{"id":182,"date":"2024-11-26T20:09:00","date_gmt":"2025-11-12T20:09:38","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=182"},"modified":"2025-12-28T20:01:08","modified_gmt":"2025-12-28T11:01:08","slug":"customer-satisfaction-survey","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/kr\/blog\/customer-satisfaction-survey\/","title":{"rendered":"\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub780? \uc124\ubb38\uc870\uc0ac\uc758 \uc911\uc694\uc131, \uc720\ud615 \ubc0f \ud65c\uc6a9 \uac00\uc774\ub4dc"},"content":{"rendered":"<h2>\uace0\uac1d \ub9cc\uc871\uc740 \ube44\uc988\ub2c8\uc2a4\uc758 \uc131\uacf5\uc744 \uc704\ud55c \ud544\uc218 \uc694\uc18c\uc785\ub2c8\ub2e4. \uc774 \uae00\uc744 \ud1b5\ud574 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \uce21\uc815\ud558\uae30 \uc704\ud55c \uc124\ubb38\uc870\uc0ac\uc758 \uc720\ud615\uacfc \uad6c\uc131 \ubc29\ubc95, \uc608\uc2dc, \ud65c\uc6a9 \uc0ac\ub840\ub97c \uc54c\uc544\ubcf4\uc138\uc694. \uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub97c \ud1b5\ud574 \uc11c\ube44\uc2a4 \uac1c\uc120\uc5d0 \ud544\uc694\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uace0, \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uc5ec \uc7a5\uae30\uc801\uc778 \ube0c\ub79c\ub4dc \ucda9\uc131\ub3c4\ub97c \uad6c\ucd95\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/h2>\n<p>\uace0\uac1d \ub9cc\uc871\ub3c4 \uc124\ubb38\uc870\uc0ac\ub294 \uace0\uac1d\uc758 \uc694\uad6c\uc640 \uc120\ud638\ub3c4, \ubd88\ub9cc \uc0ac\ud56d\uc744 \uacf5\uc720\ud560 \uae30\ud68c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc774 \uc6b0\ub9ac \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub9cc\uc871\ud558\ub294\uc9c0\ub97c \ud655\uc778\ud560 \uc218 \uc788\uc73c\uba70, \uace0\uac1d\uc73c\ub85c\ubd80\ud130 \uc194\uc9c1\ud55c \ud53c\ub4dc\ubc31\uc744 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \uce21\uc815\ud558\ub294 \ub370 \uace0\uac1d \uacbd\ud5d8\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub294 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \uc870\uc0ac\uc5d0 \ub530\ub974\uba74 <a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/state-of-the-connected-customer\/\" target=\"_blank\" rel=\"noopener\">\uc804\uccb4 \uace0\uac1d\uc758 80%<\/a>\ub294 \u2018\uae30\uc5c5\uc774 \uc81c\uacf5\ud558\ub294 \uacbd\ud5d8\uc774 \uadf8 \uae30\uc5c5\uc758 \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\ub9cc\ud07c \uc911\uc694\ud558\ub2e4.\u2019\uace0 \uc751\ub2f5\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/www.salesforce.com\/crm\/\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d \uad00\uacc4 \uad00\ub9ac(CRM) \uc2dc\uc2a4\ud15c<\/a>\uc744 \uc0ac\uc6a9\ud558\uba74 \uc774\ub7ec\ud55c \uace0\uac1d \ub370\uc774\ud130\ub97c \ud55c \uacf3\uc5d0\uc11c \uc27d\uac8c \ucd94\uc801, \uad00\ub9ac \ubc0f \ubd84\uc11d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \ub370\uc774\ud130\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \ud655\uc778\ud560 \uc218 \uc788\uc5b4, \uace0\uac1d\uc758 \uae30\ub300\uc5d0 \ubd80\uc751\ud558\uae30 \uc704\ud55c \ubc29\uc548\uc744 \uc138\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uc870\uc0ac\ub97c \ucd5c\ub300\ud55c \ud65c\uc6a9\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc744 \uc0b4\ud3b4\ubcf4\uc138\uc694.<\/p>\n<p><b>\ud559\uc2b5\ub0b4\uc6a9:<\/b><\/p>\n<ul>\n<li>\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/li>\n<li>\uace0\uac1d \ub9cc\uc871\ub3c4 \uc124\ubb38\uc870\uc0ac\uac00 \uc911\uc694\ud55c \uc774\uc720<\/li>\n<li>\uace0\uac1d \ub9cc\uc871\ub3c4 \uc124\ubb38\uc870\uc0ac\ub97c \ub9cc\ub4dc\ub294 \ubc29\ubc95<\/li>\n<li>\ubb3c\uc5b4\ubcfc \uc9c8\ubb38\uc758 \uc720\ud615\uacfc \uc608\uc2dc<\/li>\n<li>\uace0\uac1d \ub9cc\uc871\ub3c4 \uc124\ubb38\uc870\uc0ac\uc758 \uc8fc\uc694 \ud65c\uc6a9 \uc0ac\ub840<\/li>\n<li>\uace0\uac1d \ub9cc\uc871\ub3c4 \uc124\ubb38\uc870\uc0ac\ub97c \uc720\ub9ac\ud558\uac8c \ud65c\uc6a9\ud558\ub294 \ubc29\ubc95<\/li>\n<\/ul>\n<h3>\uace0\uac1d \ub9cc\uc871\ub3c4 \uc124\ubb38\uc870\uc0ac\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/h3>\n<p>\ube44\uc988\ub2c8\uc2a4\uc5d0\uc11c \uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub294 \uace0\uac1d \uacbd\ud5d8\uc5d0 \ub300\ud55c <a href=\"https:\/\/www.salesforce.com\/service\/customer-service-operations\/feedback-management\/\" target=\"_blank\" rel=\"noopener\">\ud53c\ub4dc\ubc31<\/a>\uc744 \uc218\uc9d1\ud558\uae30 \uc704\ud574 \uc0ac\uc6a9\ub429\ub2c8\ub2e4. \uc77c\ubc18\uc801\uc73c\ub85c \uc81c\ud488, \uc11c\ube44\uc2a4 \ub610\ub294 \ucd5c\uadfc \ube0c\ub79c\ub4dc \uad00\ub828 \uacbd\ud5d8\uc5d0 \ub300\ud55c \ub9cc\uc871\ub3c4\ub97c \uce21\uc815\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc870\uc0ac\ub97c \ud1b5\ud574 \uc778\uad6c\ud1b5\uacc4\ud559\uc801 \ud2b9\uc131, \uc2ec\ub9ac\uc801 \ud2b9\uc131, \uc81c\ud488\/\uc11c\ube44\uc2a4 \uc774\uc6a9 \ud589\ud0dc, \uad6c\ub9e4 \uc2b5\uad00, \uc804\ubc18\uc801\uc778 \ub9cc\uc871\ub3c4 \ub4f1 \uc5ec\ub7ec \uac00\uc9c0 \ubc29\ubc95\uc73c\ub85c \uace0\uac1d\uc744 \uc138\ubd84\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub85c\uc368 \ub2e4\uc591\ud55c \uace0\uac1d \uc138\uadf8\uba3c\ud2b8\uc758 \uac01\uae30 \ub2e4\ub978 \uae30\ub300\uc640 \uc694\uad6c\ub97c \ud30c\uc545\ud569\ub2c8\ub2e4. \uc774\ud6c4 \uadf8\uc5d0 \ub9de\ucdb0 \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc778\ud654\ud558\uc5ec \ube0c\ub79c\ub4dc\uc5d0 \ub300\ud55c \ucda9\uc131\ub3c4\uc640 \uc720\uc9c0\uc728\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.