04c\uc5b4\ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<footer class=\"wp-block-salesforce-blog-key-takeaways__footer\">\n\t\t\t\t\tThis summary was created with AI and reviewed by an editor.\t\t\t\t<\/footer>\n\t\t\t\t\t\t<\/div>\n<\/section>\n\n\n\n<p>\uc9c0\ub09c\ud574 \uc6b0\ub9ac\ub294 \uae30\uc220 \uc9c0\uc6d0 \uc870\uc9c1\uc5d0\uc11c \uc0ac\uc6a9\ud558\ub358 20\ub144 \ub41c \uace0\uac1d \uc11c\ube44\uc2a4 \uad00\ub9ac(CSM) \uc2dc\uc2a4\ud15c\uc774 \uc0ac\uc6a9 \uc911\ub2e8\ub41c\ub2e4\ub294 \ub73b\ubc16\uc758 \uc804\ud654\ub97c \ubc1b\uc558\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc5c4\uccad\ub09c \ucda9\uaca9\uc774\uc5c8\uc8e0. \ud558\uc9c0\ub9cc \ud68c\uc0ac\uc758 \uae00\ub85c\ubc8c \uae30\uc220 \uc9c0\uc6d0 \ub2f4\ub2f9 \ubd80\uc0ac\uc7a5\uc73c\ub85c\uc11c \uc800\ub294 \uc774\uac83\uc774 \uc6b0\ub9ac \uae30\uc220\uc744 \uac1c\uc120\ud560 \uae30\ud68c\uc784\uc744 \uc7ac\ube68\ub9ac \uc54c\uc544\ucc28\ub838\uc2b5\ub2c8\ub2e4.&nbsp;<\/p>\n\n\n\n<p>\ud68c\uc0ac\uc5d0\uc120 \uc774\ubbf8 \uace0\uac1d \uad00\uacc4 \uad00\ub9ac(<a href=\"https:\/\/www.salesforce.com\/kr\/crm\/what-is-crm\/\" target=\"_blank\" rel=\"noreferrer noopener\">CRM<\/a>) \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub85c Sales Cloud\ub97c \ubcf4\uc720\ud558\uace0 \uc788\uc5c8\uc73c\uba70, IT \uc11c\ube44\uc2a4 \uad00\ub9ac(ITSM) \uc194\ub8e8\uc158\uc73c\ub85c\ub294 ServiceNow\ub97c \uc0ac\uc6a9\ud558\uace0 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c Salesforce\uc640 ServiceNow \ubaa8\ub450 \uc0c8\ub85c\uc6b4 CSM\uc744 \uc81c\uacf5\ubc1b\uc744 \uc7a0\uc7ac\uc801\uc778 \uacf5\uae09\ucc98\uc600\uc2b5\ub2c8\ub2e4. \ud2b9\ud788 \uae30\uc874\uc758 \uae30\uc220 \uc2a4\ud0dd\uacfc \ud1b5\ud569\ud560 \uc218 \uc788\ub294\uc9c0\uac00 \uacb0\uc815\uc744 \ub0b4\ub9ac\ub294 \ub370 \uc788\uc5b4 \ud575\uc2ec \uc694\uc18c\uac00 \ub420 \uac83\uc774\uc5c8\uae30 \ub54c\ubb38\uc774\uc5c8\uc8e0. \uc6b0\ub9ac\ub294 5\uac00\uc9c0 \uace0\uac1d \uad00\ub9ac \uae30\uc220\uc744 \uc790\uc138\ud788 \uc0b4\ud3b4\ubd24\uc2b5\ub2c8\ub2e4. \uc2ec\ub3c4 \uc788\ub294 \ubd84\uc11d\uc744 \ub9c8\uce5c \ud6c4 \uc6b0\ub9ac\ub294 \uc544\ub798 \uc0c1\uc220\ud560 \uc5ec\ub7ec \uc774\uc720\ub97c \uadfc\uac70\ub85c <a href=\"https:\/\/www.salesforce.com\/kr\/service\/\" target=\"_blank\" rel=\"noreferrer noopener\">Service Cloud<\/a>\ub97c \ucd5c\uc885\uc801\uc73c\ub85c \uc120\ud0dd\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\uadf8\ub7fc \uc6b0\ub9ac\uac00 \ud3c9\uac00\ud588\ub358 \uacf5\uae09\uc5c5\uccb4\ub97c \ube44\ub86f\ud574 \uacb0\uc815\uc744 \ub0b4\ub9b0 \ubc29\uc2dd, \ud604\uc7ac \uc6b0\ub9ac\uc758 \uc0c1\ud669, \uc55e\uc73c\ub85c \uae30\ub300\ud558\ub294 \ubc14\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc124\uba85 \ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<div class=\"layout-one wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">\ucd5c\uc2e0 \uace0\uac1d \uc11c\ube44\uc2a4 \uc5f0\uad6c\uac00 \uad81\uae08\ud558\uc2e0\uac00\uc694?<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\uace0\uac1d \uc11c\ube44\uc2a4 \ud604\ud669 \ubcf4\uace0\uc11c\uc5d0\uc11c AI\uc640 \ub370\uc774\ud130\uac00 \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \ud310\ub3c4\ub97c \uc5b4\ub5bb\uac8c \ubc14\uafb8\uace0 \uc788\ub294\uc9c0 \ud655\uc778\ud558\uc138\uc694!<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/kr\/form\/pdf\/state-of-service-7-report\/\">\ubb34\ub8cc \ub9ac\ud3ec\ud2b8 \ub2e4\uc6b4\ubc1b\uae30<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t\t\t<div class=\"wp-block-offer__graphics wp-block-offer__contour\"><\/div>\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-one.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-one.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/kr\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-one.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-crestron-\uc18c\uac1c\"><strong>Crestron \uc18c\uac1c<\/strong><\/h3>\n\n\n\n<p><a href=\"https:\/\/www.crestron.com\/\">Crestron<\/a>\uc5d0\uc11c\ub294 \uace0\uac1d\uc774 \uc0ac\ubb34\uc2e4\uc774\ub098 \uc9d1\uc5d0\uc11c \ud68c\uc758\ub97c \uc5f4 \ub54c \uc6d0\ud65c\ud55c \ud1b5\ud569 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uae30\uc220\uc744 \ub9cc\ub4ed\ub2c8\ub2e4. Crestron\uc740 \uc0c1\uc5c5\uc6a9 \ubc0f \uc8fc\uac70\uc6a9 \ubd80\ub3d9\uc0b0\uc744 \ube44\ub86f\ud574 \ud638\ud154, \ud1b5\ud569 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158, \ud574\uc591 \uacf5\uac04, \uc815\ubd80, \uae08\uc735 \uc11c\ube44\uc2a4 \uc5c5\uacc4\uc5d0 \uc788\ub294 \uae00\ub85c\ubc8c \uace0\uac1d\uc744 \ubcf4\uc720\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.