\ucc57\ubd07\ubd80\ud130 \uc774\uba54\uc77c\uae4c\uc9c0 <a href=\"https:\/\/www.salesforce.com\/blog\/digital-customer-service-channels\/\" target=\"_blank\" rel=\"noopener\">\ub2e4\uc591\ud55c \ub514\uc9c0\ud138 \ucc44\ub110<\/a>\uc744 \ud1b5\ud574 \uc870\uc0ac\ub97c \uc2e4\uc2dc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c8\ubb38\uc740 \uad6c\uc870\ud654\ub41c \uc9c8\ubb38(\uc0ac\uc804 \uc815\uc758\ub41c \uc751\ub2f5 \uc120\ud0dd\uc9c0 \ud3ec\ud568) \ub610\ub294 \uac1c\ubc29\ud615 \uc9c8\ubb38(\uace0\uac1d\uc774 \uc790\uc138\ud55c \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uc9c8\ubb38)\uc73c\ub85c \uad6c\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc870\uc0ac\uc758 \ubaa9\ud45c\ub294 \uc815\ub7c9\uc801, \uc815\uc131\uc801 \ub370\uc774\ud130\ub85c\ubd80\ud130 <a href=\"https:\/\/www.salesforce.com\/service\/customer-service-incident-management\/customer-service-operations\/\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8<\/a>\ub97c \ud655\ubcf4\ud558\uc5ec, \ub370\uc774\ud130\uc5d0 \uae30\ubc18\ud55c \uc758\uc0ac\uacb0\uc815\uc744 \ub0b4\ub9ac\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc5bb\ub294 \uac83\uc785\ub2c8\ub2e4. \uace0\uac1d \uacbd\ud5d8\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uace0, \ubb34\uc5c7\uc774 \ud6a8\uacfc\uac00 \uc788\ub294\uc9c0 \ud655\uc778\ud558\uace0, \uac1c\uc120\uc774 \ud544\uc694\ud55c \ubd80\ubd84\uc744 \ud30c\uc545\ud569\ub2c8\ub2e4. \uc774\ub85c\uc368 \uae30\uc5c5\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uace0 <a href=\"https:\/\/www.salesforce.com\/blog\/what-is-good-customer-service\/\" target=\"_blank\" rel=\"noopener\">\uc6b0\uc218\ud55c \uace0\uac1d \uc11c\ube44\uc2a4<\/a>\ub97c \uc81c\uacf5\ud558\ub294 \ub370 \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\u00a0<\/p>\n<h3>\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\uac00 \uc911\uc694\ud55c \uc774\uc720<\/h3>\n<p>\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub294 <a href=\"https:\/\/www.salesforce.com\/blog\/what-is-customer-experience\/\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d \uacbd\ud5d8<\/a>\uc744 \uc774\ud574\ud558\ub294 \ub370 \uc788\uc5b4 \ud575\uc2ec\uc801\uc778 \ubd80\ubd84\uc785\ub2c8\ub2e4. \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \uce21\uc815\ud558\uace0 \ud6a8\uacfc\uc801\uc778 \ubd80\ubd84\uacfc \uadf8\ub807\uc9c0 \uc54a\uc740 \ubd80\ubd84\uc744 \ud30c\uc545\ud558\uc5ec \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ud560 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc640\uc90d\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub370\uc774\ud130 \uc778\uc0ac\uc774\ud2b8\ub97c \ud65c\uc6a9\ud574 \uc81c\ud488, \uc11c\ube44\uc2a4, \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uae30 \uc704\ud55c \ub354 \ub098\uc740 \ubc29\ubc95\uc744 \ucc3e\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c \uace0\uac1d\uc758 \uc120\ud638\ub3c4\ub97c \uba74\ubc00\ud788 \ud30c\uc545\ud574 \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\ub97c \ub9de\ucda4\ud654\ud558\uace0, \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc778\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uacbd\uc7c1\uc5c5\uccb4\uc640 \ube44\uad50\ud574 \uc6b0\ub9ac \ube44\uc988\ub2c8\uc2a4\uac00 \ud604\uc7ac \uc5b4\ub5a4 \uc704\uce58\uc5d0 \uc788\ub294\uc9c0 \ud655\uc778\ud574 \ubcf4\uc138\uc694.<\/p>\n<p>\uac00\uc7a5 \uc911\uc694\ud55c \uac83\uc740 \uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub97c \ud1b5\ud574 \uc6b0\ub9ac \ube44\uc988\ub2c8\uc2a4\uac00 \uace0\uac1d\uc758 \uacbd\ud5d8\uc5d0 \uad00\uc2ec\uc744 \uac16\uace0 \uc788\uc74c\uc744 \ubcf4\uc5ec\uc904 \uc218 \uc788\ub2e4\ub294 \uc810\uc785\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d \uad00\uacc4\ub97c \uac15\ud654\ud558\uace0 \ucda9\uc131\ub3c4\ub97c \uad6c\ucd95\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc8fc\uace0, \uc774\ub294 \uace7 \ub9e4\ucd9c \uc99d\ub300\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\uace0\uac1d \ub9cc\uc871\ub3c4 \uc124\ubb38\uc870\uc0ac\ub97c \ub9cc\ub4dc\ub294 \ubc29\ubc95<\/h3>\n<p>\uc124\ubb38\uc740 \uae30\uc5c5\uc774 \uc870\uc0ac\ub97c \ud1b5\ud574 \uc54c\uace0\uc790 \ud558\ub294 \uc815\ubcf4\uc5d0 \ub530\ub77c \ub2ec\ub77c\uc9d1\ub2c8\ub2e4. \uc804\ubc18\uc801\uc778 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ud30c\uc545\ud558\uae30 \uc704\ud574 \uc124\ubb38\uc870\uc0ac\ub97c \uc124\uacc4\ud560 \uc218\ub3c4 \uc788\uace0, \uace0\uac1d, \uc81c\ud488 \ub610\ub294 \uc11c\ube44\uc2a4 \uacbd\ud5d8\uc758 \ud2b9\uc815 \ubd80\ubd84\uc744 \uc790\uc138\ud788 \uc870\uc0ac\ud558\uae30 \uc704\ud574 \uc124\ubb38\uc870\uc0ac\ub97c \uc124\uacc4\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc2dc\uac04\uc744 \uc808\uc57d\ud558\uae30 \uc704\ud574 \uc544\uc778\uc288\ud0c0\uc778 GPT\uc640 \uac19\uc740 <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2023\/03\/07\/einstein-generative-ai\/\" target=\"_blank\" rel=\"noopener\">\uc0dd\uc131\ud615 AI<\/a>\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc124\ubb38\uc870\uc0ac\ub97c \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \u201c\uc791\ub144\uc5d0 X \uc81c\ud488\uc5d0 \ub300\ud574 \ubb38\uc758\ud588\uc9c0\ub9cc, \uace0\uac1d \ub9cc\uc871\ub3c4 \uc810\uc218\uac00 \ub0ae\uc558\ub358 \uace0\uac1d\uc744 \ub300\uc0c1\uc73c\ub85c \uc124\ubb38\uc870\uc0ac\ub97c \uc791\uc131\ud574 \uc8fc\uc138\uc694.