&nbsp;<\/p>\n\n\n\n<p>\uace0\uac1d \uc9c0\uc6d0 \ubc0f \uae30\uc220 \uc9c0\uc6d0\ud300\uc740 \ud68c\uc0ac\uac00 \uc131\uacf5\ud558\ub294 \ub370 \uc788\uc5b4 \uac00\uc7a5 \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c 2023\ub144 6\uc6d4, CSM \uc2dc\uc2a4\ud15c\uc774 2024\ub144 2\uc6d4\ubd80\ub85c \uc0ac\uc6a9 \uc911\ub2e8\ub41c\ub2e4\ub294 \uc804\ud654\ub294 \ud070 \ubb38\uc81c\uc600\uc2b5\ub2c8\ub2e4. \uc0ac\uc6a9 \uc911\ub2e8\uc740 \ub354 \uc774\uc0c1 CSM \uc2dc\uc2a4\ud15c\uc5d0 \ub300\ud55c \uc9c0\uc6d0\uc744 \ubc1b\uc744 \uc218 \uc5c6\ub2e4\ub294 \uac83\uc744 \ub73b\ud588\uace0, \uc6b0\ub9ac\ub294 \ubcf4\uc548\uc774 \ucde8\uc57d\ud574\uc9c8 \uac00\ub2a5\uc131\uc5d0 \ub178\ucd9c\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc7a5\ucc28 \uac15\ub825\ud55c CSM \uc2dc\uc2a4\ud15c\uc744 \ud1b5\ud574 \uc11c\ube44\uc2a4 \uc6b4\uc601\uc744 \ud601\uc2e0\ud560 \uc218 \uc788\ub2e4\ub294 \ubbf8\ub798\uc758 \uac00\ub2a5\uc131 \uce21\uba74\uc5d0\uc11c\ub3c4 \ub9c9\ub2e4\ub978 \uace8\ubaa9\uc5d0 \ub2e4\ub2e4\ub790\uc74c\uc744 \uc758\ubbf8\ud588\uc2b5\ub2c8\ub2e4. \ud55c\ud3b8 CSM \uacf5\uae09\uc5c5\uccb4\ub294 \uae30\uc220 \uc790\ub8cc\ub3c4 \ud568\uaed8 \uad00\ub9ac\ud558\uace0 \uc788\uc5c8\uc73c\ubbc0\ub85c \uc774\uc5d0 \ub300\ud55c \uc9c0\uc6d0 \uc5ed\uc2dc \ub354 \uc774\uc0c1 \ubc1b\uc744 \uc218 \uc5c6\uac8c \ub420 \uac83\uc774\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-salesforce\uc640-servicenow\uc5d0-\ub300\ud55c-\ube44\uad50\ub97c-\ud3ec\ud568\ud574-\uac01-\uacf5\uae09\uc5c5\uccb4\uc758-csm\uc744-\ud3c9\uac00\ud588\ub358-\ubc29\uc2dd\"><strong>Salesforce\uc640 ServiceNow\uc5d0 \ub300\ud55c \ube44\uad50\ub97c \ud3ec\ud568\ud574 \uac01 \uacf5\uae09\uc5c5\uccb4\uc758 CSM\uc744 \ud3c9\uac00\ud588\ub358 \ubc29\uc2dd<\/strong><\/h3>\n\n\n\n<p>\ud558\uc9c0\ub9cc \ub180\ub77c\uc6c0\uc5d0\uc11c \ubc97\uc5b4\ub098\uc790, \uc6b0\ub9ac\ub294 \uc774\uac83\uc774 \uace0\uac1d\uc758 \ud604\uc7ac \ub2c8\uc988\ub97c \ucda9\uc871\ud558\ub294 \ubc29\uc2dd\uc744 \uac1c\uc120\ud560 \uae30\ud68c\ub77c\ub294 \uac78 \uae68\ub2ec\uc558\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc5f0\uc720\ub85c \uacbd\uc7c1\uc0ac \ud3c9\uac00 \uc808\ucc28\uac00 \uc2dc\uc791\ub418\uc5c8\uc8e0. \uc6b0\ub9ac\ub294 Zendesk, Oracle Service Cloud, ZohoDesk, ServiceNow, Service Cloud\ub97c \ud3ec\ud568\ud55c 5\uac00\uc9c0 \uace0\uac1d \uc9c0\uc6d0 \uad00\ub9ac \uae30\uc220\uc744 \uc720\uc2ec\ud788 \uc0b4\ud3b4\ubcf4\uc558\uc2b5\ub2c8\ub2e4.&nbsp;<\/p>\n\n\n\n<p>\uc9e7\uc740 \uae30\uac04 \ub0b4\uc5d0 \uac80\ud1a0 \uc808\ucc28\ub97c \ud6a8\uc728\uc801\uc73c\ub85c \uc720\uc9c0\ud558\uace0\uc790 \uc6b0\ub9ac\ub294 \uac01 \uc0ac\uc5c5\ubd80\uc758 \uc8fc\uc694 \uc774\ud574\uad00\uacc4\uc790 \ub300\ud45c\ub85c \uad6c\uc131\ub41c \uc815\uc608\ud300\uc744 \ub9cc\ub4e4\uc5c8\uc2b5\ub2c8\ub2e4. IT, \uae30\uc220 \uc9c0\uc6d0(\ub2f9\uc5f0\ud788 \uc800\ub97c \ud3ec\ud568\ud574\uc11c\uc694), \uace0\uac1d \uc9c0\uc6d0 \ubd80\uc11c\uc5d0\uc11c \uc778\uc6d0\uc744 \ucc28\ucd9c\ud588\uc8e0. \ubb3c\ub860, \ucd5c\uace0 \uacbd\uc601\uc9c4\uc758 \ub3d9\uc758\ub97c \uc5bb\uc5b4\uc57c \ud55c\ub2e4\ub294 \uc810\ub3c4 \uc54c\uace0 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\uc5d0 \ub354\ud574 \uc6b0\ub9ac\ub294 Sales Cloud\ub97c \uad6c\ud604\ud574 \uc904 \ud30c\ud2b8\ub108\ub3c4 \uc601\uc785\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub4e4\uc774 \uc6b0\ub9ac\uac00 \ud558\uace0\uc790 \ud558\ub294 \uc77c\uc744 \uc2ec\uc0ac\uc219\uace0\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \uac70\ub780 \uac78 \uc54c\uc558\uae30 \ub54c\ubb38\uc774\uc8e0. \uc6b0\ub9ac\ub294 \uadf8\ub4e4\uc5d0\uac8c \ud604\uc7ac \uc6b0\ub9ac\uac00 \ud560 \uc218 \uc788\ub294 \uc77c\uacfc \ud5a5\ud6c4 \uc6b0\ub9ac\uac00 \ud560 \uc218 \uc788\ub294 \uc77c\uc744 \ube44\uad50\ud574\ub2ec\ub77c\uace0 \uc694\uccad\ud588\uc2b5\ub2c8\ub2e4. \uadf8 \ubc16\uc5d0 \uc624\ub79c \uc2dc\uac04\uc774 \uac78\ub9ac\ub294 \uc77c\uc5d0 \ub300\ud55c \uac00\uc774\ub4dc\ub3c4 \uc81c\uacf5\ud574\ub2ec\ub77c\uace0 \uc694\uccad\ud588\uc8e0.&nbsp;<\/p>\n\n\n\n<p>\uc815\uc608\ud300\uc740 \uc0c8\ub85c\uc6b4 \ud50c\ub7ab\ud3fc\uc774 \uac16\ucdb0\uc57c \ud560 \uc694\uac74\uc744 \ubc14\ud0d5\uc73c\ub85c \uacbd\uc7c1 \ub9e4\ud2b8\ub9ad\uc2a4\ub97c \ub9cc\ub4e4\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\uae30\ub2a5\uc131: \uac00\uaca9\uc744 \uace0\ub824\ud558\uc9c0 \uc54a\uace0 \uae30\ub2a5\uc131\uc744 \ucd5c\uc6b0\uc120\uc73c\ub85c \uc0dd\uac01&nbsp;<\/li>\n\n\n\n<li>\uad6c\ud604 \uc6a9\uc774\uc131: \uc5b4\ub5a4 \uc194\ub8e8\uc158\uc774 \uac00\uc7a5 \uad6c\ud604\ud558\uae30 \uc26c\uc6b8 \uac83\uc778\uac00?&nbsp;<\/li>\n\n\n\n<li>\uc18d\ub3c4: 2\uc6d4\uc774 \uae30\ud55c\uc784\uc744 \uc544\ub294 \uc0c1\ud0dc\uc5d0\uc11c \uac00\uc7a5 \ube60\ub974\uac8c \uc131\uacf5\uc73c\ub85c \uc774\uc5b4\uc9c0\ub294 \uae38\uc744 \uc81c\uc2dc\ud574 \uc904 \uacf5\uae09\uc5c5\uccb4\ub294 \uc5b4\ub514\uc778\uac00?&nbsp;<\/li>\n\n\n\n<li>\ud1b5\ud569: \uc5b4\ub5a4 \uc194\ub8e8\uc158\uc774 \uae30\uc874 \uae30\uc220 \uc2a4\ud0dd\uacfc \uac00\uc7a5 \ud6a8\uacfc\uc801\uc73c\ub85c \ud1b5\ud569\ub420 \uac83\uc778\uac00?<\/li>\n\n\n\n<li>\uc804\ub7b5 \uae30\uc220 \ub85c\ub4dc\ub9f5: \uc5b4\ub5a4 \uc194\ub8e8\uc158\uc774 \ud604\uc7ac \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0 \uc9c0\uc6d0 \uc6b4\uc601\uc744 \ud601\uc2e0\ud558\ub294 \ud55c\ud3b8, \uc2dc\uc2a4\ud15c\uc744 \uafb8\uc900\ud788 \uac1c\uc120\ud560 \uc218 \uc788\uac8c \ub3c4\uc640\uc904 \uac83\uc778\uac00?&nbsp;<\/li>\n\n\n\n<li>\uace0\uac1d \uacbd\ud5d8: \ubaa8\ub4e0 \uace0\uac1d\uc5d0\uac8c \ucd5c\uace0\uc758 \uacbd\ud5d8\uc744 \uc120\uc0ac\ud574 \uc904 \uc120\ud0dd\uc9c0\ub294 \ubb34\uc5c7\uc778\uac00?&nbsp; &nbsp;<\/li>\n<\/ul>\n\n\n\n<p>\uc5ec\uae30\uc11c &#8216;\uace0\uac1d&#8217;\uc774\ub780 Crestron\uc5d0\uc11c \uc81c\ud488\uc744 \uad6c\ub9e4\ud558\uac70\ub098 \uadf8\uc5d0 \ub300\ud55c \uc601\ud5a5\uc744 \ubc1b\ub294 \uc870\uc9c1\uc5d0\uc11c \uadfc\ubb34\ud558\ub294 \uc0ac\ub78c\uc744 \ub73b\ud55c\ub2e4\ub294 \uc810\uc744 \ubd84\uba85\ud788 \ud558\uace0 \uc2f6\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ub2e4\uc591\ud55c \ucc3d\uacfc \uc2dc\uc2a4\ud15c \uac04\uc5d0 \uc774\ub3d9\uc744 \ucd5c\uc18c\ud654\ud558\uba74\uc11c \uc911\uc694 \ub370\uc774\ud130\uc5d0 \ub300\ud55c \uc811\uadfc \uad8c\ud55c\uc744 \ubcf4\uc720\ud558\uace0 \uc788\uc5b4 \ub370\uc774\ud130\uc5d0 \uae30\ubc18\ud55c \ube44\uc988\ub2c8\uc2a4 \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uc5b4\uc57c \ud568\uc744 \ub73b\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\ubcf4\uc548-\ubc0f-\ud1b5\ud569-\uad00\ub828-\uc694\uad6c-\uc0ac\ud56d\"><strong>\ubcf4\uc548 \ubc0f \ud1b5\ud569 \uad00\ub828 \uc694\uad6c \uc0ac\ud56d<\/strong><\/h3>\n\n\n\n<p>\uc0c8\ub85c\uc6b4 CSM\uc744 \uc120\uc815\ud558\ub294 \ub370 \uc788\uc5b4 \uc6b0\ub9ac\ub294 \uc815\ubd80\ub97c \ube44\ub86f\ud574 \uae08\uc735, \uc758\ub8cc, \uc81c\uc57d\uc5c5\uacc4\uc5d0\uc11c \ud65c\ub3d9\ud558\ub294 \uace0\uac1d\uc758 \uc694\uad6c \uc0ac\ud56d\uc5d0 \uac78\ub9de\uc740 \uc218\uc900\uc758 \ubcf4\uc548\uc744 \uc81c\uacf5\ud558\ub294\uc9c0 \ud655\uc778\ud574\uc57c \ud588\uace0 \uc774\ub294 \uacb0\ucf54 \ud0c0\ud611\ud560 \uc218 \uc5c6\ub294 \ubb38\uc81c\uc600\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \uc6b0\ub9ac\ub294 <a href=\"https:\/\/www.salesforce.com\/products\/\">\uace0\uac1d\uc5d0\uac8c \uc804\uccb4\uc801\uc73c\ub85c \uc885\ud569\uc801\uc778 \uc2dc\uac01\uc744 \uc81c\uacf5<\/a>\ud558\uae38 \uc6d0\ud588\uc2b5\ub2c8\ub2e4. \uc774\uc5d0 \ub354\ud574 \uc6b0\ub9ac\ub294 \uace0\uac1d\uc774 \ubb38\uc81c\uc5d0 \uc9c1\uba74\ud558\uae30 <em>\uc804\uc5d0<\/em> \ubbf8\ub9ac \ubb38\uc81c\ub97c \ud30c\uc545\ud558\uc5ec \uace0\uac1d\uc5d0\uac8c \uc54c\ub824\uc8fc\ub3c4\ub85d \ub3c4\uc640\uc8fc\ub294 \uc194\ub8e8\uc158\uc744 \ubc14\ub790\uc2b5\ub2c8\ub2e4.<br><br>\uae30\uc874 \uae30\uc220 \uc2a4\ud0dd\uacfc\uc758 \ud1b5\ud569 \uc5ec\ubd80\ub3c4 \uc911\uc694\ud55c \uace0\ub824 \uc0ac\ud56d \uc911 \ud558\ub098\uc600\uc2b5\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 CSM \ubc0f \uae30\uc220 \uc790\ub8cc\ub294 \uc5d4\uc9c0\ub2c8\uc5b4\ub9c1\ud300\uacfc \uace0\uac1d \uc9c0\uc6d0\uc744 \uc5f0\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d SAP \uc2dc\uc2a4\ud15c\uc5d0\uc11c \uc81c\uacf5\ud558\ub294 \uc804\uc0ac\uc801 \uc790\uc6d0 \uad00\ub9ac(ERP)\ub97c \ube44\ub86f\ud574 \uc5d4\uc9c0\ub2c8\uc5b4\ub9c1 \ud50c\ub7ab\ud3fc\uc778 JIRA\uc640 \uc6d0\ud65c\ud558\uac8c \uc5f0\ub3d9\ub420 \uc218 \uc788\uc5b4\uc57c \ud588\uc2b5\ub2c8\ub2e4. \uc774\ub807\uac8c \ud558\uba74 \uace0\uac1d\uc774 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub098 \ud38c\uc6e8\uc5b4 \ub610\ub294 \ud558\ub4dc\uc6e8\uc5b4\uc5d0 \ubc84\uadf8\ub85c \ud655\uc778\ub41c \ubb38\uc81c\uac00 \uc788\ub2e4\uace0 \uc804\ud654\ub85c \ubd88\ub9cc \uc0ac\ud56d\uc744 \uc81c\uae30\ud560 \uacbd\uc6b0, \ud574\ub2f9 \ubc84\uadf8\ub97c \uc6f9\uc5d0 \uac8c\uc2dc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.