\u201d\ub77c\uace0 \uc694\uccad\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0dd\uc131\ud615 AI\uac00 \ub9cc\ub4e0 \uc124\ubb38\uc870\uc0ac\ub97c \ud65c\uc6a9\ud560 \uacbd\uc6b0, \ubb38\ud56d\uc758 \uc815\ud655\uc131\uc744 \uc704\ud574 \uc0ac\ub78c\uc774 \ud55c \ubc88 \ub354 \uac80\ud1a0\ud558\ub294 \uac83\uc774 \uc88b\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c \uc0dd\uc131\ud615 AI\ub97c \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d \uc138\uadf8\uba3c\ud2b8\ubcc4\ub85c \uc5b4\ub5a4 \uace0\uac1d\uc5d0\uac8c \uc5b4\ub290 \uc124\ubb38\uc870\uc0ac\ub97c \ubcf4\ub0bc\uc9c0 \uacb0\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0dd\uc131\ud615 AI\ub294 \uace0\uac1d \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud574 \ub2e4\uc591\ud55c \uc138\uadf8\uba3c\ud2b8 \ub0b4\uc758 \ud328\ud134\uacfc \uc120\ud638\ub3c4\ub97c \ud30c\uc545\ud560 \uc218 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uacfc\uac70\uc5d0 <a href=\"https:\/\/www.salesforce.com\/service\/customer-service-incident-management\/customer-satisfaction-score\/\" target=\"_blank\" rel=\"noopener\">CSAT(\uace0\uac1d \ub9cc\uc871\ub3c4 \uc810\uc218)<\/a>\uac00 \ub192\uc558\ub358 \uace0\uac1d\uc5d0\uac8c\ub294 A\ubc84\uc804 \uc124\ubb38\uc870\uc0ac\ub97c, \ub0ae\uc558\ub358 \uace0\uac1d\uc5d0\uac8c\ub294 B\ubc84\uc804 \uc124\ubb38\uc870\uc0ac\ub97c \ubcf4\ub0bc \uac83\uc744 \ucd94\ucc9c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\ub9de\ucda4\ud615\uc73c\ub85c \uc124\ubb38\uc870\uc0ac\ub97c \uc2e4\uc2dc\ud558\uba74 \ubcf4\ub2e4 \uc758\ubbf8 \uc788\ub294 \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc744 \uac00\ub2a5\uc131\uc774 \ub192\uc544\uc9d1\ub2c8\ub2e4.<\/p>\n<p>\uc124\ubb38\uc758 \ubaa9\ud45c\uac00 \ubb34\uc5c7\uc774\ub4e0, \uc131\uacf5\uc801\uc778 \uc124\ubb38\uc870\uc0ac\ub97c \uc704\ud55c \uc124\uc815 \ubc29\ubc95\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<p><b>\ubaa9\uc801\uc744 \uba85\ud655\ud788 \uc815\uc758\ud558\uc138\uc694:<\/b>\uc2dc\uc791\ud558\uae30 \uc804\uc5d0 \uc124\ubb38\uc73c\ub85c \uc5b4\ub5a4 \uc815\ubcf4\ub97c \uc5bb\uace0 \uc2f6\uc740\uc9c0 \uacb0\uc815\ud558\uc138\uc694. \uc608\ub97c \ub4e4\uc5b4 \uace0\uac1d\uc774 \uc6b0\ub9ac \uc11c\ube44\uc2a4\uac00 \uc81c\uacf5\ud558\ub294 <a href=\"https:\/\/www.salesforce.com\/resources\/guides\/self-service-checklist\/\" target=\"_blank\" rel=\"noopener\">\uc140\ud504 \uc11c\ube44\uc2a4 \uacbd\ud5d8<\/a>\uc774 \uc5bc\ub9c8\ub098 \uc27d\ub2e4\uace0 \ub290\ub07c\ub294\uc9c0 \uc54c\uace0 \uc2f6\ub2e4\uba74, \uc140\ud504 \uc11c\ube44\uc2a4 \uc0ac\uc6a9 \ud3b8\uc758\uc131\uc5d0\ub9cc \uc9c8\ubb38\uc758 \ucd08\uc810\uc744 \ub9de\ucd94\uc138\uc694.<\/p>\n<p><b>\uc124\ubb38\uc870\uc0ac\ub97c \uc9e7\uac8c \uc720\uc9c0\ud558\uc138\uc694: <\/b>\uc77c\ubd80 \uace0\uac1d\uc740 \uc790\uc138\ud55c \ud53c\ub4dc\ubc31\uc744 \uc81c\uacf5\ud558\uace0 \uc2f6\uc5b4 \ud560 \uc218 \uc788\uc9c0\ub9cc, \uc124\ubb38\uc774 \ub108\ubb34 \uae38\uac70\ub098 \ubcf5\uc7a1\ud558\uba74 \ucda9\ubd84\ud55c \uc751\ub2f5\uc774\ub098 \uc591\uc9c8\uc758 \ud53c\ub4dc\ubc31\uc744 \uc5bb\uc9c0 \ubabb\ud560 \uac00\ub2a5\uc131\uc774 \ub192\uc2b5\ub2c8\ub2e4. \uad6c\uc870\ud615, \uac1c\ubc29\ud615 \ub450 \uc720\ud615\uc758 \uc870\ud569\ud615 \ub4f1 \uc5b4\ub5a4 \uc9c8\ubb38 \uc720\ud615\uc744 \uc0ac\uc6a9\ud558\ub4e0 \uc9c8\ubb38\uc758 \uac1c\uc218\ub97c \uc81c\ud55c\ud558\uc138\uc694. \ub610\ud55c <a href=\"https:\/\/www.qualtrics.com\/support\/survey-platform\/survey-module\/survey-checker\/survey-methodology-compliance-best-practices\/\" target=\"_blank\" rel=\"noopener\">\uc124\ubb38\uc870\uc0ac\ub97c \uc644\ub8cc\ud558\ub294 \ub370 \uac78\ub9ac\ub294 \uc2dc\uac04<\/a>\uc744 \uc54c\ub824\uc8fc\uc138\uc694.<\/p>\n<p><b>\uc815\ub7c9\uc801 \uc9c8\ubb38\uacfc \uc815\uc131\uc801 \uc9c8\ubb38\uc744 \ubaa8\ub450 \uc0ac\uc6a9\ud558\uc138\uc694: <\/b>\uac01 \uc9c8\ubb38 \uc720\ud615\uc740 \uace0\uc720\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc815\ub7c9\uc801 \uc9c8\ubb38\uc740 <a href=\"https:\/\/www.salesforce.com\/service\/customer-service-incident-management\/customer-satisfaction-score\/\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d \ub9cc\uc871\ub3c4 \uc810\uc218(CSAT)<\/a>\ub85c \ubd84\uc11d\ud558\uace0 \uce21\uc815\ud560 \uc218 \uc788\ub294 \uc218\uce58 \ub370\uc774\ud130\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc815\uc131\uc801 \ub370\uc774\ud130\ub294 \uc815\ub7c9\uc801 \ub370\uc774\ud130\uc758 &#8216;\uc774\uc720&#8217;\ub97c \uc124\uba85\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \uace0\uac1d\uc5d0\uac8c \uc790\uc2e0\uc758 \uacbd\ud5d8\uc744 \uc22b\uc790 \ucc99\ub3c4\ub85c \ud3c9\uac00\ud558\ub3c4\ub85d \uc694\uccad\ud558\uc138\uc694. \uace0\uac1d\uc774 \uc790\uc2e0\uc758 \ub9d0\ub85c \uadf8 \uc758\ubbf8\ub97c \uc124\uba85\ud560 \uc218 \uc788\ub3c4\ub85d \uac1c\ubc29\ud615 \ud53c\ub4dc\ubc31\uc744 \uc720\ub3c4\ud558\ub294 \uc9c8\ubb38\uc73c\ub85c \ub9c8\ubb34\ub9ac\ud558\uc138\uc694.