&nbsp;<\/p>\n\n\n\n<p>\uc55e\uc11c \uc5b8\uae09\ud588\ub4ef\uc774 \uc6b0\ub9ac\ub294 \uc774\ubbf8 \uc601\uc5c5\ud300\uc5d0\uc11c <a href=\"https:\/\/www.salesforce.com\/sales\/\">Sales Cloud<\/a>\ub97c \uc0ac\uc6a9\ud558\uace0 \uc788\uc5c8\uace0, ITSM\uc73c\ub85c\ub294 ServiceNow\ub97c \uc774\uc6a9\ud558\uace0 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\uc5d0\uac8c \uc788\uc5b4 \uc911\uc694\ud55c \ubb38\uc81c \uc911 \ud558\ub098\ub294 &#8216;Sales Cloud\ub97c \ud1b5\ud574 \uc601\uc5c5 \uc0dd\ud0dc\uacc4\ub85c \ud1b5\ud569\ud588\uc744 \ub54c \uc5b4\ub5a4 \uc2dd\uc73c\ub85c \ubcf4\uc77c \uac83\uc778\uac00&#8217;\uc600\uc2b5\ub2c8\ub2e4. \ub9c8\ucc2c\uac00\uc9c0\ub85c \uc6b0\ub9ac\ub294 IT \uc11c\ube44\uc2a4 \uad00\ub9ac(ITSM)\uc640 \uace0\uac1d \uc9c0\uc6d0 \uc591\ucabd\uc5d0 ServiceNow\ub97c \uc0ac\uc6a9\ud558\uba74 \uc5b4\ub290 \uc815\ub3c4 \uacf5\ud1b5\ub418\ub294 \ubd80\ubd84\uc744 \ucc3e\uc744 \uc218 \uc788\uc744 \uac83\uc73c\ub85c \uc0dd\uac01\ud588\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc800\ub294 \uc77c\uc885\uc758 \uc548\uc804\uc7a5\uce58\ub85c ITSM\uacfc CSM\uc744 \uacc4\uc18d \ubd84\ub9ac\ub41c \uc0c1\ud0dc\ub85c \uc720\uc9c0\ud558\uaca0\ub2e4\uace0 \uc0c1\ub2f9\ud788 \ube60\ub974\uac8c \uacb0\uc815\uc744 \ub0b4\ub838\uc2b5\ub2c8\ub2e4. \ub0b4\ubd80\uc758 \uc5b4\ub5a4 \uc815\ubcf4\ub3c4 \uc678\ubd80 \uace0\uac1d\uc5d0\uac8c \uc720\ucd9c\ub418\ub294 \uc704\ud5d8\uc744 \uac10\uc218\ud558\uace0 \uc2f6\uc9c0 \uc54a\uc558\uae30 \ub54c\ubb38\uc5d0 ServiceNow \ud1b5\ud569\uc774 \uac00\uc838\ub2e4\uc904 \uc7a0\uc7ac\uc801 \uc774\uc810\uc774 \ubb34\uc758\ubbf8\ud574\uc84c\uc8e0. \uacb0\uad6d \uc601\uc5c5\uacfc \uc11c\ube44\uc2a4 \uae30\uc220 \uc0ac\uc774\ub97c \ud1b5\ud569\ud558\ub294 \uac83\uc73c\ub85c \uadc0\uacb0\ub418\uc5c8\uc2b5\ub2c8\ub2e4.&nbsp;<\/p>\n\n\n\n<p>API \uc138\uacc4\uc5d0\uc11c\ub294 \uc218\ub9ce\uc740 \uc694\uc18c\ub97c Salesforce \uc0dd\ud0dc\uacc4\ub85c \uac00\uc838\uc624\uac70\ub098 \ub0b4\ubcf4\ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc ServiceNow\uc640 Sales Cloud \uac04\uc758 \ud1b5\ud569\uc744 \uace0\ub824\ud558\uace0 \uc788\uc744 \ub54c, \ubc31\uc5d4\ub4dc\uc5d0\uc11c \uc608\uc0c1\uce58 \ubabb\ud55c \ubb38\uc81c\uac00 \uba87 \uac00\uc9c0 \ubc1c\uc0dd\ud588\uc2b5\ub2c8\ub2e4.&nbsp;<\/p>\n\n\n\n<p>\uc608\ub97c \ub4e4\uc5b4 X\ub2ec\ub7ec\ub97c \ub4e4\uc5ec ServiceNow\ub97c \uad6c\ud604\ud560 \uc218\ub294 \uc788\uc9c0\ub9cc, \uc774\ud6c4 \ud574\ub2f9 \uc2dc\uc2a4\ud15c\uc774 Salesforce\uc640 \uc5f0\uacb0\ub418\uc5b4\uc57c \ud588\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \uc774\uac83\uc774 \uc2e4\ud604 \uac00\ub2a5\ud55c\uc9c0 \ubb3c\uc5c8\uc2b5\ub2c8\ub2e4. ServiceNow\uc5d0\uc11c\ub294 \ud56d\uc0c1 &#8220;\uc608&#8221;\ub77c\ub294 \ub2f5\ubcc0\uc744 \ub4e4\uc5c8\uace0 \uc2dc\uc2a4\ud15c \uc5f0\uacb0\ub3c4 \uac00\ub2a5\ud588\uc9c0\ub9cc, \uc774\ub294 \ube44\uc6a9\uc774 \ubc1c\uc0dd\ud560 \uac83\uc774\ub77c\ub294 \uc2e0\ud638\uc600\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc5f0\uacb0\uc744 \uc2dc\ud589\ud558\ub824\uba74 \uadf8\uc5d0 \ub530\ub978 \ucd94\uac00 \ube44\uc6a9\uc774 \ubc1c\uc0dd\ud560 \uc804\ub9dd\uc774\uc5c8\uc8e0. \uc804\ubc18\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\ub97c \uc0b4\ud3b4\ubcf4\uc558\uc744 \ub54c, Salesforce\ub97c \uc0ac\uc6a9\ud558\ub294 \uac83\uc758 \ud22c\uc790 \ub300\ube44 \uc218\uc775\ub960(ROI)\uc740 \ub9e4\uc6b0 \uba85\ud655\ud588\uc2b5\ub2c8\ub2e4.<br><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-servicenow-\ub300\uc2e0-salesforce\ub97c-\uc120\ud0dd\ud55c-\uc774\uc720\"><strong>ServiceNow \ub300\uc2e0 Salesforce\ub97c \uc120\ud0dd\ud55c \uc774\uc720<\/strong><\/h3>\n\n\n\n<p>\uacb0\uad6d \uc6b0\ub9ac\ub294 \uad81\uae08\ud55c \uc810\uc774 \uc788\uac70\ub098 \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud588\uc744 \ub54c \uc804\ud654 \ud55c \ud1b5\uc73c\ub85c \ud574\uacb0\ud560 \uc218 \uc788\uc73c\uba74 \uc88b\uaca0\ub2e4\uace0 \ubc14\ub77c\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \uc601\uc5c5\uc740 Salesforce, \uc11c\ube44\uc2a4\ub294 ServiceNow, \uae30\uc220 \uc790\ub8cc\uc640 \uc804\ud654 \uc2dc\uc2a4\ud15c\uc740 \uac01\uac01 \ub2e4\ub978 \ud68c\uc0ac\uc5d0\uac8c \ub9e1\uae34 \ud6c4 \uc774\ub97c \uad00\ub9ac\ud558\uae38 \uc6d0\uce58 \uc54a\uc558\uc2b5\ub2c8\ub2e4. \ubcc4\uac1c\uc758 \ub450 \uacf5\uae09\uc5c5\uccb4\uac00 \uc5f0\ub77d\uc744 \uc8fc\uace0\ubc1b\uc73c\ub824 \uc2dc\ub3c4\ud558\ub294 \uc0c1\ud669\uc5d0\uc11c \uc911\uac04\uc5d0 \uc788\ub294 \uc0ac\ub78c\uc740 \ubc14\ub85c \ucd5c\uc885 \uc18c\ube44\uc790\uc778 \uc800\uc774\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 &#8216;API\uac00 \uc81c\ub300\ub85c \uc791\ub3d9\ud558\uc9c0 \uc54a\ub294 \uc624\ub958&#8217;\ub098 &#8216;\ub370\uc774\ud130\ub97c \uc81c\ub300\ub85c \ubc1b\uc9c0 \ubabb\ud558\ub294 \uc624\ub958&#8217;\ub85c \uc778\ud574 \uc0dd\uae30\ub294 \ubc88\uac70\ub85c\uc6c0\uc744 \ud53c\ud558\uace0 \uc2f6\uc5c8\uc2b5\ub2c8\ub2e4. \ud558\ub098\uc758 \uc0dd\ud0dc\uacc4\ub97c \uc0ac\uc6a9\ud558\ub294 \uac83\uc774 \ud569\ub9ac\uc801\uc774\uc5c8\uc8e0. \ub610\ud55c, \uc6b0\ub9ac\ub294 \ub2e8\uc77c \ud50c\ub7ab\ud3fc\uc744 \ubcf4\uc720\ud558\uace0 \uc788\uc73c\uba74 \ud5a5\ud6c4 \ube44\uc804\uacfc \uae30\uc220\uc774 \uc5b4\ub5a4 \uc2dd\uc73c\ub85c \ubc1c\uc804\ud560\uc9c0\uc5d0 \ub300\ud574 Salesforce\uc640 \uae34\ubc00\ud558\uac8c \ud611\ub825\ud560 \uc218 \uc788\ub2e4\ub294 \uc0ac\uc2e4\ub3c4 \uc54c\uace0 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<br><br>\uad81\uadf9\uc801\uc73c\ub85c Service Cloud\ub97c \uc120\ud0dd\ud55c \uc774\uc720\ub294 \ub370\uc774\ud130 \ubcf4\uc548\uc5d0 \ub300\ud55c \ud1b5\uc77c\ub41c \uc811\uadfc \ubc29\uc2dd\uc744 \uae30\ubc18\uc73c\ub85c \ud558\ub098\uc758 \ud1b5\ud569 \ud50c\ub7ab\ud3fc\uc744 \uc81c\uacf5\ud588\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uc774\uc5d0 \ub354\ud574 Salesforce\ub294 \uc2e0\ub8b0\ub97c \uc6b0\uc120\uc73c\ub85c \ud558\ub294 \uc5c5\uacc4 \ucd5c\uace0 \uc218\uc900\uc758 AI \ud1b5\ud569\uc744 \uc81c\uacf5\ud558\uc5ec \uc5ed\ub7c9\uc744 \uc785\uc99d\ud588\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 Service Cloud\ub97c \ud1b5\ud574 \uc81c\uacf5\ud560 \uc218 \uc788\uc744 \uac83\uc73c\ub85c \uc608\uc0c1\ub418\ub294 \uacbd\ud5d8\uc744 \uc774\uc720\ub85c ServiceNow\ub098 \ub2e4\ub978 \uacbd\uc7c1\uc5c5\uccb4\ub4e4 \ub300\uc2e0 Salesforce\ub97c \uc120\ud0dd\ud588\uc2b5\ub2c8\ub2e4. \uadf8 \ubc16\uc5d0 \ud589\ub3d9\uc744 \ucde8\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \uac83\uc73c\ub85c \uc608\uc0c1\ub418\ub294 \ub370\uc774\ud130\ub3c4 \uc120\ud0dd\uc5d0 \uc601\ud5a5\uc744 \ubbf8\ucce4\uc8e0.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\ud604\uc7ac-\ub2f9\uc0ac\uc5d0\uc11c-salesforce-service-cloud\uac00-\uc62c\ub9ac\uace0-\uc788\ub294-\uc131\uacfc\"><strong>\ud604\uc7ac \ub2f9\uc0ac\uc5d0\uc11c Salesforce Service Cloud\uac00 \uc62c\ub9ac\uace0 \uc788\ub294 \uc131\uacfc<\/strong><\/h3>\n\n\n\n<p>Service Cloud\ub97c \uc0ac\uc6a9\ud558\uae30\ub85c \uacb0\uc815\ud55c \ud6c4 \uc6b0\ub9ac\ub294 Service Cloud, Service Cloud Voice, Slack, Slack AI\ub97c \ube44\ub86f\ud574 \uc0c8\ub85c\uc6b4 \uace0\uac1d \ud3ec\ud138\uc744 \uad6c\ucd95\ud588\uc2b5\ub2c8\ub2e4.<br><br>\ud604\uc7ac Service Cloud\ub97c \ud1b5\ud574 \uc6b0\ub9ac\ub294 \ub180\ub77c\uc6b4 \uc77c\uc744 \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc220 \uc9c0\uc6d0 \ubd84\uc57c\uc5d0\uc11c \uc77c\ud558\ub294 \uc0ac\ub78c\uc774\ub77c\uba74 \ub204\uad6c\ub098 \uc54c\ub2e4\uc2dc\ud53c, &#8220;\ubaa8\ub4e0 \uc77c\uc774 \uc798 \uc9c4\ud589\ub418\uace0 \uc788\uc5b4\uc694&#8221;\ub77c\ub294 \uc804\ud654\ub97c \ubc1b\ub294 \uc77c\uc740 \uac70\uc758 \uc5c6\uc2b5\ub2c8\ub2e4. Service Cloud \ub370\uc774\ud130\ub97c \uc774\uc6a9\ud558\uba74 \uace0\uac1d\uc5d0\uac8c \ubbf8\ub9ac \ub3c4\uc6c0\uc744 \uc81c\uacf5\ud558\uc5ec \ub354 \ub9ce\uc740 \uc11c\ube44\uc2a4 \uc804\ud654\uc5d0 \ub300\ud55c \ub2c8\uc988\ub97c \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \ud310\ub9e4 \ub370\uc774\ud130, \uc0ac\ub840 \ub370\uc774\ud130, \uc74c\uc131 \ub370\uc774\ud130\ub97c \ucde8\ud569\ud558\uc5ec \ud558\ub098\ub85c \ud1b5\ud569\ub41c \uace0\uac1d \ud504\ub85c\ud544\uc744 \uc5bb\uace0 \uace0\uac1d\uc774 \uc5b4\ub514\uc5d0\uc11c \uc804\ud654\ub97c \uac78\uc5c8\ub294\uc9c0 \ud55c\ub208\uc5d0 \uc54c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7f0 \ud6c4 \uc6b0\ub9ac\ub294 \uad50\uc721 \ubd80\uc11c\ub098 \ud488\uc9c8 \uad00\ub9ac \ubd80\uc11c\uc5d0\uc11c \uace0\uac1d \uc218\uc900\uc5d0 \ub9de\ucdb0 \ub0b4\ubd80\uc801\uc73c\ub85c \uc2dc\uc815 \uc870\uce58\ub97c \ucde8\ud558\ub294 \ub370 \ud574\ub2f9 \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud569\ub2c8\ub2e4.