<\/p>\n<p><b>\uac1c\uc778\ud654\ud558\uc5ec \uad6c\uccb4\ud654\ud558\uc138\uc694: <\/b>\uc870\uc0ac\uc5d0 \ub530\ub974\uba74 <a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/state-of-the-connected-customer\/\" target=\"_blank\" rel=\"noopener\">61%\uc758 \uace0\uac1d<\/a>\uc774 \ub300\ubd80\ubd84\uc758 \uae30\uc5c5\uc774 \uc790\uc2e0\uc744 \uc22b\uc790\ub85c \ucde8\uae09\ud55c\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.salesforce.com\/service\/customer-service-automation\/\" target=\"_blank\" rel=\"noopener\">CRM \ubc0f \uc790\ub3d9\ud654 \uae30\ub2a5<\/a>\uc758 \uc704\ub825\uc740 \ubc14\ub85c \uc774 \ubd80\ubd84\uc5d0\uc11c \ubc1c\ud718\ub429\ub2c8\ub2e4. \uace0\uac1d \uc774\ub984 \ub4f1 \uc6b0\ub9ac \ube44\uc988\ub2c8\uc2a4\uc640 \uace0\uac1d \uac04\uc758 \uc774\uc804 \uc0c1\ud638\uc791\uc6a9\uc73c\ub85c\ubd80\ud130 \uc5bb\uc740 \uc815\ubcf4\ub97c \ud65c\uc6a9\ud574 \uac1c\uc778\ud654\ub41c \uc774\uba54\uc77c\uc744 \ub300\uaddc\ubaa8\ub85c \uc804\uc1a1\ud558\uc138\uc694. \uc774\ub7ec\ud55c \uac1c\uc778\ud654\ub41c \uc811\ucd09\uc740 \uace0\uac1d\uc774 \uc2a4\uc2a4\ub85c\ub97c \uc911\uc694\ud55c \uc0ac\ub78c\uc73c\ub85c \ub290\ub07c\uac8c \ud558\uc5ec \uc124\ubb38 \uc751\ub2f5\ub960\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ub610\ud55c \uace0\uac1d \ucc38\uc5ec\ub97c \uac1c\uc120\ud558\uace0, \ube44\uc988\ub2c8\uc2a4\uc640 \uace0\uac1d \uac04\uc758 \uad00\uacc4\ub97c \ub354 \uac15\ub825\ud558\uac8c \uad6c\ucd95\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<p><b>\uc804\ub2ec \ubc29\ubc95\uc744 \uc120\ud0dd\ud558\uc138\uc694:<\/b> \uc124\ubb38 \uc870\uc0ac \uc804\ub2ec \ubc29\ubc95\uc740 <a href=\"https:\/\/www.salesforce.com\/resources\/guides\/voice-digital-customer-service\/\" target=\"_blank\" rel=\"noopener\">\uc74c\uc131<\/a>, \uc774\uba54\uc77c, \uc18c\uc15c \ubbf8\ub514\uc5b4, \uc2e4\uc2dc\uac04 \ucc44\ud305 \ub4f1 \uace0\uac1d\uc758 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uc120\ud638\ub3c4\uc5d0 \ub9de\uac8c \uc120\ud0dd\ud574\uc57c \ud569\ub2c8\ub2e4. \uc801\ud569\ud55c \ubc29\ubc95\uc744 \ubaa8\ub974\uaca0\ub2e4\uba74 \ub2e4\uc591\ud55c \uc635\uc158\uc744 \ud14c\uc2a4\ud2b8\ud558\uc5ec \uc5b4\ub5a4 \ubc29\ubc95\uc774 \uac00\uc7a5 \ub9ce\uc740 \uc751\ub2f5\uc744 \uc5bb\ub294\uc9c0 \ud655\uc778\ud558\uc138\uc694.<\/p>\n<p><b>\ud0c0\uc774\ubc0d\uc774 \uac00\uc7a5 \uc911\uc694\ud569\ub2c8\ub2e4: <\/b>\uace0\uac1d\uc758 \uba38\ub9bf\uc18d\uc5d0 \uacbd\ud5d8\uc774 \uc544\uc9c1 \uc0dd\uc0dd\ud560 \ub54c \uc124\ubb38\uc870\uc0ac\ub97c \ubcf4\ub0b4\ub418, \uace0\uac1d\uc774 \uc758\uacac\uc744 \ud615\uc131\ud560 \ucda9\ubd84\ud55c \uc2dc\uac04\uc744 \uc8fc\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc911\uc694\ud55c \ub300\ud654\ub098 \uace0\uac1d \ud589\ub3d9\uc774 \ub05d\ub09c \ud6c4\uc5d0 \uc124\ubb38\uc744 \uc804\ub2ec\ud558\uba74 \ub354 \uc815\ud655\ud558\uace0 \uc720\uc6a9\ud55c \uc751\ub2f5\uc744 \uc218\uc9d1\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. <a href=\"https:\/\/www.salesforce.com\/service\/cloud\/\" target=\"_blank\" rel=\"noopener\">Service Cloud<\/a>\uc640 \uac19\uc740 \ud234\uc744 \uc0ac\uc6a9\ud558\uba74 \uac00\uc7a5 \uc911\uc694\ud55c \uc2dc\uae30\uc5d0 \uc751\ub2f5\uc744 \uc790\ub3d9\ud654\ud558\uc5ec \uc804\uc1a1\ud560 \uc218 \uc788\uc73c\ubbc0\ub85c, \uc801\uc2dc\uc5d0 \uace0\uac1d\uc5d0\uac8c \uc5f0\ub77d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ub204\uad70\uac00\uac00 \uc751\ub2f5\ud558\uc9c0 \uc54a\uc744 \uacbd\uc6b0\ub97c \ub300\ube44\ud558\uc5ec \uc124\ubb38\uc870\uc0ac\ub97c \uc644\ub8cc\ud558\ub3c4\ub85d \ub9ac\ub9c8\uc778\ub354\ub97c \ubcf4\ub0bc \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><b>\ud53c\ub4dc\ubc31\uc5d0 \ub530\ub77c \ud589\ub3d9\ud558\uc138\uc694: <\/b>\ub370\uc774\ud130 \uc218\uc9d1\uc758 \ubaa9\uc801\uc740 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud574 \ubb34\uc5b8\uac00\ub97c \ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uace0\uac1d \ud53c\ub4dc\ubc31\uc5d0 \ub530\ub77c \ubcc0\uacbd \uc0ac\ud56d\uc744 \uc801\uc6a9\ud558\uace0 \ub09c \ud6c4 \uac1c\uc778\ud654\ub41c \uc774\uba54\uc77c, \uc571 \ub0b4 \uc54c\ub9bc \ub610\ub294 \uc18c\uc15c \ubbf8\ub514\uc5b4 \uacf5\uc9c0\ub97c \ud1b5\ud574 \uace0\uac1d\uc5d0\uac8c \uadf8 \uc0ac\uc2e4\uc744 \uc54c\ub9ac\uc138\uc694. \ud53c\ub4dc\ubc31\uc774 \ube44\uc988\ub2c8\uc2a4\uc758 \ubcc0\ud654\uc5d0 \uc5b4\ub5a4 \uc601\ud5a5\uc744 \ubbf8\ucce4\ub294\uc9c0 \uace0\uac1d\uc5d0\uac8c \ubcf4\uc5ec \uc8fc\uba74, \uc2e0\ub8b0\uac00 \uc313\uc774\uace0 \ub2e4\ub978 \uc0ac\ub78c\uc5d0\uac8c \ucd94\ucc9c\ud558\uac70\ub098 \ud5a5\ud6c4 \uc124\ubb38\uc870\uc0ac\uc5d0 \uc751\ub2f5\ud560 \uac00\ub2a5\uc131\uc774 \ub192\uc544\uc9d1\ub2c8\ub2e4.