&nbsp;<\/p>\n\n\n\n<p>\uc608\ub97c \ub4e4\uc5b4 \uc77c\uc8fc\uc77c\uc5d0 10\ubc88\uc529 \uc804\ud654\ub97c \uac78\uc5b4 \ubb34\uc5b8\uac00\uc5d0 \ub300\ud574 \uc9c8\ubb38\uc744 \ub358\uc9c0\ub294 \uc0ac\ub78c\uc774 \uc788\ub2e4\uba74, \uc6b0\ub9ac\ub294 \uad50\uc721 \ubd80\uc11c\uc5d0 \uc774\ub97c \uc54c\ub9bd\ub2c8\ub2e4. \uadf8\ub7ec\uba74 \uad50\uc721 \ubd80\uc11c\uac00 \uace0\uac1d\uc5d0\uac8c \ub418\ub3cc\uc544\uac08 \uc601\uc5c5 \ub2f4\ub2f9\uc790\uc5d0\uac8c \uc774\ub97c \uc804\ub2ec\ud558\uba70 \ub2e4\uc74c\uacfc \uac19\uc774 \ub9d0\ud569\ub2c8\ub2e4. &#8220;\uc548\ub155\ud558\uc138\uc694. \uc870\uac00 \uc774\ubc88 \uc8fc\uc5d0 10\ubc88\uc774\ub098 \uc804\ud654\ub97c \uac78\uc5c8\ub124\uc694. \ud574\ub2f9 \uace0\uac1d\uc774 \uc2a4\uc2a4\ub85c \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \ub3c5\ub824\ud558\uc5ec \uad50\uc721\uc744 \ubc1b\uac8c \ud558\ub294 \ub370 \ucc29\uc218\ud560 \ud544\uc694\uac00 \uc788\uaca0\uc5b4\uc694.\u201d&nbsp;<\/p>\n\n\n\n<p>\uc774\ub294 \uc6b0\ub9ac\uac00 \uc774\ub807\uac8c \ud574\uc57c \ud588\ub358 \uc774\uc720\ub97c \uac1c\ub7b5\uc801\uc73c\ub85c \uc124\uba85\ud55c \uac83\uc785\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \ub2e8\uc21c\ud788 \uc11c\ube44\uc2a4 \uc6cc\ud06c\ud50c\ub85c\ub97c \uc218\ud589\ud558\ub294 \ub370 \uadf8\uce58\uc9c0 \uc54a\uace0, \uc2e4\uc81c\ub85c \ub354 \ub098\uc740 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ud574\uc8fc\ub294 \uc194\ub8e8\uc158\uc774 \ud544\uc694\ud588\uc2b5\ub2c8\ub2e4.&nbsp;Salesforce\ub97c \ud1b5\ud574 \uc6b0\ub9ac\ub294 \uace0\uac1d\uc5d0 \ub300\ud55c \uc885\ud569\uc801 \uc2dc\uac01\uc744 \ud655\ubcf4\ud558\uc5ec \ub300\uae30 \uc2dc\uac04\uc744 \uc904\uc774\uace0 \uc774\uba54\uc77c \uc751\ub2f5 \uc2dc\uac04\uc744 \ub2e8\ucd95\ud588\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.salesforce.com\/slack\/\">Slack<\/a>\uc740 \uc5c5\uacc4\uc758 \ud310\ub3c4\ub97c \ubc14\uafb8\uc5b4 \ub193\uc558\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 <a href=\"https:\/\/www.salesforce.com\/blog\/what-is-case-swarming\/\">\uc0ac\ub840 \uc2a4\uc6cc\ubc0d<\/a> \uae30\ub2a5\uc744 \uc774\uc6a9\ud574 \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uac00 \uace0\uac1d\uc744 \ub2e4\ub978 \uacc4\uce35\uc73c\ub85c \ub118\uae30\ub294 \ub300\uc2e0 Slack\uc5d0\uc11c \uc11c\ub85c \ud611\ub825\ud558\uace0 \ub300\uc0c1 \ubb38\uc81c\uc5d0 \ub300\ud55c \uc804\ubb38\uac00\ub97c \uc804\ubd80 \ud55c\uc790\ub9ac\uc5d0 \ubaa8\uc544 \ub3c4\uc6c0\uc744 \ubc1b\uc744 \uc218 \uc788\ub3c4\ub85d \ud588\uc2b5\ub2c8\ub2e4. \uc774\ub294 Service Cloud\uc640 Slack\uc5d0\uc11c\ub9cc \uc81c\uacf5\ud558\ub294 \uace0\uc720 \uae30\ub2a5\uc73c\ub85c \uc2e4\uc81c\ub85c \ub2e4\ub978 \ud50c\ub7ab\ud3fc\uc5d0\uc11c\ub294 \uc774\ub7ec\ud55c \uae30\ub2a5\uc744 \uc774\uc6a9\ud560 \uc218 \uc5c6\uc5c8\uc2b5\ub2c8\ub2e4. Salesforce\ub294 \uc5ec\ub7ec \uac00\uc9c0 \uba74\uc5d0\uc11c \uc0b6\uc744 \ub354 \ud3b8\ub9ac\ud558\uac8c \ub9cc\ub4e4\uc5b4 \uc8fc\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ud55c\ud3b8, <a href=\"https:\/\/www.salesforce.com\/service\/call-center-integration\/\">Service Cloud Voice<\/a>\ub294 \uc6b0\ub9ac\uc5d0\uac8c \ub610 \ub2e4\ub978 \ud070 \uc131\uacfc\ub97c \uac00\uc838\ub2e4\uc8fc\uc5c8\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\uc758 \uc8fc\uc694 \ucc44\ub110\ub85c \uc0ac\ub840 \uc911 80%\uc5d0 \uc0ac\uc6a9\ub418\ub294 \uc804\ud654 \ud1b5\ud654\ub294 \uc774\uc81c \uc804\ubd80 \ub179\uc74c\ub418\uba70, \ud1b5\ud654\ub294 \uc0ac\ub840\ub85c \uc5f0\uacb0\ub429\ub2c8\ub2e4. \uc774\uc804\uc5d0\ub294 \ub9d0 \uadf8\ub300\ub85c \uace0\uac1d\uc774 \uc804\ud654\ud55c \ud0c0\uc784\uc2a4\ud0ec\ud504\ub97c \ucc3e\uc740 \ub2e4\uc74c \ud574\ub2f9 \uc2dc\uac04\ub300\uc5d0 \uac78\ub824\uc628 \ubaa8\ub4e0 \uc804\ud654\ub97c \uc0b4\ud3b4\ubd10\uc57c \ud588\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p>\ud798\ub4e0 \uc77c\uc774\uc5c8\uc8e0. \uc774\uc81c \uc6b0\ub9ac\ub294 \uc2e4\uc2dc\uac04\uc73c\ub85c Service Cloud\ub97c \uc2e4\ud589\ud558\uace0 \uc788\uc73c\uba70, \ud1b5\ud654\ub7c9 \uc911 \uc77c\ubd80\ub97c \uc804\ud658\ud560 \ubc29\ubc95\uc744 \ucc3e\uae30 \uc2dc\uc791\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-ai\ub97c-\ud65c\uc6a9\ud55c-\ud5a5\ud6c4-\ub85c\ub4dc\ub9f5\"><strong>AI\ub97c \ud65c\uc6a9\ud55c \ud5a5\ud6c4 \ub85c\ub4dc\ub9f5<\/strong><\/h3>\n\n\n\n<p>\uc774\uc81c \uc6b0\ub9ac\ub294 AI\ub97c \ud1b5\ud574 \ub354 \ub9ce\uc740 \ud765\ubbf8\ub85c\uc6b4 \uc77c\uc744 \uc2dc\uc791\ud588\uc2b5\ub2c8\ub2e4. Service Cloud\ub97c \ud1b5\ud574 \uc644\uc804\ud55c \uadf8\ub9b0\ud544\ub4dc \ubc30\ud3ec\ub97c \uc218\ud589\ud588\uc73c\uba70, \uc774\ub294 \uc6b0\ub9ac\uac00 \ubc31\uc9c0\uc7a5 \uc0c1\ud0dc\uc5d0\uc11c \uc0c8\ub86d\uac8c \uc2dc\uc791\ud588\uc74c\uc744 \ub73b\ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c \uccab\ub0a0\uc5d0\ub294 AI\ub97c \uc0ac\uc6a9\ud558\ub294 \uc774\uc810\uc744 \ub204\ub9b4 \uc218 \uc5c6\uc5c8\uc744 \uac83\uc785\ub2c8\ub2e4. \uc2dc\uc2a4\ud15c\uc5d0 AI\uac00 \ucc38\uace0\ud560 \ub9cc\ud55c \ub370\uc774\ud130\uac00 \uc5c6\uac70\ub098 \ubd80\uc815\ud655\ud55c \ub370\uc774\ud130\ub9cc \uc788\uc5c8\uae30 \ub54c\ubb38\uc774\uc8e0.&nbsp;<\/p>\n\n\n\n<p>\uc774\uc81c\ub294 \uc5b4\ub290 \uc815\ub3c4 \ub370\uc774\ud130\ub97c \uc313\uc744 \uc2dc\uac04\uc744 \uac00\uc84c\uae30\uc5d0, \uc6b0\ub9ac\ub294 <a href=\"https:\/\/www.salesforce.com\/agentforce\/\">Agentforce<\/a>\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc6b0\uc120 \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uc5d0 AI\ub97c \ub3c4\uc785\ud588\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uac00 \uc2dc\uc2a4\ud15c\uc5d0 \ub300\ud654\ud615 \uc9c8\ubb38\uc744 \ub358\uc9c8 \uc218 \uc788\uae38 \ubc14\ub78d\ub2c8\ub2e4. 3,200\uac00\uc9c0 SKU\uc640 \uc81c\ud488\uc744 \ubcf4\uc720\ud558\uace0 \uc788\uc5b4 \uc0c1\ub2f9\ud788 \ubcf5\uc7a1\ud560 \uc218 \uc788\uae30 \ub54c\ubb38\uc774\uc8e0. \uc6f9\uc0ac\uc774\ud2b8\uc5d0\ub294 \uc218\ub9ce\uc740 \uc0ac\uc6a9 \uc124\uba85\uc11c\uc640 \ucee4\ubba4\ub2c8\ud2f0 \ub370\uc774\ud130\ub97c \ube44\ub86f\ud574 \ub9c9\ub300\ud55c \uc591\uc758 \ucc38\uace0 \uc790\ub8cc\uac00 \uc874\uc7ac\ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc6b0\ub9ac\ub294 \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uc758 \uc5c5\ubb34\ub97c \ubcf4\uc870\ud560 \uc218 \uc788\ub3c4\ub85d \uc0dd\ud0dc\uacc4\uc5d0 AI\ub97c \ub3c4\uc785\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uad81\uadf9\uc801\uc73c\ub85c \uc774\ub294 <a href=\"https:\/\/www.salesforce.com\/service\/contact-center\/first-call-resolution\/\">\ucd5c\ucd08 \ud1b5\ud654 \ud574\uacb0\ub960<\/a>\uc744 \ud5a5\uc0c1\ud558\uace0 \ud574\uacb0 \uc2dc\uac04\uc744 \ub2e8\ucd95\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \uac83\uc785\ub2c8\ub2e4.&nbsp;<\/p>\n\n\n\n<p>\ub2e4\uc74c\uc73c\ub85c \uc6b0\ub9ac\ub294 <a href=\"https:\/\/www.salesforce.com\/agentforce\/\">Agentforce Service Agent<\/a>\ub97c \ud1b5\ud574 \uace0\uac1d\uc5d0\uac8c \ub300\ud654\ud615 AI\ub97c \ub178\ucd9c\uc2dc\ud0a4\uace0\uc790 \ud569\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 Service Cloud\ub97c \ud1b5\ud574 \ud560 \uc218 \uc788\uac8c \ub41c \ubaa8\ub4e0 \ucd94\uac00\uc801\uc778 \uc77c\uc744 \ube44\ub86f\ud574 \uc774\uc81c \uae30\uc874\uc758 AI \uae30\ub2a5\uc744 \ud65c\uc6a9\ud560 \uc218 \uc788\uac8c \ub41c\ub2e4\ub294 \uc0ac\uc2e4\uc5d0 \uc544\uc8fc \uae30\ub300\uac00 \ud07d\ub2c8\ub2e4. \uc774\uc5d0 \ub354\ud574 \uc6b0\ub9ac\ub294 \uc81c\ud488 \ub85c\ub4dc\ub9f5\uc5d0 \ub354 \ub9ce\uc740 \uc5c5\ub370\uc774\ud2b8\uac00 \uc788\uc744 \uc608\uc815\uc774\ub780 \uc0ac\uc2e4\uc744 \uc54c\uac8c \ub418\uc5b4 \ub9e4\uc6b0 \uae30\uc069\ub2c8\ub2e4.&nbsp;<\/p>\n\n\n\n<p>\ucd5c\uace0\uc601\uc5c5\ucc45\uc784\uc790(CS)\ub294 \ud30c\uc774\ud504\ub77c\uc778\uc774\ub098 \ud655\uc815\ub41c \ub9e4\ucd9c, \ud574\uacb0\ub418\uc9c0 \uc54a\uc740 \uc9c0\uc6d0 \uc0ac\ub840, \ud574\uacb0\uae4c\uc9c0 \uac78\ub9b0 \uc2dc\uac04\uc744 \ube44\ub86f\ud574 \uc9c0\uc6d0\uc5d0 \ub4dc\ub294 \ube44\uc6a9\uc744 \uc0b4\ud3b4\ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ubaa8\ub4e0 \uc791\uc5c5\uc744 \ud558\ub098\uc758 \ub300\uc2dc\ubcf4\ub4dc\uc5d0\uc11c \uc218\ud589\ud560 \uc218 \uc788\uc8e0.&nbsp;<\/p>\n\n\n\n<p>Salesforce\ub85c \ud560 \uc218 \uc788\ub294 \uc77c\uc5d0\ub294 \ud55c\uacc4\uac00 \uc5c6\ub2e4\uace0 \ub290\ub08d\ub2c8\ub2e4. \ud6c4\ud68c \uc5c6\ub294 \uc120\ud0dd\uc774\uc5c8\uc8e0.