<\/p>\n<p><b>\uacfc\uac70 \uc124\ubb38\uc870\uc0ac\ub97c \ucc38\uace0\ud558\uc138\uc694: <\/b>\ubaa8\ub4e0 \uc124\ubb38\uc870\uc0ac\uac00 \uc6d0\ud558\ub294 \ub370\uc774\ud130\ub97c \uc81c\uacf5\ud558\ub294 \uac83\uc740 \uc544\ub2d9\ub2c8\ub2e4. \uacfc\uac70\uc5d0 \uc9c4\ud589\ud588\ub358 \uc124\ubb38\uc870\uc0ac\ub97c \uc0b4\ud3b4\ubcf4\uace0 \uc5b4\ub5a4 \uc870\uc0ac\uac00 \ud6a8\uacfc\uac00 \uc88b\uc558\ub294\uc9c0, \ub354 \ub098\uc740 \uacb0\uacfc\ub97c \uc704\ud574 \uc5b4\ub5a4 \uc810\uc744 \uac1c\uc120\ud560 \uc218 \uc788\ub294\uc9c0 \uc54c\uc544\ubcf4\uc138\uc694.<\/p>\n<h3>\uace0\uac1d \uc11c\ube44\uc2a4 \uc9c8\ubb38\uc758 \uc720\ud615\uacfc \uc608\uc2dc<\/h3>\n<p>\uc774\uc81c \uc124\uba85 \ub4dc\ub9b0 \ubc29\ubc95\uc744 \ucc38\uace0\ud574\uc11c \uace0\uac1d \ub9cc\uc871\ub3c4 \uc124\ubb38\uc870\uc0ac\ub97c \ub9cc\ub4e4\uc5b4\ubcf4\uc138\uc694. \uc6d0\ud558\ub294 \ud53c\ub4dc\ubc31 \uc720\ud615\uc5d0 \ub530\ub77c \ub2e4\uc591\ud55c \uc885\ub958\uc758 \uc9c8\ubb38\uc744 \ud3ec\ud568\ud574\uc57c \ud569\ub2c8\ub2e4. \uad6c\uccb4\uc801\uc73c\ub85c \uc5b4\ub5a4 \uc811\uadfc \ubc29\uc2dd\uc744 \ucde8\ud574\uc57c \ud560\uae4c\uc694?<\/p>\n<p>\uc6d0\ud558\ub294 \uc815\ubcf4\uc5d0 \ub530\ub77c \uc9c8\ubb38\uc740 \uc77c\ubc18\uc801\uc778 \uac83\ubd80\ud130 \uad6c\uccb4\uc801\uc778 \uac83\uae4c\uc9c0 \ub2e4\uc591\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \ud3c9\uac00 \ucc99\ub3c4\ub294 \uc77c\ubc18\uc801\uc778 \ub9cc\uc871\ub3c4\ub97c \ud30c\uc545\ud558\uace0 CSAT(\uace0\uac1d \ub9cc\uc871\ub3c4 \uc810\uc218) \ubca4\uce58\ub9c8\ud06c\ub97c \uc124\uc815\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub9cc\uc57d \ud2b9\uc815 \uc81c\ud488\uc774\ub098 \uc81c\ud488 \uae30\ub2a5\uc5d0 \ub300\ud55c \uace0\uac1d \uacbd\ud5d8\uc5d0 \ub300\ud574 \ub354 \uc790\uc138\ud55c \uc815\ubcf4\ub97c \uc5bb\uace0 \uc2f6\ub2e4\uba74, \uace0\uac1d\uc774 \uc9c1\uc811 \ub9d0\ub85c \ud45c\ud604\ud558\ub3c4\ub85d \ubb38\ud56d\uc744 \uad6c\uc131\ud574 \ubcf4\uc138\uc694.<\/p>\n<p>\ub2e4\uc74c\uc740 \uc124\ubb38\uc870\uc0ac\ub97c \uc2dc\uc791\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 8\uac00\uc9c0 \uc9c8\ubb38 \uc720\ud615\uacfc \uc608\uc2dc\uc785\ub2c8\ub2e4.<\/p>\n<p><b>1. \uc804\ubc18\uc801\uc778 \ub9cc\uc871\ub3c4: <\/b>\uc77c\ubc18\uc801\uc73c\ub85c \uc81c\ud488 \ub610\ub294 \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \uc804\ubc18\uc801\uc778 \ub9cc\uc871\ub3c4\ub97c \uce21\uc815\ud558\uae30 \uc704\ud55c \ud3c9\uc810\uc785\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\uc608\uc2dc: \u201c\uc800\ud76c \uc81c\ud488 \ub610\ub294 \uc11c\ube44\uc2a4\uc5d0 \uc5bc\ub9c8\ub098 \ub9cc\uc871\ud558\uc2ed\ub2c8\uae4c? 1\ubd80\ud130 5\uae4c\uc9c0\uc758 \ucc99\ub3c4\ub85c \uc120\ud0dd\ud574 \uc8fc\uc138\uc694.\u201d<\/li>\n<\/ul>\n<p><b>2. \uad6c\uccb4\uc801\uc778 \uacbd\ud5d8: <\/b>\uac1c\ubc29\ud615 \uc9c8\ubb38\uc744 \uc0ac\uc6a9\ud558\uc5ec \ube44\uc988\ub2c8\uc2a4\uc758 \ub2e4\uc591\ud55c \uce21\uba74\uc774\ub098 \uc0c1\ud638 \uc791\uc6a9\uc5d0 \ub300\ud55c \uace0\uac1d\uc758 \uacbd\ud5d8\uc744 \uc54c\uc544\ubcf4\uc138\uc694.<\/p>\n<ul>\n<li>\uc608\uc2dc: \u201c\ucd5c\uadfc \uace0\uac1d \uc11c\ube44\uc2a4 \ud300\uacfc\uc758 \uacbd\ud5d8\uc5d0 \ub300\ud574 \uc124\uba85\ud574 \uc8fc\uc138\uc694.\u201d<\/li>\n<\/ul>\n<p><b>3. \uac1c\uc120 \uc81c\uc548: <\/b>\uac1c\uc120 \ubc29\ubc95\uc5d0 \ub300\ud55c \uc2e4\ud589 \uac00\ub2a5\ud55c \ud53c\ub4dc\ubc31\uc744 \uc694\uccad\ud569\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\uc608\uc2dc: \u201c\uace0\uac1d \uc13c\ud130 \uc774\uc6a9 \ud3b8\uc758\ub97c \uc704\ud574 \uac00\uc7a5 \uba3c\uc800 \uac1c\uc120\ub418\uc5c8\uc73c\uba74 \ud558\ub294 \ud55c \uac00\uc9c0\uac00 \uc788\ub2e4\uba74 \ubb34\uc5c7\uc778\uac00\uc694?\u201d<\/li>\n<\/ul>\n<p><b>4. \uc81c\ud488 \uc0ac\uc6a9 \ud604\ud669: <\/b>\uace0\uac1d\uc774 \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\ub97c \uc5b4\ub5a4 \ubc29\uc2dd\uc73c\ub85c \uc774\uc6a9\ud558\uace0 \uc788\ub294\uc9c0 \ud30c\uc545\ud569\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\uc608\uc2dc: \u201c\uc8fc\ub85c \uc800\ud76c \uc81c\ud488\uc774\ub098 \uc11c\ube44\uc2a4\ub97c \uc5b4\ub5bb\uac8c \uc0ac\uc6a9\ud558\uc2dc\ub098\uc694?\u201d<\/li>\n<\/ul>\n<p><b>5. \uc778\uad6c \ud1b5\uacc4: <\/b>\ubc30\uacbd \uc815\ubcf4\ub97c \uc218\uc9d1\ud558\uc5ec \uc7a0\uc7ac\uace0\uac1d\uc744 \ub354 \uc138\ubd84\ud654\ud558\uc138\uc694.<\/p>\n<ul>\n<li>\uc608\uc2dc: \u201c\uac70\uc8fc\ud558\uace0 \uacc4\uc2dc\ub294 \uc9c0\uc5ed\uc744 \uc120\ud0dd\ud574 \uc8fc\uc138\uc694.\u201d<\/li>\n<\/ul>\n<p><b>6. \uc2ec\ub9ac \ud1b5\uacc4: <\/b>\uace0\uac1d\uc758 \ud0dc\ub3c4\uc640 \ud589\ub3d9\uc744 \ud0d0\uc0c9\ud558\uc138\uc694.<\/p>\n<ul>\n<li>\uc608\uc2dc: \u201c\uc800\ud76c \uc11c\ube44\uc2a4\ub97c \uc120\ud0dd\ud558\uace0 \uc774\uc6a9\ud558\ub294 \ub370 \uc788\uc5b4, \u2018<a href=\"https:\/\/www.salesforce.com\/blog\/sustainable-field-service-business\/\" target=\"_blank\" rel=\"noopener\">\uc9c0\uc18d\uac00\ub2a5\uc131<\/a>\u2019\uc740 \uc5bc\ub9c8\ub098 \uc911\uc694\ud558\uac8c \uc791\uc6a9\ud558\ub098\uc694?\u201d<\/li>\n<\/ul>\n<p><b>7. \ub9cc\uc871\ub3c4 \ucc99\ub3c4: <\/b>\uc11c\ube44\uc2a4 \ub610\ub294 \ud68c\uc0ac\uc5d0 \ub300\ud55c \uc804\ubc18\uc801\uc778 \uacbd\ud5d8\uc5d0 \ub300\ud55c \ub9cc\uc871\ub3c4\ub97c \uc815\ub7c9\ud654\ud558\uc138\uc694.<\/p>\n<ul>\n<li>\uc608\uc2dc: \u201c1\ubd80\ud130 10\uc810\uae4c\uc9c0\ub97c \uae30\uc900\uc73c\ub85c, \uc624\ub298 \ucee8\ud0dd \uc13c\ud130 \uacbd\ud5d8\uc740 \uc5bc\ub9c8\ub098 \ub9cc\uc871\uc2a4\ub7ec\uc6b0\uc168\ub098\uc694?\u201d<\/li>\n<\/ul>\n<p><b>8. \uc8fc\uad00\uc2dd: <\/b>\uad6c\uccb4\uc801\uc778 \uc9c8\ubb38\uc744 \ud1b5\ud574 \uc880 \ub354 \uc790\uc138\ud55c \ub9e5\ub77d\uc744 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac1c\ubc29\ud615 \uc8fc\uad00\uc2dd \uc9c8\ubb38\uc744 \ud1b5\ud574 \uace0\uac1d\uc740 \uc790\uc2e0\uc758 \uc758\uacac\uc744 \uc790\uc720\ub86d\uac8c \ud45c\ud604\ud569\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\uc608\uc2dc: \u201c\uc6b0\ub9ac \uc81c\ud488\uc5d0 \ub300\ud55c \uace0\uac1d\ub2d8\uc758 \uacbd\ud5d8\uc740 \uc5b4\ub560\ub098\uc694?\u201d<\/li>\n<\/ul>\n<h3>\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\uc758 \uc8fc\uc694 \ud65c\uc6a9 \uc0ac\ub840<\/h3>\n<p>\uace0\uac1d \uc870\uc0ac\ub294 \uc0ac\ud6c4\uc5d0 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud55c \uc704\uae30 \ub300\uc751 \ub3c4\uad6c\uac00 \uc544\ub2c8\ub77c, \uace0\uac1d \uacbd\ud5d8\uc744 \ud30c\uc545\ud558\uace0 \uac1c\uc120\ud558\uae30 \uc704\ud55c \uc608\ubc29 \uc218\ub2e8\uc73c\ub85c \ud65c\uc6a9\ud574\uc57c \ud569\ub2c8\ub2e4. \uace0\uac1d \uc5ec\uc815\uc758 \ubaa8\ub4e0 \ub2e8\uacc4\uc5d0\uc11c \uc815\ubcf4\ub97c \uc218\uc9d1\ud574 \uc778\uc0ac\uc774\ud2b8\ub97c \ubc1c\uacac\ud558\uc138\uc694. \uadf8 \uc815\ubcf4\ub97c \uc870\uae30\uc5d0 \uc790\uc8fc \ud65c\uc6a9\ud574 \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \uc811\uadfc \ubc29\uc2dd\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uba87 \uac00\uc9c0 \uc608\uc2dc\ub97c \uc0b4\ud3b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\u00a0<\/p>\n<h3 id=\"1\">1. \uace0\uac1d \uc811\uc810\uc5d0\uc11c \uace0\uac1d \ud53c\ub4dc\ubc31 \uc774\ud574\ud558\uae30<\/h3>\n<p><b>\ud65c\uc6a9 \uc2dc\uae30:<\/b> \uace0\uac1d\uc774 \uc11c\ube44\uc2a4 \ud300\uacfc \uc0c1\ud638\uc791\uc6a9\ud55c \ud6c4 \ub610\ub294 \uc815\uae30\uc801\uc73c\ub85c \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \uce21\uc815\ud560 \ub54c<\/p>\n<p>\uace0\uac1d\uc13c\ud130 \ubc29\ubb38, \ub9e4\uc7a5 \ub0b4 \uad6c\ub9e4, <a href=\"https:\/\/www.salesforce.com\/service\/field-service-management\/\" target=\"_blank\" rel=\"noopener\">\ud604\uc7a5 \uc11c\ube44\uc2a4<\/a> \uc608\uc57d \ub4f1 \ube44\uc988\ub2c8\uc2a4\uc640\uc758 \ubaa8\ub4e0 \uc0c1\ud638 \uc791\uc6a9\uc740 \uace0\uac1d \uc778\uc0ac\uc774\ud2b8\ub97c \uc218\uc9d1\ud560 \uae30\ud68c\uac00 \ub429\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uc2dd\uae30 \uc138\ucc99\uae30\uac00 \uace0\uc7a5 \ub0ac\ub2e4\ub294 \ubb38\uc758 \uc804\ud654\uac00 \uc654\uc744 \ub54c \uadf8\uc5d0 \ub530\ub978 \ud6c4\uc18d \uc124\ubb38\uc870\uc0ac\ub97c \uc2e4\uc2dc\ud558\uc138\uc694. \uace0\uac1d\uc774 <a href=\"https:\/\/www.salesforce.com\/service\/field-service-management\/what-is-dispatch-management\/\" target=\"_blank\" rel=\"noopener\">\uc0c1\ub2f4\uc6d0\uc758 \uc751\ub300\uc5d0 \ub300\ud55c \uacbd\ud5d8<\/a>, \ud604\uc7a5 \uc11c\ube44\uc2a4 \uc608\uc57d \ub610\ub294 \uc81c\ud488 \uc790\uccb4\uc5d0 \ub300\ud574 \ud3c9\uac00\ud558\ub3c4\ub85d \uc870\uc0ac\ub97c \uc9c4\ud589\ud558\uc138\uc694. \uc218\ub9ac \uc608\uc57d \ud6c4 \ud55c \ubc88, \uc218\ub9ac\uac00 \uc644\ub8cc\ub41c \ud6c4 \ud55c \ubc88 \ub354 \uc124\ubb38\uc870\uc0ac\ub97c \ubcf4\ub0b4\uba74 \uc804\uccb4 \uc0c1\ud669\uc744 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub7ec\ud55c \uc811\uadfc \ubc29\uc2dd\uc740 \uace0\uac1d \uc11c\ube44\uc2a4\ubd80\ud130 \ud604\uc7a5 \uc11c\ube44\uc2a4 \uacbd\ud5d8 \ubc0f \uc81c\ud488 \ud488\uc9c8\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 \ube44\uc988\ub2c8\uc2a4\uc758 \ub2e4\uc591\ud55c \uce21\uba74\uc5d0 \ub300\ud55c \uace0\uac1d\uc758 \ub9cc\uc871\ub3c4\ub97c \ud30c\uc545\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \ub610\ud55c \uace0\uac1d\uc774 \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\ub97c \uacbd\ud5d8\ud558\ub294 \uac01 \ub2e8\uacc4\uc5d0\uc11c \uc798 \uc791\ub3d9\ud558\uace0 \uc788\ub294 \ubd80\ubd84\uacfc \uac1c\uc120\uc774 \ud544\uc694\ud55c \ubd80\ubd84\uc744 \ud30c\uc545\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<h3 id=\"2\">2. \uace0\uac1d \uc774\ud0c8 \ubc29\uc9c0 \ubc0f \uace0\uac1d \uc720\uc9c0\uc728 \ud5a5\uc0c1\ud558\uae30<\/h3>\n<p><b>\ud65c\uc6a9 \uc2dc\uae30:<\/b> \uace0\uac1d\uc774 \uc81c\ud488\uc5d0 \ub300\ud574 \uc2e4\ub9dd\uac10\uc744 \ud45c\uc2dc\ud558\uac70\ub098, \uc11c\ube44\uc2a4\ub97c \ucde8\uc18c\ud588\uac70\ub098, \ub2e4\ub978 \uacf3\uc5d0\uc11c \uad6c\ub9e4\ud560 \uac83\uc774\ub77c\uace0 \ubc1d\ud78c \ub54c.