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h1 class=\"wp-block-heading is-style-default\" id=\"h-salesforce-vs-servicenow-faq\">Salesforce vs. ServiceNow FAQ<\/h1>\n\n\n<div class=\"accordion \">\n\t\n\n<button class=\"accordion-header\" type=\"button\">Service Cloud\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p>Service Cloud\ub294 \uae30\uc5c5\uc774 \uace0\uac1d\uc758 \ubb38\uc758\uc640 \ubb38\uc81c\ub97c \uad00\ub9ac\ud558\uace0 \ud574\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \ud50c\ub7ab\ud3fc\uc785\ub2c8\ub2e4. \ucf00\uc774\uc2a4 \uad00\ub9ac, \uc9c0\uc2dd \ubca0\uc774\uc2a4, \uc634\ub2c8\ucc44\ub110 \uc9c0\uc6d0, \uc790\ub3d9\ud654 \ubc0f \ubd84\uc11d \ub3c4\uad6c\ub97c \uc81c\uacf5\ud558\uc5ec, \uae30\uc5c5\uc774 \ud0c1\uc6d4\ud55c \uace0\uac1d \uc11c\ube44\uc2a4 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">Service Cloud\ub294 \ub204\uac00 \uc0ac\uc6a9\ud558\ub098\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p>Service Cloud\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \ubc0f \uc9c0\uc6d0 \uae30\ub2a5\uc774 \ud544\uc694\ud558\uba70, \uace0\uac1d \uc11c\ube44\uc2a4 \uc6b4\uc601\uc744 \ud6a8\uc728\ud654\ud558\uace0 \uac1c\uc120\ud558\uace0\uc790 \ud558\ub294 \uc804 \uc138\uacc4 \ub2e4\uc591\ud55c \uc0b0\uc5c5 \ubd84\uc57c\uc758 \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \uae30\uc5c5\uc5d0\uc11c \uc0ac\uc6a9\ud569\ub2c8\ub2e4.<\/p>\n\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">Service Cloud\uc758 \uc774\uc810\uc740 \ubb34\uc5c7\uc778\uac00\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p>Service Cloud\ub294 \uac00\uc7a5 \uc644\ubcbd\ud558\uace0 \uc720\uae30\uc801\uc73c\ub85c \uc5f0\uacb0\ub41c \ud50c\ub7ab\ud3fc\uc785\ub2c8\ub2e4. Salesforce Platform\uc5d0 \ud1b5\ud569\ub41c, \uc0ac\uc6a9\ud558\uae30 \uc26c\uc6b4 \ud558\ub098\uc758 \ud50c\ub7ab\ud3fc\uc5d0 \ubaa8\ub4e0 \uc9c0\uc6d0 \ub3c4\uad6c\ub97c \uc5f0\uacb0\ud568\uc73c\ub85c\uc368 \uc0c1\ub2f4\uc6d0\uc758 \uc0dd\uc0b0\uc131\uacfc \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc5ec\uc90d\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ud1b5\ud569\uc801\uc774\uace0 \ud6a8\uacfc\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n\n<\/div>\n\n\n\n<button class=\"accordion-header\" type=\"button\">Salesforce\uc640 ServiceNow\ub97c \ud568\uaed8 \uc0ac\uc6a9\ud560 \uc218 \uc788\ub098\uc694?<\/button>\n<div class=\"accordion-content\">\n\t\n\n<p>\ub124, \uac00\ub2a5\ud569\ub2c8\ub2e4. Salesforce\ub294 Cadalys(Salesforce Platform \uae30\ubc18), Jira, ServiceNow, Aisera\ub97c \ud3ec\ud568\ud55c \ub2e4\uc591\ud55c ITSM \uc194\ub8e8\uc158\uacfc \ud1b5\ud569\ud560 \uc218 \uc788\ub294 \uc5ec\ub7ec \uac00\uc9c0 \uc635\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p>Salesforce Data Cloud \ucee4\ub125\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec ITSM \ub370\uc774\ud130\ub97c CRM\uc73c\ub85c \uc218\uc9d1 \ubc0f \ud1b5\ud569\ud558\uac70\ub098, MuleSoft\ub97c \ud1b5\ud574 \ubcf5\uc7a1\ud55c \ud1b5\ud569 \uc694\uad6c \uc0ac\ud56d\uc744 \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \uae30\uc874 ITSM \uacf5\uae09\uc5c5\uccb4\uac00 \ucda9\uc871\ud558\uc9c0 \ubabb\ud558\ub294 \ubd80\uc871\ud55c \ubd80\ubd84\uc740 \uc218\ub9ce\uc740 AppExchange \ud30c\ud2b8\ub108 \uc194\ub8e8\uc158\uc744 \ud65c\uc6a9\ud558\uc5ec \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n<\/div>\n\n<\/div> <!-- \/.accordion -->\n\n\n","protected":false},"excerpt":{"rendered":"<p>\uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ubcf4\uc548, \ub370\uc774\ud130, \ud1b5\ud569 \uc6a9\uc774\uc131, \uc5c5\uacc4 \ucd5c\uace0 \uc218\uc900\uc758 AI, \ud6cc\ub96d\ud55c \uace0\uac1d \uacbd\ud5d8\uc740 Crestron\uc774 \uc8fc\uc800 \uc5c6\uc774 Service Cloud\ub97c \uc120\ud0dd\ud558\ub3c4\ub85d \ub9cc\ub4e4\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n","protected":false},"author":805,"featured_media":1795,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"","post_meta_title":"","ai_synopsis":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"sf_content_type":[],"blog":[65,104,119,22,92,66],"coauthors":[8],"class_list":["post-1794","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","blog-agentforce-service","blog-ai","blog-customer-experience","blog-data-activation","blog-service","blog-slack"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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