<\/p>\n<p>\uc124\ubb38\uc870\uc0ac\ub294 \uc774\ud0c8 \uc704\ud5d8\uc774 \uc788\ub294 \uace0\uac1d\uc758 \uc7a0\uc7ac\uc801 \uc774\ud0c8\uc758 \uc6d0\uc778\uc744 \ud30c\uc545\ud558\ub294 \uac15\ub825\ud55c \ub3c4\uad6c\uac00 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc5d0\uac8c \uc81c\ud488 \uacbd\ud5d8\uacfc \ub9cc\uc871\ub3c4\uc5d0 \ub300\ud574 \uc9c8\ubb38\ud568\uc73c\ub85c\uc368, \uacbd\uc7c1\uc5c5\uccb4\ub85c \ub5a0\ub0a0 \uc900\ube44\uac00 \ub418\uc5b4 \uc788\ub294 \uace0\uac1d\uc744 \ubc1c\uacac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uc774\ud0c8 \ubc29\uc9c0\ub97c \uc704\ud574 \uc774\ub4e4\uc5d0\uac8c \ub354 \ub9ce\uc740 \uad00\uc2ec\uc744 \uc3df\uc544\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\ubd88\ub9cc\uc871\ud55c \uace0\uac1d\uc5d0\uac8c \ud53c\ub4dc\ubc31\uc744 \uc694\uccad\ud558\uace0, \uc7ac\ubc29\ubb38\ud558\ub3c4\ub85d \uc720\ub3c4\ud558\uae30 \uc704\ud574 \uac1c\uc120\ud560 \uc218 \uc788\ub294 \uc0ac\ud56d\uc774 \ubb34\uc5c7\uc778\uc9c0 \uc9c8\ubb38\ud558\uc138\uc694. \ub2f5\ubcc0\uc744 \uace0\uac1d \uae30\ub85d\uc5d0 \ucd94\uac00\ud558\uace0 \ub9de\ucda4\ud615 \uc9c0\uc6d0\uc73c\ub85c \ud6c4\uc18d \uc870\uce58\ub97c \ucde8\ud558\uc138\uc694. \ub9de\ucda4\ud615 \ud61c\ud0dd\uc774\ub098 \ucd94\uac00 \ud61c\ud0dd \ub4f1 \uace0\uac1d \uc720\uc9c0\ub97c \uc704\ud55c \uac00\uc774\ub4dc\ub77c\uc778\uc774 \ub9c8\ub828\ub418\uc5b4 \uc788\ub2e4\uba74 \uc9c0\uae08\uc774 \uace0\uac1d \ub9cc\uc871\ub3c4\uc640 \ucda9\uc131\ub3c4\ub97c \ud68c\ubcf5\ud560 \uc218 \uc788\ub294 \uc88b\uc740 \uc2dc\uae30\uc785\ub2c8\ub2e4.<\/p>\n<h3 id=\"3\">3. \uae0d\uc815\uc801\uc778 \uace0\uac1d \ud53c\ub4dc\ubc31 \ud30c\uc545\ud558\uae30<\/h3>\n<p><b>\ud65c\uc6a9 \uc2dc\uae30:<\/b> \uace0\uac1d\uc774 \ucd5c\uadfc \uc0c1\ud638\uc791\uc6a9\uc774\ub098 \uc81c\ud488 \uacbd\ud5d8\uc5d0 \ub300\ud574 \ub192\uc740 \ub9cc\uc871\ub3c4\ub97c \ubcf4\uc778 \ud6c4 \uc870\uc0ac\ub97c \uc2e4\uc2dc\ud558\uc138\uc694.<\/p>\n<p>\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub294 \uc11c\ube44\uc2a4 \uc811\uadfc \ubc29\uc2dd\uc758 \ubd80\uc871\ud55c \uc810\uc744 \ubcf4\uc5ec\uc904 \uc218 \uc788\uc9c0\ub9cc, \uc81c\ub300\ub85c \ud558\uace0 \uc788\ub294 \ubd80\ubd84\ub3c4 \uc54c\ub824\uc90d\ub2c8\ub2e4. \uc124\ubb38\uc870\uc0ac\ub97c \ud1b5\ud574 \ub2e4\ub978 \uc0ac\ub78c\uc5d0\uac8c \ube0c\ub79c\ub4dc\ub97c \ucd94\ucc9c\ud558\uace0, \uc18c\uc15c \ubbf8\ub514\uc5b4\uc5d0\uc11c \uacf5\uac1c\uc801\uc73c\ub85c \ube0c\ub79c\ub4dc\ub97c \ub192\uc774 \ud3c9\uac00\ud558\uba70 \ucd94\uac00 \uad6c\ub9e4\ub97c \ud560 \uac00\ub2a5\uc131\uc774 \ub192\uc740 \ube0c\ub79c\ub4dc \uc639\ud638 \uace0\uac1d\uc744 \ubc1c\uacac\ud560 \uc218 \uc788\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uae0d\uc815\uc801\uc778 \uc124\ubb38\uc870\uc0ac \uc751\ub2f5\uacfc \ud53c\ub4dc\ubc31\uc744 \ubd84\uc11d\ud558\uc5ec \ub192\uc740 \ub9cc\uc871\ub3c4\ub97c \ub098\ud0c0\ub0b4\ub294 \uc2e0\ud638\ub97c \ud30c\uc545\ud558\uc5ec, <a href=\"https:\/\/www.salesforce.com\/blog\/customer-service-week-ideas\/\" target=\"_blank\" rel=\"noopener\">\uadf8 \ud589\ub3d9\uc744 \uac15\ud654<\/a>\ud558\uc138\uc694. \ub610\ud55c \uace0\uac1d\uc5d0\uac8c \uae0d\uc815\uc801\uc778 \ud53c\ub4dc\ubc31\uc744 \ubc1b\uc740 \uc0ac\ud56d\uc744 \uc9c1\uc6d0 \uad50\uc721 \ubc0f \ucf54\uce6d\uc5d0 \ud65c\uc6a9\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3 id=\"4\">4. \uc0c8\ub85c\uc6b4 \uc194\ub8e8\uc158, \uc81c\ud488, \uc11c\ube44\uc2a4\ub97c \uc704\ud55c \uc2dc\uc7a5 \ud14c\uc2a4\ud2b8<\/h3>\n<p><b>\ud65c\uc6a9 \uc2dc\uae30:<\/b> \uc0c8\ub85c\uc6b4 \uc194\ub8e8\uc158\uc744 \ub3c4\uc785\ud558\uae30 \uc804, \ucd9c\uc2dc \uc804\uc5d0 \ud53c\ub4dc\ubc31\uc744 \uc81c\uacf5\ud558\uace0 \uc2dc\uc7a5\uc5d0 \ucd9c\uc2dc\ub418\uc5c8\uc744 \ub54c \uc774\ub97c \uc9c0\uc9c0\ud560 \uac00\ub2a5\uc131\uc774 \ub192\uc740 CSAT(\uace0\uac1d \ub9cc\uc871\ub3c4 \uc810\uc218)\uac00 \ub192\uc740 \uace0\uac1d\uc744 \ub300\uc0c1\uc73c\ub85c \uc124\ubb38\uc870\uc0ac\ub97c \uc2e4\uc2dc\ud558\uc138\uc694.<\/p>\n<p>\uacfc\uac70\uc5d0 \uc6b0\ub9ac \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub300\ud574 \uae0d\uc815\uc801\uc778 \uacbd\ud5d8\uc744 \ud55c \uace0\uac1d\uc744 \ud0c0\uac9f\ud305\ud558\uba74, \uc720\uc6a9\ud55c \ud53c\ub4dc\ubc31\uc744 \uc5bb\uc744 \uac00\ub2a5\uc131\uc774 \ub354 \ub192\uc2b5\ub2c8\ub2e4. \uc124\ubb38\uc870\uc0ac\uc5d0 \ucc38\uc5ec\ud558\uba74 \ubb34\ub8cc \uc2a4\uc6e8\ud2b8\uc154\uce20\ub97c \uc99d\uc815\ud558\ub294 \uac83\ucc98\ub7fc \ud61c\ud0dd\uc744 \uc81c\uacf5\ud574 \ubcf4\uc138\uc694. \uc870\uc0ac\ub97c \ud1b5\ud574 \uc81c\ud488\uc5d0 \ub300\ud55c \uad00\uc2ec\ub3c4\ub97c \uce21\uc815\ud558\uace0, \uc81c\ud488 \ucee8\uc149\uc744 \uac80\uc99d\ud558\uace0, \uc5b4\ub5a4 \uae30\ub2a5\uc744 \uc120\ud638\ud558\ub294\uc9c0 \uc54c\uc544\ubcf4\uace0, \uac1c\uc120\ud560 \uc810\uc744 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc81c\ud488\uc744 \ucd9c\uc2dc\ud558\uae30 \uc804\uc5d0 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uc5ec \uace0\uac1d\uc758 \uc694\uad6c\uc640 \uae30\ub300\uc5d0 \ubd80\uc751\ud558\ub294 \uc81c\ud488\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c \ucd9c\uc2dc \uc804 \uc870\uc0ac\uc5d0\uc11c \uc81c\ud488\uc5d0 \ub9cc\uc871\ud55c \uace0\uac1d\uc740 \uc2e4\uc81c \ucd9c\uc2dc \ud6c4 \uc5bc\ub9ac\uc5b4\ub2f5\ud130\uc774\uc790 \uc81c\ud488\uc758 \uc9c0\uc9c0\uc790\uac00 \ub420 \uac00\ub2a5\uc131\uc774 \ub192\uc2b5\ub2c8\ub2e4. \uc774\ub4e4\uc740 \uc785\uc18c\ubb38\uc774\ub098 \uc18c\uc15c \ubbf8\ub514\uc5b4 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \uc2e4\uc2dc\uac04\uc73c\ub85c \ub2e4\ub978 \uc0ac\ub78c\ub4e4\uc5d0\uac8c \uc81c\ud488\uc744 \ucd94\ucc9c\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub9ac\ubdf0\ub97c \uc8fc\uc758 \uae4a\uac8c \uc0b4\ud3b4\ubcf4\uace0 \ud53c\ub4dc\ubc31\uc744 \uc989\uc2dc \ubc1b\uc544\ub4e4\uc774\uc138\uc694. \uace0\uac1d\uc774 \uc0ac\ub840 \uc5f0\uad6c, \uace0\uac1d \uc2a4\ud1a0\ub9ac, \uc6e8\ube44\ub098\ubfd0\ub9cc \uc544\ub2c8\ub77c \uace0\uac1d \ucd94\ucc9c \ud504\ub85c\uadf8\ub7a8\uc5d0 \ucc38\uc5ec\ud560 \uc758\ud5a5\uc774 \uc788\ub294\uc9c0 \ubb3c\uc5b4\ubcf4\uc138\uc694. \uc774\ub7ec\ud55c \uace0\uac1d\uc758 \uc9c0\uc9c0\ub294 \uc2e0\ub8b0\ub97c \uad6c\ucd95\ud558\uc5ec \uc2e0\uaddc \uace0\uac1d\uc744 \uc720\uce58\ud558\uace0 \ube44\uc988\ub2c8\uc2a4\ub97c \ucd09\uc9c4\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<h3>\uace0\uac1d\uc758 \uae30\ub300\uc5d0 \ub9de\ucdb0 \uac1c\uc120\ud558\uae30<\/h3>\n<p>\uc124\ubb38\uc870\uc0ac\ub97c \ud1b5\ud574 \uc218\uc9d1\ud55c \ud53c\ub4dc\ubc31\uc740 \uc81c\ud488 \ubc0f \uc11c\ube44\uc2a4 \uac1c\uc120\uc5d0 \ub3c4\uc6c0\uc774 \ub420 \ubfd0\ub9cc \uc544\ub2c8\ub77c \ub354 \ub098\uc740 \uace0\uac1d \uc11c\ube44\uc2a4 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \uac00\uc7a5 \uc911\uc694\ud558\uac8c \uc0dd\uac01\ud558\ub294 \uac83\uc774 \ubb34\uc5c7\uc778\uc9c0 \uc774\ud574\ud558\uba74, \ubcc0\ud654\ud558\ub294 \uace0\uac1d \uc120\ud638\ub3c4\uc5d0 \ub9de\ucdb0 \ube44\uc988\ub2c8\uc2a4\ub3c4 \ud568\uaed8 \uc9c4\ud654\ud560 \uc218 \uc788\ub3c4\ub85d \ud504\ub85c\uc138\uc2a4\ub97c \uac1c\uc120\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \uace0\uac1d\uc758 \uae30\ub300\uc5d0 \ub300\ud55c \uc77c\uad00\ub41c \ud53c\ub4dc\ubc31\uc740 \ud300\uc758 \ubbfc\ucca9\uc131 \uc720\uc9c0\uc5d0\ub3c4 \uae0d\uc815\uc801\uc785\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d\uc774 \uc6b0\ub9ac \uc81c\ud488\uc5d0 \ubcc4 \ub2e4\uc12f \uac1c\ub97c \uc790\uc8fc \ubd80\uc5ec\ud55c\ub2e4\uba74, \ud6c4\uc18d \uc124\ubb38\uc870\uc0ac\ub97c \uace0\ub824\ud574 \ubcf4\uc138\uc694. \uac1c\ubc29\ud615 \uc9c8\ubb38\uc744 \ud1b5\ud574 \uace0\uac1d\uc774 \ud2b9\uc815 \uacbd\ud5d8\uc5d0\uc11c \uc815\ud655\ud788 \ubb34\uc5c7\uc744 \uc88b\uc544\ud588\ub294\uc9c0 \uc815\ubcf4\ub97c \uc218\uc9d1\ud558\uc138\uc694. \uc608\ub97c \ub4e4\uc5b4, \ubd88\ub9cc \ud574\uacb0\uc5d0 \ub300\ud55c \uace0\uac1d \uc758\uacac\uc744 \ub4e3\uace0 \uc2f6\ub2e4\uba74, \ubb34\uc5c7\uc774 \ub208\uc5d0 \ub744\uc5c8\ub294\uc9c0 \ubb3c\uc5b4\ubcf4\uc138\uc694. \uc790\uc138\ud55c \ud53c\ub4dc\ubc31\uc744 \ud1b5\ud574 \uacc4\uc18d\ud574\uc11c \ud6cc\ub96d\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h3>\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub97c \uc720\ub9ac\ud558\uac8c \ud65c\uc6a9\ud558\ub294 \ubc29\ubc95<\/h3>\n<p>\uace0\uac1d \uc870\uc0ac\ub97c \ud1b5\ud574 \ub9c8\uc74c\uc744 \uc77d\ub294 \uc0ac\ub78c\uc774 \ub420 \ud544\uc694\ub294 \uc5c6\uc2b5\ub2c8\ub2e4. \ub300\uc2e0 \ubb3b\uace0, \ub4e3\uace0, \ud589\ub3d9\ud558\uace0, \uc18c\ud1b5\ud568\uc73c\ub85c\uc368 \uc9c0\uc18d\uc801\uc778 \uac1c\uc120 \uc0ac\uc774\ud074\uc744 \uad6c\ucd95\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \ud53c\ub4dc\ubc31\uc744 \ubc14\ud0d5\uc73c\ub85c \ubcc0\uacbd \uc0ac\ud56d\uc744 \uad6c\ud604\ud560 \ub54c\ub294 \uc989\uc2dc \uace0\uac1d\uacfc \uacf5\uc720\ud558\uc138\uc694. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc774 \uac00\uce58\ub97c \uc778\uc815\ubc1b\uace0 \uc788\ub2e4\uace0 \ub290\ub07c\ub3c4\ub85d \ud558\uc5ec \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub300\ud55c \uace0\uac1d\uc758 \ucda9\uc131\ub3c4\uc640 \ub9cc\uc871\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d \ub9cc\uc871\ub3c4 \uc870\uc0ac\ub294 \uc218\uc9d1\ud55c \ub370\uc774\ud130\ub9cc\ud07c\ub9cc \uc720\uc6a9\ud558\ub2e4\ub294 \uac83\uc744 \uc78a\uc9c0 \ub9c8\uc138\uc694. \uc801\uc808\ud55c \uc2dc\uae30\uc5d0 \uc801\uc808\ud55c \ubc29\uc2dd\uc73c\ub85c \uc801\uc808\ud55c \uc9c8\ubb38\uc744 \ud558\uba74, \uc751\ub2f5\ub960\uc744 \ub192\uc774\uace0 \ud6c4\uc18d \uc870\uce58\uc5d0 \ud65c\uc6a9\ud560 \uc218 \uc788\ub294 \uc62c\ubc14\ub978 \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud6cc\ub96d\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \ucd5c\uc120\uc744 \ub2e4\ud558\uace0 \uc788\uc74c\uc744 \ubcf4\uc5ec\uc8fc\uc138\uc694. \uadf8\ub798\uc57c \uace0\uac1d\uc774 \uc6b0\ub9ac \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub2e4\uc2dc \ucc3e\uc544\uc62c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uace0\uac1d 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